My digitizer is failing, half the time it works fine the other half it is randomly selecting things and not working. The phone is back on stock, and has a re-locked bootloader. If I take it to sprint, will they repair it?
I took mine in a few months ago because my vibration motor went out. I just put a stock rom on it but left it s off. They still fixed it.
Sent from my PG86100 using Tapatalk 2
richyrocket said:
My digitizer is failing, half the time it works fine the other half it is randomly selecting things and not working. The phone is back on stock, and has a re-locked bootloader. If I take it to sprint, will they repair it?
Click to expand...
Click to collapse
ive bricked the phone and they have still replaced it... couple of times ive sent it in to them and had unlocked status and s-off and rooted they still took care of me... you shouldnt have any problems
Same experience here. In fact, the techs were impressed with the Rom and skin I was running. You do sign that they can RUU your phone back to stock if needed, but for hardware issues, they wont. I'd backup just in case.
Related
My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
inferno1 said:
My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
Click to expand...
Click to collapse
If you follow the proven method to unroot your phone, you will go back to stock and s-on.
Sent from my Synergized Thunderbolt via XDA Premium App
this is the method I followed
http://forum.xda-developers.com/showthread.php?t=1009423
the first file/image loaded fine, got me back to stock android
but the second image wouldnt load, from HBoot it would say "bypassed"
I have since accepted the OTA so im running build 1.70 now...
can I still try loading the second image (via HBoot) and seeing if it takes it this time, or will it only work while running 1.12 (or was it 1.13)
thanx
danny
inferno1 said:
My TB is having charging issues, but since I bought it used I cant take it back to verizon, but I do have Asurion insurance on it...
My question is:
With verizon, they wont accept a return if its been rooted, but how about asurion?
I rooted my phone to try an wipe the battery stats, but it didnt work,
Ive gone back to stock, but cant seem to get S-on again... will they still take the phone?
thanx
Danny
Click to expand...
Click to collapse
Asurion doesn't warranty anything. It's insurance. You're wasting your time, too, because on an insurance claim they don't care if they ever see the phone again. Tell them its currently deep sea diving.
So just tell them its not charging properly, then pay a deductible and they send me a new phone, then send them mine?
(I have an issue with the lying thing, but thanx for the input)
Danny
I doubt they would even ask. I've replaced phones through them 3 times. I would avoid sending them the phone though. Just tell them you aren't able to send it back and leave it at that.
loonatik78 said:
Asurion doesn't warranty anything. It's insurance. You're wasting your time, too, because on an insurance claim they don't care if they ever see the phone again. Tell them its currently deep sea diving.
Click to expand...
Click to collapse
LLS @the above statement.
~A smart man can play dumb, but a dumb man cant play smart.~
I'm trying to fix my friend's HTC amaze (wind). The screen wasn't turning on but I know that the device itself is on because the computer detects it. I was suddenly able to get it working by reflashing the stock ruu. Then I got everything working rooted it and unlocked the bootloader and installed quicksense. Then I gave it back to my friend and he put his sim card into it and tried to turn it back on but then the screen suddenly didn't show anything again and the light at the bottom shows which is strange. I'm not sure how to diagnose it. My friend got the phone from his friend who got scammed and the phone isn't under warranty. Thanks.
Sent from my MIUI.us Sensation 4G using XDA App
It may not have warranty from the carrier but it does have the warranty from HTC. Call HTC and you send the phone it to them. They'll fix it and send it back. I did that multiple times. I bought HD2s from eBay and I called HTC. They fixed the phone for me.
Just looking for some opinions and advise here. Got my attic on Craigslist about 6 months back. Was plagued with reboots and having to pull battery a lot. Unlocked it and started flashing anything and everything trying to fix (roms, radios, kernels, cm7, cm9 etc) . Finally settled on neutrino. But still rebooted and froze. Installed wakelock and now works fine. Just found out phone is still under warranty with Motorola. Should I send back or live with wakelock not letting my phone go into deep sleep.
And my wife's attic was also bought off Craigslist. Hers worked great until last update (she is on pure unmolested stock not even ROOTED). Now it reboots, constantly disconnects from wifi, proximity censor issues. Should I send hers back now or wait and hope next update fixes.
My warranty up in October hers in November.
UPDATED: WIFES FIXED. NEED TO GET MINE TO STOCK
I would use the warranty.
On both. I am pretty sure will send hers in. Mine being unlocked worries me a bit. Is going to suck using old backflip while phone gets repaired. Bought these cash so no contracts but from what I have read Motorola will service without receipts.
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
I briefly read the warranty. If I remember correctly they don't cover damage done by using other software. And since I had the prob before the software didn't cause prob. Oh and how did you get a straighttalk logo. I don't remember it being an option. 45 unlimited* rocks
Nevermind found straighttalk. Of course after I buy 2 e71's. Just for the sims they start selling them for like 15$…oh well
If you try to send it in the worst they can say is no.Watch tethering and/or laptop dock usage, I have recently received calls from Straight Talk about my data usage.Last month they throttled my data so much the last two weeks that pandora wouldn't even load.
I haven't tethered since my alltel days. Then Verizon got ahold of them. Had to go with straighttalk. Saves me about 60$ a month on my not smart Verizon plan with 2 phones
affiatic said:
Just found out phone is still under warranty with Motorola.
Click to expand...
Click to collapse
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
Send both in under warranty. When you unlock the bootloader is states "MAY" void warranty. I haven't heard of anyone yet being refused warranty for an unlocked bootloader. To the contrary, the forums are full of people having no issues. Some people have received replacement phones which they cannot unlock however, so it seems Motorola is trying to prevent anyone in the future unlocking again.
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
KennyWRX said:
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
Click to expand...
Click to collapse
Google is your friend:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/82507/p/30,6720,7898/session/L3RpbWUvMTM0MDM4NDQwOS9zaWQvZVVtREJqX2s%3D
Send in both. Turnaround time with Motorola is actually quite fast, and they should have them two or 3 days max.
I sent in my bootloader unlocked Atrix already (digitizer issues) , but I did use a method found here on XDA to hide the unlocked text from the boot screen.
Good luck.
Sent from my MB860 using XDA
Sending in wife's soon. I may try a factory reset with hers first. Forgot that I haven't tried that since they updated. I don't mess with her phone much. I am going to get mine back to stock and send it in when hers gets back (only have one backup phone)
Factory reset didn't help. Sent in. It arrived at motorepair friday
Send in both.
On the unlocked one, just flash back to stock. Very simple. Takes 5 minutes. Hides the unlocked text, and "re-locks" the bootloader.
Did that for mine, and Motorola replaced it.
What's the warranty lemgth on these?
One year, but the service rep told me that on this issue if it is not to long over they warranty it anyway.
Sent from my MB860 using Tapatalk 2
Sent in wife's phone. It should be back tomorrow. A bit anxious to see if it was fixed or replaced or still messed up. Will post after tested
You can check the service status on the website and it will tell exactly what they did regarding your case.
Good guy moto
I had to send mine in for warranty repair once, I didn't read about the proper way to unlock the bootloader back in the day. Even while rooted with a custom ROM they did a warranty replacement. Hopefully yours comes back okay with no issues.
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
affiatic said:
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
Click to expand...
Click to collapse
If you can find any dead spots with the touch screen, that is another big issue with the atrix.
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
Click to expand...
Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
Click to expand...
Click to collapse
I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
Click to expand...
Click to collapse
frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
Click to expand...
Click to collapse
Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
Click to expand...
Click to collapse
I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
Click to expand...
Click to collapse
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
Click to expand...
Click to collapse
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
Click to expand...
Click to collapse
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
Click to expand...
Click to collapse
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
Click to expand...
Click to collapse
Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know
I have HTC Rezound. Verizon. It is plain jane stock. Insurance replaced assiorion or whatever.
Bluetooth not working.
Would like to load unlock something to get updated Bluetooth drivers or something for my phone. Verizon Tech support less than
useless. Can anybody help today like upgrade my phone to a ROM thing?
Bill-dry said:
I have HTC Rezound. Verizon. It is plain jane stock. Insurance replaced assiorion or whatever.
Bluetooth not working.
Would like to load unlock something to get updated Bluetooth drivers or something for my phone. Verizon Tech support less than
useless. Can anybody help today like upgrade my phone to a ROM thing?
Click to expand...
Click to collapse
If it's not working with the stock rom, I doubt switching roms is gonna help.
If you wanna try another rom, gotta start by unlocking the bootloader via the htcdev.com website.
Follow up to step 6 to get unlocked, after that you need a custom recovery then you can start flashing roms.
http://forum.xda-developers.com/showthread.php?t=1415615
If after a factory reset Bluetooth is not working, I would call Asurion and get another replacement that does work... plain and simple. If it doesn't work on stock, the chances it will work on anything else are near 0, and unlocking may void your warranty, resulting in a charge to you if they have to replace it later.
acejavelin said:
If after a factory reset Bluetooth is not working, I would call Asurion and get another replacement that does work... plain and simple. If it doesn't work on stock, the chances it will work on anything else are near 0, and unlocking may void your warranty, resulting in a charge to you if they have to replace it later.
Click to expand...
Click to collapse
Asurion said sorry your phone is working the Bluetooth problem is Verizon. Verizon say sorry your software version on your phone by
Asurion is the problem of Asurion. They have been pointing there fingers at eachother then they say they have never heard of an HTC resound having a Bluetooth problem. This is driving me crazy. Had this problem about a year ago. Verizon had an update and it fixed it.
Problem is I can not update my Adroid version to do this because ASS surion and VerMoran have it locked.
Bill-dry said:
Asurion said sorry your phone is working the Bluetooth problem is Verizon. Verizon say sorry your software version on your phone by
Asurion is the problem of Asurion. They have been pointing there fingers at eachother then they say they have never heard of an HTC resound having a Bluetooth problem. This is driving me crazy. Had this problem about a year ago. Verizon had an update and it fixed it.
Problem is I can not update my Adroid version to do this because ASS surion and VerMoran have it locked.
Click to expand...
Click to collapse
No... Asurion is wrong and they know it, the phone is defective, you should insist they give you a working device, that is why you had the insurance, not to get a defective phone
Sent from my Nexus 4 using Tapatalk