Hi all, I'm new here, so I apologize for any noob mistakes, but I think this question fits this forum.
Basically, my t-mob One was humming along until a couple days ago the SIM wasn't recognized. I popped it out, put it back, nothing. Tried another SIM, just in case, nothing.
So, I'm guessing this is a hardware issue, but with the phone unlocked, and no RUU available for t-mobile yet, I'm wondering if HTC will deny the service claim?
Anyone have any experience with this type of return?
Thanks in advance!
adrahcir said:
Hi all, I'm new here, so I apologize for any noob mistakes, but I think this question fits this forum.
Basically, my t-mob One was humming along until a couple days ago the SIM wasn't recognized. I popped it out, put it back, nothing. Tried another SIM, just in case, nothing.
So, I'm guessing this is a hardware issue, but with the phone unlocked, and no RUU available for t-mobile yet, I'm wondering if HTC will deny the service claim?
Anyone have any experience with this type of return?
Thanks in advance!
Click to expand...
Click to collapse
Well i don't know if this counts but when i bought my htc one on release date it had a problem with the mic lowering the volume by itself, i had unlocked the bootloader and installed several roms to try to fix it myself but nothing worked so i relocked the bootloader and sent it back on the buyers remorse period, i got refunded a few days later !
iamfightaa said:
Well i don't know if this counts but when i bought my htc one on release date it had a problem with the mic lowering the volume by itself, i had unlocked the bootloader and installed several roms to try to fix it myself but nothing worked so i relocked the bootloader and sent it back on the buyers remorse period, i got refunded a few days later !
Click to expand...
Click to collapse
Thanks for the reply! Yeah, unfortunately, I'm past the remorse period. HTC thinks it may be the SIM tray, so they've sent one out, just waiting now. Hope that fixes it!
adrahcir said:
Thanks for the reply! Yeah, unfortunately, I'm past the remorse period. HTC thinks it may be the SIM tray, so they've sent one out, just waiting now. Hope that fixes it!
Click to expand...
Click to collapse
Could you provide an update?
Sorry, it's been awhile.
So the new sim-card tray didn't fix the issue, and they asked me to send the phone in, but got a call from the escalation department and they asked me to hold off on sending it in. Apparently they might want to have a different department take a look at it.
So far though, nothing about the unlocked status has come up, except that if it is unlocked, it would be returned in a factory restored state.
Doesn't sound like it'll be an issue, but I'll update once everything is resolved.
alfredob1 said:
Could you provide an update?
Click to expand...
Click to collapse
adrahcir said:
Sorry, it's been awhile.
So the new sim-card tray didn't fix the issue, and they asked me to send the phone in, but got a call from the escalation department and they asked me to hold off on sending it in. Apparently they might want to have a different department take a look at it.
So far though, nothing about the unlocked status has come up, except that if it is unlocked, it would be returned in a factory restored state.
Doesn't sound like it'll be an issue, but I'll update once everything is resolved.
Click to expand...
Click to collapse
Thanks. Been without my One for two or three weeks now.
alfredob1 said:
Thanks. Been without my One for two or three weeks now.
Click to expand...
Click to collapse
That sucks man. Sorry to hear. Good luck with it.
Sent from my HTC One using xda premium
Related
I dropped my phone and now my camera doesnt work. It shows a fuzzy picture like a TV needs tuning in. Any ideas. I already reflashed it following someones advice and it didnt work. can i buy a replacement camera and where?
Where, when, and from whom did you buy your phone?
I bought my phone from t-mobile uk 3 months ago.
Then flash it back to one of the official ROMs, and send it to t-mobile for repair.
software_samurai said:
Then flash it back to one of the official ROMs, and send it to t-mobile for repair.
Click to expand...
Click to collapse
I agree. If there is no visible damage then it should be covered under warranty.
thanks for the advice. there are scratches on the outside from dropping it, however something really wierd has happened. I dropped the phone a second time and it seems to have sorted the camera problem!!! spooky
antway thanks for all your help.
is there a way to unlock this device from AT&T carier to any GSM without buying a code from the offered sites??? maybe some playing with the boot or something...
As of yet I don't think there has been anything on this method of unlocking. There is another thread here about unlocking the phone, but I can't link it right now. Pretty much all I can say is wait and see what happens. I think we might be stuck for the next couple months untilled at&t decides they want to let us unlock the phone.
Sent from my Liberty using XDA App
meir3420 said:
is there a way to unlock this device from AT&T carier to any GSM without buying a code from the offered sites??? maybe some playing with the boot or something...
Click to expand...
Click to collapse
I bought an unlock code from an Ebay seller blowfish06. Worked like a charm.
Gorilla800lbs said:
I bought an unlock code from an Ebay seller blowfish06. Worked like a charm.
Click to expand...
Click to collapse
Did his $10 code work or did you have to use the upgraded, more expensive service? Thanks a lot. I'm currently having all sorts of issues trying to unlock my phone from eBay.
The $10 code worked right off the bat. I paid for the item, and got the code in my email in 10 minutes. Plugged in a decrepit SIM from my trip to Singapore, and the phone came up with the SIM unlock prompt. The code was accepted with no issues.
Gorilla800lbs said:
The $10 code worked right off the bat. I paid for the item, and got the code in my email in 10 minutes. Plugged in a decrepit SIM from my trip to Singapore, and the phone came up with the SIM unlock prompt. The code was accepted with no issues.
Click to expand...
Click to collapse
Ah, thanks. I guess mine is just in that 1% that cannot be found in the normal database. Guess my only option is to pay for the expensive unlock... bah.
What Excatly does unlocking the HTC Aria do?
What does buying this unlock code do for the HTC Aria, what benifits would a user gain from this? Would i be able to change my boot screen, cause i would love to do that
It'll allow you to use the phone on a non-AT&T network. I'm trying to get mine on T-Mobile, to be specific.
@chaley80 - What you're looking for is referred to as "rooting" the phone. Basically, you need to have superuser access to the phone, to allow you to modify things like the boot animations. There are instructions on here. Its very easy with Revoked. All this type of unlocking does, is what shirleeey said, just allow you to use it on foreign GSM cell networks.
after a few months you can call up at&t and ask them for the unlock code, they have to give it to you
http://forum.xda-developers.com/showthread.php?t=730028
vonsamurai said:
after a few months you can call up at&t and ask them for the unlock code, they have to give it to you
Click to expand...
Click to collapse
That's true if you are an AT&T customer, but if you're like me, I've never had my Aria on the AT&T network so I had to Sim unlock it as soon as I got it, over a year ago Cheers.
Going along with unlocking it, would it be possible to use the Aria SIM free? E.G. with just the basic functions, no cell radio, but it should still be able to connect to your home wi-fi. Almost like an android ipod touch in a sense. I think that'd be pretty cool.
rawrv42 said:
Going along with unlocking it, would it be possible to use the Aria SIM free? E.G. with just the basic functions, no cell radio, but it should still be able to connect to your home wi-fi. Almost like an android ipod touch in a sense. I think that'd be pretty cool.
Click to expand...
Click to collapse
Yes, you can do that with any Android phone.
drumist said:
Yes, you can do that with any Android phone.
Click to expand...
Click to collapse
Seriously? How? You sir just made my day.
I apologize for deviating a little, but now my curiosity has been sparked~~
rawrv42 said:
Seriously? How? You sir just made my day.
I apologize for deviating a little, but now my curiosity has been sparked~~
Click to expand...
Click to collapse
Just turn the phone on without a SIM card inside it.
If you're on a stock ROM it'll need to be activated with one first.
Then after it's activated you can leave the SIM out as long as you don't wipe data/factory reset
Let me rephrase that slightly, would there be any way to get rid of the "insert SIM" message?
@WinSuk: I'm running CM7. (Going to try your CM9 as soon as headphones work. Excellent job BTW )
I knew that I could take out my SIM card and my phone would still work, just wasn't sure to what extent. I figured there was something I would have to flash or other.
Thanks for your time,
~Vrawr
rawrv42 said:
Let me rephrase that slightly, would there be any way to get rid of the "insert SIM" message?
Click to expand...
Click to collapse
Sorry for the confusion. I don't know if you can hide that message, but the phone otherwise is not limited in any way.
drumist said:
Sorry for the confusion. I don't know if you can hide that message, but the phone otherwise is not limited in any way.
Click to expand...
Click to collapse
It's chill. I see; I did do some browsing around, but there was no specific way to hide the message... at least none that I could find.
I'll be getting a new phone in a few months, but still wanted to keep my Aria to mess around with, hence my question.
Once again, thanks for your time,
~Vrawr
Just looking for some opinions and advise here. Got my attic on Craigslist about 6 months back. Was plagued with reboots and having to pull battery a lot. Unlocked it and started flashing anything and everything trying to fix (roms, radios, kernels, cm7, cm9 etc) . Finally settled on neutrino. But still rebooted and froze. Installed wakelock and now works fine. Just found out phone is still under warranty with Motorola. Should I send back or live with wakelock not letting my phone go into deep sleep.
And my wife's attic was also bought off Craigslist. Hers worked great until last update (she is on pure unmolested stock not even ROOTED). Now it reboots, constantly disconnects from wifi, proximity censor issues. Should I send hers back now or wait and hope next update fixes.
My warranty up in October hers in November.
UPDATED: WIFES FIXED. NEED TO GET MINE TO STOCK
I would use the warranty.
On both. I am pretty sure will send hers in. Mine being unlocked worries me a bit. Is going to suck using old backflip while phone gets repaired. Bought these cash so no contracts but from what I have read Motorola will service without receipts.
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
I briefly read the warranty. If I remember correctly they don't cover damage done by using other software. And since I had the prob before the software didn't cause prob. Oh and how did you get a straighttalk logo. I don't remember it being an option. 45 unlimited* rocks
Nevermind found straighttalk. Of course after I buy 2 e71's. Just for the sims they start selling them for like 15$…oh well
If you try to send it in the worst they can say is no.Watch tethering and/or laptop dock usage, I have recently received calls from Straight Talk about my data usage.Last month they throttled my data so much the last two weeks that pandora wouldn't even load.
I haven't tethered since my alltel days. Then Verizon got ahold of them. Had to go with straighttalk. Saves me about 60$ a month on my not smart Verizon plan with 2 phones
affiatic said:
Just found out phone is still under warranty with Motorola.
Click to expand...
Click to collapse
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
Send both in under warranty. When you unlock the bootloader is states "MAY" void warranty. I haven't heard of anyone yet being refused warranty for an unlocked bootloader. To the contrary, the forums are full of people having no issues. Some people have received replacement phones which they cannot unlock however, so it seems Motorola is trying to prevent anyone in the future unlocking again.
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
KennyWRX said:
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
Click to expand...
Click to collapse
Google is your friend:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/82507/p/30,6720,7898/session/L3RpbWUvMTM0MDM4NDQwOS9zaWQvZVVtREJqX2s%3D
Send in both. Turnaround time with Motorola is actually quite fast, and they should have them two or 3 days max.
I sent in my bootloader unlocked Atrix already (digitizer issues) , but I did use a method found here on XDA to hide the unlocked text from the boot screen.
Good luck.
Sent from my MB860 using XDA
Sending in wife's soon. I may try a factory reset with hers first. Forgot that I haven't tried that since they updated. I don't mess with her phone much. I am going to get mine back to stock and send it in when hers gets back (only have one backup phone)
Factory reset didn't help. Sent in. It arrived at motorepair friday
Send in both.
On the unlocked one, just flash back to stock. Very simple. Takes 5 minutes. Hides the unlocked text, and "re-locks" the bootloader.
Did that for mine, and Motorola replaced it.
What's the warranty lemgth on these?
One year, but the service rep told me that on this issue if it is not to long over they warranty it anyway.
Sent from my MB860 using Tapatalk 2
Sent in wife's phone. It should be back tomorrow. A bit anxious to see if it was fixed or replaced or still messed up. Will post after tested
You can check the service status on the website and it will tell exactly what they did regarding your case.
Good guy moto
I had to send mine in for warranty repair once, I didn't read about the proper way to unlock the bootloader back in the day. Even while rooted with a custom ROM they did a warranty replacement. Hopefully yours comes back okay with no issues.
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
affiatic said:
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
Click to expand...
Click to collapse
If you can find any dead spots with the touch screen, that is another big issue with the atrix.
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
Click to expand...
Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
Click to expand...
Click to collapse
I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
Click to expand...
Click to collapse
frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
Click to expand...
Click to collapse
Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
Click to expand...
Click to collapse
I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
Click to expand...
Click to collapse
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
Click to expand...
Click to collapse
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
Click to expand...
Click to collapse
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
Click to expand...
Click to collapse
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
Click to expand...
Click to collapse
Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone. And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed". Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Has anyone else ever had a problem with Tmobile not being able to permanently unlock their phone via Device Unlock App? I keep telling Tmobile i think it's because the phone is a warranty exchanged phone and this is why it's not working. But they said no that shouldn't cause any issues. Anyone else know what I could do to get the phone unlocked? Highly appreciate any advice and help and thank you for your time.
No issues with mine. T-Mobile sent me the unlock the day I bought my device (paid in full) and no issues usings other carrier SIM's in it.
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
a34 said:
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
Click to expand...
Click to collapse
Yes I have all permissions allowed and still not working.
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine. Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
michy21 said:
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone.
And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed".
Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Click to expand...
Click to collapse
michy21 said:
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine.
Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
Click to expand...
Click to collapse
You are probably correct, but that's an internal T-mobile issue. They have it so locked down even that 3rd party unlocking service can't touch it. I find it amusing they actually paid for a 3rd party unlocking service for you. That was them admitting they really screwed it up.
Okay today i called Tmobile one more time to ask about my IMEI. I wanted to make sure that the IMEI was in good standing. And that it was not on anyone else's account by mistake. Everything looked good. After explaining my situation again for the 100th time, the account specialist said she can transfer me to their Advanced Technical Support Team which Tmobile has never tried before. She also was perplexed bc on their end my phone says it is eligible to be unlocked. Anyway After speaking with the representative she said she would submit my case for escalation with their Technical Engineers. This we have never done. So in afew days i should hear back from them and i hope and pray that finally the phone will be able to Unlock Permanently! If not then there is nothing else i can do. I have tried what seems like everything. Unless anyone from XDA has the solution! Updates coming soon.
Also i want to add that at one point a technical support representative said that they will request that they replace my phone with a new one and not warranty exchanged one. He said he can't guarantee that tmobile will approve of this but he would try anyway. But of course i did not receive a new phone but the warranty exchanged phone instead. I just think tmobile could have tried harder to compensate me some how, but no nothing. But i think if after the technical engineers get back to me and still the phone won't unlock i am going to tell tmobile that i will file a complaint about this. And even share on social media how they have failed me. I will also tell them that I'm really disappointed that they didn't offer me any compensation for this situation. Tmobile has failed big time and what are they going to do about it??? Most likely nothing..
@michy21: This is troubling for sure. I gather you must still be with T-Mobile (or you wouldn't be able to use your SIM locked H932).
I too unlocked my TMO V30+ after 2 months using the Device Unlock app, and switched to an AT&T MVNO. T-Mobile reception is terrible inside our apartment, so I had no choice. But I worry what will happen if I need warranty repair (my screen just got a dead pixel today) or even after OS updates. T-Mobile probably won't grant unlock again without me being a subscriber.
They treated me horrible when I ported out, and I swore I'll never go back to them -- too bad because I really liked T-Mobile up till then, and would've come back when they roll out Band 71 in our area. So yes, this worries me.
I'll be quite interested to hear the outcome of your story.
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
markbencze said:
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
Click to expand...
Click to collapse
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
michy21 said:
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
Click to expand...
Click to collapse
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
markbencze said:
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
Click to expand...
Click to collapse
I just finished filing the complaint and emailed jennifer. Hope to hear from someone soon!
I just got done talking to Nicole from the executive office at Tmobile. She called me regarding my complaint I filed to the FCC. And she couldn't get my phone to unlock, but she said she is going to send me an Unlocked phone instead. It's not brand new but a warranty exchanged one that is in excellent condition. So finally I'm happy with the outcome.