I have the latest version of Sync Manager loaded on my Windows 7 PC. When I connect my HTC One with the USB cable, my PC sees the HTC One as a connected Portable Device and pops up the AutoPlay window with options of what to do with the device. However, the HTC Sync Mgr window says there is no phone connected. Notifications in the phone says that USB is connected and the USB debugging is connected.
What do I need to do to get Sync Manager to see the phone and to sync my Outlook Calendar and Contacts? Help would be most appreciated. TIA!
This is NUTS!!
DUTCH Van Atlanta said:
I have the latest version of Sync Manager loaded on my Windows 7 PC. When I connect my HTC One with the USB cable, my PC sees the HTC One as a connected Portable Device and pops up the AutoPlay window with options of what to do with the device. However, the HTC Sync Mgr window says there is no phone connected. Notifications in the phone says that USB is connected and the USB debugging is connected.
What do I need to do to get Sync Manager to see the phone and to sync my Outlook Calendar and Contacts? Help would be most appreciated. TIA!
Click to expand...
Click to collapse
This is really nuts. I have an email plus attachment from HTC Support telling me that I have to perform a Selective Startup on Win 7 in order to sync my HTC One with the HTC Sync Manager in Win 7.
I never had to do this with my Vivid!
Looks like I need to return the HTC One to the store and get a Samsung!
That's a silly reason to get a Samsung
Sent from my HTC One using Tapatalk 4
Nick281051 said:
That's a silly reason to get a Samsung
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Not silly at all! If the HTC One cannot be used to sync Microsoft Outlook Calendars and Contacts, it is not fully usable; and as such, needs to be replaced - be it with another HTC One that works properly or a Samsung.
FWIW, HTC Support has had me try a variety of different things, including trying to get the HTC One to be recognized and sync with HTC Sync Manager on a different computer. Same results, Both computers can see the HTC One, but HTC Sync Mgr will not recognize the device; and give the message "Phone not connected".
That points at the HTC One as being the problem - either hardware or software settings. HTC Support does not want to look there.
I guess it goes back to the store for an exchange.
Finally, A Solution
After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.
The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable
The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64
Then Double click the androidusb.inf file. Restart your PC and you should be good to go.
Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.
Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:
It really took far too many contacts with HTC:Support to get this thing resolved!
Flash in the Pan
Well, I was able to get HTC Syn Mgr to recognize and sync my Outlook Calendar and Contacts to the HTC One device yesterday one time.
Since then I have not been able to repeat the action; and HTC Sync Mgr absolutely will not recognize or sync the HTC One today. :crying: I think I need to take it back and exchange it for another one.
This problem is the same with two different USB cables and two different PC's. The only thing common is the single HTC One device.
An interesting side note. The calendars that did sync the one time are all synced one day off from the dates in Outlook.
Won't Play on the Same Playground
HTC Syn Manager will not play on the same playground as other sync software, even if that software is not active.
I had to uninstall ASUS Sync. Then uninstall HTC Sync Manager and it's co-workers; and then reinstall it.
It now works as it's supposed to work.
HTC is aware of this, but actually seems to like the fact that they make you remove the ASUS software for the HTC Sync Mgr to work.
When I suggested that they need to update HTC Sync Mgr so that it will play on the same playground as other sync software, their answer in not so many words was essentially "Don't hold your breath."
DUTCH Van Atlanta said:
After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.
The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable
...
Click to expand...
Click to collapse
Thank you for the information, but I cannot get it to work, I do not seem to be able to update the driver. The androidusb.inf file just opens in Notepad if I access it directly and if I try updating via Device manager, it says all is up to date and I am not even able to choose the file, only the directory with the file. Would you please have any ideas what I might be doing wrong?
I am running Ignorance V5 custom rom on my HTC One V and these problems started only after installing it.
Mr.
DUTCH Van Atlanta said:
After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.
The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable
The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64
Then Double click the androidusb.inf file. Restart your PC and you should be good to go.
Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.
Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:
It really took far too many contacts with HTC:Support to get this thing resolved!
Click to expand...
Click to collapse
//
This worked for me; just updated the device drivers on my windows pc and boom all worked fine.
Hi everyone,
i have a problem with htc sync, too. When i connect my HTC with my PC (Win7) and start the HTC Sync Manager, then first it says: phone connected (loading data). After one minute it says: device unavailable. please reconnect your device [4]. I reinstall the newest driver, the newest HTC Sync Manager, restart both my HTC and my Computer, but nothing worked. Can someone help me? I have the newest ViperRom (7.0.2) with ElementalX Kernel (18.0).
thepate94227 said:
Hi everyone,
i have a problem with htc sync, too. When i connect my HTC with my PC (Win7) and start the HTC Sync Manager, then first it says: phone connected (loading data). After one minute it says: device unavailable. please reconnect your device [4]. I reinstall the newest driver, the newest HTC Sync Manager, restart both my HTC and my Computer, but nothing worked. Can someone help me? I have the newest ViperRom (7.0.2) with ElementalX Kernel (18.0).
Click to expand...
Click to collapse
Follow nkk71's FAQ Question #2. You might also just uninstall HTC Sync Mgt (keep the drivers), a lot of folks don't use it because it can be problematic.
majmoz said:
Follow nkk71's FAQ Question #2. You might also just uninstall HTC Sync Mgt (keep the drivers), a lot of folks don't use it because it can be problematic.
Click to expand...
Click to collapse
Thanks for your answer. I will try it. Unfortunately I need HTC sync manager to copy some playlist from iTunes on my HTC one. Because I know where my music I have on iTunes is, but there it is sorted by interpreters (Windows explorer), but I only want to copy some playlist, and it is not easy to create all these playlist again on my HTC one...
"The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable. The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64/ Then Double click the androidusb.inf file. Restart your PC and you should be good to go."
Click to expand...
Click to collapse
THANK YOU! 2 hrs of dicking around when my wife's HTC One M8 would no longer sync ... tried everything and stumbled onto this post. Had to install from device manager update driver rather than double click. But this manual effort worked. I remember on many of the reinstalls the Android driver did not install and then didn't show as in error ... Can't tell you how much I appreciate you sharing this. Outlook syncs fine every time ... Don't have any ASUS stuff on my desktop. Would a boot into safe mode or msconfig clean boot solve the ASUS conflict?
Its keeps saying "update needed" and "this device needs to connect with the latest version of HTC Sync Manager. Please checkup for update or download". What confuses me is that I have the latest version of Sync and my phone shows up for one second and then the message pops up. Can anyone help?
BTW I started experiencing this after unlocking my bootloader.
but i couldnt see androidusb.inf file in the folder you mentioned.
DUTCH Van Atlanta said:
After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.
The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable
The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64
Then Double click the androidusb.inf file. Restart your PC and you should be good to go.
Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.
Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:
It really took far too many contacts with HTC:Support to get this thing resolved!
Click to expand...
Click to collapse
I couldn't find androidUSB.inf file but I re installed htcsync & it asked me to update windows media player... updated it.. restarted system and re connected and it took only few minutes to detect the device .. thanx everyone...
Related
Not sure if anyone has been looking fot them or if anyone knows, BUT the Hero manual and HTC sync are loaded onto the supplied memory card.
Just connect it to your pc select notifications at the top of your hero then you you should see USB connected. Select it and then select mount. It then sees your Hero as a USB drive. Just drag and drop the files onto your pc`s desktop. Then install HTC sync. It then allows you to sync contacts in outlook etc.
I've got a real problem!
Just got the Hero home, WITHOUT knowing HTC Sync was on the card...
Turned it on... the SD was indicating as broken... "please format"... so I did... no more HTC Sync...
Is there a place I can donwload it from? I tried the HTC Support website... but it can not find the phone on either PC...!
Can anyone Help please?!
Sidewinder_UK said:
I've got a real problem!
[...]
Is there a place I can donwload it from? I tried the HTC Support website... but it can not find the phone on either PC...!
Can anyone Help please?!
Click to expand...
Click to collapse
http://www.htc.com/hero/m/en/index.html
dont even bother trying htc sync if youre running win 7 x64, it simply doesnt work... even if you install the vista driver manually from the android sdk, i ended up importing my contacts into my google mail account and syncing over the air, better that way anyway as it is always sync'd live.
It should sync with win 7 64bit if you install the Dream driver
R3PUBL1K said:
It should sync with win 7 64bit if you install the Dream driver
Click to expand...
Click to collapse
I have the same issue... and even with the Dream Driver installed, it won't sync... I now sync over Gmail as well.... and as a Workaround, this is OK for me.
Heppieboeddah said:
http://www.htc.com/hero/m/en/index.html
Click to expand...
Click to collapse
Thank you!!!!
yah but we want the htc rom update utility ,...how to get that the serial no doesnt match
I've got it working under Windows 7 x64. You just need the Windows Vista x64 drivers and a copy of dpinst.exe and you should be good to go. I can mail you dpinst when I get home if you pm your address.
If there's a need for it, I can create a msi package that will install the drivers automatically (but not until at least the weekend).
Florida.
Dear All,
I have an LG Optimus One. I have google mail and office's microsoft exchange mail. All my contacts on the phone automatically came due to exchange server.
I wanted to sync my phone with home PC so that any new contacts created at home / office are synced.
Problem: The Optimus One does not syn with home PC. (It automatically sync with Office PC via exchange server).
Solutions tried:
1) Tried using LG PC Suite that came with the phone to sync contacts with home PC. It does not syn even a single contact.
2) Tried the updated PC sync.
3) Tried the LG outlook sync.
4) Even tried syncsquare - it also did not sync a single contact.
I have attached the screenshot for your reference.
Please let me know how to sync the Optimus One's contacts with home PC. I have both windows and Gentoo Linux at home and hence can use any OS to sync.
Thanks a ton in advance.
Regards,
Enable wireless u will be able to sync after that.
Sent from my LG-P500 using Tapatalk
I have wifi and GPRS enabled.
Hi,
First of all go to settings->SD card and phone
storage->uncheck 'Mass storage only' option. Now connect
the phone to the PC via USB. A green android bot will
appear which will notify you that the USB is connected. Now
you have 2 options:
1)Select 'Turn on USB storage' on the phone. The green bot
will now turn orange.(Alternatively, you can open the
notification bar and press upon 'Select to copy files
to/from your computer') Now you can access your memory card
through your computer. To disconnect press 'Turn off USB
storage' on the phone
2)To connect via PC suite: When the green bot appears,
don't select 'turn on usb storage'. Just open PCsuite and
select 'connect phone'. Now you will be able to sunchronize
your phone with the PC and also be able to update your
phone.
I can't even sync anything Tried everything, so I went to using the device to backup itself and sync with the cloud.
Hi All,
I have tried everything. The device is not connected as 'mass storage' when connected by USB.
The device is found by PC Suite (See screen shot) but is does not sync any contact.
Please help. I have more than 1000 entries in my address book on the Droid (ie. I got it from my Exchange Server).
Regards,
same problem for me
The PCsuite sees phone, it starts sync but after one minute the message "No response from phone" appears... Any help?
Any solution for this problem? My LG PC Suite crashes when I try to sync anything. Stupid.
theSuda said:
Any solution for this problem? My LG PC Suite crashes when I try to sync anything. Stupid.
Click to expand...
Click to collapse
yeah, mine too. I'm using w7 32 bits and it keeps crashing when I try to sync. i gave up and sync via google contacts.
Is it a windows 7 specific problem?
I tried installing LG pc suite IV on 3 different PC's (all windows 7 64 bit), but I can't sync contacts. Also, superoneclick crashes when i try to root it. The details of the phone are:
Android Version: 2.2.1
LG software version: V10c
Kernel version: 2.6.32.9
Please let me know if anyone else has found a solution to this problem. Else I will have to find a PC running XP
rsnfunky said:
Solutions tried:
1) Tried using LG PC Suite that came with the phone to sync contacts with home PC. It does not syn even a single contact.
2) Tried the updated PC sync.
3) Tried the LG outlook sync.
4) Even tried syncsquare - it also did not sync a single contact.
Click to expand...
Click to collapse
Try myphoneexplorer. It's free, it works!
I'm a newbie so I can't post links, you'll have to google it.
I faced the same problem with optimus one with the pc suite iv version which came with the sdcard.
i updated the pc suite and tried , it worked for me .
I use LG Optimus One (indian) p500, V10E_00, 2.2.2
with Windows 7 Laptop (64 bit).professional edition and ms office 2007.
brotherofkalel said:
Try myphoneexplorer. It's free, it works!
I'm a newbie so I can't post links, you'll have to google it.
Click to expand...
Click to collapse
saved my life THX many times,
here is link, i will do you a favor and post it
Download from HERE
i have the same phone and problem says no reponse from phone and i am using windows xp .. tried all the different pc syc versions i can find all do the same i am trying to connect for syncing everything and i also seen somewhere that i can get it to upgrade to gingerbread with it
Hi All - new EVO 3D this weekend, moving from AT&T/iPhone to Sprint. I have the latest HTC Sync installed and running on my Win 7 Home Premium x64 system, then plug in the phone. Windows detects the phone, shows it in the device manager as "Android USB Device/My HTC" and as a disk drive "HTC Android Phone USB Device" but the phone never finds HTC Sync and eventually gives me a message on where to download HTC Sync.
USB debugging has been tried on and off
Virus protection (Avast) has been tried on and off
Windows Firewall has been tried on and off
- and all the combinations of the above 3
Any ideas or drivers to try?
Thanks
Solved - Run As Administrator
Problem solved with a search on the Android forums - moved the driver files to system32 and ran HTC Sync as Administrator.
Thanks
My hox+ will not connect to ADB on my Windows 7 machine. It works fine in OSX, so it shouldn't be a hardware issue. I have tried installing HTC Sync, uninstalling the driver manually, browsing for drivers on the file system, and pretty much anything else I could find online for the hox and hox+.
The only thing I can get to install for the device is the default Microsoft MTP driver. Even if I uninstall it, restart my machine and plug the phone back in, it just comes back with that same driver. It never gives me the chance to choose my own before it shows up as an MTP device.
Does anyone have any suggestions to get this working?
EDIT: More info
I have flashed the AT&T CWM recovery to my device, and it is NOT rooted.
Try another usb port.
Is usb debugging turned on in settings?
Sent from my HTC One X+ using xda app-developers app
Don't worry about the MTP driver, it's irrelevant. As the poster above me said, first try a diffrent usb port, one that connects directly to the mobo. ADB does not play nice with usb hubs.
Sent from my HTC One X+ using Tapatalk 2
AndroHero said:
Don't worry about the MTP driver, it's irrelevant. As the poster above me said, first try a diffrent usb port, one that connects directly to the mobo. ADB does not play nice with usb hubs.
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
This is on a laptop, I am not connecting to a USB hub. I've tried each USB port with the same result.
I have also tried every combination of turning debugging on and off, each time the device will just reconnect as an MTP device. ADB still does not detect anything. I am an app developer, and I have a bunch of other devices that work fine.
Has anyone got this to connect to adb on a Windows machine successfully?
EDIT: Would having a custom recovery installed affect ADB on my stock rom? I have the AT&T CWM recovery installed.
bump, I really would like to get this resolved. I am going to try and call HTC today to see what they say about this issue.
Let us know how much support HTC offered, since it is AT&T branded. And how you worked around telling them you installed custom recovery?
Sent from my HTC One X+ using xda app-developers app
USB debugging enabled?
Sent from my HTC One X+
This might help, I had a similar issue. I installed HTC Sync which installs the drivers, then I uninstalled just the HTC Sync app leaving the drivers.
http://forum.xda-developers.com/showpost.php?p=36541164&postcount=44
nespid said:
Let us know how much support HTC offered, since it is AT&T branded. And how you worked around telling them you installed custom recovery?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
No need to "work around" having a custom recovery installed. This has nothing to do with the device not being detected properly in Windows 7 while booted into the OS.
Spoke with tier 1 support and he didn't really know what ADB was, but still tried all the usual troubleshooting. The support request was escalated and I got a call back yesterday where the tech was more knowledgeable. He tried all the install/uninstall driver stuff that I did, which still did not work (uninstall/reinstall driver, force install in device manager, remove all htc drivers using USBDeview). After that did not work he had another idea that ended up being the solution. I'll put that below for anyone that has the same problem.
How to solve HTC One X+ not detected by ADB:
Download and use USBDeview to remove all instances of HTC drivers.
Open the androidusb.inf file in your HTC drivers folder (you are going to need admin privs to write to this part of the filesystem, open Notepad as Administrator and then open the file). Modify the ClassGuid=XXXXXXXXX... with the Device class guid of your HOX+ including the { }. It is found under Details in Device Manager properties for your device. Save the file back to its original location.
Now open Device Manager. Find the device (mine was under Portable Devices), Right-click -> Update Driver Software -> Browse my computer for driver software -> Let me pick from a list of device drivers on my computer -> Have Disk... -> Browse for androidusb.inf (x64 Windows 7 it is in C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64) -> HTC, Corporation -> MY HTC -> Ok. Congratulations, your device should now be detected by ADB.
Greets All,
I didnt know if this was on here, or if anyone had figured it out, but I couldnt get the HTC Sync program to install drivers into Windows 2003 server, so after about 2 hours I finally figured a way to get it installed. But I ran into another issue: I couldnt get the One Max to be recognized by the HTC Sync Manager to sync the phone, after hours of trying, I finally figured it out and thought I would share my findings for anyone else that might be having a issue:
1) Getting drivers for windows 2003 server
2) Getting the HTC Sync Manager to work correctly with Windows 2003 Server (Possibly a XP issue as well)
First, attached to the bottom of this post is the drivers extracted for windows 2003 to recognize the HTC One Max.
Connect the phone to the computer, it will then ask you for the CDC serial driver, Dont choose to let it find it online, then pick the first radio button and then point to the directory of the drivers from here, and then it will prompt you for you for a ".sys" driver, again point it to this folder. It will then or should find the MTP driver and should install without your help. Then you can install the HTC Sync Manager.
Once its installed, you will find that it wont find your phone and connect to it, I waited and waited nothing. What you need to do is below:
After installing HTC Sync Manager, the driver that needs to be installed will be located in the folder attached here.
Go into Device Manager and find your device under "Imaging Devices -> Digital Still Camera", or "Imaging Device -> HTC One Max", or under "Portable Devices -> HTC One X/S".
Go to update that driver, and do a force update where you pick the driver (bottom selection), if you choose for it to find it, it wont. Choose the folder you downloaded from here and point it. XP's own MTP driver doesnt work with the One Max, but the HTC MTP driver does!
Once installed it will change locations to Portable Devices and under it, it will say HTC One Max (Driver version should be: 1.0.0.15, Date: 10/18/2013).
Then connect your phone and you should be connect almost instantly!
I can now both use HTC Sync Manager, and browse the filesystem through My Computer.
Hope this helps you guys out!
I cant believe I am the only one that this helped. I thanked it when you first posted because I knew it would come in handy at some point. Unfortunately I didnt think about it and spent a good couple of hours myself before I found it searching again. Windows xp does not like this phone straight out of the box. Thanks again!
504 views, and 105 downloads, its helped more then people have let on, but over the years I've learned somestimes you get replies, sometimes you get eggs. The main thing is its helped at least 105 people.
And yet just 2 ppl wanted to click the Thanks button :/