So i did a bunch of searching and can't find anything so i'll ask here. The other day i got pushed into a pool with my One in my pocket, From what i can tell the processor's fried and i was wondering if i could get away with just going down to T-Mobile and asking them to switch it cuz it wont turn on and not bring up the water damage. Is there any way they'd be able to tell?
Ummm if your within your 30 days or 14 or whatever it is you could try just say it won't turn on... They have to replace in store if its within their time frame for in-store warranty .
As long as water doesnt pour out on counter you may have a chance ,since they can't do a battery pull how else will they know... Just act real let down say u paid a lot of money to be let down ...
Act but don't over act.
Normally sales people are clueless and don't care what's what , as long as your within the rules... time frame.
They aren't techs, so doubt theyll know .
If it doesn't turn on a dead cpu should pass as the issue only issue is if it's past the 30 ,then htc gets it for manufacture replacement and they on the other hand will know .
Sent from my M7 using xda premium
Throw it in a tub of uncooked rice overnight to absorb as much water as possible before bringing it in.
There is a papertrail with taking it back in your 14/30 day warranty. Eventually the device will get back to a service center and when they open the unit up and see the damage im sure the ticket with it will say warranty / no power. Any good tech will throw up the red flag and say the warranty is void with liquid damage.
So you do run the risk of having that come back to haunt you a month or two down the road.
I'm not sure if they'll find out down the road Dec possible but not guaranteed ,even if your past 14 you don't have to go thru HTC you still have tmobile warranty u dud a swap not for water but they'll ship a new one overnight then u mail yours back ,last yr I returned a rooted bricked note2 and never got charged
Sent from my HTC One using Tapatalk 4 Beta
IAmSixNine said:
There is a papertrail with taking it back in your 14/30 day warranty. Eventually the device will get back to a service center and when they open the unit up and see the damage im sure the ticket with it will say warranty / no power. Any good tech will throw up the red flag and say the warranty is void with liquid damage.
So you do run the risk of having that come back to haunt you a month or two down the road.
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This is correct.
I work in the RMA department of a large phone repair/warranty center.
I doubt you will get T-Mobile rep to replace it for you in the first place (there are still ways to check for water damage without opening it up). Liquid indicators are inside the phone when you eject the SIM tray for example.
Related
I made another post explaining that my phone will turn off by itself randomly and then today I had something very unusual happen. it was charging in my car, then suddenly stopped charging even(was at 62%). I unplugged it & plugged it back in then suddenly the screen glitched out and went black(but the power light was still on). The phone was unresponsive so I unplugged it and pulled the battery. I waited a bit & put the battery back and then it turned on normally. Once it was up though, the bottom left corner of the screen was super bright and looked like it had fluid behind the screen. I freaked out and pulled the battery again. I then took the phone apart and found it was completely dry and no water damage indicators. I sprayed it all down with canned air and put it back together but it still has that issue in the bottom corner(although the screen is still operating fine).
whatever that problem is, it takes up more then enough of the screen to bother anyone + is still doing the random power offs. I do not have insurance + with the S-OFF and the void sticker now removed from the screw I doubt Verizon will do anything. I'm sure it will be over $100 to fix this(just not sure how much more), so would it be worth it to fix this or just buy another phone off of craigslist?
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
g00s3y said:
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
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Unfortunately, since I traded my old phone for this Thunderbolt they(Verizon) told me it is no longer under a warrenty. Instead, they offered to send me a new Thunderbolt in the mail for $250.... I then asked about the Bionic and was told they'd give me a new Bionic for $300. I'm debating what to do now.
p.s. a local cell phone shop said they could fix my phone for $140 but couldn't guarantee if the buttons at the bottom of my phone would light up again or not.
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
Stratejaket said:
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
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well, i got my original TB when i signed up with Verizon. i took it back within the 30 day period and exchanged it for an Incredible 2... some time later i traded the Incredible 2 with someone for this TB.
so more or less, yes... replacement of sorts. i explained this to the verizon rep(who apparently already knew).
I'm having a nightmare with Samsung UK repair centre. Could do with some advice...
I'll try to keep this short. Basically my phone has had reboot problems since I bought it back in May. It would reboot itself while sat on a desk or in my pocket (on standby). Every now and then it would get stuck in the boot animation loop and require a factory reset. It went back to Carphone warehouse once for a repair, where they flashed it and replaced the battery, but this did nothing to fix the problem, and after a few months of perseverance with the rebooting ( I couldn't bring myself to wait another 4 weeks repair time...) I had had enough and contacted Samsung direct as their repair turnaround is shorter, and it went back to them for repair. I got the phone back today and they are claiming the fault is water damage and as such the warranty is void. This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
They could not give any sort of detail on the water damage, but suggested that it may be discolouration on the motherboard. I recall in the first few weeks of owning the phone the phone got very hot (too hot to touch against your shin hot). Could this display similar colouration to water damage?
I seem to be banging my head against a brick wall with the repair centre call centre and Samsung customer support are not offering any resolution options. I'm loathed to write off my warranty and a £500 phone cost. So any advice would be appreciated.
pixate said:
This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
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what moisture do you expose your phone to in general use?
Humidity in the air (not much of that in the UK...) Kettle boiling in the kitchen. That sort of thing... The point I'm making is that it's not been exposed to moisture beyond that expected in normal use, something the phone should be resistant to.
Its probably the usual condensation fault across all makes of phone its a known warranty reject .
Water damage is shown by on-board indicators .
One Samsung have refused warranty fair enough you can proceed by writing directly to Samsung UK stating your case .Or pay for a specialist phone engineers report and if they find no water damage then go back to Samsung .
jje
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Do you have a telecommunications ombudsmen in your country?
If so contact them and put your case forward.
I bet after they contact your carrier, retail outlet or Samsung you get a new phone.
I know a mate who got a new phone from both the carrier and the manufacturer.
Sent from my GT-I9100 using XDA App
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
pixate said:
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
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Its not a network problem so OFCOM is no use . The phone is not part of your network contract .
Under UK consumer law your supplier of the phone is liable for warranty .You have since been to Samsung who in law have no responsibility bar their extended warranty .
Samsung have said no its a user fault we are not responsible so its up to you to prove them wrong .
Trading standards will have experience of the water damage issue and may be of help .
jje
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
i will keep it short and sweet.
my phone suffered from sudden death few weeks back. It wouldn't switch on or charge. It was working 100% fine the night before the morning where phone was dead.
anyways I called Vodafone and they said that's okay Sir we will do an exchange basis. I.e courier comes with a refurbished Samsung galaxy s3 in exchange for my phone and that should be the end of it.
However few days ago i received a letter for a charge of £100 for liquid damage.
Now the thing is phone has never been near water ever as far as I'm aware so I'm baffled
For time being i have paid charge as it was added to my phone bill.
anyways I have uploaded a picture they sent me of the so called water damage. I'm concerned that's its a scam and they have taken picture of another phone or put water on board them self.
I said i would be happy to return exchanged phone for damaged one i sent in but they refused and said Samsung wouldn't honour the warranty anyways as it has water damage.
donovan2123 said:
i will keep it short and sweet.
my phone suffered from sudden death few weeks back. It wouldn't switch on or charge. It was working 100% fine the night before the morning where phone was dead.
anyways I called Vodafone and they said that's okay Sir we will do an exchange basis. I.e courier comes with a refurbished Samsung galaxy s3 in exchange for my phone and that should be the end of it.
However few days ago i received a letter for a charge of £100 for liquid damage.
Now the thing is phone has never been near water ever as far as I'm aware so I'm baffled
For time being i have paid charge as it was added to my phone bill.
anyways I have uploaded a picture they sent me of the so called water damage. I'm concerned that's its a scam and they have taken picture of another phone or put water on board them self.
I said i would be happy to return exchanged phone for damaged one i sent in but they refused and said Samsung wouldn't honour the warranty anyways as it has water damage.
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One its a question in the wrong forum .
Two Samsung does not cover water damage if the indicators show .
Three water damage not an uncommon problem on any mobile phone .
Four having a repair and then getting a bill later is due to them exchanging the product and finding waranty was void after the exchange presuming it was SDS .
If it had gone back for repair and no exchange you would have been informed of the cost first .
jje
You need yo take this to the vodafone forum, this is a common occurrence wiyh them.
Rthe moisture strips can become 'activated` from many things out of your control and if this happens vodafone will NOT repair under warrenty. This is where (as you will be instructed by many established member on the vodafone forum) that you need to send to samsung approved repair centre, as there are apparently firther water damage markers inside the phone which give a better indication of water damage.
My personal instructions, but you are free to go your own way, contact vodafone, instruct your phone be returned (if they have give you another return that one) and send phone to samsung directly. You will no doubt have a different and better outcome.
Sent from my GT-I9300 using xda app-developers app
This is why you shouldn't go to your network provider... Just go to Samsung straight away and you won't get any bull****.
Liquid damage can also be triggered by sweat or rain.
I'm hoping all of you could help me with my dilemma.
My phone currently only charges (90% of the time) through USB connecting to the computer. It also transfers data fine between it and the laptop. It's not charging connected to the wall, which is a problem because that means I only get a trickle USB charge.The phone itself still works beautifully. Initially I thought my best option was to get a warranty claim in through Verizon. I also have insurance through Ensquared.
I started googling what Verizon would do if they denied a claim. Would they send your broken phone back no charge? I had thought that if it got denied for warrantyfor whatever reason I could just claim it under insurance. Turns out they won't and if they find anything to void warranty they'll hit you with a $299 charge for the replacement like new device. I was seeing a lot of people online getting denied warranty due to corrosion on the connection in the MicroUSB port.
This got me thinking. It's been SUPER humid where I live lately and we've had a lot of downpours. Maybe some rain trickled into the USB port and corroded one of the contact points? The water indicator under the battery and on the battery itself have not been tripped, however I've read people getting denied warranty even without the indicators tripping and corrosion on the USB port. I know leaving it in a steamy bathroom 1 to many times could corrode the contact points. I'm going to try and take a picture of the connection to see if I see any green, however it may still be hard for me to tell because I don't know 100% what I'm looking for.
A few other notes: Ensquared covers accidental damage due to liquids. They also send out new phones most times. Verizon sends out a certified like new replacement. I also have a backup garbage phone that'll get me by for a few weeks if needed.
So my question. What would all of you do?
1.) Move forward with my warranty claim through Verizon and hope there is no corrosion that causes me to get a denied warranty and a $299 bill. I have the replacement phone right now, but have called and verified I could send it back in the box if I don't want to replace.
2.) Send my phone to Samsung for warranty. Samsung only repairs the phone and they will also repair defects not covered by warranty and bill back to you. I've read online to replace a corroded USB port (assuming that may be the reason for my odd charging) would cost around $80. I will be without my phone for a week min and possibly a few weeks.
3.) Pay the $75 deductible through my insurance and take the safe approach, however a guaranteed amount out of pocket. I'd be without a phone for 2-4 days. Phone likely would be new, but could be refurb.
I'm leaning towards one of these options and want to see if you guys would agree with what I'm thinking of doing.
jonnyc13 said:
I'm hoping all of you could help me with my dilemma.
My phone currently only charges (90% of the time) through USB connecting to the computer. It also transfers data fine between it and the laptop. It's not charging connected to the wall, which is a problem because that means I only get a trickle USB charge.The phone itself still works beautifully. Initially I thought my best option was to get a warranty claim in through Verizon. I also have insurance through Ensquared.
I started googling what Verizon would do if they denied a claim. Would they send your broken phone back no charge? I had thought that if it got denied for warrantyfor whatever reason I could just claim it under insurance. Turns out they won't and if they find anything to void warranty they'll hit you with a $299 charge for the replacement like new device. I was seeing a lot of people online getting denied warranty due to corrosion on the connection in the MicroUSB port.
This got me thinking. It's been SUPER humid where I live lately and we've had a lot of downpours. Maybe some rain trickled into the USB port and corroded one of the contact points? The water indicator under the battery and on the battery itself have not been tripped, however I've read people getting denied warranty even without the indicators tripping and corrosion on the USB port. I know leaving it in a steamy bathroom 1 to many times could corrode the contact points. I'm going to try and take a picture of the connection to see if I see any green, however it may still be hard for me to tell because I don't know 100% what I'm looking for.
A few other notes: Ensquared covers accidental damage due to liquids. They also send out new phones most times. Verizon sends out a certified like new replacement. I also have a backup garbage phone that'll get me by for a few weeks if needed.
So my question. What would all of you do?
1.) Move forward with my warranty claim through Verizon and hope there is no corrosion that causes me to get a denied warranty and a $299 bill. I have the replacement phone right now, but have called and verified I could send it back in the box if I don't want to replace.
2.) Send my phone to Samsung for warranty. Samsung only repairs the phone and they will also repair defects not covered by warranty and bill back to you. I've read online to replace a corroded USB port (assuming that may be the reason for my odd charging) would cost around $80. I will be without my phone for a week min and possibly a few weeks.
3.) Pay the $75 deductible through my insurance and take the safe approach, however a guaranteed amount out of pocket. I'd be without a phone for 2-4 days. Phone likely would be new, but could be refurb.
I'm leaning towards one of these options and want to see if you guys would agree with what I'm thinking of doing.
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Anyone? At this point, I'm thinking of picking up some Deoxit from Radio Shack this afternoon and seeing if that fixes my problem. I'm going to return the CLN phone to Verizon and keep my "broken" one. If the Deoxit doesn't work, then I was leaning on going through insurance to be safe. I'd rather pay $75 and know my final cost, then send my phone back and keep my fingers crossed for a week or more to see if I get slammed with a $300 bill after dishing out $600 for my phone off contract.
jonnyc13 said:
Anyone? At this point, I'm thinking of picking up some Deoxit from Radio Shack this afternoon and seeing if that fixes my problem. I'm going to return the CLN phone to Verizon and keep my "broken" one. If the Deoxit doesn't work, then I was leaning on going through insurance to be safe. I'd rather pay $75 and know my final cost, then send my phone back and keep my fingers crossed for a week or more to see if I get slammed with a $300 bill after dishing out $600 for my phone off contract.
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Did you look at trying out someone else s battery to see if its just the battery?
brabauer said:
Did you look at trying out someone else s battery to see if its just the battery?
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I don't believe it's the battery because it works fine and it charges fine when connected to USB. When I had it in the CLN device for the few mins while I was reading up on horror stories about Verizon Warranty, it was charging correctly through the wall charger as well (with my old battery in it). I tried deoxit on it last night twice and let it sit overnight, however it's still not perfect. Seems like a few places it wouldn't charge before would charge every now and then, but still nothing out of a wall charger. It's very odd. In any case, I'm returning the CLN device back to Verizon and will just go through my insurance. It's the safest bet of the 3.
I'm a manager at a verizon store. In all honesty just call them and say what it's doing and let them walk you through their trouble shooting steps. After that wall you through they will decide the best option. Most likely they will replace it for free. That's what I would do. Save yourself an insurance claim till you really need one cause you only get 2.
brabauer said:
I'm a manager at a verizon store. In all honesty just call them and say what it's doing and let them walk you through their trouble shooting steps. After that wall you through they will decide the best option. Most likely they will replace it for free. That's what I would do. Save yourself an insurance claim till you really need one cause you only get 2.
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I went to a Verizon store and they looked at it and tried to get it to charge too. Even a manager looked in the USB port to see if there was anything in there with a magnifier with a light. The problem is, they are not technicians and can't tell me if my warranty claim could be denied. They already ordered me a free replacement. I have it here with me, however I'm hesitant to send a phone I spent $680 on to Verizon for a CLN one that I may have to dish out another $299 for if they find anything wrong with it that I'm not aware of. If they would send my phone back if it was denied because I paid for the phone outright, then that'd be a diff story. They used to do that, now they don't. I'd def send it in if it was the old rules, but now it's just a guessing game until you have a few weeks pass with no extra charge.