Started having trouble today after receiving the HERE Drive App. It worked for about half a day and then started to force close on it's own. I tried every combination of getting the App to work... it would launch the app start screen then close. I did phone restarts and soft resets to no avail. So I backed up my data and did a hard reset. 2 hours later, I staring at the spinning gears screen. I took it to AT&T and after explaining to him what happened and what I did to fix, he commenced to waste another hour of my life until he finally got on the phone with a Nokia tech rep. I spoke to the Nokia rep for a few moments and he basically said the only way to fix is to send it in to Nokia for repair (minimum 10 business days). So I said, what about my phone service?... to which he replied in a slightly crass tone that it "wasn't his problem". After that, the AT&T salesman looks at me and says nothing... just gives me the "maybe if I ignore him he will go away look". At which time I told him I want my phone line and data line turned off in the interim at no penalty to me. So he says, don't you have an old phone you can use?... to which I say, no, I want my phone line and data line off. So he says, well you can use this p.o.s AT&T phone in the meantime... to which I say, no, I want my phone line and data line off. He finally refers me to the warranty store to get it replaced. 90 minutes of my life I'll never get back, crap service by AT&T, and an attitude by Nokia. Tomorrow, I get to go through this entire process again at the warranty store to try and get my phone replaced. Not a happy customer right now.
If there is a Microsoft store near you, please take it there before doing anything else. Be nice to them. The one near me replaced mine with the SGoD no questions asked. I was given a brand-new, not refurbished one, and I'd had it since launch. They also replaced the replacement as that one had light leak.
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So I was having a weird issue with my wifi turning on and off until it errors out. SO I took it in and they said it was my apps causing the prob... actually it started happening when I updated the software a few months ago...
3 hours go by, they completely remove the phone software and re-load it.. still no good.. so they said they would order me a phone and it would be in wednesday 'today' this all happened monday.
so I go pick it up, he puts the battery in and re-assembled the case, all was good... when I get home; I sat on the couch and got ready to re-download all my apps which is when I notice that the 'back' button isnt lit... like the LED is bad or just not there. So I think... maybe its supposed to be like that. NO, I looked at an old video I took of my phone and everything worked..
so I get to snooping around by taking the phone case apart and found a sticker saying ' VTO 10/06/2011' VTO means I have no idea, however I also found some weird sticky goo where the seam of the case goes...
clearly this phone is either re-furbished poorly or straight up used... I paid full price for that phone and I expect a replacement Identical to the one I bought.
keep an eye out if you use your insurance for an in-store exchange.
All in store DHRP/insurance replacements are refurbished devices regardless of whether a claim was filed and deductible paid or not. I don't agree with the process myself, however sometimes it works to your advantage. Currently if you have an Evo 4G and take it to a store with a problem that justifies replacement, they can order you an Evo 3D in it's place. It always just depends on the current exchange lists. As for the refurb part, there's not really any way of avoiding it.
That really blows, I'd go raise hell and at least get one that doesn't look jacked up. Even refurbs are supposed to "look" brand new, the chipset is the only used part. Generally anything within your first 30 days, you can exchange for another brand new device, after that, it's refurbs. Best of luck to ya.
The backlight on the button should allow you to exchange for another one. It is clearly defective. Can't blame that one on no app.....
That sucks man. On Monday I took my og evo in with a broken screen and I had insurance . They replaced it with a new in box evo 3d.
That's why I don't like sprint's insurance. With the bestbuy insurance, they'll take it, no questions asked. They'll have it replaced in 2-3 days and will give you one that was repaired so well you can't tell if it was new. Also, my replacement wasn't updated so I could S-OFF it.
I've had other phones replaced there and its the same thing. For older phone models, they just give a new one.
Next time you buy your phone, get it from bestbuy with insurance.
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
hvguy said:
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
Click to expand...
Click to collapse
Try a different sprint store. Usually, you'll find a good one if you keep going to different ones.
Today I just realized that ATT has REALLY great customer service. And their cancellations department has the power to do ANYTHING.
So I originally got an HTC Inspire back in May. 1 month into the phone my phone bricked on me. To be honest I didn't know if it was because of the ROM that I flashed or because the phone just had problems. Luckily, since I was in Costco's return period they replaced my phone with a brand new one. However, just recently it happened again after my phone died. Again I don't know if it was the ROM (MIUI) or something else. But I couldn't turn it on at all even with a new battery. So I got a refurbished model from an ATT warranty center by my house. And damn, no matter what ROM (even completely stock w/out root) I always get force closes, random reboots, and errors regarding gapps. So I called customer care and asked them if they can do something else other than send me another Inspire. They said they have to file a report and contact me within 48 hours if I can get a different phone. Well, it's been a week and nothing. So I called their cancellation line just to see what happens, and I told my story without raising my voice and being very polite. The lady right away agreed that she would be mad if her phone had the same problems and asked what phone I wanted to get. I told her the GS2 and she said "No problem. I can give you that phone as an upgrade. You'll just be extending your contract for 2 years on this day, which is just 6 more months from your original end date. The phone usually goes for $299 with a $100 mail in rebate, but i'll give it to you for $175, with an instant rebate and waived activation fee and shipping fee." I didn't even have to ask her to give me a better deal or waive those fees!
So i'll be joining the GS2 family very soon once I receive it during the mail. And if you guys have any problems I suggest going directly to their cancellation line. They can do anything without the need of a supervisor.
Oh and best of all... I dont even have to turn in my Inspire. They said I get to keep it and can probably get a different one at the warranty center since it still has its 90 day warranty!
I used to do the same thing every year till now I have one of my 4 lines eligible every 4-6 months. The key is to remain calm and they will do lot to avoid you cancelling. It also helps I have been a At&t/Cingular wireless customer for the last 13 years with the last 5 as premiere.
I've had my phone for a number of months, and for the most part I enjoyed it. Then a couple of months ago I dropped the phone and damaged it greatly. Luckily, I had it insured. So I went to my local AT&T store and the replacement came in the next day.
But soon I started realizing there was something wrong with the refurbished replacement phone. It started restarting on its own, and this became worse and worse as time went on. I made sure I had the latest updates, I factory reset the phone multiple times, etc. Sometimes when I do a factory reset the problem will go away for a day or two but it will ALWAYS come back.
So I brought it to my AT&T store, and the guy couldn't figure it out, so he figured he could just replace it since the replacement phone was having these issues within a week or two of my receiving it. Well, he called up someone at AT&T and he was informed that because this was a phone replaced via the insurance that he doesn't have the clearance required to authorize another replacement. Well, apparently the nearest place that could do this was some AT&T store not far from Grand Central. I live in Westchester, and it is not exactly convenient for me to ride into the city and spend half an hour on line (the place has always been extremely busy when I have gone) just to have an AT&T tech tell me that they can't reproduce the problem and that I should just factory reset.
This has become an absurd pain in my backside. Everyone I have called has refused to help me, and the guy at my local AT&T store would love to, but he has been told repeatedly that he doesn't have clearance. The poor guy has spent several hours on the telephone for me, bless his heart.
The thing is, it can reboot as soon as I lock the phone, and sometimes it can take half an hour or more. There have even been whole days where it will go without restarting once. And yes, factory resetting it will (usually) fix the issue for 24-36 hours.
Why does AT&T refuse to replace my broken refurbished phone? Why do they insist that I go so far out of my way (there must be 100 stores in Westchester more convenient to me than that one in NYC) and then when I do eventually go, I have to sit around like a schlub for almost an hour, half of the time online, half of the time waiting for the phone to do its thing - and then only be told that I should just factory reset.
I loved my old Atrix. But now I want nothing to do with it and nothing to do with this company. I want either a new phone or to be released from my contract so I never have to deal with AT&T ever, ever, ever again.
What are my options?
Urgh. I feel you pain! I'm not really well informed in the phone repair procedures in the US, in my country, we use a different method, but I REALLY don't think you can be released from your contract. Your best bet is to call AT&T and shout till they listen.
They just tell me "oh, it's the warranty company, it's their policy"
But it's like, well then why have I been paying YOU guys all this money for this warranty and why am I bringing it to YOUR store to get it "diagnosed"? That usually just leads to awkward silence...
Actually I went through a six day battle with ATT about giving me a different phone besides a refurb Atrix and they made a case which was suppose to take 3 days but ended up being 6 and my claim was still denied. I complained and was hung up on, and when I called back a kimd CSR understood my problems and overrode the system for a different replacement, so now I'm answering your question through my 2 Day old Galaxy S II and I'm loving it!
Sent from my SAMSUNG-SGH-I777 using XDA App
I have been noticing that my Google Maps has been crashing on me every time I open it fresh out of memory. I sent a report to Google waiting for an update. I updated to the newest version; I downgraded; I rebooted the phone; tried it on 3G and WiFi; and did different combinations of Locations settings. All the same results. The GPS radio animation comes on and the radius is slightly off and wide. I tried the GassBuddy app, which has a map feature, and the errors are more pronounced. Only good side is this app doesn't crash like Google Maps.
Could this be a defect with my unit? If so, I want a replacement!
Or could this be a firmware issue?
Update...
Short version
After almost 3 hours of talking to different Sprint departments and one repair store over the phone, I was finally able to get a replacement phone. Now the waiting game
Long version
After doing some research, I decided to install an app called GPS Test. I was able to clear and update the AGPS data. Rebooted and opened up Google Maps, and still the same inaccurate location and wide radius, and freezing and ultimately crashing.
As a last resort I did a "Factory data reset", erasing everything I had customized and installed... to no avail. Still the same darn issue, leading me to finally call Spring Customer Care. After telling them and a supervisor that the "nearest" Sprint repair store is too far away for me to visit to have my phone physically looked at (I take public trans and the nearest one would have taken me over an hour to get to), they finally connected me to a Sprint technician.
The Sprint technician was so Yeah that was the face I made. He told to power off my phone and take off my battery. I was like, "Uh... the battery is not removable (at least easily)". And he was like, "Oh it's not. Okay just turn it off". He also said that in order to go to the settings menu, I needed to press the "Menu" button. THE MENU BUTTON! He clearly hasn't been trained with the new HTC EVO 4G LTE, since these phones and native ICS devices don't have menu buttons anymore. I Already knew what type I was dealing with.
He called me back after pushing something over the air on my phone. It updated some profile thing and some other network settings. I thought... great! Maybe that's all it needed.... Nope. Opened Google Maps and same thing happened. GPS not locking and Maps freezing.
At this point, I was 100% convinced that this was a hardware issue unique to my phone. I have been searching online at other forums, and judging by the lack of replies to this post, I'm the only one having issues with this particular HTC model. The technician was convinced that a Sprint repair store will solve the problem. He told me that I needed to take it to a repair store and have it looked at. I told him it's too far of a commute for me. I highly doubt they have the phone on hand, and I doubt they will somehow be able to magically fix a hardware issue. He insisted otherwise anyway and said that he created a ticket for me to explain the issue.
Frustrated, I called the "nearest" Sprint repair store and, once again, explained what's going on and what I've done so far. Again, like all of the other people I talked to, she was like, "Wow, you have the new EVO 4G LTE phone. That's so cool." I rolled my eyes, thinking give me a darn replacement phone... She proceeded to tell me that they don't have those phones in stock (OMG NO SURPRISE) and they don't have any software that would be able to troubleshoot that phone. If they did, they would have done an exchange. So even if I had gone there, I would have just wasted my time. She advised me to call Sprint Customer Care... AGAIN.
Called Customer Care again, gave them the rundown of all the runaround I'm going through, and the guy who picked up said that they understand about my issue, but he advised me that the best way would be to go about this was to go to try another Sprint store... And I'm thinking, wow, so you want me to try a different store that's even further from me, and you honestly think they'll have this phone in stock let alone software to troubleshoot it. I told him um, I highly doubt any other store will give me a different result.
After talking some sense into him, he finally had me talk to an even higher supervisor of some sort. The manager/supervisor said, "Yeah you would need to bring it back to the original store you bought it from... You bought it at RadioShack right?" And I was like "No. no. no. I bought my new phone online, via Sprint? I pre-ordered it. I got my OLD EVO 2 years ago from RadioShack, but not this." He was like, " oh okay I can see that." He finally said that he'll be able to connect me to some Order Processing department. I'm thinking, this better be the final line...
Nope. I was transferred and I was told by this new guy he knew the issue with my phone. He understands that because the technician had deemed it a hardware issue, that he would be able to get my problem resolved. He put yet again on hold, because he was trying to contact the last department, I wanna call it, JUST-GET-ME-REPLACEMENT-PHONE department. After 10 minutes of holding, a very-important-sounding told me that he apologized that I was having issues. He wanted to make sure everybody is enjoying their devices with no interruption. I'm thinking, YES! GIVE ME NON-DEFECTIVE DEVICE please!
After talking with this important guy, he finally assured me that they will be processing a return kit and a replacement phone to be shipped to me. He did say that because the HTC EVO 4G LTE is still not officially out, that I may expect delays. Great... even more waiting.
Did you try ##GPSCLR# or is it ##CLRGPS# one of those two. You need your MSL.
Tried ##CLRGPSX# . Nothing popped up. I tried downloading MSL reader but these types of apps require root. Like I mentioned I used an app called GPS Tools which have options to cler GPS data, but still the same.
At this point I think I've tried every practical steps to try to diagnose and resolvthe issue. I paid over $200 to get this device up and running. If I'm gonna be stuck with it for the next 2 years, I think I deserve all of the promised basic features to be working from day one. No relying on rooting and downloading or applying a third-party fix.
I was just unlucky.
Call sprint to get your msl number. You got the letters mixed up. It's ##gpsclrx#
Sent from my lair.
Thanks for the advise guys. Although I could have bothered to get in touch with Sprint for the millionth time to get my MSL, I decided to just wait for my replacement phone. I wasn't going to hassle them anymore than I have already, and nor was I going to bother rooting the defective item. As much I love rooting and flashing new roms (Mik fan) on my OG Evo, I think I'm going to wait a while to do it on this EvoLTE.
Good news is it came today. Even though they kept saying there's been a hold on the shipment and they have no idea when it would ship out, Sprint shipped it overnight over UPS Tuesday night, and I got it today at 9:30 am Pacific Time. Thank you Sprint! Must be partly due to the fact that the ban was officially lifted.
Genuinely glad I made that move, though. For the indoor test: I used GPS Test app on my replacement phone and the GPS service starts up a whole faster. It's able to connect to more and satellites and therefore get accuracy of up to 20-30 feet. Comparing that to the first phone that would take at least 20 seconds to latch on, and take another 30 seconds to connect to more than 4 satellites. And even then, it would only get an accuracy of at most 90 feet, most of the time it was just way off.
In terms of the Google Maps app, there is no doubt that Google needs to update it for the EVO LTE because there are still some bugs, but alas I don't get it freezing on me anymore while GPS service tries to locate me and eventually crash.
Outdoor test, I get all of these goodies, but 5x faster. Definitely happy I made the switch. I'm new to this city and I need my Maps to be working at all times!
Peace.
Google Maps was updated today. I was having tons of issues with Google Maps, but after today's update it is working 100%!! **** YEAH!!
After going back and forth with T-Mobile a few times they agreed to send me a replacement phone. They assured me during the 14 day window I had to return the phone that the upcoming update would fix all these problems and they most definitely did not. They finally agreed to send me a "new" phone although I suspect that its refurbished. They said it wasn't but the phone arrived in T-Mobile's packaging and not OnePlus's. I know manufacturers make the same product and package them differently due to different uses and the phone didn't have any scratches but I just have no trust in T-Mobile. On top of the "warranty" claim I had to make within 1 month of owning the phone, i had to pay them $50 to make the claim. This is beyond absurd.
I'm not trying to transfer everything over with OnePlus switch and google back-up but this phone can't even complete that properly. It took 1.5 hours to "move" all of my messages (67,000) over to the new phone last night but they only dated back to the beginning of 2020. I'm trying to do it again right now but i don't have much faith in it. None of the settings moved over but the home screen did. I have to log back into all of my accounts and spend another half day to do all of this without any assurance that the new phone is going to work.
Summary
Does anyone have a full proof way to move everything over. It's the same exact phone and I'd like to move setings, accounts and everything over.
Any help is very appreciated.
I would try takng it in store and have them do the OnePlus switch. I did that when I got my 8tp mclaren and even though it took half an hour it was seem less. I've been told the OnePlus switch method is the best.