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Sounds like USB port is broken.
Hi all,
I've read a couple of threads for several days now, but none of the answers worked for me.
Problem is: I can connect from my HD2 to my desktop PC (win 7) initially, but when I try to install a new ROM (3.14.407_2), my HD2 restarts, shows the four colour screen and nothing more happens. After some minutes, my PC tells me that my phone isn't connected anymore.
It worked two months ago for the last ROM flash, but now nothing helps.
Tried:
- rebooting PPC and PC several times
- deleting partnership and setting up a new one
- disabling "faster connect" for usb to PC settings - afterwards, PC doesn't recognize any connection at all
- hard reset on PPC
I have no idea what to try next.. I wanted to install HSPL2 and flash the ROM from my SD card, but can't install HSPL2 ... same problem.
Any suggestions?
Thanks
Infyrana
I also tried several USB ports on my PC
You think the HD2 USB port is broken? But I was able to transfer data when connected as normal device without active sync.
Do I have any chance to check, whether you are right, without having to send my phone to HTC?
maybe running the update in compatibility mode will help?
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
You could try using BlueTooth with ActiveSync, thats what I do. I have a "micro" bluetooth adaptor for my laptop and it all works fine... just a bit slower.
A
Infyrana said:
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
Click to expand...
Click to collapse
the compatibility mode for the ROM update file could help becasuse it is a separate application (no guarantee though as I have no way to check it on my PC)
compatibility mode didn't help.
don't have a bluetooth stick ...
no further suggestions?
Just found out, that windows tries to install driver "Qualcomm CDMA Technologies MSM" when I connect my HD2 after starting bootloader.
But it just searches and doesn't find anything. I searched by myself, but didn't find the driver anywhere ...
if you are really determined to update ROM, find the thread on ROM 3.14 here on xda forum, I recall seeing guidelines on installing ROM from SD Card
of course it will not solve your sync problem, but still...
Yah ... I wanted to install HSPL2 to be able to do install the ROM from the SD card (at least that's what I understood - that I need that first), but I can't install it, as I already wrote.
I GOT IT!!!
Finally.. in a forum somewhere in a forgotten corner of the internet.. someone gave an advice to uninstall the windows mobile device center and reinstall it.
After uninstalling, I had some trouble to find it again, but finally got it.
And guess what: it works now.
Windows managed to install the quadcomm driver and I could update my ROM.
Never had such a hard challenge with my HD2.
Thanks everyone who tried to help!
I've windows 7 64bit and zune is not getting connected to my Mozart any more. I uninstall, reinstalled the zune and every time gets the message "cannot connect to phone, disconnect it restart it and then connect". I've restarted the phone many time.
Actually my phone is saying update available and connect your phone to Zune. Any other way to update my phone?
Ok, found a solution on the web that try connecting your phone from another profile on the computer. It worked and I've got the phone updated to 7008.
However, how to fix my own profile on that computer so I can sync my phone with my stuff?
Any suggestion to repair my computer profile so i can connect the Zune with my Mozart?
ZeeShh said:
Any suggestion to repair my computer profile so i can connect the Zune with my Mozart?
Click to expand...
Click to collapse
Unplug Mozart
Uninstall Zune
Unistall WinPhone 7 dev tools if u got em
Go regedit
Go to HKLM\System\CurrentControlSet\USB
Delete all Mozart related VID's
Run some reg cleaner to remove any other traces of zune
Reboot
Reinstall Zune
Plugin mozart
Winning.
Hi Sirstoner,
did this twice but nothing change.
However, if i logon to the same computer with different logon, it works.
Any body has any solution
Cannot sync my contents with Mozart as it does not connect via Zune.
cheers...
The same problem happened with me without any solution so installing new windows will be the solution​
oops, you mean just because of Zune not connecting with Windows 7 phone, we need to reinstall the whole Windows 7 OS ?
bit confused here...
Need help !!!
have uninstalled / installed Zune 3 times, resetting phone to factory settings. When I connect my Mozart via USB cable the Zune SW starts but doesn't connect with the phone.
cheers...
Any body has any idea that if I replace my HTC Mozart then I 'll be able to connect it to Zune on my PC?
Hi All,
Seems like problem does not have any fix yet. I returned the phone to Orange UK (due to some other issues as well), got the replacement phone and it's working fine; connecting to ZUNE as well.
BUT, we should get some response from Microsoft as well that why this is still a bug?
cheers...
I have simliar problem here.
When my phone connected, my computer doesn't reganize anything
hey guys, sorry for bothering, I got my mozart yesterday, it will connect to internet automaticly, how to make it become manually?
Hi guys!
Like my brother said: if they don't know it at XDA, there is simply not a solution yet. And having tried a lot of options myself, your expertise is wanted!
How it all began:
I wanted to update my Lumia, so used CAB sender. Fine so far, but there was a bug (no keyboard) so I wanted to repair with Zune. Didn't work, it said it was impossible to repair to the previous version (code 80180083). And since it didn't started up now anymore, it bricked.
Looking for a solution, my laptop OS (Windows Vista 32-bit) didn't recognized my phone anymore as Nokia Lumia 800, but simply as 800. And now, it only recognises my phone as Unkown Device (Qualcomm CDMA Technologies MSM). And Windows does not detects a proper driver for this thing. Tried Nokia USB Connectivity, WindowsUSB and the drivers belonging to Nokia Care Suite but nothing gets it done.
View attachment 1231319
I thought I found the solution with NSS, but I dont get the option below which says Nokia Connection Cable, because yet again: no phone can be found!
View attachment 1231326
Or course I tried also with Nokia Care Suite, but yet again: the laptop can't recognise the brick! Although Windows does notices I put something in the USB port and it sees the Qualcomm device.
Hard reset
Not possible, since I will get a 3 second vibration followed by 3 seconds nothing and then half-a-second vibration.
Putting phone on
If I try, it will give the 3 second start-up vibration which connects to Windows Vista (using the typical sound) shortly followed by the half-a-second vibration (and a triple-short disconnect sound on Windows).
As you guys can understand, I am in quite a bad situation now. Since the phone is bought in my home country The Netherlands and I currently live in Melbourne Australia, I hope to prevent sending it back home at any costs.
So what do you think: is this one permanently bricked, or is it still possible with a specific driver to fix this? Seems to me it's purely a communication/connection problem between my laptop and my phone, but I run out of options to try..
You could try downloading Windows Phone Support Tool from Microsoft.
Turn on your phone by pressing on and the Camera button at the same time, it should then enter flash mode (release power on buzz but keep holding the camera button). When it's in flash mode you can try and get Windows Phone Support Tool to repair the phone for you.
Thank you for your reply!
I tried it before, and this is the message I got:
Communicating with device. Please wait for Recover button to be enabled.
Support Tool version 4.8.2345.0
The tool had difficulty communicating with your device. Please check your device connection and make sure you followed the instructions above. Try recovery again and if the problem persists please contact technical support.
No devices were found.
Click to expand...
Click to collapse
The problem seems to be that there is absolutely nothing is installed on my phone. Therefore, the connection with my phone fails over-and-over. Doesn't matters which program I use. I am almost sure that there is a connection fail between the computer and my phone. I tried it at some other laptops but at every laptop it says 'Qualcomm CDMA Technologies MDM'. But not a single program (NSS/NCS/Phoenix/Windows Phone Support Tool) can make an actual connection with the phone, so it must be driver related.
When I try to turn it on, it starts up but then puts itself off, like if its out of energy. It doesn't charges though. What do you think: driver related or battery related?
------------------
Extra added info: when I try to flash Rainbow os-new with NSS, I get this message:
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
Click to expand...
Click to collapse
What does that means?
Some more info about using NSS in an attempt to try flashing my phone
(Command: Flashing > WP7 Tools > Write OS)
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
----------------------------------------------------
(Command: Flashing > WP7 Tools > P**** FS)
Looking for NAND disk...Not found.
Things to check:
1. Is the phone connected?(Plug to the USB)
2. Is it in the correct mode?(Try to switch to OSBL mode)
3. Have you installed the Qcom loader ?(Use the Install button)
Preparing update...Done.
------------------------------------------
(Command: Flashing > WP7 Tools > Install)
Init connection...Phone not found!
Does this shows a battery problem? I have had battery problems before with my phone, but I guess that when I try to flash (even with the extra add to NSS) it should ignore any battery level. Or should I screw it open, try it again and see if it will work then?
If it's finding it as an 800 that means it's finding it (it finds mine as an 800 when I've played with it too much).
When you enter flashing mode via camera button, do you not get the image of the phone connected to a PC on the phone?
I had that in the beginning, but those days are long gone.. I don't know how it happened that I don't get that back anymore. Perhaps because my phone doesn't boots itself completely, but falls out of its boot program. Nothing visible on screen
When I plugin my Lumia 920 to a Win8 64bit PC I get an error 'USB device not recognised'. I've tried the following but with no luck:
- Changed the USB cable
- Tried a different USB port including one on the back
- Used a different PC (Win8 32bit & OSX on a MBP)
- Restarted the phone whilst connected
- Checked for Updates with the phone connected (both on phone and PC)
- Removed the 'Upperfilters' registry entry
- Installed the Windows Phone 8 app (both desktop and metro)
- Installed the Nokia PC Suite
- Reinstalled Windows
- Reset the phone (Factory restore)
The phone seems to charge ok via USB but never connects. It doesn't even appear in Device Manager so there's no drivers for me to remove and/or update. The EventLog says 'PnPDriverNotFound'. Anyone got an idea of what could be wrong?
@MrJamesMoore
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Solarenemy68 said:
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Click to expand...
Click to collapse
Yes that's what I was thinking. It was a promotional phone so maybe it's not a factory ROM? Is there a way to check? I guess more importantly, is there a way to install a factory ROM on it? I'm located in Australia if that matters. Everything else about the phone works great but not being able to transfer my full res videos off it is a pain.
Thanks for the reply!
@MrJamesMoore
miodrage said:
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Click to expand...
Click to collapse
That didn't work either but thanks for the suggestion. Even with all the drivers installed the PC (and Care Suite) still can't see the phone; still get the USB not recognised error
Without being able to connect in anyway I guess it's impossible to flash the phone any put another ROM on?
Hmmpfff...
It is not a developer phone because they didn't have GSM radio in them, WiFi only. So that is out of the question.
I have one more suggestion, and if that fails, I would suggest u go to Nokia directly and ask what to do, maybe even a replacement.
So, try to find some1 with Win7 on his/her PC, and try to connect the phone. If that goes as it should,u can install win7 on ur PC and have a dual boot machine.
To check the info about ur phone u would have to connect it to Nokia Care Suit, however, that is not an option ATM.
So i got my friends old Lumia 920 with Windows 8/8.1 installed on it but obviously it's not really used anymore and a lot of apps are already unsupported now. So i thought i'd try and install Android over the Windows OS.
Using WPInternals i flashed the phone with a .ffu file (RM-820 - i think!) that was listed under my phones specifications, used the program to flash the phone but just before it completes i get an error message saying the boot-loader wasn't unlocked properly and now the phone won't switch on, hold a charge or do anything at all. I have tried all button combinations for a soft & hard reset but the phone doesn't respond at all. I managed to get the phone connected to my desktop temporarily in Mass-Storage mode, but then the connection disappears and i can't access it.
I've seen so many posts about this problem and being able to 'flash' it back to normal or repair the issue..
can anybody recommend or explain a technique that would work?
Many thanks!
Hi,
is there any sign of reaction in the device manager, e.g. a Qualcomm_USB device or a Qualcom_COMx port?
Joachim