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In the past two weeks, my mobile data has been down. I don't believe it to be an outage in my area due to the duration of the problem, and the inconsistency with other Verizon Wireless phones. I was running Juice Defender for a while, and every now and then I would notice that the Mobile Network would drop. Toggling the Mobile Network would not fix the problem, either. I usually cleaned out my cached data for the Juice Defender app, turned the app off, then toggled airplane mode once. (Sometimes just toggling Airplane Mode wouldn't fix it, therefore I had to clear the cache for the app.) Now this fails to work. I cannot get my mobile network to connect by any conventional means. When I receive MMS messages, my network will connect long enough to download the attachment. Also when I do a search for a Software Update, it connects just long enough to tell me there aren't any updates for my phone. I've tried updating my PRL with *228 and I've even tried *18 from a post over at Droid Forums. Neither work. I've removed the battery and SIM Card as suggested in some other threads here at XDA. I've also removed the Juice Defender app.
The phone is not rooted and has never been rooted with the Temp Root methods. I'm not opposed to rooting, but if I root, I'm gonna perm root and I would rather not have to factory reset my phone if I don't have to right now. I'm mainly posting this because I cannot find anyone online with the same issue that I am having. Any help would be appreciated. Personally, I think its an issue with Dalvik-VM. I can attach a copy of my LogCat if needed. Any ideas on my issue? Thanks in advance!
Check your power settings, if you are in economy mode it will mess with your data connection.
I have a paid version of JuiceDefender, it has caused me so many problems I don't even bother to install it anymore.
~John
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Every once in a while my mobile network or just lte somehow gets turned off and I have to turn it back on, but that's rare.
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Sent from my ADR6425LVW using TapatalK
sunsys14 said:
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Click to expand...
Click to collapse
Did you ever try doing a factory reset? I'm curious to know if that will fix it.
feralicious said:
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Click to expand...
Click to collapse
Juice Defender gave me fits, too. I'm not using my phone as a Mobile Hotspot, either.
I kinda think its my ROM. I'll play around with some stuff, or I'll just get around to doing a factory reset and see if that fixes the problem. I'll post any solutions here for others.
Are you in a good 4g area? If you scroll down the general section here, you will find my topic. If you use 3g more than 4g, there is a post in that thread about##778#. It helped me. Sorry if it doesn't help you, Cheers.
Sent from my ADR6425LVW using Tapatalk
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
+1
CocoaGoddess said:
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I will +1 this. My work WiFi is spotty, and so the phone falls in and out of WiFi. The Rezound HATES that and usually leaves me with no connectivity. There is definitely a WiFi->Mobile Network issue.
Try doing a factory reset. Could be a bad device... Im getting amazing reception on mine. I havent even seen my 3G or 1x icons yet. Constant 4G lock.
Forget what I said, my data connection has been dropped again for the past thirty minutes and there's no way for me to get it back.
I'm going to try a factory reset. I *really* don't want to have to send my phone back because my husband is getting amazing coverage on his Rezound. However, we're still in the first week of our Verizon contract, and if this looks like it will be a standing issue, then we'll have to cancel and go crawling back to horrible Sprint.
CocoaGoddess said:
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I think I'm going to try doing this. How painful was it for you to convince them to give you another SIM Card?
Edit: Just read your last post. Please let me know what a factory reset does for you.
They had no issues at all swapping out my 4G card, they certainly couldn't let me walk out of the store with no signal. They knew they had to try something.
The factory reset on the phone appeared to work. I've been steadily switching it from wifi to data, and the data signal picks up, albeit a tad bit slow. Only thing is, I still don't really get 4g, while my husband's Rezound has a great signal.
I got insurance on the phone, so I'll put up with it as long as I can before I start screaming at Verizon.
Good to hear. I'm going to try to switch out my SIM card today and see if that fixes it. I thought maybe it was something with the ROM, seeing as how my 3G will turn on whenever I need to send an MMS message, so a factory reset made sense to me. I just don't want to do it. Lol. Thanks for the info!
I've experienced it twice in the last 24hrs and it just happened to be right after I installed and used LTE OnOff. Don't know if there might be a connection there. I keep forgetting this phone has the ability to switch 4g/3G unlike the TBolt. Needless to say, that app is no longer on the phone.
KORM via the beast known as the Rezound.
I had an issue with the mobile network just dropping in and out (other people in the room did not lose signal). We currently don't have 4G and it is 3G only. I did a factory reset of the phone, but it continued to occur. Took the phone back to Verizon store to exchange it (it was 1 week old). At first they weren't going to and gave me a run around but in the end exchanged it. Have had no problems with new phone.
My girlfriend's Bionic keeps dropping 4G more frequently than my Rezound. I get this problem too though. Usually a toggle of Airplane Mode fixes it...but it's pretty damn annoying. Happens once or twice a day!
A Factory Reset fixed it. Everything went smoothly, too. I backed up all my SMS Messages with HTC's Messaging app, and got my network back as soon as I restored it and set everything back up. Hopefully this will help anyone else who might have had the same problem.
I've been side by side with a fresh Rezound and watched both of them jump from 4g to 1x to 3g and sometimes never 3g. The problems were a million times worse with my droid charge as it's a combination of the handsets and the towers.
Posted via Tapatalk mobile app
Hmmm
I have this happen if I am in an area with NO signal (such as the basement level of my office building) for long time. Only a reboot will bring back data. Does not happen often (maybe 2ce in a month and a half).
I am intrigued by the person who blames the install of LTEOnOff. I have it installed but do not use it. Maybe if I ever have to hard reset (such as if ever run the unlock), I will not reinstall that program.
I'm using an Atrix 4G on 2.3.4. The wifi turns on, but won't get past scanning. It won't connect or find any network, even if I've added it, and even if I'm right next to the router. Is this a software problem? or hardware? I've seen posts about wifi problems, but none like this. Do you think flashing the sbf or a custom ROM would fix it? I've tried countless factory resets, but to no avail. I'm rooted, but don't have an unlocked recovery.
A few weeks ago, I had a wifi problem that was obviously hardware, (wifi wouldn't turn on without rebooting, bluetooth wouldn't turn on at all) and Motorola requested I send it in. They replaced it with a new unit, I literally got it back this week, and the wifi is crapping out again. SO FREAKING FRUSTRATING. Especially now that AT&T is throttling unlimited data users.
Seriously, any feedback at this point will be greatly appreciated. Thanks in advance!
I had a similar issue. What I did to fix it was I set my router to use at max "G" protocol.
cave. said:
I'm using an Atrix 4G on 2.3.4. The wifi turns on, but won't get past scanning. It won't connect or find any network, even if I've added it, and even if I'm right next to the router. Is this a software problem? or hardware? I've seen posts about wifi problems, but none like this. Do you think flashing the sbf or a custom ROM would fix it? I've tried countless factory resets, but to no avail. I'm rooted, but don't have an unlocked recovery.
A few weeks ago, I had a wifi problem that was obviously hardware, (wifi wouldn't turn on without rebooting, bluetooth wouldn't turn on at all) and Motorola requested I send it in. They replaced it with a new unit, I literally got it back this week, and the wifi is crapping out again. SO FREAKING FRUSTRATING. Especially now that AT&T is throttling unlimited data users.
Seriously, any feedback at this point will be greatly appreciated. Thanks in advance!
Click to expand...
Click to collapse
Thanks for the response! I'll figure that out now. But what do you do when you're not near a router you can control?
Have you had an opportunity to use it on another wifi network? My problem was just with my specific router so you might not have that issue depending on what router it's trying to connect to. It's possible this might not be the issue at all, just a suggestion.
cave. said:
Thanks for the response! I'll figure that out now. But what do you do when you're not near a router you can control?
Click to expand...
Click to collapse
Yeah it wouldn't find my girlfriend's either, but we have the same router. Im thinkin its in the phone though..
I use 2 routers at home, one wireless G and the other is set to wireless N only (I set this to N only and only use wireless N devices on it so as to maintain maximum bandwidth). I have no problems connecting to either on multiple SSID's. Wireless G is a Netgear WGR614v9 on stock firmware. Wireless N is a Netgear WNR3500L running WRT firmware.
I'm dumb. Haha but how exactly do you set your router to G only? And ..what exactly does that mean...?
And I guess the real question is, since I've factory reset it several times and the problem still isn't fixed, does that mean it's a hardware problem? Or are there areas that a factory reset wouldn't reach, but that a flash would?
Hello guys.
So i had a lot of issues getting ICS on my rezound cause i had frozen and uninstalled a few apps .. Go figure .
So i worked with Ashton who was very patient and helped me redo my phone from scratch. I went back to GB and did a OTA update to ICS and unlocked my bootloader again and rooted my phone.
I am having strange issue that persist even with multiple wipes.
When on Wifi my internet basically stops working at some point. be it 2 seconds or 5 minutes in while using wifi. I basically will have no internet until i turn off my Wifi and then turn it back on.... Then it'll last a few seconds again or a few minutes and stop working.
Not only that... But when i use wifi tether i am able to see my device and connect but as soon as a device connects to my phone.... my 4g drops out... it comes back a few seconds later and lasts for 1-2 seconds then drops out.
I mean complete data loss. No 3g , no 4g.
So i am tired of this and basically called in to verizon and asked for them to replace my phone. They currently have no stock and will contact me when they do.
Can anyone think of anything to help me or should i just got for a new phone?
BTW. Im thinking of giving either the replacement phone from samsung or my phone if the problem is resolved to samsung for their upgrade program ( they will give me $200) and buying a GS3 for retail.
Any ideas ;P ?
Thanks!
PS!
I have the Zlaza 3400 extended battery with their back cover. I dont know if this could play any downfall in my phone? i wouldnt think so because 4g is fine up until i tether.
thanks!
Basicallyevolve said:
When on Wifi my internet basically stops working at some point. be it 2 seconds or 5 minutes in while using wifi. I basically will have no internet until i turn off my Wifi and then turn it back on.... Then it'll last a few seconds again or a few minutes and stop working.
Click to expand...
Click to collapse
Since you're posting at 1:30 in the morning, you're likely affected by this issue.
Basicallyevolve said:
Hello guys.
So i had a lot of issues getting ICS on my rezound cause i had frozen and uninstalled a few apps .. Go figure .
So i worked with Ashton who was very patient and helped me redo my phone from scratch. I went back to GB and did a OTA update to ICS and unlocked my bootloader again and rooted my phone.
I am having strange issue that persist even with multiple wipes.
When on Wifi my internet basically stops working at some point. be it 2 seconds or 5 minutes in while using wifi. I basically will have no internet until i turn off my Wifi and then turn it back on.... Then it'll last a few seconds again or a few minutes and stop working.
Not only that... But when i use wifi tether i am able to see my device and connect but as soon as a device connects to my phone.... my 4g drops out... it comes back a few seconds later and lasts for 1-2 seconds then drops out.
I mean complete data loss. No 3g , no 4g.
So i am tired of this and basically called in to verizon and asked for them to replace my phone. They currently have no stock and will contact me when they do.
Can anyone think of anything to help me or should i just got for a new phone?
BTW. Im thinking of giving either the replacement phone from samsung or my phone if the problem is resolved to samsung for their upgrade program ( they will give me $200) and buying a GS3 for retail.
Any ideas ;P ?
Thanks!
PS!
I have the Zlaza 3400 extended battery with their back cover. I dont know if this could play any downfall in my phone? i wouldnt think so because 4g is fine up until i tether.
thanks!
Click to expand...
Click to collapse
I have two ideas:
1. For the wifi, it's most likely your router. I had been having problems with my router connecting to my phone and xbox. So I got a new one and it's fine.
2. For the tethering thing, people have been reporting data drops. So make sure you have the latest wifi tether with the right settings and if that doesn't work try one of the versions in the thread in development.
Hey!
So i im not sure if it works before or after the blackout time HTC set but i will keep an eye on it.
also.. it isnt my router because it is a new router and was working just find on GB. The problem came with ICS.'
Also.. the wifi tether part seems to be every version of the app. Even foxfi. I got foxfi to work for like 10 seconds and the data cut out . I have a replacement coming in on Monday so that i can test to see if it does the same thing.
If it does i might cave and get an S3 to tide me over until the 1080p HTC phone is out.
this really sucks...
I have searched all over and I don't find an answer, if I'm missing a thread please just point me in the right direction.
My home wifi has been working with my Note just fine since I got the phone (cue ominous music) up until yesterday. Last night, it started asking me for a password (which was weird, because it hadn't since I first got the phone and set the connection up), and I put the password in, but it kept saying "authorization error." I am really frustrated, I rebooted the phone, the router, removed the home wifi connection (the "forget" button) and reinput it -- I even booted into "safe" mode to make sure it wasn't some app -- no joy. It's a very simple linksys router, WPA/WPA2 security, all the other tablets/computers/phones in the house work just fine (tablets/other phone Android, laptops Windows.) And my Note was working just fine until last night -- no recent software install or update, it was seemingly just random. It's a stock Verizon Note, I haven't even bothered to root since it does everything I want.
Here's the kicker: I connect to OTHER public networks just fine. I connected to my work and McDonald's wifi this morning, no problems.
What could be wrong? I really need to be able to use my wifi at home, I don't see anything in Google or on the boards about this. I am hoping my search-fu is weak and someone knows what is up with this.
restore defaults on your router, then setup a new password.
Hope this Helps....
MaureenMun said:
I have searched all over and I don't find an answer, if I'm missing a thread please just point me in the right direction.
My home wifi has been working with my Note just fine since I got the phone (cue ominous music) up until yesterday. Last night, it started asking me for a password (which was weird, because it hadn't since I first got the phone and set the connection up), and I put the password in, but it kept saying "authorization error." I am really frustrated, I rebooted the phone, the router, removed the home wifi connection (the "forget" button) and reinput it -- I even booted into "safe" mode to make sure it wasn't some app -- no joy. It's a very simple linksys router, WPA/WPA2 security, all the other tablets/computers/phones in the house work just fine (tablets/other phone Android, laptops Windows.) And my Note was working just fine until last night -- no recent software install or update, it was seemingly just random. It's a stock Verizon Note, I haven't even bothered to root since it does everything I want.
Here's the kicker: I connect to OTHER public networks just fine. I connected to my work and McDonald's wifi this morning, no problems.
What could be wrong? I really need to be able to use my wifi at home, I don't see anything in Google or on the boards about this. I am hoping my search-fu is weak and someone knows what is up with this.
Click to expand...
Click to collapse
I have been experiencing this problem for the past 4 days. I have owned my Note II since December 25, 2012 and it has been working on any WIFI AP ive tried. 4 days ago in the middle of the day, my phone started giving out "authorization error" and would not let me log in to my home WIFI. I have 4 computers, 3 smartphones and other devices all working perfectly in my home WIFI. My problem even occurred when connecting to open, unsecured WIFI AP also. Nothing seemed to work. I called Verizon and did all the steps leading up to factory reset. With no luck on any tricks or tips from them I called Samsung. They walked me through the same processes and everything, so I decided to do a factory reset. This did not fix anything. I still get "authorization error" and "wrong password" on any WIFI i try to connect to.
I found out yesterday if I stand within 5 feet of my WIFI router I can connect and browse the internet for a few minutes until it kicks me off and does the same old "authorization error". If I sign in to my WIFI within the 5 feet and walk away, it disconnects and again, gives me the error messages.
I called Verizon back and they are sending me a replacement phone.
TL;DR:
Try accessing your WIFI when you are right next to it.
If problems still persist, call your carrier.
I hope your phone isnt as busted as mine.
Argh, that's bad. At least my phone connected to open networks so I knew the hardware was ok -- I wiped the router and set it up again (per the suggestion in this thread) and I'm good for now. (Embarrassed I didn't think of that myself) Hope you have better luck with your replacement phone!
soaptylerdurden said:
I have been experiencing this problem for the past 4 days. I have owned my Note II since December 25, 2012 and it has been working on any WIFI AP ive tried. 4 days ago in the middle of the day, my phone started giving out "authorization error" and would not let me log in to my home WIFI. I have 4 computers, 3 smartphones and other devices all working perfectly in my home WIFI. My problem even occurred when connecting to open, unsecured WIFI AP also. Nothing seemed to work. I called Verizon and did all the steps leading up to factory reset. With no luck on any tricks or tips from them I called Samsung. They walked me through the same processes and everything, so I decided to do a factory reset. This did not fix anything. I still get "authorization error" and "wrong password" on any WIFI i try to connect to.
I found out yesterday if I stand within 5 feet of my WIFI router I can connect and browse the internet for a few minutes until it kicks me off and does the same old "authorization error". If I sign in to my WIFI within the 5 feet and walk away, it disconnects and again, gives me the error messages.
I called Verizon back and they are sending me a replacement phone.
TL;DR:
Try accessing your WIFI when you are right next to it.
If problems still persist, call your carrier.
I hope your phone isnt as busted as mine.
Click to expand...
Click to collapse
Ok............ wow you have me 100% nervous now. I've been experiencing this issue ever since I unlocked, rooted and ROM'd my Note 2 back in the middle of December, and I experience the problem with only my Wireless-N SSID on my router. I can connect to the Wireless-G band just fine but the N one gives me this error no matter whether it's open or not. I seriously hope this isn't an issue of broken hardware..............
I figured this was worth mentioning. I have 3 Note 2's in my household, 2 of them are running Beans Build 5 and Perseus kernel overclocked and the other phone is totally stock.
All 3 phones have the exact same issue of connecting to the 802.11 N band on my router. They connect to the G band just fine. I think this rules out any worries about it being a lemon issue. Most definitely is a Samsung software issue that's been happening to multiple models going back a few years. Here's a google search of this issue using non-phone specific parameters. Notice how ALL phone specific forums point to a Samsung device.
I have a bad feeling that this is not something that will be getting resolved any time soon.
Edit:
The plot thickens. I have performed some tests on my router to see if I could get my phone to connect. Well here's my results:
5Ghz band = Wireless-N Only = Authentication error occurred
5Ghz band = Wireless-A/N Mixed = Connects instantly
2.4Ghz band = Wireless-N Only = Authentication error occurred
2.4Ghz band = Wireless-G Only = Connects instantly
The problem is clear. It's Wireless-N. I can connect just fine at Wireless-A speeds (54mbps max signal) and everything up to Wireless-G, independent of frequency, but as soon as I try to force Wireless-N onto my phone, it craps out and fails to authenticate. This happens regardless of whether I have the network encrypted or not.
And based upon my google search I have linked to in this post, I doubt this is something we can expect to be fixed anytime soon. Oh yeah and for the record, when I have my router set to Wireless-N only mode, I was able to connect instantly without error on my crappy old HTC Thunderbolt running a hacked together AOSP 4.0.3 ROM.
Yep............... GG Samsung
wireless n has been a unreliable joke since it was released...my favorite routers are the linksys wrt-54gl running linux dd-wrt firmware. one of the most affordable rock solid routers built. its only g band but most people do not need anything faster for home use. heck most of us cant afford the t1 type connection speed to utilize n band anyway.
Exact same problem as well...I'll have to try the Wireless N-only vs. Auto to see if that fixes it...
EDIT: Both wireless mode settings of 'N-only' and 'Auto' caused the problem. I had to set it to 'Legacy' in order to get the connection to stick without authentification errors. Have an ASUS RT-N66U router...
EDIT 2: Did the same thing on my Cisco E3000 and it worked as well.
Really looks like a Sansung wifi bug on the Note 2....
vortmax said:
Really looks like a Sansung wifi bug on the Note 2....
Click to expand...
Click to collapse
It's not Samsung. There have been issues with myriad devices and wireless N pretty much the whole time it's been around. Android OS or the the N standard-- I personally know people with other manufacturers hardware and the exact same issues. If it's an OS problem, you would think it would be fixed by now, but who knows, like was mentioned above, very few people need the bandwidth that wireless n can theoreticly provide.
Good Luck,
Jason
jacampb2 said:
It's not Samsung. There have been issues with myriad devices and wireless N pretty much the whole time it's been around. Android OS or the the N standard-- I personally know people with other manufacturers hardware and the exact same issues. If it's an OS problem, you would think it would be fixed by now, but who knows, like was mentioned above, very few people need the bandwidth that wireless n can theoreticly provide.
Good Luck,
Jason
Click to expand...
Click to collapse
It's definitely something specific with Samsung and the N2 since my cousin's G3 connects to the same router on 5GHz WirelessN/Auto with no issues at all. I think they have a bug to fix...
Can someone else perform a check with their Note 2 on a Wireless N only setting? It seems this is a bug that really need to be fixed.
vortmax said:
Can someone else perform a check with their Note 2 on a Wireless N only setting? It seems this is a bug that really need to be fixed.
Click to expand...
Click to collapse
Mines been working on N only since I got it. Rooted and running about 6 different ROMs.
Sent from my SCH-I605 using xda premium
I just had this issue come up when moving to an AOSP ROM this morning. I even nandroided to a previous ROM that had working WiFi and still not working. I restore defaults on my router and reset all my security settings. Still getting the same authentication error.
Sent from my SCH-I605 using xda app-developers app
For the people experiencing this issue, are you on 4.1.1 or 4.1.2?
vortmax said:
For the people experiencing this issue, are you on 4.1.1 or 4.1.2?
Click to expand...
Click to collapse
I have tried roms that were 4.1.1 and 4.1.2 with no luck.
Sent from my SCH-I605 using xda app-developers app
I am pretty much to the point of using Odin to go back to stock and see if that fixes it. I went back to stock rooted rom that was my first backup and the problem still carries over.
Sent from my SCH-I605 using xda app-developers app
Hi All-
Pre-TL;DR: Got rooted S4. NOT USING A DLINK ROUTER. All wifi networks disappear and reappear 'randomly'.
So I got my S4 from Verizon on Friday the 24th. I set it up and went on my way. About two days after I got it I noticed 'slow' download while on the wifi. Didn't matter what I was doing; google play, downloading a game's extra data, or even just sitting there doing nothing. As I looked into it I found that my wifi connection was dropping. I'm not talking about disconnect and reconnect, but wifi in general would drop. I verified this while sitting in my living room. I live in an apartment and there are a lot of neighbors with wifi. While looking at the available wifi networks I noticed every few seconds ALL of the available networks would disappear (showing only my saved networks). I used a wifi analyzer and changed my wifi channel to an unused channel, checked for firmware updates (both router and phone), but nothing changed. On Tuesday I started work after the holidays and decided to test the wifi on my companies guest wifi. I was seeing the same stuff happening at work. I don't think it's my router(s) because all wifi goes away, not just the specific wireless network. I have the stock S4 that has been rooted using open1your1eyes0's guide
[GUIDE] Root for Verizon Galaxy S4 ***Updated 5/27 - 2:30 AM***, however I noticed this before I rooted it. Is anyone else having this problem? I'm about to take it to Verizon on Thursday.
Phone: Galaxy S4
Carrier: Verizon
Model: SCH-I545
Android: 4.2.2
Kernel: 3.4.0-562219
I experienced this problem on Saturday when I got the phone-Called Verizon and was transferred to Samsung-they told me this is a known issue in the phone and it will require an antenna swap to fix. Apparently they have fixed the phones they are manufacturing now, however the ones which were initially released all have this problem.
Vzw has been no help at all in resolving this, and pretty much have told me "too bad, so sad". Really crappy of them.
fleury2966 said:
Hi All-
Pre-TL;DR: Got rooted S4. NOT USING A DLINK ROUTER. All wifi networks disappear and reappear 'randomly'.
So I got my S4 from Verizon on Friday the 24th. I set it up and went on my way. About two days after I got it I noticed 'slow' download while on the wifi. Didn't matter what I was doing; google play, downloading a game's extra data, or even just sitting there doing nothing. As I looked into it I found that my wifi connection was dropping. I'm not talking about disconnect and reconnect, but wifi in general would drop. I verified this while sitting in my living room. I live in an apartment and there are a lot of neighbors with wifi. While looking at the available wifi networks I noticed every few seconds ALL of the available networks would disappear (showing only my saved networks). I used a wifi analyzer and changed my wifi channel to an unused channel, checked for firmware updates (both router and phone), but nothing changed. On Tuesday I started work after the holidays and decided to test the wifi on my companies guest wifi. I was seeing the same stuff happening at work. I don't think it's my router(s) because all wifi goes away, not just the specific wireless network. I have the stock S4 that has been rooted using open1your1eyes0's guide
[GUIDE] Root for Verizon Galaxy S4 ***Updated 5/27 - 2:30 AM***, however I noticed this before I rooted it. Is anyone else having this problem? I'm about to take it to Verizon on Thursday.
Phone: Galaxy S4
Carrier: Verizon
Model: SCH-I545
Android: 4.2.2
Kernel: 3.4.0-562219
Click to expand...
Click to collapse
nghthawk47 said:
was transferred to Samsung-they told me this is a known issue in the phone and it will require an antenna swap to fix
Click to expand...
Click to collapse
Nghthawk and Fleury, I was so happy to see your posts!!! So it's not just a firmware issue!!!
I have a non-rooted S4 and have the same experience. I was with T-Mobile for a week before I transferred to Verizon and had the exact issue there. (I have a co-worker who has a Sprint S4 that doesn't have this problem.) I have this issue both on my home router (Linksys) and at work (Motorola). Previously, I had an S2 and never saw this issue once, neither at home nor at work. I also spoke to Verizon who told me to talk to Samsung. Samsung (via email) has had me try all kinds of crazy manual WiFi settings - none of which work - or are at all practical...
I'm still within my first 14 days of signing with Verizon, so I can still jump ship to get rid of this phone. I'd really rather not spend another __ hours setting up another one, though.
Perhaps you could help me with a bunch of questions I have - please... I really need help with this...
1. Who told you that the antenna needs to be replaced - Samsung or Verizon?
2. Is that documented somewhere that you know of?
3. Is either Verizon or Samsung going to cover the antenna swap?
4. Who / when is supposed to do that for you?
5. What do you suggest I do in my situation (e.g. being within the first 14 days)?
6. If it's an antenna issue, would that affect voice calls (quality / dropping), as well?
Thanks so much!
Eliezer
I will try to answer your questions as best as I can...
1. Who told you that the antenna needs to be replaced - Samsung or Verizon?-Samsung repair rep
2. Is that documented somewhere that you know of?-I'm sure Samsung has it in writing, Verizon is still in denial-having talked to their executive offices today-to which they are clueless and a waste of time
3. Is either Verizon or Samsung going to cover the antenna swap? Yes!
4. Who / when is supposed to do that for you? Samsung told me to send it now, however I am traveling and can't do that at the moment
5. What do you suggest I do in my situation (e.g. being within the first 14 days)? I would keep the phone, they will get it fixed, they don't really have a choice, approx sales are around 80 million units-they can't just ignore it-plus we are going to be the first to get aws spectrum...
6. If it's an antenna issue, would that affect voice calls (quality / dropping), as well? I have no problems with call quality, in fact, it is far better than my Galaxy Nexus which I traded in to get this. I have had 4G also act up to where it just freezes and fails to deliver internet, even though I will show 3-4 bars as well as the 4G lit up....So I believe it seems to only effect data.
EliezerB said:
Nghthawk and Fleury, I was so happy to see your posts!!! So it's not just a firmware issue!!!
I have a non-rooted S4 and have the same experience. I was with T-Mobile for a week before I transferred to Verizon and had the exact issue there. (I have a co-worker who has a Sprint S4 that doesn't have this problem.) I have this issue both on my home router (Linksys) and at work (Motorola). Previously, I had an S2 and never saw this issue once, neither at home nor at work. I also spoke to Verizon who told me to talk to Samsung. Samsung (via email) has had me try all kinds of crazy manual WiFi settings - none of which work - or are at all practical...
I'm still within my first 14 days of signing with Verizon, so I can still jump ship to get rid of this phone. I'd really rather not spend another __ hours setting up another one, though.
Perhaps you could help me with a bunch of questions I have - please... I really need help with this...
1. Who told you that the antenna needs to be replaced - Samsung or Verizon?
2. Is that documented somewhere that you know of?
3. Is either Verizon or Samsung going to cover the antenna swap?
4. Who / when is supposed to do that for you?
5. What do you suggest I do in my situation (e.g. being within the first 14 days)?
6. If it's an antenna issue, would that affect voice calls (quality / dropping), as well?
Thanks so much!
Eliezer
Click to expand...
Click to collapse
It would be useful for those of us still on the sidelines if we can determine if we are getting a fixed version or one with this problem still.
This is one of the reasons I didn't jump in yet - to wait out any early production issues. Well, and still hoping for a 32 or 64gb version.
Interesting. I have a lot of the same issues. My WiFi is so bad I can't see any other WiFi networks on my device from my house where my other devices see 5 to 6. If I go into my daughters room my WiFi pretty much drops completely every time.
I just got off the phone with Samsung tier two / advanced tech support. He told me that my phone was manufactured May 15th... If a two week old phone has the problem, I cannot imagine the "new" ones don't also... He said they have no known issues submitted by Verizon for WiFi connectivity of the S4. Due the fact that it can connect to WiFi, he didn't think it sounded like a hardware issue. He suggested testing by taking the password off my router and seeing how it holds the signal. He said if it was able to maintain a connection like that, it must either be the router firmware or phone software issue.
Verizon said they could swap it with a new one for me - but there's no guarantee (or reason to think) that the same thing won't happen with that new one. And the option of sending it to Samsung and not having it for 11-12 business days isn't very appealing, either...
Not so happy about this...
Eliezer
you do know that the WiFi isse with DLink routers (DIR-655 and DIR-855) is not restricted to only those routers right? It does exist with other brand routers from whats been written about it.
Point being i have a DIR-655 router and had the connect drop connect drop issue and all I did was uncheck the WMM option and rebooted my router and its rock solid. WMM is kind of pointless, 95% of ppl can't even see a difference using it. I don't even think any of the public access points i've run into even have that enabled either.
If it's just your home wifi your having an issue with, turn off WMM in the router settings if you haven't already
Any updates about this? I'm experiencing wifi issues with my S4 where the signal I get on wifi is just horrible. Finally went into work today where we have an open wifi network on the entire campus, and I can't even get 2 bars of wifi from my desk, where my Galaxy Nexus would get 4. When it does connect, it's horribly slow. This has got to be a hardware issue. I may bring it back to Verizon, but I'm wondering if they will even believe me and swap the device.
Well, since I originally posted on this thread - and had commented that I saw this issue on both Verizon and T-Mobile - using both Motorola and Linksys routers --- I've switched to AT&T. I got one of their S4s and have had rock-solid WiFi connectivity with those same two routers ever since...
Not sure what to say...
I experienced my WiFi dropping like that once... how ever.. never again... really weird.. I have better Wifi then I did on my last phone.
musicfreak190 said:
I experienced my WiFi dropping like that once... how ever.. never again... really weird.. I have better Wifi then I did on my last phone.
Click to expand...
Click to collapse
Which carrier are you on?
Just compared to my friend's S4. With the two S4's sitting next to each other on my desk, he gets 4 bars of wifi at -46 dbm in Network Signal Info. I get 1 bar, and -88dbm! I walked directly the nearest ceiling mounted access point and my signal went up to -71dbm while he went to -40. So yea I definitely have some issues.
fleury2966 said:
Hi All-
Pre-TL;DR: Got rooted S4. NOT USING A DLINK ROUTER. All wifi networks disappear and reappear 'randomly'.
So I got my S4 from Verizon on Friday the 24th. I set it up and went on my way. About two days after I got it I noticed 'slow' download while on the wifi. Didn't matter what I was doing; google play, downloading a game's extra data, or even just sitting there doing nothing. As I looked into it I found that my wifi connection was dropping. I'm not talking about disconnect and reconnect, but wifi in general would drop. I verified this while sitting in my living room. I live in an apartment and there are a lot of neighbors with wifi. While looking at the available wifi networks I noticed every few seconds ALL of the available networks would disappear (showing only my saved networks). I used a wifi analyzer and changed my wifi channel to an unused channel, checked for firmware updates (both router and phone), but nothing changed. On Tuesday I started work after the holidays and decided to test the wifi on my companies guest wifi. I was seeing the same stuff happening at work. I don't think it's my router(s) because all wifi goes away, not just the specific wireless network. I have the stock S4 that has been rooted using open1your1eyes0's guide
[GUIDE] Root for Verizon Galaxy S4 ***Updated 5/27 - 2:30 AM***, however I noticed this before I rooted it. Is anyone else having this problem? I'm about to take it to Verizon on Thursday.
Phone: Galaxy S4
Carrier: Verizon
Model: SCH-I545
Android: 4.2.2
Kernel: 3.4.0-562219
Click to expand...
Click to collapse
Are you able to change the title of this thread to include "Samsung Verified Issue" or something to that effect so that it will be more noticeable for others?
EliezerB said:
Which carrier are you on?
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Click to collapse
Verizon
wolfgrrl said:
Are you able to change the title of this thread to include "Samsung Verified Issue" or something to that effect so that it will be more noticeable for others?
Click to expand...
Click to collapse
Not from what I can tell. I can edit the post, but I think a mod has to edit the title.
Update tho to my op:
After a factory reset and a re-root I noticed that this issue had stopped. It happened one more time after that, however, after a reboot it was fine again. I have yet to run into the problem again. This leads me to believe that there is a software issue (would also make sense why only Verizon phones seem to be affected) and not a hardware issue. I heard that google is going to release a 'clean' version of the S4 rom when they launch their carrier-less S4. I may just wait till that phone is released and flash that and see what happens.
I'm flashing mine to stock and doing a factory reset right now. Hoping it fixes the issue for now.
Eric214 said:
you do know that the WiFi isse with DLink routers (DIR-655 and DIR-855) is not restricted to only those routers right? It does exist with other brand routers from whats been written about it.
Point being i have a DIR-655 router and had the connect drop connect drop issue and all I did was uncheck the WMM option and rebooted my router and its rock solid. WMM is kind of pointless, 95% of ppl can't even see a difference using it. I don't even think any of the public access points i've run into even have that enabled either.
If it's just your home WiFi your having an issue with, turn off WMM in the router settings if you haven't already
Click to expand...
Click to collapse
I wanted to add my own experience. I have a Verizon Galaxy S4 -- SCH-I545. I managed to fix the disconnection problem by using a static IP address on the phone side since the work router serves up the same one to my device every time, so I'm not causing collisions (and I don't have control of the router at work). I was getting 'failed to get IP address' messages when the connection dropped. See here:
http://forum.xda-developers.com/showpost.php?p=42172004&postcount=29
However, reading other posts about the antenna issue, I'm starting to think that it might just be that. I'm about 20 feet equidistant from 2 wireless routers at work, and using the *#197328640 hidden menu, then Menu button, then WiFi, my RSSI goes from -68 to -74 and goes up to about -52 to -55 when I'm about 3 feet from the AP I'm associated with. Does that seem low? According to what I've googled it seems like it is low...
---
And to think I was about to give up on contacting Samsung because they refused to acknowledge my Bluetooth issue here:
http://forum.xda-developers.com/showthread.php?t=2304828
With the BT issue I've done extensive troubleshooting and pretty sure it's not a software issue (at least not other apk's interfering) but possibly the bluetooth implementation or drivers itself.
:sigh: Now I'm going to have to test with the other S4 to see I get the same WiFi signal strength, at least at home, anyway.
So update for me, took mine to Verizon and they swapped it out. This one gets a great wifi signal.
trmiv said:
So update for me, took mine to Verizon and they swapped it out. This one gets a great wifi signal.
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Click to collapse
Judging by your earlier numbers mine is fine. I compared it to an S3 and another Verizon S4 and both have about the same RSSI +/ 5 of each other at the same point at home... so the issue I'm facing is probably just related to the router at work I have no control over.