My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
Sent from my SAMSUNG-SGH-I337 using xda premium
Related
I was just told that the thunderbolt will sold online at 7am today!!!!! I know a few othes heard this also.....
Bets anyone??
Ill check at 3am and at 7am
Online where?
Sent from my Nexus S using XDA App
Online at Verizon Wireless. The online chat person told me. I saw someone else got that response. So i tried it and BAM they told me flat out.
I hope man!!
cool if that's true, I'm still up I'm the air about getting this. I currently have nexus s on tmobile but would life to get on verizon's better network! Input thing 4g isn't available yet and the 3g speeds are slower than what I'm getting on tmobile. Any input our advice
Sent from my Nexus S using XDA App
I just called and talked to multiple CSR's and out of the 4 I talked to none of them could find anymore information or confirm anything other than BB's pre order and the fact that it will release with mobile hot spot.
BigBonkers said:
I was just told that the thunderbolt will sold online at 7am today!!!!! I know a few othes heard this also.....
Bets anyone??
Ill check at 3am and at 7am
Click to expand...
Click to collapse
Tried to order online vzw ,told me to try next week.
Sent by my Droid Incredible
jbh00jh said:
Tried to order online vzw ,told me to try next week.
Wow...
Sent by my Droid Incredible
Click to expand...
Click to collapse
Sent from my PG06100 using XDA App
Try during business hours.
Sent from my PG06100 using XDA App
bobbysteels216 said:
Try during business hours.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
You can order online 24 hrs a day.
Ordered my Inc @ 3am on the release day.
Sent by my Droid Incredible
I just asked Verizon through online live chat ... here's the response:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with '********'
********: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Hi ******** ... good morning ... I was hoping the HTC Thunderbolt would be on sale today. I wanted to renew my contract by purchasing this phone. Do you know if it will be released today? If not, has a release date been set?
********: Good Morning.
********: Unfortunately, we have not been given any information on the release date.
You: Ok ... thank you very much
********: Your welcome.
Yeah , they told me next week.
I posted yesterday that for the last five years I can't count the times that vzw & bb CSRs have lied to me about release dates of new phones.
Sent by my Droid Incredible
They read rumors off the internet and many of them do not seem to be able to ask the higher ups if rumors are correct, they will just tell them what you have read on blog sites of people who are not in the know.
jbh00jh said:
I posted yesterday that for the last five years I can't count the times that vzw & bb CSRs have lied to me about release dates of new phones.
Sent by my Droid Incredible
Click to expand...
Click to collapse
Same. They don't know much info at all. They're not as passionate about these phones as we are. It's just their job, and it's our hobby.
They will say anything to sell you a phone.
Sent by my Droid Incredible
I had slim hopes as well. Sorry, but there isn't going to be a surprise release of a phone without at least a few days notice.
The Verizon chat representative was probably going, "Hey Sa'irah, I'm so sick of people asking about the TB, lets get this guy going. 'Yes, the TB will be available to order tomorrow.' 'Yes, you'll be able to purchase it as well.' ".
kenyu73 said:
I had slim hopes as well. Sorry, but there isn't going to be a surprise release of a phone without at least a few days notice.
The Verizon chat representative was probably going, "Hey Sa'irah, I'm so sick of people asking about the TB, lets get this guy going. 'Yes, the TB will be available to order tomorrow.' 'Yes, you'll be able to purchase it as well.' ".
Click to expand...
Click to collapse
Still waiting for pics of the phones that were "confirmed" by the op to be sold this morning.
Sent by my Droid Incredible
Should have placed a bet, he could be paying for my phone...
Sent from my Floyo Tazz using XDA App
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
Just called to see how my preorder is going and the guy told me NO EVOs are currently in the USA and are still in customs. With ignorance like this working at BB ill never get my phone...
Sent from my PG86100 using xda premium
I had to continuouslly bug my bb then they finally told me it was ready for pick up after i spoke to a manager so u may want to try that route man
Sent from my EVO using xda premium
wileout said:
I had to continuouslly bug my bb then they finally told me it was ready for pick up after i spoke to a manager so u may want to try that route man
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Well I just preordered last Thursday. I think it maybe a tad premature to start complaining.
Sent from my PG86100 using xda premium
Check this out, live in a city called Oxnard in California. I've been calling stores looking for the phone. Today a best buy in another city, Thousand Oaks, said they had 2, which was perfect, since me and my dad both are making the upgrade. We drove an hour and a half away through memorial day traffic to go get them. (We both thought it was too good to be true.) Well we finally made it there safely, with both our moods great, especially since we've been waiting for this phone like crazy. We walk into the store (Best Buy Mobile) and are ready to make our purchases.
Guess what... The fukkface was confused with the O.G. model. They at minimum could have gave me a $10 BB Card, but no, they were instantly rude. This could have easily ruined my day. (which I think it did, but I'm in denial of being angry. LOL)
To answer your question, I do not know exactly, but I believe they are still periodically being checked by customs, but not held like crazy like they were before. My local Sprint store told me my pre order would be in by Wednesday.
Check Me Out On The Google Play Store!!!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Gr8Jeepin said:
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Click to expand...
Click to collapse
that's a great deal its like getting it unlocked for free and then some.
As soon as you get it, box that bad boy up and send it to be JTAG'd.
Sent from my HTC6435LVW using Tapatalk 4 Beta
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Gr8Jeepin said:
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Click to expand...
Click to collapse
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
orateam said:
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
Click to expand...
Click to collapse
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
It looks like the S4 had been released or already pre orders. I'm sorry but I haven't don't my due diligence researching on the One. But how does it stand above the DNA? And has it even been confirmed its coming to Verizon?
If this is real my friend might give android over ios a shot. His iphone 4 is starting to get hardware issues everywhere.
cc16177 said:
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I got mine in January and I am content with it as well. This phone does everything I need it to easily. I don't play many games on it because I would rather do that on xbox..... so instead of saving my money for a new phone I am saving for the new xbox.
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Symbiontsoul said:
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Click to expand...
Click to collapse
It figures. I ordered mine on Friday!
Amazon is selling the DNA for 19.99
HtC DNA
XDA App
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Spider210 said:
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Click to expand...
Click to collapse
where is this landing page what do you mean?
Yes where is the landing page
Sent from my DROID RAZR using xda app-developers app
this seems to be the landing page but it is still not updated as of yet. http://droiddoes.verizonwireless.com/devices/droiddna
Still hasn't gone up 12am pst is 3:00am est which it's 3;15 now so dunno
Sent from my HTC6435LVW using xda premium
The sales rep said you enter your email and a unique bar code is generated and then take that to the Verizon store to receive the free DNA. I don't know if I'll have the time before work, but as guess i can wait till after..... Wouldn't get to much work accomplished with new toy. I am going to ask if the they have any 1.5 firmware phones. Seems like a long shot but someone else was successful in finding one.
Sent from my Nexus 7 using xda app-developers app
I can't locate it. If you do, please post a link. If it turns out to be an error(would hardly be the first time a Verizon store rep was completely wrong) Amazon has the DNA for $20 for new customers and$40 for eligible upgrade.com
Alan ssh
Sent from my Nexus 7 using Tapatalk HD
I just had an online chat with VZW customer service to see if I could confirm the rumor. Here is the result:
"The DNA is free will be free at this time there is a website error so the correct price is not showing up we are working on this now we are very sorry for the inconvenience. It should be fixed later today."
Woot!!
Alan
phew .... I didn't want the internets to come after me
Sent from my Incredible 2 using xda app-developers app
Hello,
I've had the MOST DIFFICULT time locating this phone. No one has them except Corporate Sprint (and Verizon) stores, at least in my area. It seems that Best Buy decided this is a phone they will NOT stock in stores...ever. I have called and visited over 5 Best Buy or Best Buy Mobile stores. None of them have it, and none were able to order it. I ordered it from BestBuy.com on release day, with a promised delivery by Monday, November 18. Well, I got an e-mail basically saying it was out of stock, and they expect to receive and ship orders within 30 days. I called Best Buy Mobile and spoke with a representative, who transferred me to a manger to find out more. The manager then called HTC for availability information, but HTC said "You need to call Best Buy." So then I called HTC and spoke with a representative, who transferred me to a manger. They called Best Buy to find out more information, and Best Buy said "You need to call HTC." PATHETIC. Between the two companies, SOMEBODY has to know when these phones will be in stock. And if they knew they didn't have any to begin with, they should have listed "backordered" on the website, and not "Add to cart."
Then today I called Wirefly.com and placed an order with them, and after giving all my information and going through all the steps with the representative, it turns out they, too are out of stock!! I opted for expedited shipping, in hopes to get it before Thanksgiving. But Wirefly.com says they "expect" to have more info on availability within 72 hours, but I don't trust them at all.
What is going on!? Is it just me, or is this the worst HTC product lunch ever!? I've heard (rumor) that they are trying to pull a card from Apple's deck, and create a false sense of demand. I'm a fan, and I've upgraded to a new HTC phone every year for the past 7 years, but I'm no idiot. I know HTC has neither the popularity nor the market share of Apple or Samsung. Not even close. So why is this phone so hard to acquire? For now, I'm going to leave both my BestBuy.com and Wirefly.com orders pending until one of them ships and they confirm it by sending a tracking number, then I'll cancel the other.
Side Note: For those wondering "Why don't you just buy it from the Sprint store?" I want to buy it from Best Buy because they have it for $250, plus they will give me a $50 gift card for upgrading through them, so that results in $200. Also, I like the advantages of the My BestBuy program. Wirefly had them for $200, which I would have been okay with getting it there. Sprint is asking $250, and they seem unwilling to match any of the others' offers. I'm going to try a different Sprint store tomorrow, where I know one of the managers. Maybe he will be willing to match Wirefly.com's offer. I'm tempted to order from Amazon.com, but I fear I will get the same "backorder" nightmare.
Any help is appreciated...
Yesterday,trade it,miss my note 2 ?
Where did you get it?
My local Verizon store had it in stock on launch day. I did get the same run around at Bestbuy before going to the VZW store. I too was a big fan of my note 2 and the jury is still out on the Max but I like it for now.
Sent from my HTC6500LVW using Tapatalk
Traded red HTC one and red beats by dre solo HD for my one max picked it up Friday. Nov,22 I had the person I traded order the max over the phone and had it ups overnight
Sent from my HTC0P3P7 using xda app-developers app
Selling my lg g2 to pay for the htc one max i got Saturday at a Corp store
sent from my humongous VZW HTC ONE MAX
I got mine Launch day with Verizon EDGE. Traded in my old Moto Razr HD for it. I like it a lot. Avoiding Unlocking it till HTC fixes the Fingerprint Reader issue.
Can anyone confirm if the Verizon phone works on a gsm carrier?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Is this a phone worth upgrading to coming from the note 2?
Sent from my SCH-I605 using xda app-developers app
zounduser said:
Can anyone confirm if the Verizon phone works on a gsm carrier?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It's a Global Phone meaning it has the radios to do it. But knowing verizon it will be locked.
On a side note: Please don't post the same question on every thread in addition to the thread you already created. It's impolite.
I have seen this asked in several threads as well as a dedicated thread for it. If your not a noob then why aren't you using Search. You can always refer to your previous post about the same thing in the at&t thread.
http://forum.xda-developers.com/showpost.php?p=47832596&postcount=4
Or this one:
http://forum.xda-developers.com/showpost.php?p=47832497&postcount=38
How do i delete this?
---------- Post added at 01:08 AM ---------- Previous post was at 01:04 AM ----------
huggie87 said:
Is this a phone worth upgrading to coming from the note 2?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
If You like custom roms and mods no If You dont yes
Where? Sprint Store
When? The Saturday (1 or 2 days after it was released?)
How? I asked to be notified by email of when it was coming by way of the HTC One Max coming soon landing page for Sprint. They did, and the page asked if I wanted to check my upgrade eligibility, so I did, and qualified for the One Up promotion, but it involved setting up an appointment to go into a authorized store. This was on a Friday. I made the appointment for Saturday, and waited all of about 7 minutes and they started the ball rolling.
dami00976 said:
Yesterday,trade it,miss my note 2 ?
Click to expand...
Click to collapse
Check in your inbox
huggie87 said:
Is this a phone worth upgrading to coming from the note 2?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
No doubt about it....
Sent from my HTC0P3P7 using Tapatalk
ordered on verizon's website on black friday for $100 full retail! and got yesterday and using today!
oneandroidnut said:
ordered on verizon's website on black friday for $100 full retail! and got yesterday and using today!
Click to expand...
Click to collapse
Impossible. You must mean $100 and a two-year contract.
helpwithmy8525 said:
Impossible. You must mean $100 and a two-year contract.
Click to expand...
Click to collapse
Lol my bad $100 off full retail
Sent from my HTC6600LVW using Tapatalk