Okay, I'm really getting desperate. T-Mobile doesn't seem to be able to help me, and I'm thinking that XDA may be my next best hope.
My question is a general one about cell phone service. I am on the Galaxy Note II.
I am using T-Mobile service, and I have been for 2 months. During my time with them, I have had a lot of trouble being able to receive calls. Randomly, people will say that they were unable to reach some of the lines on my account. It is generally people calling from landline phones, as far as I know. T-Mobile had an outage in my home area today and my service was terrible. I started looking for a VOIP app in the meantime. I decided to try "Bobsled by T-Mobile." When I attempted to call my mother, who has a line on my account, it displayed her number properly, but when I tried to call her and it actually said the number couldn't be completed as dialed. When I looked at my screen, it had removed a number from the area code. For example, her number is 540-xxx-xxxx, but on the screen, the app said it was calling 54 xxx-xxxx. Any ideas what could cause this. I'm thinking it might have something to do with how the SIM card is configured, but I can't be sure.
Any ideas?
Related
The past week with my touch pro I have been not receiving text or phone calls at night in my apartment. I had service, even EVDO. But people said it would just ring and go to voicemail. Then with SMS i wasn't getting them till i turned the phone on the next morning. Incidently I had the same problem with the original sprint touch recently.
Well today I removed the micro SD card and I have been recieving calls and SMS all night with no problems or any delay. Does anyone know why this would be? Or how I could fix it so I could get the phone to work properly WITH a SD card inserted.
SHould I hard reset?
THANK YOU!
Still not working after a hard rest and I tried all the fixs for Lock ups in sleep mode etc... any suggestions or related problems?
possibly a corrupt/faulty memory card. My ppc 6700 had similar issues with a bad memory card
This is a sprint problem!
I have had two phones that this has happened to me to. First I had a samsung m500. I was not receiving important calls (im on call with my job, plus I have a Wife im accountable to). On the callers end the phone would ring and go to voicemail, however on my end, i heard no ring and got the voicemail much later. text messages came through hours later, or i could force them through by making a call on my phone. this caused me to go over my limit on minutes, thus getting charged for overuse. Once i called sprint, i had asked if anyone else had similar problems that they knew of, they said they had never heard of this problem. (I guess i was a special case and as a result felt like they thought i was a liar) I was talked into buying another phone, which i did, i ended up getting a rzr v3 and things were fine for a while, and sure enough, it started happening again last week. I was frustrated and called sprint where they told me again they never heard of the problem i was having, now comes to find out that since i bought the new phone, i have to be on sprint an extra two years. Never again will i deal with SPRINT. Ill honor my contract, but thats it!
Only if sprint customer service would have improved in so many years, they have best network and worst customer service. I am subscriber for them for almost 4-5 years and get these issues very often.
Right now i'm using Touch Pro and i had tweaked my NAM setting to poll cell phone towers more often. Mine default was setup to 6 seconds, now i have it to 1 sec and looks like issue has gone.
Check or search on google on howto program your nam setting for your phone.
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
i have the same issue as you ...
the only solution that i found is to set my phone is GSM MODE only but you will loose your 3g/h data and only use EDGE
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
Lo Rich. Miggy round?(private joke)
Was wondering, was the phone on charge when it missed the calls/texts?
it could be any number of things, really. if your sim card is not fairly new i would replace it just to be on the safe side. you might try hard resetting your phone (which will delete all your info so back it up first) and starting over.
do you have any apps that block data connections at various times? if so i would delete that app and use the phone for a few days without it to see if the issue goes away.
have you flashed a different radio? if so, try the one that matches your rom, or try the newest one you can find.
there are many possible causes, but if i were in your position i would hard reset it and not install any apps that might interfere with your connection to the network and i would make sure my sim card was fairly new. if the issue still persists you might try asking for an exchange if possible.
If upu have the phone on GSM only then incoming calls go directly to voicemail when data bursts are happening (which is often). So switch to 3g to fix.
If you're not on GSM then I have no idea, maybe no signal in that area...
Thanx
Ok theres possibly been a development with this.
But first a big thanx to all your suggestions, and my response to them.
Seems a bit pointless having such a device then crippling some of it just to get the basic phone part to work. although switching to gsm only may be a temporary solution.
Fault occurs either on charge or not.
Fault has occured whilst at home where all data connections are disabled and wi-fi exclusively used. I havent tried flashing a different radio yet, but it is still on the latest ?? ke7 ? firmware. Sim card was brand new a couple of weeks ago.
So gsm only wont help, but as above when at home i use wi-fi.
Now i spoke to my network, talk mobile a few days ago, they say it will take more than 5 days for their IT dept to contact me to try and sort this ! as i can still make calls they dont see it as a major fault ??? Looks like customer care is not important to them.
I have also spoke to the company i purchased from(wish i hadnt as customer DISatisfaction appears high on their list of prioritys)mobiles.co.uk. I was speaking to someone at their Fullfillment team yesterday about getting another handset sent out, but for some reason i couldnt finish arranging it yesterday. Then early yesterday eve one of their guys rang me back out of the blue to say he had been looking into my fault and had found something not quite right with the original connection they had set up. He was honest enough to admit it was a bit beyond his knowledge and was getting someone from the connections dept to help him. they are going to re-do my connection and for me to wait 24hrs for this to be sorted and hopefully it should be ok after that. All credit to Leeroy at mobiles.co.uk.
The only problem now is other than getting someone to ring me every 1/2hr, how do i know if its working or not ?
I guess the best i can do is leave it a while and see if i get any more complaints that people cant get hold of me.
Once again many thanx for all your suggestions, i will update this when i am confident it has or hasnt been fixed.
many thanx
have fun
rich
this happens to me perhaps every other day
i get a txt saying so and so called but left no message
my reception is fine and my phone has been sitting in one place on 3 bars
i call the person and they said they tried to call and it went straight to voicemail
the txt arrives instantly so i am putting up with just calling people back as its not very frequent
plus i have 1200 mins so i need to use them!
I have the same problem and I believe mine has something to do with the way the towers handle the switch from 3g to edge. You said you get a text message showing a missed call, I think that would be usefull to me also until we can get this fixed. Are you using google voice to get your sms, if not what?
I have the exact same problem, and it's beginning to interfere with my work. The HSDPA signal here is very weak. So I switched it to GSM only, which resolved my signal problem, but I keep missing calls. All I get is a sms saying that I missed a call. Would my problems be solved if I had full HSDPA signal the entire time? You said that calls are missed when data bursts are happening on GSM only? I almost never receive a call the first time. Only after ~3 attempts would they get a hold of me.
Any help would be very much appreciated.
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
joshua43214 said:
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
Click to expand...
Click to collapse
You could run the RUU and see if that clears up the issue. If not, then you know it is a phone or network issue.
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
Keep us posted.
Sent from my HTC One X+ using Tapatalk 2
No Incoming Calls
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
I'm having the same problem as are others. Found this fix which might help.
http://www.andromods.com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
I'm experiencing this problem as well. It doesn't matter who tries to call me from what, but calls only make it through about 5% of the time, which is completely unacceptable. The calls that don't make it through won't go to voicemail. Half the time it rings endlessly, the other half it will give some message saying the call cant be completed.
When I first got the phone, I didn't switch my data plan to an LTE plan right away (Best Buy didn't require me to do so, and AT&T insisted that I had to switch to their $30/mo plan so I kept my $25/mo plan for the first few weeks). During the time I did not have an LTE data plan I experienced no issues with the phone. A few weeks back I noticed that AT&T was now giving me an option for a $25/mo LTE plan, so I switched to that. That exact day is when I started not being able to receive phone calls.
Other things I've noticed since switching to the LTE data plan:
When I make calls, I often have to try 2-3 times before I can get the call to go through. Sometimes as soon as I try to make the call, the phone beeps at me. Sometimes it will hang for a good 10 seconds before it starts to ring.
Occasionally my phone will stop recognizing the SIM card, requires reboot.
Occasionally I'll lose my data connection, requires reboot.
Text messages some times take over an hour to send/receive, sometimes this is solved by a reboot, other times not.
I went to an AT&T store, they tried switching out my SIM card, but did not help me any further because I bought the phone at Best Buy. (I wanted to argue with the rep, because I had bought my Atrix from Amazon, and the same AT&T store helped me with the problems I had with that phone). The rep fed me some garbage saying that some phone numbers just don't work with HTC phones. Fed up, I left the store.
Helped a friend with this problem and it was too weird not to post to see if anyone else knew about it...
He has a note I rooted and loaded SGH-i717-UCLF6-FJMod-B5 on for him.
Yesterday we had an area wide network issue on AT&T, no data or edge only texting was borked. It lasted about an hour. Apparently his wife texts him like every five minutes and even more when he wasn't responding.
When service resumed he could send texts and send/receive MMS, but could not receive texts. He called AT&T support last night and they couldn't help him so next he went to the local store where they gave him a new sim card which didn't help. He said they told him it was a known Samsung device issue and one way to fix it was to put his sim in another phone and let the messages come through and then put it back in the note.
I have an old atrix laying around so we tried that first thing this morning and it worked.
My question is why?! Is this a legit Samsung device issue? I found a few posts around the web mentioning the same issue with no real answers.
Its a network maintenance issue. Some things just take a little time to clear up, including sending a huge backlog of SMS.
Yeah, but why would none of my other 20 at&t phone users experience this...and why would putting his sim in a different phone force it to start working.
rangercaptain said:
Its a network maintenance issue. Some things just take a little time to clear up, including sending a huge backlog of SMS.
Click to expand...
Click to collapse
Yesterday morning I found myself unable to make outgoing calls on my Galaxy Note 3. Every call attempt sends me to my own voicemail. Text messaging and data work, the issue is just with voice calls. I've tried rebooting, clearing the cache and rebooting, hard and soft resets nothing works.
I brought into a Sprint store and they couldn't fix it so I went home and installed a stock ROM, When that didn't help I ended up calling Sprint tech support. After half an hour and multiple attempts by the Sprint phone tech I was finally told I needed to be transferred to Senior Tech. As I was waiting to be transferred the line went dead. I eventually did call Sprint again and they reactivated the phone as well as a few other things but still nothing has worked.
Today I discovered that the calls I am able to receive are only from other carriers and/or from landlines. All calls from Sprint accounts go straight to my voicemail just like my outgoing calls do. I called Sprint tech support again to update them and they were surprised to hear this.
Two different Techs called my phone from their offices to confirm and sure enough I answered. They had to clue hot to fix this.
To me this indicate it's a Sprint network problem and not a problem with my handset. Even changing my phone number wouldn't resolve the problem, in tech's opinion.
So they opened a support ticket but I am not optimistic this can be fixed. I'll give them a couple days to try but if they can't I'll be forced to close my account which, after 15+ years, is a shame.
I fixed it. Turns out Google Voice was causing problems. Sprint had to remove it from my profile. Phone works fine now.
I would have to say that, before you said anything about Google voice, it is a Sprint network issue. I know of a few troubled networks within Sprint. Also Samsung and Sprint are having issues with 5.0.1 and the S6 which is completely unrelated to this issue.