I've had this phone for about 10 days. On Wednesday morning I awoke to the phone displaying a no SIM message at the top of the screen. I found this thread in the One X forum:
http://forum.xda-developers.com/showthread.php?t=1581349
I'm guessing that since these phones are so similar construction wise the issue I'm having is probably the same. Here's what I know so far. The first instance happened after some heavy gaming. To remedy it I restarted the phone. The second instance randomly occured while the phone layed on its back. Once again I remedied it by restarting the phone. Third instance happened sometime overnight. This time the remedy was switching on/off airplane mode.
I'm rooted with bl unlocked running insertcoin 1.1.3. Anyone else having no SIM issues? If so do you feel it is software or hardware related?
Sent from my HTC One X+ using xda app-developers app
it's simcard related, just pop it out and back in, also search the forum this has been brought up already
Lloir said:
it's simcard related, just pop it out and back in, also search the forum this has been brought up already
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Umm I did search... Hence the link posted up above. Perhaps "one x+ no SIM" is not adequate. What are you searching on where you find the discussion that was brought up before?
Sent from my HTC One X+ using xda app-developers app
As suggested in other threads, I cut out a piece of a post-it note, stuck it on the back of the sim and I haven't had the issue since.
I decided to call HTC. They are mailing a new SIM tray to try. They advised if it does not remedy the issues to contact att and have the phone replaced as it sounds like the SIM card reader itself is defective. As suggested by the rep the phone is designed to work without postit notes and something is defective which is causing the problem.
Sent from my HTC One X+ using xda app-developers app
dantegl36 said:
I've had this phone for about 10 days. On Wednesday morning I awoke to the phone displaying a no SIM message at the top of the screen. I found this thread in the One X forum:
http://forum.xda-developers.com/showthread.php?t=1581349
I'm guessing that since these phones are so similar construction wise the issue I'm having is probably the same. Here's what I know so far. The first instance happened after some heavy gaming. To remedy it I restarted the phone. The second instance randomly occured while the phone layed on its back. Once again I remedied it by restarting the phone. Third instance happened sometime overnight. This time the remedy was switching on/off airplane mode.
I'm rooted with bl unlocked running insertcoin 1.1.3. Anyone else having no SIM issues? If so do you feel it is software or hardware related?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
As Lloir Said this has been answered several times, including by myself. The problem is hardware related. The sim card sits in the tray loose and every so often manages to wiggle its way out. DO NOT try and fix this by restarting the phone. I am sure it will not break anything but this is not a fix in the least bit. Pop the card out re seat it and place it back in. I have not had an issue in weeks since doing this. Other recomend a postit or tape, do so at your own risk. You would feel pretty stupid if something got stuck in there.
I used a piece of a sticker and stuck the sim to the tray after getting the error for a week. This was about a month ago and I haven't received the error since.
People say to use a piece of paper or something of that nature, but I would feel pretty sketchy about removing the sim one day and the paper not coming out with it.
I was actually able to shake my phone lightly and hear the sim card rattle around. Even placing my phone flat on its back and playing music or sounds from the speaker would be enough to rattle the sim around. Definitely Hardware issue.
Kraizk said:
As Lloir Said this has been answered several times, including by myself. The problem is hardware related. The sim card sits in the tray loose and every so often manages to wiggle its way out. DO NOT try and fix this by restarting the phone. I am sure it will not break anything but this is not a fix in the least bit. Pop the card out re seat it and place it back in. I have not had an issue in weeks since doing this. Other recomend a postit or tape, do so at your own risk. You would feel pretty stupid if something got stuck in there.
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Click to collapse
I've had this happen two times to me and just restarted the phone, both times happened with a couple days of each other but this was at least 2 weeks ago. Why do you not recommend restarting the phone? Is it just because its not a real fix or could it do some sort of damage to the phone?
Jeklund said:
I've had this happen two times to me and just restarted the phone, both times happened with a couple days of each other but this was at least 2 weeks ago. Why do you not recommend restarting the phone? Is it just because its not a real fix or could it do some sort of damage to the phone?
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Click to collapse
I said right in the post it will not break it. restarting the phone does not fix the fact the card is loose hence why it happens more frequently when restarting versus popping the card out and re-seating it.
Related
Just trying to build some statistics as to how common this turning off problem is.
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PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
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I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
Sent from my GT-P1000 using XDA Premium App
Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
Sent from my GT-I9100 using XDA App
Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
Sent from my GT-I9100 using XDA App
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
Sent from my GT-I9100 using XDA App
Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
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Lightfunkyone said:
Does reboot count as a yes?
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Click to collapse
Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
I know this is a common problem as I've seen it in other threads on other sites, but I haven't been able to find a cause/solution. My Evo 3D randomly reboots, frequently. It has happened with every firmware version since I got the phone, and with every rom/kernel I have installed. It doesn't seem to be an overheating issue. I've tried uninstalling a few apps to see if they might be the cause. Basically I'm ready to call it a hardware defect. Does anyone have any idea what causes this or how to fix it? I bought my phone unsubsidized online so it isn't easy to return, but I may have to try anyways. My 3D is useless as it is right now.
Return it.....
Sent from my EVO3D
I bought it from eBay so that's not an easy return. HTC wants me to pay to ship it to them and they want my credit card number, then if they decide it's not an issue covered by warranty then they will charge me both for looking at it and also to send it back. Basically they will hold my phone hostage if they decide they want money from me. I have filed a complaint against HTC with the Better Business Bureau over their warranty policy.
If on stock ROM, return it. Sometimes on custom roms it reboots like crazy for me when using browser.
It reboots on stock and custom roms.
Return it...
I've talked to three people at Sprint and they won't accept it as a return. They say I have to take it back to the store it was purchased at, and though I've talked to the person I bought it from, he's in another state, so Sprint says I'm SOL.
SeeNev said:
I've talked to three people at Sprint and they won't accept it as a return. They say I have to take it back to the store it was purchased at, and though I've talked to the person I bought it from, he's in another state, so Sprint says I'm SOL.
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Click to collapse
Try different Roms. My buddies had the same problem. Flashed supra and flashed silver needle kernel. Flashing a custom kernel can easily fix it. The stock kernel argues with the stock OS and the phone is tricked into thinking there is harm. Therefore reboots to try and save your phone from any damage. For sure switch the rom and kernel.
Sent from my PG86100 using Tapatalk
I reboot alot also and its been on all my roms and stock but better now on synergy rom
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tnh196 said:
I reboot alot also and its been on all my roms and stock but better now on synergy rom
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Click to collapse
Most reboots are due to using unstable software or user error, if these aren't in question then your phone is a bad apple
Sent from my PG86100 using Tapatalk
Have a look at the battery contacts. I have read of some people solving reboots by wedging in a piece of thin cardboard on the opposite end of the battery to give it more solid contact.
SeeNev said:
I know this is a common problem as I've seen it in other threads on other sites, but I haven't been able to find a cause/solution. My Evo 3D randomly reboots, frequently. It has happened with every firmware version since I got the phone, and with every rom/kernel I have installed. It doesn't seem to be an overheating issue. I've tried uninstalling a few apps to see if they might be the cause. Basically I'm ready to call it a hardware defect. Does anyone have any idea what causes this or how to fix it? I bought my phone unsubsidized online so it isn't easy to return, but I may have to try anyways. My 3D is useless as it is right now.
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Click to collapse
replace your sd card.
*EDIT.... just for the sake of being a little more informational and contributing.... a bad sd card will cause this. your phone, like a computer, can detect a bad disk and will reboot itself to check it.
i had the same problem when i first got my phone... i had my old sd card in there... random reboots. replaced the sd card, problem went away immediately.
i KNEW it was the sd card, though, as soon as i powered up the phone with the new sd card installed because on my old phone whenever i would transfer apps to sd i would get this error pretty often "failed to move application" and i would do it again and it would work.
so after i put the old one in my new 3d i would get that same error... along with the reboots, and thats how i figured it was the card.
so when i powered the phone up with the new card, i went to move my apps from the internal disk to the card and EVERY single one of them moved over the first try. and the phone has not rebooted itself once since then.
also, i heard somewhere that HTC sent some phones out with bad sd cards.... so if you are using the one that came with the phone, that could still be your issue. replace the card.
I had a horrible time with my 3vo rebooting, then got a replacement through Sprint TEP (a new one, thank goodness; ##786# tells you refurbished status) but I had the new one do the same.
Once either of mine had a single reboot, it would then continue to a complete load (booting properly) but would then reboot again after 1-5 minutes. After pulling/reconnecting the battery, it is fine for a day.
The old one had the initial reboot WAY more often than the replacement (the old one had several in a day, this one has had only one per day for the past 2 days).
How to fix: You cannot fix it. You can, however, get a good day before it begins its rebooting sequence. To so this, you have to pull the battery. I have waited until it has rebooted, then I hit shutdown and disconnect-reconnect the battery before restarting.
I hope the issue is taken care of and the initial reboot is gotten rid of.
This has happened on bare stock unrooted and rooted cleanrom 2.1 and 2.2. Also, with 2 different SD cards and 2 different batteries and 2 different 3vos. I have HTC's fastboot off.
Cause: My best guess is that HTC fastboot is not completely off even when unchecked--something differentiates what is loaded during a random reboot from what is loaded after a battery pull, but I don't know what. That, or something differentiates a shutdown and the reboot that the phone does when it reboots randomly. I could be wrong. My sample size is only 2 corrections, but it literally rebooted 12 times then stopped completely after the battery pull and the same thing happened one additional time.
I appreciate the insights you guys have given. I have pulled the battery several times and I don't believe it has done any good, though I will test that further. I am using a 32gb sd card that I purchased when I had my evo 4g and it always worked before, but I will try using the 8gb that came with the phone. The battery is snug and I even 2 two spare battery that also don't fix the problem when being used. I had a lucky 2 days without any reboots, then back to about a dozen reboots a day. So far it's happened with every rom I've tried.
I have noticed that the problem seems to get worse in areas where there is no reception. I took it into the hoover dam and it rebooted like 20 times. Also at Disneyland in different ride buildings where there's no reception it would often reboot.
Yes, marginal reception areas are usually, but not exclusively, where mine starts its reboot routine. The other is during the airvana handoff.
Neither the battery or SD card made any difference. It seems to be getting worse now. All I have to do is run an application and half the time it will reboot. I've tried wiping the system and cache and reinstalling roms. Nothing works.
I was wrong before. It is the shutdown that makes the difference. Difference got home and it began to reset itself every 5 minutes or so. I pulled tjw battery during startup and it did not break the rebooting.
After it finished reboting, I selected shutdown then poweres it back on. After it came back up, it stayed up and has been stable since.
It looks like this might be something I have to get used to. If it begins to reboot, I have to give it a clean shutdown to relieve the issue (well, for 20 hours or so, at least). Again, HTC fastboot is always off.
First off, I am very happy I joined this forum. The amount of knowledge and support here is incredible. From rooting to Roms to just general phone questions, you all seem to know everything. The issue I'm having is a common one from what I've read but I've hit a wall here. I got my 3D a few months ago and it was amazing. Recently, not so much. I began having screen issues where it would make random selections and become completely unresponsive and finally took it into the Sprint store to have it looked at. The tech there simply ordered me a new phone and I picked it up a few days ago. It is a reconditioned unit but from what I've read, that's standard practice. It's only been a few days but I'm having screen issues again. It only seems to act up when I have it plugged into the charger though. The line draw test just goes haywire. It's also difficult to replicate the exact issues to show the store reps. It's really hit or miss. My question is, do I ask for another unit or can I get a completely different phone. The Service reps have been very helpful and so far everything has been free, but do i continue on with this phone. How many times will they order me a new one? Thanks for any and all input!
Sent from my PG86100
Cmon....anybody?
Sent from my PG86100
If you have insurance they will replace it as many times as you have issues. From past experience if they have to replace the phone three times they will give you a new phone. Sometimes they may let you exchange it for a different phone...but it's very rare.
I've had the same problem and have had my phone replaced twice. I've been told by multiple reps that if I have the same problem again, they will let me exchange it for another phone. But keep in mind that not all phones carried by sprint will be available for this type of exchange. At the time i spoke to sprint last, about a month ago, the best phone suited for my needs was the motorola photon 4g. I was hoping to exchange for a galaxy s2 or "epic touch 4g". Hope this helps.
get it replaced. it only gets worse
ask for a new phone, I've heard some accounts that its a shortage of some sort on the phones mobo so replacing the screen+digi combo doesnt do much
Strange. I've been having issues with my screen as well. Sometimes I have all kinds of phantom touches, and the screen will be unresponsive... Seems a reboot temporarily fixes it. Frustrating thing is that, it happened all day Friday and when I took it to sprint after work, my phone behaved perfectly fine... They didn't know what to do... Now its doing it again...
Sent from my PG86100 using xda premium
Kapn Kaos said:
It only seems to act up when I have it plugged into the charger though.
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Click to collapse
This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
Sent from my PG86100 using xda premium
tgruendler said:
This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
Sent from my PG86100 using xda premium
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Click to collapse
Will do! Thanks!
Sent from my PG86100
Has anyone else been having the issue where your phone says that there is no simcard detected? I'm using the insert coin rom now, but it happened even before I rooted. it's been happening a lot more these past few days. I just want to know if anyone else has been having this issue? Is there an official HTC update to fix it?
A quick toggle of airplane mode fixes it but still...
starfox5194 said:
Has anyone else been having the issue where your phone says that there is no simcard detected? I'm using the insert coin rom now, but it happened even before I rooted. it's been happening a lot more these past few days. I just want to know if anyone else has been having this issue? Is there an official HTC update to fix it?
A quick toggle of airplane mode fixes it but still...
Click to expand...
Click to collapse
It started happening about two weeks after I got the phone. After the 4th or 5th occurrence, I pulled the SIM and used a pencil eraser (lightly) over the contacts of the card and re-inserted. I haven't had an issue since (knocks on wood).
--JamesT
This has been answered several times please use the search function. Posts like this are cluttering up the boards. This seems to be a design issue. More specifically the card is loose on the tray. Pop it out and put it back in. It won't fix the issue but most users have found it stays working longer.
Sent from my HTC One X+ using xda premium
Okay so first off I love my One. It's great, best phone I've had.
I'm having a few problems recently and I need to know a plan of action here.
Main problem is that I CONSTANTLY go into NO SIM mode and lose my service when the phone's screen is off. then it takes forever to get it back.
I thought it might have been because of the battery defender I got when it was free for app of the day but I uninstalled and factory reset and nope it still constantly happens.
Second problem is that when I am talking the other person sounds like a robot and I have to hang up and try the call again to see if it will work. Sometimes it's find sometimes it's just awful.
Third I have a dead pixel and it drives me up the wall!!!
Okay so I have had the phone since mid April so I'm not sure what I should do?
My phone is with Telus. Locked, Stock everything is normal.
Thanks in advance!
Mackie011 said:
Okay so first off I love my One. It's great, best phone I've had.
I'm having a few problems recently and I need to know a plan of action here.
Main problem is that I CONSTANTLY go into NO SIM mode and lose my service when the phone's screen is off. then it takes forever to get it back.
I thought it might have been because of the battery defender I got when it was free for app of the day but I uninstalled and factory reset and nope it still constantly happens.
Second problem is that when I am talking the other person sounds like a robot and I have to hang up and try the call again to see if it will work. Sometimes it's find sometimes it's just awful.
Third I have a dead pixel and it drives me up the wall!!!
Okay so I have had the phone since mid April so I'm not sure what I should do?
My phone is with Telus. Locked, Stock everything is normal.
Thanks in advance!
Click to expand...
Click to collapse
Well for the first take out the SIM card and clean with an eraser. I've been having the no SIM problem about a week ago, and after cleaning the SIM contacts, it hasn't happened since.
Second, I don't know, I don't have that problem.
Third download dead pixel fixer from the PlayStore, and run it a couple of times to see if it can fix your dead pixel issues. Hope I helped at all.
Sent from my HTC One using xda app-developers app