Best Customer Support call ever! - Verizon Samsung Galaxy Note II

So, I have my Galaxy Note 2 rooted, my own mods and themes, with CLEANROM ACE 4.7 (updating to 4.8 now)
I JUST got this replacement phone a couple days ago, and I HATE getting a phone that isn not up to par with my standards which are:no blemishes or defects
I got off work and now I keep have signal issues. It is not from the root, or ROM because I factory rest wipe cache, dalvik, and wiped the ROM. So I called Customer Support.
The call ended up being almost an hour (the replacement took 5 minutes to send out)
Turns out the man I was talking to was a big techie.
I told him how I was tired of getting phones with physical defects and he said it's not Verizon's fault they're not in the phone making business, which is true. He told me "you know you've had 34 replacements and you didn't have to pay a thing. We're here to provide excellent customer service. No phone is perfect and if they were, I wouldn't have a job. So you have pretty much tried everything. There is another way you can go and if you want, ROOT your device that way you can be like "screw your software I want my own"
After he said that The call just went on and on. Turned out to be pretty good.
So for those of you that blame Verizon for all of your issues, blame the manufacturer.
Bucket List
101: Have a Verizon representative tell you to root your device : CHECK
102: Have a Verizon representative say Apple monopolizes their phones and will not pay them : CHECK

Awesome
Sent from my SCH-I605 using xda premium

Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?

computerslayer said:
Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?
Click to expand...
Click to collapse
My same question.
Sent from my SCH-I605 using Tapatalk 2

34 replacements? Wow, how many of those are because you bricked your phone?
Sent from my SCH-I605 using Tapatalk 2

Me too!
They will tell you...its your device. do what you please. This is not the first time i've heard a story like this...

After 34 devices you don't think it was the rom you installed? ?
Sent from my SCH-I605 using xda app-developers app

34 replacements and you are the problem.
Sent from my SCH-I605 using xda app-developers app

Yeah problem might not be the phone.
Sent from my SCH-I605 using Tapatalk 2

Sometimes, expectations can be too high. Got OCD? Sheesh.

Your the type of person what is keeping cell phones/plans prices sky high if they didnt have to send out 30 free phones

Yes, I have OCD, I payed full price for my phone, I want one that works 100% yaknow what I mean?

computerslayer said:
Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?
Click to expand...
Click to collapse
Verizon likes to send me phones that have physical defects. One time they sent me one with a dented bezel and I wrote on a piece of paper "Learn how to inspect yours phones. I'm disappointed" stuck it under a screen protector and sent it back. Ever since then, samsung is making the bezels out of a different plastic and finish that does NOT crack.

Kinuser1 said:
Verizon likes to send me phones that have physical defects. One time they sent me one with a dented bezel and I wrote on a piece of paper "Learn how to inspect yours phones. I'm disappointed" stuck it under a screen protector and sent it back. Ever since then, samsung is making the bezels out of a different plastic and finish that does NOT crack.
Click to expand...
Click to collapse
It's going to get scratches and dings unless you wrap it in bubble wrap and never touch it. It's just a phone. There are better things to be obsessed over.
Also, I'm hoping that you don't believe your piece of paper made such an impact that they changed the bezel material.

You have a serious problem if you've needed 34 replacements in your life.
Issues, bro. Issues.
Sent from my SCH-I605 using Tapatalk 2

^^ This ^^
****! That's just absurd.
Sent from my SCH-I605 using xda premium

Wait, wow.... 34 replacements of the SAME phone? Now thats wild... I work at Verizon and I've never seen that before. What makes the phone so bad? Ive had/done plenty of certified like new replacements and never had a defect except 1 phone that had a bad AMOLED screen.

nosympathy said:
34 replacements and you are the problem.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
completely agree lol..
and did u ever think that maybe the reson your having bad service etc. is cuz your running a rom based off the international note2's code.. thats missing a ton of verizon specific network code etc.. just saying

I was at a pub with my girl and pointed to an angry looking dude all by himself looking at everybody. Envious. I told her that's the kinda guy that trolls forums and talks down to everyone who posts. She asked what I meant. I showed her this thread.
Sent from my SCH-I605 using xda app-developers app

Thread cleaned, discuss the topic maturely and be respectful of each other when posting. Those are the rules you agreed to when you became a member of XDA.

Related

New Evo 3d

So I just found *another* problem with my phone. I have 2 dead pixels, some spots where it doesnt seem to be painted and light shines through, and now dust under the damn screen. I bought the extended warranty from BB and I have some sort of warranty with Sprint, what should I do? This would be my fourth 3D. I am either going to go ahead and get another or try to get a galaxy s II. Do you think if I complained and said this is my 3rd and can I just get the galaxy since it was the same price?
After that many defective units, I'd grab another type of phone.
Sent from my Nexus S 4G using xda premium
Would they give me a free nexus s or galaxy?
moosh3 said:
Would they give me a free nexus s or galaxy?
Click to expand...
Click to collapse
lemon law. if you return something 3 times with defects, they are obligated to give you your money back or replace.
i would hold off and wait for the galaxy s 2 if you are dead set on having a super phone.
they will not GIVE you a phone. you will still have to pay for it in some way. i am assuming you paid for your 3d, so you will have to pay for the new one and split the difference positive or negative. the phone you choose will decide that.
i wouldnt waste your time with a galaxy or nexus. they will be obsolete in a year. and you will be behind the curve.
cobraboy85 said:
lemon law. if you return something 3 times with defects, they are obligated to give you your money back or replace.
i would hold off and wait for the galaxy s 2 if you are dead set on having a super phone.
they will not GIVE you a phone. you will still have to pay for it in some way. i am assuming you paid for your 3d, so you will have to pay for the new one and split the difference positive or negative. the phone you choose will decide that.
i wouldnt waste your time with a galaxy or nexus. they will be obsolete in a year. and you will be behind the curve.
Click to expand...
Click to collapse
No matter what phone I get it will be old soon, and I am not waiting for the nexus. But, I don't understand your logic behind the new phone. I am hoping for the galaxy
I think you are just fu...king retarded and seeing imaginary sh..t my self. I understand 1 or 2(by bad luck) but 3??? I am calling bull**** on this lol.
Sent from my EVO3D(overclocked) via XDA App
southern87 said:
I think you are just fu...king retarded and seeing imaginary sh..t my self. I understand 1 or 2(by bad luck) but 3??? I am calling bull**** on this lol.
Sent from my EVO3D(overclocked) via XDA App
Click to expand...
Click to collapse
Not the first I heard of this. Lol
Sent from my Nexus S 4G using xda premium
southern87 said:
I think you are just fu...king retarded and seeing imaginary sh..t my self. I understand 1 or 2(by bad luck) but 3??? I am calling bull**** on this lol.
Sent from my EVO3D(overclocked) via XDA App
Click to expand...
Click to collapse
+1
Sent from my PG86100 using Tapatalk

Liquipel I777

Has anyone sent their Galaxy S ii(I777) to Liquipel? I know it's not an option on their list of phones but they still let you send your device. I sent my device on Friday and will receive it back this week, you guys interested in knowing that if it actually works? Ill post up a video of my Galaxy S ii I777 getting ''Wet'' on.
----
If you don't know what it is, check out their website.
http://www.liquipel.com/
Update! I just posted a video on my Liquipiel-ed Device.
http://www.youtube.com/watch?v=J-MQEXOVMok&feature=youtu.be
Looks interesting but since I got my very first dumbphone I never had problems with getting water on it.
It opens up possibilities, but nothing I need at the moment.
Passing it on to my foolish friends though, so thanks for that!
No problem!
So it makes it water resistant but not proof right?
Sent from my SAMSUNG-SGH-I777 using Tapatalk
I saw a product similar to this years ago when it was still in testing, and I thought it looked awesome. (Showed a guy playing with an iPhone 3G underwater).
joeybear23 said:
I saw a product similar to this years ago when it was still in testing, and I thought it looked awesome. (Showed a guy playing with an iPhone 3G underwater).
Click to expand...
Click to collapse
I saw that one too. If that's what this is I'm down!
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Wasn't there a video recently of a guy with a GSII that he put in a bucket of water and called his phone? I seem to remember that it lit up and displayed normally.
Yeah I've actually been waiting to see if this catches on.. Good stuff!
sent from my Galaxy SIII ...haha jk, I FOiLed ya!
I want see more reviews as its really new. But This is real. And does work. Here is how.
Hydrophobic nanocules are applied via vacuum. Thus coating the outside AND INSIDE from water molecules (which are bigger than the nanocules) thus can't get in and create a conduction.
It is rated itx-7 meaning it is waterproof to up to 30min at 1 meter (3feet) depth... Jeez. So i wanna go swimming with it
.
Sent from my SAMSUNG-SGH-I777 using xda premium
Noob-xda said:
Has anyone sent their Galaxy S ii(I777) to Liquipel? I know it's not an option on their list of phones but they still let you send your device. I sent my device on Friday and will receive it back this week, you guys interested in knowing that if it actually works? Ill post up a video of my Galaxy S ii I777 getting ''Wet'' on.
----
If you don't know what it is, check out their website.
http://www.liquipel.com/
Click to expand...
Click to collapse
Actually, I checked their site and they do have the ATT SGS2 on their list
veliksam said:
Actually, I checked their site and they do have the ATT SGS2 on their list
Click to expand...
Click to collapse
It seems nice but to pay 59$ and have to ship out the phone is a big downfall.
Sent from my SAMSUNG-SGH-I777 using xda premium
GalaxyMaster said:
It seems nice but to pay 59$ and have to ship out the phone is a big downfall.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
But if you DO drop your phone in a pool or the toilet, you'll be out more than $70 and a week anyway.
joeybear23 said:
But if you DO drop your phone in a pool or the toilet, you'll be out more than $70 and a week anyway.
Click to expand...
Click to collapse
Not only that, but you have the "wow" factor to impress friends! I'd purposely drop it in water haha.
Sent from my SGH-I777 using Tapatalk
Wouldnt the little water indicators turn red? Therefore voiding warranty?
Sent from my SGH-I777 using xda premium
MWilkenson said:
Wouldnt the little water indicators turn red? Therefore voiding warranty?
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Its not meant for warranty purposes.. This is just for anyone that wants to protect their device from water damage.
Im sure it voids the warranty..
*edit* .. I think they are also trying to get in with (somebody.. I forget, but they mentioned it at CES).. so that phones come with the Liquipel protection - which is a great idea but than the suppliers end up losing money because of not having to replace asany phones.. Not sure how it all works but somebody loses potential mula
Sent from my GT-I9100 using Tapatalk
Lol! Makes me wanna do this to my phone... take it with me somewhere on vacation, then after getting into a crowded hotel pool pull the phone out of my swim trunks pocket and make a call! Can you imagine the looks you would get from people?!
Sent from a phone suffering from an identity crisis!
erad1 said:
Lol! Makes me wanna do this to my phone... take it with me somewhere on vacation, then after getting into a crowded hotel pool pull the phone out of my swim trunks pocket and make a call! Can you imagine the looks you would get from people?!
Sent from a phone suffering from an identity crisis!
Click to expand...
Click to collapse
Lol i know right?! I might get my next device done before i switch.. That way im not without a phone.. Curious though if it takes away from the awesome glide if a bare screen.. If it feels any different. By the looks of the vid... It looks pretty flawless
Sent from my GT-I9100 using Tapatalk
i played with this stuff at CES this year. It was Fascinating! They used the stuff on a Napkin and had it sitting in a pool of water. When you pushed the napkin around in the water it never got wet and just rolled off (unless you were extremely harsh with it).
Quite impressive to see. You could also see the water interacting with the screen as it splashed against it (showing that its not just a "fake" cover)
video:http://dl.dropbox.com/u/11614611/20120112_164148.mp4
MWilkenson said:
Wouldnt the little water indicators turn red? Therefore voiding warranty?
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
The nano-coating also prevents the indicators from getting water on them... do a search on youtube
joeybear23 said:
The nano-coating also prevents the indicators from getting water on them... do a search on youtube
Click to expand...
Click to collapse
Ok I'm sold lol.
Sent from my SGH-I777 using xda premium

Craziest thing happened in my local ATT store...

I walked in lastnight to buy my Note and the sales lady greeted me. We talked about the note for a bit, went to the display model and gave it a quick whirl and then I went through with placing the order for my upgrade.
I was there maybe 35 - 40 minutes and during that time, the same display model that I had used earlier, was stolen. They just left the back of the case attached to the security plug and took the body/battery.
There had to have been about 12 - 15 ATT store employees there and no one saw anything. Ofcourse they have video and the IMEI number so as soon as the phone is activated they can shut it down, but that was just incredible to me that someone had the balls to pull a stunt like that.
Drama aside, I'm loving the hell out of my white note! I'm 6-1, 225 coming from an Atrix and now that 4" screen looks like a toy. My wife is appalled at the size, but she's an ifangirl so... what can ya do lol
Haha, an ifangirl eh? Have to work on that man! I'm loving this phone too and I'm also coming from an Atrix. HUGE improvement. Recently converted the parents from their isheepism to the dark side of Android. Now the dad is rocking a Razr Maxx and the mom is using a Galaxy Nexus (they are on Verizon.) I think I did pretty good with that conversion! Lol. They are addicted to Android now, like I am.
That's unreal it was stolen while you were there. You made a killer phone choice, enjoy.
Sent from my SAMSUNG-SGH-I717 using xda premium
Err0xx said:
Haha, an ifangirl eh? Have to work on that man! I'm loving this phone too and I'm also coming from an Atrix. HUGE improvement. Recently converted the parents from their isheepism to the dark side of Android. Now the dad is rocking a Razr Maxx and the mom is using a Galaxy Nexus (they are on Verizon.) I think I did pretty good with that conversion! Lol. They are addicted to Android now, like I am.
That's unreal it was stolen while you were there. You made a killer phone choice, enjoy.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I've been trying to convert the boss lady, but she's quite happy being told how her phone should work lol.
I've converted my 2 brothers and their wives to Android though, all from iphones lol. I think I've done a fairly good job!
Yeah, the person who took the phone is on video and that IMEI is effectively a paperweight at this point. I hope it was worth it to the thief... I almost feel bad for that craig's list /ebay victim if they sell it that way.
Lol kind of dumb for them to attach it just by the back.
Sent from my SAMSUNG-SGH-I717 using XDA App
Willanhanyard said:
Lol kind of dumb for them to attach it just by the back.
Click to expand...
Click to collapse
I can pop the back off with my CommuteMate DashGrip pad. That thing sticks so well I was using it to vertically mount the Note for the drive home back from BestBuy. I don't have any finger nails to pry off the back so I can use it if needed, lol.
Congrats on your Note purchase.
Sent from my GT-I9220 using xda premium
Happens every once and a while in our store. We can't physically stop anyone who does it either.
And the security attachment is supposed to be on both sides of the phone
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Yeah at my store in schaumburg, it happens literally once a month.... however, people are getting clever with it. This one guy stole an iPhone 4s but get this.... he replaced it with an iPhone 4! I tried to demo siri to someone and was literally like... dafuq is this? One other time some guy stole an lg thrill and we had a running joke that he was the one that got duped
When you have like twelve people waiting to be helped you can't really fix problems, make sure you dont make mistakes in accounts and watch for thieves at the same time
Sent from my SAMSUNG-SGH-I717 using xda premium
That's it?
Boring....
And it I thought it was something exciting like you figured out how to get your Note to do dishes or something....

Shattered!

Dropped it from like 3 feet straight down on the screen.....
Sent from my HTC6435LVW using xda app-developers app
Ouch.
Sent from my Nexus 10
Damn that sucks! I have the otterbox on my phone now since my shatter the screen on this phone breaks easily. Now my question for you is were you rooted and all that good stuff? And are you getting a replacement from Verizon ? If so welcome to ota stock Rom you'll be stuck if you weren't already.
Sent from my HTC6435LVW using xda premium
He wasn't rooted or unlocked he was stuck locked up from the ota update.
Sent from my HTC6435LVW using xda app-developers app
Damn... that's more busted than Christina Aguilera!
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
Sent from my HTC6435LVW using xda app-developers app
jonesin said:
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Isnt that illegal? And wont they find out anyhow?
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv&ltyp=AllFixedPriceItemTypes&var=sbar
SHANENATAS said:
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv&ltyp=AllFixedPriceItemTypes&var=sbar
Click to expand...
Click to collapse
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
Naw I'm gonna go through insurance. I'm so bummed. I think my heart skipped a beat when it happened. At least I can still use it
Sent from my HTC6435LVW using xda app-developers app
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
Keep your fingers crossed, you might just luck out and not have the OTA. Mine didn't but it was a refurb. I'm sure you'll let us know, lol
---------- Post added at 01:26 AM ---------- Previous post was at 01:24 AM ----------
ickedmel said:
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
I'm just really surprised to see so many DNA breaks from dropping it. In fact I have never cracked a screen, knock on wood. My old Droid Razr was pretty durable too. Now my daughters ipod touch broke if you looked at too hard, haha JUNK
The DNA is supposed to have triple gorilla glass too. I wonder if some of these are refurbished with fake junk digitizers? The screens should not be shattering that easily.
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
rogerwalker22 said:
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
I had to get a replacement for my DNA, which came with the OTA, due to battery issues. I was looking forward to getting a phone with the old software and when the replacement came it had the old OS; but that had to go back due to the power button being concaved, so it was flush with the top, blown speaker and a dead pixel; and this was how it came out of the box! (100+ point inspection my a$$). The next replacement came and it too had the old software but wouldn't connect to WiFi. I received the third replacement yesterday and it was perfect, but the OTA was pre-installed. Hope you get not only the old software version but also a workable phone.
fury15 said:
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
You can keep it, but don't sell it. When you report your phone lost, the carrier gives it a bad ESN.
123421342 said:
Isnt that illegal? And wont they find out anyhow?
Click to expand...
Click to collapse
well i suppose so yes it could be outside of the boundaries of the insurance agreement but i pay a subsidy and an insurance fee for a reason. I could claim the phone was stolen swap the motherboards and sell the broken unit to cover the insurance premium but i wont be doing that. I see no harm no foul. They will be recieving a perfectly functional peice of hardware in the exact condition I reported during the claim... to each his own though
If you swap the motherboard you will be converting the new Dna to the old esn that you just reported lost... So you are just giving yourself a bad esn. Lol
Also its fraud but whatever you want to do
-- Sent from my Palm Pre using Forums
What type case was your DNA in when this happened?
sent from my DNA running sense 5
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
rogerwalker22 said:
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
Click to expand...
Click to collapse
Didn't I post a link with a video? It seems really easy to fix, that's why I wanted it. I even put an ad on craigslist. If you report it lost or stolen you could always "find it again" and they can reverse the bad ESN. My cousin bought a bad ESN phone from ebay. Verizon ended up calling the original owner and he went ahead and released it, they made the ESN good again. I don't know all the details but that's what he told me, sometime last year.
Hmm options, how much will it cost? Since the phone has to be sent away and cracked open anyway, buy the digitizer and send it to be jtagged, 2 birds with one stone. It might cost you a little more but you will be golden in the end. Fixed phone and S-off.

Another rezzy down....

Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
ID take the Dinc 4G. They have CM 10.1 over there
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
it seems to be hit and miss. my first rez i bricked. the "replacement" one i received had a dead headphone jack from factory my latest one VZW had zero adhesive on the top of the screen leading to its death about a week ago. this time VZW said that the screen was my problem and that i would need to go the insurance route. i took it apon myself to repair it and order a new glass and LCD.
i wish i would have never bricked my first one. it was the only one without problems. all replacements from VZW have been crap. :/
synisterwolf said:
all replacements from VZW have been crap. :/
Click to expand...
Click to collapse
That seems to be case with my wife's rezound.
Sent from my Rezound using xda app-developers app
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the recalibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
AshtonTS said:
ID take the Dinc 4G. They have CM 10.1 over there
Click to expand...
Click to collapse
I think I might do that. Do you have the dinc?
I guess I didn't realize that the development was moving forward. The last I've checked there wasn't much going on with it.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the calibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
synisterwolf said:
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
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Click to collapse
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
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save space i think. if you ever take apart the phone. there's zero extra room. :/
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
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Yeah that is strange being my issues were related to the signal. Verizon tech support and I always did lots if trouble shooting before sending a new one out but the never even brought up the back cover as a possible culprit. It would have been a lot cheaper to send one of them out to try versus a new phone.
Well I do have a update on my replacement phone. I called back again and explained to the tech support guy that I do not want a razor and that I really need a screen larger than the Inc. He said ok let me see what I can do and then offered me a Samsung intuition or a LG stratosphere 2 or something like that. Told him probably not cause the sammy had a 4 inch screen and the LG just looked butt ass ugly to me. He the put me on hold again and offered me a razor maxx and again I said I don't like Motorola. Then I brought up the dna and he put me on hold again and came back and said he got that approved for my replacement.
It should be here tomorrow afternoon so I guess we'll see how it performs. I really do dislike changing phones all the time.
Thanks for all your input!!
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
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Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Phaded said:
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
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Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
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if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Phaded said:
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
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What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
I forgot to mention that the tech support guy called me today and confirmed that it was a mistake on his end and that he will be sending the dna right away.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
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Don't know exactly... I just know it involves opening the phone up, hooking the phone up to a riff box and it s-off it... Probably Google it for better description

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