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So I've had my Note for 2 days now and I've noticed that Google talk never stays connected. When I wake the phone up and open Gtalk it always shows that it had lost the connection and then starts reconnecting. I'm in the middle of Atlanta and I have never once left LTE coverage, so I know its not a handoff issue.
Has anyone else had trouble with this? Think I'm gonna get the phone switched out for a new one today if this turns out to be just me.
Sent from my SAMSUNG-SGH-I717 using XDA App
I currently have the same issue, but it's been happening on my last couple of devices before I got my note. Last time I checked / googled (about a month ago) there were a lot of people having this issue with various devices and no solid solution yet so you probably won't need to switch out your note as it may not help.
I've tried a number of things with no success but if anyone else has ideas that would be great.
Wow that is very dissapointing. My Captivate I had before this had no problems what-so-ever with google talk. I really don't want to have to switch back to that, but I use Google talk a lot and it might be a deal killer for me.
Sent from my SAMSUNG-SGH-I717 using XDA App
camaroz28 said:
Wow that is very dissapointing. My Captivate I had before this had no problems what-so-ever with google talk. I really don't want to have to switch back to that, but I use Google talk a lot and it might be a deal killer for me.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Have you tried a 3rd party app?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
No, and to be honest I wouldn't consider that a solution. If my apticate running stock gingerbread was able to work fine with the stock app, then this should too.
Sent from my SAMSUNG-SGH-I717 using XDA App
I had the Skyrocket, Note and Their LTE elevated 4g. with ALL the at&t LTE devices gtalk will not stay signed in. In fact you are getting disconnected from the Google servers when this happens wo you won't be getting gmails either.
This has been going on for months and mostly happens in LTE markets.
If anyone found a solution to this problem please share.
clubtech said:
I had the Skyrocket, Note and Their LTE elevated 4g. with ALL the at&t LTE devices gtalk will not stay signed in. In fact you are getting disconnected from the Google servers when this happens wo you won't be getting gmails either.
This has been going on for months and mostly happens in LTE markets.
If anyone found a solution to this problem please share.
Click to expand...
Click to collapse
I actually ended up exchanging mine for a new one, and the new one has never lost the connection whether it be gtalk or google servers in general. I've stayed in the exact same LTE market as well.
When did you exchange it and what market are you in? Maybe they fixed the problem.I last checked early march and it was still happening in San Francisco
clubtech said:
When did you exchange it and what market are you in? Maybe they fixed the problem.I last checked early march and it was still happening in San Francisco
Click to expand...
Click to collapse
I exchanged it last Monday the 12th, the new one never had the problem from the very beginning. I am in the Atlanta area, it seems like it is a problem of individual phones if exchanging for a new one fixed it for me, also not everyone is experiencing the problem from what I can tell.
I have the same issue. Seems like my Atrix doesn't have that problem.
Sent from my Transformer TF101 using Tapatalk
camaroz28 said:
I exchanged it last Monday the 12th, the new one never had the problem from the very beginning. I am in the Atlanta area, it seems like it is a problem of individual phones if exchanging for a new one fixed it for me, also not everyone is experiencing the problem from what I can tell.
Click to expand...
Click to collapse
This is not related to a device as I tested with 3 different lte devices and they all had the same issue. I then placed the same sim card in my none lte galaxy note and the problem went away. I haven't checked since early March as I am out of the country but who knows...maybe they finally fixed the issue.
clubtech said:
This is not related to a device as I tested with 3 different lte devices and they all had the same issue. I then placed the same sim card in my none lte galaxy note and the problem went away. I haven't checked since early March as I am out of the country but who knows...maybe they finally fixed the issue.
Click to expand...
Click to collapse
There have been no software updates to this phone at all, I'm using the stock ROM too. If my first phone had the problem and my second one doesn't, that means its an issue with individual devices (maybe a lot if you had the problem on 3 different ones). The chances of there being any changes on AT&T's side at the exact moment I exchanged my phone are absurdly small.
camaroz28 said:
There have been no software updates to this phone at all, I'm using the stock ROM too. If my first phone had the problem and my second one doesn't, that means its an issue with individual devices (maybe a lot if you had the problem on 3 different ones). The chances of there being any changes on AT&T's side at the exact moment I exchanged my phone are absurdly small.
Click to expand...
Click to collapse
I understand that but i had 4 different devices (LTE note, Galaxy II Skyrocket, One of their new LTE LG phone - forgot the name and their Elevate 4G LTE mifi). They were all on different lines with different simcards and they ALL had the google talk issue.
The only time this was not happening with an LTE device is when i traveled outside of an LTE coverage zone. This is the only time the connection was stable.
You must agree that it is impossible that all of these devices were defected right?
I also have a none LTE galaxy note and a galaxy nexus and this is not happening on those devices (as they are not LTE).
It is something with their LTE network setup that is killing the connection to the Google servers after a certain time of idle.
Just thought I'd add that I'm in an area where I'm on the very edge of the nearest LTE tower, so I'm constantly switching between that and HSPA+ (and WiFi while at home) and I haven't noticed any issues with staying connected with GTalk. None of my friends have noticed me getting disconnected either. The only issue I've had is it doesn't always set me to away when the screen is locked, although it does seem to always set me as Online when I unlock the screen.
Today I'm having issues with 3g connectivity on my Lumia. The phone just doesn't connect no matter what. I tried restarting it, pulling the SIM but no luck. At first I thought: my bad for cutting the SIM card myself, maybe after some time it got messed up. When I came home I grabbed my gf's 710 and it was behaving the same way (her SIM card is brand new). Coincidence? I don't think so. A friend of mine with the same carrier (H3G) just told me he had no issues whatsoever connecting using 3g connectivity, and he has a Nokia N97. This is starting to piss me off...anybody else having connectivity issues today? It must be something Microsoft/Nokia related. God I'm about to throw this thing off the window.
3g connectivity
I had the same issue the day i bought it..had to reset the phone for 3g to work again and today i face the same issue again!
Abhinavad3r said:
I had the same issue the day i bought it..had to reset the phone for 3g to work again and today i face the same issue again!
Click to expand...
Click to collapse
My God I hope this is not the case, that would be annoying as hell...this is just too weird, why would this happen on two phones at the same time? Geez this is worse than on Android...
Hoping the same..Even im waiting for a workaround to make 3g work on my phone.
Ok, I just woke up and tried again, it works now Microsoft/Nokia have to do something about this tho, this is not acceptable...
Doesnt work for yet..still unablle to figure out why whatsapp is running fine but no other 3g activity happening. Please let me know if u had to do something for 3g to work.
Abhinavad3r said:
Doesnt work for yet..still unablle to figure out why whatsapp is running fine but no other 3g activity happening. Please let me know if u had to do something for 3g to work.
Click to expand...
Click to collapse
Nothing special really, I simply let it charge overnight, picked it up in the morning and it was working. Yesterday I tried everything: plugged it to the pc, switched flight mode on and off, tuned it off for a few minutes but no luck. The last option would have been draining the battery completely then plug it to the pc to turn it back on, but that wasn't necessary. Really weird...i still need to check if my gf's 710 is working now.
Seriously, this is not good. I noticed it since yesterday again. I had it when I first got my Lumia. I have weird issues such as being able to stream music non-stop over 3G, yet being unable to make or receive calls. What I do to make it work? I switch to airplane mode and back.
I got both Lumia and MicroSIM for free; didn't have these issues for weeks. I got the newest firmware (12072) using cab sender, might be any constellation? Typed on my Lumia btw
Apparently my gf's phone is working as well now, gotta love these random bugs...
Happened the same here, suddenly I got no signal at all, tried everything, didn't want to format the phone so I just waited and some hours later connection was back, but 2g only, next day all was fine with 3g also workin
Sent from my Lumia 800 using XDA Windows Phone 7 App
All issues are suddenly gone for me. Wtf
I've been having this exact problem for a couple of days now, i already called vodafone but they cant help me... WTF is happening?? no signal
same thing happened to my mate.. have you installed the latest update.. his issues went away after install??
luminated said:
same thing happened to my mate.. have you installed the latest update.. his issues went away after install??
Click to expand...
Click to collapse
I was already running the latest firmware when I faced this issue, it's not a matter of that I guess...
Sent from my Lumia 800 using XDA Windows Phone 7 App
same here, does anyone have a solution? im a bout to trade this piece of S%$& for a iphone ...
ragdoll20 said:
same here, does anyone have a solution? im a bout to trade this piece of S%$& for a iphone ...
Click to expand...
Click to collapse
How long has it been going on like that? Mine started working again after about a day...
6 days now, really getting pissed off. I think its just a faulty model. I'm gonna try to factory reset. Anybody have any other ideas?
6 days is a pretty damn long while...do a factory reset and if the issue is still there you should definitely get it checked. I had no idea this thread would have gethered all of these people, this is something that Nokia should be really looking into...
So i called vodafone and they told me that when i took my new 2 year contract (and got the phone) i also got a new sort of contract that slowed down my internet.. while this makes sense it also doesnt because the speeds they were talking about should still have been fast enough.. But since i also only had 500mb i upgraded and the problem is now gone. everythings really fast again.
One question though: When i pick highest network setting i can only choose 3g.. but with my current contract plan i should get "H". anyone have any info on that?
vnvman said:
6 days is a pretty damn long while...do a factory reset and if the issue is still there you should definitely get it checked. I had no idea this thread would have gethered all of these people, this is something that Nokia should be really looking into...
Click to expand...
Click to collapse
ragdoll20 said:
So i called vodafone and they told me that when i took my new 2 year contract (and got the phone) i also got a new sort of contract that slowed down my internet.. while this makes sense it also doesnt because the speeds they were talking about should still have been fast enough.. But since i also only had 500mb i upgraded and the problem is now gone. everythings really fast again.
One question though: When i pick highest network setting i can only choose 3g.. but with my current contract plan i should get "H". anyone have any info on that?
Click to expand...
Click to collapse
Ok let me explain what is going on. In Holland (Im dutch also) we have "H" as the symbol for an ACTIVE 3G connection (meaning downloading/uploading data). Where "3G" means an inactive (or not consuming data) 3G connection, this is not worse than H, its the same.
On the US version you will see 3G when not downloading and 3G+ when downloading (which is the same as our H). Whatever letter there is does not matter as long its not a G you have your max speed.
Now also notice that there are a lot of areas where providers can not peovide the maximum speed (crowded/low signal/etc). Make sure you check your speed with full bars and dont be paranoid with data tests. If the speed is reasonable and IE9 can load a decent page, than its ok. If it wont load a page than your 3G does not work.
If your 3G does not work (what was the case for some of you) than set the APN settings manually to your peovider (or use the Nokia Network Setup app), goto Settings --> Cellular --> Edit APN.
Now 3G will work.
Again dont be bothered about whatever Icon it shows, H, 3G or 3G+ its all good (or 4G). As long as there is no G or E you will have the highest connection your phone can receive. This does not guarantee your provider can deliver you what you pay for (probably you get much lower speeds) and they might also cap your speed if you surpass your datalimit (as does TMobile NL with "unlimited internet").
Good luck
I have noticed a good amount of threads popping up with people talking about signal issues, 3g/4g issues, connection issues or phone issues.
I was wondering if we could find out what the common factor here was and what fixes everyone has been using. I know that some people got new sim cars, problem solved. Some people restored to a full stock image via odin, problem solved. Reflashing the stock radio, problem solved.
So has anyone had any other solutions, issues or any other info regarding signal issues or anything relating to that?
Been through this with the Nexus, S3 and S4
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
boe said:
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
Click to expand...
Click to collapse
Unfortunately this is very true, every other VZW Non-Samsung phone I've had hasn't exhibited this issue.
Motorola and Apple have had their share of radio/antenna issues as well.
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
Trying to tie it all together with a common denominator is a logical fallacy. It would be akin to trying to find a common denominator for everyone in the world that has a chronic cough. The causal factor varies from case to case.
Sent from my SCH-I545 using Tapatalk 4 Beta
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
The common denominator is we are on Verizon and have Samsung phones. If you want to go further, you could do a subset intersect and see we have the S4 on Verizon. It's like saying what is a common denominator for those people who have safety issues with the Chevy Corvair. It is a design flaw that only could be fixed by replacing the phone with a different model. Trust me, I went down this path with the Nexus and the S3 - magical firmware updates were dangled by fanboys saying they would come and fix the issue but the firmware updates came but they never fixed the issue.
If you want better signal, you could buy a different phone or get a femtocell repeater. TRUST me, I would love a magic bullet to fix the issue but there isn't one. On the plus side you'll get a ton of helpful posts from people saying they never have issues or you must be doing something wrong.
I dont know what is up with all ur phones, but my signal is much better than my old Galaxy Nexus/RAZR M. I am getting 2-3 more bars of 4G at work. At home it use to be only 3G, but now im getting at least 2 bars of 4G. I don't even turn on my WiFi anymore at home or work.
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
reception is odd
matt1733 said:
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
Click to expand...
Click to collapse
I'm in a difficult reception area in the middle of manhattan. Funny thing is that I almost always have 4G - even in my house. At the same time, I never have more than two bars of signal in my house. I have occasionally had trouble making calls (I think the tower I'm reaching is too busy), but once connected, no one has complained and dropped calls are rare.
I don't understand this and don't know whether to complain or not because although there are almost no bars, there is reception that is pretty good. So I've left well enough alone.
This phone gets decent reception for me. Dropping from 4g to 3g is new for me after coming from an htc rezound though. My rez NEVER dropped 4g in my city anywhere. Guess radios is the one thing htc can do right. My s4 drops to 3g in multiple areas sometimes. Hopefully Samsung keeps getting better with their radios and they'll have me as a customer for more years of they do
Sent from my SCH-I545 using Tapatalk 2
trekuhl said:
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
Click to expand...
Click to collapse
This is basically the same issue I have. Only a reboot/data toggle won't fix it. I had two bars(not that it means much, I didn't look at the db) and it kept saying it was communicating with the tower via the green/red up/down indicators, but I couldn't access any data services. I moved my car approximately 500 yards to the south and viola, data again. I don't get why I could make a call, but I couldn't access data.
That being said, it's still better than my Gnex for....well...everything. But I would say worse than my Rezound, Bionic.
i ended up flashing the modem with the ME7 version, while keeping the rest of the ROM on the original MDK. that was about amonth ago and i think ive only had to reboot 1-2 times because of data drop.
I received my new XA Ultra from Amazon yesterday. Popped in my SIM and started setting it up. It had two software updates out of the box, so I applied them, then started installing apps. I noticed that my cell connectivity would completely drop (no bars), then come back. When I checked in the Access Point settings, the option to discover carriers would appear, then disappear.
I assumed it was some kind of software corruption, so I factory reset, but it continued doing it. I also tried pulling the sim out and putting it back in several times. I can only assume that I somehow got a defective unit or that one of the software updates applied the radio incorrectly. I processed a return with Amazon and have a replacement coming later this week.
I hope Amazon doesn't turn around and resell it through warehouse deals. I have received a few devices from them that they clearly didn't test and I was very explicit in my comments for the return. I'm just hoping that my replacement doesn't exhibit the same issues because I'm not sure what else it could be. It's not my SIM. All of my other phones stay connected to AT&T just fine in the same spot.
greyhulk said:
I received my new XA Ultra from Amazon yesterday. Popped in my SIM and started setting it up. It had two software updates out of the box, so I applied them, then started installing apps. I noticed that my cell connectivity would completely drop (no bars), then come back. When I checked in the Access Point settings, the option to discover carriers would appear, then disappear.
I assumed it was some kind of software corruption, so I factory reset, but it continued doing it. I also tried pulling the sim out and putting it back in several times. I can only assume that I somehow got a defective unit or that one of the software updates applied the radio incorrectly. I processed a return with Amazon and have a replacement coming later this week.
I hope Amazon doesn't turn around and resell it through warehouse deals. I have received a few devices from them that they clearly didn't test and I was very explicit in my comments for the return. I'm just hoping that my replacement doesn't exhibit the same issues because I'm not sure what else it could be. It's not my SIM. All of my other phones stay connected to AT&T just fine in the same spot.
Click to expand...
Click to collapse
Did you check before purchasing that it would connect to I'm guessing by AT&T US network's I know yours are different to ours in the UK. I've not had any problems with my normal xa but I'm in the UK
Sent from my Xperia XA using XDA Labs
aidy.lucas said:
Did you check before purchasing that it would connect to I'm guessing by AT&T US network's I know yours are different to ours in the UK. I've not had any problems with my normal xa but I'm in the UK
Sent from my Xperia XA using XDA Labs
Click to expand...
Click to collapse
It's definitely fully compatible. It even downloads the correct APNs, but then they just disappear and the signal drops completely. I get full LTE speeds when it's working and nothing when it's not. I also tested a T-Mobile SIM and, while it holds onto the signal longer, it does the same thing (drops completely).
I plugged the phone into a computer and did a complete software restore, which didn't fix the issue. At this point, I'm sure it's either hardware or a really bad ROM update. I'm hoping it's hardware, because if not, that means that the replacement will have the same issue after applying the software updates to it.
This is my second Sony xa ultra with the same issue here's what happened
Purchases from best buy didn't setup until I got home had 2 update applied them signal drop and reset constantly I figured it was because I have bad reception in my area but the more I looked at the phone I noticed the build quality on the metal bumper wasn't sealed in some areas so I grabbed the packaging and headed back to Best Buy keeping note of the signal issues as I drove there (disconnected from WiFi of course) I noticed the signal did not drop connection at all on the way to Best Buy return the phone and explain to him the issues that I had at home with the signal and also wasn't happy with the build quality defect so I returned it and exchange for another one immediately popped the Sim in it downloaded my APN and I had LTE drove home no drop issues connected to wifi installed the two updates then I drop issue return
630travon said:
This is my second Sony xa ultra with the same issue here's what happened
Purchases from best buy didn't setup until I got home had 2 update applied them signal drop and reset constantly I figured it was because I have bad reception in my area but the more I looked at the phone I noticed the build quality on the metal bumper wasn't sealed in some areas so I grabbed the packaging and headed back to Best Buy keeping note of the signal issues as I drove there (disconnected from WiFi of course) I noticed the signal did not drop connection at all on the way to Best Buy return the phone and explain to him the issues that I had at home with the signal and also wasn't happy with the build quality defect so I returned it and exchange for another one immediately popped the Sim in it downloaded my APN and I had LTE drove home no drop issues connected to wifi installed the two updates then I drop issue return
Click to expand...
Click to collapse
The replacement model I received from Amazon did it as well. Right out of the box, before updates, it was dropping the signal. Are you on AT&T?
I watched it really closely. I think I know what's happening. It's not falling back to HSPA. When the LTE is too weak, it simply drops completely until it can reconnect to LTE. If you set it to HSPA only in the mobile networks menu, you will never lose your signal. I tested it with both T-Mobile and AT&T with the same results.
This is a pretty major defect.
You might be on to something, yes I'm also on AT&T.. but I can't find HSPA in mobile network should it be GSM only or LTE (preferred)
630travon said:
You might be on to something, yes I'm also on AT&T.. but I can't find HSPA in mobile network should it be GSM only or LTE (preferred)
Click to expand...
Click to collapse
It should be something like "GSM/WCDMA Auto" or "WCDMA only". Basically anything without LTE (except CDMA).
I'm honestly just glad to finally have someone else confirm. The chances of having two defective units in a row are extremely slim. Really liked the device otherwise, too, especially for the price.
I tested it for hours. I never got a disconnect on HSPA when I had that set. I just wasn't willing to live with that restriction.
Me as well!! phone is perfect for the price I paid out of pocket I had a BB gift card. I've been shopping for the right phone for a month now I've had about 5 phone from 700 to 200 bucks the expensive ones we're worth the price and the cheaper ones didn't feed my power craving I'm pretty happy with this one for the moment, thanks for the tip
This may be an AT&T SIM related issue.
I have T-Mobile and with my T-Mobile SIM I have no problems. I tried my friend's AT&T SIM, downloaded the APN, rebooted, and sure enough signal drops just like you're experiencing.
I'm having the same exact issue as previous posts with my Ultra. I purchased the unit from best buy the day it came out and using it on AT&T. I love the phone but the issue with completely losing connectivity is a bit annoying. Called customer service and they gave me the same website to fix software issues. Just curious as to why I'll be in same location without movement and then all of a sudden lose my signal.
I have the same problem using cricket wireless which is using att's network, lte signal comes and goes, this is becoming really annoying, is there a fix for this already, or should i return the phone
So I just got off the phone with Sony and they said I would have to send in the phone for repair leaving me with no phone. I've had issues before with phones and the companies just send you a new unit with a box and return label to send back defective unit. The rep said maybe my provider would give me a loaner phone.... Smh Looks like it might be time to leave Sony. Maybe I'll have better luck with the Lenovo Phab Pro 2 coming out next month.
Same issue here, right out of the box today.... Using AT&T reseller and I would have to agree that it is an issue as was mentioned earlier where the phone is somehow not able to fall back on to HSPA on a weak LTE connection so it just completely disconnects. Strange thing is where I am using it (at my desk in my office) I never had an issue of LTE dropping off with other brands of phones. As soon as I left the cell area and started using it at home or at another location further away I had no dropped LTE signals. I think Sony support will be useless unless we can somehow get past the standard support desk. They told me they have no higher support I can be directed to, that I would either just do a software repair (which I assumed correctly would not work) or send it in to service. Not sure what I am going to do at this point, cannot have my phone jumping out of service every 2 minutes during the work day. Any other suggestions would be appreciated.
EDIT: upon further review (using LTE discovery App) it appears that "some" At&t sites are having issues staying connected with LTE band 17 on this phone. I drove up to one of the sites the phone has issues with. It had a solid,strong signal within 1 block of the tower and band 17 still disconnected the radio completely. As soon as it reset and moved to band 4 it stayed on without disconnecting until I moved away from the site far enough for band 17 to kick back in. At that point it continued to disconnect every 1 -2 minutes until I moved the phone mode into HSPA preferred. I don't know what to say about this, band 17 works great on 2 towers within 10 miles of here, but some others and this tower causes the phone to go into a fit. Clearly the phone has LTE issues as any other ATT LTE phone on band 17 I have used in this area has always worked just fine. Anybody have an opinion on this???
I have what I think is the issue, now if we have any way to get this information to anyone who can actually do something about it. I have 2 sites by my home that the phone works flawlessly on LTE... no dropped LTE signal whatsoever. Here is the difference... they are band 17 ONLY sites where the sites my phone is unable to hold a LTE signal when the At&T site is broadcasting both band 4 and 17. That would explain why the rest of the sites around where I work do not maintain a signal either. We need to all contact Sony support and somehow get this information thru to them. The issue is the phone clearly being unable to handle a site broadcasting 4 and 17 which I think is a majority of them.
napali said:
I have what I think is the issue, now if we have any way to get this information to anyone who can actually do something about it. I have 2 sites by my home that the phone works flawlessly on LTE... no dropped LTE signal whatsoever. Here is the difference... they are band 17 ONLY sites where the sites my phone is unable to hold a LTE signal on are both band 4 and 17. That would explain why the rest of the sites around where I work do not maintain a signal either. We need to all contact Sony support and somehow get this information thru to them. The issue is the phone clearly being unable to handle a site broadcasting 4 and 17 which I think is a majority of them.
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It's still not falling back in HSPA like it should. If it has difficulty with an LTE connection, it should not drop connectivity completely.
Sent from my SAMSUNG-SM-N930A using Tapatalk
greyhulk said:
It's still not falling back in HSPA like it should. If it has difficulty with an LTE connection, it should not drop connectivity completely.
Agreed, but keep in mind that my XE ultra was 1 block from the tower with incredible LTE signal strength and it still completely shut the radio down and restarted. This is not for lack of signal but a complete inability for it to handle a band 17,4 tower. Although it would be great if it just moved into HSPA, that would mean your phone would be in HSPA 80% of the time, even when the LTE signal was completely adequate for the area. This clearly is a defect that makes the phone basically unusable (as it continually shuts the radio on and off) until Sony can figure this out. My concern... there is no way to talk to anyone at Sony that can do anything about this until they get enough support complaints directly related to this issue, this could take months not including the time they need to program an update and fix. Very frustrating.
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Frustrated with this as well, hopefully sony fixes this problem more sooner than later
Received an update yesterday and I can't confirm 100% but it appears I haven't had as bad connection (popping in and out). I'm in Houston btw.
I got the update and so far phone has been working fine
The latest updates from sony fixed this issue.. so happy and enjoying it now
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
Yep... Using it on Cricket right now state side.
http://willmyphonework.net
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
I'd like to say "yes", but have found out the hard way that it depends on exactly which part of AT&T's network you intend to use it on.
I created a thread which I haven't yet updated, which outlines some issues I had. Turns out that my X820 as well as a different LeEco X82X (can't remember - same model ) do NOT work with AT&T in my area at all, and I live very close to the antennae. However, when I travel out of town, the phones work great. AT&T can't seem to figure out why this part of their network is different, but something certainly is. YMMV.
At the moment, there doesn't seem to be a large enough sample size in the US to compare notes and find possible network issues with this phone.
I have it, and it works for me in North Florida in AT&T
Sent from my SM-N910T using Tapatalk
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
RandyT2 said:
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
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I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
Wagmans said:
I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
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I have two of these phones, and both have the issue I described above. If I were to guess, it probably has something to do with initial 3G handshake timing.
One of the phones is running Madsurfer's 21s. It may have been a dirty flash over stock China ROM, but I seem to recall that one being a clean flash (wife's phone, so I don't mess with it much.) The other is Small EUI by aurel V7, dirty flashed over Rom V6-X820 of Bshuy2003.
I have observed no real differences with regard to the 3G connectivity issue between either phone, with any firmware. I'm thinking it is something at a lower level which is causing this odd issue.
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
Shlickwilly said:
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
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Click to collapse
Thanks for the info, but I think the issue runs pretty deep inside these phones. If I knew more about the hierarchy of the software/firmware, where network negotiations are concerned, I'd have a better idea where to look for a solution. But I can say that I have tried virtually every ROM and modem file available, and this odd behavior persists. It's possible that it's specific to my home site, but according to the engineer, AT&T's sites are pretty standardized. The fact that other phones don't exhibit it, tends to point to something deep inside the Max2 as being the culprit. It's an insidious problem, as one might not realize that there was an issue, unless one happens to be close to a tower, trying to unsuccessfully make or receive a call, with full bars showing.
IIRC, the iPhone also had some strange issues on the AT&T network in the early days, and it took some concerted effort between AT&T and Apple to get it sorted out. The chances of of something like that happening to solve issues with these phones is probably next to nil.
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
Scratchling said:
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
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I do have LTE on my account. The phone is connected, by default, to LTE, and falls back to WCDMA when making a call as it should. I have monitored signal strengths throughout the process, and they are very high, due to to my proximity to the tower. Locking the phone to WCDMA makes no difference.
When the phone doesn't have line-of-sight to the tower, and/or that LOS is significantly obscured, the UMTS signal goes below -60dba and the phone works perfectly. Thinking the signal strength was the key, the output of the tower was artificially reduced to below that level, as a troubleshooting test. It still did not allow the phones to work on WCDMA to make calls, even though it still showed a 3G connection with full bars. I'm not a telcom engineer, but it really seems like a timing problem, where the reflected signals work, but signals received directly from the transmitter do not. Again, the problem exists only at the point where the 3G link is initiated, either by the handset or the tower. Once a call is established, that session works fine, no matter the proximity to the tower thereafter. But once moved into the areas of LOS to the tower with an active call session and I end the call, the phone can no longer make or receive calls in those areas.
Short answer: sorta
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
Alright so I have been using this phone for about 6 months and it kinda sorta does. I am using the x820 one btw. I get about 80% up time with this phone. I can't really make or receive calls without the phone dropping them within the 1st minute. Let me explain further. So firstly, when I am on LTE (if not on 4G (I'll explain later)), and try and make a call, I will usually get switched over to 4G and then as the call is attempting it will completely lose service and say I can't complete the call. Then after that attempt, I will usually get my service back. And it will keep doing that unless I get lucky then if I actually can make a call then I will be lucky if I get a full minute or 2 before the call drops because of loss of service. Now for the later explanation. So basically I have noticed just because I am supposed to get LTE doesn't mean you will get the service. Also you will drop service a bunch and it gets very aggravating! I have verified my results in FL, GA, and TN.