[Q] Found Software Not Supported By Verizon - Verizon Samsung Galaxy Note II

I know I am not the only person asking for help with this.... But as far as I've read I am the only person unable to fix it... I have download drivers, Kies, Odin, The Stock File. I have tried every method to recover my device without success. Why is Odin not locating my device when in Downloading mode even when all of the drivers are installed? I have attempted to fix this now on two computers.... I am loosing my mind. :fingers-crossed::fingers-crossed::fingers-crossed::fingers-crossed::fingers-crossed::fingers-crossed:

What os is your computers running?
Sent from my SCH-I605 using xda premium

USB debugging needs to be turned on for Odin to see phone.
"Software Not Supported By Verizon"
Normally appears when you first boot phone
When
You do not have phone unlocked while installing custom software.

barrackOBAMA said:
USB debugging needs to be turned on for Odin to see phone.
"Software Not Supported By Verizon"
Normally appears when you first boot phone
When
You do not have phone unlocked while installing custom software.
Click to expand...
Click to collapse
I think you may be mistaken here. Download mode is seperate from the ROM if this was the case then many people would be screwed if they forgot to have debug on. Because at this point he can't get into the system to turn it in.
OP we need more info of what happening. Does your phone download drivers? Any errors? Does it beep or anything to say is hooked up.
Try this first. Make sure you're using the original cord, make sure you're plugged in at the back of computer not front, un install drivers and start over. Make sure you reboot after you reinstall the drivers. I've personally always let Windows find the drivers automatically and never had a problem.
Sent from my SGH-T889 using xda app-developers app

Related

[Q] usb device not recognized. help!

When I plug my phone into my computer, it is no longer recognized by windows. It used to... now it doesnt...
I have googled this
I have checked the forums
I have NOT found a solution that works
I have tried booting my phone while it's plugged in.
I have tried reinstalling kies.
The phone comes up as "uknown device" in the usb section of device manager, when i specify the 64bit drivers(I'm running win7 pro 64) it says drivers are up to date! and then proceeds not to work.
I have also tried setting my phone into usb debugging mode.
I have tried all my computers usb ports.
If anyone knows how to help me I'd really appreciate it.... and if I've blindly missed something feel free to call me a moron so long as you successfully help me
chaosthebomb said:
When I plug my phone into my computer, it is no longer recognized by windows. It used to... now it doesnt...
I have googled this
I have checked the forums
I have NOT found a solution that works
I have tried booting my phone while it's plugged in.
I have tried reinstalling kies.
The phone comes up as "uknown device" in the usb section of device manager, when i specify the 64bit drivers(I'm running win7 pro 64) it says drivers are up to date! and then proceeds not to work.
I have also tried setting my phone into usb debugging mode.
I have tried all my computers usb ports.
If anyone knows how to help me I'd really appreciate it.... and if I've blindly missed something feel free to call me a moron so long as you successfully help me
Click to expand...
Click to collapse
Rom? etc.
Sent from my GT-I9000 using XDA Premium App
Stock with a voodoo kernel, do I need to turn voodoo off?
chaosthebomb said:
Stock with a voodoo kernel, do I need to turn voodoo off?
Click to expand...
Click to collapse
I have noticed that some ROM's will enable debugging, I personally run a MAC. But you may want to check those settings to see if its enabled/disabled. But if your charging on it you should be good. Have you tried to odin back to stock and seeing if that helps?
Other thing: do you have the samsung drivers installed on your PC? even if you don't you should still see the external storage just not the internal.
lovemysgs said:
I have noticed that some ROM's will enable debugging, I personally run a MAC. But you may want to check those settings to see if its enabled/disabled. But if your charging on it you should be good. Have you tried to odin back to stock and seeing if that helps?
Other thing: do you have the samsung drivers installed on your PC? even if you don't you should still see the external storage just not the internal.
Click to expand...
Click to collapse
Reinstalk drivers as he said
Sent from my GT-I9000 using XDA Premium App
I should have listed this before... I reinstalled the drivers first before reinstalling kies or checking out device manager
chaosthebomb said:
I should have listed this before... I reinstalled the drivers first before reinstalling kies or checking out device manager
Click to expand...
Click to collapse
Any other devices recognize it?
Sent from my GT-I9000 using XDA Premium App
What rom are you using? If you are running one of the test CM7 builds you have to download the Google drivers from the Android SDK.
Does your phone show up when you mount it as external memory? Did you install the drivers and kies as an administrator?
exact same scenario!
I am having the exact same issues as the OP! Except that i have the unbranded gt-i9000. My galaxy s is completely stock, no custom firmware or launchers. Heck, after the last factory reset, not even any apps!
I have tried every suggestion on every search i could do. I have 4 computers with xp sp3, win7 sp1, ubuntu 10.04.1, and mac os x 10.5.8. Nothing is working on any of them. I've even tried different usb cables, just to rule that out.
Could it be a samsung hardware issue?

[Q] Odin not downloading to phone

Heya guys,
So I flashed my phone back to stock about 3 or 4 weeks ago due to needing a more reliable ROM for a while. I've since then been trying to root my phone to no avail.
What has been happening is I install the correct drivers, load odin and chuck my phone into download mode (With USB debugging enabled). I've tried using the root files provided by both cf-root and the all-in-one toolkit, and it just... sits there trying to send the files to my phone (With cf-root it tries to send recovery.img, and all-in-one tries boot.img). My phone screen doesn't change, no progression bar, and the odin downloader doesn't move forward at all.
I am able to unplug my phone and start the phone again, but obviously the download hasn't been successful at all.
I am using Android 4.1.1, Build XXDLJ4.
I don't think its a PC issue, I've tried this on two seperate machines now with the same problems.
Question is then, does anyone know what to do to get the damn thing rooted?
Is Odin recognising your phone(colored window will appear along the top)?
The ID:Com is lighting up, if you mean at the top-top where it says "Odin - Model name" then no?
scgoms said:
The ID:Com is lighting up, if you mean at the top-top where it says "Odin - Model name" then no?
Click to expand...
Click to collapse
Sounds like a driver's problem, try reinstalling them maybe, but check cables, ports etc first
slaphead20 said:
Sounds like a driver's problem, try reinstalling them maybe, but check cables, ports etc first
Click to expand...
Click to collapse
He could try using the exynos exploit app Chainfire made.
The op could also use a different computer.
Sent from my GT-I9300 using xda app-developers app
Questions go in the QA section, not general
and be sure kies is not running in background

[Q] Firmware upgrade encountered an issue.

how i want to fix this matter ? help me guys. " Firmware upgrade encountered an issue. Please select recovery mode in kies and try again. " my screen S2 appear this. all time. i cant go anywhere. when i unplug usb cable it blank. cant on. after i plug in usb cable, it appear this. pc cant recognize this driver " OMAP4430 ". im death. please help me.
What have you done dude
Sent from my GT-I9100 using xda app-developers app
kunterk said:
What have you done dude
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
kind of help plss.
llrzall said:
kind of help plss.
Click to expand...
Click to collapse
Seriously, what have you done until you get this screen? I might can share with you something if I know exactly what happened.
Sent from my GT-I9100 using xda app-developers app
kunterk said:
What have you done dude
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
kunterk said:
Seriously, what have you done until you get this screen? I might can share with you something if I know exactly what happened.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
actually i want update new ROM at download mode, suddenly it hang at odin on PC. i off my phone. then when i on back, it appear that sign, how?
llrzall said:
actually i want update new ROM at download mode, suddenly it hang at odin on PC. i off my phone. then when i on back, it appear that sign, how?
Click to expand...
Click to collapse
Well, I have this experience while flashing my friend's phone and here what I've done:
-reboot my computer
-connect the phone, kill all kies related process (I'm using Windows) and start odin. If odin recognise your phone at this point, you are good to go else you might want to reinstall usb drivers.
-use full wipe odin files I found from internet (I got from the pirate bay with search key ics full wipe)
-got few files in that folder. Hope you know their function. Or you can ask here.
Hope this helps.
edit: you also can try to plug into different usb port that have different usb controller
Sent from my GT-I9100 using xda app-developers app
Make sure you are flashing the right ROM for your device.........
kunterk said:
Well, I have this experience while flashing my friend's phone and here what I've done:
-reboot my computer
-connect the phone, kill all kies related process (I'm using Windows) and start odin. If odin recognise your phone at this point, you are good to go else you might want to reinstall usb drivers.
-use full wipe odin files I found from internet (I got from the pirate bay with search key ics full wipe)
-got few files in that folder. Hope you know their function. Or you can ask here.
Hope this helps.
edit: you also can try to plug into different usb port that have different usb controller
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
how i want to fix it? went i plug a usb, it still added n remove, after a sec it do a same situasion, added n remove. i already reinstall usb driver using offical software at samsung. still cant recognize my usb.
llrzall said:
how i want to fix it? went i plug a usb, it still added n remove, after a sec it do a same situasion, added n remove. i already reinstall usb driver using offical software at samsung. still cant recognize my usb.
Click to expand...
Click to collapse
If Odin adds and removes quickly, this looks like your USB cable is dead, try flashing with another - Genuine- one
I had a similar issue while flashing my former SGS1: flashing process interrupted suddenly at 50%
A similar kind of thing happened to my phone as well when I was upgrading to 4.0.4 from gingerbread via Kies. The installation got stuck when the phone was in the download mode and I had no other option than to disconnect. But yours got stuck while using Odin. I would suggest you to flash the firmware again. I hope your phone goes into download mode now. As for the drivers, uninstall everything related to samsung from your PC and then reinstall it. DO NOT UPGRADE SAMSUNG KIES IF IT ASKS YOU TO DO SO! AS I TOLD YOU A SIMILAR THING HAPPENED TO MY PHONE. MY PC COULD'NT RECOGNIZE IT AND I REINSTALLED EVEYTHING AND IT FINALLY SHOWED SOME SIGN. MAKE SURE YOUR ANTIVIRUS IS FULLY DEACTIVATED WHILE YOU EXECUTE THE FLASHING OPERATION!
leech4 said:
If Odin adds and removes quickly, this looks like your USB cable is dead, try flashing with another - Genuine- one
I had a similar issue while flashing my former SGS1: flashing process interrupted suddenly at 50%
Click to expand...
Click to collapse
make senses. but genuine won't make any different, all micro usb cable are the same. i'm using my old Nokia micro usb cable now, and just works fine
llrzall said:
how i want to fix it? went i plug a usb, it still added n remove, after a sec it do a same situasion, added n remove. i already reinstall usb driver using offical software at samsung. still cant recognize my usb.
Click to expand...
Click to collapse
first of all, while your phone is disconnected from USB cable, can you enter download mode?if no, then try to find someone that have JIG. else, as leech4 said, this might caused by your USB cable. OR might caused by your USB port of your PC. as i said earlier, try to repair your USB driver (not sammy USB driver, but your PC's usb driver). flash using ODIN, and kill kies services from task manager as kies will conflict with ODIN later. here i give you LSJ link(thanks to ApriliaM3) in case you don't have. extract the zip and use all the PDA, PHONE and CSC file. you can even use PIT to re-partition your system. (tested and proven to be working). good luck mate.:good:
I already uninstall all usb driver , and install back, it still cant work. my hf will restart every 5 sec. that why i cant connect properly. any suggestion ?
llrzall said:
I already uninstall all usb driver , and install back, it still cant work. my hf will restart every 5 sec. that why i cant connect properly. any suggestion ?
Click to expand...
Click to collapse
Talk to Samsung not us.
Next time do some research into your model and info on how to flash it properley before jumping in and screwing your device up.
TheATHEiST said:
Talk to Samsung not us.
Next time do some research into your model and info on how to flash it properley before jumping in and screwing your device up.
Click to expand...
Click to collapse
LOL. its ur phone? no rite. learn from mistake, make me perfect next time.
llrzall said:
I already uninstall all usb driver , and install back, it still cant work. my hf will restart every 5 sec. that why i cant connect properly. any suggestion ?
Click to expand...
Click to collapse
Wow, I suspect this kind of brick or what so ever others called it. I've read some where, and they talking about JIG. If what they mean is the same like what I understood from my electronic knowledge, then you have to find someone that have JIG to do further troubleshooting directly from your board, not via usb. Well, I'm just saying. You might want to seek for other solution first since it's your device.
Cheers
Sent from my GT-I9100 using xda app-developers app

I have tried everything please help

Computer wont recognize my device anymore. I have downloaded every set of drivers from this forum, from the samsung website, I even tried downloading kies but it wouldnt recognize it either.
It worked before I did the following and now it doesnt.
First I rooted my phone with route 66 everything was going fine until I made the huge mistake (not knowing) and downloaded rom manager so that I could do a nandroid backup. Well as we all know now, you cant do that. So I got the deadly uellow verizon triangle saying unauthorized software bring it to the store. So I went through the xda forums and found the one that told me how to fix it. I used odin with the alternate restore and got it back up and running. So I wanted to go back and use adams one click unlock and root. I got everything downloaded and ready. I put my phone in developer mode and plugged it in. It starts trying to find the drivers and then it flips from debugger mode to media mode everytime. It starts seeing it as everything but a samsung phone. It says found camera and even cd rom but not the phone. I have read through everything and tried everything I could think of but I am at a loss. PLEASE HELP
Sent from my SCH-I605 using xda app-developers app
brandi1693 said:
Computer wont recognize my device anymore. I have downloaded every set of drivers from this forum, from the samsung website, I even tried downloading kies but it wouldnt recognize it either.
It worked before I did the following and now it doesnt.
First I rooted my phone with route 66 everything was going fine until I made the huge mistake (not knowing) and downloaded rom manager so that I could do a nandroid backup. Well as we all know now, you cant do that. So I got the deadly uellow verizon triangle saying unauthorized software bring it to the store. So I went through the xda forums and found the one that told me how to fix it. I used odin with the alternate restore and got it back up and running. So I wanted to go back and use adams one click unlock and root. I got everything downloaded and ready. I put my phone in developer mode and plugged it in. It starts trying to find the drivers and then it flips from debugger mode to media mode everytime. It starts seeing it as everything but a samsung phone. It says found camera and even cd rom but not the phone. I have read through everything and tried everything I could think of but I am at a loss. PLEASE HELP
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Turn off your phone, connect to your computer with the USB cord and turn back on your phone. It should start the drivers and connect to your device.
smalk said:
Turn off your phone, connect to your computer with the USB cord and turn back on your phone. It should start the drivers and connect to your device.
Click to expand...
Click to collapse
I tried that, it is still not seeing it like it is supposed to. I was able to get Odin to recognize it so that I could flash the rooted stock again but I can't get Casual Jailbreak to work. I'm not sure if it is because the drivers or not but I am guessing it has something to do with it. Every time I plug it in, it starts searching for drivers and then always switches from usb debugging mode to media mode. The checkmark is still in usb debugging but I don't think it actually is. You can watch it go from device as installer to media.
Are you using the driver install app (zadig i think its called) to install the heimdall driver on top of "gadget serial". Looking at your other post it seems like a driver issue. One thing ive noticed is, if odin can see the device then heimdalll cant and vice/versa. So if odin can see it you have the wrong driver, if you are infact installing the heimdall driver my second question is, does windows xp x64 use driver sig enforcement like win7 x64 does? if so you probably need to disable it. Just throwing my $0.02 out there.
Are you using the official USB cable? I had an aftermarket cable that had worked for months, then decided to quit working. It works with other devices just not the Note2. Changed to my original cable and all is well.
nunyazz said:
Are you using the official USB cable?
Click to expand...
Click to collapse
Also try plugging it in to the PC and not through a hub/keyboard/monitor port
Sent from my SCH-I605 using xda app-developers app
If it sees the device in the dumb verizon cd mode thing and ptp than it can see adb. Its not the cable. however i would try setting the usb debugging first than set it to camera mode. adb should still be able to pick it up
Thank you everyone for your help, I finally got the drivers working and the bootloader unlocked
brandi1693 said:
Thank you everyone for your help, I finally got the drivers working and the bootloader unlocked
Click to expand...
Click to collapse
How? Fixing to unlock my spanking new note also. I had the drivers issues late last night. When installing drivers through the Z app I never could get it to install Samsung usb drivers nor did I see serial gadget option. Running Windows Vista 64bit. I know I have Java.
Sent from my SCH-I605 using xda premium

Need Help Getting Back to Stock

I rooted my phone a while back with a one click root process that rooted it to a rooted version of the stock rom. Recently I recieved notification that Jelly Bean is now available for my phone and that I need to connect to my computer via usb to update. But, my computer keeps getting a "device not recognized" error. I tried to install Kies for the drivers with no luck, uninstalled the drivers from Kies and installed the others straight from the Samsung website with no luck. I have tried 2 different computers and three different usb cables, including 2 oem usb cables. I have windows 7 which may be the problem. Are there any work arounds like going to stock from my sd card? My phone is no longer rooted, but for some reason still has Superuser which i can uninstall still. I brought my phone to Sprint which the guy was really cool and informed me that its not the usb port on the phone and that odin is recognizing it, but odin on my computers doesn't even see it.
Sent from my SPH-D710 using xda app-developers app
ultimate_reconx said:
I rooted my phone a while back with a one click root process that rooted it to a rooted version of the stock rom. Recently I recieved notification that Jelly Bean is now available for my phone and that I need to connect to my computer via usb to update. But, my computer keeps getting a "device not recognized" error. I tried to install Kies for the drivers with no luck, uninstalled the drivers from Kies and installed the others straight from the Samsung website with no luck. I have tried 2 different computers and three different usb cables, including 2 oem usb cables. I have windows 7 which may be the problem. Are there any work arounds like going to stock from my sd card? My phone is no longer rooted, but for some reason still has Superuser which i can uninstall still. I brought my phone to Sprint which the guy was really cool and informed me that its not the usb port on the phone and that odin is recognizing it, but odin on my computers doesn't even see it.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Did you have the Android drivers installed previously? I'm assuming that you're trying to install the drivers for the first time on that your computer and that you have USB Debugging enabled. I'll also be assuming you disabled driver verification, which can be a problem in some computers.
First you need to boot your phone normally, and plug it into the computer. Press Win+R to open the "Run" dialog and run "devmgmt.msc," which is the Device Manager. Look up the "Unknown Device" that is your phone and double click it. Click on the Event tab and check the Hardware ID in the drop-down box. It should look something like this (sorry mine is Android Composite ADB Interface because I've installed it already, but that's what it should look like in the end):
Now you have to make a new section in the driver inf. It should be in the google adt bundle and in the extras\google directory. The file name is android_winusb.inf. In the picture below my tablet is the iDeaUSA CT702. You need to add one of these sections in both the x86 and x64 section if you have a 64 bit computer. If not, just put it in the x86 section. The %USB stuff needs to match that in the Device Manager Hardware ID.
Now you should have a device called Android Composite ADB Interface or anything like that is fine.
It says there are no drivers and that there is no hardware id. All there is are device instance id. Im not quite sure where the driver.inf is located. This has been a pain for the past week. Hopefully we can figure this out. Lol.
Sent from my GT-N8013 using xda app-developers app
I think there may have been something wrong with the rom. If i could just reinstall stock i think it would work. Just need to get the USB to read to the computer.
Sent from my GT-N8013 using xda app-developers app
ultimate_reconx said:
It says there are no drivers and that there is no hardware id. All there is are device instance id. Im not quite sure where the driver.inf is located. This has been a pain for the past week. Hopefully we can figure this out. Lol.
Sent from my GT-N8013 using xda app-developers app
Click to expand...
Click to collapse
If you don't know where the driver is, then download a new one. I've uploaded the official Google USB driver to mediafire here: Mediafire - usb_driver.zip
You need to modify this driver, then when asked to select the inf file for driver installation choose the android_winusb.inf inside. After installation your phone should be recognized. Please tell me if there's any uncertainties you have.
Have you tried connecting the device with usb dev mode disabled? I know its strange but I've a few devices that use different drivers if the usb dev mode is enabled. I've also devices where I need to enable usb mass storage setting every time (settings menu or slide down notification). Also it never hurts to try a new cable, usb wires do tend to wear out and are very cheaply manufactured so they break inside with the slightest tug of the wire. I know most of this stuff is uber basic but I've made things much worse on countless occasions by overlooking simple stuff like this.
ultimate_reconx said:
I think there may have been something wrong with the rom. If i could just reinstall stock i think it would work. Just need to get the USB to read to the computer.
Sent from my GT-N8013 using xda app-developers app
Click to expand...
Click to collapse
Cha1n5aW said:
I know most of this stuff is uber basic but I've made things much worse on countless occasions by overlooking simple stuff like this.
Click to expand...
Click to collapse
Good point. If you don't have developer mode usb debugging enabled, then there will be no "unknown device" as shown above in the device manager. Be more detailed about "no luck" please.

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