I've recently unrooted and reset the flash counter on my water damaged phone.
What else do I need to do, to get it passed the warranty checks at Samsung HQ?
Thanks in advance
Water damage will be noticed. Has bin before and rejected.
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alliances+siyah
How will they notice it?
Would you suggest I get it repaired via a third-party such as this:
http://www.mytrendyphone.co.uk/shop/samsung-galaxy-s3-100960p.html
Does the phone still work? You could take your chance but I'll bet you will be one of the 27% that they cant fix without costing you extra.
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alliances+siyah
andrewwright said:
Does the phone still work? You could take your chance but I'll bet you will be one of the 27% that they cant fix without costing you extra.
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alliances+siyah
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=45200521
The phone's system still works it's just the screen is really dim and green. I had a look inside the phone and it looks like something has gone wrong around the screen's connection to the motherboard.
I was thinking of replacing the water indicator stickers, unrooting it and reseting the flash counter. Then I don't see how Samsung could know?
Do that and send it to them. And hope they fix it. If not then send it to a local shop for repair. Local will be cheaper than sams service centre. But worth a try if you think it might get fixed through service centre under warranty.
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alliances+siyah
If I reset my flash counter by triangle away, will my phone pass warranty?
Sent from my GT-I9300 using XDA Premium 4 mobile app
andrewwright said:
Do that and send it to them. And hope they fix it. If not then send it to a local shop for repair. Local will be cheaper that sams service centre. But worth a try if you think it might get fixed through service centre under warranty.
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alliances+siyah
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Click to collapse
So do Samsung offer to fix it for free if they don't see any signs of a breached warranty?
If they detect the warranty has been breached do they still offer to fix it for a price? (if so any ideas on how much they charge?)
Nyrus said:
If I reset my flash counter by triangle away, will my phone pass warranty?
Sent from my GT-I9300 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I don't see why not if you haven't set off the water indicator stickers or opened the phone yourself.
I followed this video to reset my counter and flash to stock:
http://youtu.be/WzydHUG7XZE
If warranty is good and cant tell you opened it up then yes if not you will have to send it to Samsung for repair. Never had dealings with sam so not got that much info. Best bet is to take it to a local shop and let them look. Its been in water so I would imagine that they could tell.
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alliances+siyah
synthecypher said:
How will they notice it?
Would you suggest I get it repaired via a third-party such as this:
http://www.mytrendyphone.co.uk/shop/samsung-galaxy-s3-100960p.html
Click to expand...
Click to collapse
They will notice it since the phone has various moisture sensors inside.
SignetSphere said:
They will notice it since the phone has various moisture sensors inside.
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Click to collapse
Even without them, they will notice. They are electronic experts. They know what water damage looks like
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
Even without them, they will notice. They are electronic experts. They know what water damage looks like
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
I depends in what water does it goes, if it goes in a pure water then no one knows , but if the water is impure all of them ( except distilled water) then they will know.
fotbal5 said:
I depends in what water does it goes, if it goes in a pure water then no one knows , but if the water is impure all of them ( except distilled water) then they will know.
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Click to collapse
Water damage is water damage. If it is damaged by water - it is noticeable, regardless of the type of water.
The argument with distilled water is it is far less destructive because it doesn't conduct electricity any where near as much as contaminated water. It is often used to clean circuit boards where isopropyl is unavailable. Dropping in distilled water should minimise short circuits when the device is powered on so once dried out, the phone should still work. This is not the onle water damage though. Water damage also means corrosion. Even distilled water oxidises so if water damage via corrosion occurs, it will be noticed - even if distilled water was the source.
Related
Ok i dropped my GS2 in water the other day aswel but i took it off within few seconds,I kept the battery and phone in uncooked rice overnight.Next morning when i try to switch it on, walla! it started perfectly until it showed low battery. I kept the phone on charge(battery with exclamation mark appeared on screen) then i tried to switch it back On after a while but it just wont start !! HELP
You could try the hair dryer trick..
Swyped from HTC Desire S using XDA Premium
Let it rest more. I dropped my laptop into water in the bathtub, not full of water, but the water was on. Waited two weeks and laptop was fine, no rice was used btw.
Sent from my Samsung Galaxy S II using the xda premium app.
The rice trick should have done it, I recommend it often, but I fear you may now have damaged the phone by not leaving it long enough and subsequently putting it on charge.
Also note, most phones have water damage litmus indicators in now so your warranty is screwed too.
Sent from my GT-I9100 using Tapatalk
alias_neo said:
The rice trick should have done it, I recommend it often, but I fear you may now have damaged the phone by not leaving it long enough and subsequently putting it on charge.
Also note, most phones have water damage litmus indicators in now so your warranty is screwed too.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Depends really, you can insure a phone at most stores these days and they will replace it regardless if you do. If your household insurance is all risk, this will cover your phone as well. (note both options costs extra money a month)
But if he does not have any of that he is indeed screwed.
Also, when dropping a phone in the water remove the battery and let it dry for at least 1 week. prefered 2 weeks. Do it in dry rice or with those moist absorbing packs you find in shoes and **** these days.
It's very possible only your battery is dead, considering the phone switched on fine and it's only the charging that doesn't work. Buy a cheap battery off ebay and try it out.
I think you might be right, If the phone would have been a goner it wouldn't have started at first.But i just cant find the water damage indicators on battery or phone,just to check if i can get it repaired through warranty
Syrellaris said:
Depends really, you can insure a phone at most stores these days and they will replace it regardless if you do. If your household insurance is all risk, this will cover your phone as well. (note both options costs extra money a month)
But if he does not have any of that he is indeed screwed.
Also, when dropping a phone in the water remove the battery and let it dry for at least 1 week. prefered 2 weeks. Do it in dry rice or with those moist absorbing packs you find in shoes and **** these days.
Click to expand...
Click to collapse
Well i guess ur right.Its not the first time my phone got water damaged.In past my HD2 actually sat in water for much much long time but then i kept the phone near heating for 4-5 days and it worked perfectly well.
(although the damage indicators turned red)
chelseafan said:
Ok i dropped my GS2 in water the other day aswel but i took it off within few seconds,I kept the battery and phone in uncooked rice overnight.Next morning when i try to switch it on, walla! it started perfectly until it showed low battery. I kept the phone on charge(battery with exclamation mark appeared on screen) then i tried to switch it back On after a while but it just wont start !! HELP
Click to expand...
Click to collapse
Hehehhe you are so dumb man ;-)
tooo sad
Do you know where are the water damage indicators on GS2 ??
chelseafan said:
I think you might be right, If the phone would have been a goner it wouldn't have started at first.But i just cant find the water damage indicators on battery or phone,just to check if i can get it repaired through warranty
Click to expand...
Click to collapse
I'm just speculating about the indicators on the sgs ii, it's common practice for other manufacturers to use them, often in plain sight. The gs ii, may not have any but if it does they're probably inaccessible inside.
Best bet is to examine some tear down photography. Maybe ifixit has one?
Sent from my GT-I9100 using Tapatalk
Uncooked rice is inefficient. Not sure why people use that when they can use either silica gel or desiccant, both of which come when you buy certain dry foodstuff or PC cases/computer parts/cameras (or you can buy it from the camera store). Is it worth saving a few dollars and risk the water being in your phone for that much longer?
alias_neo said:
I'm just speculating about the indicators on the sgs ii, it's common practice for other manufacturers to use them, often in plain sight. The gs ii, may not have any but if it does they're probably inaccessible inside.
Best bet is to examine some tear down photography. Maybe ifixit has one?
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-2-Teardown/5861/1
Do you see any water damage indicators ?
chelseafan said:
Ok i dropped my GS2 in water the other day aswel but i took it off within few seconds,I kept the battery and phone in uncooked rice overnight.Next morning when i try to switch it on, walla! it started perfectly until it showed low battery. I kept the phone on charge(battery with exclamation mark appeared on screen) then i tried to switch it back On after a while but it just wont start !! HELP
Click to expand...
Click to collapse
Hello everybody...
I'm almost in the same situation as chelseafan...
GS2 dropped in the water, switched off, tried to dry it with my hairdryer, then successfully switched on. Everything seemed to work just fine, but then it suddenly died and I couldn't turn it on again.
I probably didn't wait enough to let it dry (a couple of hours) and now it's in a box with rice and silica.
I couldn't find any water detector sticker or similar, is there any feedback for this kind of sensors on the GS2? I was just trying to understand if I can get it repaired in warranty or not...
Thanks to everybody!
I couldn't find any water detector sticker or similar, is there any feedback for this kind of sensors on the GS2? I was just trying to understand if I can get it repaired in warranty or not...
Nope water damage is chargeable .Indicator somewhere under the camera area .
jje
JJEgan said:
I couldn't find any water detector sticker or similar, is there any feedback for this kind of sensors on the GS2? I was just trying to understand if I can get it repaired in warranty or not...
Nope water damage is chargeable .Indicator somewhere under the camera area .
jje
Click to expand...
Click to collapse
Thanks jje, I'll try to let it dry some days more and then we'll see... Maybe I'm lucky!
Speaking from experience, rice works, but overnight is not enough, should have left it longer, next mistake is powering it on and charging it, water and electricity do not mix, that may be the stick that broke the camels back, but I hope not in your case.....
sachilleas said:
Link in orriginal post to ifixit
Do you see any water damage indicators ?
Click to expand...
Click to collapse
As I see it in the pictures there are two Water Indicator stickers in the phone.
1. In de corner of the battery compartment, down to the right
2. In de back housing, not the battery cover, between the small camera window and the speaker opening.
You can see them in the pictures 1 and 2 of Step 4.
Apparently Samsung uses white stickers with blue/purple crosses on it. They are about 3 by 3mm.
I've been lucky! After 3 days turned off and closed in a box with plenty of rice and silica, my GS2 is back and working perfectly! No issue detected so far!
So, a little list of suggestions after my bad experience:
1- GS2 is NOT waterproof
2- the fastest you take it out from water the best chances to have it working again you have
3- take out the battery as fast as you can and don't turn it on
4- silica and rice worked just fine for me, but be patient, you will need at least 3-4 days
5- be perseverant: after one day of treatement I couldn't switch on my GS2, but atter 3 days everything was ok!
Hope this will help others!
Sent from my GT-I9100 using XDA App
I'm having a nightmare with Samsung UK repair centre. Could do with some advice...
I'll try to keep this short. Basically my phone has had reboot problems since I bought it back in May. It would reboot itself while sat on a desk or in my pocket (on standby). Every now and then it would get stuck in the boot animation loop and require a factory reset. It went back to Carphone warehouse once for a repair, where they flashed it and replaced the battery, but this did nothing to fix the problem, and after a few months of perseverance with the rebooting ( I couldn't bring myself to wait another 4 weeks repair time...) I had had enough and contacted Samsung direct as their repair turnaround is shorter, and it went back to them for repair. I got the phone back today and they are claiming the fault is water damage and as such the warranty is void. This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
They could not give any sort of detail on the water damage, but suggested that it may be discolouration on the motherboard. I recall in the first few weeks of owning the phone the phone got very hot (too hot to touch against your shin hot). Could this display similar colouration to water damage?
I seem to be banging my head against a brick wall with the repair centre call centre and Samsung customer support are not offering any resolution options. I'm loathed to write off my warranty and a £500 phone cost. So any advice would be appreciated.
pixate said:
This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
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Click to collapse
what moisture do you expose your phone to in general use?
Humidity in the air (not much of that in the UK...) Kettle boiling in the kitchen. That sort of thing... The point I'm making is that it's not been exposed to moisture beyond that expected in normal use, something the phone should be resistant to.
Its probably the usual condensation fault across all makes of phone its a known warranty reject .
Water damage is shown by on-board indicators .
One Samsung have refused warranty fair enough you can proceed by writing directly to Samsung UK stating your case .Or pay for a specialist phone engineers report and if they find no water damage then go back to Samsung .
jje
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Do you have a telecommunications ombudsmen in your country?
If so contact them and put your case forward.
I bet after they contact your carrier, retail outlet or Samsung you get a new phone.
I know a mate who got a new phone from both the carrier and the manufacturer.
Sent from my GT-I9100 using XDA App
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
pixate said:
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
Click to expand...
Click to collapse
Its not a network problem so OFCOM is no use . The phone is not part of your network contract .
Under UK consumer law your supplier of the phone is liable for warranty .You have since been to Samsung who in law have no responsibility bar their extended warranty .
Samsung have said no its a user fault we are not responsible so its up to you to prove them wrong .
Trading standards will have experience of the water damage issue and may be of help .
jje
Hi all
Some how my S3 has become water damaged and the neither the speaker or haptic keys work. I've opened it up and there#s some burn on the pcb.
What do you think my best solution is? (It was bought in August). I don't have insurance on it, and I've rooted it.
Many thanks
monkmeister901 said:
Hi all
Some how my S3 has become water damaged and the neither the speaker or haptic keys work. I've opened it up and there#s some burn on the pcb.
What do you think my best solution is? (It was bought in August). I don't have insurance on it, and I've rooted it.
Many thanks
Click to expand...
Click to collapse
If you can, the first step I would think, would be to make use of triangleaway to resent binary counter. Then you could try speaking with Samsung directly. No guarantee that they would do anything however.
Are you sure the phone is completely dried at this point? No residual moisture causing any problems? Could try the bag of rice for a day to leech any possible remaining moister to see if it improves, although not likely if it has burns.. but might be worth a shot.
Hi,
My phone got stuck looping on the Samsung logo. Sent it away for repair and currently the status is "Device Beyond Economical Repair
".
Can you take a look at the attached picture and let me know what you think it represents? (It was uploaded by the repair company to my repair status page).
Are they suggesting that I've damaged the phone and the item won't be covered by warranty... or that the item will be covered by warranty.
If it's the latter, why bother taking a picture, just hurry up and replace the phone.
This was done through EE repairs (UK) and quite frankly the whole operation is slow and incompetent. I've rung three times to get an answer, the first two times I disconnected after being on hold for 30 mins. The third time I was disconnected mid call. Will have to ring again next week as they aren't available at the weekend.
Device Beyond Economical Repair
Means it will cost to much to repair .
No indication of warranty or not judged on the information you have posted .
Do you have an I9300 ??
http://www.ifixit.com/Teardown/Samsung+Galaxy+S+III+Teardown/9391/1
Economic repair means its too expensive to repair. If it was covered by warranty, you'd have a replacement rather than a fix, however since they're telling you its beyond economic repair, I would assume its not covered by warranty
Sent from my GT-I9300 using Tapatalk 4
orygnedi Camaret
Hi, thanks for the replies.
Yes it's an I9300 and it's within the Samsung warranty period.
Any idea what's being illustrated in the attached image?
Looks like water exposure but best they clarify
Sent from my GT-I9300 using Tapatalk 4
I have had a look at the tear down and the repair manual and cannot tell what it is as i don't see a water indicator in that position .Looks more like a heat sink from the pictures.
That was my guess too Frustrating because it hadn't ever got wet. Thanks for your reply!
aph5 said:
That was my guess too Frustrating because it hadn't ever got wet. Thanks for your reply!
Click to expand...
Click to collapse
Condensation = wet
JJEgan said:
Condensation = wet
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Click to collapse
Yep, and if it is indeed water damaged then it must have been through condensation.
Hi guys.
My s3 fell on the water, I dry it but now any sim card is not recognized and the imei shows as null/null and the baseband is unknown. I cannot send it to warranty since it fell on water. Is there anything I can do?
I read that flashing the perseu kernel could help, is that true?
Thanks in advance for your help
first try to factory reset the phone . if you want to flash something try flashing a stock rom. I don't know if perseus kernel can help . good luck
If the only trigger for this event is water exposure, flashing nothing will help. If baseband and imei showed null only after this event, well that's that.
The only way of getting a phone operational after swimming (which is not always successful...
1) remove battery immediately. Do NOT power on
2) submerge immediately in a bag of uncooked rice (48-72hr minimum)
Any powering up before the end of the 48-72 hours will render this "trick" useless. Any heat will too.
Rice absorbs moisture. Heat evaporates water. Rice draws it out. Steam spreads it. Also, powering up causes heat.
Water is very corrosive so once components are identified as not working, chances are, they'll never work again. Even the rice trick, you need to be extremely lucky for it to work
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
If the only trigger for this event is water exposure, flashing nothing will help. If baseband and imei showed null only after this event, well that's that.
The only way of getting a phone operational after swimming (which is not always successful...
1) remove battery immediately. Do NOT power on
2) submerge immediately in a bag of uncooked rice (48-72hr minimum)
Any powering up before the end of the 48-72 hours will render this "trick" useless. Any heat will too.
Rice absorbs moisture. Heat evaporates water. Rice draws it out. Steam spreads it. Also, powering up causes heat.
Water is very corrosive so once components are identified as not working, chances are, they'll never work again. Even the rice trick, you need to be extremely lucky for it to work
Sent from my GT-I9300 using Tapatalk 4
Click to expand...
Click to collapse
Thanks for your input. But what do you mean with "that's that"?
Badelhas said:
Thanks for your input. But what do you mean with "that's that"?
Click to expand...
Click to collapse
I mean, it's done for. Nothing can be done to save.
rootSU said:
I mean, it's done for. Nothing can be done to save.
Click to expand...
Click to collapse
I've read that the guys who unlock phones and have proper "box" to do it can also repair the imei and base band problem. Just like samsung, but way cheaper. Is this true?
Badelhas said:
I've read that the guys who unlock phones and have proper "box" to do it can also repair the imei and base band problem. Just like samsung, but way cheaper. Is this true?
Click to expand...
Click to collapse
Yes, true when the issue is caused by a software fault. Your issue is a hardware fault caused by water. No amount of boxes can fix a software issue that results from hardware failure. The software itself in your case is fine, so there is nothing for them to do with this box.