I just got my S4 a few days ago, and I noticed that there are faint vertical and horizontal streaks all over the screen that don't go away. So I'm planning to go to a Verizon store to exchange it, but I wanted to understand what their policy is. What happens if hypothetically the new device is also defective? Could I exchange that one too for a new one if it's within 14 days?
Mine is the same as well as most of them. You may end up with a worse one. It's just how it is I guess. Mine is only like this on grey screens at low brightness. You can exchange if you can prove the issue just be like the screen is garbage and show them. But this is extremely common
Sent from my SCH-I545 using xda app-developers app
imablackhat said:
Mine is the same as well as most of them. You may end up with a worse one. It's just how it is I guess. Mine is only like this on grey screens at low brightness. You can exchange if you can prove the issue just be like the screen is garbage and show them. But this is extremely common
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
The possibility of it being worse is what I'm worried about, which is why I'm wondering if it's possible to exchange that one as well within 14 days.
Not entirely sure on that one. But it's not you're fault build quality is so low on high end devices. It's upsetting I know.
Sent from my SCH-I545 using xda app-developers app
imablackhat said:
Not entirely sure on that one. But it's not you're fault build quality is so low on high end devices. It's upsetting I know.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
Yeah it's pretty ridiculous, my iPad also is defective with a temporary screen burn-in issue. Anyway I just contacted Verizon and the answer to my original question is yes, you can exchange it multiple times for a new device if it's within the 14 day period.
That's good. Right now I'm having another issue as well my device sometimes thinks it's custom unlocked randomly. Device status will go from original to modified random times of the day. And on one reboot I got it to show unlocked custom message. However I bought this brand new and it's not rooted or unlocked.. Idk if I should return and try again. Other people have the issue but I don't know if it's a bug that needs fixing or if it's the device.
Sent from my SCH-I545 using xda app-developers app
snapple232 said:
The possibility of it being worse is what I'm worried about, which is why I'm wondering if it's possible to exchange that one as well within 14 days.
Click to expand...
Click to collapse
Warranty is one year AFAIK. The 14 day policy of Verizon's is only if you intend to fully return the device and either get something different or ask for a refund and go back to what you were using previously. That policy is only good for 14 days after the original purchase, so if you swap due to a bad phone, you do not restart the clock so to speak. Otherwise, we'd all trade our phones in every 13 days and get a new device.
imablackhat said:
That's good. Right now I'm having another issue as well my device sometimes thinks it's custom unlocked randomly. Device status will go from original to modified random times of the day. And on one reboot I got it to show unlocked custom message. However I bought this brand new and it's not rooted or unlocked.. Idk if I should return and try again. Other people have the issue but I don't know if it's a bug that needs fixing or if it's the device.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I would just to be sure, nothing to lose. After all we're stuck with these things for the next 2 years.
SonicJoe said:
Warranty is one year AFAIK. The 14 day policy of Verizon's is only if you intend to fully return the device and either get something different or ask for a refund and go back to what you were using previously. That policy is only good for 14 days after the original purchase, so if you swap due to a bad phone, you do not restart the clock so to speak. Otherwise, we'd all trade our phones in every 13 days and get a new device.
Click to expand...
Click to collapse
My understanding is after 14 days they'll only give you a used device, which isn't okay with me since I paid for a new (and non-defective) phone.
snapple232 said:
I would just to be sure, nothing to lose. After all we're stuck with these things for the next 2 years.
My understanding is after 14 days they'll only give you a used device, which isn't okay with me since I paid for a new (and non-defective) phone.
Click to expand...
Click to collapse
Well yes, after 14 days you get what they have. If they have a used one, they will give it to you, if not they'll give you a new one. If you kick and scream loud enough, you may be able to get a brand new one either way.
SonicJoe said:
Warranty is one year AFAIK. The 14 day policy of Verizon's is only if you intend to fully return the device and either get something different or ask for a refund and go back to what you were using previously. That policy is only good for 14 days after the original purchase, so if you swap due to a bad phone, you do not restart the clock so to speak. Otherwise, we'd all trade our phones in every 13 days and get a new device.
Click to expand...
Click to collapse
It all depends on who helps you. I work in a corporate store, and I have exchanged devices a couple times out of the 14 days if they had it replaced once already. I feel like the new for new should always be from the day you receive your device, 1st 2nd or 3rd....
Related
Hello guys, so a couple weeks ago I noticed my screen had a dead pixel on it. Unfortunately I didn't have the time to deal with Verizon then but now I do and I just have a few questions for those of you who have gotten warranty replacements.
-What numbers should I have ready before calling them.
-Is it still possible for me to do this even though I'm not the account owner.
-What's the actual process of getting a new phone, do they send a new one out and I send in the broken one or the opposite.
Thanks guys
Sent from my ADR6425LVW using XDA
You need to be an authorized user on the account or the account owner. You just call them and tell them your problem. You don't need any numbers ready just the phone number for the phone. They will send you a replacement phone with a return package. You send your broken phone back to them.
All done.
Ok cool thanks now to deal with the fun that is customer support Yay. Thanks man :-D
Sent from my ADR6425LVW using XDA
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
1454 said:
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
Click to expand...
Click to collapse
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Cares said:
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Click to expand...
Click to collapse
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
1454 said:
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
Click to expand...
Click to collapse
But you could keep returning until you get something you like...if you're okay with the hassle that is...
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Click to expand...
Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
Click to expand...
Click to collapse
haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
Click to expand...
Click to collapse
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
Click to expand...
Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Click to expand...
Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
Here's an interesting thing. I am on my third note with the other two being replaced due to screen and USB plug issues respectively. I get my new note and it is remarkably better. The GPS works where it couldn't even lock before and the phone itself is sooo smooth. It this how it was supposed to work the whole time?
Did you find the coffee and bacon making feature yet? I hope your replacement is fully functioning.
Bacon ??
Yeh...mine makes bacon...but no sausage.....so I'm upgrading....LOL
Mine has a built in toaster.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Don't forget the do homework app!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I guess I need to get out the manual
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
LOL ....
And your a good sport....
We're just having fun is all ..
Truth be known ..a well running device is very nice, and I'm happy for ya ..
Mine has always been fine ...unless I jack it up ....(happens weekly )..
That said ...enjoy it ....g
Sent my Note in a week before my warranty was up to have the screen fixed. Now the screen is much better than it ever was before. The screen was great before but it is noticeably sharper and brighter. My buttons are also super bright now. I think the screen has to be a hardware upgrade that could only be in a new Note or replacement screen.
knoshann said:
Here's an interesting thing. I am on my third note with the other two being replaced due to screen and USB plug issues respectively. I get my new note and it is remarkably better. The GPS works where it couldn't even lock before and the phone itself is sooo smooth. It this how it was supposed to work the whole time?
Click to expand...
Click to collapse
That's funny...mine keeps calling shady 1-900 numbers on its own...I swear it wasn't me. Mine does talk dirty to me though.
Sent from my SGH-I717 using XDA Premium HD app
knoshann said:
Here's an interesting thing. I am on my third note with the other two being replaced due to screen and USB plug issues respectively. I get my new note and it is remarkably better. The GPS works where it couldn't even lock before and the phone itself is sooo smooth. It this how it was supposed to work the whole time?
Click to expand...
Click to collapse
Same here. Mine was replaced twice for different issues and the 3rd must be the charm. Colors are more vibrant, screen is brighter, and the phone is smoother. And it's a refurb. Weird.
More and More
Sounds as if xda really works
I'll be getting a warranty replacement device in another day...
Mine failed the ATT update, and the device is messed up badly... ATT did some sort of diagnostic thing over wifi and data at the same time, and said my files were damaged somehow from the redbend OTA push.....they just said a new one is on the way for FREE.....
I hope the next one runs well, like my last one did....R.I.P. I717.....g
gregsarg said:
I'll be getting a warranty replacement device in another day...
Mine failed the ATT update, and the device is messed up badly... ATT did some sort of diagnostic thing over wifi and data at the same time, and said my files were damaged somehow from the redbend OTA push.....they just said a new one is on the way for FREE.....
I hope the next one runs well, like my last one did....R.I.P. I717.....g
Click to expand...
Click to collapse
Did you still have a warranty?
Chris2388 said:
Did you still have a warranty?
Click to expand...
Click to collapse
Yep...new device is waiting at home now.....g
And it arrived with a junk power button ....sigh
So after an hour on the phone with ATT, my new note 2 will arrive Monday, and they don't want the new device back.
The tech told me too put a button in and sell it.
It's looking like my days here in the note 1 section are gonna slow down ...g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Im on my first Note.... today the battery has been dying quick...Im talking about ... 20% in 30 minutes with no use ... Maybe a new battery or even ... a new note...
blatallic said:
Im on my first Note.... today the battery has been dying quick...Im talking about ... 20% in 30 minutes with no use ... Maybe a new battery or even ... a new note...
Click to expand...
Click to collapse
Yeah that's pretty bad!
gregsarg said:
And it arrived with a junk power button ....sigh
So after an hour on the phone with ATT, my new note 2 will arrive Monday, and they don't want the new device back.
The tech told me too put a button in and sell it.
It's looking like my days here in the note 1 section are gonna slow down ...g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Click to expand...
Click to collapse
They gave you a note 2 in exchange for your note 1?
knoshann said:
They gave you a note 2 in exchange for your note 1?
Click to expand...
Click to collapse
Yes ....but with a one time, $36.00 upgrade charge.
I've been a customer with them for nearly 15 years, since the early days and I also hold a level one business account.
So results for others will likely not be the same.
I've got 11 contracted devices in service with ATT, for my employees.
Having device replacements coming is much easier under those conditions.
They also let me keep the new device, and the tech told me to sell it for parts or repair the button and sell a new working device.
I've got a new power button coming Monday, and a shop I use regularly that will fix it for me too sell.
All together I'm placing 5 devices and their cases, chargers and packaging up for sale this week as I'm getting ready for the move into the note 2 this Tuesday.
I'm planning to stay around the note 1 section for a while, as we have many new users needing help from those of us who have been around this device for a while.
And I've also got duties to perform with the super thread and our Korean note users needing a section built inside the super thread space.....g
I had to return my first HTC One for exchange because of dead pixels. I was working with a rep at AT&T and I had to restore my phone and my phone booted into TWRP right in front of him and I know he saw. I'm so glad those guys are clueless. Just thought i'd share, if you were worried that they wont accept it back if your unlocked the bootloader you have nothing to worry about. He had no idea that it was not the way it was suppose to work. He was more curious that I gave up the S4 for the HTC One.
Now I wouldnt recommend taking a chance so just restore before you go
Most reps don't have a clue.. But come to my store and let that happen I'll over look it because I'm all for having unlocked bootloader and s-off... It's the douche bags that try and lie to me about how there phones got bricked that don't like me
Sent from my HTC One using Tapatalk 2
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
Kurant1 said:
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
Click to expand...
Click to collapse
yea the ones who know about jailbreaking and unlocking etcetc are cool about it hell i have had phones come back with MIUI on it and AOKP they didnt lie about it lol told me what was wrong i looked in to it handed them a new phone and with about my day .
whats funny is the "sneaky" ones lol attempting top tell me they have no idea how it happened IE a custom rom was flashed lol
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Well, It was about useless in stock form.
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I've told people that and linked them to the correct thread here on xda lol
Sent from my HTC One using Tapatalk 2
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
berdo said:
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Honestly, I don't think most of them even care. Like when I traded in my s3 for an s4 Paranoid Android was installed and he just did a factory reset and put the phone away before it could even boot back up. Same thing happened with my Atrix, GNex, and Skyrocket these past couple years at Best Buy.
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
_MetalHead_ said:
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
Click to expand...
Click to collapse
As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
_MetalHead_ said:
I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
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It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
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Click to collapse
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
_MetalHead_ said:
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
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Click to collapse
I wouldn't worry either but I have had 3 HTC Ones and every one of them had fastboot enabled on first boot. When you try to install recovery one of the steps are to disable it so maybe that is why it was disabled. If not they will give you the info because they will reimage anyways
That would definitely explain why I had to use adb to boot into recovery the first time after installing TWRP. Man I'm rusty lol.
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
CheesyNutz said:
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
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Really? I tried to return my HTC One X a few weeks back due to a hardware issue with the handset speaker and they wouldn't take it because it was tampered. =/ The guy even asked his supervisor if they could take it because it wasn't bricked and was in perfect working condition with the exception of the handset speaker.
On the bright side I got the One because they wouldn't replace my One X. Lol. =]
The issue is about screen getting glitched output. I don't think this is a software issue. There is some hardware issue because I tried flashing 5.0, 5.0.2, 5.1.1 still problem persists. Randomly at any time the glitched screen like seen in the pic is popped up in between from any app or just home screen. First i thought some app may be causing this but its not the issue. I deleted all the apps still this problem stays.
If you purchased off Google they'll repair or replace. 1 year you get.
adamberns said:
If you purchased off Google they'll repair or replace. 1 year you get.
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No, I got this from ebay. What else can I do?
Adarsh_nair said:
No, I got this from ebay. What else can I do?
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call HTC.. but other than that, you might be out of luck... since you got off ebay..
NJ_RAMS_FAN said:
call HTC.. but other than that, you might be out of luck... since you got off ebay..
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Hmm thanks
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
valentine86 said:
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
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Click to collapse
Now that what i feared. Let me see if they will take this back. Anyway thanks for the info that was really helpful
Unfortunately your Nexus 9 is toast. This happened to my first one and it got so bad it would happen during boot and I couldn't get any further. HTC was next to unless. Delt with them for 3 weeks trying to get an exchange. They are clueless. They wanted to try flashing stock image over and over. I'm like dude, I'm a Nexus owner. Don't you know your customer base? Anyways, best buy agreed to exchange it for a new one if I bought their premium protection plan, which I did gladly. But it is a hardware failure. There's no fixing it.
I just had my day one nexus replaced for the same issue last week. Had been getting worse for months. I called warranty service, told them about the screen corruption/noise/lockup issue needing a mainboard replacement. sent my tablet back and they overnited me a replacement that appears brand new (mine was mint condition as well). Still has lightbleed and so-so buttons but works great and I've put it through its paces. Only thing I had to tell them was the serial # but I was the original amazon purchaser.
Is it a newer build date than your original?
I had an experience similar to techiedj's. Got my old N9 replaced by Google a few weeks ago. Replacement looked brand new, but is actually an older built with slightly crappier buttons. Curious how long this one will last now...
These are the symptoms that I saw: At some point the screen started to flicker for a few seconds, then froze, and slowly turned black. After a few second I could turn on the display again. The area on the back next to the camera had become hot, but apps that read the sensor values did not really show high temperature (50 degrees or so). A good way to trigger it was to open Chrome and open multiple pages in a short time (opening different links in new tabs). Surprisingly, seemingly GPU intense games were less affected by this than Chrome. Factory reset did not help, even when I skipped the initial login/restore apps step.
Hopefully they aren't all doomed to this fait at some point. I have best buys replacement plan now, so this this can die early Jan 2017 and I'll get whatever the new Nexus is then.
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
techiedj said:
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
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I went from an AE to an AF. Hard to believe best buy still had old stock, but I guess they didn't sell a lot of these. Buttons are nearly perfect on this one though. Way more tactile and the volume up isn't sunken in.