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I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.
The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.
The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.
Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.
If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.
I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.
U can check another thread here about screen protector from skinomi. A lot of feedback there. Some ppl also complain about wrong measures... maybe they are having some system issues and geting wrong orders... i dont know. I ordered just a front cover and its perfect... camera and left hole are present...
It even improved my viewing angles with no sensivity lost
sirspongy said:
I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.
The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.
The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.
Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.
If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.
I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.
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Hey heres my thread on the Protector you purchased.http://forum.xda-developers.com/showthread.php?t=904814 Go ahead and post your issue there. It seems the last few days a few people recieved the wrong order. I have multiple full screen protectors I ordered from them and they fit perfectly. I am not sure why they are messing up now. One user reported they only got the protector for the screen and not the bezel. very strange and we have sent emails and exchanged phone calls with the company. I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.
I just receive my shipment on Friday and have the same problem; they definately shipped the wrong skin to me. I should charge them for my time to deal with this...
xRepinsSporx said:
I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.
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+1, they should cover return + replace with correct item.
There email support isn't that prompt but they eventually reply, and when I was complaining about the lack of updates about the order status, when they eventually replied back they did offered immediate replacement. I did receive my skin on that day though, so I emailed back and told them it wont be necessary for them to send replacement.
Best of luck,
Mine was fine. Early order. This is too bad for them as they really got a great boost here. I hope they make it right and regain their position as the only one out there with a custom screen and a reasonable price.
I recieved mine with two holes for the camera and the sensor. everything fits perpectly
yes.. guess they are having no idea of the free publicity we are giving them here...
else they would make an effort to serve better
I am updating the status of this thread. I called Skinomi today and, after calling their customer service line 6 or 7 times, I got through to someone, instead of the voice mail they really wanted me to use.
I explained the situation and the female that helped me was pleasant and told me that she would ship out the correct skin right away. I explained that I needed it by Friday since I am moving on Saturday and the snail mail they send it in normally would not have made it to me in time. She told me that they are not able to ship it any faster than their normal free shipping option, unless I choose it when I purchased it. I politely told her that she was incorrect and that of course they could send it through 2-day shipping. She began to stumble over her words and then told me she would talk to her manager.
So the manager, Alex, got on the phone and he asked that I take a picture of the skin I received so that they can see what skin is being shipped by accident. After explaining the skin to him he figured out that the skin I received was the Archos tablet skin. He then told me that they would ship out the correct skin within an hour or two and that I could count on getting it within 1-2 days. I thanked him very much and that concluded the conversation. The test will be in 2 days whether or not I get the skin or not. I have dealt with a few companies before that tell me they will ship it as 2-day and then never do. I hope Skinomi is better than that.
I will keep you all updated.
youve given me the idea to call them tomorrow. I think their shipping sucks..I ordered last week from them..wednesday..on friday i ordered some stickers from androidstickers to go with the skin..guess which came first??!!! yeah androidstickers beat them and skinomi had a two day head start..both are on the west coast..Ridiculous..They gave me a tracking number that still shows no movement!!
Done with skinomi, thats just unacceptable
Updating: It is the 2nd day of the 1-2 days that Alex from Skinomi told me it would take for my correct skin to get to me and I received nothing. It seems that this Alex guy from Skinomi was blowing smoke up my arse. I am sad for this because I will never recommend Skinomi to anyone, regardless of how nice the skin is when it finally gets to me. I have been using my Tablet sparingly for fear that I might scratch up the screen before I get the skin on it. Now I only hope that I get the skin before I move on Saturday. It is going to be even more of a let-down if I have to wait for the shipment to be redirected to my new house, 220 miles away.
So let this thread be a warning to anyone contemplating purchasing a Skinomi product. You might order the correct item but there is no guarantee you will get the correct one and then you will be forced to wait even longer for the correct item to be reshipped to you, and that is if you can make it through to someone on the phone. Otherwise you will have to wait for their ridiculously slow response time via e-mail.
I will update this thread when I do finally receive my correct item but anyone following this thread might be waiting a few extra days for that to happen.
I ordered mine on 1/19/2011 and received it on the 24th. I fit very well. The holes for the camera and light sensor were right on.
It sounds like a "crap-shoot" with them. I do not think I have been this unhappy with a company's customer service in a long while.
You're not alone...they gave me false promises too..been waiting since the 18th for my order and nothing but bunk tracking numbers is what they give me
A quick update, even though I have not received my "correct" order.
I called Skinomi since I did not receive my order yet in order to see if they really did send it 2nd day mail, like Alex from Skinomi claimed he would send it. Guess what? They did not. George, the manager that talked to me, said it was through the normal USPS priority mail, the same as my first order that took 5 days to get to me. I asked George why they did not send it 2nd day like I was told they would and he informed me that they cannot do that. I then asked him why they could not.
They are within the US so they should have access to UPS or FedEx delivery. What baffles me the most is that this George guy told me he would refund my order total completely ($24.95). So they can send out a replacement order and then when they screw that up they can refund my order but they cannot pay the money to send the replacement order through 2nd or even 3-day mail? Then as this guy was ending the call he says to me, before I can retort, that in the future if I need the item in 2-days that I should choose the 2nd day shipping when I make the purchase. If he would not have hung up I would have cussed him out. I would not have to worry about the shipment getting to me on-time if they would have sent the correct item in the first place. The 2nd day mail request came when I realized that I would not get the replacement in-time for my move downstate.
This company has their priorities ass-backwards. I plead with anyone that plans on getting a skin from this company to please stay away from them.
It is unfortnate that an employee must have mispoken and promised 2nd day or overnight service. The reality is, next day service would cost them more than the $15 that they recieved for the goods. Shipping costs eat the majority of profit on these small items these days if they have to be shipped any other way than 3 day priority mail / flat rate box etc. UPS and Fed Ex are going to run close to $20 for minimum overnight shipment. I have a small mail order business and not including the $7 drop ship fee I pay the vendor (I can not afford to stock the items) the cheapest UPS shipping on a one pound box anywhere even close to the source is a minimum of $9 and as much as $12. I only charge $10 shipping which means that I pay close to $18 shipping on an item that I pay $30, sell (have to be competative) for $59 plus $10 shipping. So bottom line is I make about $21 gross before advertising and web site fees. If someone wants to return something and I then have to ship a replacement, that eats up shipping again both ways and everyone loses money!
That all having been said, they need to speed up their shipping. It sounds like they are vending out this product and just re-selling them when they get the order and may not even stock them. Why else would it take so long? That means that most of their cost is in the shipping tube and postage! Not much margin on $15.00 gross sales price.
This is through Skinomi themselves. I recognize that shipping it a decent cost but that should simply be a motivator for getting the order right the first time. What it really comes down to is that they shipped the wrong item, not just to me but many others, and they must eat the cost that is associated with their mess-up.
I own my own computer repair business and if I make a mistake while building a computer I do not charge the customer the price for a second hard drive or CPU (whatever the damage item might be). I also do not charge them for the extra time it took me to reinstall the new component. I eat the cost. I might even give them a discount for their time and lost productivity depending on the situation. By them deciding to only ship the replacement through the same snail-mail shipping, they are, in a way, disregarding my time spent waiting for this item. In my case I am moving on Saturday and my case is unique in that I will have to wait even longer if the shipment does not come before I move because the order will have to be redirected to my new house, 200ish miles away.
I ordered mines a few days ago and it came today. It fits almost perfect.
Sent from my HTC Vision using Tapatalk
So I am sure no one really cares anymore but I did want to just update this thread real fast but first of all I must implore anyone in the US to not use the free shipping option that Skinomi offers on their website because it is through the United States Postal Service and they are part of the reason why I STILL do not have my replacement/correct order yet.
I just received an e-mail from Skinomi saying that they received my return order and that they cannot process my refund since it has been over 30 days from when my order was placed. My jaw literally dropped when I read this. I have been waiting at my new address since the 31st of January for my order that, due to Skinomi lying and telling me the order would be 2nd day shipped to me, I did not receive my replacement order in time before I moved on the 29th. So I have been waiting patiently for my package to show up from USPS via the forwarding that I set up through the USPS. So over half a month later I get that e-mail saying that they received the return order from me...
So if I am understanding this correctly the USPS screwed up and did not forward this package to me at my new address but sent it back to the sender. I truly hope this is not the case because I am already seeing red and I cannot fathom how a company like Skinomi and the USPS continue to exist if this type of crap happens. It all started with Skinomi sending me the wrong skin in the first place and then sending the replacement through snail mail instead of the 2nd day like they told me they would on the phone so that it would make it to me before I moved. Then the postal service and their just god-awful service.
If I have anything to say about Skinomi it is STAY THE FRICK AWAY! They are just terrible. Yeah, one person had a bad experience does not speak for the whole company. I have read about a lot of bad experiences that other people have had with Skinomi.
Please do not recommend Skinomi, XDA Developers, if you are. You are doing the community a disservice by doing so.
Well I live in the US and I received my screen protector from Skinomi in 3 days. The screen protector works beautifully for me. I personally would not hesitate to order another screen protector from them since everything worked great and they shipped quickly. I had never heard of this company before purchase other than the responses in this thread and I am really happy with the product. Just because you had a bad experience does not mean that this happens with all orders. This is just my experience and opinion.
Thanks
Sad Panda
I had finally settled on the rooCase Slim-Fit Folio through Amazon (via PC Micro Store) as seen here:
http://www.amazon.com/rooCASE-Slim-Fit-Adjustable-Transformer-10-1-Inch/dp/B0058DLAA8/ref=pd_cp_e_3
Originally listed as available on July 18th, I ordered it last week in hopes of having it by Friday to take on vacation (and paid for expedited shipping as well). However I noticed today that the "available" date had been bumped to July 20th, and I hadn't received any shipping notices, so I fired off an email to check things out.
Unfortunately the case is now delayed until July 26th, which is when "they" will receive their shipment, and then start shipping. This won't work for me, as I'll be laid up in a Cabin in Colorado for 2 weeks The person who responded was very nice and apologetic for the delay, and offered to refund my expedited shipping charge (14.99) and still send the package expedited as soon as it was available. While a lovely gesture, it just doesn't help me in my current situation.
So now I'm without a case, and definitely need one before we leave on Saturday.
In your experience, do you think I could get a case (rooCase, Caseen, etc.) online and shipped in time for my trip without spending an arm and a leg, or should I head to Best Buy and try to find something that I can jam the Transformer in for my trip.
Just wanted to share the delay of the case, my good experience with PC Micro Store customer service, and ask if anyone had any suggestions to get something in my hands by Friday or Saturday. Thanks!
Great looking case!
Sent from my Transformer TF101 using Tapatalk
I am in the same boat, minus the 2 week vacation. I do fly out Friday as well, but I will be flying back on Sunday. I also got the same email with the offer to refund the expedited shipping and still expedite once they get them in stock.
I have been traveling with just the cheap hp case and a stand:
http://www.amazon.com/gp/product/B0033RSNPG
http://www.amazon.com/gp/product/B0049H8W1Y
I was really looking forward to the slim-fit though. As for other similar cases, anything roocase is out as there only looks to be one supplier for them. For any of the other ones it just depends on who is actually doing the shipping. Amazon is usually very good about making next/2-day as per the item page. You just have to be more careful about the purchases that don't actually come from Amazon. Whatever you are going to do, I would hurry up. You are just on the edge of rolling over to another shipping day for Amazon.
Good luck.
Edit: Yes...I am a sad Panda as well.
I ordered the same case but have been waiting since July 6th, I guess one more week is not such a big deal.What is a bit disconcerting is that the email says they will mark the order as shipped on Amazon.
+1 on the sad panda. But m not going anywhere and my transformer stays fine on my couch, without a case. Just saved some money! not so sad a panda now that I think about it.
Sent from my cell phone. DUH.
Thanks for the sad panda support guys! I went ahead and canceled the order, went to my local Micro Center and bought a cheap neoprene sleeve to hopefully keep my TF safe during travels (and kept the receipt and tags). Certainly not ideal, as I really wanted a folio that I could use to protect it and let my 20 month old son watch movies in the back seat on our long drive. Ah well, we shall perceiver!
Hopefully while I'm away, you guys will get your slim-fit and post some thoughts. If it's favorable ill go ahead and order one when I get back.
From the pictures, with this case we can connect the keyboard without removing the case, right?
I think I'll get this one.
SoundSurfer said:
From the pictures, with this case we can connect the keyboard without removing the case, right?
I think I'll get this one.
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Bump- as I also would like to know this...
I've been holding off because I'd really prefer buying a case that allows me to dock without removing the TF and I don't want to spend money on the Tuff-love because it's too expensive for me.
I ordered this case as well however I just canceled it. I found the Acase version of the slim fit on amazon that is in stock with free shipping. I originally paid the $20 for expedited shipping that wouldn't arrive until after Aug 4th to an FPO address. However the Acase offers free shipping that will arrive between Aug 1st and Aug 4th, or for the $5 shipping they have a guaranteed delivery of Jul 30th. The Acase version can be found at
http://www.amazon.com/gp/product/B005D1Q6J0
Can someone that did this combo post some detailed photos? I'm considering doing this combo since grey docks often pop up online and b&m.
I'm really tired if Asus's lack of communication. I don't care about a supposed 3g rumor.... I just want to know when they plan on selling champagne docks.
It sucks that they have such little to say about all of the issues. It's starting to annoy me how they're only worried about pushing more prime sales on their fb/twitter and not worried about current owners.
Sheesh that's pretty lazy. It took me about 2 minutes to find the following:
Two-tone champagne tablet w/ gray dock:
http://forum.xda-developers.com/showpost.php?p=21108653&postcount=49
All champagne:
http://www.engadget.com/2011/12/01/asus-eee-pad-transformer-prime-review//
Video:
http://www.transformerforums.com/fo...cussions/12480-gold-gray-dock.html#post106793
Or you could be patient. Asus clearly is on the learning curve when it comes to these types of consumer gadgets. The champagne dock is available in Europe. It's just a matter of time until it's out in the US.
Edit: links fixed.
grumblers said:
Sheesh that's pretty lazy. It took me about 2 minutes to find the following:
Two-tone champagne tablet w/ gray dock:
http://forum.xda-developers.com/show...3&postcount=49
All champagne:
http://www.engadget.com/2011/12/01/a...-prime-review/
Video:
http://www.transformerforums.com/fo...cussions/12480-gold-gray-dock.html#post106793
Or you could be patient. Asus clearly is on the learning curve when it comes to these types of consumer gadgets. The champagne dock is available in Europe. It's just a matter of time until it's out in the US.
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FYI, links are busted.
I should have this configuration by Saturday when my gray dock arrives at my local Best Buy. Unless there is some sort of delay/mix-up, but that never happens with Best Buy...
Is it Mini Usb or Micro Usb, is there even a difference? Is it a specific type of cord that came with my phone in the first place, or can I pick up any cheapo cord and not notice a difference?
I can't believe I lost it, I still have the wall plugin that uses Usb2.0 or the full sized Usb, I just don't have the cord... Sorry if this is a dumb question but yeah I'm flat broke right now, don't want to have to buy two cords.
Also I'll be going into an actual store to buy it because I neeeeed to charge my phone right now, It's at like 2% battery but turned off at the moment. Would Bestbuy/Futureshop be the place to go, or can I just go into the walmart electronics section and get whatever cords are there? Or should I just get a cheapo cord from Wal Mart and order a better quality one online when I get more money?
Any micro USB cable will do. There's nothing special about one or the other.
I've usually bought them on amazon for a buck or so each. Someone already posted a link in this forum but here it is
http://www.amazon.com/Samsung-Repla...UOQI/ref=sr_1_1?ie=UTF8&qid=1333654884&sr=8-1
It is $1.90 with free shipping.
If you cannot wait I'd just order that, go to BestBuy and paid their ridiculous $20-30 for the cable, use it, then once you get the one from Amazon, return the one at BestBuy.
I've found BestBuy very useful for getting something to use until my package comes from Amazon or Newegg.
tgh0wnz said:
I've usually bought them on amazon for a buck or so each. Someone already posted a link in this forum but here it is
http://www.amazon.com/Samsung-Repla...UOQI/ref=sr_1_1?ie=UTF8&qid=1333654884&sr=8-1
It is $1.90 with free shipping.
If you cannot wait I'd just order that, go to BestBuy and paid their ridiculous $20-30 for the cable, use it, then once you get the one from Amazon, return the one at BestBuy.
I've found BestBuy very useful for getting something to use until my package comes from Amazon or Newegg.
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not to sound like a ****, but maybe it's people like you that makes **** cost more for the rest of us. plan ahead and save everyone the trouble.
because I'm unwilling to spend $20-30 on something that costs them about a buck? Their markup is just ridiculous. If they had it reasonably priced, at most $5 it would be a different story. But when they have no employees, they close down the front registers so they can have a full 2 people working on customer service, returns, and checking people out, then 2 more running the entire floor for sales, they do not need that kind of markup, so why pay it.
tgh0wnz said:
because I'm unwilling to spend $20-30 on something that costs them about a buck? Their markup is just ridiculous. If they had it reasonably priced, at most $5 it would be a different story. But when they have no employees, they close down the front registers so they can have a full 2 people working on customer service, returns, and checking people out, then 2 more running the entire floor for sales, they do not need that kind of markup, so why pay it.
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if you find their price unreasonable, then don't buy it. buying and returning a perfectly useable product is a douche move no matter how you look at it.
My local Staples has a combo cable pack for about $10 with two cables - one mini USB and one micro USB.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
tgh0wnz said:
because I'm unwilling to spend $20-30 on something that costs them about a buck? Their markup is just ridiculous. If they had it reasonably priced, at most $5 it would be a different story. But when they have no employees, they close down the front registers so they can have a full 2 people working on customer service, returns, and checking people out, then 2 more running the entire floor for sales, they do not need that kind of markup, so why pay it.
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They used to have more employees but due to people buying stuff then returning it, they had to cut back.
Sent from my SAMSUNG-SGH-I717 using XDA
kaishi00 said:
if you find their price unreasonable, then don't buy it. buying and returning a perfectly useable product is a douche move no matter how you look at it.
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i doubt robin hood saw it as a douche move
monoprice.com
Great price, fast shipping and high quality cables. The USB cables I bought from them are great quality and longer. I think I punched the 6 footers.
I purchase all my cables from them.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
One thing to remember - some cheap microUSB cables possess only the two internal links needed for charging. A true data cable has five internal wires. It's almost impossible to tell from pictures which is which, but generally the two-wire ones are labelled as 'charge only' or something similar.
Caught me off-guard once when trying to connect to PC, didn't know what was up. Turns out the USB connector only had two contacts!
I know this is a double post am not sure which is the right section to post.
I don't know if am posting in the right section but I lost the charger pin that connects to the adapter. Is there a place I can buy just the pin-out for the USA wall connector? The tablet is pretty much useless cause I can't charge it with the other 5 volt USB connectors I have.
Hi,
I live in the UK, and use the non branded charger which is cheap, and definitely more solid and reliable than the official one.
I just had a quick look on EBay, and there's lots of choice:
http://shop.mobileweb.ebay.com/sear...2?kw=asus+transformer+charger&x=0&y=0&cmd=SKW
(Of course its still worth checking the buyers reviews first.)
I've had it for six months.
Compared to 4x Asus original replacements.
Cheers.
I also got an extra charger, I think off ebay. You can get one with a longer cable so you don't have to sit on the floor next to the outlet
I have the same issue as OP; one of the pins got stuck and broke off of the US charger adapter. I've asked ASUS eStore if they would sell me just that replacement part. I'll post here if I get a positive response.
EDIT: Asus eStore said that they will not sell that part individually, but will gladly sell me the whole charger but they are out of stock.
I got a multitude of pins for the charger, with my Spanish Transformer. I just use the round one (Spanish/European standard). I was keeping the others just in case I traveled somewhere I needed them, but I could be convinced to part with the US one (that is, if it comes with a US one!). The bad thing, I have no idea on which one it is! Mind you, postage will be expensive...
I say that anyone who wants it, send me a PM, and make me an offer (trades are perfectly fine, in fact, better than simply paying cash, and on a trade, you'll pay the postage to me, and I'll pay the postage to you. Also, I don't know the exact rules for trades on this board, should I I post this somewhere else?)