I have an AT&T HOX+ and basically it's dead, but I figured it was worthwhile asking for suggestions. My phone was rooted and running ViperXL, working normally. Then I dropped it, while it was plugged in. What I managed to do was mangle the micro USB port beyond usability, while the phone had 1% battery. At the time it seemed like the phone was otherwise totally fine, so I figured this wouldn't be an unreasonable fix.
I brought my phone into a local repair shop with good reviews and had them look at my phone. They said the USB port was a simple fix, 20$ part and they did fix it. Four days later I get a call from them saying we're really sorry, but we did the fix and the phone still doesn't work - it seems to be a problem with the logic board. I picked up the phone yesterday and basically confirmed what they said. The USB port is fixed but doesn't appear to serve much purpose.
Here are the symptoms: nothing visibly wrong with the phone or charging port, other than the fact that it won't boot. When plugged in, a small red LED blinks every ~1.5 seconds in the speaker grille. When the power button is held down, after about 5 seconds the three LEDs light up for 2 seconds then turn off. Nothing else happens.
Edit: I should add that the blinking LED continues when not plugged in. Plugging the phone in doesn't really appear to do anything.
The repair people are probably right and it's the logic board - which is pretty unhelpful. When I asked what they suggested, they said any repair is going to be very expensive and it might be worth getting a new phone. I've only had this phone for 4 months so I have another 20 months of happy contractual obligations. At this point I'm looking for any suggestions on where to get this phone repaired. I may have voided whatever warranty HTC offers by getting my phone repaired aftermarket but when I researched the warrenty, it didn't seem like it would cover this issue anyway. I haven't tried bringing the phone into an AT&T store yet. Thank you!
I don't know that I can give you a definitive answer, but I can say that the blinking red LED is (or can be) caused by the battery having no charge. If you ask me, I say that even though the USB port is fixed, it's not delivering any charge to the battery.
That seems pretty likely which means either the repair people didn't correctly put on the new part or by dropping it I broke something more complicated.
I guess my real question is more about repair / replacing the phone. Is there an official repair outlet for HTC that could repair it? At this point paying is inevitable but I'd rather not buy a new phone if possible, although the new nexus GS4 is tempting.
The blinking red light means the phone doesn't have enough power to even power up. I don't know about the other 3 led thing you talk about, but try to leave your phone charging for a couple of hours and then try to power it up.
Sent from my HTC One X+ using xda app-developers app
It doesn't seem to be getting any charge at all when plugged in, so replacing the usb port must not have fixed the problem.
better to buy a brand new HTC unit
I suggest you charge it continuously for an hour and then try to switch it on. Same thing happened to my phone and this is what I did which worked!
Sent from my Micromax A116
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Ok, so at 1am I plugged my phone it ... I verified the other end was connected to the wall (it was glowing blue) ... so I go to sleep thinking "it'll be fully charged when I wake up, oh boy oh boy!"
I wake up, and check my phone - it's warm as if it's been charging. But there's only 10% battery life left ... I was like "WHAT THE HECK?!"
This never happened to me with the Treo 650, 700wx / p, Pro, or HTC P3050, P4000, P3540 ... so is it just this battery, or just this phone?
I COULD take the phone in, but I don't want to because I'll get a refurb unit - even though I just spent $700 on this one this month - so I don't want to do that. Ideas folks?
P.S. I'm using stock Telus 6.1 ROM
Same here man, and it freezes when its done charging, or the charging light [the ring light] keeps going on even when its 100%? any help would be greatful ;(
also keyboard keeps freezing lol..
Since I hadn't had a response from anyone here, I went to Telus wh ile I was in the mall ... they say it's probably a charger issue, and not a phone / battery issue ... They will exchange, free of charge, my battery OR charger, but if I want to swap a unit, it'll be a refurb ... I told them "I just spent $700 on this phone, I WILL NOT take a refurb."
Ah well I'll take the charger tomorrow.
The world is out to get my TP!
eh? I went to sprint and they said i should leave the phone and they can check whats wrong with it.. but i cant if its OEM, and since its OEM we all cant have the same problem? sorry i researched and everyone says different things. Some say to much flashing to you got a defective devise or you need to update your radio or something something i duno i quit!
I posted a similar issue (have a sprint touchpro) about the activesync just dropping or the phone just disconnecting from the computer while charging on the USB charging cable, they claim "we've never heard of this issue". I wonder if this isn't exactly like the Mogul that had bad pins in the USB port that would disconnect that device while connected.
So far, haven't been able to find a satisfactory answer.
I had the same issue
When I received my first TP in February, I experienced this 3 times. I took it back into Sprint and they sent me a new in-the-box replacement. I kept all the accessories and just sent back the mobile itself (as I was instructed). Consequently, I've been using the OLD charger (never unwrapped the new one) for almost 4 months without experiencing the same issue. So, I'd have to say it was the handset. Also, once I noticed the charger cable fell out of the phone very easily after experiencing the heating-but-not-charging issue, so perhaps it has something to do with the fit of the male/female mini-usb.
I've always been a huge sucker for good-looking phones, and the Luster White Xperia X10 has a great, unique look that isn't really matched or surpassed by any of the new Xperias, or any new phone at that.
So I got one... going by the eBay listing description, the USB charging wouldn't work because the USB port is messed up (which I prepared for by buying a AC charger)... but that aside it was supposed to work flawlessly.
Thing is, it doesn't.
As soon as I put a freshly charged battery in, I held down power and it vibrated like it was gonna turn on... and never did. Screen stayed black and I ultimately never got it to a functioning state. Been trying all kinds of desperate measures such as trial and error with USB insert angles to see if it was just "touchy"... and even trying to see if I could just get SOME form of response via recovery mode. And nothing worked so far. Sometimes trying to power it on makes it vibrate for a half second before it does nothing, and sometimes trying to power it on will just make it start vibrating endlessly unless I yank out the battery... but not once have I seen this damn thing power on normally.
The seller says he's quite surprised at this because, even when the USB charging officially stopped working, he was able to power it on and make a test call before the battery died (he did dodge my question about how long ago this was, which seemed a bit mysterious). The closest thing I can get to this phone showing "life" is that the LED indicator does blink red when the battery is completely depleted.
At any rate... he's offering me a refund... but I kinda just want to see this work.
What do you guys think? Any more tricks I could try to do to make this respond/test it, or should I just abandon all hope?
I would disassemlethe phone, unsolder the damaged portfirst -it might cause some power shortcut or even in betterlight ofbiewit takes the phone into some strange mode (eg. some resistance between pins can do this).
Or in the best way use the logic analyser connected on data links,but expectyou dont have one
I received a broken phone that had been shattered pretty bad from one of my bosses. I ended up finding a replacement digitizer/screen/chassis for fairly cheap. 5 days later I received the parts, and assumably the battery was rundown before it was handed to me, so it sat dead for about 5 days while I waited on this part to repair it. I swapped the mainboard and everything looked really good from the broken phone besides the chassis/screen. After I get it together it appears to be doing a bootloop at the HTC Sense screen. I get it into hte bootloader on the next boot. First I did a memory clear, reboot back into bootloader. then accidently while trying to shut it down i selected fastboot. I get it to start one more time and select factory reset. it still gets stuck at htc boot screen with no indication its doing a factory reset. So then finally I shut it off in what appears to be a bootloop, restart it and notice it says "LOW Voltage, please replace battery" So I'm thinking at this point the battery maybe just low and needs charging before trying to do a hard reset. I turn it off again but notice the whole unit is VERY hot, i've never held a phone this hot. Anticipating damage if I let it stay on charger, I pull it off the charger and let it cool. Now I can't get it to boot. While plugged into the A/C adapter I do get a flashing orange light indicating its charging "or trying to" and I leave it on there for a few hours. I've now tried booting it while holding down the power for 10 seconds, over a minute, with volume down and without, many different combinations and it won't boot. I get no lights unless i have it on the A/C power. If I leave it on the charger for over an hour I do get the flashing orange light for a few seconds and then it goes off completely. I called Sprint, they won't sell me a battery because its integrated on this unit. So I called HTC and they want me to ship the whole phone to them, and obviously its out of warranty since I opened it up so now they want $140.00 to fix it and 280.00 if the mainboard has to be replaced. Ouch. I've probably bought over 50 EVO's for our employees on our Sprint Business Account between the Original 4G and the 3D and after seeing this model which one of the owners purchased I have to say that this integrated battery like the stupid iphones is a HUGE disappointment as far as engineering. I tried the 1 minute on A/C power power button holding technique to mimic a battery pull reset, and get nothing. I would never buy this phone for my employees based on the battery problem alone. I've seen batteries killed in a number of scenarios not including just heavy phone usage. I'm still using my original 4G and was going to finally swap to this phone after repairing it. Disappointment doesn't begin to describe this phone. So is the consensus that the battery is dead and I need to get another one by sending it out to HTC? Any other revival tips?
My phone did the flashing orange light when I took it out of the box.
I think you can buy parts online. I'd do a search. If you changed the screen a battery should be cake.
Supposedly only two screws to get to it.
Naters
Sent from my Nexus S 4G using xda app-developers app
Do u have adb tools? If u hook it up does adb recognize it at all? Lazypanda has an unbricker but I sincerely doubt it will work for this. I would be mad if I bought a battery and a bunch of parts just to have them not work bc its the motherboard that needs replaced.
Was the phone dropped in water or from a height of over 10ft? Normal drops may break the screen but the motherboard? Guess it is possible.
Here's what you do, add the phone to your account, add insurance, then next day call assurion make a claim and pay the 100 and have a newly refurbished lte.
Sent from my EVO using Tapatalk 2
intheb0x said:
Here's what you do, add the phone to your account, add insurance, then next day call assurion make a claim and pay the 100 and have a newly refurbished lte.
Sent from my EVO using Tapatalk 2
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Click to collapse
That would be insurance fraud... and if you make a claim the next day i am pretty sure they would figure it out.
Hey guys, it's been awhile since I asked a question, but here I am, lol.
In a nutshell, I'm pretty sure something in my device (hardware) is fried, but I thought I'd see if anyone knows better.
The problem is my device seems to be sending power out of the usb port, and doesn't connect to the pc or recognize it is charging correctly.
This also applies to download mode (windows says device has malfunctioned) and when powered off (there is no battery that shows up when plugged in). In order to power back on after turning it off, I have to remove the battery, then reinsert it while holding down the power. I can't think of much that could have caused this, other than I was visiting places with high humidity levels. One unusual thing that happened before this started was my device rebooted into safe mode when playing bad piggies. That was really weird since I have tried booting into safe mode before, but thought samsung must have disabled it for some reason. I have already tried wiping data and flashing a new kernel/rom. Obviously I can't re-partition since I can't connect to my computer in download mode. What do you guys think? I think it is time for a new device.
EDIT: I should mention that it started behaving normally yesterday for about 5 minutes, but then it went back to this.
iJimaniac said:
...
In a nutshell, I'm pretty sure something in my device (hardware) is fried, but I thought I'd see if anyone knows better.
The problem is my device seems to be sending power out of the usb port...
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Click to collapse
I'm 99.9% sure that under normal conditions that an Android device should never power the USB port. Source of speculation. If it is indeed powering the USB, then you've either got a really wonky firmware installed, or some sort of hardware issue. I'd try to make sure that it's sending power out before going further (especially if you can't charge it, the battery will be dead soon). After this test, I'd keep the battery out for a while, just to be sure it's not going to short anything.
One thing I've noticed in my tinkering is that taking a device apart, then putting it back together again can mysteriously fix problems (although 75% of the time the fix is temporary). If you suspect water damage, opening it up and letting it air out might help. I want to say there are certain cleaners that are great for cleaning up any water spots that might be shorting things out, but I've never had to try myself.
That's all I can think of right off. Good luck.
Dr. Cyanide said:
I'm 99.9% sure that under normal conditions that an Android device should never power the USB port. Source of speculation. If it is indeed powering the USB, then you've either got a really wonky firmware installed, or some sort of hardware issue. I'd try to make sure that it's sending power out before going further (especially if you can't charge it, the battery will be dead soon). After this test, I'd keep the battery out for a while, just to be sure it's not going to short anything.
One thing I've noticed in my tinkering is that taking a device apart, then putting it back together again can mysteriously fix problems (although 75% of the time the fix is temporary). If you suspect water damage, opening it up and letting it air out might help. I want to say there are certain cleaners that are great for cleaning up any water spots that might be shorting things out, but I've never had to try myself.
That's all I can think of right off. Good luck.
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Yeah, I'm working on taking it apart right now. With my limited experience on electronics, I would be willing to bet it's a capacitor that's gone bad somewhere. That wouldn't be a problem on a desktop since I could just solder a new one in, but I don't think I have the skill to do something in such a small scale, not to mention I don't think you can even buy them that small.
The same thing happened to me, and I had to send it in for repair. Luckily, I was still in warranty. Also, are you sure it's not the charger cord?
TheKryptonite said:
The same thing happened to me, and I had to send it in for repair. Luckily, I was still in warranty. Also, are you sure it's not the charger cord?
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I've tried multiple cables, and I'm unfortunately out of warranty.
Upon disassembling and cleaning with rubbing alcohol, it seemed to be working properly, with the exception of computer connection. However, I plugged it into a DC car charger (leaving the charger itself unplugged from an outlet), and the light came on again (which is what I was talking about when I said it was sending power out), and now it is acting weird again. I guess I'll take it apart and clean it again...
iJimaniac said:
I've tried multiple cables, and I'm unfortunately out of warranty.
Upon disassembling and cleaning with rubbing alcohol, it seemed to be working properly, with the exception of computer connection. However, I plugged it into a DC car charger (leaving the charger itself unplugged from an outlet), and the light came on again (which is what I was talking about when I said it was sending power out), and now it is acting weird again. I guess I'll take it apart and clean it again...
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honestly, i cannot begin to fathom what could be causing this. it seems to me samsing paid more attention to the charging port then say amazon did on the first gen kindle.
i do however, wish you the best of luck and hope you somehow manage to fix it
iJimaniac said:
I've tried multiple cables, and I'm unfortunately out of warranty.
Upon disassembling and cleaning with rubbing alcohol, it seemed to be working properly, with the exception of computer connection. However, I plugged it into a DC car charger (leaving the charger itself unplugged from an outlet), and the light came on again (which is what I was talking about when I said it was sending power out), and now it is acting weird again. I guess I'll take it apart and clean it again...
Click to expand...
Click to collapse
See! Told you taking it apart and putting it back together again works... temporarily. :silly:
You're right, that does sound like power going out. Which would be super cool for powering, say, a micro USB laser pointer, but it's not so great when it should be charging. Can you double check with another device that the charger doesn't light up normally? I know my wife's laptop charger has a LED that stays on for a long time after it's been unplugged from the wall, sipping off of power left in the charger. It could be something similar with your charger.
Just a though... if power is only suppose to go into the device, then wouldn't it be reasonable to assume to that there would be a diode forcing power to only go one way? Or does it need to cycle power back to the charger? IDK, but it might be worth looking to see if something looks missing.
I read somewhere that if the battery voltage gets too low i.e. battery is totally flat, a current will flow from the device to the charger so this may be what's going on here. I didn't really understand the post as I was just whizzing through the thread, but i think the solution was to charge the device for many hours until the battery voltage was high enough for normal charging to occur. I'll try and locate the post, but it might take a while
Sent from my Nexus 7 using XDA Premium HD app
@iJimaniac if all of these suggestions dont work, there is the possibility to just buy another battery and a battery charger and keep switching out the batteries when they die
Maybe @henk5066 would know something about this?
From what it sounds like, your power circuit is fried and is not directing power correctly this means that you're probably going to have to replace the mainboard. however don't worry. you can get one from a player with a broken screen on ebay for about 10 $. I can p.m. you some links to products on eBay with main board working and not screen and I can post a video on YouTube that shows you how to replace the board. it's actually rather quite easy. I don't get why most people don't do that and instead buy a new one. let me know if that helps
Sent from my YP-G1 using xda app-developers app
henk5066 said:
From what it sounds like, your power circuit is fried and is not directing power correctly this means that you're probably going to have to replace the mainboard. however don't worry. you can get one from a player with a broken screen on ebay for about 10 $. I can p.m. you some links to products on eBay with main board working and not screen and I can post a video on YouTube that shows you how to replace the board. it's actually rather quite easy. I don't get why most people don't do that and instead buy a new one. let me know if that helps
Sent from my YP-G1 using xda app-developers app
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Click to collapse
Wow, I didn't realize a broken player is so cheap. I'll look into it, and instructions won't be needed; I've already fully dissasembled my device many times in the past, just for kicks.
Edit: could you send me those links? I'm having a hard time finding very many under $25, which is still a good price I suppose.
the broken player it's self is cheap (0.99$ if your lowest bidder and win) it is shipping that makes up for most of the cost. Just make sure you get one that says powers on, that is the main indicator that the main board is still good.
EDIT: I just looked on ebay, aparantly the person i bought my new board is out of the 4.0 player. and it looks like there is however one with a 9.99$ bid. you could raise it and get the player but that is the cheapest you will get. i will pm you a link to it.
I had the same problem
I had the same problem, what i did was, instead of charging it with the original charger, i charged it with my nexus 10 charger in download mode all through the night, and the next day it would have about 80 percent charge and it was in the system, but it drained quick when i would unplugged it, so i repeat the same procedure over several days until get to 100% and scince then i have had no problems with my SGP, hopefully i helped you
Hell.Knight said:
I had the same problem, what i did was, instead of charging it with the original charger, i charged it with my nexus 10 charger in download mode all through the night, and the next day it would have about 80 percent charge and it was in the system, but it drained quick when i would unplugged it, so i repeat the same procedure over several days until get to 100% and scince then i have had no problems with my SGP, hopefully i helped you
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Click to collapse
Interesting, i thought the devices could not charge in download mode.
On the subject of odd charging behavieor, has anyone noticed that when plugged in running cyanogenmod overclocked to 1200mhz, the micro usb port area on the player gets rather hot?
henk5066 said:
Interesting, i thought the devices could not charge in download mode.
On the subject of odd charging behavieor, has anyone noticed that when plugged in running cyanogenmod overclocked to 1200mhz, the micro usb port area on the player gets rather hot?
Click to expand...
Click to collapse
I haven't noticed excessive heat in that area.
Sent from my YP-G1 using Tapatalk 4 Beta
Hello,
I have an unrooted Z2. With around 30% battery left, I put it in the charging dock on my desktop yesterday evening. After 1 or 2 hours, I noticed that the phone is completely dead - no LEDs are blinking, no vibration, nothing. I tried pressing the power button alone, in combination with VolumeDown, VolumeUp, CameraButton, for more than 30 seconds each. I tried pressing down the tiny red button next to the SIM slot for awhile. Nothing. Phone is dead like a brick.
The only result I'm getting is when I plug it into my computer (ubuntu 14.10) - the LED bar on top is showing a constant red color in this case. Doing the button presses outlined above in this situation is also pointless.
I'm installing flashtool for Linux right now, the connection is pretty slow and it will take awhile. I hope to find out more afterwards. I'm a newbie when it comes to flashing sony phones, only found out now about flashtool. Any advice/tip on how to proceed, or if it even makes sense to dig into this, is highly appreciated.
Thanks in advance!
Hello,
are you perfectly sure your dock was connected properly and it hasn't discharged your phone? Maybe there was something wrong with it.
I had similar situation while I was low on battery and I was creating backup in recovery. Then I fell asleep and I have found my phone completely 'dead'. I connected it to the wall charger and nothing. No led, no nothing. I have even connected it to my pc and also nothing happened. Then I connected my Z2 to the wall charger and I left it like that. And after few hours, out of the blue, just turned itself on, just like my old Nokia n95.
I'm sorry it's not quite solution you looked for, but give it a try. Essential is to charge it via wall charger.
Good luck!
Do what @amon87 says OP. Charge it on a wall charger for a minimum of 3-4 hours; If that doesn't work, can you specify whether you were using a legitimate Sony dock or a third party dock? If it was third party, it could possibly have caused a hardware problem with your device via the magnetic charge pins (not extremely likely but not unheard of). Worst case scenario, send it back to Sony in the next few days. The warranty will cover it if you haven't caused water damage or anything like that.
Thanks for your replies! I also hoped for a sudden discharge, so I removed the device from the dock, plugged the USB in directly, and left it overnight - still nothing. Also, I have the original Sony dock, and have never exposed the device to any water.
Found out the model number in the meantime, it's D5303, if it's of any help. Flashtool does not see the device, unfortunately. I just found out that Sony describes an option to restore your device through the official PC companion app - I'll give that a try when I'm home, and will report back tomorrow.
Otherwise I guess my only option is the warranty.
There's also an option to quickly plug in and out charging wire to kick-start the battery. Unfortunatelly i have no further ideas to help you out.
Don't give your hopes up, try again. There's been a thread of a guy whose Z2 turned itself off and it seemed dead, but after a day or two it just turned on.
So, of course it's also not detected by Sony's "Bridge for Mac" app. Plugging it in and out brought also no results.
As the device is still covered by warranty, and I have yet not tampered with it, I've sent it in for repair! My pocket feels so empty now, i wonder how life is going to be without a phone. Apparently they need 5 - 10 working days.
Thanks for your kind support, guys!
Sorry to hear that. Hope it will get fixed!