HTC warranty concerns? - Sprint HTC EVO 4G LTE

So recently my phone has had a hard time charging. I have to pull the cable a specific way for it to charge. So I called HTC and they said my port was loose like I thought. Anyway, they want me to send it in for repair. Should I unroot my phone first? I am running mean bean 3.09 now and I don't want them to get it and not fix it because it is rooted?
Sent from my EVO

revaew said:
So recently my phone has had a hard time charging. I have to pull the cable a specific way for it to charge. So I called HTC and they said my port was loose like I thought. Anyway, they want me to send it in for repair. Should I unroot my phone first? I am running mean bean 3.09 now and I don't want them to get it and not fix it because it is rooted?
Sent from my EVO
Click to expand...
Click to collapse
I have heard of people getting away with it both ways. If the phone is able to be turned off and on (meaning they can check for root) I would unroot and return everything to stock, but that's just my opinion.

I might just see about unrooting it before I send it in. I guess better safe than sorry. Thanks
Sent from my EVO

Related

TB won't power on...

Hey guys,
I am rooted and was running bamf 1.5 remix with the leaked ruu. I was attempting to make a backup on CWR before i began to attempt to remove the sense ui, but while i was backing up it seemed to fail. I did a battery pull and now it wont power on. When the charger is plugged in the charging red light won't even show. Please help!!!
I had a similar problem from using a cheap aftermarket charger. The thing actually discharged my battery.
THanks for the help, but it cant be the charger. Took it in to verizon and they coudlnt even read the device. Is that a good sign because my warranty comes through the mail in 2 days but im scared that i might get caught for being rooted and get charged...
BTW i can't get into hboot or power the phone. its driving me crazy...
I feel ya, im not much help for the problem but the replacing thing I would destroy any hope of them finding out Ive rooted mine before I return mine,via back voltage to fry the phone or maybe ...ooops somehow i ran over my phone with mt truck......lol
A failed backup would not cause your phone to brick fyi. You were doing something else if you really bricked your phone.
Sent from my ADR6400L using XDA Premium App
YOU SHOULD GET CHARGED, IF YOU ROOT YOUR DEVICE AND YOU SCREW IT UP MAN UP!! THIS is the MAIN REASON phones are being locked down, return it under warranty and you are a THIEF plain and simple.
hairlessrien said:
THanks for the help, but it cant be the charger. Took it in to verizon and they coudlnt even read the device. Is that a good sign because my warranty comes through the mail in 2 days but im scared that i might get caught for being rooted and get charged...
BTW i can't get into hboot or power the phone. its driving me crazy...
Click to expand...
Click to collapse
hairlessrien said:
THanks for the help, but it cant be the charger. Took it in to verizon and they coudlnt even read the device. Is that a good sign because my warranty comes through the mail in 2 days but im scared that i might get caught for being rooted and get charged...
BTW i can't get into hboot or power the phone. its driving me crazy...
Click to expand...
Click to collapse
i hope you do get charged
Do not discuss illegal activities like warranty circumvention

[Q] Help unrooting?

Okay, I did some searching and I didn't really find what I needed in my circumstance. I've read the threads about unrooting my thunderbolt buy my situation is a bit more specific than the generic unrooting procedures that I've seen.
So, through some weird circumstances my thunerbolt's screen doesnt turn on anymore. It ended up being dropped about a foot and the screen just died on me. there is no physical damage to the phone (i.e. the screen isn't cracked or bleeding). I already talked to Verizon reps about it, and I might be able to turn it in for warranty replacement. (If not, I'll just have to use my upgrae ). but to turn it for warranty I will obviously have to remove root. I haven't flashed anything to my phone for about 3 or 4 months so I know I didn't kill the screen by messing something up.
Here's the catch:
-my screen is dead so i cant really see what im doing on the phone.
-for some reason my computer cant recognize my phone. it keeps telling me that "the USB evice has malfunctioned".
-my SD card still reads in my card reader on my PC.
So basically I don't really have any idea how i could possibly go about unrooting my phone. Any ideas or suggestion are welcome. Maybe a donation to the contributors that help me? If not I will sadly have to leave the realm of the thunderbolt and I will use my upgrade If needed. (I would much rather keep my Thunderbolt than have to upgrade to like the nexus or something...I dont like them....)
Thanks in advanced
Buy the thundebolt restore app from the market
Sent from my ADR6400L using XDA App
donnyp1 said:
Buy the thundebolt restore app from the market
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Okay, but how can I use it with out a working screen?
thanks
That i dont know. But if the screen isnt working, why unroot?
Sent from my ADR6400L using XDA App
so that i can turn it in for a warranty claim
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Classicmm said:
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Click to expand...
Click to collapse
Exactly
Sent from my ADR6400L using XDA App
Can't they like hook it up to their computer or something like that and find that the phone is rooted?
Maybe, but didn't you say your PC doesn't recognize phone anymore? From what I've read, don't quote me on this, Big Red does not really do an in depth check before sending out for repair. Check for root, sure they do but again no screen/power, who knows then. Repair people could prolly care less. Again, nothing in stone here, just stuff I picked reading here n there.
Tapatalkn with my Thunderbolt
Yeah. I went into the store and they shipped me a new warranty replacement phone. Although they did this, I'm still a bit apprehensive about sending it back while it's still rooted. So my original request still stands: I would like to know of a possible way to unroot it.
Thanks

Downgrading from 1.50 to 1.40...Can't Brick Phone..Help?

I'm trying to brick my device so i can downgrade to 1.40. Everything is fine up until the point where i have to pull the battery out and run off AC power without battery. When i pull out the battery the phone stays on like it is supposed to, but when i press volume + button to start update the phone immediately turns off.
I relocked my device and am running this stock rom. If anyone can offer some advice it would be greatly appreciated
Thank you
Are you using the actual HTC charger that came with the phone? I've read here on XDA that the stock HTC charger puts out a little more power than normal chargers. Also, you can't use USB via your PC.
thefsfempire said:
Are you using the actual HTC charger that came with the phone? I've read here on XDA that the stock HTC charger puts out a little more power than normal chargers. Also, you can't use USB via your PC.
Click to expand...
Click to collapse
Yep, using the one that came with the phone and i'm plugged into the wall. I even tried a couple different outlets. Do i need to have a certain rom installed?
jeffhbo said:
Yep, using the one that came with the phone and i'm plugged into the wall. I even tried a couple different outlets. Do i need to have a certain rom installed?
Click to expand...
Click to collapse
That shouldn't matter since we're dealing with just the bootloader. I'm not sure which guide you're using (if there's even more than one now) but here is the link I followed: http://forum.xda-developers.com/showthread.php?t=1547695
Make sure you boot recovery, remove back cover, plug in phone then pull battery when it says.
Yesss this sh*t is impossible.! I actually got pissed off cuz I COULDNT brick the damn phone lol
Sent from my PG86100 using XDA
ognimnella said:
Yesss this sh*t is impossible.! I actually got pissed off cuz I COULDNT brick the damn phone lol
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I know right! Never thought I'd be mad cause i couldn't brick my phone. Next time someone says they're scared about rooting cause they dont wanna break their phone, I'll tell them they couldn't do it if they tried.
I think I'm going to go back to HTC unlock. The only reason I decided to downgrade my phone in the first place was because i wanted to flash Newtoroot's rls3 and was not able to get it running without losing service. At this point I think I can get that rom to work on 1.50 before i can get this SOB to brick, much less get through the rest of this damn process. If not, I'll just go back to rls1, cause i had that version running perfectly (bugs listed in OP excluded).
Good luck to anyone who's trying to do this...may you have better luck than I did lol.
Sincerely,
J
thefsfempire said:
That shouldn't matter since we're dealing with just the bootloader. I'm not sure which guide you're using (if there's even more than one now) but here is the link I followed: http://forum.xda-developers.com/showthread.php?t=1547695
Make sure you boot recovery, remove back cover, plug in phone then pull battery when it says.
Click to expand...
Click to collapse
I had this problem where my phone would turn off as well..I was using a stock htc charger that came with the E3d. What I did was hold my charger steady because if I moved it too much the charge would leave. No I didnt have a shortage in my charger but it just read like that in the laptop. Probably because being plugged into the laptop or cpu it doesnt feed off enough voltage. Hope this works for you.

To root or not to root,

Well with the new HTCDev unlocker tool. I am not so sure i want to root my phone just yet. From the videos i have watched you have to be connected to the net and have to receive a token during the root process. Could this possibly be a method that can void your warranty without a workaround? Would it be smarter to wait for a Dev community method?
I only ask this because, well i have the rooting/flashing itch. I am still funbling around with my phone and getting to know it. Yes people, i am one of those guys, the one who really misses the 4th menu button. So would it really be worth flashing while I am still getting used to the phone. Don't get me wrong the phone rocks even with 3 buttons, but is it worth rooting right away via the HTC Unlocker?
From what I understand, any root method will void your warranty. I have never had an issue getting a rooted phone replaced at Sprint. I always flashed a stock rom before taking it in.
Any root will void a warranty, HTC just has a way to track it with HTCdev. A community method just makes it easier to get away with..
Sent from my EVO using Tapatalk 2
Kcarpenter said:
Any root will void a warranty, HTC just has a way to track it with HTCdev. A community method just makes it easier to get away with..
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Thx... appreciate the response, its exactly what was on my mind... Except my missing menu button..
Purchase insurance on your phone and you shouldn't have to worry about your warranty. I had my original Evo replaced after it had an unfortunate collision with a wall and the screen no longer worked. I took it into the Sprint store to try and get it repaired, but they told me they couldn't and to file a claim online. The next day, I had a 3D in my hands. My 4G was rooted with S-OFF, but of course they couldn't tell since the screen didn't work.
I am going to hold off for a while on Rooting. I have a feeling there will be a few OTA updates to fix minor things and don't want to have to go back and forth to get updates. I was 100% set on rooting until I found out that foxfi works out of the box! no need (for now) for me to root!
How did you install Foxfi? It says the app is not compatible with my 4G LTE and shows the phone greyed out.
Tnman7 said:
I am going to hold off for a while on Rooting. I have a feeling there will be a few OTA updates to fix minor things and don't want to have to go back and forth to get updates. I was 100% set on rooting until I found out that foxfi works out of the box! no need (for now) for me to root!
Click to expand...
Click to collapse
Why would you have to go back and forth? Someone always releases a rooted stock rom within hours of it's release by HTC, all you would do is either flash that or wait for the developer of your rom to update to the new OTA. As for OTA's, if and when we have a root and s-off method it's not only possible but likely that you wouldn't be able to use it if you updated your phone. Within weeks of the s-off on the EVO 3D there was an OTA patching it. I haven't rooted yet but I wouldn't accept any OTA's just in case. I still may return my phone due to data issues.
Tnman7 said:
I am going to hold off for a while on Rooting. I have a feeling there will be a few OTA updates to fix minor things and don't want to have to go back and forth to get updates. I was 100% set on rooting until I found out that foxfi works out of the box! no need (for now) for me to root!
Click to expand...
Click to collapse
You could still get the update even while rooted.
I'll probably give it 2 weeks to make sure the hardware is okay.
Need to root for some privacy apps.
I can hear Pandora/Facebook/Twitter sucking my contacts, web history, and phone number without my permission as we speak.
I used the HTC unlock method on my 3D and didn't hesitate to do it on my new Evo LTE. It was well worth it.
For what it's worth, I had to bring my 3D in to sprint to have the touch screen replaced when it randomly went bad and they never said anything about my phone having an unlocked bootloader... They don't care.
Sent from my Evo 4G LTE via Tapatalk
mugsaway said:
How did you install Foxfi? It says the app is not compatible with my 4G LTE and shows the phone greyed out.
Click to expand...
Click to collapse
You have to go directly to foxfi to get the APK a google search will bring you there. It is not in the market. It works fine on my phone, now I wait for second round LTE then I can get better speeds.
Edit: found this, may help.
http://forum.xda-developers.com/showthread.php?p=26554223
Sent from my EVO LTE
My og evo was rooted and I was very flash happy with it. But the last 6 months I had it I actually got sick of flashing (gasp). I think the constant need to re setup my phone just got old. As of now I have no plans of rooting it. I like it the way it is. I've gone "iphoney" and just want it to work lol.
Sent from my EVO using Tapatalk 2
Tnman7 said:
I am going to hold off for a while on Rooting. I have a feeling there will be a few OTA updates to fix minor things and don't want to have to go back and forth to get updates. I was 100% set on rooting until I found out that foxfi works out of the box! no need (for now) for me to root!
Click to expand...
Click to collapse
Devs here are usually pretty good at baking in the ota's into their roms in a quick manner though.
Sent from my EVO using xda premium

[Q] Will Verizon know I rooted?

My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Will they know you rooted? Not necessarily. However, I'd be surprised if the S4 didn't have a flash counter. Assuming it does, they'd know (at minimum) that *something* was flashed to your phone and how many times something was flashed.
brownbeardthepirate said:
My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Click to expand...
Click to collapse
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
hogowner said:
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
Click to expand...
Click to collapse
Nope, doesnt say custom. And the device status says official. I am pretty skeptical they will see anything, and the only things I flashed through ODIN were the MD2 and MDK kernels. I just want to make sure I have all my bases covered.
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
lSUPERFLYl said:
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
Click to expand...
Click to collapse
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
I returned my phone to best buy after rooting and flashing multiple roms to it and got a new one within first fourteen days and they never knew that I had unrooted it. I know that's different circumstances but just letting you know my experience
Sent from my SCH-I545 using xda app-developers app
They may come repo your phone..better hide it.
Sent from my SAMSUNG-SGH-I337 using xda premium
Best buy doesn't care.
Sent from my SCH-I545 using Tapatalk 4 Beta
brownbeardthepirate said:
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
Click to expand...
Click to collapse
I mailed back devices rooted and rommed and never had an issue. I don't even think they check.
Sent from my SCH-I545 using Tapatalk 2

Categories

Resources