[Q] Call Quality drops while talking at the same time - HTC Droid DNA

I have had some people complain to my call quality when talking on my DNA and after some testing we have come to the conclusion that it happens when I attempt to talk while the other person is talking. On the other end my voice either doesn't go through or is extremely choppy. If I start talking first and the other person starts talking I can hear them fine. Has anyone else encountered this issue?

Had the same issue here. Returned it to Verizon and got a new one. Problem solved. I think its a hardware issue.
Sent from my HTC6435LVW using xda app-developers app

So basically I just have to return my phone. Alright, I guess i'm going to drop by the verizon store

Related

Thunderbolt speakerphone

Is anyone else having problems talking to people on speakerphone.my family and friends say that they can hear an echo of themselves and when I speak it cuts out..or something along those lines.
Sent from my ADR6400L using XDA Premium App
Are you on CM7? I read in the cm7 thread this was an issue for some. There was a fix for it but dont remember. Id check out the cm7 TB thread.
No Im on stock ROM that came with it.. its just not super loud like other phones are .. and I am having a problem with people being able to hear me clearly on the speakerphone. I am waiting for the update to be released by Verizon before I root. Does this phone have dual speakerphone?
badboyg200 said:
Is anyone else having problems talking to people on speakerphone.my family and friends say that they can hear an echo of themselves and when I speak it cuts out..or something along those lines.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
The fix that worked for me was to uncheck the voice privacy setting...
How to:
Hit Menu >> Setting >> Call >> scroll down and uncheck Voice Privacy.
That didnt work..people still say my voice echoes..I'm a big user of speakerphone, anyone else having similar issues?
Sent from my ADR6400L using XDA Premium App
Since day 1 I've had the same complaints. I'll have to try the privacy thing and see if that helps
speakerphone resolution?
Has this issue been resolved yet?
My Tbolt on CM7, Girlfriends on stock, and buddys on stock but updated ALL have this super annoying echo (not volume related).
The echo is heard on Person A's phone, of only Person A's voice, when Person B is using their Tbolt on speakerphone.
Changing the voice privacy setting seems to do nothing.
Thanks for any insight!
This is probably a hardware issue. Have any of you called Verizon to ask??
Sent from my Synergized Thunderbolt via XDA Premium App
Thanks Drew, I actually called VZW
But they want to replace my NIB rooted phone with a refurb that I'm not interested in since I figure it will be a lot of trouble to discover the same issue.
Was just wondering if the community was still having the same issue or was resolved.
I have the same issue as well. I have stock rom and just got this phone the beginning of last month. I am also a big user of the speaker phone and haven't been able to use it because the person I am talking to can hear themselves talking (echoing). I have even tried trning my phones volume down when in on a call but that doesn't seem to help.
I am definitely looking for a solution. I have went through the menu and unchecked the privacy setting and will have to see if that helps.
I just got this phone on 4/11 and didn't really have time to play with it till the last few days. It hangs up, lags, the speaker isn't all that great and I really don't care that much for it. The sales guy touted it as a great phone that would run rings around my DInc. I took a good look and it is just a large version of the DInc2 and doesn't run as good as my DInc did. Now I discover that to swap it for another phone or get my DInc back, I have to pay a restock fee. They could have mentioned that when they sold me on it and said I had 14 days to return it.
I don't see the reason for a return policy that includes a restock fee. That is tantamount to offering you a test drive for something in the neighborhood of $50! It is highway robbery. I had thought about switching to the bionic for an additional $40 but my wife already bought a case for this TB and I can't return it for exchange because I don't have the "generic" Verizon box it came in. Not like they couldn't easily replace it though.

[Q] Echo/I hear myself when talking to a person. Defective Photon? or known issue?

Hi,
Just got my Photon, and it seem's when talking to someone i can hear myself talk. On speakerphone it's fine. I checked and the echo is on my end, the other person does not hear it. I went to another sprint store to test floor model and i also hear it. It's not horrible, but you can definitely tell that you hear yourself as your talking.
Does anyone else have this? I'm a little worried that this might be a known defect since i noticed this on another photon? Can anyone comment?
thanks
ligerny said:
Hi,
Just got my Photon, and it seem's when talking to someone i can hear myself talk. On speakerphone it's fine. I checked and the echo is on my end, the other person does not hear it. I went to another sprint store to test floor model and i also hear it. It's not horrible, but you can definitely tell that you hear yourself as your talking.
Does anyone else have this? I'm a little worried that this might be a known defect since i noticed this on another photon? Can anyone comment?
thanks
Click to expand...
Click to collapse
I've not had this issue or heard others complain, but I've had this happen on occasion with all past phones. I chalked it up to tower and signal strength and could never reproduce it intentionally. I'd sometimes have to ask the other person if I could call them back and it went away on the callback.
BTW - my fat finger hit thanks instead of quote, so you've got a head start on your thanks meter.
Usually (on any phone) when hearing yourself or echo; turn the volume down.
I've actually been hearing this too, but it's odd. Not a normal echo. Instead, it almost sounds like the phone is hollow and my voice is echoing back through the physical shell of the phone.
This is oldschool sound y'all just used to the phones that cancel your voice out.
Sent from my MB855 using XDA Premium App
Sparky_McBurning said:
I've actually been hearing this too, but it's odd. Not a normal echo. Instead, it almost sounds like the phone is hollow and my voice is echoing back through the physical shell of the phone.
Click to expand...
Click to collapse
That's exactly right! You explained it better than me lol. It sounds hollow and i hear my own voice back.
Atleast i wasn't imagining it. What sucks is that i hope it's not a global issue, hopefully my phone is defective or there's a setting i need to change. Going to go back to the store today and see what they tell me.
criptix said:
This is oldschool sound y'all just used to the phones that cancel your voice out.
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
Yeah but this is a premium phone, this isn't an oldschool phone lol
i am gonna go with criptix as well. This is actually a feature I missed.
So there's nothing that can be done? Is this a software or harware issue? i guess worst come to worst i'll try to go back to the evo, but i really like the phone
Under call settings, try switching the "voice privacy" setting. Someone in another thread said this helped.
kimmied2000 said:
Under call settings, try switching the "voice privacy" setting. Someone in another thread said this helped.
Click to expand...
Click to collapse
I saw that too in my google search, it didn't work. I even tried switching to Sprint Only under networks and still the same thing. I really hope this is just a defective phone, i cant imagine this skipped motorola's quality control.
This is intentional guys. It's not a defect or a hardware/software issue. It's designed to give you a richer sounding conversation. Other phones /manufacturers have been too cheap/lazy to do this, I'm glad moto did. There aren't any settings you can change to "fix" it because there isn't anything to fix. The swapping the phone won't do anything either.
The phone is working as it was designed to.
Sent from my MB855 using XDA Premium App
codee said:
This is intentional guys. It's not a defect or a hardware/software issue. It's designed to give you a richer sounding conversation. Other phones /manufacturers have been too cheap/lazy to do this, I'm glad moto did. There aren't any settings you can change to "fix" it because there isn't anything to fix. The swapping the phone won't do anything either.
The phone is working as it was designed to.
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
Richer sound? I call this a major quality control f*ckup. Nothing personal towards you, just my opinion. I should not hear any other noise then the intended one. I will be going back to my evo until they fix it.
In any event thanks to everyone for clarifying this.
It's an intentional design decision to fix the problem of people rudely (and unnecessarily) shouting into cell phones in public places. Think back to your childhood, when you made phone calls on a real non-cordless landline phone whose wires had a direct signal path from the handset all the way to the central office. Those phones echoed back a small amount of your voice from the earpiece, and that was exactly how people liked it because if it stopped, you knew beyond doubt that something happened to the phone line and you were now wasting your breath talking. It also kept you from shouting into the phone, because you would have annoyed yourself as well as the person unfortunate enough to be on the other end of the line.
I'm glad Motorola is now officially non-evil. HTC and Samsung have come a long way, but Motorola is a company that genuinely knows how to make a *telephone* and how to design radios that work really well. There's a reason why Motorola has survived into the 21st century despite hardcore competition from Japanese technology and cheap Chinese imports -- their best stuff is really, really good. One advantage of being a company that's been around for about a hundred years is the fact that they have engineers who've worked for them since the 70s and REALLY understand analog signal design. Motorola has guys working for them who understand radio and analog signals with the same passion that we understand digital electronics and programming. It makes a difference, and it shows
The echo has happened to every cell phone I have ever had. Have even had it on some land line calls. It is not an every time thing, just once in a while. I do not think there is anything you can do to prevent it.
When I start hearing my voice its usually because the other person hasme on speaker or they have their in call volume too loud.
Sent from my SPH-D700 using Tapatalk
I liked this feature immensely when I had my photon. Definitely made the conversations sound richer!
Sent from my PG86100 using XDA Premium App
Guys...... this feature is technically called "Sidetone" and I'm personally very glad this is in the Photon.
You ever been around some jackass who is basically yelling into his phone (which never actually helps the other party "hear" better)? I bet sidetone would have helped quiet him down a bit. It helps to keep your voice under control as well simply mimicking what you hear anyway when naturally talking out loud. Your head has builtin sidetone
Hello everyone,
I'm considering getting the Motorola Photon mainly for its sidetone and wondered if you still get the sidetone when using a headset thru the 3.5mm jack?
Thanks!
Craconia
p.d. I'm sorry for resurrecting an old thread but the topic here was right on!
both
beartrap said:
I've not had this issue or heard others complain, but I've had this happen on occasion with all past phones. I chalked it up to tower and signal strength and could never reproduce it intentionally. I'd sometimes have to ask the other person if I could call them back and it went away on the callback.
BTW - my fat finger hit thanks instead of quote, so you've got a head start on your thanks meter.
Click to expand...
Click to collapse
ScandaLeX said:
Usually (on any phone) when hearing yourself or echo; turn the volume down.
Click to expand...
Click to collapse
I've had both. Seems to come and go.

Call quality issues with 4G LTE or bad phone

I have had several people tell me that it sounds like I am talking in a tunnel or tin can on calls I make. They claim it oly happens for a few seconds and then goes away but will repeat. Anyone else have someone tell them something similar?
Wondering if I got a defective phone. I have had no other issues and the reception on my end is always perfect even when they tell me I sound bad.
Tnman7 said:
I have had several people tell me that it sounds like I am talking in a tunnel or tin can on calls I make. They claim it oly happens for a few seconds and then goes away but will repeat. Anyone else have someone tell them something similar?
Wondering if I got a defective phone. I have had no other issues and the reception on my end is always perfect even when they tell me I sound bad.
Click to expand...
Click to collapse
Are you calling using Sprint Airrave or anything?
No, just normal 3G service, not roaming, good signal strength.
If it's happening everywhere you go, in completely different locations on day 10, I would start looking into exchanging the phone.
EVO LTE Audio Issues
I have the phone and have the same issues at times. The person on the other end will be like "What you say" and I have to repeat myself allot
Are you sure you're not covering the mic with your hand..?
Sent from my ELTE using Tapatalk 2
Haven't experienced any call quality issues.
Sent from my EVO using Tapatalk 2
crump84 said:
Are you sure you're not covering the mic with your hand..?
Sent from my ELTE using Tapatalk 2
Click to expand...
Click to collapse
I thought that also, tried moving my hand and on a long call they will repeatedly complain about it. Also thought might be ac vent from car blowig on it creating wind noise or something. I have gone through almost every posibility I can think of.
I had searched and could not find anyone else having the problem, guess it is the phone.
i have the same issue. i had it on stock rom too i think. had the phone for over a month, wonder if sprint will exchange it. if not i guess i can take it with htc.
Do you have a case on that's possibly messing with one of the 2 mics?
i do have the case on mine. ill take it off tom and see if same thing is happening. if im past 14 days do you think htc would work with me on this issue (replacement under warranty?)

[Q] Call Quality DNA

I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
ScreenSpace said:
I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
Click to expand...
Click to collapse
Definitely sounds defective. Sound quality on mine is stellar!
I have to concur.... I've made about a dozen calls so far, and I have had no problems with quality at all.
Sent from my HTC6435LVW using xda premium
If worse comes to worse (I'm hoping this is going to correct itself) can I return it to a local Verizon store for an exchange or do I have to ship it back to Verizon?
I'm going to try the store first on Friday (and I'd rather be shot then to do it on Black Friday).
Are you guys suggesting that this is probably a bad set?
Please read forum rules before posting
Questions go in Q&A
Thread moved
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Friendly Neighborhood Moderator
I'm sure you can exchange in store even if you ordered online. Also, for what it's worth, my call quality has been very, very good. In fact, the clarity, at least on my end, has been noticeably better than the last couple phones I've had so if yours is really that bad when under ideal circumstances, that sounds like it might be a unique issue with your phone.
Sent from my HTC6435LVW
I don't want to leave this post without a follow up.
Yesterday when I (finally) activated my DNA: I then made two new voice calls.
As I stated above the calls were choppy and very bad on both ends.
I waited until this morning and made some more voice calls. Even from the same location.
All calls have been clear, audio R9, and more or less perfect.
I had forgotten that about five years ago also on a new cell phone: I had this same issue when activating and calling for the first time.
Nobody could hear me clearly and I could not hear them. The next day and forever after all was fine.
I am not a mobile device geek but I'm sure there is a deep dark explanation for this anomaly.
My son told me that I don't need to know what was happening yesterday but that today is what counts.
I still wonder.
The end result of this problem is that I did have a defective DNA device after all!
It did not fix itself, as I alluded to above.
The Verizon store gave me a new DNA and all is now good.
So.....for anyone interested, it is possible to receive a defective hardware (reception/radio/speaker/whatever) issue with this set.
At Verizon right now seeing if they give me an exchange on my DNA
Sent from my HTC6435LVW using xda premium
.torrented said:
At Verizon right now seeing if they give me an exchange on my DNA
Click to expand...
Click to collapse
Tell them that a new device should correct it. It did for me.
"Device type guys" might love the challenge of sitting around waiting for a future HTC update fix.
Just get a new set.....and walk away.
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
.torrented said:
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
ScreenSpace said:
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
Click to expand...
Click to collapse
Yeah I told them other people were having call quality issues and were exchanging them. They told me if I could get it to do it again to bring it back so we'll see how it goes
Sent from my HTC6435LVW using xda premium
I'm not having any issues at all with call quality, but I have noticed that my touchscreen isn't nearly as sensitive as my Rezound was. I am constantly getting missed letters when typing on keyboard or having to double tap 3 or 4 times before my screen zooms. I'm thinking this is also a hardware issue and will likely try to get it swapped out soon. Has anyone else had sensitivity problems?
I need help... I keep getting told that the phone quality on the other end is just terrible that the other person just cant hear me at all. (That I sound like im in a tunnel and far away from my phone) I need to figure out a way to record the proof so i can take it to a verizon and get an exchange. Can someone or anybody give me any suggestions? I need help really bad.
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
Click to expand...
Click to collapse
I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
Click to expand...
Click to collapse
The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
.torrented said:
I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
Click to expand...
Click to collapse
Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
ScreenSpace said:
The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
Click to expand...
Click to collapse
To me it almost seems like a distance thing. If I call people that are in the same house as me it seems to be working ok but for some reason making longer distance calls is where the problem is... I'm being told that I sound super muffeled and very distant. When I switch over to my speakerphone Mic they can hear me with no problem
Sent from my HTC6435LVW using xda premium
I know this is a double post but I found a dead pixel so screw it I'm exchanging it
Sent from my HTC6435LVW using xda premium

Microphone issues in call

Anyone having issues in call with people hearing you. It seems every call I'm on the other person says " I can barely hear you." I'm really considering trading for an S4 now.
I only have an issue when I cover up the mic on the back of the phone. People tell me it sounds like I'm in a tunnel when it's covered.
Sent from my HTC One using xda app-developers app
jnovello said:
Anyone having issues in call with people hearing you. It seems every call I'm on the other person says " I can barely hear you." I'm really considering trading for an S4 now.
Click to expand...
Click to collapse
Yes, I had issues with my original One and got a replacement through AT&T and now it is fine.
I've been reading other threads from other phones that say to turn off noise cancellation in call....I don't know if that's an option here. I hope it's not a hardware issue.
I believe it's because the tiny little mic is all the way on the right side. It shouldve been in the center.
Sent from the "ONE" phone for me
Reading and reading.....this seems to be an issue across all carriers. I'm surprised more people aren't complaining here. Between this and HTC financial problems this may be a huge deal breaker.
Mine works fine
Sent from my HTC One using Tapatalk 4
Mine quit after 3 months, got replacement, still working so far.

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