Whatsapp losing connection to the servers? - Galaxy S III Q&A, Help & Troubleshooting

Basically this picture explains the problem in a nutshell, if I am on whatsapp and I minimize it for a while or if I set the phone to go in standby after around about 10 minutes the phone will supposedly lose connection to the whatsapp servers and not be able to receive any messages. If I come onto whatsapp and check at this time it will basically say I was seen the last time I opened whatsapp, I will not be able to see the last seen of any of my contacts, and not be able to send or receive messages. The only way I've found to fix this temporarily is to toggle airplane mode and then again whatsapp will work until I go to standby or something. I'm not sure why it's doing it it never used to do it a few months a go I'm confident I'm not the only one with this problem I've tried push notifications fixer nothing seems to help it is just losing connection to whatsapp when in standby and I have no idea why.. it's driving my crazy because I'm not getting my messages and people think I'm ignoring them and its just making whatsapp really unreliable .. anyone got any help on how to fix this? !
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Same here, helpppppp

gase888 said:
Same here, helpppppp
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No fix still?
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Drizzy xS said:
No fix still?
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NOP

What do Whatsapp say ??

Do you have greenify on, it might force sleep Whattsapp
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Etirel said:
Do you have greenify on, it might force sleep Whattsapp
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Click to collapse
I do have greenify installed but effect only on maps and similar.

losing connection with only one contact
I have been using WhatsApp for a long time but lately I am having problems with one specific contact.
Sometimes I am talking with this contact and suddenly it stops, the last seen information also disappears and any message that I send get the one check mark, so it stays in the server and do not reach the other recipient. When eventually the contact comes back any message sitting in the server never is sent.
Nobody loses internet connection and all other contacts work just fine in this same period.
The same problem occurs on her side at the same time. I disappear to her.
None of us block, it just happen during conversations or sometimes we go into WhatsApp and the contact is blank it out with only the name available.
We tried cleaning the app cache, force stop, restart the phone, recreate the contact and not solves the problem. Eventually it comes back, sometimes stay on for a few hours or a couple of days, then stops. Sometimes it stays off for a couple of hours and come back, sometimes it take days to come back.
Again it is only with one specific contact, all others works just fine. This problem starts to happen about 2 or 3 months ago and it is aggravating.
The big problem is the one I need the most and vice versa.
We both use android.
Please, we need help.

Having the same exact problem, definitely frustrating as hell
Sent from my GT-I9505 using XDA-Developers mobile app

Related

[Q] Messaging, download box appears

In sms/mms messaging, sometimes I receive a mms and instead of displaying the contents, it has a download box. I will click download, wait, and nothing ever appears. There's no location to see where the download goes. It's random that the download will appear within hours or even several days. This has been an issue since I first picked the phone up from 4.1.26 to 4.1.83. Are there any resolves to this problem, it's very annoying. - tia.
Try this app: http://goo.gl/nOckQ
I downloaded it myself.
You may need to be connected to mobile data to download...wifi doesn't cut it sometimes. I'm not entirely sure how it works as I can receive them sometimes (not on mobile data) but can't send them. But I'd try turning it on if you have problems with MMS (if it's not already on)
Sent from my MB860 using XDA App
Just rebooted my phone and about 10 ppl got pictures I sent out as old as 5 days ago! Crap like this pisses me off on motorola's part. I have done nothing too change or alter messaging on this phone. It's only running rooted 1.83 so it's not just receiving related

Whatsapp sometimes not working over wifi

So sometimes when I'm connected trough wifi my whatsapp won't send or receive messages. I then have to turn off my wifi , receive/send all messages and turn on wifi before it will work again. Does anyone have an idea?..
Sent from my GT-I9100 using xda premium
WHAT firmware and what version of whatsapp are you using?
Is your wifi kicking out a good signal?
Nyssa1104 said:
WHAT firmware and what version of whatsapp are you using?
Is your wifi kicking out a good signal?
Click to expand...
Click to collapse
I have the exact same thing, no matter what Rom, firmware, kernel, version of Whatsapp, router, modem, whatsoever. It sometimes just happens, no idea why.
When this happens I have a good signal. I'm on 2.3.6, and have the latest whatsapp version.
fenjen said:
So sometimes when I'm connected trough wifi my whatsapp won't send or receive messages. I then have to turn off my wifi , receive/send all messages and turn on wifi before it will work again. Does anyone have an idea?..
Sent from my GT-I9100 using xda premium
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fenjen said:
When this happens I have a good signal. I'm on 2.3.6, and have the latest whatsapp version.
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Click to collapse
What did the Whatsapp developers say when you contacted them?
yeah these issues still exist... got it now on my device.
got I9100 on latest cm10 nightly (8th Sept.) with latest whatsapp version. and if you read all comments on the market you'll see that many ppl got these problems. sad
same issue here with i9300 stock ics
it works only on mobile data and when i turn the wifi on Whatsapp doesn't work
tired of deleting and reinstalling but same issue !!!
BTW my device is not rooted ..
i have been using what's app for good 4-5 months now and today i just got this issue. whats app won't work on wifi unless i turn it off and turn 4g on. i tried uninstalling and deleting the folder and did a clean install. it still won't work.
Just hit me last night
Got the same prob since last night!!!
tired to uninstall and reinstall it + boot my device million times and still won't work over wifi but my damn slow edge network!!
i have sent a email to whatsapp costumer's service and still waiting for their reply
These are issues related to the whatsapp Servers or sth. For me it works again. Without reinstall and so on. Just wait ... and tell them bout the problems
I've had this same problem for at least 6 months... doesn't work on WiFi but is fine on data...
What seems to happen is when you turn on WiFi it works fine for a while... but then stops getting or sending messages completely... just sometimes randomly it may start working again... say if you have lots of messages backed up to receive... at times it may start working again... but that means asking you people to bombard you with messages and still its not a sure shot solution...
Quite annoying I must say... especially considering reception is really bad in lots of areas and WiFi is the only way...
WIFI Whatsapp
Sort of same problem here, when i am on wifi and whatsapp and my phone is on there is no problem receive and send.
But when the phone is on standby after 10 to 15 min no more messages receiving, wifi is on.
when i turn the phone on and open whatsapp the messages pop in....
On data without wifi no problem.
WIFI setting always on.
Same problem buy not consistent. I have found a kind of fix, if your rom supports it, I use the long press back to force close function, then restart usually solves it. Alternately, pressing home, then swiping it off the task switcher sometimes helps too. Sometimes all you have to do is wait it out.
Was this problem solved in any of the updates. It appears as though I'm having this problem on one of my phones. It's the stock ROM with great wifi signal.
EDIT: I realize this is the S2 forum and my problem is an the optimus, but I am inclined to believe this is a whatsapp problem
djexacto said:
Same problem buy not consistent. I have found a kind of fix, if your rom supports it, I use the long press back to force close function, then restart usually solves it. Alternately, pressing home, then swiping it off the task switcher sometimes helps too. Sometimes all you have to do is wait it out.
Click to expand...
Click to collapse
The same problem started happening in the past couple of days. I a using CM 9.1. I enabled the Kill Application on long press of back button and you're right--After I did that and launched WhatsApp, the waiting messages (with the clock icon) went through and I got a check mark, then two.
Weird. All the other apps are working fine with Wi-Fi.
Same problem on my HTC sensation
dashrendar said:
The same problem started happening in the past couple of days. I a using CM 9.1. I enabled the Kill Application on long press of back button and you're right--After I did that and launched WhatsApp, the waiting messages (with the clock icon) went through and I got a check mark, then two.
Weird. All the other apps are working fine with Wi-Fi.
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Click to collapse
I travel a lot and i was in India Last week and this week i am back in germany and it suddenly stopped working on saturday.
Any Solutions would be really appreciated.
Try this! Worked for me !!
I used VPN which worked for me . But i wanted a permanent solution. So I upgraded the modem firmware. Now it is working fine
Sorry to post here, but Im facing the same problem on my galaxy s5. I've tried a lot of things and nothing seems to fix it. I've changed my wifi router and the problem persists.
anyone came with a solution?
The problem is on the wifi router. I changue my router two days ago and i hadnt no problem with the old one.
If you retry to download pictures, it gonna works, but its really slow. Try to changue your wifi router to a newone
***********SOLUTION*****************
Guys,
I have also faced the same problem and here is the solution:
There is a Problem which started on 10th November. BSNL has blocked whatsapp.. BSNL users can not use whatsapp through wifi or dongle.
But there is a solution for this.. :
Install " vpn one click" or "Easy Surf VPN" app
Connect to India server
Or any country
Once ur done with this, u can use whatsapp and all the other sites blocked by BSNL
Enjoy Whatsapping
-----Roshan----

Can't receive calls while downloading from Market. MIUI-2.1.13, SiyahKernel

Just flashed MIUI-2.1.13 after having experimented with UnNamed. As per topic title, I'm using the latest SiyahKernel. Aside from the custom kernel and flashing MIUI, I haven't customized anything. I don't really know much of anything about modems at this point, so I haven't bothered to mess with them yet.
Since I just flashed, I'm downloading my apps through the web-based marketplace. Normally I'd use MyBackup Pro or some other backup/restore app, but sometimes the apps won't work when I install them that way; they will repeatedly force close. I'm downloading and installing from my computer to my phone because I live in a 2g area, and the Market app will always timeout, so I can't use it.
I can receive calls normally when I'm not downloading an app, but if I am, my phone will neither ring, nor show any evidence that someone tried to call me. I can make calls, but not receive them.
Once I get all my apps back on my phone, this won't be much of an issue as I won't be downloading a bunch of apps at once. For now, however, I would hate to miss a phone call because I'm putting some apps on my phone. And since it takes forever over EDGE (no, I don't have wifi in my room), it creates a pretty big window of time where I can't receive calls.
I searched and didn't find anyone else with this problem, so I'm not sure what to do. Rebooting hasn't helped anything either, so that's out.
Edge can't do voice and data at the same time. So that's your issue there.
Sent from my SAMSUNG-SGH-I777 using xda premium
fone_fanatic said:
Edge can't do voice and data at the same time. So that's your issue there.
Sent from my SAMSUNG-SGH-I777 using xda premium
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Yup... remember all of those commercials with ATT boasting that you can call and surf the web on its 3g? (using two separate signals, one for data, one for calls)
Ah. Guess that explains that then. Thanks.

[Q] Whatsapp Connection Problem

Hi everyone. I have recently bought Galaxy S3 and i have a whatsapp connection issue. Not always but sometimes, when i opened whatsapp, it takes long time (1-2 mins) to connect. Also sometimes when i tried to text someone it will send the message 1-2 later.
Also sometimes, i received some massages with 3-4 mins delay, i think it is because the same problem at above.
In settings, 3G is enabled also. I didnt recognize any other problem like this yet(browser etc) related with this situation. I havent any problem like this on my old phone (iphone)
Thanks for your replies...
Thats not the app, its your internet connection....restart your router
Sent from my GT-I9300 using xda premium
I have been using it for 2 months now never had any problem...
Sent from my GT-I9300 using xda app-developers app
speedyjay said:
Thats not the app, its your internet connection....restart your router
Sent from my GT-I9300 using xda premium
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Router ? I have not any problem on Wi-Fi connection. Only sometimes (not always), it takes a looong time to connect to the whatsapp. That's the situation.
Thats not the app....
Sent from my GT-I9300 using xda premium
speedyjay said:
Thats not the app....
Sent from my GT-I9300 using xda premium
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Ok that's not from application thanks. But can anyone suggest a solution for this connection issue. Maybe from the settings or something like that. As i said, im a quite new on android so i dont know properly, where should i take a look..
Safsata said:
Hi everyone. I have recently bought Galaxy S3 and i have a whatsapp connection issue. Not always but sometimes, when i opened whatsapp, it takes long time (1-2 mins) to connect. Also sometimes when i tried to text someone it will send the message 1-2 later.
Also sometimes, i received some massages with 3-4 mins delay, i think it is because the same problem at above.
In settings, 3G is enabled also. I didnt recognize any other problem like this yet(browser etc) related with this situation. I havent any problem like this on my old phone (iphone)
Thanks for your replies...
Click to expand...
Click to collapse
I have the same issue and its only with whatsapp, I just ignore it as the messages send with a slight delay (whilst they are waiting to send I can browse the Web etc, so not sure how it can be a router problem)
Sent from my GT-I9300 using xda premium
mrbubba999 said:
I have the same issue and its only with whatsapp, I just ignore it as the messages send with a slight delay (whilst they are waiting to send I can browse the Web etc, so not sure how it can be a router problem)
Sent from my GT-I9300 using xda premium
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So you cannot solve the situation =(( This problem annoying me a lot..
I observed something yesterday. I enabled wifi and tried my whatsapp lots of time. The connection problem NEVER occured.
Also this morning i realize that when i sent the message and when it is waiting to send (like there is a connection problem), i checked the server status of whatsapp on application, and it says fine/server is ok. Also as "mrbubba999" said while it is waiting, i can use my browser to reach internet and there is no problem with it.
I hope the problem is related with to the whatsapp servers/application or smt like that...
Safsata said:
I observed something yesterday. I enabled wifi and tried my whatsapp lots of time. The connection problem NEVER occured.
Also this morning i realize that when i sent the message and when it is waiting to send (like there is a connection problem), i checked the server status of whatsapp on application, and it says fine/server is ok. Also as "mrbubba999" said while it is waiting, i can use my browser to reach internet and there is no problem with it.
I hope the problem is related with to the whatsapp servers/application or smt like that...
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Click to collapse
Forget to mention this also happens on my data connection
Sent from my GT-P7510 using Tapatalk 2
Safsata said:
I observed something yesterday. I enabled wifi and tried my whatsapp lots of time. The connection problem NEVER occured.
Also this morning i realize that when i sent the message and when it is waiting to send (like there is a connection problem), i checked the server status of whatsapp on application, and it says fine/server is ok. Also as "mrbubba999" said while it is waiting, i can use my browser to reach internet and there is no problem with it.
I hope the problem is related with to the whatsapp servers/application or smt like that...
Click to expand...
Click to collapse
From what I understood, the issues did not occur on wifi? Check your apn settings with your telco provider. May be a damaged sim card too.
The issue does not lie with WhatsApp as I just used it almost extensively everyday and there's no delay. Also, wifi does not cause any issues so it's definitely something to do with your data
Sent from my GT-I9300 using Tapatalk 2
Have you tried to change the connection port? There is an option in settings, where you can change the port if you have connection issues.
Sent from my GT-I9300 using Tapatalk 2, designed for humans, not for sheep
Conflict94 said:
From what I understood, the issues did not occur on wifi? Check your apn settings with your telco provider. May be a damaged sim card too.
The issue does not lie with WhatsApp as I just used it almost extensively everyday and there's no delay. Also, wifi does not cause any issues so it's definitely something to do with your data
Sent from my GT-I9300 using Tapatalk 2
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If there is problem on apn settings or sim card, how can i browse on the internet without any problem. Also while my message is waiting to send, i checked the server status of whatsapp but it says fine always immediately.
it happens,it goes. best way is to check whatsapp status on twiter,they have problems sometimes,it's not always the phone's fault

Whatsapp with wifi works incredibly weird

Hello, well this happens almost everyday. When im on whatsapp conected through wifi, theres a long period of time in which i cannot send nor receive messages, as if i wasnt even connected to the internet. Once it magically connects, whatsapp all of a sudden receives all my messages and sends every message i tried to send earlier. However, this does not happen on the browser or any other app that uses internet, it only happens with whatsapp. i thing this happens after long periods of inactivity, not sure tho. It is pretty hard to explain so sorry if u didnt even get it.
maybe i have to change some setting on the router or something ? thanks
Poroto said:
Hello, well this happens almost everyday. When im on whatsapp conected through wifi, theres a long period of time in which i cannot send nor receive messages, as if i wasnt even connected to the internet. Once it magically connects, whatsapp all of a sudden receives all my messages and sends every message i tried to send earlier. However, this does not happen on the browser or any other app that uses internet, it only happens with whatsapp. i thing this happens after long periods of inactivity, not sure tho. It is pretty hard to explain so sorry if u didnt even get it.
maybe i have to change some setting on the router or something ? thanks
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Click to collapse
after a period,WI-FI automatically stops working.I think it's normal,as it sometimes happens to me too(I'm not using whatsapp).Anyway,what ROM are you using?
GamingDj said:
after a period,WI-FI automatically stops working.I think it's normal,as it sometimes happens to me too(I'm not using whatsapp).Anyway,what ROM are you using?
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Click to collapse
as far as i know, wifi shouldnt go off for no reason unless its configured to do so in the settings (by selecting the option which turns off wifi when phone sleeps). i have it to never turn it off.
guess this has no solution :/
any tip is kindly appreciated
Poroto said:
Hello, well this happens almost everyday. When im on whatsapp conected through wifi, theres a long period of time in which i cannot send nor receive messages, as if i wasnt even connected to the internet. Once it magically connects, whatsapp all of a sudden receives all my messages and sends every message i tried to send earlier. However, this does not happen on the browser or any other app that uses internet, it only happens with whatsapp. i thing this happens after long periods of inactivity, not sure tho. It is pretty hard to explain so sorry if u didnt even get it.
maybe i have to change some setting on the router or something ? thanks
Click to expand...
Click to collapse
I know exactly what you mean because I have exactly the same problem. I got the problem when I upgraded my rom from v13 to the latest Android Revolution HD 31.3 for my HTC One X. I have installed the firmware and everything, not exactly the first rom I've ever upgraded. No solution though :l
Poroto said:
Hello, well this happens almost everyday. When im on whatsapp conected through wifi, theres a long period of time in which i cannot send nor receive messages, as if i wasnt even connected to the internet. Once it magically connects, whatsapp all of a sudden receives all my messages and sends every message i tried to send earlier. However, this does not happen on the browser or any other app that uses internet, it only happens with whatsapp. i thing this happens after long periods of inactivity, not sure tho. It is pretty hard to explain so sorry if u didnt even get it.
maybe i have to change some setting on the router or something ? thanks
Click to expand...
Click to collapse
yea i also have the same prob but with mobile data not with wifi.
try to uninstall your whatsapp and then again install it from google play. Hope it works
Poroto said:
Hello, well this happens almost everyday. When im on whatsapp conected through wifi, theres a long period of time in which i cannot send nor receive messages, as if i wasnt even connected to the internet. Once it magically connects, whatsapp all of a sudden receives all my messages and sends every message i tried to send earlier. However, this does not happen on the browser or any other app that uses internet, it only happens with whatsapp. i thing this happens after long periods of inactivity, not sure tho. It is pretty hard to explain so sorry if u didnt even get it.
maybe i have to change some setting on the router or something ? thanks
Click to expand...
Click to collapse
had the same problem and had it solved by downgrading the app version
It is a bug and hopefully be fixed in the next version
Hope it helps
machokingjim said:
had the same problem and had it solved by downgrading the app version
It is a bug and hopefully be fixed in the next version
Hope it helps
Click to expand...
Click to collapse
mind telling me which version you currently use ? so as to test it. thanks
Poroto said:
mind telling me which version you currently use ? so as to test it. thanks
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Click to collapse
2.11.23
machokingjim said:
2.11.23
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Happened to me 3 days ago after updating the newest update…downgraded but still the same
doc_v15 said:
Happened to me 3 days ago after updating the newest update…downgraded but still the same
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Updated to the latest version too
But cant find that problem mate
Working perfectly in both the wifi and mobile data

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