Related
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
intresting. Please keep us posted on the updates. let us know what is fixed!
mine says Waiting-[WB5] Wait for Repair\Test\Aging
<troll>
Wait, you returned this because of no-GPS and slight backlight bleed...Really? You must have known GPS wasn't working
Even the IPAD 2s have backlight bleed...
</troll>
None the less, good luck, curious how the RMA is going to go.
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
So they received the tablet in TX Friday. Sat in Waiting yesterday. Today it showed they wanted to confirm repair OOW. I called and asked them ??? and they said it was "expertly analyzed" and found to be customer induced damage. I stayed calm and responded with "the table has been treated like it was priceless. The screen cracked when I closed the tablet while in the ASUS made dock. There are no indications of droppage on the tablet and I find it unacceptable to charge the customer for the repair of what is most likely a manufacturing defect."
Now I am waiting 24-48 to hear from a supervisor. Now if I had dropped the tablet I would be like, ok I screwed up. But I did not. And I did buy ADC insurance from Square so I can get it fixed for free, but I am not going to have them fix something I believe is a manufacturing defect. Guess we will see what ASUS customer support is really made of in the next 24-48 hours. Hate having the tablet for 2 days then spending 2 weeks without it. It's like a big tease! lol
Jonasmyst said:
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
Click to expand...
Click to collapse
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
my touch screen wasnt working and usb didnt work
kaijura said:
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
Click to expand...
Click to collapse
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
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Click to collapse
Clearly looks like a defective screen. Don't see any indication of impact to me. They should repair it.
It would take a lot of force to induce that
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Click to expand...
Click to collapse
I would guess that a serous amount of flex in the tablet would be required to have that happen. Gorilla Glass however is often misunderstood as break resistant when it actually breaks quite easily. It is hardened glass that is SCRATCH resistant, and not even all that scratch resistant. My daughter scratched the screen on one of my phones with a cheap ring, and she wasn't mishandling it at all, just playing a game. have seen rants about Gorilla Glass breaking on phone placed in their back pants pocket, which is so stupid I can't imagine what they were thinking.
Your glass may indeed have been stressed by the bezel, and assembly, and could easily have been defective, when you consider how many Prime Asus was cranking out in December. If it was stressed in it's frame, and you went out in the cold it could have contributed to its failure. You said you opened it at school. This is important: How did you transport it? In a sleeve/case or just Dock/Tablet in backpack? My thinking is it was stressed, and only took some additional flex or twist to have it snap.
Stand your guns, and just mention ONCE that there are no dents marks or abrasions on the tablet casing. Just calmly (as possible, I know how infuriating CSRs can be) ask for a supervisor, explain that the dock was attached the whole time, and no "accidents" "drops" or anything else occurred. MOST IMPORTANT: Ask : What exactly is the "expert analysis" that was done? Was the glass measure at multiple points with a digital micrometer? What evidence do THEY have to suggest customer induced damage?
Yeah I worked as a CSR for 6 or 7 companies over the years. I can generally remain calm as I remember that they are just following their script and typically have little to no power to do anything other than escalate. I am awaiting a call from a Supervisor which should happen in the next 24-48 hours (which that is not an acceptable practice in mine eyes) so I will see what happens there. I plan on mentioning the lack of ANY drop damage. It's become a matter of principle now. In the end Square Trade will fix it for free but I don't think they should have to.
As for Gorilla Glass. It is hardened glass and can break (albeit not nearly as easy as normal glass) and it's scratch resistance is good but not impermeable. And the solid aluminum frame of the table would have to bend for the screen to bend enough to break. Despite the GPS issue (which I do not care about) and Wi-Fi issue (which I really did not notice any problems aka no worse than any of my other devices) I really like the build and solid feel of the tablet. I'll update once I speak to a supervisor and see what happens.
kerryking1 said:
mine says Waiting-[WB5] Wait for Repair\Test\Aging
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Click to collapse
Mine says this too. This means they need a new part. Well they told me that. They are now looking for a replacement. But 64GB Gray is hard to find for them...
Mine is similar. Sent 1-8 and shows they received 1-14. Asked in email yesterday the status and today got an email that it was being replaced. Serial starts now with C10. I am supposed to receive tomorrow and not sure if I'm going to open or just sell / return it. I was hoping they tested before sending but sounds like according to OP that they don't. Kind of a bummer. Mine went back due to a screen chip on original shipping. wifi was fine and GPS was ok though I never drove with it.
So Tuesday I checked my Status to find (low and behold) that is was on hold for customer induced damage/out of warranty repair.
I called customer support and explained to them that the tablet was not dropped and was secured in padded materials during transport, etc. I was told it would be escalated to ASUS Corporate HQ and someone would call me in 24-48 hours. I briefly told him having to wait up to 2 days for someone to contact me was a poor practice. He made a note in my ticket. I waited 48 hours and guess what? NO CALL.
So I called back this morning. Got a rep and the call started bad. I had to give him every piece of information about me again as if I was starting a new RMA despite him having the RMA ticket open in front of him. I then explained I had waited 24-48 hours and not gotten a call from a Supervisor and that I was starting to get upset at the support I am receiving. I got the standard "I apologize for your frustration" and he checked and the RMA was passed to HQ on the first. I asked why it sat around for a day before being passed and he did not have an answer. So 24-48 hours is now 48-72 hours.
By this time my infinite pools of calm are about out. Then he asks me for my phone number so someone can contact me because they don't have. Refer to earlier when I gave him my information (including number) for the second time since this started.
Yesterday I also received an e-mail from the repair center stating the price for fixing the tablet ($186 for the screen and $65 for labor) and a form I could fill out for payment. Really a form to fax in? Are we back in the 90s. I sent them a long e-mail explaining why I was not paying for repair and that I was waiting for hear from a supervisor from HQ and the reasons as to why I believe the tablet screen was defective. I have copied that e-mail I sent and plan on using it as my standard response to we don't fix broken screens under warranty.
So I guess every piece of glass ASUS uses is flawless. At least that is what the repair center thinks.
UGH! Update again when I hear from someone.
Updated OP
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Well glad to hear you got device back n satisfied with it. That's all that matters in the end. Not all RMA are nightmares but the post a coupple ones back sounds bad. I'd be pissed off.
I sent my prime back on January 5th. It had all the issues with it. After 25+ days waiting I got a brand new prime! I think I had to wait because I had the 64GB Gray and they did not have these in stock. This prime serial starts out with a "C". Everything has been working perfectly! GPS, WIFI, KEYBOARD, LAG... those were all the issues I sent it in for. WOW is all I can say! This thing works like it is stated on their product page!
GPS needs to be in the window to work but, it works and works well! I not sure what the peoples homes are made of when they can sit in their house and get it to work.
Time to go mess with it more!
demandarin said:
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Click to expand...
Click to collapse
Well good things come to those with patience I suppose. Today I had a 7 satellite lock within about 15 seconds.
Screenshot attached to the OP.
bscotth said:
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
Click to expand...
Click to collapse
Your kidding right? You sent your Prime in to have GPS fixed? There is no fix you cannot use it for navigation what the heck do you care if you can lock on to satellites or not it's irrelevant. You haven't had your Prime for a month and your happy with Asus?..... ROFL
Thanks OP. My replacement unit is coming on Monday. Here's my status: http://i41.tinypic.com/211jep2.jpg
And yes, GPS was one of several reasons I RMA'd.
Hi guys,
This happened to me
Bought a Transformer Prime, and got the glass broken. The LCD screen itself is OK, the tablet is working just fine, but the glass is cracked.
Spent 3 days searching, nothing. There are all kinds of parts for TF101, but TF201 -- not.
Went to service guys, they want 400 bucks for the replacement: they say they can replace the LCD screen AND the glass. Obviously this makes no sense since the brand new TF201 costs about $500 for 32 GB version (which I have).
Ideally, finding the glass with digitizer would solve the problem, but so far I can't find it.
Checked the asusparts.eu website, but not sure if these are the right ones (and, still, they are quite expensive since I don't need LCD screen itself, the screen itself is just fine)
If someone has and idea where to get it/search for it, it would be great.
Thanks
you bought it with broken glass? Why you just don't return it?
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
donxuan1983 said:
you bought it with broken glass? Why you just don't return it?
Click to expand...
Click to collapse
No, I've dropped it myself. So it's not a guarantee case.
grneyez said:
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
Click to expand...
Click to collapse
Yep, I've already asked Asus.
Asus said go to the authorized service center in your city. That authotized official service center said $400 for repair
Not sure if its any help to you but i'm just waiting a reply from Asus for the cost of replacement glass hopefully have it at some point today
same here, the glass is cracked on my ATP. and its only like 1 week old. SO FRUSTRATING!!!. but im trying to look for the replacement glass as well cuz the lcd itself is not broken but haven't found anything yet, i called asus to see what they would say but all they said was to RMA it. and they would have someone "check it out" and see if it will cover under my warranty. i didn't break it intentionally, i received the unit with a bend on above the power connector so it was difficult to plug in the connector. i didnt see it as a big issue, until i plug it in and the bend on the connector bent upwards and cracked my screen (gorilla glass my ***!!!). So knowing big companies like asus they arent going to cover my ATP and if they do offer to repair it, it will be some ridiculous price. and i been looking for a replacement glass but nothing . keep this thread going and post if you do find something, im afraid that since the ATP is still backordered everywhere that companies and independent companies arent going to have the replacement parts for awhile. hopefully this isnt the case and we can get something soon.
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
digimuzik said:
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
Click to expand...
Click to collapse
This ^^^
I always shirk silly insurance things, but SquareTrade is awesome. I personally don't use it, I'm confident in how I treat my possessions (accidents can always happen, but...), but it is amazing to see a relatively cheap service that covers most personal faults.
And yeah, I dunno what I'd do if my screen was already broken. We won't start seeing parts or units for parts for some time...
Same problem here.
They designed TF201 such way, that the glass is 1 mm ahead of frame (not like on ipad) so during the hit, glass takes all the damage on itself.
Asus must do something about that because everyone will drop their unit someday.
Cracked screen
This just happened to me too. Pulled my Prime out and opened it up to discover a hair line fracture all the way across the screen. Tablet has never been dropped and always stored in a padded case folded up against the keyboard/dock like a laptop. Contacting Asus to see what my options are. The crack is so fine I didn't even notice till I went to fold it back up. I was gonna post a video, but don't have 8 posts yet. But if you search youtube for "asus transformer prime cracked screen" it'll come up.
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
leppie said:
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
Click to expand...
Click to collapse
I think it is definitely an issue.
It's happening because there's not enough padding on the front end of the keyboard IMO, it only has that one little rubber thing.
My Prime is in a minisuit, which actually jumps to the other extreme: it won't quite close all the way. But I think this is the only reason I have not opened it and found a cracked screen, even though I toss it around and generally try not to baby it.
They need more support opposite the docking mechanism, it's causing the top-end of the Prime to squish down especially at the corners while the bottom-end has no more room to get closer to the keyboard. These broken screens are the result.
You could use a case like me or even just put some little rubber tabs on the corners of the keyboard to prevent this happening, but it's ridiculous considering it's constantly pictured as such a netbook replacement and using it like such could damage it.
Sent from my HTC Vision using xda premium
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
redandblack1287 said:
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
Click to expand...
Click to collapse
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Just wondering
Did anyone with broken glass have a screen protector applied?
dorianteal said:
Did anyone with broken glass have a screen protector applied?
Click to expand...
Click to collapse
No screen protector applied on mine, Just plain jane ATP.
buxtahuda said:
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Click to expand...
Click to collapse
I think that's the problem most people are having--they are getting repair quotes of like $400 instead of $70. If you find a chain with that kind of price, please post it!
Another broken screen
Just took my TF201 out of it's padded laptop bag this morning to find a crack across the corner of the screen. No dropping, no rough handling - it just appeared seemingly overnight. After weeks of frustration with random reboots and app crashes (which were only solved yesterday with the 9.4.2.15 update) I think I've had my fill of this unit.
Update - And, yes, the unit was docked when this occurred.
Final update: Contacted Asus about repairing the screen and was put in touch with a service provider in Sydney. Total cost (incl. parts, labour, and shipping): $400. When I responded that I might as well buy a new tablet the receptionist replied "That's right."
Wow I just bought a dock which I greatly debated on getting. I may have to return it after all. I don't wanna end up with a cracked screen.
Sent from my PG86100 using Tapatalk
I have noticed for a while now, the metal between the charging port and the screen on my prime occasionally bends in slightly for reasons unknown (perhaps a port connection with the dock? The way I hold the tracker itself? I dunno). I have thought nothing of it, and usually just push my thumb there to bend it back to its original location upon noticing it. This was undesirable, but acceptable up until a couple of weeks ago when I realized that the repeated stress on that little strip of metal finally took its toll, and it appeared to be snapped in the center. Again, I pushed it back to the original orientation, but the damage is now done. This makes me unhappy and must be a design flaw. I take the prime almost everywhere I go and use the heck out of it, but I absolutely baby this device. There's no reason why this should have happened.
I can still charge my prime with no issues. I usually keep my prime either in a cheap faux leather case, or in the case and connected to the dock. I've had my prime since May, and have been completely satisfied with this one exception.
Has anyone else had this same problem? We're you able to have Asus fix the issue, or replace the backing, etc? Is this the beginning of the end for my prime? Like I wrote, I am not having any related issues from this at this time. I do not wish to mail it in, but don't want this to get any worse and have problems with my screen because of the lack of any kind of rear support in that little location. Any shared experiences would be appreciated.
Sent from my Transformer Prime TF201 using xda app-developers app
Same problem here, all the color has gone and has a wavy shape to it. Not snapped yet though.
Sent from my Transformer Prime TF201 using xda app-developers app
Likewise, mine has been like this for a while. Can't fathom what might be the reason as the regular charging cord wouldn't cause damage like this.
The dock on the other hand, is a very likely culprit.
Scribbled with the Note II
1. Docking has bent the aluminium frame above the tablet's port
Looks awful. Hopefully the circuit board's connection doesn't crack. It's only a matter of time I guess.
I noticed mine was bent a few weeks ago when I tried to charge it. I pushed it back with a small screwdriver and it looks OK. Now I am constantly looking at it Anyway, I don't hav the dock so this is not related to it (but the dock may cause it too). I put the little shipping thingy on for protection but it doesn't stay in very well. BTW- Had my Prime since Dec 27 of last year so it's taken almost a year for mine to bend. A friend has a TF700 ans his bent as well. Design flaw indeed.
Bent on mine as well.
Sent from my SPH-L710
Mine was bent upon first removal from the box. I never sent it back because they were very hard get last January. Since then I sent it in for RMA repair for the rear camera issue and Asus replaced the entire unit so problem solved!
same here. Started bending out about 6 months after purchase, then after a few more months of me pushing it back in it finally stapped in the middle. I tried to push it back in but it wouldn't go all the way back in so, and it killed me to do this because i absolutely baby my prime, i had to break the two pieces that were now hannging out becuase they were sharp as heck. I don't ever use my dock so that didn't have anything to do with it and it stays in a very sturdy case so this is obviously a deign flaw. I considered sending it back to get fixed, but after all the negative reviews i've been reading from dissatisfied rma customers i am just settling for telling everyone of my friends who ask me that I will never buy another asus product again and if they're smart they'll do the same. Not only did ASUS put out a flawed device, they refuse to fix anyones problems. I don't care about the wifi or gps problems, some devices will always be better in that respect, but when it comes to hardware defects, such as this problem with the casing breaking off, and about 8 months after i bought the prime the small thin plastic piece that separates the two rows of pins in the prime charging port snapped in half and fell out, so now when i plug it into charge i have to be incredibly careful to not bend the pins inside the prime, and forget about me using my $150 keboard dock that completely stopped working after about 10 months. The quality of these products is just unacceptable and matched only by the insulting refusal by ASUS to do anything to assist us who, like myself, invested $650 for their crap products. whew, okay i'm done.
ASUS must realize it's a design problem. My kids broke my charge port, so I sent it in for repair. I was told they would send me an estimate on the repair cost (since it was customer damage). After not hearing from them for a couple weeks, I called up wanting to know what the hell was going on, and found out that they repaired it free of charge and was sending it back. Nice!
-Tracy
mine did the same about a week ago. I plan on taking some sandpaper and gently sanding down the sharp edges.
This isn't really a big deal for me, I am just slightly worried for the glass, but looking inside reassures me it will be fine with the metal plate behind it.
I actually like that my charger goes in a little easier now, although I'll probably have to shell out 30 bucks to buy a replacement soon, the plastic broke off it a while ago.
I'm not even mad, have squaretrade warranty for another year or so - just waiting for an 'accident' to happen, hopefully around the time a new transformer comes. Not interested in infinity after hearing prime can get better FPS and battery life. Hopefully a tablet with a 1280x800 display and next gen hardware will be on the way soon.
So I just got my prime back from second RMA. It was sent again because the WiFi was still just as crap the first time it came back (I 'undid' the mod I had done to it). The serial was unknown also. AND, they put a little dent in the corner. I told them to fix all of this.
I got it back about a week later and the whole outside of the tablet is 'new'. No scratches etc... the plastic is still on the back. The camera lens cover even looks new. Before I sent it, it had the dent they made, and scratches that accumulated overtime - also scratches around the bottom. The WiFi works far better and serial number is the same as when I first bought it.
The 'ASUS service repair sheet' says the screen was replaced, and the 'LCD COVER' was replaced. (I'll attach a pic). Says nothing about replacing the outershell...
I'll attach both repair sheets. And looks like they replaced the screen twice.
The tablet is still the same one that was sent in, sort of. The main board, LCD and camera modules were replaced, along with the rear cover. It's basically a new unit since almost all the main components were switched out. But technically, it's still the original one that you sent in - same serial number, MAC address, and everything.
Thanks, was just wondering because I'm still unable to unlock. Probably some issue with ASUS's severs and not my tablet now that it's been through 2 RMA's.
I recently sent my TF201 out for WiFi "boost" and second green camera fix. Went out in the stock box and padding and came back in the same. Somewhere in there fix factory they managed to dent 2 corners and whoever pieced back my tablet did a crappy job. I can literally squeeze 1mm close the right side to the top; some more than less.
Besides not improving if not making the WiFi worse, the techs did something to my TF to ding up the 2 corners. Anyone else experienced such.... well, poor treatment of their TF?
Sent from my Transformer Prime TF201 using Tapatalk HD
I had a very similar experience with my first RMA. Wifi wasn't improved at all, Camera was blurry. Came back with a dent in the top corner and scratches and all this adhesive on the back... There was also a gap between screen and frame, and clicky noises everywhere. Sent it back again to 'fix' these dents and scratches and also fix serial number issue+Fix Wifi.
Came back second time with brand new casing, Wifi was improved a bit, Camera was fixed and serial was re-written. So now my prime is in flawless condition. However, I still can't unlock the device so it's going back AGAIN! Lets hope they don't scratch it because it's as good as new right now.
Tell them that it came back in bad condition and for them to 'fix' it or replace it.
On my second rma to the czech republic they returned my prime with the screen not seated correctly because of something out of place behind the screen (if I pushed the screen down near the speaker the lcd flexed and distorted like there was something under the lcd). The original box that I sent in perfect condition came back with a dent in every corner. The outer packaging was fine so it was not dhl the did the damage it was asus service that kicked it around the depot for 3 weeks.
A bigwig at asus uk customer support agreed to replace the box when I sent it for the third rma to correct the screen but when it can back about 3 weeks later it was in the same beat up box. I let i drop because I was sick or the problem and was glad to get my tablet back after nearly 3 months of rma's.
This is standard ASUS service. Learn from it and concider another manufactuer when buying you next device, I know I will.
Edit
I should also point out (to be fair to ASUS) that it is ASUS's policy to replace a device with a reconditioned unit after the third RMA for the same problem. When mine was returned for the third time it was a reconditioned unit in perfect condition (other than the bootloader unlock error). The one I sent had a few tiny scratches and a small scuff on the top corner so I was pleased to recieve a replacement even if the whole experience was like pulling teeth.