SOLVED: Phone refuses to power on - AT&T HTC One (M7)

Not really sure what went wrong. I'd been running the TrickDroid ROM with the Bulletproof kernel, everything was buttery smooth until I restarted to the phone because it wouldn't send any SMS messages and now the phone refuses to power on. I can't even do a hard reset with power + volume down. So far, nothing has worked to get the phone on.
I hate to think I've bricked my phone, but I think I've bricked my phone. Any other ideas? I'm freaking out here.
I just got the phone last week, so I think if I take it into the AT&T store and show them that it simply won't power on maybe they'll just swap out the device, since I *just* got it.
EDIT: I kept the phone on the charger all night, still didn't turn on, I'd tried different plugs around the room too, no juice. Took the phone into the AT&T store, they plugged it into one of their display chargers and it turned back on.
I had the phone plugged into the wall when it died last night, so I'm thinking it may be some kind of incomparability with the Bulletproof kernel. I'm going to flash stock kernel and call it a day.

Honestly, if you got the phone within 14 days, tell them it's defective and they WILL give you a new one, easy swap in store. If it's outside of 14 days, you'd have to get a refurb, so I'd try all other troubleshooting BEFORE you go that route.

devinthomas said:
Not really sure what went wrong. I'd been running the TrickDroid ROM with the Bulletproof kernel, everything was buttery smooth until I restarted to the phone because it wouldn't send any SMS messages and now the phone refuses to power on. I can't even do a hard reset with power + volume down. So far, nothing has worked to get the phone on.
I hate to think I've bricked my phone, but I think I've bricked my phone. Any other ideas? I'm freaking out here.
I just got the phone last week, so I think if I take it into the AT&T store and show them that it simply won't power on maybe they'll just swap out the device, since I *just* got it.
EDIT: I kept the phone on the charger all night, still didn't turn on, I'd tried different plugs around the room too, no juice. Took the phone into the AT&T store, they plugged it into one of their display chargers and it turned back on.
I had the phone plugged into the wall when it died last night, so I'm thinking it may be some kind of incomparability with the Bulletproof kernel. I'm going to flash stock kernel and call it a day.
Click to expand...
Click to collapse
is your charger broken?

Related

Amaze 4G wont turn on....Bricked?

So I got my Amaze on Friday, rooted and installed Energy Rom on Saturday, and phone just died on me on Sunday.
I was in the middle of playing Scramble with Friends and phone froze up on me. I had to take the batter out to reset it since the power button was not responsive. After I pulled the battery and put it back in, the phone would turn on.
So i read and read and found out people usually bought new batteries since the most likely culprit was a dead battery. I have a friend with the same phone and tried his battery. I saw the HTC Logo come on for a brief second and then that was it, nothing else. Phone died again and did not turn on (under his batter). I recharged my battery in his phone and tried that as well, but no luck.
Any ideas what went wrong and what I can do to fix this?
The phone is completely dead and not turning on. So that means I can't get into bootloader and recovery.
About Phone:
Unlocked Bootloader
TWRP recovery
Faux Kernel
ENERGY Rom
Any incite on this would be great. Thanks in advance!
Plug it in to the wall charger for 30-45min. Unplug and pull battery again. Put battery back in and you should be good...
Don't be alarmed if the orange led light flashes... It's normal when the phone dies. Be happy you're using twrp and not an old recovery that doesn't have charging while off
http://forum.xda-developers.com/showthread.php?t=1561104
Amaze Bricked
http://forum.xda-developers.com/showthread.php?t=1575191
[Q] Bricked Amaze Won't turn on
I hope that's XBoarder's TWRP 2.0.0...
Sent from my HTC_Amaze_4G using Tapatalk 2
Thanks, i actually read those threads before i posted. I think there are more threads about that but i tried all options and none seemed to work. I will try plugging it in the wall and pulling battery out but the battery is at a 100% charge right now (i can confirm from a friends phone). However, if its just a glitch, then i will try the wall charger trick.
Thanks.
ars88 said:
Thanks, i actually read those threads before i posted. I think there are more threads about that but i tried all options and none seemed to work. I will try plugging it in the wall and pulling battery out but the battery is at a 100% charge right now (i can confirm from a friends phone). However, if its just a glitch, then i will try the wall charger trick.
Thanks.
Click to expand...
Click to collapse
Once you get it booted, I recommend 4EXT recovery... But that's just my opinion
Sent from my HTC_Amaze_4G using Tapatalk 2
Thanks - tried the battery solution but unfortunately it didn't work out for me. Phone just refuses to power up.
Assuming its an official brick.
i have a similar problem, well my battery had charged and running fine for several months, so i unplugged the battery to put my sim on it, and plug it back in when it was booting up it froze on the boot logo, so i took off the battery again so i can reboot it
and ever since it wont come back on, wont either go to the bootloader, so i let it charged all night and nothing happen no led blinking or on, so got my friends amaze's battery to test and it would not do anything at either, right now i am waiting for my replacement, but i hate the fact that this had happen to me
oh wow - well i ordered a replacement as well. I really hope it doesn't come down to a software issue and they don't end up covering the device since it has been rooted.
If the phone is completely dead and non-booting, there's no way for T-Mobile to determine if it's rooted or not. Only until it gets back to HTC to be refurbished could they (HTC) find out but at that point it won't matter to anyone anyhow.
And it couldn't possibly be a software issue. There's something physically defective inside the device that caused it to die.
htc amaze 4g refuse to turn on.
hi all, i'm a newbie here, though i have always loved the XDA. I unlocked my bootloader last night, downloaded and reinstalled my fav apps since i didnt do a backup. while i was downloading the XDA app, my fone freezed and eventually went off. When i tried to get it back on, it got stuck on the white htc screen and later went off after some seconds. It has refused to come on till the time of this post. i really need urgent advice.
I was yet to install a recovery software before the tragedy occurred.

[Q] Battery not charging, Other Issues

I'm going to try to be as specific as possible.
I had been flashing pretty much every third release of cm9 until the AOKP port came out a month or so ago. I was running the first aokp release until wednesday, at which point I switched over to the newest version. For each of the different ICS releases, I wiped, installed, rebooted, wiped cache, installed, gapps, rebooted, and never had any problems.
On the most recent install, everything was running smoothly and didn't have any problems. Last night, I put my phone on silent for a movie at about 8p. At about 11, I noticed my phone was dead while at a friend's house, so I plugged my phone in and walked away. I picked my phone up after I left, went home, and plugged it in again. I got the moto bootup, then it went to the battery splash, which showed 5%, and it immediately jumped to 100%. I rebooted, and it sits on the motorola screen. If I unplug it, it immediately dies; plugging it back in without hitting the power button takes me back to the battery splash, 5%-100% (the led changes colors as well).
So, I still have the rom and things on my sd card, so I reflashed, but it's doing the same thing. If i hit power, it gets to the moto screen, then black screen, then reboots. I'm using joker's recovery. If I plug the phone into my computer, I get a white LED, and no power, no found new device notice on windows, and nothing in device manager.
I'm sort of at a loss at this point. I think I could possibly use the microsd->sd adapter and put another rom on my phone's sd card, but that's about the only way I'll be able to transfer files.
tl;dr
1) Phone (running ics aokp, joker's cwm) died last night, will no longer charge
2) battery splash goes from 5%-100%, but the battery is actually dead
3) Can get into recovery, but the rom i flashed hasn't been bootable
If you guys have any ideas, I'd love to hear them. I think I'm going to try to throw a different rom onto the sd card, but I'm not sure why it would, or could affect the battery charging pre-boot.
Get a Spare battery from your friend and flash SBF.
Give a shot.
bondarun said:
Get a Spare battery from your friend and flash SBF.
Give a shot.
Click to expand...
Click to collapse
Yeah, I'm waiting until the sprint store opens so I can grab a charger.
Update: My sprint store no longer sells the photon, nor do they have a battery/external charger. I called sprint, and they're sending me a new phone. I'm just going to use the new battery to (hopefully) use rd and flash the sbf, then keep the new one.
Alright, so hopefully this will help if anyone has the same issue:
I borrowed a friend's battery and was able to flash the stock sbf onto my phone, relocking it. Even after that, I'm still not able to charge my battery; it still jumps from 5%-100% with zero charge.
When I called sprint, I just told them that the battery wouldn't charge, and I wasn't able to boot. They had me go into recovery (which at that point was still cwm for me, but I pretended to follow along with their steps) and factory reset. When I told them it still wasn't working, he put me on hold to talk to his supervisor, then said he was going to send me a replacement. I think I might have lucked out a bit, since I'm not within 100 miles of a repair center.
So I wasn't able to fix my phone, but at least when I send it back to sprint, it will be locked. I guess the fact that I'm getting a new phone is a bonus.
I had kind of the same issue, but being that my phone is out of warrant, am out of luck. Now I have to use an external charger or hope to be by a computer before my battery completely drains out :-(. I can still charge if I plug it into a USB port on a computer.
Has anyone figured this problem out I have the same problem just this morning.... I'm not anywhere near uss store ... I have tried 2 batteries and both do the same
OK so I went and got a dock for the batteries and after letting them charge and die again they seem to charge fine in the phone now.. very weird
Sent from my MB855 using xda premium

[Q] Soft bricked(?) DNA, can't get into bootloader... Please HELP!!

Hey guys,
So I've had my DNA for almost 1 1/2 years, and just recently decided to root and flash CM 11 and CWM recovery onto it. Now, everything went fine, except a month later, I was listing to music on Pandora, and my phone crashed (it has a few times before since it wasn't a stable release, but always boots back up in like 5 mins), but this time it never booted back up. I let it sit in the charger over night, but got nothing, not even an orange light. So I decided that, since it was broken anyways, to go ahead and take the entire phone apart and reassemble it. And after the second time, it turned back on (by plugging it into my computer at the same time of holing down the power button). But an hour later, the battery died, and I couldn't get to the charger in time, so it shut off. Now, I've tried everything that I have before, and also took it to a repair shop, but never got any life out of it again. Does anyone have any ideas about whats wrong? Is it fixable? I've also herd of a type of USB jig for Samsung phones that can put an unresponsive phone into 'download mode', is there some kind of equivalent of that for the DNA? Any help is appreciated!
Thanks!
Cman1468 said:
Hey guys,
So I've had my DNA for almost 1 1/2 years, and just recently decided to root and flash CM 11 and CWM recovery onto it. Now, everything went fine, except a month later, I was listing to music on Pandora, and my phone crashed (it has a few times before since it wasn't a stable release, but always boots back up in like 5 mins), but this time it never booted back up. I let it sit in the charger over night, but got nothing, not even an orange light. So I decided that, since it was broken anyways, to go ahead and take the entire phone apart and reassemble it. And after the second time, it turned back on (by plugging it into my computer at the same time of holing down the power button). But an hour later, the battery died, and I couldn't get to the charger in time, so it shut off. Now, I've tried everything that I have before, and also took it to a repair shop, but never got any life out of it again. Does anyone have any ideas about whats wrong? Is it fixable? I've also herd of a type of USB jig for Samsung phones that can put an unresponsive phone into 'download mode', is there some kind of equivalent of that for the DNA? Any help is appreciated!
Thanks!
Click to expand...
Click to collapse
It's your recovery. Try the most recent twrp instead. I've had this issue with my rezound and DNA and it's scary for sure. If you find a way to power on your device immediately change recoveries. Some are touchy on charging a dead phone.
iHateWebOS said:
It's your recovery. Try the most recent twrp instead. I've had this issue with my rezound and DNA and it's scary for sure. If you find a way to power on your device immediately change recoveries. Some are touchy on charging a dead phone.
Click to expand...
Click to collapse
Would maybe trying to charge the battery outside of the phone work? If so, how would I go about that? A friend of mine has a Lipo charger for RC cars, could I make some kind of jig to charge the DNA's battery with that?
EDIT: Found out he has a supper high end lipo charger that is programmable, so could I charge it with that if I can get the battery hooked up right?
Cman1468 said:
Would maybe trying to charge the battery outside of the phone work? If so, how would I go about that? A friend of mine has a Lipo charger for RC cars, could I make some kind of jig to charge the DNA's battery with that?
EDIT: Found out he has a supper high end lipo charger that is programmable, so could I charge it with that if I can get the battery hooked up right?
Click to expand...
Click to collapse
You could to irreversible damage to the battery if you do the settings wrong, or hook it up incorrectly. You can get a replacement battery online for pretty cheap. I suggest that than possibly having a small explosion from charging a battery in a way not suggested. After you get the phone back on, immediately fastboot flash a different recovery as @iHateWebOS said.
New batteries come half charged (40-60%) out of the box as that is the suggested storage capacity for batteries to ensure long shelf life.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Okay, just ordered a new battery, should be here between the 10th and the 20th. Hopefully this works
HOLY ****, IT WORKED!!!!!! My DNA booted!!! Thanks so much guys!!!! Which recovery would you guys recommend?
EDIT: So I flashed on twrp, and it won't charge with the original battery in it, so does that mean if the new battery dies, my phone won't boot again? If so, which recovery should I flash to prevent that?
Okay, update. So I tried updating my DNA to the latest snapshot of Cyanogen mod (was at m6, going to m11), and the recovery failed, so now I'm soft-bricked... I'm trying to flash on the old m6 snapshot I have on it, but it keeps failing. Also, the recovery won' t support external storage, so I can't flash on m11 from my flash drive... What should I do?
EDIT: Okay, just found out that I was running the 2.4 beta of twrp, so I'm trying the latest 2.8.0.2, Ima see if that does anything
EDIT: YAY, flashing the latest recovery worked!! so now everything is working properly, except the digitizer, since I ripped the ribbon cable a little, but I already ordered a new one
Okay, so I accidentally let the battery drain, and now I'm at square 1 again. Does anyone have the pin-out schematics for the battery on the DNA so I can make a jig to charge it?
Thanks!

[Q] SGS2 battery problem maybe?

Hey all,
so a few months ago my SGS2 went off. It was an interesting behave of it, it just started to turn off sometimes, without any reason, without any popups (eg. battery low) or anything. I was really curious about this problem but I didnt have a single idea of what happened to it. Like a week later, it didnt turn on at all. I disassembled it, and found out that my secondary microphones cable broke. I thought that was the problem, so I ordered a new module (which includes vibrating motor, secondary microphone, ear-piece, and the jack).. I waited 3weeks, the first one arrived broken. I waited another month, and today the second one arrived in one piece. I put it inside the device to see if it works but its not. NOW the problem is, like it was before I ordered this module, when I try to turn the phone on, it doesnt do anything at all.(with the broken secondary mic cable it did, it went till the samsung logo and then bam, blackout) IF I put it up on charger, it says the battery is FULL, and from then, I push the power button and it starts to turn on, but goes until the Samsung logo, or sometimes it did boot, but thats rare, and then again BAM, blackout. Now I was like wtf? So i tried to reach recovery, I did a full hard reset to the full stock SGS2 ROM, tried other kernels, recoveries, ROM's, but nothing helped me. NOW If i enter DOWNLOAD mode without the charger, it says "Low battery! Cant download." and this happens right after i plugged the charger out, and it told me that the battery is full (what a liar), but when i plug the charger in, I can reach DOWNLOAD mode, and Recovery mode too, but they do blackouts after a few minutes too...
Any ideas?
Would be happy if anyone could help me out...
thanks :good:
pandeszyo said:
Hey all,
so a few months ago my SGS2 went off. It was an interesting behave of it, it just started to turn off sometimes, without any reason, without any popups (eg. battery low) or anything. I was really curious about this problem but I didnt have a single idea of what happened to it. Like a week later, it didnt turn on at all. I disassembled it, and found out that my secondary microphones cable broke. I thought that was the problem, so I ordered a new module (which includes vibrating motor, secondary microphone, ear-piece, and the jack).. I waited 3weeks, the first one arrived broken. I waited another month, and today the second one arrived in one piece. I put it inside the device to see if it works but its not. NOW the problem is, like it was before I ordered this module, when I try to turn the phone on, it doesnt do anything at all.(with the broken secondary mic cable it did, it went till the samsung logo and then bam, blackout) IF I put it up on charger, it says the battery is FULL, and from then, I push the power button and it starts to turn on, but goes until the Samsung logo, or sometimes it did boot, but thats rare, and then again BAM, blackout. Now I was like wtf? So i tried to reach recovery, I did a full hard reset to the full stock SGS2 ROM, tried other kernels, recoveries, ROM's, but nothing helped me. NOW If i enter DOWNLOAD mode without the charger, it says "Low battery! Cant download." and this happens right after i plugged the charger out, and it told me that the battery is full (what a liar), but when i plug the charger in, I can reach DOWNLOAD mode, and Recovery mode too, but they do blackouts after a few minutes too...
Any ideas?
Would be happy if anyone could help me out...
thanks :good:
Click to expand...
Click to collapse
oh and if it matters, its GT-I9100, 2 years old.
if you can get your hands on a different battery, i would recommned you to test it with that too.
as your device is 2 years old and i am assuming you havent changed the battery yet, there are strong chances of battery life getting over.
banjara said:
if you can get your hands on a different battery, i would recommned you to test it with that too.
as your device is 2 years old and i am assuming you havent changed the battery yet, there are strong chances of battery life getting over.
Click to expand...
Click to collapse
thanks for your response!
well today i am about to test a new battery, i hope thats what the problem is... an extra thing, and yes im stupid because of this but i left my battery in the phone for the 2 months while it was off... a friend told me that it can cause the batterys death, is that possible?
If u want to leave your phone switched off then it's better to charge it and then remove the battery from the phone. So there is a possibility that your battery is Screwed because of that time when you kept it in the phone itself.
Sent from my SM-G900H

LGv10 stuck on LG splash screen on boot

Hey there. Out of nowhere today my phone rebooted on it's own and is now stuck on the "LG Life's Good" splash screen. I have the AT&T version (H900) and bone stock everything (I have not messed with bootloaders or rooting or anything). I tried removing the battery and this also does nothing. Anyone else have this issue and know what to do to fix it?
Thanks
Update: After letting the phone sit for about 20 minutes it magically booted and is now working fine... not sure what happened.
Have you tried doing a factory reset of you phone?
1) Turn off the phone.
2) Then hold down the Volume Down and Power button together for a couple of seconds.
3) As soon as the LG logo is displayed, let go of the Power key, keep pressing the Volume Down and then press once more the Power button.
Afterwards you should see a factory reset menu on your screen.
4) Confirm process by choosing appropriate options using Volume rockers to navigate and Power button to confirm.
5) Now your phone should restart.
6) Success! The hard reset has just been completed.
I am having this same problem.
Was using Pandora and GPS. It cut off and has not come back on. I attempted to open in safe mode recovery mode l and tried to-do a factory reset.
When I did the reset It went through the erasing process but when it rebooted it stayed on the LG screen. I've tried all the "common" trouble shooting suggestions... Its been two hours now.
Any new experiences with this issue?
Im also having the same issue with my V10 - Verizon model. Watching a YouTube video and it reset and got stuck on the LG logo splash screen. Followed instructions to do a factory reset and after about 45 min of being stuck on the factory reset screen after I confirmed it reset and booted up. All data and setting were still saved, and after about 3-5 minutes it reset again and went right back to being stuck on the LG splash screen.
Any other advice? or is it just dead?
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
downstat said:
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
Click to expand...
Click to collapse
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
jjall said:
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
Click to expand...
Click to collapse
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
downstat said:
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
Click to expand...
Click to collapse
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
jjall said:
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
Click to expand...
Click to collapse
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
downstat said:
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
Click to expand...
Click to collapse
Actually, i just got home and I decided to try out to see if it worked. I got the 0% battery sign. Plugged it in and it actually seems to be charging! So i'm hopeful. I also noticed that my phone has been getting hot lately. And that my battery life was crap. But that's just LG. I talked to an ATT customer service rep. and they told me that I could have the camera lens replaced so that my phone would be covered for an exchange. Even if it turns on, i'm going to exchange it just as soon as save all my files. Hopefully they'll take it now that it's working....
EDIT
it decided to turn on while it was charging. Froze on booting screen. It was HOT. Like I almost dropped it.
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Hello!
So the same thing happened to me. I was not playing any games on my phone. I had JUST clocked out of work using an application on my phone and sent a text. It has turned off on its own and didn't want to even turn back on. I removed the battery and set it back in.. it turned on to the LG screen and stayed until it blacked out again shortly after.
Same issue with TMO LG V-10 here. Was using phone and it went black and shut down. Now in a loop with the LG boot screen. It tried a few times then just goes black.
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
At time yes. Not so much when it did quit. However, I left it sit on a fan and chilled it, and one time when I was able to get to the wipe screen, before it quit again, it got very hot in the afformentioned area.
Less than a year old. Getting a warranty replacement, but still disappointed as I think having the replaceable battery and abiltiy to put a large Micro SD card in it, along with the finish, camera, and Audio make the V10 one of the nicest phones out there.
downstat said:
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
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this may sound weird but the same thing happen to me.... put the phone in the freezer for a while then boot it up but be prepared to get your pics, music, etc off of it quick... mine works fine until it warms up to room temp, then back in the freezer it goes to do it again... did it like 4 times today and saved over 1600 pics, bunch of videos and music. (saved them to a mircoSD card)
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Slight Update
SoIDecidedTo said:
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
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SO, not saying this will help anything but, after messing around with the phone for several hours I've learned this:
If you take the battery out, then plug it into your laptop, then turn it on: a battery icon will pop up with a ? on it.
From there, if you hold down the VOLUME down key, and insert the battery, it will take you into the quick boot menu automatically. Unfortunately I never set that up, and not it will not allow me to set it up. I assumed I could get to safe mode from there. This is the first time I've seen where I would have to "set up" the quick boot menu. This is my first LG phone though. I usually use HTC, or MOTO.
Now, the more interesting thing is, begin as I did last time.
Phone off, battery out, plug into computer, power on. Then hold the UP volume key as you insert the battery and it will take you to your "Tethering" option. So for most of you that have this problem, maybe you will be able to get the data to back it up. Unfortunately for me, it tells me I have to do a Firmware update first, and to not unplug the USB connection until it is complete. If your firmware is up to date, maybe it will allow you to do back up (I thought my firmware was up to date, but guess not).
I hope this helps someone, and I do hope that someone can build on what I've done so far so we can figure out how to at least get our data off the phone.
downstat said:
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
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The phone got hot. It was getting hot starting from around the power buttons. And it sometimes got hot before i downloaded pokemon go. Not as often, but it happened from time to time. I think it might be because i'm no longer using the original power usb cable.... idk. Just waiting for a replacement.
Can you say the first 3 digits of the serial number of the device to boot loop problem?

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