Has any one noticed poor Bluetooth quality on the AT&T version? i picked my one X + up on Friday, when i connect to a speaker i hear cracking in the speakers, i did not have this issue with my vivid on Thursday.
I was just coming here to start a thread for the exact same reason. Bluetooth quality sucks! BIG-TIME! My new BT headset is unusable.
Sent from my HTC One X+ using Tapatalk 2
Yes I hear some crackling with the HOX+ in my car if connected via BT. I got today a replacement HOX+ because of a gap between the glass and the polycarbonate shell in my first device. I will test tomorrow the replacement in my car.
same problem here audio from musics great until i make a phone call...
I haven't found that much of a difference between my Samsung Galaxy SkyRocket & HOX+. However the new Alpine systems in the 2013 Jeeps isn't all that stealer. So I guess it depends what you are pumping it through.
Damn same here! I was thinking maybe I just got a bad Bluetooth device as this phone has Bluetooth 4.0 on it? I do believe though the problem is Beats audio enabled. Try disabling it and test.
My music sounds great through sync, but phone calls are horrible. Can barely hear the person on the other end and if crackles just as it dies on my Plantronics headset. I'll return the phone if it doesn't get fixed soon.
Tested without Beats enabled and it made no difference.
Sent from my HTC One X+ using Tapatalk 2
This is when At&T will release a fix for the Bluetooth and lock up the bootloader at the same time, that's what happen with the one x.SUCK!!! get you unlock keys now before the bootloader gets locked down
Willibda1 said:
This is when At&T will release a fix for the Bluetooth and lock up the bootloader at the same time, that's what happen with the one x.SUCK!!! get you unlock keys now before the bootloader gets locked down
Click to expand...
Click to collapse
Unlock key as in from the HTCdev website or unlock as in carrier unlocking? Sorry new to this stuff, rather be safe than sorry if what you say becomes true, thanks
I got a hold of HTC for support, and this is what they sent me to solve the Bluetooth problem. Didn't work for me, but thought I'd pass it along. Sending mine back to att tomorrow.
Thank you for contacting HTC Customer Support Center regarding your Bluetooth connection.
We apologize for any inconvenience this could have caused; this is not the experience we want you to have as part of the HTC family. Please follow the next steps to fix this issue:
1. If possible, check for compatibility with the accessory manufacturer and what profiles the device uses.
2. Unpair the accessory from the phone.
- Go to: Menu > Settings > Bluetooth. Tap the icon next to the device name you are connected to and select Unpair.
3. Soft reset the phone by powering it off and turning it back on.
4. Turn Bluetooth on, on the phone.
5. Tap on : Menu > Settings > Bluetooth
6. Place the Bluetooth device you want to connect to in discoverable/pairing mode. (Please see the manufacturer's user guide or quick start guide on how to do this.)
You can also try to do the following:
1. Please go to Menu> Settings > Apps > All.
2. Select Bluetooth Share and tap Clear Data.
Tried today my replacement HOX+ with BT in my Mazda 3 2010. Music streaming was very good with very little interference (crackling). Much better than my GNex and GSII before. I haven't tested taking a call yet. I would say it is better than my first HOX+ but I think the first phone was a dud in general.
mgymnop said:
Tried today my replacement HOX+ with BT in my Mazda 3 2010. Music streaming was very good with very little interference (crackling). Much better than my GNex and GSII before. I haven't tested taking a call yet. I would say it is better than my first HOX+ but I think the first phone was a dud in general.
Click to expand...
Click to collapse
Please let us know if the phone calls are any good.
Sent from my HTC One X+ using Tapatalk 2
HTCdev website bootloader unlock
deeznuts said:
Unlock key as in from the HTCdev website or unlock as in carrier unlocking? Sorry new to this stuff, rather be safe than sorry if what you say becomes true, thanks
Click to expand...
Click to collapse
HTCdev website bootloader unlock please say thank you
Waiting for a fix, or exchanging it out....
Sent from my HTC One X+ using xda app-developers app
Went to the att store and swapped it out. Let's hope this new one is better than the other one.
Sent from my HTC One X+ using xda app-developers app
arex said:
Went to the att store and swapped it out. Let's hope this new one is better than the other one.
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
I don't think it's going to matter, but hopefully it does. Looking forward to hearing.
Sent from my HTC One X+ using Tapatalk 2
I was wondering about this too. My call sounded like crap! And the person on the other end said I sounded just fine. So there's clearly something going on here...
Swapped mine out twice yesterday and had the same issue with the new units.
I have the same issue with the BT on my One X+. Before and after I rooted.
I have a 2012 Jeep with unconnect. Audio on my end sounds all muffled. The other end is fine apparently.
4 Phones - Same problem
Just a follow-up to this problem. I have exchanged my HOX+ 4 times at AT&T, and the quality of bluetooth on phone calls is terrible on all 4. Here is the response from HTC, needless to say they believe the bluetooth devices (all of them) are the problem and NOT their phone; even though my SG3, Nokia 920 and iphone5 all sound great on the same bluetooth devices.
At this point since the HTC One X+ is such a recent device, it’s likely to present errors when trying to use Bluetooth; this is due to the fact that the compatibility is from the Bluetooth device to the phone.
For the reason stated above is why HTC will not be able to look further into this issue, the software of the phone has been developed for the phone to pair and work with Bluetooth, but the compatibility is up to the Bluetooth manufacturer.
My suggestion is for you to contact the Bluetooth manufacturer to verify if they can provide you with direct assistance.
Thank you so much for your interest in HTC.
I like to invite you to participate in our customer satisfaction survey about your experience with HTC Technical support, you will need to close your ticket with us and you should receive a pop-up asking if you would like to take the survey.
I do thank you once more for taking the time to contact us and have a great day!
Related
I use a wired headset which functions like a Bluetooth headset in that you can initiate a call by pressing a button. The problem I have is when the screen goes to sleep I cannot initiate a call. I have to wake the screen up before the phone responds to pudding the headset button. Obviously this is not good. Hands free is hands free. Does anyone have the same problem? What happens with Bluetooth users?
interested in what the response is here...
longtime iphone user who just switched to the ATT Skyrocket (basically the galaxy s2 with LTE) and really not happy with android. samsung did NOT include headset (bluetooth or wired) initiated voice dialing with this phone and it is a vital feature to me. i just figured ALL phones nowadays had this feature and for a 250 dollar phone to not have it was ridiculous to me.
so now i'm thinking about using my one switch (still within the 30 days) to use windows phone instead and was wondering how the bluetooth performance is on the titan.
Check out the thread about 'The other party can't hear me clearly. No high-frequency'. There was one person that posted a solution and it was using Bluetooth... http://forum.xda-developers.com/showthread.php?p=20299518#post20299518
You might PM him and see what kind of response you get.
My phone is a week old and except for the hurdle of no outlook sync and this thread, I am totally happy at this point. Battery life could be better but I am playing with it soooo much it would be the smae with my old phone.
Consider this one resolved... found where the setting is and it works fine.
Care to share?
frontieruk said:
Care to share?
Click to expand...
Click to collapse
it's under settings, speech, use speech when the phone is locked
frontieruk said:
Care to share?
Click to expand...
Click to collapse
works perfect.
I should have shared my findings earlier but I was a little miffed about the number of views and the lack of responses.
I've posted here enough times to prove myself and have always replied when I can help. I am new to WP7 but have been a long time WM user. I just thought it was odd that mo one posted up an answer.
Plus I was having a bad day which is very unusual for me.
1.) Has anyone with the "Bluetooth Problem" rooted their phone and found that it fixed the BT issue.
2.) Did the first OTA cause the BT problem on the Amaze.
I bought my HTC Amaze in January 2012. I didn't have my access to my Plantronic headsets at the time. Before I was able to test the Bluetooth on my Amaze, the first OTA came out. I did the update and all was good. Then my headsets came in and I tried them all (3 total -Voyager Pro HD and Explorer.) The range with the Voyager and Explorer was about 1-2 Ft. I basically had to hold the handset next to the Bluetooth headset. The Explorer had a better reception, but both headsets were distorted with the sound of static and would drop connection with a mere turn of the head. After ICS I now get about 8-10 Ft. with lots of static at anything over 3 feet.
My HD2 running CyanogenMod 7 still gets 30 ft. line of sight. And 15-20 through doors and walls.... I guess I'm spoiled.
Thanks for any answers guys.
Nope. Mine works. I have a jawbone prime. No issues with connection.
Sent From My HTC Amaze 4G Via Someone's Room
Maybe there's an issue with your BT antenna? It could be something as similar to the wifi fix (where you add a small piece of aluminum foil to the back of your case where the antenna is).
I have spent alot of time on the T-mo forum in the last few months. For the most part there seems to be a BT issue with at least "some" of the phones. When I updated to ICS the BT did without question get better. Not great.. but marked improvement. The fact that ICS made it better, along with a few posters stating that their phones BT worked fine prior to the first OTA but went bad after the update, led me to believe that the problem may be software related ...ergo the first OTA. The other people that are having this problem also saw a difference when they too updated to ICS.
One update "allegedly" messed up BT on the phone (some anyway) and another made the BT problem better. Strange....
hasoon2000 and kered424 are you guys running stock ROMs? I haven't rooted a custom ROM up to this point because I wasn't sure if it would actually fix the problem. That is why I was seeking a confimation or denial that rooting the phone would fix the problem. My dilemma is returning the phone. I have not unlocked the phone...but I did do the "Leaked ICS." But that is off topic...
I've been running stock for the longest time, but recently switched to NRG's stock-look rom. I've never had an issue with bluetooth (gb, ics, or nrg). When I was running stock, I was rooted, but I doubt rooting will fix your problem.
kered424 said:
I've been running stock for the longest time, but recently switched to NRG's stock-look rom. I've never had an issue with bluetooth (gb, ics, or nrg). When I was running stock, I was rooted, but I doubt rooting will fix your problem.
Click to expand...
Click to collapse
Thanks for you reply kered424.
I guess what I am really looking for is someone that actually recognized they had the problem and notice a change when rooting a custom ROM onto the phone. I may not find that person here...most people here root without need. I'm all about rooting...I have an HD2 that I still root (my digitizer just went out.) I just do not want to go through the hassle of rooting only to find out that it was the hardware and not the software. I would not even post about this and root the phone...if it were not for the marked impovement when I updated to "Leaked ICS."
It leaves me going: "Hardware?..software?...hardware?...software?"
From your description, it sounds like hardware. Have you tried the aluminum foil trick? That's the only thing I can think of.
Solution to Amaze 4G Bluetooth Issues. Possibly.
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
You are right...I could not find anything showing a diagram or pic of where the antenna is/are located. Hopefully somone will provide you with something. Have tried emailing HTC and outright asking for a diagram?
BlackeyedBandit said:
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
Click to expand...
Click to collapse
Still Still No Adequate Solution to Amaze 4G Bluetooth Issues.
badgerdave said:
You are right...I could not find anything showing a diagram or pic of where the antenna is/are located. Hopefully somone will provide you with something. Have tried emailing HTC and outright asking for a diagram?
Click to expand...
Click to collapse
Me too. I asked them for a service manual as I am a PC technician to let me figure it out but just like Toshiba laptops. Not a chance.
Update: Unfortunately my Bluetooth antenna mod/fix seems to only have solved the connectivity issue indoors as my headset still cuts out every few seconds outside and drops calls like crazy. I feel as though we've all been suckered by HTC as they will neither let us exchange for a smartphone that works properly or provide a solution to those of us who purchased this factory defective off the shelf phone.
I will still continue my efforts to find a way to enhance the antenna but I will probably never buy anything from HTC again seeing as how they've chosen to not deal with and dodge this widespread problem. T-mobile is no longer selling the Amaze that was the Sales person's response when I told them they were selling a defective product today at one of their stores, However, on the T-mobile website they are giving them away for free with new contracts. Those poor unfortunates that take them up on that offer who know no better.
I am going to demand a refund from either T-mobile or HTC but I doubt I will get one.
The salesman at T-mobile said "Nothing beats a wired headset." jerk!
Again I am sorry for jumping the gun but I was certain I had made a significant breakthrough in solving the Bluetooth problem on the Amaze.
BlackeyedBandit: I once read that the very first OTA is what messed up the Bluetooth on the Amaze. Unfortunately I am unable to comfirm this, or deny it. When I purchased my Amaze in Janaury 2012 my BT devices were being shipped to me. Before these devices got to me, my Amaze prompted me to do an update. I did it. When my BT devices arrived none of them had a range of more than 1-3 Ft. without static and/or terminated BT connection. When the ICS update came out the range increased to about 8-10 Ft.
I want to revert back the ROM that was first released to see if in fact it is better. But....I don't want to go through all those changes to find out it doesn't work any better. My phone is still completely stock...because I want to be able to return it soon. I love the phone and only want the BT to work in a manner that I have become accustomed to with HTC products. And to get the video stereo sound quality fixed too.
This is my second HTC device. The first was the HD2. It was a nightmare with WinMo 6.5 on it. I returned that thing 5 times and never got one that worked right. I eventually...with the help of xda members and others, learned the art of rooting. Once I got that down and rooted Andriod onto it, I was in love. I thought that even with all it's faults, HTC made an awesome device. I just needed to figure out how to "tune it up."
So I believed that the Amaze would be super awesome and looked forward to getting it. I feel let down because BT is a must for me. I'm not sure I will buy another HTC product either. This is the second time I have been burned.
BlackeyedBandit said:
Me too. I asked them for a service manual as I am a PC technician to let me figure it out but just like Toshiba laptops. Not a chance.
Update: Unfortunately my Bluetooth antenna mod/fix seems to only have solved the connectivity issue indoors as my headset still cuts out every few seconds outside and drops calls like crazy. I feel as though we've all been suckered by HTC as they will neither let us exchange for a smartphone that works properly or provide a solution to those of us who purchased this factory defective off the shelf phone.
I will still continue my efforts to find a way to enhance the antenna but I will probably never buy anything from HTC again seeing as how they've chosen to not deal with and dodge this widespread problem. T-mobile is no longer selling the Amaze that was the Sales person's response when I told them they were selling a defective product today at one of their stores, However, on the T-mobile website they are giving them away for free with new contracts. Those poor unfortunates that take them up on that offer who know no better.
I am going to demand a refund from either T-mobile or HTC but I doubt I will get one.
The salesman at T-mobile said "Nothing beats a wired headset." jerk!
Again I am sorry for jumping the gun but I was certain I had made a significant breakthrough in solving the Bluetooth problem on the Amaze.
Click to expand...
Click to collapse
This Piece of S was offered as a replacement to FIVE HTC Sensations, followed by a Samsung Galaxy S Blaze?, followed by THREE HTC Amazes...all in 11 months. WiFi doesn't work right. Bluetooth is practically useless on the Amaze, and worse when combined with WiFi. I've used it with three different high-end Bluetooth devices (Plantronics (best-I forget the name), Samsung's best, and the Motorola Sliver Elite. All work find with friends' phones when I've tried to troubleshoot. I've used several WiFi routers, access points, repeaters,etc...still the signals fluctuate, the sound warbles, and the calls get disconnected.
I have LITERALLY spent 49:25 hours on the phone with T-Mobile, and 16:30 hours on the phone with HTC. There has been no resolution. T-Mobile...offered...me...the option (get this...) to pay MORE money and get a different phone. I've spent countless hours on websites (I'm a software developer and systems integrator, so I know my way around) and was unable to get anything working. I've had to hold the phone...in my hand...about 1-2ft from my Bluetooth devices to get them to work at all.
The device is FULL of known issues. Bluetooth & WiFi being the only ones about which I care.
I've also gone back to the T-Mobile store twice (which dialing 611 or the 800-number tells you not to do...but after the HTC Sensation, and then the HTC Amaze issues, I had to choice but to go to the face-to-face supervisors and beg for help.) The first supervisor left T-Mobile and the second one "Jodi" was INCREDIBLY rude to me.
T-Mobile's 611/800-number "customer service" has three times not documented anything - and I was on the phone for 1:30 hours/each.
notperse said:
This Piece of S was offered as a replacement to FIVE HTC Sensations, followed by a Samsung Galaxy S Blaze?, followed by THREE HTC Amazes...all in 11 months. WiFi doesn't work right. Bluetooth is practically useless on the Amaze, and worse when combined with WiFi. I've used it with three different high-end Bluetooth devices (Plantronics (best-I forget the name), Samsung's best, and the Motorola Sliver Elite. All work find with friends' phones when I've tried to troubleshoot. I've used several WiFi routers, access points, repeaters,etc...still the signals fluctuate, the sound warbles, and the calls get disconnected.
I have LITERALLY spent 49:25 hours on the phone with T-Mobile, and 16:30 hours on the phone with HTC. There has been no resolution. T-Mobile...offered...me...the option (get this...) to pay MORE money and get a different phone. I've spent countless hours on websites (I'm a software developer and systems integrator, so I know my way around) and was unable to get anything working. I've had to hold the phone...in my hand...about 1-2ft from my Bluetooth devices to get them to work at all.
The device is FULL of known issues. Bluetooth & WiFi being the only ones about which I care.
I've also gone back to the T-Mobile store twice (which dialing 611 or the 800-number tells you not to do...but after the HTC Sensation, and then the HTC Amaze issues, I had to choice but to go to the face-to-face supervisors and beg for help.) The first supervisor left T-Mobile and the second one "Jodi" was INCREDIBLY rude to me.
T-Mobile's 611/800-number "customer service" has three times not documented anything - and I was on the phone for 1:30 hours/each.
Click to expand...
Click to collapse
Bro I think you have been extremely unlucky with the amaze. Although it does have some issues (capacitative light bleed, camera flash bleed, lower battery life than one would like, and slow development) most of these have been overcome to a great extent. If you are using a case you will have WiFi issues and possibly Bluetooth (I had WiFi issues with cover on, no BT issues) but that's fixible with a silver cigarette foil (or gold as well Iguess) placed in the battery back cover right beside the camera hole in the cover.
BlackeyedBandit said:
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
Click to expand...
Click to collapse
I too have the bluetooth connectivity issues. The only reference I could find to an "aluminum foil fix" was actually wifi antenna related. However, the thumbnail image is in this post by darll, 15th November 2011: (Wifi signal affected by phone case) in the Amaze 4g General forum.
BT MAC addresss
hasoon2000 said:
Nope. Mine works. I have a jawbone prime. No issues with connection.
Sent From My HTC Amaze 4G Via Someone's Room
Click to expand...
Click to collapse
Where does the bluetooth get it's MAC address from? (the one under settings/ about/hardware info/ bluetooth address)
chevycowboyusa said:
Where does the bluetooth get it's MAC address from? (the one under settings/ about/hardware info/ bluetooth address)
Click to expand...
Click to collapse
I think it is on the chip, but I'm not certain. It could also be programmed into the part of the phone firmware that is not touched when flashing.
I also want to report that I've had no issues with BT connectivity, and I have connected with about 8 headsets / handsfree over the past year.
My Amaze can get into a problem state with the BT, where the phone does not acknowledge a change in BT from off to on or vice versa. When this happens the phone starts to overheat, and I have to power completely down, and then power on again - at which point it will show the actual BT status. I've been on NRG almost from the start, so I don't know if this is a hardware issue or a ROM issue. I haven't had it happen in a while - I'm now more careful about turning on the BT (the problem seemed to happen when I was accidentally hitting the switch twice). Since I know how to avoid it, I haven't pursued any fixes.
Have you tried replacing the back cover? That seems like the most probable fix.
bluetooth
bluetooth problems?!
Hi, I have a rooted and s-off amaze with nightmare rom. everything is working but bluetooth. I can turn it on and switch to visibility but the problem is it can not find any devices and also it can not be found by others. I flashed some kernels but it did not work. please if u know a kernel that fixes bluetooth i can try it. thanks
BT
artur-x said:
bluetooth problems?!
Hi, I have a rooted and s-off amaze with nightmare rom. everything is working but bluetooth. I can turn it on and switch to visibility but the problem is it can not find any devices and also it can not be found by others. I flashed some kernels but it did not work. please if u know a kernel that fixes bluetooth i can try it. thanks
Click to expand...
Click to collapse
This have anything to do with it?:
http://forum.xda-developers.com/showpost.php?p=54112028&postcount=6
Alright, so I recently decided to upgrade my AT&T HTC ONE X+'s firmware to the latest 1.19.502.1 update. Ever since I got this phone, I've never really been 100% happy with it, so as soon as I saw an official update being rolled out I jumped at the chance! I re-flashed the original recovery, re-locked the bootloader and ran the HTC RUU pc executable, effectively putting my phone in a 100% stock state and fully updated.
So far I can say that the phone experiences less general app crashes than before. The Bluetooth Call audio quality issue is 100% fixed. It would also seem like the Google contacts syncing issue is gone too. AT&T Address Book app now works (I don't like it, I don't actively use it, but at least now it's a functioning app). And Power management & Battery life seemed to have improved ever so slightly.
On the other hand, the phone does seem a bit slower (apps take longer to load, some phone functions take a little bit longer to react, stuff like that). The distorted streaming via Bluetooth (A2DP) bug (not the same issue as the call audio) is still un-addressed. I've always experienced random Bluetooth connection interruptions, and with the update this hasn't changed. Another thing I was hopeful they would fix with the update and they didn't is the Automatic Time Zone option in the Date & Time settings menu (It will often not recognize my time zone - GMT -4:00 - forcing me to set it manually... no big deal, but still a bug none the less). There were no GUI/UI changes or improvements whatsoever. Also, I like to use Nova Launcher Prime, and for whatever reason I've found myself pressing the "back" button to exit some apps and it would return me to the Sense home instead of the Nova Launcher home (which is set as my default launcher). That last one is no big deal, but thought I should mention it just in case.
What about you guys? What has been your experience with it? Did you update OTA or through the RUU? Share your experiences here!
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
The update broke a bunch of apps for me. Chrome, Google Search, and Google Drive no longer work, they crash on startup.
Other people have similar complaints, here: forums.att.com/t5/Android-Discussion-and-Support/HTC-One-X-update/td-p/3469653
This is a stock phone. So far the phone is pretty unusable without those apps.
Really annoying. AT&T hasn't said anything about it yet. Maybe I should contact HTC directly?
badtlc said:
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
Click to expand...
Click to collapse
I hear ya!
djgh said:
The update broke a bunch of apps for me. Chrome, Google Search, and Google Drive no longer work, they crash on startup.
Other people have similar complaints, here: forums.att.com/t5/Android-Discussion-and-Support/HTC-One-X-update/td-p/3469653
This is a stock phone. So far the phone is pretty unusable without those apps.
Really annoying. AT&T hasn't said anything about it yet. Maybe I should contact HTC directly?
Click to expand...
Click to collapse
You can try to contact HTC directly, but from what I've read around in the forums, they aren't much help. Allow me to suggest you try running the RUU on your phone (you can download it from http://www.htc.com/us/support/news.aspx?p_id=529&p_name=htc-one-x-plus-att ). It'll fully wipe it, so make a backup of all your important stuff (contacts if they aren't cloud synced, pictures, Angry Birds scores, etc) and then run the RUU. After the initial setup, re-download/install all your main apps and see how that goes. If you do get to do this, please post here if there was a difference in your phone's behavior. (Hope that helps)
I really honestly haven't had any issues with my phone since the OTA update... I still lag on playing a simple 2D game Drag Racing" but runs butter smooth when playing 3D games.. WTH?.. Really annoying to me... but then again, it lags even when I'm using my Nexus 7, yet runs lag-free and smooth on my Pantech Burst? Explain that one.. lol..
But all in all I've noticed a lot of small enhancements with the update. Now if they can just fix the game play of Drag Racing app.. lol..
I haven't noticed anything significant either way. If I didn't do the update myself, I don't think I would know there had been one. I do have to say that I never experienced problems playing music over BT, and I use it in my car, at home, and with BT earbuds. Maybe it's because I'm using PowerAmp.
pazzo02 said:
I haven't noticed anything significant either way. If I didn't do the update myself, I don't think I would know there had been one. I do have to say that I never experienced problems playing music over BT, and I use it in my car, at home, and with BT earbuds. Maybe it's because I'm using PowerAmp.
Click to expand...
Click to collapse
The problem is still there with poweramp. It is a bitpool setting for connection between the phone and BT speaker devices. Some people just don't hear it even though it is there. I have a few friends who are now on JB thanks to recent updates and they have the same issues but they don't seem to hear it. I can hear it plainly though. One of them I could get to hear it but he doesn't care and thinks it sounds good enough for him.
sledgeharvy said:
I really honestly haven't had any issues with my phone since the OTA update... I still lag on playing a simple 2D game Drag Racing" but runs butter smooth when playing 3D games.. WTH?.. Really annoying to me... but then again, it lags even when I'm using my Nexus 7, yet runs lag-free and smooth on my Pantech Burst? Explain that one.. lol..
But all in all I've noticed a lot of small enhancements with the update. Now if they can just fix the game play of Drag Racing app.. lol..
Click to expand...
Click to collapse
Well, I haven't tried that particular game, but try this and let me know if it works for you. Go to Settings\Developer Options\Advanced\Force GPU Rendering, and turn it on.
Disappointing feedback. I work from home and have a Plantronics Savi 700 series headset. My HOX+ is connected to the Savi via Bluetooth, and if I make/receive a call on my HOX+ the call skips/distorts for the first 5 seconds or so before stabilising. Is that a known issue?
EDIT: to clarify, I am not using the headset when making/receiving the call in my example.. it's merely just connected via Bluetooth at the time I use my cell phone.
callsignapollo said:
Disappointing feedback. I work from home and have a Plantronics Savi 700 series headset. My HOX+ is connected to the Savi via Bluetooth, and if I make/receive a call on my HOX+ the call skips/distorts for the first 5 seconds or so before stabilising. Is that a known issue?
EDIT: to clarify, I am not using the headset when making/receiving the call in my example.. it's merely just connected via Bluetooth at the time I use my cell phone.
Click to expand...
Click to collapse
That hasn't been my experience receiving calls (although making them, the first ring does sound louder and coarser than the rest) but there have been some posts here on the forum from people describing a similar issue (since way before the update). Apparently it's either an inconsistent issue, a bug that only affected a few handsets, or an accessory hardware specific issue (eg. compatibility issue with specific bluetooth devices).
badtlc said:
the only thing i needed from the update was fixing BT A2DP audio. Like you said, it is still broken. Highly disappointed. Hopefully a ROM will fix it soon.
Click to expand...
Click to collapse
When u say BT audio A2DP that to ke means audio controls over BT. Well this has always worked from the start for me on stock and now custom roms. Now if I use a "wired" headset then no, audio controls do not work. All I can do is deal with phone calls and play/pause music. Cannot turn volume up or down or change tracks while using a wired headset. This from my understanding is a "hardware" issue. Now as far as actual BT is concerned, every aspect has worked perfect for me since Steve007 has fixed it for us. Also it has been claimed the new ATT update fixes this BT audio quality issue to an even higher degree than what Steve did so ultimate BT fix now on new ATT update.
So what is the BT audio problem now still not working?
Sent from my HTC One X+ using Tapatalk 2
deeznuts said:
When u say BT audio A2DP that to ke means audio controls over BT. Well this has always worked from the start for me on stock and now custom roms. Now if I use a "wired" headset then no, audio controls do not work. All I can do is deal with phone calls and play/pause music. Cannot turn volume up or down or change tracks while using a wired headset. This from my understanding is a "hardware" issue. Now as far as actual BT is concerned, every aspect has worked perfect for me since Steve007 has fixed it for us. Also it has been claimed the new ATT update fixes this BT audio quality issue to an even higher degree than what Steve did so ultimate BT fix now on new ATT update.
So what is the BT audio problem now still not working?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
What you're referring to are Media and Call control over bluetooth (First part of your statement) and Bluetooth Call Audio specifically (second part of your statement. This is what Steve007's fix addresses and the new update fixes). The bug badtlc and I mentioned is specifically when streaming Music or Video Audio through bluetooth (basically any type or audio that isn't phone call related). The audio streams just fine, but with a nasty distortion in the high frequencies. Many people just don't seem to mind the distorted sound because they just don't seem to identify it. If you compare the Bluetooth audio quality vs the direct audio quality (like with an Aux cable) you will hear a noticeable difference.
bluetooth volume level issue after upgrade
I've been having the issue of too low volume on bluetooth calls in my car since the upgrade to 1.19.502.1 I used the RUU from HTC site to do the upgrade and reinstalled everything. I have to literally turn up the bluetooth volume all the way up in my car and the people on the other end complain that I'm not loud enough. Did anyone else notice anything like this?
The first time I did the OTA on a stock, locked, not rooted HOX+ I noticed some improvments, I'm not really sure might have been placebo effect, but it did break my Wi-Fi. It would stay stuck on "Turning on Wi-Fi" the slider would be slid to the on side, but say off and be grey and unaccessable. Well I had to get it replaced under warranty, the headset speaker was dead too but that happened before the update, and it came with 1.15 and I want to know how common of a problem my experience was I know of at least a couple people who have had the same thing and I'm not sure I want to try the update again on this one and have to go through replacing it again.
i dont see any updated
i am using ATT HTC onex+ on pay as you go service, my phone never saw any updates, tried to change date as many have suggested, tried *#*#checkin#*#*, tried to look up for update manually from settings, but none seem to work, my phone is in stock condition with no root/unlock etc.
any ideas?
bhavik_ht said:
i am using ATT HTC onex+ on pay as you go service, my phone never saw any updates, tried to change date as many have suggested, tried *#*#checkin#*#*, tried to look up for update manually from settings, but none seem to work, my phone is in stock condition with no root/unlock etc.
any ideas?
Click to expand...
Click to collapse
Download the update directly from the HTC website.
badtlc said:
Download the update directly from the HTC website.
Click to expand...
Click to collapse
i could, but wouldn't that wipe the phone off? i'll have to re-install everything back. such a pain on 64gb phone
bhavik_ht said:
i could, but wouldn't that wipe the phone off? i'll have to re-install everything back. such a pain on 64gb phone
Click to expand...
Click to collapse
The official updates from HTC never wipe anything from the device. They just UpDate the OS. There might brake an app and very rarely, but that's just when changing the SW version, due to app incompatibility with the new OS vers. That's just my experience with HTC over the last few years and the last few devices.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2
pushu.x said:
The official updates from HTC never wipe anything from the device. They just UpDate the OS. There might brake an app and very rarely, but that's just when changing the SW version, due to app incompatibility with the new OS vers. That's just my experience with HTC over the last few years and the last few devices.
Best of luck.
Pushu.X
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
can you point me to where/how can i download and apply the update?
i just saw the article below, it had link for full ROM for download, thought it will wipe the current content. correct me if i am wrong.
androidpolice.com/2013/04/16/att-one-x-updated-to-v1-19-502-1-with-bug-fixes-galore-full-rom-download-available/
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
Hi. Got the Z5 Compact White on Friday and have a problem with call echos.
So, when I call people, or they call me... The other person can hear themselves back on echo. Really loudly. I tested this myself and it is true. But, eventually the noise cancelling kicks in and this disappears. But then if the voice changes the echo comes back.
When I plug in headphones the problem goes away.
The phone software seems to have no options at all for call noise suppression. Nothing at all, so nothing to tweak or test.
I hear no echo on my end.
Tested with many calls to different people and phones.
I did to a Software reset and Sony PC Companion reflashed the firmware but still the same.
The echo is there even if they talk with a very low voice and whisper.
Is anyone else experiencing this? I'm calling Sony Support in the morning. Kind of hoping its a software issue since it will need to be sent back to the Czech Republic from the UK I am guessing (bought from Sony Mobile website).
If its not a common thing I'll get another.
Apart from it failing to work as a basic phone its butter smooth and 'looks' flawless from the outside. Grrrr.
Are you experiencing this issue with GSM calls or VoIP calls?
Regarding VoIP calls:
In VoIP calls, in which applications are you having this issue? Hangouts? Whatsapp? Skype? Viber? other?.
I used to have a similar problem years ago with the Nexus 4.
In the Nexus 5 I don't suffer this anymore. However, sometimes still happen with a low chance.
Here are some reasons that could generate this:
- High lag/latency between you and the other person.
- One of the 2 phones lacks echo cancellation / is using "Speaker" (instead of Earpiece) / is using Earpiece with a really high volume that is captured by the mic in the same phone.
- And sometimes just the echo cancellation function stop working until your next call or reboot or whatever. (Based in my experience).
Regarding GSM calls:
I don't know too much about it. But I remember that when I had the Nexus 4 (with issues in VoIP) there was no problem here, because the echo cancellation is handled by the carrier's technology.
This echo happens on all calls. GSM and VoIP and it just happens on a normal call with nobody on speaker.
Called Sony Mobile this morning who agreed it is faulty and are refunding me when it gets back to the Czech Republic.
They wanted 10+ days to replace the handset. So just ordered the same Z5 Compact again for next day delivery to a Store near me. Shame as it's more expensive this way. But I don't want to wait 10+ days.
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
knutmartin said:
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
Click to expand...
Click to collapse
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
dave-ro-mex said:
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
Click to expand...
Click to collapse
Great news!
Could you post the rev and the batch number (in the box) just to know whether it's the same or not?
Sent from my Nexus 5
yeah, I would like to know that information too.
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
dave-ro-mex said:
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
Click to expand...
Click to collapse
At the Box. The first (i think) 8 digits corresponds to the batch and (maybe) the country, and the there is a revision too.
For example:
Amazon.it ships: 1298-2019
Amazon.es ships: 1298-2057
I assume there is a revision concatenated to the right too.
It is 1298-3811
Hope that helps.
Ok I wanted to report that VoIP is working fine on my Z5C (is a Rev3 device).
I made a lot of calls with VoIP using WiFi or mobile network. At the metro, my house, office. WhatsApp and Hangouts.
(Yes sometimes could appear some echo, but that depends on network quality and a lot of factors. 98% of the talked time so far was fine
The last call was a WhatsApp one of 17 minutes with WiFi, between my Z5C and a MotoE2015 and it was perfect ).
I also had a GSM call at the office just fine.
Sent from my E5823
I've got to say,I really do not believe Sony knows what's going on. I've been dealing with support only to find out Sony won't fix my phone in Canada. They told me they will provide an international warranty, however, their repair vendor only services phones carried in Canada.
In addition, when I contact Sony about the echo issue they provide the same silly scripted nonsense solutions you see here - do a repair, followed by updating firmware, then they'll reference the software fix they've been claiming is in the works since November with no eta.
The consistent and scripted responses that fail to address the issue tell me Sony doesn't know or care to investigate a solution. They just give you the runaround.
I've been posting on their forums, but any time I indicate their solution doesn't work they moderate the message and remove responses other users have given. It's a great phone, but Sony support is utterly useless.
I received my new z5 compact yesterday. Did a few test calls. GSM call and receive. Native voip call. Hangouts call. No echoing was noticed on either side. GSM quality is excellent. Voip was very delayed. Hangouts almost as good as GSM. I use the latest firmware. 32.0.A.6.200
I have noticed this on my Z5C as well and for me it only seem to happen if i call with speakerphone active before they answer, for me it seems to help to turn off the speaker and then turn it back on, so switching audio source seem to be a solution for me.
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
I sad excatly the same 1 week after I have purchased z5c...sony = worst support ever!
Sent from my SM-G930F using Tapatalk
This happened on z3c too. And now in z5c but less often
Had to be software related. Lazy Sony devs
Sent from my E5823 using XDA-Developers mobile app
jibe.v said:
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
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Yes, this is true. I had the same issue with 3 different Z5 Compact phones, two of them sent straight from Sony quality control. It's a systemic issue with the phone design.