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Hey All,
I bought the keyboard dock for my gtab yesterday and I love it so far, however i notice the blue "connected" light flickers a lot and it intermittently doesnt detect a keystroke, its almost like the connection isnt right. Although I can vouch that the tab is firmly in the dock, im runnin a rooted tw stock rom with the pershoot 1.4 overclock kernel. Im wondering if this could be a software issue or if i should take this back due to a fault, i really hope its not the tab!
Thanks!
Sent from my GT-P7510 using XDA Premium App
Hi, I am using my keyboard dock with no issues. Only very occasionally it multiplies the first letter I press right after the tablet connection. A back-space corrects it and everything continues fine. During my 4 weeks of use, it happened maybe 3-4 times only. For the rest it works perfectly.
By the way, it seems I am using the same ROM as you.
If you are experiencing recurring problems with the keyboard, maybe it is a faulty unit and I would suggest replacement.
Can anyone confirm that the dock 30 pin connector allows the use of the USB adaptor? I read a review that seemed to imply that, but want some confirmation.
Any concrete info on the SD card adaptor working would be great as well. ...
Also wondering if the tab will fit in the dock with a slim silicone case, if not can the dock be modified? I'm not afraid to hack it up if it could be done right. ....but I'd rather it fit without having to do that.
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
I've not heard of anybody else with this particular problem.
As much as I hate to say it, looks like you might need to either RMA (or return) it.
Sent from my Transformer Prime TF201 using xda premium
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Mine is similar but slightly worse !
My dock connects mebe 1 in 10 times and works ok ... i have tried connecting whilst the power cable is in etc about 500 times now and its random when it decides itll work or not.
I think its a battery fault, but i've already requested RMA and itll be picked up tomorrow.
Bad thing is that its already sold out now, so i'll end up waiting forever for another one
My gyroscope is also FUBAR ... screen rotation, glowball, riptide all do nothing (and yes i have checked screen autorotate toggle ... a million times )
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Im on the same boat..C1 batch with 9.4.2.11 firmware...no root
Bad dock.
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
slothita said:
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
Click to expand...
Click to collapse
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
armukhtar said:
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
Click to expand...
Click to collapse
Hi Armukhtar
Where are you
slef2003 said:
Hi Armukhtar
Where are you
Click to expand...
Click to collapse
from malaysia
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
kaiserpc said:
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
Click to expand...
Click to collapse
Hi Kaiser,
I had read the thread you mentioned, but at teh time I posted this Q my problem seemed to be different as teh dock would only not work when it was on battery power....It was absolutely fine when connected to the mains......however as time has progressed the dock has become even more temperamental and is now failing some of the time when it is connected to the mains.
Asus support suggested that I return to shop ( I had already submitted an RMA) and given some of teh problems that folks in countries outwith the EU are having I am suddenly feeling glad of the EU as AFAIR this legislation was EU inspired .
OT Mind you I am not very happy with teh EU commissioners signing up for the copyright treaty and hope the Elected EU parliament throws it out!! LOL
Ok, let me start out by saying that I'm not posting this in the Q&A section because it's not really a problem that I am seriously thinking about fixing, I just want to get some of ya'lls opinions on it.
Heres the thing: I bought the TF201 the day it came out, along with the keyboard dock, spent something like 700 bucks (leanred a very valuable lesson on that one). About 6 months after that, on day, the black plastic peice that I later learned "kept the charging pins inside of the charging port on the tablet separte and straight" just fell out. Upon further research I discovered that a few others had been experiencing this, and it was apparently a design flaw that would happen if you didn't separate the tablet from the keyboard perfectly straight (i.e. separate one side of the tablet from the keyboard, then at an angle, pull the other side out.) Now, I realize how dumb it was that I was even doing that in the first place, but what can I say. So here's where i'm at now: About 6 months ago, the actual charging usb cable that came with it just completely fell apart. I ordered two new ones. These are not "exactly" the same as the original one and I cannot get it it plug into the tablet directly (probably due to the fact that there is no plastic peice keeping the pins in place, and I dnon't want to push to hard becuase if I bend those pins it's game over). I can, however plug the cable into the keyboard, and the tablet WILL plug into the keyboard quite effortlessly and charge that way. Also, as a side note, nothing on the keyboard works, not a single button, not the track pad, nothing, the only thing it does is charges the tablet, and the keyboard itself will also take a charge.
Whew, ok, if you're still with me after all that, here's what i want some opinion on: Is this thing worth trying to salvage, I would like to get the keyboardworking as well as somehow replace that peice that fell out of the tablet charging port. I honestly do love the tablet, I have a slight weekness in wifi signal but no big deal, and the screen is amazing. so, any thoughts?
I'd say you're screwed :/
Sent from my GT-I9300 using XDA Premium 4 mobile app
Makrilli said:
I'd say you're screwed :/
Sent from my GT-I9300 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah, Thats what i'm thinking. I mean, I still use the tablet all the time, I just can't charge it directly from the port, I have to use the keyboard, the biggest issue I have is that I really wan tthe keyboard to work. Maybe I should just try to pick on up cheap, I don't know....last time I'm buying ASUS though.
vballrkc said:
Yeah, Thats what i'm thinking. I mean, I still use the tablet all the time, I just can't charge it directly from the port, I have to use the keyboard, the biggest issue I have is that I really wan tthe keyboard to work. Maybe I should just try to pick on up cheap, I don't know....last time I'm buying ASUS though.
Click to expand...
Click to collapse
Firstly, i would like to inform you that i'm one more person that i had problem with the charger and that the main reason that i don't use my Asus so much is that his wifi signal is really disappointing.
Concerning your problem, you cannot use your keyboard while you charge your tablet through it, right?
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Same problem
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
chyungspice said:
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
Click to expand...
Click to collapse
Cold-Booting doesn't fix it for me either and i'm out of warranty, so ASUS isn't gonna be much help to me either...
It's good to know i'm not alone at least!
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
UndisputedGuy said:
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
Click to expand...
Click to collapse
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
UndisputedGuy said:
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
Click to expand...
Click to collapse
Woah, I ended up buying a TF700, but i'll probably attempt this fix as soon as I have a spare minute!
Hello there. I am an early adopter of this device.
After all the disappointment with the wifi and gps capabilities and failing to utilize the tf201 as a light netbook replacement, I stowed it away somewhere and lost interest, as I didn't buy the thing to play angry birds. Now about two weeks ago I remembered the tablet and wanted to try amusing our cat with it (which amazingly works great, he is all about those cat video games now ) and got out the dock as well, since someone had apparently ported a few linux images to the tf201 more successfully then last time I read up on it.
The keyboard dock was pretty much an external battery it seemed. None of the keys would work whatsoever but the touchpad did. The battery was recognized and charged fine. I tried the sd-card slot and usb connector, both also working.
I have been searching the net for similar issues and found a lot of people whose docks were dead, with various symptoms. I tried a lot of things unsuccessfully and continued to use the dock as an external battery and for quick charging with the wall plug.
Well then yesterday I connected the dock again to charge the tablet a bit, and what do you know? the keyboard is working again. WTF? I have reconnected the tablet multiple times now, folded and unfolded the whole combo and it is still working today? Could it be a software problem? Is it multiple things causing this?
I decided to open a thread and gather information in one place, so that others might find it easier to troubleshoot this.
Following is a list of things that other's who have similar problems might try to fix/investigate. After that I will post some things that I have tried in order to troubleshoot my problems and please share what ideas you might have, as I am sure the problems with my keyboard dock will return eventually.
Here is what I was able to gather as potential root causes and possible fixes for dead keyboard docks:
1) The ingenious product design of the dock hinge makes it a premium dirt trap. Lots of bits and dust can get inside and will all the time, as the gap is wide open and there is convenient rubber on the sides with glue that dissolves and attracts crap that is basically uncleanable. But the connector is! So try cleaning the first. Sadly it is not easy to access but cotton swabs and a tooth brush with some cleaning alcohol will do it. The tablet side can be cleaned more easily but also isn't so problematic as a dust trap.
2) The flex cable inside the dock can become loose due to vibrations. This was a problem with the transformer generation before and they seem to have improved the design but I still read reports from people who had this happen. This is the easiest to fix out of all of these problems and if you have connection problems with your dock, make sure to check this. The dock is very easily opened with a phillips screw driver, a plastic prod (guitar pick, old credit card, cheap phone repair tools etc) and some patience. Be sure to not lift the two halves away from each other, as the cable connecting the top to bottom is very short and if you are not careful, you'll rip off the connector on the pcb. Check the flex cables and reseat them.
3) The connector between the tf201 and the dock is built very flimsily, but better then the first transformer series. The connector on the tablet side can lift off the pads it's soldered to due to flex and stress because it carries the tablets weight partially without a lot of support. The good news about this is, that if you have a decent rework station, this is potentially fixable. Opening the tablet is a hassle, you need a heatgun to soften the adhesive around the case (noone mentions this it seems) and slide the locking tabs in the recesses (where the tablet usually locks to the dock, left and right from the connector) to the open position. Then carefully pry the whole assembly open and get access to where the flex cable is connected to the dock/charge port. with a proper hot air rework station, that port can be reflown if the pins have indeed lifted from the pads on the little pcb. But this is also very finicky, as you will melt stuff in the process without shielding it from the heat (captone tape or maybe aluminum foil can do the trick).
4) Software? I only have theories on this but I think a lot of cases have some sort of software problem. What is known about how the dock functions?
- it contains a battery, which can be charged independently of the tablet. Charging this battery requires 15V and cannot be done with a common usb connection.
- there is a usb host connector, so there must be a controller for that inside the dock. it's not just wired through to the tablet, there is stuff happening here.
- there is an sdcard slot, so there must be some hardware responsible for powering and reading/writen to that as well.
- there has to be some sort of firmware, responsible for the low level things going on in the dock I am thinking, it has to do powermanagement for several internal devices.
so my conclusion from this information is, that maybe some of the problems could be caused there. how could this be debugged?
or:
- the custom rom could have a problem with the dock. The software side might be wonky for whatever reason. I am running a KatKiss 7.1.2 rom and AOSP is the only choice I can set as the hardware keyboard. Some people had success with hard reseting their tf201 or even a factory reset or reflash. A lot of people reported this did nothing for them.
TL;DR if your keyboard isn't working, your dock isn't charging, or some other feature on your dock seems dead suddenly, try the above things and please report. I am trying to collect all info on this to help people troubleshoot and investigate these issues.
- I have tried to hard reset the tf201 with dock attached and without. didn't help.
- I opened the dock and reseated the flex cables, but they looked fine in the first place. Also didn't help.
- I tried fiddling with the keyboard and language settings, also did nothing. Don't want to reflash/change roms just yet, I couldn't gather any cohesive info on wether people -had these sorts of issues due to a custom rom.
- I cleaned the connector on the dock and the tablet with isopropyl and got out lots of gunk but this also did not help.
now I was about to reopen the tablet (I was in there before to fix something on the case), but then it suddenly started working again. So I am pretty reluctant to just open the tablet to check at the connector pcb, since it is quite risky and I am glad I was able to get the thing back together so neatly, after I opened it the first time. I have a hot air rework station and a microscope to check and repair this, but now that I am thinking it might be a software issue after all, I really don't want to risk ruining the tablet. It's obviously not made for being repaired/maintained (thanks ASUS, it's not like it was extraordinarily expensive...).
Here's the issue I had..
https://www.androidpolice.com/2011/...-battery-drain-here-is-why-and-how-to-fix-it/
Having missed the window to have this repaired by Asus I just leave my keyboard in a drawer to keep papers from curling.
Sent from my ONEPLUS A6013 using Tapatalk
HorthLithperer said:
Here's the issue I had..
https://www.androidpolice.com/2011/...-battery-drain-here-is-why-and-how-to-fix-it/
Having missed the window to have this repaired by Asus I just leave my keyboard in a drawer to keep papers from curling.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
thanks for that link. So that apparently just concerns people who have a dock that has it's battery draining, which I am luckily not one of. I also did the test described in the link, so I guess powermanagement is not affected by the firmware incompability in this regard.