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my girlfriends heros touch screen has stoped responding for instance if i press menu i can press scenes but while im in scenes and select a new one i cant press done i have to use the scroll ball... anyone had anything like this??
any help greatly appreciated
thanks
It happened to mine, the only thing you can do is send it back. It sucks but the screen is faulty.
Send her round with it........... I'll see if I can help
Seriously though, buggered screen I'm afraid..
Had the same problem. Sent it in for a repair and got it back in 10 days.
I've got the same problem!!! I used to say that it was the best phone I've ever used but my mind is changed! :S
Same problem here. I can type with the top and middle of the screen, but the bottom is less responsive/sometimes non-responsive, and backspace doesn't work. Dave Hagenaars: Did you have to pay for the repair?
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
liam08 said:
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
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same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
My touchscreen works fine when holding it upright, but when the phone is laying down it gets really unresponsive. Anyone else having this issue?
Since it works sometimes, I'm guessing it must be software issue...
Hey,
Sometimes my HTC Hero acts weird.
Sense starts to jump between 2 screens (as if I'm constantly giving it input) when I'm doing nothing.
Also sometimes a press anywhere on the screen makes the phone think I'm pressing something at the bottom.
And last but not least, sometimes when I try to type something I lose the function of both the bottom left and right part of the screen, meaning I can't use backspace, the L, P, A and other various keys that reside there.
Does anyone also have these problems?
Is this hardware related or can I hope that this problem is solved with the 2.0/2.1 update?
Mine does the same
It happens to me as well, and i bought it abroad so no repair for me
Also - mine does the CRAZIEST thing - i can move the screen without touching it!! This is crazy - i just hover the finger above it and i can move the desktop left to right ("feature" only available when teh screen starts to jerk around)
I have no idea what to do - it drives me crazy - all my presses are wrong, and some dont work at all!!
I have figured a "way" to make it normal for a while, i just press the end key to close the screen and then turn it on again and it kinda, kinda, works again.
anybody there knows whats is the fault? if its software or hardware?, anyway i sent mine for repair and still waiting.
It's a hardware issue, no doubt. I have experienced all the issues described in the last 3-4 posts. Will have to send it in for repair after christmas - but I'll probably have to get back to the original firmware first.
percypogi said:
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
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Click to collapse
Got it from phones4u mate. Took it in.
if you have a screen protector sticker try changing it, I did so and did make real difference
msehome said:
if you have a screen protector sticker try changing it, I did so and did make real difference
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Click to collapse
well i took off the screen protector, and still pretty the same issue. anyway but now atleast it's under repair. so waiting for the phone i hope to get it before xmas.
I have a dead spot around the O and L key when typing messages in the landscape position.
Should I back-up my phone and remove all private data when getting it repaired?
had a sticker - same thing
i removed mine as well - and same thing.
talked to HTC - but they dont have a repair place in Israel - so i will have to send it abroad to the UK maybe for repair.
I still dont understand - if this is a hardware issue - how does it fix it for a short while when i press the "end" key, and re-open the phone.
if the hardware was defective it should always happen and wont be "fixed" for a short while.
Same problem, dont believe it is hardware
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Gdoll said:
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Click to expand...
Click to collapse
I have a similiar problem on my Hero. Did you find a solution to it?
What's weird is that it isn't constant. It comes and goes.
But when flashing the cya mod with 2.1 my phone was stuck on the enter sim card code screen.. Could not press OK to continue.
This sucks... out of the blue my touch screen went all kinds of screwy on me. I'm gonna list everything that is going wrong...
1. When sending a text I can see the letters along the bottom of the keyboard scrolling back and forth really fast, as if I'm dragging my finger across it.
2. When on any of the home screens, it's acting like I'm pinching it, like the new sense screen selector thing keeps zooming in and out but I can't select anything.
3. I can't select items on any of the home screens, it is action like I have my palm resting on it or something...
4. When I select something on a menu, it acts like the input is a couple of inches below my finger (i.e. I select power off, it selects turn off mobile network)
If I press the power button to turn off the screen, I can press it again and ulock it, I have full functionality for about 5 seconds, then it freaks out again. This seems to be consistent, however annoying to have to do this all the time to send a text message.
This first happened while using the latest ChronosDroid ROM (CronosDroid_2.1.2), I reflashed with VillainROM 12.0.0 twice, and once with the newer RCMixV10, the symptoms are the same accross all ROMs, the only similarities is that they're all v 2.1 with Sense. I did a wipe of everything before each install.
I am going to try going back to v2.0 with some other ROM (probably SenseHERO-2.1-090610-B5, cuz I liked that interface...) I'll post back if that fixes it... If it doesn't, what can I do? I really like this phone, I hope it's not busted...
***Edit***
Purchased new digitizer and replaced it, all is back to normal.
I had this problem with cronos froyo, wiped everything and flashed fusion rom 6.1.1 and hey presto, everything was fine. Try it it may work for you aswell if not, something more sinister may be at work :$
Sent from my HTC Hero using XDA App
I'll give that a try. I had flashed to that version before to test it out, but that was before the screen was all messed up. I used the hard OCed version to 710, I'll try the SOC version this time and see if I have better luck.
I did flash with the aforementioned sense hero, and it is still a little bit messed up, but it doesn't seem as bad... I wonder if the OC from the Froyo is partly to blame. This is just so random... That is the only link I can think of. If the Fusion 6.1.1 is the cause, how can I make sure the CPU is back at it's default frequency? I never use any OC tools...
K, response is a little better but still jacked. I think I have a nand backup thing from before I installed Froyo, I've never had to restore a backup before, is it a bad idea to restore a backup from v2.1 on a 2.2 ROM? Or should I restore the backup and reflash to something else?
Restoring to a 2.1 from 2.2 will be fine mate, which Rom is the 2.1 you have as nandroid restore?
Sent from my HTC Hero using XDA App
Unfortunately this is a hardware problem. I have the same problem and after searching for a solution, I understand that this is something about display's touch part and you have to return it to HTC to change it.
In my country there is no valid HTC center and I cannot trust lcal repair shops so I have to deal with it and change my beloved hero in near future.
But for now, after installing different ROMs I find out that the best keyboard is default HTC sense keyboard and I dont know why. Currently I've installed Froydvillain 1.2.2 and use HTC_mod keyboard and it almost works for me with a bit struggle.
daashali said:
In my country there is no valid HTC center and I cannot trust lcal repair shops so I have to deal with it and change my beloved hero in near future.
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Click to collapse
Just do this yourself. You can buy the touch window off eBay for £25, and replacing it will take 20 minutes - see youtube for videos.
Have had same problems which then lead to the bottom 1/2 to 1cm of my screen becoming completely unresponsive. I managed to get my screen back to perfect working order without replacing it at all as this seems to be caused by the screen slightly coming away from the frame.
I detailed how i sorted it in this thread:-
forum.xda-developers.com/showpost.php?p=7710742&postcount=99
I had this problem with CMH-1.4.3 (Vanilla). I did a nand restore to VR12 but the same happened. Then I realised that the screen was a little up from his "standard" position let's say, if the screen is normally like this
______ <-screen
mine was slightly up (diagonally) at the top
_____-
I pressed the two upper corners of the screen with my fingers and everything went back to normal
Try this first, and then if you want, the Hairdryer solution
to all guys having the same issue, did you guys try to fully wipe & re partition your sdcard? try it & let see it still having same issue. best try do a clean flash of rom.
wrong forum
this is about developpement
thantos2024 said:
Have had same problems which then lead to the bottom 1/2 to 1cm of my screen becoming completely unresponsive. I managed to get my screen back to perfect working order without replacing it at all as this seems to be caused by the screen slightly coming away from the frame.
I detailed how i sorted it in this thread:-
forum.xda-developers.com/showpost.php?p=7710742&postcount=99
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Click to collapse
Interesting indeed. I did not see that my screen was raised at all. I have formatted, used a new microSD thinking it could be anything. When the screen goes wonky, I can set it on the table and it will continue to type in random characters until I hit the power button.
This isn't isolated to one area of the screen though, and pressing the phone together making sure the screen isn't raised does nothing to fix it. I think the digitizer is just going on vacation. Laying it down, it will keep typing in letters, if I hover my finger about 1 cm from the screen it will sense that my finger is there and interrupt the auto imput fuction that has been enabled, but doesn't stop it permanantly until I press the power button and unlock it again, then it all starts over.
I've taken the device apart and reseated everything and it didn't help. I think I'm going to take a chance and order a new digitizer from eBay. I really like this phone, don't want to have to get a new one.
zorxd said:
wrong forum
this is about developpement
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I didn't see a support forum. Is there a better place to ask about this kind of thing on the Hero? I thought it was a software problem, which is why I posted here.
p0wd3r said:
I didn't see a support forum. Is there a better place to ask about this kind of thing on the Hero? I thought it was a software problem, which is why I posted here.
Click to expand...
Click to collapse
Maybe this section:
Hero, G2 Touch Q&A
For all your questions concerning the HTC Hero, T-Mobile G2 Touch
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Click to collapse
http://forum.xda-developers.com/forumdisplay.php?f=511
[FIXED]
zorxd said:
Maybe this section:
http://forum.xda-developers.com/forumdisplay.php?f=511
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Click to collapse
Ah, thank you. Again wasn't sure if this was a bug in the rom, or I screwed up the hardware or something.
On a lighter note, I ordered a new digitizer from eBay for $65, got it in today and replaced it and it's back to 100% functionality!!!! w00t!! Thank you all for your help and suggestions, XDA is the best thing to hit mobile phones since the wheel! I'll update the title of the first post to notate that it is fixed.
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Anybody? 140 views 0 Responses
Could it be a ground issue? Try holding the phone in your hand and see if it still does it. I remember my OG Evo having a similar problem when I laid it on something non conductive.
husker91 said:
Could it be a ground issue? Try holding the phone in your hand and see if it still does it. I remember my OG Evo having a similar problem when I laid it on something non conductive.
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It occurs both while in hand or on a surface. An example is if i pull down the notification bar, depending what hits the affected zone, i'm unable to select it. I used SBM quite often and now when drawing for example a straight line up it would look like this _____________ __________ (vertically of course) the gap being my speculated affected area but much wider.
MindSplit said:
It occurs both while in hand or on a surface. An example is if i pull down the notification bar, depending what hits the affected zone, i'm unable to select it. I used SBM quite often and now when drawing for example a straight line up it would look like this _____________ __________ (vertically of course) the gap being my speculated affected area but much wider.
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Click to collapse
Is it possible that both of the roms you tested are using the same kernel? I would swap out the kernel with the stock one just in case. At least it'll rule it out lol.
husker91 said:
Is it possible that both of the roms you tested are using the same kernel? I would swap out the kernel with the stock one just in case. At least it'll rule it out lol.
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Click to collapse
I'd take it one step further and return completely to stock, if it STILL does it, then I would guess it's a problem with the digitizer and you would either have to buy a replacement one, or take it to Sprint. If you don't have TEP then HTC's warranty should suffice.
Possibly related?
http://forum.xda-developers.com/showthread.php?t=1267124
It looks similar to this issue, but you are getting it with a single touch instead of with a multitouch. I get EXACTLY the same thing if I use a second tap while drawing a line. Try "multitouch visualizer 2" from the market and see if it registers one tap that is on all the time or if you can actually get the full 4 touches at once. I doubt it will be insighful, but it can't hurt--and if you have an "always on" (perhaps in the button area below the screen) then you know the digitizer is bad.
If it is the same issue, try restarting and give it time. Mine has gone from happening often to happening about 1% of the time. It is software and can be "corrected" by either time or a restart. It is WORST on the first boot after flashing something (even JUST a stock kernel). I have absolutely no idea why.
Good luck. I hate this junk. My Evo 4G never had this sort of glitchy garbage, but, whatever it is, it is likely due to HTC's glitchy kernel!
MindSplit said:
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Click to expand...
Click to collapse
My friend us having the exact same issue. If you figure anything out, please let us/me know.
Sent by my Supercharged dual core from the 3rd Dimension
I would also like to know whats going on.. I have two evo's 3d and my friend was telling me that he is having issue with the touchscreen he is still on stock... and my was rooted the same day I got it and has no issues.. He mentioned that the same area mentioned in this thread is the are affected in his phone... could this be cause by the screen digitizer??
Ignore this... Thought I found what my issue was... But wasn't the case
I had the same problem but it only seemed to be in one horizontal strip of my screen. Im not sure what caused it maybe its from me dropping it or what. I also did try to flash other roms and kernals but still no fix so i said to myself im going to put it back to stock and take it to sprint. There they looked it for about 2 minutes and deemed it was a hardware issue. The guy asked if i had a warranty. Two days later i received a refurbished phone.
So in all revert it back to stock... search on htcevohacks . com
Take it back to sprint and show them your problem. They should also deem it as a hardware issue and send you a replacement
MindSplit said:
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Click to expand...
Click to collapse
Hello, UK user here, hence starting a fresh thread as id hope to get some uk-centric advice..
non-rooted (ie factory install & marketplace apps) 3vo - bought from online retailer, Orange network coverage..
Handset has developed a troubling new habit - about 2/3rds of the way down the screen (just below touch flo clock), the touch is entirely unresponsive. If the handset is unlocked however, it starts trying to activate this section of the screen - jumping to apps, holding down keys when trying to type, trying to place or remove widgets. On web browser if i try to scroll the page it thinks im trying to multi-touch.
Has anyone else experienced a similar issue? If so, are there any known fixes?
I left it in a warm cupboard overnight hoping it might be trapped moisture under the screen but this hasnt helped. Im not keen to do a factory reboot as i'll have to collect all the apps and settings from scratch again - however if this is known to resolve the problem, i'll do it straight away.
Im just extremely concerned as ive had the phone about 3 months into a 2 year contract. Can someone advise whether i should speak to orange or HTC uk about a replacement? id imagine the online retailer (Buymobilephones.net) will wash their hands of it and pass the buck.
Any solutions much appreciated, sorry if this all seems slightly vague & panicked.
thanks.
Hello mate. I think u will have to try a restore there are apps in the market to back up your current apps without root. If u ring orange they won't help because its a generic handset. Trust me I know. If you call HTC they will most probably ask u to factory reset anyway. It sounds like a hardware fault so replacement may be only option. Let me know how u get on tho cuz I got mine from the same place.
Sent from my HTC EVO 3D X515m
ok, thanks for your message. Might try and take it to a high street store over the weekend.
Alright, guys; I need some help. I previously had the classic all to well known problem with my digitizer, where I was missing about a half inch of touch input on my screen. I had gotten used to just rotating it to type, cause I was out of warranty, and I'm upgrading soon.However, more recently, I have developed a much bigger problem. My touch screen no longer works, AT ALL.
The issue first started when I attempted to install "Someone's ROM" with "That libs". I got screen fade-out that some other users reported, so I pulled the battery and flashed back to my EPinter's CM10 backup. After it had booted, I went to unlock the screen, and NOTHIN'. Not registering any presses or swipes what so ever. I then went into recovery and cleared everything, still nothing. Hooked it up to my PC, ran a FULL wipe (OS included), and flashed a fuitcake. After booting; still no touch screen. A helpful member of this forum suggested I try the PDS fix, so I did. Still left with the same result.
So, my question is... Is there any way that someone MUCH smarter than I can look at some type of statistic I can pull from my phone to see if there's a software problem causing this issue? And if so, is there any way I can retrieve said info with out being able to use the phone it's self? I really don't want to go the next 2 weeks with a flip phone. heh.
EDIT: If anyone can figure this out and get it fixed, I would be more than happy to donate.
Mast likely your digitizer is just broken!
Happens quite a lot on that phone.
They are not that expensive! (see for example http://www.amazon.com/Motorola-Screen-Digitizer-Replace-broken/dp/B004Z0UO8O)
If you can't change it yourself see if you find someone to do it.
Yup. Sounds more like a hardware issue since you already did all recommended procedures.
Sent from that Atrix.
Yeah, I figured as much. Just hard to accept that it's finally completely gone out on me. Especially since it happened at the exact second I tried flashing experimental, untested firmware. I am aware of how simple a digitizer replacement would be, but I don't want to spend $40 on a new one, when I'm about to dump another $300 into a new phone in two weeks, ya know?