Hey all,
A few weeks ago, I switched from MeanBean to Jelly-Bam ROM. At the time, I thought this was a Jelly-Bam issue, but I'm pretty sure it's not now. When I switched ROMs, I noticed that my data was slow. I work in Baltimore County, MD and lost my 4G signal. I have occasionally seen 4G at home since I noticed this issue, but it's rare. I typically only get 3G and often it's less than 1MB/s. I tried switching back to MeanBean and that didn't help (I had updated the radio before switching back, I would think that would only help). I have updated my radio (currently running 1.12.11.1210) and that hasn't helped. What made me think it's not the ROM is that my wife has a stock Evo 4G LTE and she also has slow data speeds. BUT, my brother has an S3, also on Sprint and in the same town and he's getting 4G fine. I do have my have my Network Mode set to LTE/CDMA (actually on Jelly-Bam it's LTE/CMDA/EvDo). I'm running Jelly Bam 7.8.0 (CyanogenMod version 10.1.0-RC2-jewel). Please let me know if you have any ideas or suggestions as to what could be the problem with my phone. If I can provide more information, let me know and I'll get it for you.
Thanks so much in advance.
Baltimore and supporting areas are still going thru LTE upgrades, it's still on-off for some areas. Annapolis is lit 100% as far as I can tell.
Sent from my EVO using xda app-developers app
Is your evidence of the S3 pulling in 4G while your device does not anecdotal or have you performed a side-by-side comparison? The answer to this will help us narrow down your problem.
waterbound said:
Baltimore and supporting areas are still going thru LTE upgrades, it's still on-off for some areas. Annapolis is lit 100% as far as I can tell.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Unless things have gone backwards, I don't think that is the case. I used go get 4G in Baltimore. I've seen as high as 25MB/sec, maybe even higher. Now I don't see 4G ever down here. (I've seen it a few times at my home in York County, PA since this issue, but it doesn't last long and the fastest I've seen is maybe 5MB/sec. But most times its 3G and less than 1MB/sec.)
tmwilsoniv said:
Is your evidence of the S3 pulling in 4G while your device does not anecdotal or have you performed a side-by-side comparison? The answer to this will help us narrow down your problem.
Click to expand...
Click to collapse
My evidence is based on my seeing absolutely no 4G at the time (I've seen a few few times briefly as noted in the post above.), while my brother who is less than 1 mile away see's great 4G (faster than his home wifi so over 15 MB/s). I have consistently had terrible speeds around town while he consistently has good speeds. No, we have not stood side by side and done a test, but I know how my signals used to be and how they should be and I'm nowhere near that.
I was actually near the Key Bridge last night and where I usually get LTE or at least have in the past, I got solid 3G, I tried airplane method and reboot, switching from CDMA back to LTE to no avail. Soon as I got back into Pasadena the LTE was solid. I never was sure about the differences between the Samsund devices vs. HTC but for me, the signal is sporadic which in the past has been due to Sprint upgrades. Hope it gets better and check out the SG4RU site for specific information about your area. Thru have a ton of info that will let you aware of the work and or upgrades in your specific area in Baltimore.
Sent from my EVO using xda app-developers app
It just doesn't make sense to me that Sprint reception would decrease by so much and (as far as I can tell) completely lose 4G coverage at my work and mostly lose it at my home at the same time, while my brother continues to receive great service on his S3. I just don't see how that could happen.
Does anyone have any other ideas? Any ideas what could be wrong with my phone? Anything else I can update? Any settings for me to check that I might have missed? (I feel like I've check them all, but I'm up for anything at this point.)
Thanks in advance. This is driving me nuts.
KB3NRY said:
It just doesn't make sense to me that Sprint reception would decrease by so much and (as far as I can tell) completely lose 4G coverage at my work and mostly lose it at my home at the same time, while my brother continues to receive great service on his S3. I just don't see how that could happen.
Does anyone have any other ideas? Any ideas what could be wrong with my phone? Anything else I can update? Any settings for me to check that I might have missed? (I feel like I've check them all, but I'm up for anything at this point.)
Thanks in advance. This is driving me nuts.
Click to expand...
Click to collapse
I'd like to throw my own recent experience in here.
My wife has the OG Evo. I have the Evo LTE. While I do not get LTE in this area, I still get 3G coverage. The other day, out of the blue, my wife's 3G quit working and she has next to no service while I have solid coverage, and yes this is side by side.
Call me crazy right now because if what I am about to say, but I have this inkling of a feeling that Sprint is directly behind her almost completely losing signal in an area where 3 towers surround us to attempt to get one of us to call in, complain, and get coerced into an upgrade (she's due for one as of June 1st, go figure right?
I've noticed this happen whenever I was due for upgrades on my older phones too such as the Hero, Moment, etc... if I could pinpoint what they're doing, if they're doing anything, they'd be in some majorly serious ish.
So, I called Sprint and they walked me through #72786# update on my wife's phone. Apparently both of our phones were "off the network". We went through it for my wife's phone and it put it back on the network, whatever that means, but it didn't improve her service. They're now telling me our options are to take it to the nearest Sprint store with a repair center (the closest 2 are about an hour away each) or pay the shipping to return it to HTC.
They told me I could do the #72786# update on my phone and that it would not get rid of my root. Does anyone know this to be true? I'd like to try it on mine since they say it also is not "on the network". Because it does a firmware update, I wanted to check to see if that would interfere with the root access on my phone or my ability to gain root again, should I ever get rid of root.
Which brings me to my next question, if the above is safe for my rooted phone, I try it, and it does not work. How do I go about returning my phone to it's stock configuration? I've read a little about RUU, but haven't been able to figure out enough of it or where to get the RUU to feel comfortable doing it yet. If I do an RUU, will I be able to get my root (and s-off) rights back on my phone? How about if they try to bring my phone completely up-to-date? Is there a way to root currently up-to-date phones?
I know I've packed a lot of info and questions in there, but I would really appreciate any help and answers that people can give me. Thanks so much!!
jerry43812 said:
I'd like to throw my own recent experience in here.
My wife has the OG Evo. I have the Evo LTE. While I do not get LTE in this area, I still get 3G coverage. The other day, out of the blue, my wife's 3G quit working and she has next to no service while I have solid coverage, and yes this is side by side.
Call me crazy right now because if what I am about to say, but I have this inkling of a feeling that Sprint is directly behind her almost completely losing signal in an area where 3 towers surround us to attempt to get one of us to call in, complain, and get coerced into an upgrade (she's due for one as of June 1st, go figure right?
I've noticed this happen whenever I was due for upgrades on my older phones too such as the Hero, Moment, etc... if I could pinpoint what they're doing, if they're doing anything, they'd be in some majorly serious ish.
Click to expand...
Click to collapse
Did your wife ever update her profile? I'm 99 percent sure sprint isn't cutting off her 3g. Check the link in my sig, bottom of post 1 faq, those steps will work for the og as well...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
gunfromsako said:
Did your wife ever update her profile? I'm 99 percent sure sprint isn't cutting off her 3g. Check the link in my sig, bottom of post 1 faq, those steps will work for the og as well...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks for the quick reply. Yes, we just updated her profile via System Updates-->Update Profile. If there's more to it than that, let me know. I'll take a look at the link in your signature too.
KB3NRY said:
Thanks for the quick reply. Yes, we just updated her profile via System Updates-->Update Profile. If there's more to it than that, let me know. I'll take a look at the link in your signature too.
Click to expand...
Click to collapse
Yeah there is quite a bit more to it. Is she rooted? Because that will help save her data if a hard reset (##786#) is in order...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
gunfromsako said:
Yeah there is quite a bit more to it. Is she rooted? Because that will help save her data if a hard reset (##786#) is in order...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
Click to expand...
Click to collapse
No, she is not rooted. So for now, I figured I'd start with trying this on my phone. Unfortunately, the MSL reader app wasn't able to read it. I'm actually in an old version of my phone. I'm going to install my last backup and work from that since I'm somewhat hopeful this will fix my problem. I might as well do it from my latest ROM. I'll have that up in 10 minutes or less and I guess I'll try to work through your instructions...
If it works on my phone, I guess I'll go through it with my wife's then. I have everything important backed up on mine. I'll have to check hers real quick to make sure she doesn't have any recent pictures, but I think those should be on Dropbox. I assume it will tell me before I might have to do that so I'll know to double-check everything if it comes to that.
Sorry if I've asked any questions that are explained in the instructions...I just wanted to reply and now I'll continue reading through them.
Hard reset on your phone will wipe everything in data/app as well as your internal sd. Your external will be fine as well as your wife's external however she will lose all apps, sms, mms, call logs, bookmarks via stock app, as well as any system settings.
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
Note: All these fixes must be preformed on a stock or stock based rom with epst support and make sure you are in a known good signal area
Click to expand...
Click to collapse
So I should not be running these from my Jelly-Bam ROM? Or is that OK? If not, should I run an RUU will holding down volume while powering on and doing a factory reset work?
Thanks so much for your help!
KB3NRY said:
So I should not be running these from my Jelly-Bam ROM? Or is that OK? If not, should I run an RUU will holding down volume while powering on and doing a factory reset work?
Thanks so much for your help!
Click to expand...
Click to collapse
As long as you have epst support you are fine. Just try one of the codes... If it works your golden.
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
As long as you have epst support you are fine. Just try one of the codes... If it works your golden.
Flowed from my Jewel using Tapatalk 2
Click to expand...
Click to collapse
I guess if it tries to dial and says "The feature code you have entered is invalid" or something like that, I'm not golden...
KB3NRY said:
I guess if it tries to dial and says "The feature code you have entered is invalid" or something like that, I'm not golden...
Click to expand...
Click to collapse
Sorry I'm not familiar with jelly bam is it sense based? You don't actually dial it the last # should activate it... Aosp roms will not work
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
Sorry I'm not familiar with jelly bam is it sense based? You don't actually dial it the last # should activate it... Aosp roms will not work
Flowed from my Jewel using Tapatalk 2
Click to expand...
Click to collapse
Yeah, I didn't dial. But when I hit the last #, what I entered before goes away and nothing happens.
Will these changes stick through a new ROM update? I guess I'll try them on the last stock save I have and then try to restore my MeanBean ROM (the last ROM I had that worked with 4G...Jelly-BAM seems to be what broke it.).
KB3NRY said:
Yeah, I didn't dial. But when I hit the last #, what I entered before goes away and nothing happens.
Will these changes stick through a new ROM update? I guess I'll try them on the last stock save I have and then try to restore my MeanBean ROM (the last ROM I had that worked with 4G...Jelly-BAM seems to be what broke it.).
Click to expand...
Click to collapse
Yes these will stick through Rom updates. I know epst works on meanbean, viper, operation jellybean, and the sense 5 port from my personal experience.
Flowed from my Jewel using Tapatalk 2
Related
Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
hydRoponic chRonic said:
Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Click to expand...
Click to collapse
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
justavillain said:
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
Click to expand...
Click to collapse
tried both. neither worked
loonatik78 said:
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
Click to expand...
Click to collapse
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
I'm in St. Louis, lost 4g this afternoon. Only 1x now. Could be Verizon, and nothing at all on your end. This is the first time I haven't had 4g since I got my bolt in May.
If its not Verizon, you could pull your sim for about 10 min, then pop it back in and power up the phone.
courtesy of my bolt and tapatalk
hydRoponic chRonic said:
tried both. neither worked
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
Click to expand...
Click to collapse
I'm down in Toledo at the moment. Things are working fine here. Only problem was the outage last night for a couple hours. Changed ROMs and radios since then, too, with no issue.
http://www.pcworld.com/businesscenter/article/226664/lte_outage_irks_users_dents_verizons_reputation.html
It's been widespread since Tuesday night.
courtesy of my bolt and tapatalk
im mean NO DATA! nothing at all. no 1x,3g or 4g
weather widget is from when i restored the rom, it wont update
edit. did a sim pull for 10 mins and vuala 1x pops up then changes to 3g. about 10 seconds later BOOM! nothing... im gonna try a sim pull for like an hour and see what happens with that. shouldnt be any difference but its worth a shot.
This could be many things, most likely you'll need a new SIM, youll need to unroot and restore stock, go into VZW, they'll give you a new one.
delivered via Zeus' finger
I'm in the same boat! Randomly lost all data a day or 2 ago. Tried everything soo far. Assumed my sim card is dead But people say it's a network problem. I get 3g in Rev.A mode. But nothing in normal mode. I'm pissed. Willing to try a new sim card but not unrooting my phone just for a sim. What would happen if you brought a rooted phone into Verizon. I just want a sim. Would they deny you service? Or put a note on your account stating your phone has been rooted and to void your warranties?
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
ILMF said:
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
Click to expand...
Click to collapse
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
THUNDEROID said:
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
Click to expand...
Click to collapse
If you were returning it, yeah, then I'd go back to stock. But, for a sim swap, you can power it off, and pull the sim for them, they won't even notice it when it boots. Unless of course your boot sound is F*** Verizon or something
courtesy of my bolt and tapatalk
im convinced its my phone. went into verizon today and the reps tbolt was working fine both 3g and 4g. we did a sim swap and still nothing although, i did get like 2 mins of 4g love about 3 hours after the sim swap but then right back to nothing after it downloaded some pics from texts.
does this have anything to do with it?
i need some help here
spent an hour on the phone with Verizon and they said the netowrk in my area was fine. After all was done and said they are shipping me a new sim. Today when I woke up my phone had a data connection. I haven't shut it off or anything since the tech call.
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
brenick said:
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
yep. it changes to "VZWINTERNET" but once i back out it goes right back to disabled.
verizon is sending me a new phone on monday, they said i just have unroot the phone i have now.
Welp I just copied eveything from the "vzwinternet" apn and made a new one and it worked...
Sent from my ADR6400L using XDA App
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
I'm stunned at the constant complaints... I believe half of.. everyones issues are due to screwin around and f"n up their phones ,not reading stickies ,,rules , not.knowing...compatibility
The other half is probably defective devices NOT all of us have issues I've had none
The 122.651.3 has bettered the performance no WiFi 3g drop
Great battery from day 1 anyways !!
Root went well on this update providing you follow closely to the procedure.
This device is top notch
Has the s3 spanked
Sent from my EVO using xda app-developers app
My text messages aren't going through and I keep getting an error. I sure hope I am doing something wrong in sending text messages to anyone and everyone on my list.
Network issues.
Welcome to Sprint
I really haven't tinkered with much of anything on my phone and I find the most recent OTA to be MUCH MUCH buggier than the previous version. Before the update I never had Sense crash or any other programs crash. Now they happen once or twice a week (sometimes several in a day). Add that to the fact that I am not S-OFF and I have a loathing hatred for this most recent update.
Rxpert said:
Network issues.
Welcome to Sprint
Click to expand...
Click to collapse
I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
JManekia said:
I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
Click to expand...
Click to collapse
Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
Rxpert said:
Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
Click to expand...
Click to collapse
Thanks for the tips. Is there any way I can check the radio myself with some sort of an app or should I just take it to sprint store?
Rxpert said:
Network issues.
Welcome to Sprint
Click to expand...
Click to collapse
Sorry, but I'm not convinced that my text, roaming and dropped call issues are solely due to the upgrade. You guys can keep screaming that all you want. And I'm not saying that there aren't instances where that's the case. My wife has a shift and isn't experiencing these issues. I've also read about other evo owners with two phones or other sprint phones in their household -- none of which are displaying the same problems.
Again, I'm not saying the network upgrade isn't causing any issues, but it's a bit aggravating to see people post that in every thread containing an issue that can even remotely be attributed to the upgrade like it's gospel.
Sent from my EVO using Tapatalk 2
If you're complaining about SMS issues, missed calls, dropped calls, ect...
Go get your radio tested. It takes 30 minutes at a sprint store. You don't even have to unroot it. Hell, tell them its rooted so they don't mess with the software.
I may try bringing it in tomorrow.
Sent from my EVO using Tapatalk 2
I called up sprint customer service and they were able to refresh it and after rebooting, my phone is able to send and receive text. Can't say it was the phone's fault, so so far this phone has served me well:fingers-crossed:
Yep, pretty odd that my network problems started the same day I bought this phone. Op, Your is working great. Good for you but please don't treat the rest of us as retards. This is my 6th android device. Only one of them wasn't on sprint network. That's only phones I didn't include tablets laying around the house. Nook colors and kfs for the kids and wife.
Sent from my EVO using xda premium
For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
Sent from my EVO using xda app-developers app
Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems......... I'm pretty sure that's right? And also if you if you can make calls and not receive calls or text but still have data your on data only o. O
Sent from my EVO using Tapatalk 2
chriswbush said:
Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
This
Yawn.
Sent from my EVO using Tapatalk 2
A lot of the data/sms/call signal issues can be attributed to the current state of network upgrades, though it's obviously impossible to say 100%. In my experience, the network-related things have worked fine from day 1 (July 19th). That said, I have noticed actual system bugs. For example there was a time when I was using Talk (I hardly ever SMS anymore, Talk is way better IMO) and the text in the app became just a jumbled mess of pixels. Took a reboot to fix but it was still weird. And a friend of mine who got his Evo LTE a couple of weeks before me, his phone just started spontaneously overheating all of a sudden yesterday. We suspect a rogue app getting stuck in a loop, but still that's not a good sign; it should have been caught by the OS and at least thrown up a message to kill the offending application. Again, a reboot fixed it but I'm not really keen on that being an actual solution as opposed to a temporary workaround.
00mred00 said:
For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
Sent from my EVO using xda premium
yamaford said:
This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
Sent from my EVO using xda premium
Click to expand...
Click to collapse
If you want to run your own tests, I use network signal info, open signal maps and an app called "network" to find all of this.
I forward everything I find up the chain of command at Sprint but not sure where it goes or what comes out of it
Sent from my EVO using xda app-developers app
I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
Click to expand...
Click to collapse
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
Click to expand...
Click to collapse
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
Click to expand...
Click to collapse
yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.
So my HTC EVO 4G LTE has been treating me very nicely.. great battery life and CM10 is smooth as ever.. the kernel I have is great and I get a 2.0 GHz overclock without problems. The weirdest issue has been haunting me lately. On CyanogenMod 10, I am unable to use the 4G LTE service that is located on a tower about 150 feet away from me at this moment. The issue is that while the phone connects to the service and I can call and text, for some reason data never works. I get 4 bars that I could only get from this tower, and looking in the phone information section of *#*#4636#*#*, I see that the tower shows up as LTE. Now it used to be that on Sense, I could turn on airplane mode, wait about a minute, and then connect to 4G LTE.. but now not even airplane mode can get me connected to it. There should be no reason that the phone can't connect to the tower because the signal, when connected, is very very strong. Does anyone know of any potential fixes for this issue? It's been haunting me that I'm located here in Dallas with a 4G LTE phone on Sprint next to a known working 4G LTE tower and people around me with Samsung Galaxy S3s and other 4G LTE phones are connected but I can't. Thanks for your help in advance.
By the way, I did search the forums and surprisingly no one has an issue similar to this in any of the topics that I checked.
Bump.
Bump.
Did you post the issue in decks thread? That's where I would post, if that's the ROM you're on.
from my flying AOKP'd Evo LTE and xda premium
Have you updated your radio's? Are you s- on? What hboot if so?
The newest OTA was supposed to help with lte. It had new radios for it.
Sent from my Nexus S 4G using xda app-developers app
NaterTots said:
Have you updated your radio's? Are you s- on? What hboot if so?
The newest OTA was supposed to help with lte. It had new radios for it.
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
I installed the new radio from the OTA onto my phone and I thought it'd fix the problems but the problem was only temporarily fixed when I reflashed CM10. 4G LTE worked for a few hours.. but then after I went into a building, the signal dropped to 1 bar, turned on 3g, and call quality became utter crap.
I would post in deck's thread but I'm not sure the issue is specific to CM10.. I used a sense rom and for the first few hours of use it worked great and I would get strong LTE signal.. but after that I seemed to again be able to connect to the tower that's transmitting 4G LTE and in the network settings it would show up as LTE, but no data connection could be established.
grizzlywan said:
I installed the new radio from the OTA onto my phone and I thought it'd fix the problems but the problem was only temporarily fixed when I reflashed CM10. 4G LTE worked for a few hours.. but then after I went into a building, the signal dropped to 1 bar, turned on 3g, and call quality became utter crap.
I would post in deck's thread but I'm not sure the issue is specific to CM10.. I used a sense rom and for the first few hours of use it worked great and I would get strong LTE signal.. but after that I seemed to again be able to connect to the tower that's transmitting 4G LTE and in the network settings it would show up as LTE, but no data connection could be established.
Click to expand...
Click to collapse
May sound simple, but did u do a full wipe between roms? Factory reset? I know after going s-off I had to call sprint so they could send me an update to fix data and calls.
Anthonicia said:
May sound simple, but did u do a full wipe between roms? Factory reset? I know after going s-off I had to call sprint so they could send me an update to fix data and calls.
Click to expand...
Click to collapse
Yes, I did full wipes between roms including factory reset and system wipes. Only my SD cards are left unwiped.
I called sprint support today inquiring about that but the guy just had me go into ##72786# and reset my network connection settings.. didn't help the problem.. Any name to that update that I can ask them for that'll help me get it?
grizzlywan said:
Yes, I did full wipes between roms including factory reset and system wipes. Only my SD cards are left unwiped.
I called sprint support today inquiring about that but the guy just had me go into ##72786# and reset my network connection settings.. didn't help the problem.. Any name to that update that I can ask them for that'll help me get it?
Click to expand...
Click to collapse
They should have recognized it if it was an error. So calling sprint won't do much. There's an app called network in google play store. Has the option to switch to different bands, or a lot more than any stock program will let u switch to.
Try switching from CDMA auto to Evdo/LTE or the other LTE options and roaming bands they have on there and see if it helps. Hopefully someone with a fix will see this thread soon enough. Only other thing I can think of is the ##4636# (digits may be wrong)and switch some settings in there.
Anthonicia said:
They should have recognized it if it was an error. So calling sprint won't do much. There's an app called network in google play store. Has the option to switch to different bands, or a lot more than any stock program will let u switch to.
Try switching from CDMA auto to Evdo/LTE or the other LTE options and roaming bands they have on there and see if it helps. Hopefully someone with a fix will see this thread soon enough. Only other thing I can think of is the ##4636# (digits may be wrong)and switch some settings in there.
Click to expand...
Click to collapse
Nothing of the sort fixes the issue.. I'm gonna try reflashing radios.
I'm on 1.15, S-On, HTCDev unlocked, CM10.I have the same issues.
When i reflash the kernel, LTE will work for several hours, and then I get the gray bars of doom. Oddly, I still get a data connection with some apps (Reddit Is Fun, etc.), even though the phone shows no data. It's been so frustrating that I've considered going back to sense...
muffinhunter said:
I'm on 1.15, S-On, HTCDev unlocked, CM10.I have the same issues.
When i reflash the kernel, LTE will work for several hours, and then I get the gray bars of doom. Oddly, I still get a data connection with some apps (Reddit Is Fun, etc.), even though the phone shows no data. It's been so frustrating that I've considered going back to sense...
Click to expand...
Click to collapse
Yeah that's exactly what happens to me.. and no matter my attempts to airplane mode the phone refuses to connect to 4G LTE data after a few days of reflashing.. So odd.
Just clean flashed deck's most recent build from IRC (9/19?) and I'm having the same problem as before. This time it didn't even make it an hour before LTE went away.
And after searching around, apparently we're the only people in the entire world experiencing this issue.
I wouldn't say entire world because there's isn't a worldwide supply of evos lol
om4 said:
I wouldn't say entire world because there's isn't a worldwide supply of evos lol
Click to expand...
Click to collapse
I.E. His statement still stands because we would still be the only people in the world having this problem..
I am honestly stumped as to how to fix this.. Sprint support can't help and I sat in the irc and people would tell me to force lte mode in network settings.. Doesn't work.. Because even though I get data connection.. I then lose the ability to call and text.
I tried paranoid, cm10, and aokp. I couldn't get lte on any of them. And phone calls were at max volume, distorting the speaker even, no matter where the actual volume indicator is.
Went back to a sense based rom and no problems.
1.12 panda hboot, s-off'd, with the new firmware.
regalpimpin said:
I tried paranoid, cm10, and aokp. I couldn't get lte on any of them. And phone calls were at max volume, distorting the speaker even, no matter where the actual volume indicator is.
Went back to a sense based rom and no problems.
1.12 panda hboot, s-off'd, with the new firmware.
Click to expand...
Click to collapse
I'm too hooked to cm10 to switch back now lol. This is unfortunate..
I'm having the same Issue. Seems to have started with a Rev of CM10 around the beginning of September. I have been running a Sense ROM for the past few weeks, but I check in every so often to see if deck's made an update. Nothing has worked so far. Anyone have an update or solution to this problem?
muffinhunter said:
Just clean flashed deck's most recent build from IRC (9/19?) and I'm having the same problem as before. This time it didn't even make it an hour before LTE went away.
And after searching around, apparently we're the only people in the entire world experiencing this issue.
Click to expand...
Click to collapse
I am having the exact same issue as you with the "Greg bars of death". I had good consistent 4g at one point in early September (possible unofficial 9/6 build based on saved speed tests) but not since then. I have also found that having LTE off gives me more reliable 3G data.
Sent from my Nexus 7 using xda app-developers app
Join the club... it's the typical LTE connection issue with the EVO LTE. Its not your phone or updates. Even a 100% stock EVO LTE with all the updates has this issue.