Note: My phone is not rooted. This is a new stock HTC Titan from AT&T. I have not attempted to root it or use the phone in any way in which it was not designed to be used.
Problem: I was watching Netflix on my phone and accidentally hit the search button which loaded Bing search. After doing this I hit back to get back to my movie and the phone locked up. Completely frozen at an all white screen. Would not respond to anything.
I did the only thing I knew how to do which was take out the battery. Now the phone won't boot. It just stays at the white screen with the HTC logo. Is there any way I can fix this or will I have to return my phone?
Thanks for your help.
EDIT: So I called up HTC and they walked me through doing a hard factory reset, and unfortunately that did not work either. Phone still stuck in this boot loop. Taking this POS back tomorrow.
FYI to do a factory reset do the following:
1. Hold down the volume up and volume down keys at the same time (which is not the easiest thing to do on this phone)
2. With the volume up and volume down keys pressed, press the power button. This should take you to a white menu. You can navigate the options using the volume keys and to select an option hit the power key.
Probably the motherboard.. Such a thing shouldn't just happen with software bugs..
OriginalMemnock said:
Note: My phone is not rooted. This is a new stock HTC Titan from AT&T. I have not attempted to root it or use the phone in any way in which it was not designed to be used.
Problem: I was watching Netflix on my phone and accidentally hit the search button which loaded Bing search. After doing this I hit back to get back to my movie and the phone locked up. Completely frozen at an all white screen. Would not respond to anything.
I did the only thing I knew how to do which was take out the battery. Now the phone won't boot. It just stays at the white screen with the HTC logo. Is there any way I can fix this or will I have to return my phone?
Thanks for your help.
EDIT: So I called up HTC and they walked me through doing a hard factory reset, and unfortunately that did not work either. Phone still stuck in this boot loop. Taking this POS back tomorrow.
FYI to do a factory reset do the following:
1. Hold down the volume up and volume down keys at the same time (which is not the easiest thing to do on this phone)
2. With the volume up and volume down keys pressed, press the power button. This should take you to a white menu. You can navigate the options using the volume keys and to select an option hit the power key.
Click to expand...
Click to collapse
Funny you should mention this problem. I had this. But it only happened to me after I spent 4 hours setting up the phone, installing and configuring like 50 apps and a ton of games and syncing files with zune. For me a game refused to install so I did a soft reset and got stuck on the HTC logo. I had to hard reset with the volume buttons. Then I set the phone up again.. 4 hours later the tiles glitched suddenly and no apps would launch. When I did a soft reset it came back to the first time phone set up screen so it wiped performed a hard reset without me doing it. The phone has done this 3 times after setting it all up. Even one time after a soft reset (again after setting it all up) it booted to a black blank home screen with only the time on it. Had to again hard reset.
Obviously there is something wrong with my device so I'm swapping out. By the way, even some hard resets I tried to perform failed. It would go to a white screen and vibrate 6 times then do nothing and I would have to do a second consecutive hard reset. My device was one of the ones given away from the Microsoft "Inner Circle" event.
Kinda scared because I just bought another one from the event. Crossing my fingers..
I am having the same issue. It crashed 24 hours after I set it up and when it restarted, went through the setup wizard. But everything was still installed. Email and accounts still syncing. But all the music and videos I put on it were not accessable. So, I reset the Titan and everything seemed fine until it stopped installing apps. I restarted it and it was stuck on the HTC logo. So, I reset it using the hardware buttons. On boot, it vibrates once and displays the white screen, then vibrates 7 times and stays on the white screen. Only way to kill the cycle is to remove the battery.
I will be taking it back Monday to get an exchange.
Hi,
i recently bought 2 Galaxy S wifi 5.0 as there was a deal going. first one worked fine but a few days later and i've opened up the second one to find the screen isnt working.
its stuck at the 'select locale' screen from the initial setup with me unable to scroll and select any options. the back and menu keys don't work either although the home button seems to be doing something as the keys light up when pressed and it also works in recovery mode.
The volume key works as i can see the media volume going up and down when its pressed, it also worked when i booted into recovery mode to try a factory reset.
i can see the media scanning running after bootup and when i plug in the usb to a computer it appears with the USB connected (but ofc i cant press the button) so i think the system is running fine?
the power button seems a bit stickier than the one thats working fine and also when i hold the power button in to shut down the device (unable to press power off) it comes straight back on. is there way to force a shutdown rather than reboot?
just wandering if theres anything i can do to hard reset? im a bit reluctant to flash a stock rom / gingerbread as i have on the other one if the screen is just dead but thought id see if anyone had any ideas of anything i can try?
cheers,
Well, I would return it since it is still under 30 days (where did you get it?).
comet was £99.
yeh ill probs take it in tomorrow just wandered if there was anything i could do to double check the screen was definitely goosed
Guys i was in my settings a few minutes ago and i came across a feature which enabled me to open up my notifications by just tapping the screen so i enabled it and went to the homescreen to test it! Upon tapping the screen the phone started maing a beeping noise and a blue line started scrolling continously downward on the screen! I cant turn the phone off ! I only seem to be able to reboot it which doesnt help! I needto power the phone off i assume and then maybe do a hard reset??? Advice needed please
anyone?
What setting did you access I don't believe anybody will be able to help if we don't know where you went and what you changed. The things you mention are very vague and don't really paint a picture of what is happening.
Also if you want to turn the phone off without using the on screen settings just hold onto the power button for about 10 seconds it should turn off, after that hold power, home button, and volume up to go into recovery to reset or what ever it is you please.
Also is it showing you an X and Y axis? If so then you just go into settings, developer settings, show screen updates and turn that off the grid should go away. I am not sure what your issue is but that seems like the most likely option.
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Reset the Phone
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
rjm831 said:
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
Click to expand...
Click to collapse
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Click to expand...
Click to collapse
Same problem
RodamusPrime said:
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
Same problem
Click to expand...
Click to collapse
The battery is taped into the case with double-sided tape - in other words, very gently pry the battery out (from bottom of battery) & leave it out for a minute or two. Then put it back in & try again.
Fixes for the Boot Loop/Frozen ANS UL40
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Magic Plants said:
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Click to expand...
Click to collapse
Great advice. Have had an ANS UL-40 for over a year, & they truly stink if you can't root them - which I can't since I've no computer access (for ADB). I honestly miss the old android Jellybean phones that could be rooted with just an app. Oh well.
I have a UL40, I tried the factory reset method, it reset but the phone is still suck on the blue assurance wireless screen.
Ps. It's been like this for days. It stays on the blue screen for about 5 minutes, then the screen is completely black. When I try to turn it on again, it's blue for five minutes then goes black.
Help...?
My ans ul40 keeps restarting. Every 2 to 5 seconds, on its own. I tried to factory reset it with the steps listed above and I can't tell if it works because when I hold the volume up and power button, it does two things, the phone will either shut off again and go into the constant restarting or number 2, it will show me a white screen as if to say the holding down of the volume and power button worked, but then it just goes back into the constant restarting... at this point I'm thinking I have to call for a new phone.
I have a ul40, technically 2 because one wouldn't hold a charge and now this one keeps crashing and giving me error codes. I can't afford to just drop money on a new phone (hence why i got this one) and I am FORCED to do a factory reset every 3-5 days because the memory gets so full, even if I erase memory, disable or delete apps and barely use it outside of texting or calling. Its frustrating to high hell. The code that shows up is either "GOOGLE SERVICES FRAME WORK KEEPS STOPPING", or "COM.ANDROID.PHONE HAS STOPPED"
Any advice is helpful advice.
Similar problem
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Click to expand...
Click to collapse
i have a similar problem except it gets to the blue assurance screen and then it turns off and then reboots i can't fix it and i don't know what's wrong this is the only phone i have (don't laugh) but i can't not have this phone
Have you tried taking out the battery for a minute or two, then powering up? (Battery is only held down with tape - it can gently be pried out). The other option is a complete reset - instructions on holding the power & volume keys, etc, are posted already.
this phone seems to ship with a lot of malware factory-installed (and possibly more built into the firmware?) so it's critical to go into Settings->Apps and disable everything that looks suspicious, including the less obvious "notepad" app and "voice recorder" app. this should help your phone run somewhat better but there's some adware still running that i haven't figured out how to disable, so a perfect solution in theory would be to root the phone as discussed in this thread. unfortunately so far there doesn't seem to be a working root for this phone.
I did fatory reset from recovery until arrivet to let us go then skip sim then next as new device/retrive from cloud then lis of wifi appear and stop at this point nothing else appear to enter
what the solution please?????
It all started 2 days ago, when watching a clash of clans replay the screen turned off for the energy saving thing. I pressed the power button to bring it back, but the screen didn't turn on, i could hear the game sounds, and the touch screen was working, after the replay ended i was able to tab the buildings in my village and hear the sound they make. I pressed some random combination of buttons, i think its power+volume down and the screen turned on. It happened a second time during that day, and i was able to turn the screen on again. But the day after that trick didn't work and the tablet was stuck with a black screen.
I tried a factory reset, but the menu for it wouldn't appear, the odin menu by the other hand worked fine. The recovery menu should appear when with the tablet turned off you press volume up + home + power in that sequence, and releasing the power button at the samsung logo screen. But the menu never appeared, so i navigated it blindly and i think i managed to reset it, at the next accension i was prompted with the personal information field, name, google account, time settings etc..
The phone started again, with all default settings, and all my files where gone (so im assuming the factory reset worked) but when the screen turns off it doesn't come back by pressing the power button, it comes after trying a few combinations (and again i think it is power + volume down and wait a few seconds).
So im worried it was all in vain, also the screen brightness is bugged, and changes the colors, the become reddish with low brightness and some colors disappear.
Edit: After i let the screen turn off for the third time today, it doesn't come back on. So im back at the black screen...