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I just wanted to know if anyone had exchanged thier g-tablet through Woot.com so that I could see what the process is. I've been trying to get my gtab repaired\replaced all week since it stopped charging. I've gotten absolutely nowhere with viewsonic, unless you count empty promises as getting somewhere, and in fact I forgot that I had sent an email to Woot.com seeing if I should go through them to get the device repaired\replaced.
Then out of nowhere, about 15 minutes ago, I got an email from Woot that a replacement was being shipped to me, and it's already in transit from texas!
I was just wondering, am I being sent an actual replacement device, and I'll return the malfunctioning one, or are they sending me a self addressed box so that I can send my g-tab in and wait for a replacement?
The shipping weight of the package they're sending me is about 3.6 lbs, so it seems like they may actually be sending me a real replacement, and then I'll send them the broken one...which would be totally badace.
Anyone had any experience with exchanging goods from Woot.com?
My WootTab arrived on Marth 30th, DOA. I looked on the woot.com faq and it said many times, they run out of stock so the most times, a refund was the only option. Because of what I read on the FAQ, I decided to just RMA it through Viewsonic. At the time, they still had the 800 number support and the CS guy I talked to was American and the office was located in Texas.
Yesterday, I tried calling to find out where my replacement was and found they had changed the number to non-toll-free number located in Beverly Hills, CA. and everyone (except for a lady named Sue) spoke with a foriegn accent, some very hard to understand. Sue actually did call me back and gave me my fedex tracking number and said it was in transit.
So, I do not know if I got lucky or not, but RMAing it through Viewsonic was not too painful. Just had to pay to ship it back, but I shipped it USPS so it was pretty cheap.
Mine arrived with a dead pixel, so I contacted ViewSonic to see if they would take it back. They directed me to send an email to [email protected] with my order number and why I needed an exchange. I did so, and received back an email a day or two later with a link to print out a FedEx Ground label for my return package. Sometime after I dropped it off at FedEx, I had confirmation that Woot had mailed me a new Gtab. Nothing was said regarding cross-shipping, but I am sure they get a notice when the barcode from the return package is scanned in.
The new Gtab arrived pristine and working, however I could not get the OTA update. I'm waiting for their server to come back online so I may get the official update, and begin the process of rooting.
I too got a replacement through Woot. Was really painless and the new one arrived within a week. I actually haven't even send the first one back yet.... You have a few weeks to print out the Fedex label.
I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
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How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
Sly-Delvecchio said:
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
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Click to collapse
What exactly is the problem you have with your Prime?
I am sorry to hear you are having difficulty. What is it you are trying to get resolved? After 10 months I'm not surprised that a retail store is not supporting your issues. Asus UK not working with you is much more surprising.
While I can not say I have had much luck with the RMA process as it relates to Asus USA they are at least responsive to my emails and phone calls.
Sly-Delvecchio said:
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
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Click to collapse
The prime is what it is. Jellybean is about as good as it's going to get, and unfortunately we are all stuck with it. The thing is though, with JB it is at least usable. Take this as a very expensive lesson, and stick to Samsung in the future. It's unfortunate that the retailer is not willing to work with you, but all I can say is, don't buy from them again.
'The awardwas
Thanks for the replies guys.
I didn't have an email notification (spambox?!) so sorry for delay.
The main issues I have are Wireless issues (Wifi/GPS) and the base coming apart.
Yes I was surprised that neither the retailer or Asus UK care - because as sputnik767 says, my only option will be to never buy from Asus again, and Asus could easily keep me as a customer by working with me on the issues and not forcing me to send it to a "service centre" to have nothing done to it for 2 weeks.
What I would like is either an exchange for the Infinity, or at the very least, a trade-up option.
Sly-Delvecchio said:
Thanks for the replies guys.
I didn't have an email notification (spambox?!) so sorry for delay.
The main issues I have are Wireless issues (Wifi/GPS) and the base coming apart.
Yes I was surprised that neither the retailer or Asus UK care - because as sputnik767 says, my only option will be to never buy from Asus again, and Asus could easily keep me as a customer by working with me on the issues and not forcing me to send it to a "service centre" to have nothing done to it for 2 weeks.
What I would like is either an exchange for the Infinity, or at the very least, a trade-up option.
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I have the same issue with my dock and I highly suspect it caused the screen to start to crack. After a epic battle with ASUS customer service I finally got them to replace the LCD and touchscreen under guarantee (this took an independent inspection and threats of legal action and Anne Robinson and the watchdog team). When I eventually got the tablet back it was not assembled correctly and required another RMA to assemble correctly. The tablet is now OK but the dock was returned in the same sloppy/wobbly condition. They also changed my main board when they changed the LCD/TS so I cant unlock the bootloader. I have now waited for about a month to see if others who have RMA'ed for the unlock issue have been able to unlock after another RMA. So far the proposed fix (RMA) has failed for anyone who has tried so I am stuck on stock roms.
I may have a contact to help you though,
I have contact details for Charlie Payne, His job title is ASUS UK Service Specialist.
I will PM you his email.
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
I did a RMA on mine about 6 months ago - USE LIVE CHAT on the website, DO NOT CALL. Those people have a remote clue as to what is going on. And visit them in the live chat everyday.
Do a dispute with the credit card company, print out the tracking. If you have a receipt that shows the return to address, include that too. Hopefully you took some pics of the box/packaging as well. A chargeback will get there attention quickly.
Miracles happened and I got my refund today! Thanks in part to a rep (Samer) on the ZTE forums.
emtownsend said:
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
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I guess you're based in the US. European customer service from Wsupport has been amazing over here.
I wanted to register for the promotion and receive a free wireless charger but so far, they haven't even enabled registration on their promo website.
https://www.samsung.com/au/note8-wirelesscharger-offer
None of the links to the registration form actually work. The site says to register when you receive your device (which I have) but doesn't say that the registration will open on a certain date. The promo ends tonight but I can't see why they'd have to wait until the promo ends before opening up registrations.
Can anyone else access the registration form?
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
Salveh said:
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
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I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
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Click to collapse
I logged into My Vodafone and found a form to request the Proof of Purchase document. They'll send it to me via email in the next couple of days. Be interesting to see if this mythical "Proof of Purchase number" is on this document. If not, I can see both Samsung and Vodafone finding themselves in legal hot water over what appears to be a promotion that is impossible to actually redeem. If they make this too difficult, I'll put in a complaint to the ACCC as this kind of thing is illegal.
Just registered for my wireless charger this afternoon, w00t! Hopefully these don't take forever to confirm and ship like the S7 Gear VR's did. lol..
Has anyone that registered for the promo received any confirmation from Samsung? I asked Vodafone for a Proof of Purchase but it didn't have all of the information Samsung is demanding. I used it for my registration anyway as Vodafone don't provide any documentation that complies with Samsung's demands. I'm waiting to see if they accept it anyway. If they don't, I'll lodge a complaint against Samsung and Vodafone (because they advertised the promotion on their site) with the Australian Competition and Consumer Commission (ACCC). Samsung can't offer a promotion with conditions that are impossible to fulfil and Vodafone shouldn't advertise that promotion if they can't provide the required documents to enable a customer to participate. I'll drag both of them through the legal mud by their balls if I have to.
completed it 11 days ago and got an email saying they will respond in up to 15 days whether I got my "gift" or not.
That was a week ago...
I used my receipt number in the proof of purchase number but I paid through Paypal. Waiting to see how they will deal with that...
Going back and checking There is a reference number and a link to check how the redemption is going. Clicking the link sends me to a site asking for the reference number and my registered email. After entering the data I get a message here -
Mines approved. Waiting to be shipped.
Registered the day it went live, still status is registered
Also does anyone know why America and other country got more pre order gifts than us?
Other country had the choice of either a wireless charger, and a 128gbSD card or a VR camera and a SD card,.
Just wondering
Received this email today.
Dear Samsung Note8 Customer,
We hope you are enjoying your new Note8.
We would like to apologise for the delays in processing your claim for the Samsung Wireless Charger Promotion. The demand for the Wireless Charger has exceeded expectations and overwhelmed our promotions team.
Rest assured though, we have expanded the team and are working hard to get through the claims as quickly as possible. You will receive an email once your claim has been processed and also when your Wireless Charger has been shipped.
In the meantime, if you would like to check the status of your claim, please access the redemption website here.
Thank you for your patience.
Yours,
Samsung Promotions Team
Looks like I'm going to waiting forever.
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
ultramag69 said:
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
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yeah samsung dont seem to be as talented in organising things like this.
still waiting on the "Loyalty bonus" thing as well... very poorly communicated thing that we should be very pleased and excited about but now am just tired and angry about.
Well that was a drama and a half... Finally got the "Congratulations" email. Now it will only take up to a month to send out...
It's like the star wars saga, it just keeps going even after you think it is finished for good.....
Arrived a week ago... Not bad, but would've preferred the 256gb micro sd....
Registered Sept 22nd
Approved Oct 12th
Dispatched Oct 27th
Received Oct 31st
Email notifications are slower than the actual progress.. I received the "dispatch" email on the same day I received it.
note 8 promotions
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Click to expand...
Click to collapse
by not saying you had a note 7 you may have missed out on the $250 note 7 loyalty promotion,i didn't have proof that i use to have 2 note 7s' on contract,i got telstra to print out my contract details,Samsung sent back an email saying, as you are also eligible for a bonus $250 Samsung online promotion code, we have transferred your claim to the 'Galaxy Note7 Loyalty Reward Offer' website.,which made me have to wait longer,everything now has been verified and i was told to wait up to 30 business days,as from today i have a week to go.i sent them an email saying the note 9 will be out by the time i get my charger.