Google account no longer syncs, gives notification that when clicked brings up an alert that says my device requires google apps device policy. When I install I get an error message when I click activate, "Error encountered while registering the device. Please try again later."...driving me mad, how do I fix?
[READ THlS FlRST] POST QUESTIONS IN THE Q&A SECTION AND NOT HERE!!
Grey Area said:
Google account no longer syncs, gives notification that when clicked brings up an alert that says my device requires google apps device policy. When I install I get an error message when I click activate, "Error encountered while registering the device. Please try again later."...driving me mad, how do I fix?
Click to expand...
Click to collapse
Have you tried clearing the app's data from settings --> application manager?
What ROM you on? If it's CM based and you have had to add GApps, try reinstalling that. Otherwise backup eveything and factory reset.
krs360 said:
Have you tried clearing the app's data from settings --> application manager?
What ROM you on? If it's CM based and you have had to add GApps, try reinstalling that. Otherwise backup eveything and factory reset.
Click to expand...
Click to collapse
Standard ROM that came with the phone (Vodafone UK). Can't clear app data as app is not actually installed yet. Obviously app says its for business users only, which I'm not but phone keeps insisting I install it!
Grey Area said:
Standard ROM that came with the phone (Vodafone UK). Can't clear app data as app is not actually installed yet. Obviously app says its for business users only, which I'm not but phone keeps insisting I install it!
Click to expand...
Click to collapse
A quick look at the comments on the play store shows quite a few people with the issue.. why not contact google? Or just uninstall it with TB?
One of the comments says the following though: To activate the Policy I have to encrypt the device. To encrypt the device I have to password protect the lock screen with a 6 digit password that includes at least one number!?! Come on Google! who wants to punch in a long password every time they pick up their phone!?
Edit: Have you read this: http://support.google.com/a/bin/answer.py?hl=en-uk&hlrm=en&answer=1056433
This is indeed terrible. Google Apps Device Policy suddenly comes with unclear error message. No clear solution is available. I ahve tried different alternatives:
1-) Uninstall Google Apps Policy server => No luck;
2-) Remove the account from google account, install it again ==> No lock;
I just keep receiving same message: " Action requise" in french for "action required" on account. when I get this Device Policy Server, it just says: Error with registering the account, try again later ...
Related
I rooted installed clockwork and then began the process of installing a team whiskey rom. when i noticed that i no longer had access to the app market. I have some sort of purgatory market that shows test apps and none of them seem to work.
So I installed Odin and was going to unroot and flash back to Stock Vibrant rom but the phone isnt syncing. so I installed Kies still nothing.
Then it was suggested that I use a Dial code started with *2.......*.... something. which wiped all my apps and gave me a stock phone with no terminal access.
So I dl terminal access apk's (tried two) they install but wont open.
I can still make calls and browse the net and whatnot but wheres the fun in that. About at my whitts end here fellas. I think I may have a virus. how do I fix it
Have you tried going to:
Settings -> Applications -> Manage Applications -> The "All" tab -> select "Market" -> press "Clear Data" (you might have to force stop it before this step)
I tried a bunch of things in the settings... manage applications you suggested but I don't have a tab feature you mention.
Sendress said:
I tried a bunch of things in the settings... manage applications you suggested but I don't have a tab feature you mention.
Click to expand...
Click to collapse
In manage applications along the top it should say:
"Third Party"
"Running"
"All" <- select this one
Then scroll down to "Market", click it and clear the data.
I read about this some where and I'm sorry but I don't have the link. But this person was having close, if not exactly, the same problem and found it was due to some change in the IEMI code. This guy said he had backed his up so it was easy to fix. But the point is that your IEMI code is part of what is used to determine what should be shown to you in the market, at least that is my understanding, so you should verify that yours is correct. I hope this helps. If not then sorry I made you waste your time, but good luck.
Sent from my SGH-T959 using XDA App
earlier this morning i tried opening all the stock programs and when i got to sim3 i got this message "For security, your phone is set to block installation of applications not sourced in android market".
I tried the *#06# to compare the imei code with what is printed on the phone and they dont match.
So now I have a clearer idea of what Im up against here anyone have any ideas on how to fix it?
Sendress said:
earlier this morning i tried opening all the stock programs and when i got to sim3 i got this message "For security, your phone is set to block installation of applications not sourced in android market".
I tried the *#06# to compare the imei code with what is printed on the phone and they dont match.
So now I have a clearer idea of what Im up against here anyone have any ideas on how to fix it?
Click to expand...
Click to collapse
I'm not at home right now so I can't find the thread that I originally read, but here is one I found with other people with problems with there imei codes. Some of them said they were able to resolve their issues in this thread.
http://forum.xda-developers.com/showthread.php?t=878291&page=7
I have Tmobile and it worked perfect before this. usually had full bars, etc.
after this i dont have anything.. just shows a x(0 bars.). went to apn and tried to fix it and nothing. reinstalled greyblur and nothing. did full wipe and nothing..
about 10 minutes later i got a couple facebook notifications. and saw i had 1 bar! i got excited and then it went back down to x... WTF. went to apn settings and such and it doesnt even show Tmobile network. only i can pick between 2 ATT networks. under signal settings or whatever it says im connected to ATT. I have noo clue what is going on.
Can someone help me please?? Would flashing the stock 1.83 help?? Thanks.
Did you do a backup of /DATA?
nexxusty said:
Did you do a backup of /DATA?
Click to expand...
Click to collapse
no, i did not. if you mean titanium back up then yes. i followed the instructions on briefmobile..
edit: how would that effect networks or whatever it did..?
wooooow.. xD i just pluged my phone into my computer while having motorola software update started and i have full bars now.. this is very weird.
I dont know if i should be happy or worried LOL
I think I'm having a similar issue. The network is working after unlocking but I can't add my Google account, so I'm locked out of the Android Market and Gmail etc..
I am getting the message "Can't establish reliable connection" when I try to add my Google account to the phone.
I have read that the only solution to this is to do a hard reset. If I have unlocked am I safe to do a hard reset?
My other thought was to re-root and restore the Titanium Backup I took before unlocking. Maybe the system settings I saved would fix it? However when I go reboot to Fastboot and try ADB shell it no longer finds my device (USB debugging is enabled and my drivers must be up to date if I rooted three days ago).
If the easiest thing to do is just hard reset I will do that I just need to know whether it is safe after unlocking. I feel like unlocking may have interfered with whatever the phone uses to communicate with servers but I have no clue if that is possible.
Edit: I was able to root again, had not realized ADB will not work from the fastboot screen. fastboot devices showed my phone. I got rooted, side loaded Titanium Backup and BusyBox. Now I am restoring my apps and settings, I will report back if the problem with signing into Google is resolved.
jbgwofo35 said:
I think I'm having a similar issue. The network is working after unlocking but I can't add my Google account, so I'm locked out of the Android Market and Gmail etc..
I am getting the message "Can't establish reliable connection" when I try to add my Google account to the phone.
I have read that the only solution to this is to do a hard reset. If I have unlocked am I safe to do a hard reset?
My other thought was to re-root and restore the Titanium Backup I took before unlocking. Maybe the system settings I saved would fix it? However when I go reboot to Fastboot and try ADB shell it no longer finds my device (USB debugging is enabled and my drivers must be up to date if I rooted three days ago).
If the easiest thing to do is just hard reset I will do that I just need to know whether it is safe after unlocking. I feel like unlocking may have interfered with whatever the phone uses to communicate with servers but I have no clue if that is possible.
Edit: I was able to root again, had not realized ADB will not work from the fastboot screen. fastboot devices showed my phone. I got rooted, side loaded Titanium Backup and BusyBox. Now I am restoring my apps and settings, I will report back if the problem with signing into Google is resolved.
Click to expand...
Click to collapse
Titanium Backup Restore is done now but I am not out of the water yet. I have all of my applications back and in settings under Accounts I have all of my accounts listed now, but when I launch Android Market or Gmail both applications crash. I tried to add another Gmail account to the phone and when I click Next to begin logging in, I immediately get the "Can't establish a reliable data connection to the server" screen, along with an error dialog saying Gmail has stopped unexpectedly.
I can't tell if this means I got further or am really in the same spot as before
So... can anyone answer the question of whether I am safe to do a hard reset after unlocking and rooting?
jbgwofo35 said:
Titanium Backup Restore is done now but I am not out of the water yet. I have all of my applications back and in settings under Accounts I have all of my accounts listed now, but when I launch Android Market or Gmail both applications crash. I tried to add another Gmail account to the phone and when I click Next to begin logging in, I immediately get the "Can't establish a reliable data connection to the server" screen, along with an error dialog saying Gmail has stopped unexpectedly.
Click to expand...
Click to collapse
The problem I run into when using Titanium Backup, is that it restores the app and the data associated with the app, and the data caused force closes for the market (Play in my case) and other apps. Try clearing the cache for them. (From the home screen > Menu > Manage Applications > "App" > Clear Data)
I can't tell if this means I got further or am really in the same spot as before
So... can anyone answer the question of whether I am safe to do a hard reset after unlocking and rooting?
Click to expand...
Click to collapse
I've honestly never tried it, but hard-reset appears to be the equivalent to wiping cache (and dalvik) and re-flashing. You might try wiping your cache and dalvik cache and flashing the ROM again. Trying a "factory" restore after modifying the factory data on your phone doesn't seem like it would work.
twomoses said:
The problem I run into when using Titanium Backup, is that it restores the app and the data associated with the app, and the data caused force closes for the market (Play in my case) and other apps. Try clearing the cache for them. (From the home screen > Menu > Manage Applications > "App" > Clear Data)
I've honestly never tried it, but hard-reset appears to be the equivalent to wiping cache (and dalvik) and re-flashing. You might try wiping your cache and dalvik cache and flashing the ROM again. Trying a "factory" restore after modifying the factory data on your phone doesn't seem like it would work.
Click to expand...
Click to collapse
I did "Clear Data" for Gmail and Market (that is what it is called in my applications list, but the icon says Play).
Gmail is working again! The Market/Play app still gets to a white screen and says "Loading" with the whirly icon then goes away without any information. I see another item in the application list called Google Play Services, should I clear that data as well?
jbgwofo35 said:
I did "Clear Data" for Gmail and Market (that is what it is called in my applications list, but the icon says Play).
Gmail is working again! The Market/Play app still gets to a white screen and says "Loading" with the whirly icon then goes away without any information. I see another item in the application list called Google Play Services, should I clear that data as well?
Click to expand...
Click to collapse
You shouldn't have to. If you're seeing a long loading screen, be patient. If it shows market in one spot and Google Play in another, it's probably trying to update.
twomoses said:
You shouldn't have to. If you're seeing a long loading screen, be patient. If it shows market in one spot and Google Play in another, it's probably trying to update.
Click to expand...
Click to collapse
I decided to try side-loading the Google Play Store since the market is no longer used. I got the apk from http://forum.xda-developers.com/showthread.php?t=1836057.
Now it loads but tells me Authentication is Required. Please sign in. I checked the accounts in the menu and my google account is selected, so I'm not sure what the problem is since Gmail is fine with the account now.
jbgwofo35 said:
I decided to try side-loading the Google Play Store since the market is no longer used. I got the apk from http://forum.xda-developers.com/showthread.php?t=1836057.
Now it loads but tells me Authentication is Required. Please sign in. I checked the accounts in the menu and my google account is selected, so I'm not sure what the problem is since Gmail is fine with the account now.
Click to expand...
Click to collapse
Where did you start in all this? Were you on a custom ROM and are now trying to get back to stock? Are you on stock and trying to unlock the bootloader or root? The direction you're going will help determine what you may or may not want to try next.
twomoses said:
Where did you start in all this? Were you on a custom ROM and are now trying to get back to stock? Are you on stock and trying to unlock the bootloader or root? The direction you're going will help determine what you may or may not want to try next.
Click to expand...
Click to collapse
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
I started with the official Gingerbread ROM from Motorola. I rooted, then unlocked, then rooted again.
My goal is to end up on an ICS ROM but I would like to get a good back up of the stock ROM first, so I want to knock this problem out, back it up, then flash to a custom ROM. You suggested going ahead and flashing the custom rom, I am just worried about making the problem worse by doing that.
The only problem I am noticing is that I cannot get into the Play Store, and I still get the Can't Establish Reliable connection message when trying to add a Google account. However, Gmail is working now but I can't add another account. I have connected to Wifi and I am still having the problem while connected.
jbgwofo35 said:
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
I started with the official Gingerbread ROM from Motorola. I rooted, then unlocked, then rooted again.
My goal is to end up on an ICS ROM but I would like to get a good back up of the stock ROM first, so I want to knock this problem out, back it up, then flash to a custom ROM. You suggested going ahead and flashing the custom rom, I am just worried about making the problem worse by doing that.
The only problem I am noticing is that I cannot get into the Play Store, and I still get the Can't Establish Reliable connection message when trying to add a Google account. However, Gmail is working now but I can't add another account. I have connected to Wifi and I am still having the problem while connected.
Click to expand...
Click to collapse
If you side-loaded Google Play, try clearing any cache (App Data) for it as well. I don't know why your market/play is acting up if all you did was root > unlock > root. Assuming you have flashed CWM Recovery, you may end up having to get Google Apps (usually called gapps) and installing them as a zip to correct this. If so, here are the steps:
Get them from here or browse them all http://goo-inside.me/gapps/ and get the ones you want.
Load them onto the root directory of the phone's SD Card (not the internal memory).
Reboot into Recovery
Choose the option "Install Zip from SD Card" using the volume keys and the lock button
Scroll down to gapps-gb-tegra-20110118-signed.zip (or whichever one you got if you browsed them) and hit the lock button
Scroll down to whichever one says "Yes" in the midst of all the "No"s (I think that's how they're listed)
Reboot when the install is finished. It shouldn't take more than a minute or two.
---------- Post added at 08:08 PM ---------- Previous post was at 08:02 PM ----------
jbgwofo35 said:
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
Click to expand...
Click to collapse
That may explain why I may have had an oops moment in one of them. I'm new to XDA, so I'm trying to help while learning the ropes a bit too. :fingers-crossed:
twomoses said:
If you side-loaded Google Play, try clearing any cache (App Data) for it as well. I don't know why your market/play is acting up if all you did was root > unlock > root. Assuming you have flashed CWM Recovery, you may end up having to get Google Apps (usually called gapps) and installing them as a zip to correct this. If so, here are the steps:
Get them from here or browse them all http://goo-inside.me/gapps/ and get the ones you want.
Load them onto the root directory of the phone's SD Card (not the internal memory).
Reboot into Recovery
Choose the option "Install Zip from SD Card" using the volume keys and the lock button
Scroll down to gapps-gb-tegra-20110118-signed.zip (or whichever one you got if you browsed them) and hit the lock button
Scroll down to whichever one says "Yes" in the midst of all the "No"s (I think that's how they're listed)
Reboot when the install is finished. It shouldn't take more than a minute or two.
---------- Post added at 08:08 PM ---------- Previous post was at 08:02 PM ----------
That may explain why I may have had an oops moment in one of them. I'm new to XDA, so I'm trying to help while learning the ropes a bit too. :fingers-crossed:
Click to expand...
Click to collapse
I'm going to try the Gapps install, but I am having an issue flashing CWM apparently. I follow the instructions here http://forum.xda-developers.com/showthread.php?t=1204500 but I am still not seeing Clockwork Mod Recovery. When I reboot, hold volume down, go to Android Recovery and press up, I still see the Android/Triangle/Exclamation point icon. Press volume down and up and see a blue menu with three or 4 options but none are Install from SD, so I am guessing I'm not successfully flashing CWM.
Edit: I did not delete the system/etc/install-recovery.sh file before flashing CWM. I am trying to do that then flash again, but ES File Explorer will not let me delete the file. My super user may need to be updated, but since I can't connect to the store it won't do it on its own.
I resolved the the issue with CWM thanks to Zestar in this thread: http://forum.xda-developers.com/showthread.php?t=1302423&page=16
I just have to reflash every time until I decide to go for the custom rom. I installed GAPPS from CWM Recovery but I am still having the same issue with being told i need to authenticate my account.
I got a ROM backup while in CWM as well so I think at this point I will just flash a custom rom and see where that gets me. Since I got a copy of the rom I should be able to return to this point in time anyways (could be wrong though )
Thanks for your help, I will report back once I have flashed to a new ROM and see what happens.
I didn't get this done before the weekend was up but got time tonight and flashed to the TopSmarts GingerBread ROM (it is really cool to me, a first time custom rom-er). I was able to get set up on e-mail (don't have a Gmail app loaded yet) but Play Store - which I had to side load - is crashing when I try to add an account still.
I flashed the Gapps from above after flashing the new ROM but none of them showed up when the phone booted into the rom for the first time. Do I need to do something other than install from CWM?
Edit: I flashed the Gapps from TopSmarts and rebooted and was able to get Play Store running. It had a minor hiccup and repeated the sign in process a few times but now it is updating my apps. I am happy with the world again, thank you for your help.
jbgwofo35 said:
: I flashed the Gapps from TopSmarts and rebooted and was able to get Play Store running. It had a minor hiccup and repeated the sign in process a few times but now it is updating my apps. I am happy with the world again, thank you for your help.
Click to expand...
Click to collapse
Glad you got it working. I've never seen the TopSmarts ROM as I am also very new to the custom ROM world. I flashed CyanogenMod 7 Nightly (I didn't know Nightly versions were beta until after I flashed it), and I love it! It took me a couple of tries to get the gapps working too, but once they worked, I haven't really had a problem since.
Hai everybody,
I owned Samsung Galaxy S2 and this is the first time I am using an Android phone.
Whenever I triy to download any Android application from Android Market, one message will appear like " There is no phones associated with this account". I tried many times, but the result was same.
All ready tried some techniques from other sites but did not work.
Can anybody tell me the working solution for this problem??
Also I was wondering why google made the things this much complicated.
Thanks in advance!!!
Why are you shouting??????
shinemathew said:
Hai everybody,
I owned Samsung Galaxy S2 and this is the first time I am using an Android phone.
Whenever I triy to download any Android application from Android Market, one message will appear like " There is no phones associated with this account". I tried many times, but the result was same.
All ready tried some techniques from other sites but did not work.
Can anybody tell me the working solution for this problem??
Also I was wondering why google made the things this much complicated.
Thanks in advance!!!
Click to expand...
Click to collapse
no need for big letters mate
maybe do a full wipe and try opening another account from the market that may work.
I assume you have a gmail address and have used it on the device to log in?
When you log into your Android Market account via your PC, using this gmail address, what do you see in My Market Account/Settings?
You should see a list of devices there under My Devices and a list including headers like
NICKNAME VISIBILITY MAKER MODEL CARRIER LAST USED, etc.
Sorry for using big letters. My intention was to get a quick attention.
Yes I used my gmail account thru my Device many times.
But under My devices, it shows "There are no Android devices associated with this account."
whether I should use some special application to associate my device.?
What version of Android Market do you have on your phone?
What ROM? Carrier?
Have you tried signing out, recovering your password and signing back in?
shinemathew said:
Sorry for using big letters. My intention was to get a quick attention.
Yes I used my gmail account thru my Device many times.
But under My devices, it shows "There are no Android devices associated with this account."
whether I should use some special application to associate my device.?
Click to expand...
Click to collapse
I suggest you simply do a factory restore, that will wipe most stuff on your phone but I guess it doesn't matter since it is a new phone.
Then make sure you enter correct gmail-account when requested after the factory restore (probably what got wrong the first time).
(settings->privacy->factory data reset)
I tried signing out, recovering your password and signing back in method before but it doesn't work.
Regarding ROM and carrier , I have no idea how to identify those things from my device.
Please advice me how to get those information.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
My phone is a LG L3x (LG E425g) with Android 4.1 JellyBean. I hard reset the phone using the Settings menu but now when I'm setting it up it asks me for a Google account and here starts my problem.
If I said "Later" it ask me "Do you want to add an existing account or create a new one?" (even when I said "later") So I choose "Existing" and I have to log in with my account and it seems it works but then ask me again for the account, but now when I sign in (again) it say "There is already a [email protected] account on this Android device".
No matter what I do, it still appearing the same message. If I try to create a new account I put my name and last name and when I click continue message appears "Unfortunately, Google Account Manager has stopped". I hard reset the phone again but when I get this point the same error occurs. The problem is that I can't do literally nothing with my phone, NOTHING. I can't go to settings, I can't open any app, I can't open notification bar, nothing.
I've already reset the phone again. I create a new Google account on my PC and try to log in but it's the same. Please, don't tell me "Go to Settings..." or something because I can't.
Please help me
leonmar said:
My phone is a LG L3x (LG E425g) with Android 4.1 JellyBean. I hard reset the phone using the Settings menu but now when I'm setting it up it asks me for a Google account and here starts my problem.
If I said "Later" it ask me "Do you want to add an existing account or create a new one?" (even when I said "later") So I choose "Existing" and I have to log in with my account and it seems it works but then ask me again for the account, but now when I sign in (again) it say "There is already a [email protected] account on this Android device".
No matter what I do, it still appearing the same message. If I try to create a new account I put my name and last name and when I click continue message appears "Unfortunately, Google Account Manager has stopped". I hard reset the phone again but when I get this point the same error occurs. The problem is that I can't do literally nothing with my phone, NOTHING. I can't go to settings, I can't open any app, I can't open notification bar, nothing.
I've already reset the phone again. I create a new Google account on my PC and try to log in but it's the same. Please, don't tell me "Go to Settings..." or something because I can't.
Please help me
Click to expand...
Click to collapse
That sucks... I would try the hard reset via the built in recovery, which seems like it is only accessible via adb commands, oddly enough. If that doesn't work, then re-flashing the stock firmware might be next.
Finally
Finally I solved my problem =D
I suspected it was a software problem so I installed LG PC Suite and I downloaded the update for my phone (via USB), even when it was asking me for a Google Account.
After the update was completed, the phone restarted and it asked me for a Google Account again, so I put my info for the umpteenth time and finally it worked!!! Now the setting up process is completed and I'm able to access to the Play Store, Settings and other things.
I'll leave this information here in case anyone have the same problem in the future.
Thanks es0tericcha0s for your interest
=D
leonmar said:
Finally I solved my problem =D
I suspected it was a software problem so I installed LG PC Suite and I downloaded the update for my phone (via USB), even when it was asking me for a Google Account.
After the update was completed, the phone restarted and it asked me for a Google Account again, so I put my info for the umpteenth time and finally it worked!!! Now the setting up process is completed and I'm able to access to the Play Store, Settings and other things.
I'll leave this information here in case anyone have the same problem in the future.
Thanks es0tericcha0s for your interest
=D
Click to expand...
Click to collapse
You're welcome. Told ya that'd do the trick.
Hey,
today I needed to turn off my phone to swap battery. On turning it back on, my Google account wasn't there anymore, a notification said "due to changes to your account you have to sign in again". But signing it just won't do it. It doesn't fail, I come to the accepting terms and conditions, but when accepting the app just closes, the account isn't created so it seems that whatever app is responsible for that just crashes for no reason without any notification. The strange things: in the process I can see only the arrow in the bottom right, not the words "next" or "accept" (at the last page), only when I tap on them I can see them. And I had no accounts.db under /data/system/users/0. Now I have that file via TB restore. And I now see, after reflashing my ROM (by wiping /system, cache and dalvik-cache in TWRP and flashing the ROM) that I also have under /data a system_ce (with accounts_ce.db) and system_de (with accounts_de.db and accounts_de.db-journal), but I don't know if I had them before the TB restore or the ROM reflashing (having english (US) and german (germany) as system languages).
No solution form anywhere else was helpful. I froze AdAway with TB, deleted /system/etc/hosts, deleted data from PlayStore and PlayServices with multiple reboots and the mentioned reflashing, nothing seems to help.
I'm running Emotion ROM based on CM 14.1 on my Note 4 N910F with latest modem and bootloader I can find. Since I don't know how far that could be ROM or CM related, I'm posting that problem here. I have absolutely no problems logging in with my account on my desktop PC via browser, even logging in on google.com from chrome on the phone is no problem. But filling in the infomation either initiated over system settings -> accounts or by opening PlayStore, I pass everything but the account is not under the accounts section and PlayStore would just open again with the login page.
Anyone any idea how to fix it? Here is a logfile of me trying to log in.
UPDATE: Just did a TWRP restore. Did not help! Going to ask Google meanwhile since it might not be a problem with my device...at least if I can find out where to do so.
PS: just looked into my account settings, it seems to recognize that I log in to my device, but that's it. Disconnectiong the device from there and trying again also doesn't work.