samsung support and customer care? - Android Q&A, Help & Troubleshooting

As user of samsung we were talking about bad support and neglecton for most devices, now after we have seen the leaked firmware for SII which brings it to lfe again with lots of features of galaxy SIII but lots of people belives it will be likely the last update of SII and it will not taste the 4.2 update is this convenint as the SI had too many updates

deda20 said:
As user of samsung we were talking about bad support and neglecton for most devices, now after we have seen the leaked firmware for SII which brings it to lfe again with lots of features of galaxy SIII but lots of people belives it will be likely the last update of SII and it will not taste the 4.2 update is this convenint as the SI had too many updates
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Probably! They can't keep giving all updates to their old phones (even though it has what it needs to handle it). If they did, what's the meaning of a flagship phone? Nobody would even care updating their phones! And BTW, Samsung has the best customer support. No other OEMs give so many updates for their old devices.!

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Ace ICECREAM SANDWICH update?

does our sga is capeble of getting the android 4.0 ice cream sadwich update or we have to be happy with gingerbred only???????????
Just wait for cm8.
We'd be the last family of devices to get ICS TBH if ever
I believe it has the chance of getting ICS but definetly not from Samsung. SGA has a very large amount of users and skillful developers who could make it happen.
We may have to be patient though.. Even Nexus S, which has the official support from Google, hasn't even recieved the upgrade yet. CMIIW.
rhadrio said:
I believe it has the chance of getting ICS but definetly not from Samsung. SGA has a very large amount of users and skillful developers who could make it happen.
We may have to be patient though.. Even Nexus S, which has the official support from Google, hasn't even recieved the upgrade yet. CMIIW.
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They won't be pushing ICS to Nexus S when Prime hasn't even been out and ICS unveiled in Hong Kong on Wednesday.
russ18uk said:
They won't be pushing ICS to Nexus S when Prime hasn't even been out and ICS unveiled in Hong Kong on Wednesday.
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Yeah.. Lame old marketing tactics lol.
By the way, I've seen some leaked videos of Prime and S running ICS and from there I could understand that even S wont have the exact same version of ICS the Prime will have... Well at least for the GUI.
Have a look at this.
russ18uk said:
We'd be the last family of devices to get ICS TBH if ever
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couldnt agree more
If I had to choose I'd rather have a completely stable and optimized Gingerbread instead of an ICS. Stable meaning every feature working the way it should, like my wifi actually reconnecting after sleep.
The main advantages on ICS are:
1) dual core support and hardware accelerating
2) New UI.
Because neither of those are relevant to Galaxy Ace, I'm fine with Gingerbread.
But XDA developers are really fast and they will port ICS even if Samsung wouldn't.
but i have heard taht the update will be for 1 yr old devices i think galaxy ace is 1 yr old only...so we can get
himzz0007 said:
but i have heard taht the update will be for 1 yr old devices i think galaxy ace is 1 yr old only...so we can get
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Yeah maybe for some high-end devices that is..
And really, I wouldnt expect much from Samsung in the term of firmware updates.
Maybe we could just put our hope on a new ICS-based CM instead
google announced that it will be available for the first 18 months for existing phones...
Sent from my GT-S5830 using xda premium
im hoping it would come to our devices.
Yup there's a new agreement for companies to provide software updates till the 1 year or so is up. We're probably getting it but of course they will prioritize.
New version of OS is one of marketing tricks to lure people into buying new phones, I'm quite sure that we won't see ICS stock from Samsung, but nevermind, we have great developers, so just wait for CM 8 an' see
Evgenik777 said:
New version of OS is one of marketing tricks to lure people into buying new phones, I'm quite sure that we won't see ICS stock from Samsung, but nevermind, we have great developers, so just wait for CM 8 an' see
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Click to collapse
It'd really be pointless though. ICS is a much more optimised version of HC which should bring full SMP support through software, something that has gone begging for quite a while to take advantage of phones like the S2. Maybe they are adding GPU rendering as well. Another useless perk for the Ace as the GPU is ****.
Also, why bother porting ICS to ARMv6? It's a complete waste of resources when it's almost likely to provide little to no benefit.
My opinion at least. Don't get your hopes up for ICS/ICS-based CM8.
I know (SGA even don't have flash) but at least they'll take some interface tweaks and eyecandies
Evgenik777 said:
I know (SGA even don't have flash) but at least they'll take some interface tweaks and eyecandies
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Best we may see is a theme.
And what about some battery improvements in ICS? Maybe the phone won 't go faster but battery life could be higher. Or am i wrong?
Don't sound so negative guys, IV seen some old android phones running a ported gingerbread so anything is possible, never underestimate what the power of coding and patience can do
Sent from my GT-S5830 using XDA App

ICS for AT and T in february

http://www.cbku.info/android-news/u...axy-note-and-s-ii-will-available-on-march.htm
In addition, this update seems just for Samsung Galaxy S II and Galaxy Note international version. Meanwhile, the operator version of both devices will get update Android 4.0 ICS in different time, like Galaxy Note for AT&T that’s reported to get it on February 19th.
Update Android 4.0 ICS will brings something interested for Samsung Galaxy S II and Galaxy Note. According to the reports, it will improve the functionality and user interface, even though still using Samsung TouchWiz UI. So, be patient to wait Android 4.0 ICS for your Galaxy S II or Galaxy Note.
robertberma said:
http://www.cbku.info/android-news/u...axy-note-and-s-ii-will-available-on-march.htm
In addition, this update seems just for Samsung Galaxy S II and Galaxy Note international version. Meanwhile, the operator version of both devices will get update Android 4.0 ICS in different time, like Galaxy Note for AT&T that’s reported to get it on February 19th.
Update Android 4.0 ICS will brings something interested for Samsung Galaxy S II and Galaxy Note. According to the reports, it will improve the functionality and user interface, even though still using Samsung TouchWiz UI. So, be patient to wait Android 4.0 ICS for your Galaxy S II or Galaxy Note.
Click to expand...
Click to collapse
I don't think the ICS update is coming on February 19th. Just the phone to AT&T. That website owner can barely speak english and the message was not very well translated.
robertberma said:
http://www.cbku.info/android-news/u...axy-note-and-s-ii-will-available-on-march.htm
In addition, this update seems just for Samsung Galaxy S II and Galaxy Note international version. Meanwhile, the operator version of both devices will get update Android 4.0 ICS in different time, like Galaxy Note for AT&T that’s reported to get it on February 19th.
Update Android 4.0 ICS will brings something interested for Samsung Galaxy S II and Galaxy Note. According to the reports, it will improve the functionality and user interface, even though still using Samsung TouchWiz UI. So, be patient to wait Android 4.0 ICS for your Galaxy S II or Galaxy Note.
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Click to collapse
Thats the date it is released... No way it would come out same day. Itll probably be march maybe or heck might as well shoot midsummer. The att versions will be a lot later.
Ryanscool said:
Thats the date it is released... No way it would come out same day. Itll probably be march maybe or heck might as well shoot midsummer. The att versions will be a lot later.
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Yeah, I think we'll see a Intl Note ICS ROM ported over to us before ATT releases an ICS update. Hopefully CM9.

Will Galaxy S2 get the next Android OS? <"Jellybean">

Just out of curiosity will our Galaxy S2 get the next android version (rumoured to be named 'Jellybean').
I'm sure we are gonna get 2-3 more future updates "unofficially" but what will Samsung say about it?
What features will u like to see in the next update?
Talking about future updates, do u think iOS 6 gonna give a competition to android or just be an eye-candy for iSheeps?
i think yes if sammy didn't be mean with us cuz sgs1 had 3 android updates : Eclair-Froyo-GB
btw cm team will bring it for our devices so we dont care about what will sammy do
about isheep i think they will change the icons in ios 6 and they will Laugh on there ass ^_^
Maybe not from Samsung, but cm10 will be available most likely.
The hardware is strong enough for sure, as I doubt that Google will make some sort of huge jump when it comes to the hardware requirements.
Anyway, it's too early to talk about this, as we pretty much know nothing right now.
18 months is the time an android device should be officially supported by software updates
The Galaxy Nexus for sure will get the update. As the Galaxy S II has a similar [or better] hardware, and it's a market success maybe it will get the update. But I don't trust Samsung, and I will try to wait for the next Nexus or get the S III for now until Nexus is released here on Brazil. Google should force all companies to use the pure new Android with some more features, but not with less.

Cyanogenmod 10.1.0 Comes to Galaxy Ace

Android 4.1 Jelly Bean is already out on the Galaxy Nexus, but other phone are still waiting for manufacturers to do the work and update their handsets to the newest version of Android. What’s worse is that some handset will never officially get updated to Jelly Bean.
If you want to change that, you should be on XDA Developers where all the development happens and now the Samsung Galaxy Ace and Gio, some of the most affordable low-end Androids, got the CyanogenMod 10 ports.
CyanogenMod 10 is the Jelly Bean based version of the custom ROM. If you want to flash it, just check out the links below where you’ll find all the detailed information you need.
Interestingly, the Ace and Gio were never included in Samsung’s plans for the update to even ICS as they run on a pretty dated ARMv6 processors. Now, a very important disclaimer is that those ports are not yet final - they are alpha versions that are still not ready for prime time. You can get on and help the developer and also get a taste of what’s to come with them though.
What's the point of this? Posting an ad for XDA forums on XDA forums kinda defeats the purpose, no?
blugonjic said:
What's the point of this? Posting an ad for XDA forums on XDA forums kinda defeats the purpose, no?
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lol..
Nexus-4-Ace said:
Android 4.1 Jelly Bean is already out on the Galaxy Nexus, but other phone are still waiting for manufacturers to do the work and update their handsets to the newest version of Android. What’s worse is that some handset will never officially get updated to Jelly Bean.
If you want to change that, you should be on XDA Developers where all the development happens and now the Samsung Galaxy Ace and Gio, some of the most affordable low-end Androids, got the CyanogenMod 10 ports.
CyanogenMod 10 is the Jelly Bean based version of the custom ROM. If you want to flash it, just check out the links below where you’ll find all the detailed information you need.
Interestingly, the Ace and Gio were never included in Samsung’s plans for the update to even ICS as they run on a pretty dated ARMv6 processors. Now, a very important disclaimer is that those ports are not yet final - they are alpha versions that are still not ready for prime time. You can get on and help the developer and also get a taste of what’s to come with them though.
Click to expand...
Click to collapse
WE KNOW IT!!... so Where is your NEXUS 4 ROM for Galaxy Ace?
DON'T CREATE USELESS THREADS WITHOUT SENSE!!
Thanks for understanding it
Visiting the Android Development section is 10 times faster than reading this thread
Thread closed.

No Nougat Update for a3 2016?

https://www.dropbox.com/s/bgce2efur8tq1ot/Screenshot_2017-05-13-17-13-44.png?dl=0 She said it was not compatible yet it got the wifi alliance http://www.wi-fi.org/content/search-page?keys=SM-A310F :confused: I think it's true because only the a5 2016 and a7 2016 got it but the a3 2016 hasn't?:crying:
Based on the existence of the certificate the update exists and is/was already under testing.
The only possible reason not to release it if they f*cked up the optimization of touchwiz for nougat like they did before a few times, resulting in failure to release updates to below flagship devices (like S4 mini).
The A36 is marketed as an ultra mid range device, so if it happens again despite their promises they could probably say goodbye to mid range buyers for once.
Let me explain: power users know Android. They (we) know that with every major update it's more and more optimized and less demanding on hardware, but Samsung seems to have a trouble following that trend with tw. They almost do the opposite, while people demand updates, and it's also in the interest of Google, so they have already warned manufacturers to do their best on the matter, specially Samsung after their past neglections. This topic has a great influence on our preferences and despite the other fields Samsung devices excelling in our eyes, it could change the situation. Now, most simple users choose devices based on our opinions. They ask us for advices. If I prefer Samsung devices, 100-150 people around me will prefer Samsung too based on my opinion; but if I prefer another brand instead, they will buy their devices instead. Now imagine how the numbers come with a lot more power users exisiting in the world, not just me.
The nougat update for A36 (having the broadest market amongst other A and J series devices thanks to it's handy size, yet powerful hw and quality housing) is a big opportunity to show us they have changed their attitude towards mid-range users, something people and Google are waiting for a long time, so they know it would be a disaster for them to back out from it in the final moments. I hope they won't.
I hope they release it but it explains why a7 and a5 2016 got nougat before the a3
link is broken
...if I get Nougat on my A3 2016...I won't ever enter this forum again.
Spreading negative information like this by pointing broken links as source is 3rd grade child stupidity.
It's not my fault if it doesn't work I saw it myself
Anyway if you want the link it's here https://www.dropbox.com/s/p9w3d54sk2fvguj/Screenshot_2017-05-18-18-20-37.png?dl=0. Next time don't swear at me.
arif8912 said:
Anyway if you want the link it's here https://www.dropbox.com/s/p9w3d54sk2fvguj/Screenshot_2017-05-18-18-20-37.png?dl=0. Next time don't swear at me.
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Click to collapse
These support guys don't know what they are saying... "I'm afraid it's not compatible" => there is no such thing. If they make a compatible build than it is compatible, simple as that. Also, when I've asked them, I got the response that IT IS GOOGLE WHO MAKES THE UPDATES, THEN THE CARRIERS REVIEW IT AND RELEASE IT. Yes, this is how it should be ideally if there would be a flexible hardware abstraction layer, but sadly it is Samsung who has to build the update after Google releases the source, and before carriers can deploy it... When I had to rate the conversation I wrote them that their support department has no access to proper information even about HOW updates work which is very troubling for conscious users who chose Samsung because of Android (+their quality hardware) and expect them to properly provide updates for their ultra mid range devices too, not just for their overpriced flagships.
http://www.samsung.com/tr/support/newsalert/100061 A3 2016 update got delayed to 29th may-2nd june

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