Sadly my X10 has come to an end. Its been one of the best things I've owned over the past 6 months. But its current state has just made me give up on it
From what was a tiny small crack in the screen has now ended in me getting rid of the phone.
I replaced the digitizer but when doing so scraped off the doublesided glue, so waited another 3 weeks for that to come from overseas.
After finally arriving and damaged the LCD putting it back together. So waited more weeks for that to come. The new LCD is good, I boot the phone to notice the screen goes from 256k colours (looked ****) to normal - almost every time I touch the screen. I investigate to find the replacement digitizers ribbon cable which is attached to the glass has come off. Im putting it down to being faulty as so much care and love was put into putting it back togeather. Im not going to bother ordering a new one.
The last 3 months I've been without it, so its time to move on. Funny enough my girlfriend who hated her x10 since day one (yes we had matching x10's) was given an iphone so I'm taking hers.
As I speak, it sits in front of me in bits and I am seriously over trying to fix it. Its black too.
Dont let your child die
I was thinking of giving it one last go, but I woke up thinking the digitizer cable being broken wouldnt have been causing the bad screen colour. That would have to be LCD related..
So its definately all over with now!
buy a superamoled display from the SGS
oh man, its awful to hear that.
all parts are available if anyones interested
Helo.Sorry for my english but i want to ask, you have all the parts off the phone?My x10 usb is broken and i cant recharge.The motherboard is that im interested.Do you sell it?
Hello.
I wanted to know if you have some spare parts from X10 (Ear Piece Speaker Flex Cable and Keypad Button Flex Cable).
Thank you.
im really interested about the motherboard,you still got it?
Is your phone still up for grabs? Please PM me.
Regards
K
hey.
hey fellow brent I hope everything goes ok with your x10.
So my galaxy tab 10.1v has a bit of water damage which caused the power button to get defective.
When I send it in they said after only a day that is was water damage.
My question is.. Are there any water indicators in the galaxy tab 10.1v that I can bleach with q-tip bleach so that they become white again?
Or is there another way I can fake samsung to send me a refurbished tablet?
Thanks in advance!
snaai8 said:
So my galaxy tab 10.1v has a bit of water damage which caused the power button to get defective.
When I send it in they said after only a day that is was water damage.
My question is.. Are there any water indicators in the galaxy tab 10.1v that I can bleach with q-tip bleach so that they become white again?
Or is there another way I can fake samsung to send me a refurbished tablet?
Thanks in advance!
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So, let me get this straight...
you damaged your tab by exposing it to water.
Then you sent it in to Samsung, they called you on it and are returning it.
now you want to know if there is a way to cheat the company to fix something you broke without you paying for it?
do you really think Samsung would suddenly forget that it was returned as water exposure?
Well there was a whole story behind it..
Lets just say that I tried to apply a screenprotector and a bit of the application fluid came into the device by a production fault of Samsung.
They said they would replace it as the tab also had the bleeding issue and moisture issue.
When I got back from my vacation I got a package containing my old galaxy tab.
They told me they weren't going to replace it as it was all my fault, even though they stated in a letter they sent me before that they would replace it no matter what.
So after I contacted the company I was sent to a service center (again) and then back to the main office. back and forth, back and forth..
Until I decided to give up. The company has already once stated that the product would be replaced because of production error then on a second opinion they canceled their promise. So when I got the registration files it was all messed up and you couldn't even tell if the tab was faulty or not from the forms.
So thats why I though why not try and fool them for a bit?
The tab starts but the power button died. So if I can bleach the indicator for the main board they will not look any further than that.
i think it's fair for me to give a good review of my repair process because Asus tech support did a great job with my case.
i purchased my tablet, the C0 serial batch, and noticed there was a patch of white speck on the screen so called tech support, got my RMA number for repair. i just briefly asked on the form they asked me to fill if there were fixes for the wifi/GPS. the timeline was 4/15 repair request, 4/28 sent and received by Asus, 5/17 sent back to me, one-day delivery.
i guess it was more cost efficient for them to replace it then fix the screen so they gave me a C2 serial batch. the tablet works great now. Wi-fi, though the bar shows weak signal from time to time, is working great. Not as fast as ipad at further distance away from router but no lag for everyday uses. within 15 feet from router, both are equally fast.
one only negative thing was that i didn't send in my power adapter for repair, which was not required so when they sent me a new tablet, they opened the new C2 tablet and took away the power adapter. They noted that on the slip included in the package. It made me feel that Asus was a bit cheap to care about such minor details that i shouldn't get the new adapter when i never sent it in the old one.
my computer was sent to a Canada warehouse for repair so i don't know if that makes a difference from the Grapevine, TX? warehouse other ppl mentioned. So i guess different people have different experience and i was one of the lucky ones.
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
ir87 said:
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
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I suppose there is no reason to assume they will stop accepting RMAs until the last one is out of warranty.
let me get this straight, you sent in your tab without sending them the adapter, they send you a "new" tab without adapter and you think this is cheap? Honestly the C2 was probably a refurb. So like Asurion and other programs they take your old one, send it to a repair pile, grab a recently repiared and pack it for shipping.
come to think of your way of thinking, there is a possibility that the tablet was a refurbished one because the tablet had a very very small dent on the corner, barely noticeable although i assumed it was new because it had the shrink wrap around it.
but you are correct and are entitled to your opinion that i was in a no better or worst off position with that not giving me the power adapter so yes, i do agree i shouldn't say Asus is cheap.
for the other question, i didn't even have to provide my receipt to get the warranty because my serial number indicates that the tablet was made in December 2011 so regardless, they were ready to honor the 1 year warranty with or without proof
cheers
I will add to the positive RMA experience (mostly). I sent my tablet in on May 4 for bad HDMI, BT/WiFi, Light Bleed, and a deformed power port.
My tablet was back in my hands on May 18 fully repaired. It took several emails to Hai and ASUS_USA at Transformer Forums (very helpful and responsive) to keep my case progressing, but you have to stay on top of it.
My WiFi is better. I am getting much better reception in my basement and much higher connection speeds. GPS is the same. I was disappointed that they basically just bent my power port back into shape, but everything does work fine now.
Bit of advice - get on them early to ship it back to you overnight (or at least 2nd day air). Their standard practice is to send it Fedex ground, which is very frustrating when you have been without a tablet for so long.
neo1738 said:
let me get this straight, you sent in your tab without sending them the adapter, they send you a "new" tab without adapter and you think this is cheap? Honestly the C2 was probably a refurb. So like Asurion and other programs they take your old one, send it to a repair pile, grab a recently repiared and pack it for shipping.
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However, if he did send in the charger he would likely have still not received one back. I've seen this a couple of times from posters in these forums. You aren't supposed to send in peripherals such as the charger unless specifically requested to as part of the repair and troubleshooting process.
Sent from my HTC Vision using xda premium
I did send in my charger with mine, and the one I got back was a replacement, at least the USB cord was (the outer housing of my USB plug had chipped away at the side and they apparently replaced it). I got a similarly fast turnaround with no babysitting, for the serial number issue. I didn't get next day air back, but I was happy to receive a shipping label free of charge to ship it in with. Everything works, so I'm happy.
ir87 said:
When had you purchased the tablet? I just saw a dead pixel yesterday, but I've had my tablet for three months now. I'm just wondering how long before they stop accepting RMAs for these things.
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seriously doubt they will accept RMA for 1 dead pixel. read the warranty card. for displays and dead pixels, it has to meet certain requirements in order to be accepted for warranty repair. its all very detailed on warranty card THaT came with prime.
If any of you guys are looking for an extra power adapter and have an Office Depot near you they carry them and you can check stores stock online.. They work with 201, 101 and 300.. I just picked one up myself in case the one mine came with craps out
Okay, so I sent my TF201 as well as the power cable in for an RMA because the shoddily designed power connector ended up mangling the receptacle on the tablet. I could charge the tablet only by plugging in the keyboard dock, and even then that's iffy.
It was over 2 weeks since I sent the tablet via UPS and they hadn't contacted me. I checked on the RMA site and it said this:
Waiting-[WF4] Wait for Customer Confirmation-Customer Induced Damage \Out-Of-Warranty
No emails or anything. I called Asus and the customer support guy, while polite, was clueless and couldn't help me. No explanation either, which the customer service guy parroted. He estimated the repair cost to be around $130. Screw that! I asked him to escalate the case, but from what I've read online, customer support from Asus is impotent.
Also, I just got off the phone with support guy number 3. Again, complete waste of my time. He wouldn't pass me off to a supervisor when I asked (twice).
Does anyone have any suggestions? What are my options at this point? What magic phrase do I need to use in order for Asus to actually honor their warranty?
This is definitely a make-or-break moment for Asus and my future business with them. I've got an Asus motherboard, an Asus monitor, and a tablet, but I will not hesitate to drop them and recommend others avoid them if this isn't resolved.
Warranty is not really too useful - this is the manufacturer assuring you that is specific things break in a specific period, they will replace them. What is much more powerful (potentially) is consumer protection legislation. Goods must be as described, fit for purpose, safe, etc.
Typical behaviour is to claim you broke 'it' by doing something silly (pulling the connector at a bad angle maybe). You need to demonstrate a design or manufacturing flaw.
In the UK, the claim is against the vendor, not the manufacturer.
You may be able to pursue legal action for a refund (less deduction for the time it was usable).
Likely, if you press hard enough (in writing, with traceability, not by phone), they will agree to some compromise. If no-one else has complained of the same problem, they will rightly assume you are pulling a fast one.
Contact head office in your country - noone else will have the authority to waive the repair fee.
tshoulihane said:
Warranty is not really too useful - this is the manufacturer assuring you that is specific things break in a specific period, they will replace them. What is much more powerful (potentially) is consumer protection legislation. Goods must be as described, fit for purpose, safe, etc.
Typical behaviour is to claim you broke 'it' by doing something silly (pulling the connector at a bad angle maybe). You need to demonstrate a design or manufacturing flaw.
In the UK, the claim is against the vendor, not the manufacturer.
You may be able to pursue legal action for a refund (less deduction for the time it was usable).
Likely, if you press hard enough (in writing, with traceability, not by phone), they will agree to some compromise. If no-one else has complained of the same problem, they will rightly assume you are pulling a fast one.
Contact head office in your country - noone else will have the authority to waive the repair fee.
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Sorry this isn't going to help but... why do you expect them to repair your device for free if it was damaged while plugging/unplugging? Did you yank it in some odd way and cause it to deform?
I too have noted that the back side of where it plugs in us more exposed than the front due to the angle/slope of the back plate at the edge. I worry something bad will happen if I yank on it. I am more careful because of this.
If you leave the gas nozzle in your car at a gas station and drive off you can't expect the dealer/manufacturer to warranty any damage to your vehicle AND you will most likely get billed by the station for the repair to their pump.
I'm sorry you are having the problem but I'm not seeing ASUS at fault here. You claim it broke due to shoddy design. I doubt it did so on its own and I am sure that is the way they see it too.
hx4700 Killer said:
Sorry this isn't going to help but... why do you expect them to repair your device for free if it was damaged while plugging/unplugging? Did you yank it in some odd way and cause it to deform?
I too have noted that the back side of where it plugs in us more exposed than the front due to the angle/slope of the back plate at the edge. I worry something bad will happen if I yank on it. I am more careful because of this.
If you leave the gas nozzle in your car at a gas station and drive off you can't expect the dealer/manufacturer to warranty any damage to your vehicle AND you will most likely get billed by the station for the repair to their pump.
I'm sorry you are having the problem but I'm not seeing ASUS at fault here. You claim it broke due to shoddy design. I doubt it did so on its own and I am sure that is the way they see it too.
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Nope. I treated that thing well. I noticed that the plug was not solidly built pretty early on into my ownership cycle, so I took care to make sure that when I plugged it in, the cord was nice and straight and the plug was gently put in. Obviously *something* must have caused the pins to be mangled but if it was because of a bump, that's shoddy product design, not carelessness on my part.
If it was a $20 repair I'd eat the bill, but they a.) haven't even gotten back to me why they believe it's my fault, b.) they haven't emailed me at all, I've done all of the reaching out to Asus, and c.) they say they're waiting for MY response even though no one at the call center can answer what response they're actually waiting for. The second guy I talked to just estimated that the bill would be "around $130".
I am willing to work with Asus on this, but they're not willing to work with me. See what I mean?
Where did you purchase the unit and how long ago? (These are actually rhetorical questions).
If your purchase was within the past 90 days and you paid with a credit card, you may be able to work with your credit card company and refuse the charges. Not that the retailer should necessarily eat the cost, but if you bought from Amazon, Target, etc., they probably have some sway with Asus. Make your pain their pain...
Hopefully you took pictures of the damage before sending it...
This is EXACTLY what I am going through right now with Asus.
My daughter's Prime boots to the ASUS screen and gets stuck there and will not turn off.
I called tech support and they walked me through several attempts to reset, said they thought it was a software issue and then gave me an RMA number. (BTW, I had also RMA'd my own Prime earlier this year due to GPS and wifi issues and it came back to me with a scratch on the lid. So my husband and I went over my daughter's tablet with a fine tooth comb before sending.) I shipped it in the box and packaging that Asus returned mine in.
I sent it 11/29 and they rec'd it 12/3. On 12/4, the RMA status said
Waiting-[WF4] Wait for Customer Confirmation-Customer Induced Damage \Out-Of-Warranty
No one contacted me. I called Asus on 3 separate occasions - each unable to tell me anything but promising to escalate. I rec'd no calls back.
On Dec 13th, we received an email from Megan Nesmith saying there is customer induced damage and an invoice for repairs. Attached were 2 close-up photos showing VERY OBVIOUS damage - a deep jagged crack in the front corner of the screen and additional damage where it looks like someone pried up the metal around the power button with a screw driver.
At this point, I spoke to a Kamar (sp) who said that I would receive a call by tomorrow evening once they investigate.
I am feeling as if they know my warranty is almost up (end of december) and are going to hold the tablet hostage- my word against theirs. I have done some research and have read similar stories about the Asus Texas repair facility. I don't know what to do if they come back and tell us there is nothing they can do and expect us to pay. I really feel taken advantage of. Anyone have advice for a situation like this?
What's interesting here is the lack of consistency
last week, I RMA'd my Unlocked prime for a sound issue, the issue was it just stopped working through both the speaker, and headphone jack. Asus honored the warranty and fixed it free of charge, I was expecting to get charged, but did not, in fact, it was a one day turnaround in Grapevine TX, my guess is they tested it, and just sent me a different prime, and its already on the way back, I should have it back tomorrow, its possible they may not have fixed it at all. I admit I am very nervous about it, I was told minimum of 10 days when I rma'd. I was very shocked when I checked the status, to make sure they had it logged in as received, and it said ready to ship, after 1 day, and repair status, was device repaired OK, let alone not being charged.I am very curious to see whether it come's back from Grapevine relocked, as I have read several peoples posts here XDA that after Rma the Tablets are relocked, and unlockable due to serial number removal
I even sent it in with a fresh install of Androwook 1.51.Asus didn't seem to have any issues with it being unlocked, at least with me, and I have never seen such a fast turn around on a RMA , EVER. My last Asus Rma took about 4 weeks on a Asus Rampage 4 extreme Motherboard
So why is there this kind of of consistency issues when RMA'ing. This should be pretty cut and dried
randalltroy said:
What's interesting here is the lack of consistency
last week, I RMA'd my Unlocked prime for a sound issue, the issue was it just stopped working through both the speaker, and headphone jack. Asus honored the warranty and fixed it free of charge, I was expecting to get charged, but did not, in fact, it was a one day turnaround in Grapevine TX, my guess is they tested it, and just sent me a different prime, and its already on the way back, I should have it back tomorrow, its possible they may not have fixed it at all. I admit I am very nervous about it, I was told minimum of 10 days when I rma'd. I was very shocked when I checked the status, to make sure they had it logged in as received, and it said ready to ship, after 1 day, and repair status, was device repaired OK, let alone not being charged.I am very curious to see whether it come's back from Grapevine relocked, as I have read several peoples posts here XDA that after Rma the Tablets are relocked, and unlockable due to serial number removal
I even sent it in with a fresh install of Androwook 1.51.Asus didn't seem to have any issues with it being unlocked, at least with me, and I have never seen such a fast turn around on a RMA , EVER. My last Asus Rma took about 4 weeks on a Asus Rampage 4 extreme Motherboard
So why is there this kind of of consistency issues when RMA'ing. This should be pretty cut and dried
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I think it has more to do with the repair depot. They arent actually owned by ASUS, rather Authorized by passing a series of tests/checks. Down the hall from me where I work we have a computer hardware repair department that is Dell, HP, Lenovo and possibly Gateway authorized.
So essentially you are dealing with a company with its own set of rules/standards who want to turn a profit and depending on their moral compass etc... you may get billed for a MOBO like I will in Texas if a flash goes wrong and I send it in VS Europe who will just reflash the ROM. Further other folks are having trouble with the call backs etc...
I think what would be most usefull is to compile a list of repair depots that are doing what so others can avoid using the ones they think will shaft them.
hx4700 Killer said:
I think it has more to do with the repair depot. They arent actually owned by ASUS, rather Authorized by passing a series of tests/checks. Down the hall from me where I work we have a computer hardware repair department that is Dell, HP, Lenovo and possibly Gateway authorized.
So essentially you are dealing with a company with its own set of rules/standards who want to turn a profit and depending on their moral compass etc... you may get billed for a MOBO like I will in Texas if a flash goes wrong and I send it in VS Europe who will just reflash the ROM. Further other folks are having trouble with the call backs etc...
I think what would be most usefull is to compile a list of repair depots that are doing what so others can avoid using the ones they think will shaft them.
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Click to collapse
Thats nothing just time to let off some frustration. I'm an owner of an Asus Transformer infinity tablet and i pray to god I never have to RMA that. I had an asus Blu-ray Burner that died on me. I sent if for repairs on January 28th 2013. after a few weeks went by not hearing anything I checked online wasn't in a rush for it no inquiry was made I called them and they said the drive was mailed on the 15th of February. After not receiving the drive on the 29th I called back and they said that is weird their systems says it was mailed but did not have a tracking number. They would have to look into it and get back to me. Tuesday February 26th I called again speaking to 20 different reps at this point they finally just reissued another drive shipped on the 27th on February. After all this received the Drive today and its a dvd burner not a blu-ray burner wrong product. Freaking ridiculous. I swear on my grave treat your asus product like a god because their RMA department is crap!!! I just took screenshots and photos to prove they sent me a wrong product.
I've just about had it with RMA. My Transformer has been back and forth to ASUS for six months. It's a total of seven times and they still haven't fixed it. It originally went in for WiFi and gps issues. When it was returned I found grit under the digitizer and so it went back. They replaced the screen and mobo. When it came back there was a huge gap between the screen and the body. So, I sent it back again. They replaced the back panel and when it came back there was still a gap and there was damage to the seal around the screen. So, it went back again. This time they replaced the back again and on receiving it I found the gap was even larger and they had bent the body, forcing the screen in. So, again it went back and they replaced the back panel and screen. On return the gap was still there, the damage was still present on the "new" screen and the hadn't even locked the release catches. I compared the damage on the "new" screen with the photos I took for the previous RMA. Basically, they hadn't replaced the screen. They collected it again today and assure me it will be resolved. I really don't think it will. The technicians clearly don't care and lie about the parts they replace. I think they hope that if they just keep sending it back with some bull**** on the slip that one day I'll give up. I won't though. I spent a lot of money on it and I won't accept the repair centre damaging my property. The most ridiculous part is that they have now spent more on postage than I paid for it. I can think of an easier resolution for this, that's far more cost effective.
Sent from my HTC Sensation using Tapatalk 2
I sent my Prime to RMA, took 1 week.
1. Wifi improved by 1 Bar
2. I GOT YELLOW TINTED SCREEN!
They replaced my touch panel due to flex. Yes RMA has improved my prime but gave me an icky yellow tint. Oh gosh.
Hi,
I'm living in France and i've just found a brocker who want to sell a lot of tablets here
Code:
leboncoin.fr/informatique/497860592.htm?ca=7_s
This is a french company, and i didn't know it. It's near Paris.This company seems to be regular according; the "who we are page" on its website :
Code:
lesoldeur.fr/content/4-qui-sommes-nous
I think this could be a good opportunity for people having a hard-bricked device getting a motherboard. However the seller want too sell the lot, only. If many further people ask for a tablet, he's able to sell all the lot in a short time, this could be interesting for him!
I think too this will be interesting only for people leaving in France maybe on a European country and able speaking french, don't forgot the custom's fee's outside europe!
What do you think?
Note : NO WAY for me buying the whole lot and selling it to each people who need it!
So, I sent in my s4 for repair to the repair center in Texas and it seems to have been reviewed. I was told before to send it to them from the Verizon store because I noticed a bubble probably the size of a sesame seed (or smaller) at the top left of the screen. The representative at verizon said that it was most likely a defect in the pixels and to send it in to be looked at. So I did that and sent it in about a week ago and they have put on the repair status Screen / Display / LCD / Touch Panel / LED / LCD Discoloration HPZ31 and they have attached a price of $200 to repair it! I most definitely won't pay this price, if this issue won't cause any long term damage in the future, because it is such a small dot that you can barely see and would not be worth the cost.
I was told that this issue should be covered by the warranty, however because it shouldn't have been caused by physical damage. I have not damaged my phone at all (only accidentally dropped the phone once when it fell out of my pocket on my driveway and the screen wasn't damaged at all or the phone itself.) My phone has always been protected by a case and screen protector btw. So, would there be any way to get this issue repaired without being charged? I haven't called Samsung yet, but plan on calling them tomorrow. Any advice or help will be greatly appreciated and thank you for your time and patience!
If it's that small an issue I don't think I would worry about it imho. Of course now that you know it's there it probably bugs you a bit, lol. Is it worth 200 bucks to stop it from bugging you. Does it interfere with the color display at all, like when the phone is being used is it more visible or is that the only time it is visible. ??