All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
sciurius said:
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
Click to expand...
Click to collapse
clear data for google services framework, and force close it and reboot, or idk, downgrade the play store, also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account, hope i helped
Ranomez said:
clear data for google services framework, and force close it and reboot,
Click to expand...
Click to collapse
That did not make a difference.
or idk, downgrade the play store,
Click to expand...
Click to collapse
How can I do that?
also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account,
Click to expand...
Click to collapse
When I try this, it asks for confirmation, I press 'Remove account' and then comes a dialog similar to "this account is required by some applications, you can only remove it by resetting the phone to factory defaults (...)".
sciurius said:
How can I do that?
Click to expand...
Click to collapse
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be, also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Ranomez said:
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be,
Click to expand...
Click to collapse
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Click to expand...
Click to collapse
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Actually, I have the feeling that Market (and Play) try to start some authentication service, that fails or is missing.
sciurius said:
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Click to expand...
Click to collapse
hmm............try using the program u used to install market again, but first try after uninstalling updates to clear cache and data for google services framework and market, and also try to force stop them, otherwise try to reuse the app u used to install market
I removed the google apps and reinstalled them (several times, several ways). Finally success after reinstall using ArcTools. Now I can start Google Play. I asks me to create an account and it seems to work again.
Thanks for the assistance!
Again, I lost Google Play. Same symptoms: it says I need to sign in or create an account first, but doesn't give me the opportunity to do so.
I removed everything Google related. Re-installed Market (using ArcTools) but Market just doesn't get installed. Similar when trying to install Play using ArcTools: all tools get installed but there's no Play.
When restoring Market or Play from backup I have the same problems decribed in the beginning of the message.
Really puzzling - and frustrating.
Related
I am pulling my hair out here. I followed all the steps to install CM7 including selecting Google Apps. After booting up it prompts me for my Google account info and it signs in.
Now the problems begin...
I cannot install anything from the Market. Everything comes up as download is unsuccessful.
However, if I go to the web market, I can install things from there and it works. I have cleared the market and download cache.
KerryG said:
I am pulling my hair out here. I followed all the steps to install CM7 including selecting Google Apps. After booting up it prompts me for my Google account info and it signs in.
Now the problems begin...
I cannot install anything from the Market. Everything comes up as download is unsuccessful.
However, if I go to the web market, I can install things from there and it works. I have cleared the market and download cache.
Click to expand...
Click to collapse
Tried reinstalling GAPPS? I had issues with contacts not appearing and no Google accounts listed. I couldnt even add a Google account. Everything was fixed when I booted into recovery and reapplied the GAPPS. What was weird was I could still make/receive calls and texts.
Yup, tried reinstalling Google Apps via CWM. When it reboots it asked me which apps I want to install, but wont install them.
Yes, I have network connectivity. I can install GMail from web market and get my email to work.
KerryG said:
Yup, tried reinstalling Google Apps via CWM. When it reboots it asked me which apps I want to install, but wont install them.
Yes, I have network connectivity. I can install GMail from web market and get my email to work.
Click to expand...
Click to collapse
Not sure really. May want to post this in the ROM thread.
May have already done so, but I would wipe to factory, cache, dcache, and see if that fixes it. And I came from the Bionix FROYO build running the froyo bootloader. If thats of any help. Also, applying it in ROM Manager would not work for some reason. So I DLed the ROM and GAPPS to my SD and applied manually in recovery after wiping to factory and everything else.
techbeck said:
Not sure really. May want to post this in the ROM thread.
Click to expand...
Click to collapse
NO
As for the issue, try going to accounts and sync making sure that background data is enabled and make sure you have things syncing to that account. Then remove the account reboot the phone and re-add it through the accounts and sync.
also try re downloading the package could be corrupt
bearsfan85 said:
NO
As for the issue, try going to accounts and sync making sure that background data is enabled and make sure you have things syncing to that account. Then remove the account reboot the phone and re-add it through the accounts and sync.
also try re downloading the package could be corrupt
Click to expand...
Click to collapse
If that doesn't work try wiping your phone.
Seems like this is with my account as my XOOM is doing the exact same thing.
Called Google for support, they cant figure it out either. Escalating to someone else.
bearsfan85 said:
NO
Click to expand...
Click to collapse
Why not. The ROM thread said to not report bugs...not to ask how to fix something. The thread is full of being asking for help to fix issues.
it is not a CM7 issue at this point as it is happening with two different devices and even odin'ing back to a stock rom didn't solve it.
Recently my Samsung Galaxy Mini went into a boot loop. To solve this, I had to factory reset the phone, deleting all my apps. When I log onto google play, and navigate to my previous apps, it says they are still installed, and won't let me reinstall them. Is there any way round this?
Thanks
how about the backup?did you always backup app?
if not,i think you can redownload using another website like appbrain...after that you can automatic update from google play..this is just my thought
Also you can enter to Play Store from your PC, and install all the apps that you need (clicking on the Install button, the app will be installed in your phone).
my android apps
go to Google play and my android apps on right hand side or hit this link https://play.google.com/apps
it will show you all the apps that u have installed on your phone, now click on app one by one and click on install button through web, in this way you can install the apps that u have loose
please press thank you button if u like this.
The thing is, when I go to "my apps", it says I already have them installed, when I don't. The install button is greyed out.
Vendettonator said:
Recently my Samsung Galaxy Mini went into a boot loop. To solve this, I had to factory reset the phone, deleting all my apps. When I log onto google play, and navigate to my previous apps, it says they are still installed, and won't let me reinstall them. Is there any way round this?
Thanks
Click to expand...
Click to collapse
me too 've same doubt...plz help me....!!!
ashishhariyan said:
me too 've same doubt...plz help me....!!!
Click to expand...
Click to collapse
I had the same problem. The solution is simple however. I'm using Cyanogenmod for my rom. It turns out you have to download and install the google play apk.
As soon as I rebooted, I was asked for my Google account and once I entered the information, everything, including my apps, automatically downloaded and installed. Of course, it's important to note that I backed up my account to my Google account. I highly recommend this.
So, I think if you just find the gapp.apk for your rom, you'll be ok.
Hope that helps,
Vendettonator said:
Recently my Samsung Galaxy Mini went into a boot loop. To solve this, I had to factory reset the phone, deleting all my apps. When I log onto google play, and navigate to my previous apps, it says they are still installed, and won't let me reinstall them. Is there any way round this?
Thanks
Click to expand...
Click to collapse
just wipe the data cache and dalvik cache using cwm
Hi there
I hope someone can help me or give me a pointer. The short story is that Google Play has reverted to the Android Market (v2.3.4) and I can't download anything from the Market.
The longer story is this...
I have a Samsung Galaxy S2, bought sim-free over a year ago, running Android 2.3.3. Yesterday I had a problem with Google Play not being able to download some apps. This was clearly wrong: I had 1.5GB free of 16GB. In the course of trying to fix this (ha!), and trying to find recovery mode, I borked the device further. Google Play reverted to Android Market v2.3.4, and some apps got messed up in random ways and consistently crashed. I uninstalled some of the crashing apps, but I still cannot download anything from the Market in order to reinstall them.
I've cleared cache and cleared data for various apps and services: Market, Download Manager, Google Play Services (odd that that's still there), Google Services Framework, and maybe some others.
The problem with the Market is that when I touch to download an app it readies itself for the download (moving diagonal lines on the progress bar) and then the progress bar disappears as if it's finished. There is no download, and certainly no install, but no error message either. On the other hand my web-based Google Play account says I've just downloaded it. And meanwhile my web-based Google Play account says there are no devices associated with my account.
Given the situation with Market, I can't even download something like MarketFixer which may help. I can sideload apks, but I can't find a (legitimate-looking) apk like MarketFixer to download.
I've never rooted my device, so I don't expect to have to do that to fix this. Before do a factory reset, does anyone have any ideas?
Many thanks
Nik
Update: Solved in thread below
ah darn!! i thought i could help you, up until the point where you said you didn't root . If you rooted then you could just install the latest version of google play
dragid10 said:
ah darn!! i thought i could help you, up until the point where you said you didn't root . If you rooted then you could just install the latest version of google play
Click to expand...
Click to collapse
Thanks for even thinking of that, dragid10.
Hmm... theoretically, if I routed, where would I get the latest version of Google Play from? I can't access the Market, after all.
There are a few threads in the apps forum here on XDA one is http://forum.xda-developers.com/showthread.php?t=1932489
I also don't think you need to be rooted to install it. Just make sure you turn on unknown sources from settings(either under applications or security)
Also have you tried uninstalling updates for the market or removing your Google account from your phone and re-adding it.
Edit:Updated thread URL original one was a closed thread.
nsmith4 said:
There are a few threads in the apps forum here on XDA one is http://forum.xda-developers.com/showthread.php?t=1932489
I also don't think you need to be rooted to install it. Just make sure you turn on unknown sources from settings(either under applications or security)
Also have you tried uninstalling updates for the market or removing your Google account from your phone and re-adding it.
Edit:Updated thread URL original one was a closed thread.
Click to expand...
Click to collapse
nsmith4, thank you. That's moved me a bit forward. I couldn't find a Google Play apk, and now I've got Google Play back on my device, and the web version of Google Play knows about my device again.
(I did try to delete my Google account and it refused me. It said it was needed by some applications and should do a factory reset instead!)
So now it seems I'm back to my original problem: I (still) can't download any apps from Google Play because it says (wrongly) there's insufficient space on device. I shall keep looking for an apk of MarketFixer or similar. This problem is now the same as the one reported here:
http://forum.xda-developers.com/showthread.php?t=1436188
although of course I cannot download MarketFix to help me fix the market.
Update: That install of Google Play didn't stick. When I rebooted the phone it took me through the Android initiation process (asked for Google username and password) and Market was back in place of Play.
Looks like a problem with factory resetting every time you restart. That is a bigger problem. Google Play will automatically update itself (all update to com.android.vending will).
Try taking the ICS update (if you haven't already), you need a fresh install of the OS. Or you can root and install a ROM. Same thing
Sent from my DROID2 using xda premium
You say you "borked the device further". The question is, what happened? What did you do, and what got borked, in what way? If you don't even know, then it will be difficult or impossible to repair. The easiest and fastest solution will be to install a fresh ROM, like Gagdude said.
-- Sent from my TouchPad using Communities
post-mortem said:
You say you "borked the device further". The question is, what happened? What did you do, and what got borked, in what way? If you don't even know, then it will be difficult or impossible to repair. The easiest and fastest solution will be to install a fresh ROM, like Gagdude said.
Click to expand...
Click to collapse
gagdude, post-mortem: No, I didn't keep a careful record of what I did. The "borking" is a combination of the problems listed above. I'm going to do a factory reset and upgrade to ICS, as suggested, thanks. Will keep you posted.
Mid-point update: Successfully factory reset my phone (Volume up + Power on, factory reset, then reboot). Now my SIM card isn't recognised (sigh).
The same problem, but with a different device, is here:
http://forum.xda-developers.com/showthread.php?t=1344576
It appears as if my modem software is messed up. The saga continues.
Solved! SIM working again.
...And miraculously it's solved!
I flashed a new ROM onto the device -- ICS, which is very shiny and new to me -- using Odin, and it came back to life perfectly. Useful links were:
"[ROM+Guide] Official i9100 Firmwares LPE/Q/7/2/F/S/4/7/G/9/W/D/F Download"
http://forum.xda-developers.com/showthread.php?t=1075278
"Firmware Archive" - where I got the firmware download from
http://samsung-updates.com/
Solution to "RESOLVED [Q] SIM not detected?? (ATT + polish GNOTE)" - not my device, but a story that encouraged me to install a new ROM.
http://forum.xda-developers.com/showpost.php?p=19407086&postcount=28
Odin download - although it seems this is an old version:
http://forum.xda-developers.com/showthread.php?t=1738841
Thanks to all on these forums (not just this thread) for sharing their experiences.
My phone has YouTube version 12.16.16 installed when the newest version in the Play Store is 12.19.56.
However the YouTube page in the play store does not show an Update button, just an Open button.
I downloaded the latest version APK, but I'm getting an "App not installed" error message while trying to install the APK.
After doing some google searching I reset app preferences, cleared cache of the Play Store and the Play Services apps and restarted the phone. Afterwards I'm still getting an error while installing the APK.
Any advice?
tomerstern said:
My phone has YouTube version 12.16.16 installed when the newest version in the Play Store is 12.19.56.
However the YouTube page in the play store does not show an Update button, just an Open button.
I downloaded the latest version APK, but I'm getting an "App not installed" error message while trying to install the APK.
After doing some google searching I reset app preferences, cleared cache of the Play Store and the Play Services apps and restarted the phone. Afterwards I'm still getting an error while installing the APK.
Any advice?
Click to expand...
Click to collapse
i had a similar problem with O, i think i removed youtube from system to fix it
AL_IRAQI said:
i had a similar problem with O, i think i removed youtube from system to fix it
Click to expand...
Click to collapse
What do you mean by remove from system?
tomerstern said:
What do you mean by remove from system?
Click to expand...
Click to collapse
Deleted it entirely so it isn't a system app. Are you rooted? Remove it with titanium backup and reinstall from the play store
crixley said:
Deleted it entirely so it isn't a system app. Are you rooted? Remove it with titanium backup and reinstall from the play store
Click to expand...
Click to collapse
As mentioned in the topic, my device is not rooted. Any way to do it without rooting my device?
tomerstern said:
As mentioned in the topic, my device is not rooted. Any way to do it without rooting my device?
Click to expand...
Click to collapse
Ah sorry.. you could try uninstalling updates from settings/apps and then updating again in the play store
Could you please guide me further? Are you running android O?
I entered apps info from the settings and could not find an uninstall updates button. I would expect the button to appear in the play store on the YouTube page, but it does not.
tomerstern said:
Could you please guide me further? Are you running android O?
I entered apps info from the settings and could not find an uninstall updates button. I would expect the button to appear in the play store on the YouTube page, but it does not.
Click to expand...
Click to collapse
Under apps it is the "disable" button. It will ask if you want to uninstall updates, click OK and let it disable.
Now reenable it and install update from play store
crixley said:
Ah sorry.. you could try uninstalling updates from settings/apps and then updating again in the play store
Click to expand...
Click to collapse
When I disable YouTube it just gets disabled. I do not get asked any questions. I still do not know how to get updates.
Anybody has an advice?
Not any app should be disabled. It's hard to tell as we don't know all modifications you did to your system. It seems to be working for everyone.
Factory reset and done...
rchtk said:
Not any app should be disabled. It's hard to tell as we don't know all modifications you did to your system. It seems to be working for everyone.
Factory reset and done...
Click to expand...
Click to collapse
You have no idea what I'm talking about obviously
On earlier versions (not sure about on O), when you disable it'll ask you if you want to uninstall updates. You can then re-enable and reinstall the updates.
tomerstern said:
Anybody has an advice?
Click to expand...
Click to collapse
If you don't want root, flash twrp with fastboot, boot to twrp recovery, mount system, use twrpfilemanager to delete YouTube, use twrp to install stock recovery.img, boot system and install YouTube from playstore.
First you can try to download YouTube.apk from apkmirror.com and try updating manually.
Edit, sry you tried that already.
Good luck, root makes life easier
crixley said:
You have no idea what I'm talking about obviously
On earlier versions (not sure about on O), when you disable it'll ask you if you want to uninstall updates. You can then re-enable and reinstall the updates.
Click to expand...
Click to collapse
Keep calm. I didn't read your message.
What I am saying is that no apps should be disabled (not only YouTube) and that finally a factory reset would solve the problem.
rchtk said:
Keep calm. I didn't read your message.
What I am saying is that no apps should be disabled (not only YouTube) and that finally a factory reset would solve the problem.
Click to expand...
Click to collapse
That would take a lot longer than what I suggested. A full reset vs a two second fix.
crixley said:
That would take a lot longer than what I suggested. A full reset vs a two second fix.
Click to expand...
Click to collapse
Twice you quote my whole post but only answer the part you are interested in.
The suggestion that I gave after yours to re-enable all apps is valid whatever you say and includes your ''two seconds fix''.... I brought this to his attention because he's still asking for help.
So if your fix doesn't work OP can try this and ultimately factory reset.
Wow I don't intend to explain 3 times a so simple post. Take your time to read...
rchtk said:
Twice you quote my whole post but only answer the part you are interested in.
The suggestion that I gave after yours to re-enable all apps is valid whatever you say and includes your ''two seconds fix''.... I brought this to his attention because he's still asking for help.
So if your fix doesn't work OP can try this and ultimately factory reset.
Wow I don't intend to explain 3 times a so simple post. Take your time to read...
Click to expand...
Click to collapse
Are you on your period
rchtk said:
Twice you quote my whole post but only answer the part you are interested in.
The suggestion that I gave after yours to re-enable all apps is valid whatever you say and includes your ''two seconds fix''.... I brought this to his attention because he's still asking for help.
So if your fix doesn't work OP can try this and ultimately factory reset.
Wow I don't intend to explain 3 times a so simple post. Take your time to read...
Click to expand...
Click to collapse
Nice bull****ting with your factory reset, lol
I was on O and had the new updated youtube tabs. After resetting it back to 7.1.2 the tabs didn't appear. Deleted the app from system with no luck.
Can you clarify on how you think a factory reset would solve this?
trantium said:
Nice bull****ting with your factory reset, lol
I was on O and had the new updated youtube tabs. After resetting it back to 7.1.2 the tabs didn't appear. Deleted the app from system with no luck.
Can you clarify on how you think a factory reset would solve this?
Click to expand...
Click to collapse
YouTube DP3 now
I have a CN ROM, but after the latest update (13.5.380) it disabled google play store, so I tried clearing cache and storage even removing my google account and see if it works, now as a last resort I factory reset it and voila! all google play apps are gone, can't even install google play, so my question is there anyway to flash it back to its original ROM version? (if there's any link as to where to download it that would be really helpful) thanks in advance.
I am experiencing the same. O don't know what else to do. Can't get into any google accounts. Please help
luciandroid said:
I have a CN ROM, but after the latest update (13.5.380) it disabled google play store, so I tried clearing cache and storage even removing my google account and see if it works, now as a last resort I factory reset it and voila! all google play apps are gone, can't even install google play, so my question is there anyway to flash it back to its original ROM version? (if there's any link as to where to download it that would be really helpful) thanks in advance.
Click to expand...
Click to collapse
I don't know is the latest update similar to y90 go to setting/app/ three dot and enable Google play service. Of course download Google APK from trusted website. Hope this help
yeah i got mine working hahaha
clearing cache and data of play store and play seevices didnt fix it.. what fixed if is update of play services
thank me later
Can someone take a screenshot of the changelog before updating ?
mokers said:
yeah i got mine working hahaha
clearing cache and data of play store and play seevices didnt fix it.. what fixed if is update of play services
thank me later
Click to expand...
Click to collapse
Can't do an update cause the system says there's a conflict between the version that is installed in the phone
Try this hope it helps, go to settings, app management, click the three dots at the upper left the click google basic services, if its already ticked, untick it then restart phone, then repeat steps then tick the google basic services again
how is android 12 with 13.5.380? is everything working 100%? Could you tell me the pros and cons?
luciandroid said:
Try this hope it helps, go to settings, app management, click the three dots at the upper left the click google basic services, if its already ticked, untick it then restart phone, then repeat steps then tick the google basic services again
Click to expand...
Click to collapse
This worked for me. Thank you so much
Hello, can you expand a little more please?
Did you mean to disable the application and restart the phone and activate the application?
luciandroid said:
Try this hope it helps, go to settings, app management, click the three dots at the upper left the click google basic services, if its already ticked, untick it then restart phone, then repeat steps then tick the google basic services again
Click to expand...
Click to collapse
Thank you.
I fix it.
Thank you