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Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
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Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
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Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
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No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
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I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
Goes anybody else have this problem? I don't know why but the battery cover does not fit properly on the lower left side. 2 pins are visible and it creaks a lot when its moving around in my hands.
I went to an AT&T store to take a look at their display model and noticed the same thing.
No problem with mine. Are you sure it's fully seated? Lay it face down on a towel and run your finger all the way around the edge applying some pressure and see if it doesn't snap into place. I know from experience that it can look seated, but still need a little more of a push to get it all the way there.
There's not much the forum can so for you, just take it back.
Sent from my SGH-I717M using xda premium
Take it off and snap the pins in from the bottom up.
Sent from my GT-N7000 using xda premium
Mine is the same for sure, I have taken it off and tried to realign and it makes absolutely no difference. It creaks the most by the volume rocker, fairly annoying! I suppose I'll have to return mine as well then.
Sent from my SAMSUNG-SGH-I717 using XDA
There were quite a few pre orders that had this issue
Sent from my SAMSUNG-SGH-I717 using XDA App
I took mine back to the AT&T retail store and they told me they could exchange the battery cover IF they got some returns back but after checking 3 AT&T stores Ive found that they are all sold out of the Galaxy Note and have no returns.
The second option they offered me was to wait until AFTER the 30 day period (yeah right) and go to the AT&T tech support store and see what they can do for me (yeah, like that's going to help)
So finally I told them that they should waive the activation fee while I look/wait for a solution.
Wow...if you call warranty they direct you to go to the store and have it exchanged. That is actually the policy listed online
http://www.att.com/esupport/article.jsp?cv=820&sid=KB64687
JonGarrett said:
I took mine back to the AT&T retail store and they told me they could exchange the battery cover IF they got some returns back but after checking 3 AT&T stores Ive found that they are all sold out of the Galaxy Note and have no returns.
The second option they offered me was to wait until AFTER the 30 day period (yeah right) and go to the AT&T tech support store and see what they can do for me (yeah, like that's going to help)
So finally I told them that they should waive the activation fee while I look/wait for a solution.
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Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Mine is the same way, three pins on the left side just wont snap into place and my back pops off occasionally. I haven't decided if im going to keep it or exchange it yet.
I put one of the metal like covers on the back and the clips dont line up right on it. I tried to shorten the misalligned clips to fit but anytime i tried to shorten one the whole clip popped off. Theres still enough to hold it on, but not as secure as my OEM one, which fits like a glove. So if these were modeled after some of the early backs, I can see why your having trouble as it had the exact gaps you are speaking of befoe I went all macgyver on it. I am sure OEM is better quality, but i would still recommend AGAINST my method of altering the clips unless it's your last ditch attempt before buying a recplacement back.
I noticed that on the left side the case started to pop off. I popped it back on but the case isn't flush and now if I press the back cover slightly you can hear it creak. It's also easy to pop it off in the position it was in. The right side is flush and feels solid. I'm debating whether I take it to the store to exchange it or not.
I had something similar happen to me. The case made a popping sound when you pressed the lower back or squeezed the sides. I felt that was not good and exchanged it.
At one VZW location the technical agreed with me, but they ran out of DNA's. He sent me to another one. The guy there said he did not detect anything wrong, but exchanged it anyway after I insisted citing a kid of satisfaction guaranteed policy.
Sent from my HTC6435LVW using Tapatalk 2
I would exchange it. It's not supposed to do that at all.
I took it in and exchanged it with no issues. This is my first Android device, moving from an iPhone, it was pretty sweet to see all the apps loading back as soon as I logged in.
Second day owning the phone and it's fallen off. Anyone else have this happen already? Kinda sucks but at the same time I feel relieved because it was annoying
Took mine off. Hated it.
Sent from my HTC6435LVW using Tapatalk 2
Japanese carriers wanted it.
It's pretty much on every Japan market smartphone. It helps make the phone splash-proof.
I like the idea with wireless charging. If you have to use usb though it sucks lol
Not an iPhone.....
I yanked the usb cover off the first time that I charged the phone..
Tapped from my HTC DNA
Don't see what the big deal is. It prevents dust from coming into my phone and makes it splash proof (not that its ever happens to me). But I see how this can be a downside for docking it with anything. If you like it keep it on... If you don't take it off, not a very hard choice.
Sent from my HTC6435LVW using Tapatalk 2
hmm i think its because the internation version is waterproof but they decided to keep the flap on verizon?
I yanked mine off with a pair of pliers after I tried messing with it the first time. Aesthetically, no different really.
I heard that this phone is waterproof to ipx5 standards but HTC won't confirm it.
Sent from my HTC6435LVW using Tapatalk 2
I hate them. And this one specially is horrible I feel like any moment it will be broke off. I keep mine off because it looks horrible with the indent
Sent from my DROID DNA on Tapatalk
if u don't like it take it off.
it's bound to fall off eventually..
It is super annoying. But it's for water resistance.
I keep it hanging so I know which side is the bottom when I blindly reach for it. When I go near water I'm sure to close it. And when dust approaches I whip out a can of compressed air to blow it away.
it makes perfect sense because it comes with wireless charging so they close up the wired connection charge to prevent dust and stuff from getting in the USB port... I only remove it when I have to load something in fastboot/ transfer files... I could see it being annoying if you always had to use it to charge but the battery lasts me fine every day so far so I'm not reaching to bump charge very often
Mine didn't last very long. Broke off just the other day. No big deal.
I don't really have an issue with the flap. It gets annoying at times, but it doesn't seem like it will fall off on it's own, so ill keep it.
Mine broke in half the other day when I was opening it. Had to get some pliers to pull the remaining piece off.
Mine snapped off too. So I took the needle nose pliers and pulled it out but the back cover separated and now it creeks.
Sent from my HTC6435LVW using Tapatalk 2
My first DNA died after five days. Just went black and would not respond to the reset. I took it back for exchange. The funny part was the douchebag at the counter said that they might not be able exchange it because it had physical damage. I was like wtf? That thing has been babied. He pointed out the missing door for the usb! Uhmmm....let me talk to your manager dude. In the end it didn't matter but was entertaining.
Japanese carriers wanted it.
The plastic charging door broke on my phone, and Verizon wants me to ship my device back for this instead of sending me the little piece of plastic, with a possible $200 charge for abuse? The battery life is not great on the device I use it all day so I have to charge it often, I can't stand when MFG's put these little covers on but the phone looks like crap without it.
Anyone else have this and a better way to get the little charging door or a case recommendation so I can't see it? I love the otterbox stuff but both cases are too bulky for the DNA in my opinion.
Most people ripped of that little flap. If you get a new one it will probably come off again, so just keep your phone.
As far as cases, idk. I keep my phone naked.
orangechoochoo said:
Most people ripped of that little flap. If you get a new one it will probably come off again, so just keep your phone.
As far as cases, idk. I keep my phone naked.
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Agreed, I prefer it naked as well, but this thing looks bad without the door, the phone has such clean lines!
When and if mine comes off or falls apart, I will be making another one that's completely removable, basically like a rubber plug fabricated to fit snugly into the slot when I'm not charging carefully formed to prevent damage or binding.
My rezound didn't have a cover, and I take good care of my devices but in my home and work environment I'm surrounded by dust and dirt. My DNA inside would get lots of stuff like dust and even tiny pieces of hay.
My OCD would get the best of me, and every time I would connect the charger I would think of dust and airborne particles being abrasive to the micro USB port.
It can be annoying to have to use a tool each time I remove the cover but I'm really glad its there. I realize how frustrating it can be though.
Sent from my DNA... S-Off like a baws
Can u just buy a wireless charger? VZ has the Nokia (with discount) for under $40.
You ship your phone and they will send you back a refurbished phone.
the_passenger said:
Can u just buy a wireless charger? VZ has the Nokia (with discount) for under $40.
You ship your phone and they will send you back a refurbished phone.
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Duh. That is a really good idea, I feel retarded for not thinking about that when it broke!:good: Do you have a link, all the ones I see are $59.99 and up? It's still a go at this price, but if I can get for under $40 even better!
CharliesTheMan said:
When and if mine comes off or falls apart, I will be making another one that's completely removable, basically like a rubber plug fabricated to fit snugly into the slot when I'm not charging carefully formed to prevent damage or binding.
My rezound didn't have a cover, and I take good care of my devices but in my home and work environment I'm surrounded by dust and dirt. My DNA inside would get lots of stuff like dust and even tiny pieces of hay.
My OCD would get the best of me, and every time I would connect the charger I would think of dust and airborne particles being abrasive to the micro USB port.
It can be annoying to have to use a tool each time I remove the cover but I'm really glad its there. I realize how frustrating it can be though.
Sent from my DNA... S-Off like a baws
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If you make one of those, make me one too!! I'll send ya a few bucks!
My door broke off as well, and I only remove it to charge while on the road away from my wireless charger. I just happened to snap it off while taking the door off, so I still have it, but it has come away from the phone's body.
A monumentally stupid design choice that was clearly done to induce the purchase of wireless chargers.
Fastlivin said:
My door broke off as well, and I only remove it to charge while on the road away from my wireless charger. I just happened to snap it off while taking the door off, so I still have it, but it has come away from the phone's body.
A monumentally stupid design choice that was clearly done to induce the purchase of wireless chargers.
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I think the funny/sad thing here is the immediate claim from Verizon to me on the phone that it's probably abuse. I asked the support rep if he had seen the plastic hinge before. Abuse, total crap when it breaks in a month... if it had a little stronger battery it probably would have taken me two months for it to wear out!!!
Mine broke off so know I just stick it in. Can't help but wonder if its necessary to meat the IPX-5 water protection?
DROIDESP said:
I think the funny/sad thing here is the immediate claim from Verizon to me on the phone that it's probably abuse. I asked the support rep if he had seen the plastic hinge before. Abuse, total crap when it breaks in a month... if it had a little stronger battery it probably would have taken me two months for it to wear out!!!
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What an idiot. Lol. Mine came off after a few weeks too and I rarely used the charging port since I have a wireless charger.
Sent from my Limited Edition HTC6435LVW
DROIDESP said:
The plastic charging door broke on my phone, and Verizon wants me to ship my device back for this instead of sending me the little piece of plastic, with a possible $200 charge for abuse? The battery life is not great on the device I use it all day so I have to charge it often, I can't stand when MFG's put these little covers on but the phone looks like crap without it.
Anyone else have this and a better way to get the little charging door or a case recommendation so I can't see it? I love the otterbox stuff but both cases are too bulky for the DNA in my opinion.
Click to expand...
Click to collapse
Same thing happened to me with the plastic cover. I called Verizon told them it fell off while trying to open it to charge the phone they sent me one and said I wouldn't get charged the fee for damage. I received the new one and have not been charged any fee and its been a few months so don't worry about them charging you if you replace it.
Sent from my HTC6435LVW using Tapatalk 2
For people having poor battery performance - make sure you check your usage statistics! For example, there is a bug with Latitude where it will constantly ping for location, so Maps will take up a huge amount of battery life. Check and make sure there aren't any programs or servicing taking up an unusual amount of battery life. For me, battery life has been amazing once I fixed the Maps issue (there is a thread somewhere if anyone has any specific questions on that).
I've had my DNA for less than 24 hours and my battery door came off already haha. It's okay though, doesn't look that bad without it and I work in an office so I don't see any immediate danger to the device. Love it.
DROIDESP said:
The plastic charging door broke on my phone, and Verizon wants me to ship my device back for this instead of sending me the little piece of plastic, with a possible $200 charge for abuse? The battery life is not great on the device I use it all day so I have to charge it often, I can't stand when MFG's put these little covers on but the phone looks like crap without it.
Anyone else have this and a better way to get the little charging door or a case recommendation so I can't see it? I love the otterbox stuff but both cases are too bulky for the DNA in my opinion.
Click to expand...
Click to collapse
Sounds like maybe you should take it back and get an iPhone? Seriously, I have the DNA as well. Any phone that has the rubber door flap is going to break, period. Just leave it off. You can resolve battery life by rooting it, and loading a ROM/Kernel that has better battery support.
Lastly, in re: the way it looks, the case, etc. Sounds like you're just unhappy. Try getting a phone you like better? They provide a 15 day return period for folks just like you.
DROIDESP said:
Duh. That is a really good idea, I feel retarded for not thinking about that when it broke!:good: Do you have a link, all the ones I see are $59.99 and up? It's still a go at this price, but if I can get for under $40 even better!
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Click to collapse
you have to have corp discount to see it for $37.
other wise Microsoft store has it for $49. http://www.microsoftstore.com/store...0-Wireless-Charging-Plate/productID.259027800