[Q] Sending unlocked device to HTC repair centre - HTC One X+

Hi,
I have unlocked HTC One X+ and the center part of touch screen stopped responding.
Will they accept rooted HOX+ or I need to unroot it?
EDIT: I live in EU.

you can send it

There won't be any problems (like. they will mail it back to me and I'll have to pay for this etc.)?

As long as you pay for it, there won't be a problem
Sent from my HTC One X+ using xda app-developers app

Dfballa said:
As long as you pay for it, there won't be a problem
Sent from my HTC One X+ using xda app-developers app
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How much I'll have to pay?
I've read this and I'm confused: https :// fsfe.org / freesoftware/legal/flashingdevices.en.html

I suggest You to relock Your phone and flash RUU to get phone to "stock" It will show relocked in bootloader but here where I live (in Poland) it looks like they still make repairs under warranty whn relocked.

You should call them and make sure
Sent from my HTC One X+ using Tapatalk 2

HI,
I'm from the Philippines and experienced the same problem you described (a portion of the touchscreen became unresponsive). I had unlocked my bootloader, rooted and flashed custom ROMs previously. What i did was to relock bootloader using the toolkit and revert to stock rom and recovery using a cid-specific RUU.
I sent it to the service center and they replaced the lcd and digitizer(they're fused together) for free.

It shouldn't be a problem if your screen was broken and you had your phone unlocked and rooted because the root doesn't do anything to break the screen.
Sent from my HTC One X+ using Tapatalk 2

Related

Regarding rooting and warranty.

I jus bought a brand new mobilicity HTC amaze (299$) and so far its great. It came with a one year warranty and I am still thinking about whether or not I am going to root and flash a Rom. I know rooting it will void the warranty however, is there any way to cover up the fact that you rooted the phone so I could use the warranty if needed? Anyone else notice this has a 2 megapixel frontcamera? That's pretty sweet I don't know any other phone that has more than 1.3 megapixels. I have noticed some dust in it though, and I have read the related threads with no solutions available. Does anyone have a simple solution to this? I have covered the earpiece with a screen protector, maybe that will help.
Sent from my HTC Amaze 4G using xda app-developers app
You will ONLY void your warranty if they see that it's rooted, but because you have to unlock the bootloader to root all HTC phones, they will see that if you have to bring it in for repair. However, they don't really go into the bootloader of the phone. To be safe, if you need to take your phone in for repair or something, RUU the phone back to stock, and relock the bootloader
Okay, from what I understand, I can root my phone a thousand times and just relock it and they won't know the difference, correct? Thanks for your reply.
Sent from my HTC Amaze 4G using xda app-developers app
CMI516 said:
Okay, from what I understand, I can root my phone a thousand times and just relock it and they won't know the difference, correct? Thanks for your reply.
Sent from my HTC Amaze 4G using xda app-developers app
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Click to collapse
That is incorrect... If you relock the bootloader it will say "relocked" ... For it to say locked you have to be s-off before flashing the ruu
But as long as the problem you are sending it in for is a hardware problem and not a software problem, then it will most likely still be covered under warranty.
Hope that helps
sent from my
NRGized amaze
powered by Faux

HTC Refuses warranty S on/Locked

I recently sent my HTC one to HTC for resetting issues, I was issued an out of warranty fee. How did they find out my device had been unlocked at one point? I used revone to lock my device and I s on.. I'm running the new tmobile 1.44 patched firmware. Im wondering if HTC has created some sort of flash counter like Samsung??
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handman29 said:
I recently sent my HTC one to HTC for resetting issues, I was issued an out of warranty fee. How did they find out my device had been unlocked at one point? I used revone to lock my device and I s on.. I'm running the new tmobile 1.44 patched firmware. Im wondering if HTC has created some sort of flash counter like Samsung??
Sent from my HTC One using xda app-developers app
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That's actually pretty interesting. Why did you send it to HTC rather than T-Mobile though?
Sent from my HTC One using XDA Premium 4 mobile app
Maybe the unlock code being used and associating itself with the phone?
Sent from my HTC One using xda app-developers app
Was it a hardware issue? You should be able to call them and have that waived. They cannot legally refuse to honor the hardware warranty because an unlock code was issued... even if they could prove you actually used it.
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Because my device was SIM unlocked and didn't want some crappy refurb..tmobile is hell to get a SIM unlocked pin
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HTC is claiming it was overheating that caused the issue which is directly the cause of unlocking my device. I still deny the device was ever locked. HTC said there engineers have a way to detect if the bootloader has ever been tampered with..maybe revone leave traces?
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handman29 said:
HTC is claiming it was overheating that caused the issue which is directly the cause of unlocking my device. I still deny the device was ever locked. HTC said there engineers have a way to detect if the bootloader has ever been tampered with..maybe revone leave traces?
Sent from my HTC One using xda app-developers app
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yea i immediately call BS on HTC for that. even before i unlocked my phone it got REALLY hot. kinda an ass move though saying that because you unlocked it immediately made your phone overheat and magicly cause damage.
Somebody should sue them for being misleading. The website should say " it will void your warranty" not this may or maynot crap.
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handman29 said:
Somebody should sue them for being misleading. The website should say " it will void your warranty" not this may or maynot crap.
Sent from my HTC One using xda app-developers app
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Click to collapse
i wish manufactures would let users modify the $670 device theyve purchased. i mean its like buying a laptop but being told you cannot use the backspace key or you void your warranty....
but yes i noticed that too. it says "may void your warranty" instead of "will void your warranty"
I agree an unlocked device is almost impossible to hard brick...with the RUU it's impossible. So yea so long as you don't s off..but flashing roms takes money out of the carriers pocket and they can't persuaid you to purchase a new device to get that fancy upgrade.
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handman29 said:
I agree an unlocked device is almost impossible to hard brick...with the RUU it's impossible. So yea so long as you don't s off..but flashing roms takes money out of the carriers pocket and they can't persuaid you to purchase a new device to get that fancy upgrade.
Sent from my HTC One using xda app-developers app
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yup cant really do much about it i suppose. and well i know a few ways you could brick the One but youd have to be intentionally trying to do so.
call BS on this and get your phone back from HTC.
what you should have done was go to T-mobile first, they have a one year software warranty, regardless of what you do to your phone (or so i was told). if you haven't paid the fee already i would highly recommend doing this now.
bootloader relocked
handman29 said:
HTC is claiming it was overheating that caused the issue which is directly the cause of unlocking my device. I still deny the device was ever locked. HTC said there engineers have a way to detect if the bootloader has ever been tampered with..maybe revone leave traces?
Sent from my HTC One using xda app-developers app
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Click to collapse
Apparently at this time without the RUU for tmobile, if you unroot and relock, the bootloader will show relocked. If there is a way to not show relocked on the bootloader, maybe you someone can share the info.
Will this happen to me if I'm sending my phone to T-Mobile? I'm complaining for the camera issue.
There is an official RUU for T-Mobile, it also removed the ability to revone. Ry how have a fix for that by dropping back to the .8 RUU. You remove the relocked message by having s-off, then using revone commands to change unlocked to locked. This is in the revone posts
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handman29 said:
HTC is claiming it was overheating that caused the issue which is directly the cause of unlocking my device. I still deny the device was ever locked. HTC said there engineers have a way to detect if the bootloader has ever been tampered with..maybe revone leave traces?
Sent from my HTC One using xda app-developers app
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Click to collapse
What is the issue?
Sent from my HTC One using xda app-developers app
As soon as you unlock the bootloader to use REVONE you voided any warranty that isn't cosmetic damage to hardware pretty much, and you do say I understand this voids my warranty when getting that code to unlock through HTCDEV.... I'm confused as to your confusion OP.

root?

Okay so ive seen a few posts on xda from the s-off devs already. How long you think till we get unlocked and rooted?
Not long. Lol.
Sent from my HTC One X using XDA Premium 4 mobile app
---------- Post added at 03:32 PM ---------- Previous post was at 03:32 PM ----------
Believe me. This phone will have the best of the best devs. Won't b long bro.
Sent from my HTC One X using XDA Premium 4 mobile app
The international one has root and recovery already. I guess htc dev works to. Maybe us at&t users will luck out.
US carriers promised to lock things down tightly after the One came out. I guess we'll see.
Good thing i have a 14 day return period lol. Cant live without root.
do we know if this device has a locked bootloader that will be hard to crack or will they actually design it to be unlocked like sony does.
im trying to decide between m8 and z2, and i know sony has been cool in the past with allowing the phone to be easily rooted and unlocked to allow flashing. i am coming from a galaxy s4 with unlocked mdk bootloader but i am upgrading and i want to be able to mod my phone
did anyone try htc-dev or kingo?
drakeymcmb said:
did anyone try htc-dev or kingo?
Click to expand...
Click to collapse
we will once we get the phone today.
as of today the verizon users cannot use htc dev, we shall see if at&t locked us out to. good thing is i know s-off is being worked on.
thecrunked said:
do we know if this device has a locked bootloader that will be hard to crack or will they actually design it to be unlocked like sony does.
im trying to decide between m8 and z2, and i know sony has been cool in the past with allowing the phone to be easily rooted and unlocked to allow flashing. i am coming from a galaxy s4 with unlocked mdk bootloader but i am upgrading and i want to be able to mod my phone
Click to expand...
Click to collapse
I ordered an m8 to test our cases on, but the z2 is the one I'm really looking forward to. It will have to be amazing though for me to give up my Note 3 screen real estate!
Already. Unlocked bootloader via HTC Dev. AT&T must have forgot lol
Sent from my HTC One_M8 using Tapatalk
Go to htcdev.com and unlock your bootloader fellas! Let the games begin!
dirtydroidx said:
Go to htcdev.com and unlock your bootloader fellas! Let the games begin!
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So just to confirm... this method worked on your 'AT&T' HTC One M8 right?
boogie2001 said:
So just to confirm... this method worked on your 'AT&T' HTC One M8 right?
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Yes the att model can be unlocked through htcdev.com . Let's just hope ATT don't pull a VZW and yank it like they did with the M7!
Sent from my HTC One_M8 using Tapatalk
Confirmed that htc dev unlocking works on att..
I would assume this voids your warranty with at&t and no relocking and going back to virgin status?
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Androider4Life said:
I would assume this voids your warranty with at&t and no relocking and going back to virgin status?
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Maybe and yes you can relock.
Sent from my HTC One_M8 using Tapatalk
dirtydroidx said:
Maybe and yes you can relock.
Sent from my HTC One_M8 using Tapatalk
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I'm just concerned because I may be moving to att next and at the end of my 12 month I can turn the phone in and upgrade to a new one and want to be able to relock it so I don't have an issue when giving it back to AT&T
Androider4Life said:
I'm just concerned because I may be moving to att next and at the end of my 12 month I can turn the phone in and upgrade to a new one and want to be able to relock it so I don't have an issue when giving it back to AT&T
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I have returned quite a few phones that I have relocked and unrooted without one problem through warranty exchange. I'm not concerned with it at all and I am on the Next program as of this phone. Besides that, the warranty is up after the 1st year. This is just my experience and I can't speak for everyone.
Androider4Life said:
I'm just concerned because I may be moving to att next and at the end of my 12 month I can turn the phone in and upgrade to a new one and want to be able to relock it so I don't have an issue when giving it back to AT&T
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Click to collapse
As long as you return the phone with a stock system ,boot,recovery etc and relock you will be okay my friend.
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dirtydroidx said:
Maybe and yes you can relock.
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dirtydroidx said:
As long as you return the phone with a stock system ,boot,recovery etc and relock you will be okay my friend.
Sent from my HTC One_M8 using Tapatalk
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as long as I can do that, that's great. With my note2 having tripped Knox I do not have that option. Damn Samsung

Unlocked Boot loader AT&T = Dev Edition M8?

If I unlocked bootloader on AT&T does it become equivalent to Dev Edition M8 hardware wise? (I know that they come in different software flavors).
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I'm just trying to reason why will anyone want to buy a developer edition?
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The only benefits in buying a dev edition is:
No carrier branding
No preloaded carrier apps
Sim free
Bootloader already unlocked
Faster updates with Sense
But if you unlock your AT&T bootloader and flash a international rom you'll have the same device with no more AT&T apps and settings.
Plus with root you can always flash the latest leaks from any variant
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So there is nothing s-on or s-off kinda junk limitations? We get fully unlocked bootloader? I'm really happy with this phone in that case!
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If I'm correct both devices are S-On.. One just has a bootloader unlocked from the factory. And once we get S-Off then it wouldn't matter what rom or RUU you use. You'll be able to SuperCID and do much more
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ceo.mtcl said:
If I unlocked bootloader on AT&T does it become equivalent to Dev Edition M8 hardware wise? (I know that they come in different software flavors).
Sent from my HTC One_M8 using Tapatalk
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If you don't have a tethering plan, tethering works out of the box on the unlocked and developer models. Then there's the AT&T bloat you can't remove without S-Off.
Other than that, they're pretty much the same and I'm happy with my bootloader unlocked AT&T model, though I would really like to get tethering working.
YoungAceAtlanta said:
The benefits in buying a dev edition is:
1. No carrier branding
2. No preloaded carrier apps
3. Sim unlocked
4. Bootloader already unlocked
5. Faster Android updates
Click to expand...
Click to collapse
Two more to add to this list.
6. Tethering works
7. Full warranty
If you unlock the bootloader on any other phone, you void your warranty. With the developer edition, your warranty is maintained.
Its worth it to note that there is an S-OFF tool now.
Dear young.
Please advice im on 4.2.2 mf3 gs4 ar &t i347.
Rooted.
Can I go to i9505 rom.?
If yes is it kitkat.
I want to use my gear and its not compayible with 4.2.2.
But samsug ask to wait ota.
Im stuck hear.
Please advice.
Can I get stock rom of kitkat to burn on mf3?
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nuwan5213 said:
Dear young.
Please advice im on 4.2.2 mf3 gs4 ar &t i347.
Rooted.
Can I go to i9505 rom.?
If yes is it kitkat.
I want to use my gear and its not compayible with 4.2.2.
But samsug ask to wait ota.
Im stuck hear.
Please advice.
Can I get stock rom of kitkat to burn on mf3?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
I guess you're in wrong forum.
Sent from my HTC One_M8 using Tapatalk
slapdaddy said:
Its worth it to note that there is an S-OFF tool now.
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Click to collapse
Yep already s_offed it. Not sure how helpful it is for me atm but why not.
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When you unlock your bootloader you void your warranty. We can do whatever we want to our devices and still be covered under HTC Manufacturer Warranty. You Bork your phone you have to find a way to fix it.
Tethering works out the box without being detected as well.
I always find a unbranded version a advantage over a carrier version.
Sent from my HTC One_M8 using Tapatalk
---------- Post added at 08:09 AM ---------- Previous post was at 08:04 AM ----------
S off your device and than supercid. When all the RUU are released you can flash any of them. Right now we have a GPE conversion. Besides that we can flash any rom we want. Be careful and always remember to read if it is compatible with your model.
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charlieb620 said:
When you unlock your bootloader you void your warranty. We can do whatever we want to our devices and still be covered under HTC Manufacturer Warranty. You Bork your phone you have to find a way to fix it.
Tethering works out the box without being detected as well.
I always find a unbranded version a advantage over a carrier version.
Sent from my HTC One_M8 using Tapatalk
---------- Post added at 08:09 AM ---------- Previous post was at 08:04 AM ----------
S off your device and than supercid. When all the RUU are released you can flash any of them. Right now we have a GPE conversion. Besides that we can flash any rom we want. Be careful and always remember to read if it is compatible with your model.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
My credit card covers my phone warranty for two years as long as I purchased the phone via it. So I'm covered. If something happens, all I gotta do is take a brick and bash my phone with it, my credit card will cover hardware damages as well. Lol.
There are ways around everything, you just need to know it. Either way, I've never been scared to lose crappy warranties just because I felt the need to unlock the phone lol.
Sent from my HTC One_M8 using Tapatalk
ceo.mtcl said:
My credit card covers my phone warranty for two years as long as I purchased the phone via it. So I'm covered. If something happens, all I gotta do is take a brick and bash my phone with it, my credit card will cover hardware damages as well. Lol.
There are ways around everything, you just need to know it. Either way, I've never been scared to lose crappy warranties.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
So fraud is better huh? Lol
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charlieb620 said:
So fraud is better huh? Lol
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Click to expand...
Click to collapse
Nope, but jealousy of ignorant people is priceless lol.
I think the biggest fraud is from HTC to void warranty on unlocking bootloader. I'm just having myself covered with my resources.
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Unlocking boot loader MAY void your warranty. In the USA and Europe it will not(unless they can prove 100% that you caused the issue) due to consumer protection laws. Varies by country.
Sent from my HTC One using xda app-developers app

Returning phone with HTC Advantage Warranty

I have the new AT&T version of the m8. In less than a week, I cracked the screen and called in my HTC advantage warranty to replace the phone. I have unlocked it and am using the venom rom. Is there any way to get it back to factory settings before sending it off to them.
Any and all help is appreciated
There are quite a few threads on this. Try a search and I'm sure you will find something.... Even your exact circumstances with cracked screen.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
See theWarranty policy of HTC.
We don't have any RUUs yet so you'll have to find a way to Reflash stock rom + recovery, S - on and relock the bootloader.
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