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I got my Rezound right after Black Friday, and have had it about 6 days.
My fiance and her dad both complain that my voice sometimes goes in and out for a bit sometimes, making it hard to hear me, or not hearing me at all. At the same location I wipe out my incredible and it does fine, for a phone call that last 2 hours. This has happened quite a few times.
This isnt isolated to just my apartment, it happens everywhere i guess. I have an HTC Incredible that never gives me this issue.
I've pulled the battery, did a factor reset, did a prl update, but nothing seems to fix the problem. And of course the problem isnt consistent since it happens whenever it wants.
I noticed the phone also has a mic on the back, so I have tried to hold the phone differently to see if thats an issue, but the problem still happens.
Anyone else with the same issue? Amazon said they would just ship me another phone. I guess I will chalk this up to a hardware issue.
That was pretty much the only issue i've had, so I'm praying that the one they send isnt one having some of the other issues i've been reading about.
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Thanks
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
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Click to collapse
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Hmmmm
derekisthematrix said:
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Click to expand...
Click to collapse
Not offended at all. You know I thought that too, so I started watching how I held it. I tried holding it different and nothing changed. The bottom mic im used to since I believe the Incredible had one in the same location.
I also tried to keep my hand somewhat off the microphone on the back also.
I tried covering up mics and was unable to decide if that was the issue. The replacement will be here in 2 days, so i play to play with this one some more till then.
You brought up a good point though, and something that I have been keeping my eye on.
Thanks.
dccoh said:
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Click to expand...
Click to collapse
http://www.theverge.com/2011/11/14/2557172/htc-rezound-review is where I saw the comment about the calls. No problem! Hope the 2nd phone doesn't have this issue for you.
I've also had a complaint about this, its only been from one person though. And he as commented on it sounding like I was muffled and he will interrupt and ask how I'm holding it, I was holding the phone normally and not destructively each time :-\ he hasn't said anything about it in a few days though, idk if its the phone or the network lol :-\ but... Ive also had this issue, I'm kind of scared to get another one because of all the other issues some people are having with them.
Edit: also I tried to catch it happening by recording audio for about an hour with my phone in front of the TV and it never happened. So idk :-\
Sent from my ADR6425LVW using Tapatalk
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
I also think the same tbh... I'm thinking that one gets too sensitive possibly, because I've been told it happens, when I notice that I talk louder or closer to the mic. And it doesn't do it all the time. Its very limited and random, I think its only happened like 3 or 4 times total, since I've had it... I wonder if it is the noise canceling being too sensitive. I bet a software update would fix it.
I was thinking that If it was the mic messing up it would happen more often. but I made a post about it I think a week or so ago, glad I'm not crazy though :-D
Edit: err.. I just realized my otterbox commuter case covers those back mics. I have a whole in the side at the top where that one is though. I suppose I could be touching that one some how, but what does that one even do lol?
Sent from my ADR6425LVW using Tapatalk
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
Well at least i'm not alone. Her dad complained about it first, then she did. I've never had this kind of issue, so I assumed it was there phone.
I even called my third's line google voice number and recorded myself walking around talking on the phone, to myself. I'm sure the neighbors might think i'm nuts at this point.
I listened to the recording, and I didnt hear any issues. *sigh* Well, if its how i'm talking into the phone, I don't know what to do about that. I've been talking on the rezound like I have every cell phone that i've ever owned.
I dont 'death grip' the phone, and I hold it like normal. Would hate to think I'd have to baby how I hold the rezound, but eh, anything can happen.
If my next phone does this, I guess I have to decide if I have to listen to her complain, or get a different phone (unless I write HTC and see if they have a fix on the horizon software wise). Bad thing is there is no other phone close to the Rezound right now.
I don't want to deal with a Razr right now, with having a non replaceable battery (by normal means), plus i'm not into motorola.
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
eallan said:
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
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Click to collapse
Hehe gud to know. I probably cover it or hit it a lot when talking hmmm ill have to experiment further
Sent from my ADR6425LVW using Tapatalk
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
Click to expand...
Click to collapse
Funny story: The day I got my phone I put it together, turned it on, did initial setup, and out of habit from flashing Dinc ROMS every other day for the last year I immediately did a *22899 and it popped up some message basically saying "don't do this" so I'm not even sure it will let you "fry" your SIM chip by doing the update.
Alright, so I'm on Notorious ROM right now, but no matter what ROM I try, the thing I'm about to explain stays the same.
You know that tone you hear when you press the volume buttons in the home screen? To change the ringtone volume... It's all clear when that happens. By clear I mean no LOUD noise is coming out of the speaker. Only one thing. When you press the up/down volume buttons in the homescreen, or when "Audible selection" (under Settings -> Sound) is checked and you touch the phone (you know, some tone is being played)... I can hear a background noise like that fuss you hear on a Radio when it's not tuned right. It's not loud, but it's there.
But whenever I play a media (movie, game, I don't know), I hear a constant noise coming through the speaker. You know, like a FM radio isn't tuned right... just WORSE. For example, I play a game with the lowest volume - it sucks.
Can you try this for me, please? Put yourself in a quiet room and start a game or a musical or something, and turn the volume to the lowest. See if you can hear that... If you can't, put the speaker next to your ear.
I really am looking forward to your feedback. I'm starting to believe it's a hardware issue, but a software one, as well (otherwise that noise wouldn't be heard only when media is played). PLEASE !
Many phones will do this when they are plugged in and charging. Is it doing it when your phone is running on battery only? If that is the case you can always buy a filter for your AUX cord.
Sent from my MB855 using XDA
tk161900 said:
Many phones will do this when they are plugged in and charging. Is it doing it when your phone is running on battery only? If that is the case you can always buy a filter for your AUX cord.
Sent from my MB855 using XDA
Click to expand...
Click to collapse
Using battery. Does the same when it's charging, I guess.
Filter for my AUX cord? Please explain.
Formhault said:
Using battery. Does the same when it's charging, I guess.
Filter for my AUX cord? Please explain.
Click to expand...
Click to collapse
Are you talking about the built in phone speaker? Or using an aux cord in the head phone jack?
ashad0509 said:
Are you talking about the built in phone speaker? Or using an aux cord in the head phone jack?
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Click to collapse
... the built in speaker, of course...
Everything is fine with headphones attached : no buzzing or anything. I was talking about the speaker ONLY...
Formhault said:
... the built in speaker, of course...
Everything is fine with headphones attached : no buzzing or anything. I was talking about the speaker ONLY...
Click to expand...
Click to collapse
Thats what I figured...But the Aux cord filter that he was talking about is only for using a cable to connect the phone to the line in of another device. I tried it over and over again and the only thing I hear is my music (very softly because i turned it down as low as I could). My friend has an atrix too and he could not replicate this either.
ashad0509 said:
Thats what I figured...But the Aux cord filter that he was talking about is only for using a cable to connect the phone to the line in of another device. I tried it over and over again and the only thing I hear is my music (very softly because i turned it down as low as I could). My friend has an atrix too and he could not replicate this either.
Click to expand...
Click to collapse
So my speaker is faulty
That would be my guess....this is my 3rd Atrix. (Thank you warranty) and I don't remember ever having this problem.
Sent from my MB860 using XDA
Just out of curiousity, why did you have to get it replaced two times?
Formhault said:
Just out of curiousity, why did you have to get it replaced two times?
Click to expand...
Click to collapse
Breaking the screen
The first one hard bricked, the day I got it when I attempted to unlock the bootloader...It was only an hour after I got it so I took it to AT&T and they replaced it. I guess they figured I couldn't have done that much damage in 45 minutes
The second one slid out of my back pocket as I was getting out of the car without me realizing it. It slid right in the door frame and when I closed the car door, the phone bent and the screen cracked. Since the main board was cracked, it quit booting =P I've had my current one though for 6 months and haven't had an issue. (I do have an otterbox defender on it)
ashad0509 said:
The first one hard bricked, the day I got it when I attempted to unlock the bootloader...It was only an hour after I got it so I took it to AT&T and they replaced it. I guess they figured I couldn't have done that much damage in 45 minutes
Click to expand...
Click to collapse
That's exactly what I did with a friend of mine. We went to the shop for him to buy a HTC Desire, then we went to a McDonalds and I tried to unlock it. When the radio was flashing, he mistakenly pulled the cable - brick transformation!!! Then we went back to the store (20 minutes later), told them the phone was not booting anymore.
ashad0509 said:
The second one slid out of my back pocket as I was getting out of the car without me realizing it. It slid right in the door frame and when I closed the car door, the phone bent and the screen cracked. Since the main board was cracked, it quit booting =P I've had my current one though for 6 months and haven't had an issue. (I do have an otterbox defender on it)
Click to expand...
Click to collapse
Lmfao. Unlucky you! And, this second time, you brought it back to the store for warranty purposes and told them "I went into an Apple store and this happened!" (Apple anti-Android mighty floating powder)?
Formhault said:
That's exactly what I did with a friend of mine. We went to the shop for him to buy a HTC Desire, then we went to a McDonalds and I tried to unlock it. When the radio was flashing, he mistakenly pulled the cable - brick transformation!!! Then we went back to the store (20 minutes later), told them the phone was not booting anymore.
Click to expand...
Click to collapse
Haha this is exactly what I told them. They were like "uhmmmm We've never seen this before, heres a new one.
Formhault said:
Lmfao. Unlucky you! And, this second time, you brought it back to the store for warranty purposes and told them "I went into an Apple store and this happened!" (Apple anti-Android mighty floating powder)?
Click to expand...
Click to collapse
Haha Thats what I should have said!!!!!!!!!
ashad0509 said:
Haha this is exactly what I told them. They were like "uhmmmm We've never seen this before, heres a new one.
Haha Thats what I should have said!!!!!!!!!
Click to expand...
Click to collapse
So I take the second time you didn't go to the store and ask them for a new one... but bought another / repaired it instead?
Formhault said:
So I take the second time you didn't go to the store and ask them for a new one... but bought another / repaired it instead?
Click to expand...
Click to collapse
Luckily I had forgot to remove the mobile phone insurance from my account from a previous phone and AT&T let me pay 125 and sent me a new one.
ashad0509 said:
Luckily I had forgot to remove the mobile phone insurance from my account from a previous phone and AT&T let me pay 125 and sent me a new one.
Click to expand...
Click to collapse
There's something in that phrase that doesn't make sense there... but yeah, I got the last part of it, so case closed .
Just watch out for the future. No more waving at birds with your phone laced to the small finger... it may slip out and break more than just your finger . Hah, now THAT's stupid.
-----
To protect my ATRIX, I have a MOMAX iCase Pro case on it. It snaps on so fast & easy, that it is just as easy to take off... so if you drop the phone, the case snaps off from the corner it lands. That happened to me. Lucky me, the crappy plastic of the phone barely got scratched on its right "cheek"... Need a new case (this one is rather used) or a tighter / thicker one. Oh well...
Hello guys,
I wonder if this can be fix as i cant afford to buy parts or a new phone at this moment.
Short story, dropped phone into the toilet which was rescued in splits of a second. But now speaker doeant work at all. The smallest speaker works just fine.
Anything I can do to fix it?
TecknoFreak said:
Hello guys,
I wonder if this can be fix as i cant afford to buy parts or a new phone at this moment.
Short story, dropped phone into the toilet which was rescued in splits of a second. But now speaker doeant work at all. The smallest speaker works just fine.
Anything I can do to fix it?
Click to expand...
Click to collapse
Not only phones, but any non waterproof devices which is got wet must be turned off and waited till the water dry itself out or by a little heat.
I screwed my laptop with a litre of water and turned it off, waited till 1-2 weeks and my laptop was fine again.
You better turn off your phone and wait till the water dry out.
+: Accelerate the process by a little heat source.
Hit thanks if this helped you.
Little late for that. Phone was dried mins after rwmoving battery. 30 mins later after i knew phone was dried turned it on and everything worked perfect except for the loud speaker. My question is if this is something fixable by replacing bad loud speaker or if board got screwed.
Thanks
TecknoFreak said:
Little late for that. Phone was dried mins after rwmoving battery. 30 mins later after i knew phone was dried turned it on and everything worked perfect except for the loud speaker. My question is if this is something fixable by replacing bad loud speaker or if board got screwed.
Thanks
Click to expand...
Click to collapse
I expect if you got a deep system log like a last_kmsg or a detailed logcat then you might be able to see if the speaker is being communicated to or nor. If not then its probably the board. It seems odd that it would be the board though, as I would've thought it strange for just the bit that controls the speaker to go wrong. A new speaker can't be too expensive to be worth a shot though can it?
I did a logcat and nothing cameout telling me of any errors on loud speaker.
HTCDreamOn said:
I expect if you got a deep system log like a last_kmsg or a detailed logcat then you might be able to see if the speaker is being communicated to or nor. If not then its probably the board. It seems odd that it would be the board though, as I would've thought it strange for just the bit that controls the speaker to go wrong. A new speaker can't be too expensive to be worth a shot though can it?
Click to expand...
Click to collapse
I managed to chat with a motorola representative and he confirmed that the speaker got damaged. So i order a new one so i can fix it.
Thanks guys
http://www.repairsuniverse.com/motorola-atrix-hd-replacement-repair-parts.html
I got a sim holder from parts4repair but it's China so it takes a bit, and I seriously doubt my ability to re-solder it in - they must use lazers. Mine works if I don't remove the sim - springs are all bent. I was lucky to get it in. (my sim is a munched sim from a regular sim. i should have gone to att store and gotten a real micro sim, but that's water long over the dam... )
The speaker shouldn't be too hard to replace - ribbon connector if I recall correctly. just pop the battery cover. I totally forget if you have to remove the inner bezel... Hope that fixes it!!!
KrisM22 said:
http://www.repairsuniverse.com/motorola-atrix-hd-replacement-repair-parts.html
I got a sim holder from parts4repair but it's China so it takes a bit, and I seriously doubt my ability to re-solder it in - they must use lazers. Mine works if I don't remove the sim - springs are all bent. I was lucky to get it in. (my sim is a munched sim from a regular sim. i should have gone to att store and gotten a real micro sim, but that's water long over the dam... )
The speaker shouldn't be too hard to replace - ribbon connector if I recall correctly. just pop the battery cover. I totally forget if you have to remove the inner bezel... Hope that fixes it!!!
Click to expand...
Click to collapse
Well for my bad luck i got the parts and the loud speaker so went ahead and replaced it but still no sound.
Maybe that part of the board got damaged?
What else can i try?
HTCDreamOn said:
I expect if you got a deep system log like a last_kmsg or a detailed logcat then you might be able to see if the speaker is being communicated to or nor. If not then its probably the board. It seems odd that it would be the board though, as I would've thought it strange for just the bit that controls the speaker to go wrong. A new speaker can't be too expensive to be worth a shot though can it?
Click to expand...
Click to collapse
I gues im screwed mate.
TecknoFreak said:
I gues im screwed mate.
Click to expand...
Click to collapse
I agree that I'm surprised if the board is burnt unless the speaker shorted and blew the amplifier. I looked at mine and if you're sure the contacts are clean (red circles) then I have no idea. PM follows.
KrisM22 said:
I agree that I'm surprised if the board is burnt unless the speaker shorted and blew the amplifier. I looked at mine and if you're sure the contacts are clean (red circles) then I have no idea. PM follows.
Click to expand...
Click to collapse
Guess what?
The problem was not the speaker, the problem started when I modded the battery to Maxx HD. Since the new battery is a tiny bit thicker is somehow preventing the cover to fully close and there is no contact between the speaker and the contacts.
TecknoFreak said:
Guess what?
The problem was not the speaker, the problem started when I modded the battery to Maxx HD. Since the new battery is a tiny bit thicker is somehow preventing the cover to fully close and there is no contact between the speaker and the contacts.
Click to expand...
Click to collapse
Wow! So it works??? That's fantastic!!! Love Motorola!
Yes it works but i had to put little pcs of aluminum foil so it get better contact.
Worth the moderation as i get over 35hrs of battery life when before i was getting at top 9hrs.
Great - I think you could have also bent those contacts a bit.
I'm really interested - what do I search for on ebay? "maxx hd" doesn't give me much...
How many mah is it? 2500?
Search for eb40 battery for the Razor HD MAXX. We have a thread at the accessories section for our atrix hd forums
TecknoFreak said:
Search for eb40 battery for the Razor HD MAXX. We have a thread at the accessories section for our atrix hd forums
Click to expand...
Click to collapse
Thanks - I'm there!
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
mattking45 said:
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
Click to expand...
Click to collapse
I think you should get a new phone.
mattking45 said:
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
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Sounds like they messed it up bad when they put it back together. What repair service did you use. It might not even be worth bothering with the phone anymore it sounds like they messed it up when they were in there fixing it. Make them fix the entire thing or make them get you a new phone. Judging by how many problems are present you may as well just get a new phone.
Please press the thanks button if I have helped you in anyway.
Jaggar345 said:
Sounds like they messed it up bad when they put it back together. What repair service did you use. It might not even be worth bothering with the phone anymore it sounds like they messed it up when they were in there fixing it. Make them fix the entire thing or make them get you a new phone. Judging by how many problems are present you may as well just get a new phone.
Please press the thanks button if I have helped you in anyway.
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I do agree it is time to move on to a new phone. Although as much as we want to MAKE THEM get us a new phone because they missed it more then it was already messed up. Not going to happen. I have the HTC one max and I would recommend that and or you could go after the latest HTC device the famous M8
Sent from my HTC6600LVW using XDA Premium 4 mobile app
thayl0 said:
I do agree it is time to move on to a new phone. Although as much as we want to MAKE THEM get us a new phone because they missed it more then it was already messed up. Not going to happen. I have the HTC one max and I would recommend that and or you could go after the latest HTC device the famous M8
Sent from my HTC6600LVW using XDA Premium 4 mobile app
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I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
mattking45 said:
I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
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Are you under warranty?
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
Are you under warranty?
Sent from my HTC6435LVW using XDA Premium 4 mobile app
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Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
mattking45 said:
Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
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Sounds like lose connections.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
mattking45 said:
I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
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When are you due for an upgrade?
mattking45 said:
Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
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Here is what I would do in this situation. Sell this phone as a phone that is not working and can be used for parts on eBay. Then with whatever money you can get try and buy a new phone.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
Here is what I would do in this situation. Sell this phone as a phone that is not working and can be used for parts on eBay. Then with whatever money you can get try and buy a new phone.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
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Agreed... You should be able to find a DNA on eBay or craigslist for way less than $300.
Sent from my Droid DNA using Tapatalk
jamiethemorris said:
Agreed... You should be able to find a DNA on eBay or craigslist for way less than $300.
Sent from my Droid DNA using Tapatalk
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I just got my DNA from a friend who bought it for $100 used. The only reason he didn't want it is he didn't realize he wouldn't get LTE on AT&T..It's near mint condition...so, they're out there.
Sent from my living room
The cool thing is that there's more and more great phones for cheap, especially with craigslist!
X2
thayl0 said:
I think you should get a new phone.
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Sorry ^^^Agreed^^^
its your main board. but you can get a new DNA off ebay for 150$ or less. or buy one with a cracked screen for about 70 bucks and take the mother board out
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
scooby-snack said:
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
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Same here, gets annoying having to repeat myself....
This happened to me once in the month that I've owned my G3, though I use in car bluetooth for 80%-ish of calls. Could have been a phone issue or a network blip, I don't have a large enough data set to draw any conclusions.
Yes, we have issues with call quality when using the phone without bluetooth. Callers report that my voice fades in and out / sounds muffled. I've used it in areas with strong and weak signal strength. Therefore ruling out tower issues.
For one G3, I did a factory reset, unchecked Voice Enhancement and Call Privacy in Settings > Call. It seems to help, but did not "fix" the issue.
--
sunNsnow
I haven't had any issues yet. But I'm sure now that I've said that I'm going to be screaming in to my phone all day tomorrow.... =/
sunNsnow said:
Yes, we have issues with call quality when using the phone without bluetooth. Callers report that my voice fades in and out / sounds muffled. I've used it in areas with strong and weak signal strength. Therefore ruling out tower issues.
For one G3, I did a factory reset, unchecked Voice Enhancement and Call Privacy in Settings > Call. It seems to help, but did not "fix" the issue.
--
sunNsnow
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Did you have a screen protector on? Say tempered glass? Trying to help a friend problem solve a similar complaint.
Mightycaptain said:
Did you have a screen protector on? Say tempered glass? Trying to help a friend problem solve a similar complaint.
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We have an anti-glare screen protector (the sticky sheets, not tempered glass).
Verizon is replacing the phone with the most issues since the factory reset only temporarily fixed the call issue. Then the calls degraded the rest of the week. We did not receive the replacement yet, so I have no clue as if it is fixed.
As an aside, the other G3 seems to be doing better with calls. It does fade in and out a little but not to the extent as the one being replaced.
I would try a bluetooth headset. The only caveat is I've had issues with the Jawbone Era but not with my car (go figure). The Jawbone also gave me problems with the Galaxy S3, so it may be a bad combo.
If your right handed like me I find when holding the phone I tend to put my pinky finger under the phone, covering the mic. I now am more aware of my placement.
scooby-snack said:
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
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Click to collapse
I had this same problem on my G2 and now my wife is reporting it is happening on my G3. I know the problem but I don't really know how to fix it.
There are 2 microphones on the phone. one on the top and one on the bottom. Whenever I angle the phone against my ear too far and the top mic gets covered slightly, that is when my wife reports that I am muffled.
This would also happen when I would hold the phone against my ear with my shoulder to have both hands free. The top mic got covered slightly and she couldn't hear me.
I don't understand why the top mic affects the sound quality so much, but try it out with someone on the phone and cover the top mic. see if it muffles.
If this keeps happening, just make sure that you aren't covering the top mic and you should be fine.
If anyone finds a software fix to better balance the mics I would love to know about it.
Both my wife and I have had our Verizon G3s for about 2 months and have been dealing with this issue.
At first, we thought it might be the fact that we're on a network extender, and that it was only affecting my wife. That's when I realized it was just that I was using bluetooth and that she was not.
Since then, the problem has happened in nearly every call I've made directly using the handset. I never know when it's going to strike, so I've gotten to the point where I almost do not want to use my phone for actual phone calls anymore.
I absolutely dread calling Verizon. They're going to run my through their idiot algorithm of bs and pretend like they've never heard of this problem before.
I've had at least two people tell me they couldn't understand me. If I talk much louder, they've said that they can hear me again.
LaTropa64 said:
I've had at least two people tell me they couldn't understand me. If I talk much louder, they've said that they can hear me again.
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Yeah... it's completely unacceptable.
I want to understand the problem before I just blindly return the phone. That doesn't seem to have helped others much....
I'm having similar problems. See this thread:
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
It seems, at least from very early testing, for me it does not fail using BT.
Also, is this only a Verizon problem?
Anyone else on a different carrier having these problems?
Please see the thread listed above for additional information.
When I hold the phone to my ear with mic by mouth its fine but when I get lazy and pull the mic away from my mouth (30-45 degree angle or so) then they can't hear me too well.
IamPro said:
When I hold the phone to my ear with mic by mouth its fine but when I get lazy and pull the mic away from my mouth (30-45 degree angle or so) then they can't hear me too well.
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See this thread for an update:
http://forum.xda-developers.com/ver...ints-call-quality-t2828905/page3#post55747378
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
sunNsnow said:
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
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I don't think we're talking about the same issue. My wife and I both have VZW G3s. My bluetooth is on 100% of the time (out of laziness, as I only use it in the car), but hers is off 100% of the time. We both have the same issue with people saying we sound like we're underwater at times.
God... I wish it were that simple, though. I will try it, just for ****z and giggles.
sunNsnow said:
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
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Click to collapse
I have actually had the problem using the speaker phone as well but NEVER with a BT headset.
As an update, I called Verizon today (BestBuy Phone) and they went through the usual BS which I played along with. Check settings, signal etc. So finally, they asked me to do a factory reset, which is something I had not done since I have a few corporate applications on the device that are highly secure and difficult to re-install.
I balked but VZ said LG won't even talk to me if I hadn't done that and that they have seen this problem where a hard reset fixed it.
So I'll be a monkey's uncle but so far, so good..... I seriously can't believe this will last...
Phone is 100 percent stock with no other applications added.
I made about 10 calls today and only one complained I sounded tinny. Might have been a bad connection though. Ever other call was crystal clear according to people on the other end.
I also had my wife call me from the phone and talk for 20 minutes while I listened using her iPhone.
Again crystal clear.
Is it fixed?
I don't think it will last but I'm giving it another day before installing my applications one at a time.
I doubt anything I'm using mucks with the phone but you never know.
I'll post back in a day or two.
Ok so I am on day 2 after VZ told me to factory reset and I made 26 calls today and only had one person tell me I sounded garbled. I might have gotten lazy and had the phone on say a 30 degree angle from my ear because re-positioning the phone did fix that one.
The factory reset definitely did fix something because prior to it I was getting complaints from like 2/3 or more of my callers. Now it seems much, much better.
I'm still not convinced it's fixed but I did start installing my applications.
Nothing fancy, waze, facebook, Lotus Travler (work). I want to see how it goes today (Thursday) with these applications installed and see if the problems return.
I'll update tomorrow.
I've had less people say they couldn't hear me but one thing I've started to notice on almost all calls now is I hear a little bit of static when people are talking. I'm not sure if this is a common problem or not. I didn't notice it for the first couple weeks I had the phone.
Since my phone is less than a month old, if I complain and call to get a replacement will they send me a refurb?