Hello! I am new to these forums....
Background....
I bought a Samsung Galaxy Player 4.2 several months ago and it worked great in the beginning. Then one day it crashed and would not boot. It would show the "SAMSUNG" boot screen, sit that way for 20ish seconds, then the screen would go black and it would repeat the process. At that point the rooted image was out and I wanted to try it out anyway so I flashed the rooted image to it and it worked great and was faster in my opinion. Until several days ago when it crashed again.
The problem....
Several days ago I was using it and it hung. So I held down the power button to force a restart like I had done many times before. But it started going into the boot and then reboot process. I let it sit for a while, and then tried it again and it started! Worked for 2 days, but crashed 2 or 3 times (and was slow as well) in that period when the device was idle. I was not even using it and I would look down at it and it was restarting. Then it crashed this morning and it is boot looping again. I have let it sit without the battery in for over an hour and tried again and it still will not boot.
The question...
Is there any way to fix the device without reflashing the original rom? I have done that before and I can access the download menu (Home+Vol-) and the factory reset and clear cache options (Home+Vol+) so that is not an issue. I have all of my personal data stored on the sd card. But app data is not on the sd card. And I would like to not have to re-install and re-setup all of the apps again. So is there a way to fix it without restoring the device to defaults or is that my only option?
I have searched but cannot find much information specific to the 4.2 player about this issue. Thanks in advance for the help!
EDIT:
Just got some information from a Samsung chat person. They said that a hard reset (Home + Vol+) then factory reset is the only option in their knowledge. And that this problem was not in their database. And if the hard reset doesn't work then to send the device in for service.
You might as well do a factory reset . I suspect any flashing of the player will end up with your having to set up the apps over again, anyway. Unfortunately we don't have a lot of ROM selection, and tools to work with on this player.
Thanks!
brentb636 said:
You might as well do a factory reset . I suspect any flashing of the player will end up with your having to set up the apps over again, anyway. Unfortunately we don't have a lot of ROM selection, and tools to work with on this player.
Click to expand...
Click to collapse
Thanks for the help! I tried doing the factory reset and it is still boot looping. So I think I am going to send the device in. Thanks again!
Related
I have no idea what's going on with my XDA II. I have not done anything to modify or upgrade it recently. But suddenly the phone froze one day. I tried doing a soft reset but the phone just shut off. Kept pushing power button but nothing worked.
I then tried a hard reset which didn't work either. I finally just removed the battery and the sim card and then replaced them. My phone finally booted up and went through the standard hard reset sequence. I restored my backup information into the phone. Later on it froze again...with the same problem.
I finally got my phone working, but it freezes almost everytime I try to do something. When i do a reset, whether hard or soft, I get stuck at the boot screen with nothing happening. I reset it about 8 or 9 times before i get back into the phone and go through the intro to WM2003 again.
When i do get in, i can maybe make a call or two before the phone freezes up again. Don't know what to do, but really confused. I was going to contact o2 because the phone is still under warranty. However, I have upgraded to the TMobile 1.6 rom.
If anyone has any suggestions on how to fix this please let me know. If not, does anyone have the original o2 rom that I could get a hold of? Thanks for all the help in advanced.
Does the phone freeze after you restore backup or does it do it even when you use it from scratch after hard reset?
It freezes no matter what. Most of the time, it'll refuse a hard reset. I would reset it, hard reset it and the phone will just load up on the Tmobile screen and stay there. Sometimes i'll get that circle thing that shows the phone is doing a process...but it'll go in circles forever.
Sometime down the line it'll actually let me through. Then i'd do the whole WM2003 intro again.
So to answer that question, it's not only on my restore, the phone consistently freezes up.
Looks like it's time to avail of the warranty and have your phone replaced.
I know, but in order to do that I have to get the original rom because i'm on tmobile 1.6 rom.
Mate, did you try to reinstall the 1.6 rom? Maybe download the latest ROM version and try to install it from your dead device...
My phone is just freezing on the boot screen and sometimes i can actually get in and use the phone for a while. Does this still constitute it as dead?
Since I can't get past the boot screen most of the time, I can't connect the phone to the computer to install the 1.6 rom again.
However, I did get past the boot screen once and did manage to sync it with my computer and reinstall the 1.6 rom. No help...same problem...
Ok, i finally got in and managed to update the rom to the new O2 rom. Everything was working fine for a long time. I used the phone and no problems. I left the phone on the sync cradele over night and by morning the phone was frozen. Reset and getting stuck at boot again...
ANyone have any ideas?
i also get this problem.
I have found many ppl got this problem, but no one has solution.
so what is everyone doing about it?
GT-I9300 (international version) (FCC A3LGTI9300A)
Never rooted, just applied official OTA patches when delivered.
Been experiencing random reboots now and then (more rarely than once a week) Some of them seems to have been "softer" than others because I did not need to enter PIN when it started up again.
Then a couple of hours ago, when waking it up (screen turned on but froze before displaying unlock function) it rebooted again and got stuck in boot loop.
When I power it on the first screen (Samsung Galaxy SIII GT-I9300) shows and then it goes to the "fun part"
The blue/purple "Circle"
SAMSUNG logo
blueish glow behind SAMSUNG logo (two short vibrations near the end)
black screen
repeat ad infinitum
Managed to get into recovery to clear cache but that did not help.
I guess factory reset is the next step to try but if there is any chance of anything else working I would prefer not to have to reset.
try reflashing the ROM you had through Odin. And don't ask how, there are tons of guides
Thanks for your quick reply!
Would it have to be the exact same version, or is any 4.1.2 for my model "close enough" to hopefully avoid factory reset?
Every ROM should do the job. But when it works you should save the data you want to keep and do a reset afterwards and flash the ROM again. Just to make sure no issues come up. What you could also try is to hold down the Volume Down button while rebooting and look if you can boot into safe mode. There you could save every neccessary data and do a reset/wipe afterwards.
Try to flash modem depending on your region, it worked for me
Sent from my GT-I9300 using xda app-developers app
Thanks for your tips, unfortunately no luck so far, one more rom file to try before resorting to factory reset...
Update, unfortunately still no luck. For a little while (after going from 4.1.1 to 4.1.2) I was feeling optimistic as the "updating apps" screen appeared when booting, but when it was finished it went back to bootlooping. I am now considering rooting/custom recovery to try to mount partitions so I at least can recover data from internal sdcard-partition.
Didn't want to risk triggering flashcounter if I still would not be able to boot and run TA.
Ended up doing factory reset from stock recovery and phone booted up just fine, guess there was something bad in my data or apps.
Please help me,
Phone is having problems, started out this morning when I woke up. I restarted my phone and all of my apps in the folders got all dumped out of their sorted folders, not a big deal I thought I will restart my phone again to see if that helps. After I restarted my phone again, I got all sorts of crashes and force close message and that got me in a loop where after I force close it, it tries to run the program again and goes back to crashing in a loop. Mainly TW launcher and some other start up apps.
I researched online and followed instructions on how to wipe the cache in recovery mode and try to see if that helps. That didn't help at all. After exhausting all options, I have decided there is no other choice but to do a factory reset on my phone. I cannot have an nonoperational phone as I have to make and receive called throughout the day for my business. After I factory reset my phone, it reboots in like normal except for a few problems. The home button doesn't work, the lock screen PIN doesn't function, and the power button menu only has power off option.
Isn't the factory reset suppose to bring my phone back to when I bought it new? Those problems were not there when I first bought my phone. I did not flash in another rom, it's on stock rom but only rooted before.
I searched and found this thread,
http://forum.xda-developers.com/showthread.php?t=1246439
My knowledge on Android cell phones isn't as advance as needed to follow those instructions. Is there another method to fix those problems, or can someone help me with plain English.
Thankyou
Bob
Seems like a corrupted firmware to me, if you want to go the easy way, we follow here, try flashing a new stock rom via Odin(you will have to read and follow instructions carefully though) , if you want to go the Samsung way you can use Emergency Recovery in Kies (easier but slower).
Sent from my GT-I9100 using xda app-developers app
86b said:
Please help me,
Phone is having problems, started out this morning when I woke up. I restarted my phone and all of my apps in the folders got all dumped out of their sorted folders, not a big deal I thought I will restart my phone again to see if that helps. After I restarted my phone again, I got all sorts of crashes and force close message and that got me in a loop where after I force close it, it tries to run the program again and goes back to crashing in a loop. Mainly TW launcher and some other start up apps.
I researched online and followed instructions on how to wipe the cache in recovery mode and try to see if that helps. That didn't help at all. After exhausting all options, I have decided there is no other choice but to do a factory reset on my phone. I cannot have an nonoperational phone as I have to make and receive called throughout the day for my business. After I factory reset my phone, it reboots in like normal except for a few problems. The home button doesn't work, the lock screen PIN doesn't function, and the power button menu only has power off option.
Isn't the factory reset suppose to bring my phone back to when I bought it new? Those problems were not there when I first bought my phone. I did not flash in another rom, it's on stock rom but only rooted before.
I searched and found this thread,
http://forum.xda-developers.com/showthread.php?t=1246439
My knowledge on Android cell phones isn't as advance as needed to follow those instructions. Is there another method to fix those problems, or can someone help me with plain English.
Thankyou
Bob
Click to expand...
Click to collapse
Last year this happened to me too.But a Factory reset solved everything for me.Try via Odin,and flash XWLP7 firmware(search on Sammobile,it's android 4.0.3).Then do a Factory reset again.
Thank you both of you for your advice and help.
This phone never cease to amaze me, today my phone decided to be in a good mood and every problem I mentioned in my original post has been solved by itself. I can skip re-flashing my phone for now. I have now switched to Go Launcher instead of using the TW Launcher, hopefully it's more reliable and I wouldn't have to do a factory reset again and potentially bringing those problems.
It happened to me as well exactly the same thing att galaxy s4
Sent from my SGH-M919 using xda app-developers app
Hi everyone,
I have a Galaxy S II from Bell Canada and it was recently updated via Kies to Android 4.1.2 a couple weeks ago. I've been having all sorts of problems with it since the update, including random freezing, crashing, and so on, so I intended to backup and factory reset this weekend. Before I could do that however, it shutdown and now I can't boot it back up.
Symptoms:
- The phone gets past the Samsung Galaxy S II animation, but then goes immediately to the glowing SAMSUNG logo and stays that way for several minutes before shutting down.
- Battery power is not an issue. Half-full to full battery makes no difference.
- Connecting it to my PC allows Windows 7 to install most of the needed drivers, except it fails on 'MTP USB device failed'. This might simply be because the phone doesn't fully boot.
What I've tried:
- Multiple reboots (shutdown and restart)
- Removing the SD card and multiple reboots
- Wiping the cache partition several times and booting via the stock recovery menu (reached by Volume + Home + Power)
I have backups but from several months ago, so anything I can do to flash the firmware and retain my data would be appreciated. I've looked at other threads but many users seem to have slightly different issues or are with other carriers. I haven't played around with flashing or anything since getting the phone two years ago, so I don't know how much of a difference their steps would be from mine.
The phone is either just inside the warranty period or just outside... I don't have the exact date if that makes a difference here.
Any help tracking down the issue or helping to get it back to functional would be appreciated.
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
vishal11in said:
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
Nope. If it were me I'd be doing a wipe (and this wouldn't faze me because I back my stuff up regularly).
toast_tcg said:
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
Click to expand...
Click to collapse
Looks difficult to save the data. But you may try, i am not sure it will work.
find out a compatible rooted kernel. Get into the download mode and with the help of odin flash this kernel. (ensure its *.tar file ).
Once done try to boot the phone. if no luck, clear the cache and then again try. Still no luck, then i am afraid you have to hard reset.
Best of luck.
So i have a galaxy s5, was running Cyanogenmod 12
my phone was freezing and rebooting then eventually it was stuck and would only boot into download mode
so i cut my losses and flashed stock 4.2 and 5.1.1 (files from samMobile matched model number) and the problems persist
cleared cache and factory reset multiple times and booting in safe mode doesn't fix anything
the phone freezes on samsung splash screen usually mid animation, sometimes i get to tmobile screen when it freezes.
sometimes it will boot without any problems and work normally for a few seconds then freeze and shut off into the same loop
i have searched and can't find any advice past (flash stock and your good )
oh and knox counter 0X1 (2) so no warranty for this guy.
What a helpful forums
I would recommend taking out your sim card and memory card before doing a factory reset. Once done let it boot and see what happens. If it works ok aka boots fine let it sit for 10 min. Now power it down and put your sim card in only and boot up again. Wait the 10 mins again to see if anything happens. If all good power off and put the memory card back in and repeat. Also do not sign into your google account while doing this. Do not sync anything. Just do it bare bones. If everything seems to go well, then you can slowly start putting stuff on and syncing things. when you notice it starting to happen undo the last thing you change/added. Hope that helps. And remember to be nice. Sometimes it takes a while to get help. Being rude isnt the answer pal. Good luck and hope you had a good holiday.
Mudderz said:
So i have a galaxy s5, was running Cyanogenmod 12
my phone was freezing and rebooting then eventually it was stuck and would only boot into download mode
so i cut my losses and flashed stock 4.2 and 5.1.1 (files from samMobile matched model number) and the problems persist
cleared cache and factory reset multiple times and booting in safe mode doesn't fix anything
the phone freezes on samsung splash screen usually mid animation, sometimes i get to tmobile screen when it freezes.
sometimes it will boot without any problems and work normally for a few seconds then freeze and shut off into the same loop
i have searched and can't find any advice past (flash stock and your good )
oh and knox counter 0X1 (2) so no warranty for this guy.
Click to expand...
Click to collapse
after all that, doesnt it sound like a problem with hardware? sure is a lot like when a pc is malfunctioning (due to overclock or damage, etc)
my only ideas are try turning it on in cold weather, plugged into wall power, & an extreme case... maybe modifying a kernel to give a little more voltage to the cpu & gpu... the idea is a bit out there, but again with the pc example, there's a chance for it to do the trick, but also chance to accelerate damage IF it's entirely based on usage (but if it's dying already, there's no going back)
my pc gpu failed in an interesting way a few years ago, i was playing limbo of all things, not a demanding game, capped at 60fps, then the whole system froze randomly, so i restart, start game again, froze again, think i had one more go until artifacts appeared on screen & it froze/bsod'd as soon as the driver loaded, a clear hardware death
Same Problem
Mudderz said:
So i have a galaxy s5, was running Cyanogenmod 12
my phone was freezing and rebooting then eventually it was stuck and would only boot into download mode
so i cut my losses and flashed stock 4.2 and 5.1.1 (files from samMobile matched model number) and the problems persist
cleared cache and factory reset multiple times and booting in safe mode doesn't fix anything
the phone freezes on samsung splash screen usually mid animation, sometimes i get to tmobile screen when it freezes.
sometimes it will boot without any problems and work normally for a few seconds then freeze and shut off into the same loop
i have searched and can't find any advice past (flash stock and your good )
oh and knox counter 0X1 (2) so no warranty for this guy.
Click to expand...
Click to collapse
I am having the same problem. Any other advice. I have flashed with odin F0G6 stock firmware.