Home and back button sometimes do not respond - AT&T HTC One (M7)

Sometimes the home button won't respond when I hit it, while other times the back button doesn't work. They never both quit working, only one or the other. Once I turn the screen off then back on it fixes the issue or get to the home screen, the button will suddenly begin working.
Anyone know why?

Are you using a custom kernel?

I've had this happen to me as well. I thought it was a problem with the screen protector that I had recently installed, but not true.
The same thing for me as well, turning the screen off and then on makes the capacitive buttons work again. I have had it where sometimes both are not working, but usually it is just the home button more often.
And for myself, no, I am still on the stock ROM

Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.

The sprint version got an update to fix this exact issue....here's hoping att does the same or this thing goes back before I break it!!! :banghead:
Sent from my HTC One using xda premium

lotreaglesfan said:
Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.
Click to expand...
Click to collapse
It's a known software issue. Mine does it too periodically. The update fixes it.
Sent from my HTC One using Tapatalk 2

sliderocket22 said:
It's a known software issue. Mine does it too periodically. The update fixes it.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Mine does the same. Hope ATT release the update quick, because this ruine the whole experience on such a great device.

Same problem with me. Day 1 I got the phone, Day 2 exchanged it. Now day 12 and have continuously been having problems, even since the swap. AT&T store guy told me they don't know when they are getting the update. Don't know if I should hold out or swap to SGS4 :crying:

None of the store people usually know any of that stuff
Sent from my HTC One using Tapatalk 2

tyshemi said:
None of the store people usually know any of that stuff
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Updates just kinda show up when they show up.
Sent from my HTC One using Tapatalk 2

Does rooting and installing custom *something* fix this issue?

sp_1st_timer said:
Does rooting and installing custom *something* fix this issue?
Click to expand...
Click to collapse
I can't speak for everyone, But Scotts CleanRom 2.5 fix's a lot of stuff AT&T screwed up
and it definitely make's the touch more responsive. The Home and Back buttons are working much better with Cleanrom
in 2.5 he updated to the newest leaked AT&T version 502.12, I be leave the fix was a part of that.

Related

"i", "j", and "n" keys on virtual keyboard do not work...wtf?!

"i", "j", and "n" keys on virtual keyboard do not work...wtf?!
My i, j and n keys are not working on my phone. I have tried 3 different keyboards and have tried typing in multiple apps and they are not working. I have tried restarting phone as well. Its like that thin vertical strip of those 3 keys of my screen is not working..
WTF?!?! Any ideas?????
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
Taykiin said:
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
Click to expand...
Click to collapse
Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
flooritnfly said:
Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
Click to expand...
Click to collapse
I'm 100% sure. I tried everything (Reflashed Roms, Tried various Keyboards, Unrooted, and still nothing...) the first time it happened to me. You'll notice if you go into landscape mode in the messaging app it'll work fine. The screen has deadspots on it. You have to call them and they will send you another one "next day" air and within that package, besides the "new" phone, they'll be return labels. Just unroot your device factory reset everything and ship it back.
I will call. use my phone for work everyday though and have to have it for work... Can I go to a store instead and get one you think?
Sent from my HTC ThunderBolt using XDA
You can try, but not sure that they'll come thru for ya. Best bet would be to hang in there until you have a day or two off then call so it doesn't impact your employment. And in the meantime use the phone in landscape mode for what you need it for.
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
Click to expand...
Click to collapse
Trust me it is...That rep was garbage. I thoroughly explained my situation both times and they new about it right off the bat. I'd call back...it's a manufacturer defect and they have to replace it for free.
What is current firmware of thunderbolt? If I unroot I have to be able to root again and is that rootable
Sent from my HTC ThunderBolt using XDA
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
Click to expand...
Click to collapse
No they can't tell over the phone, you'll be good...
Taykiin said:
No they can't tell over the phone, you'll be good...
Click to expand...
Click to collapse
Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
flooritnfly said:
Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
Click to expand...
Click to collapse
I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
Taykiin said:
I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
Ok but what if they ask me what my current software version is? I obviously cannot tell them my rom one, they need whatever the current RUU # is right? Which is what? 2.11.605.19?
Yes it is. You can tell them you have rebooted your phone multiple times and factory reset as well. Tell them you have already gone through all the trouble shooting and it still is malfunctioning. It is a known issue with the bolt.
Sent from my ADR6400L using xda premium

[Q] Apps reload when I turn device back on or switch back to an app

When I'm reading a long story on a website my phone sometimes turns the screen off thinking it was left on by mistake. This wouldn't be a problem except when I turn my phone back on it reloads the app/website I was on and throws me all the way back to the top making me have to figure out where I was just reading. Same thing will happen when I switch to a different app and come back to it. I assume this is the dreaded HTC Multitasking "feature" that everyone hates. Is there away to fix this?
Roms fix this.
Sent from my HTC One X+ using Tapatalk 2
Andrew149 said:
Roms fix this.
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
I figured that, I just been too busy to flash one lol, thanks for the answer!

Yellow screen of death.

In all of my years using Android I have never seen a full on kernel panic dump screen. I saw it this morning while installing swype beta on my phone running jbsnow's jellybean port.
Should I return my phone for a new one?
gunnyman said:
In all of my years using Android I have never seen a full on kernel panic dump screen. I saw it this morning while installing swype beta on my phone running jbsnow's jellybean port.
Should I return my phone for a new one?
Click to expand...
Click to collapse
I've had the phone since it came out and only seen it twice. I wouldn't worry about it... yet. See if it happens a lot in the coming days or before your unable to return in-store.
Sent from my LG-E970 using xda app-developers app
Ok thanks I'll keep an eye on it.
gunnyman said:
Ok thanks I'll keep an eye on it.
Click to expand...
Click to collapse
Yeah, I think a lot of us rooted users on custom ROM's have at least # it once. I've never heard of it being fatal or that anyone couldn't get the phone out of it. I know it's a scary SOB when it pops up though!
Sent from my LG-E970 using xda app-developers app
Jank4AU,
PM'd you, sir.
Happened to me when the phone was new all the time, including before I'd rooted it. Gradually happened less and less. Now I can't remember the last time it happened. A few weeks? Over a month? In any case, don't worry about it too much. Mine was the black kernel crash screen though. I think I've only had the yellow screen once.
Sent from my Nexus 7 using Tapatalk HD
I'm pretty sure it happens on that rom because of a glitch in the WiFi part of the kernel. When I was running it I just set the WiFi band to 2.4 only (instead of 5) which fixed it for me.
Sent from my Nexus G LTE
Happened to me once, scared the crap outta me. Rebooted and never saw it again.
I still can't figure out why the idiot that wrote that error message couldn't tell his up button from his down button.
I wouldn't worry about it. It should not affect anything. I will try to see what it is and fix it in the next version though.
DraginMagik said:
I still can't figure out why the idiot that wrote that error message couldn't tell his up button from his down button.
Click to expand...
Click to collapse
That happens because we are using the n4 aboot. Our hardware differs from the n4 where our up is the opposite key of their up, so it gives that bug.
Sent from my LG-E970 using xda app-developers app
SnowLeopardJB said:
I wouldn't worry about it. It should not affect anything. I will try to see what it is and fix it in the next version though.
That happens because we are using the n4 aboot. Our hardware differs from the n4 where our up is the opposite key of their up, so it gives that bug.
Click to expand...
Click to collapse
if it means anything, i got that screen whilst using TheBase.73
and thanks for the explanation.
The demi-god yellow screen? I've gotten that months before using a JB rom.
I've seen it twice, and they happened when I was playing Ingress on my phone while either using WiFi or GPS. I was either rooted+stock or running The Base.
I can honestly say I've never seen this. I got a black screen kernel panic from UVing too far on The Base but that's about it.
Sent from my LG-E970
Murasakiii
Did you find a ROM or fix that works with Ingress on this phone?
I've had it freak out while trying to drop an item or select a xmp to fire.
I usually play on another phone, but I have to send it in for repairs so my Optimus G is my only phone for a week or so and I'd love full functionality in the game.
jackslim said:
Murasakiii
Did you find a ROM or fix that works with Ingress on this phone?
I've had it freak out while trying to drop an item or select a xmp to fire.
I usually play on another phone, but I have to send it in for repairs so my Optimus G is my only phone for a week or so and I'd love full functionality in the game.
Click to expand...
Click to collapse
I haven't played ingress in quite a while so I wouldn't be able to help you out. Rains far too much in Portland for me to want to fry my phone.
Sent from my LG-E970 using xda app-developers app

Back button problems...

It seems that my back button intermittently stops working. It does it no matter what ROM I'm using (att cleanrom or any international ROM). It seems to do it using most any kernel as well. There doesn't seem to be any rhyme or reason when it happens...it just stops working for about 20 secs...maybe happens 5-6 times a day. Anyone else having these issues?
Sent from my HTC One using Tapatalk 2
powerwagon said:
It seems that my back button intermittently stops working. It does it no matter what ROM I'm using (att cleanrom or any international ROM). It seems to do it using most any kernel as well. There doesn't seem to be any rhyme or reason when it happens...it just stops working for about 20 secs...maybe happens 5-6 times a day. Anyone else having these issues?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I had the issue on stock AT&T ROM but it went away on ARHD.
Sent from my HTC One
phositadc said:
I had the issue on stock AT&T ROM but it went away on ARHD.
Sent from my HTC One
Click to expand...
Click to collapse
Looking around a little bit, it appears to be a known issue with this phone. Doesn't really seem to be ROM dependent. Like the phone, but probably going to dump it, as this doesn't seem to be something a software update can fix.
Sent from my HTC One using Tapatalk 2
Same problem. Turning off hepatic feedback on the buttons only seems to have greatly improved the problem.
Sent from my HTC One using xda premium
As stated previously, the international roms have the updated fix for our phones. I'm currently running arhd 7.4 and things are fine. Eventually I think our forums are going to be merged with the international.
Sent from my HTC One using Tapatalk 4 Beta
Software update fixes it completely. HTC already released it for an international model.
I had the same problem and interestingly enough, after I stopped using the DoubleDip case they make, the problem quit. That and cutting my screen protector to not cover the buttons.
Sent from my HTC One using Tapatalk 2
sliderocket22 said:
Software update fixes it completely. HTC already released it for an international model.
I had the same problem and interestingly enough, after I stopped using the DoubleDip case they make, the problem quit. That and cutting my screen protector to not cover the buttons.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
As soon as I cut around the back and home button the problem went away completely.
Sent from my HTC One using xda premium
I'm having the same problem as well lately. Back button occasionally stops working for me, and I incorrectly assumed the problem was the 3 dot mod. I'm using an Invisible Shield for the moment, so cutting would be a messy and unforgiving option. I'm also waiting for some other screen protectors I ordered to arrive in the mail.

Screen sensor bug

Has anyone experienced issues with the screen sensor not responding well while on a call?
Sometimes if you lock the screen while on a call and you try to unlock it the screen with shut off as soon as you touch it and will remain on that behavior until the call is ended, therefore not letting you unlock the phone or perform any other activities on the phone.
Anyone?
Sent from my HTC One using Tapatalk 2
Yes! It happens to me rather frequently. Thanks for starting this post. Hopefully someone can shed some light on this.
Sent from my HTC One using xda app-developers app
girlygirl00 said:
Yes! It happens to me rather frequently. Thanks for starting this post. Hopefully someone can shed some light on this.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It's funny because this is the 2nd HTC phone that I can report with this bug. I had the Evo 4G LTE before this one and it suffered the same issue even after all official updates.
The only solution with that phone was to flash a custom ROM which was good, but up to now I'm still on the fence about rooting this one; stock on this phone is stable and bloatware is minimal, I haven't justified taking the plunge yet.
Sent from my HTC One using Tapatalk 2
I'm with you there. I did root mine... but only for data restore purposes. It may sound crazy.. but I don't want SwiftKey to start over with learning my typing habits. Other than that, like you, this phone and my Nexus 4 are the only two phones that I have had no desire to install a custom ROM. Fingers crossed that there is a solution other than that.
Sent from my HTC One using xda app-developers app
megabiteg said:
Has anyone experienced issues with the screen sensor not responding well while on a call? Anyone?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes, happened with me quite a few times. Once a call is initiated (phone speaker on or off) and the screen goes black (due to proximity sensor), no amount of tinkering will bring it back until you press the power button which kills the call. It is damn annoying and am hoping there is a fix.
The phone is on 1.29 M7 TMobile ROM, rooted with S-OFF
I had that problem too on LG L7. Tried with various roms and nothing. But I fixed somehow with the app called "proximity actions". It lets you command your phone with hand suggestion via proximity sensor. I only installed it to check the hardware, wether the sensor works. I have no idea what happened, but it started to work again. The app somehow toggled the sensor and brought it back to life.
Sent from my LG-P700 using xda app-developers app
Not sure if all ROMs have the option but you can go in to the accessibility options and turn off power button ends call.
Sent from my HTC One using xda app-developers app
I've noticed this issue has significantly increased amongst other things like freezing since I unlocked my bootloader. :what:
Sent from my HTC One using xda premium
sbihue said:
Yes, happened with me quite a few times. Once a call is initiated (phone speaker on or off) and the screen goes black (due to proximity sensor), no amount of tinkering will bring it back until you press the power button which kills the call. It is damn annoying and am hoping there is a fix.
The phone is on 1.29 M7 TMobile ROM, rooted with S-OFF
Click to expand...
Click to collapse
Never once has this happened to me. Bone stock.
Guess that's another reason I don't trust "IMAROM CHEFS!" ROMs that are "cooked up" on some random internet user's computer.
Stock is fine these days, IMO. Outgrew the glitchy nature of kitchen ROMs and such.
ericshmerick said:
Never once has this happened to me. Bone stock.
Guess that's another reason I don't trust "IMAROM CHEFS!" ROMs that are "cooked up" on some random internet user's computer.
Stock is fine these days, IMO. Outgrew the glitchy nature of kitchen ROMs and such.
Click to expand...
Click to collapse
Been using ROMs for years and I've hand,y ups and downs, I can't say I've had a horrible experience with any ROM I've used on any of my past phones. Now I do agree with you about the stability of stock ROMs these days and also the better specs of the phone. For instance I haven't rooted nor unlocked my phone because I personally feel that the delivered product is good and haven't felt the necessity to tinker with it. The issue described is with stock, not custom ROM.
With that said or you haven't had the scenario for it to happen or your just the lucky one....
Sent from my Nexus 7 using Tapatalk 2

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