This was originally a post about how i stumbled on a problem Chainfire 3D causes which ends up soft bricking your phone. I got a replacement phone from verizon through my warranty and it came with MDK build on it. Apparently its not a good thing to figure out loopholes in the system and share them so ive changed this post to warn people about installing the drivers from the Chainfire 3D app.
Doing a factory reset doesnt wipe root. The root binaries are in system and a FDR only hits data partitions. People doing this is also why insurance deductibles are going up and caps put on how many claims you can file.
Sent from my SCH-I545 using Tapatalk 2
Here goes more people frauding the system, people like you that make insurance claimed raise prices, just deal with what you have. We all want to be flashing yes but is this is what we are ultimately going to be doing for now on on new flagship devices? It's one of the reasons they actually lock bootloaders because if it were unlocked there will be even more cries about bricks and people attempting stuff without researching, we can all argue back and forth about all that but seriously guys? Breaking your phone on purpose, obsurd.
Sent from my SCH-I545 using Tapatalk 4
hexitnow said:
Doing a factory reset doesnt wipe root. The root binaries are in system and a FDR only hits data partitions. People doing this is also why insurance deductibles are going up and caps put on how many claims you can file.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Even if root isnt wiped during a factory reset they wouldnt see that. I would assume that once they try to boot the phone and it doesnt work theyll just use whatever software they use to set it back to stock and get it ready to send out to some other person. Im not saying this is the best idea. I just happened to stumble upon it and once i had an excuse to get a replacement i went for it. Obviously i very well could have used the stock tar file floating around and fixed it but i hate TouchWiz and the stupid features that came with the phone. I honestly doubt this is why insurance deductibles are going up considering i didnt use my insurance to get my phone replaced. it fell under the manufacturers warranty. if i wanted insurance to replace the phone i could have just dropped it "on accident".
bkob024 said:
Even if root isnt wiped during a factory reset they wouldnt see that. I would assume that once they try to boot the phone and it doesnt work theyll just use whatever software they use to set it back to stock and get it ready to send out to some other person. Im not saying this is the best idea. I just happened to stumble upon it and once i had an excuse to get a replacement i went for it. Obviously i very well could have used the stock tar file floating around and fixed it but i hate TouchWiz and the stupid features that came with the phone. I honestly doubt this is why insurance deductibles are going up considering i didnt use my insurance to get my phone replaced. it fell under the manufacturers warranty. if i wanted insurance to replace the phone i could have just dropped it "on accident".
Click to expand...
Click to collapse
You hate touchwiz but you bought a touch wiz based phone. Lol smh.
Sent from my SCH-I545 using Tapatalk 2
hexitnow said:
You hate touchwiz but you bought a touch wiz based phone. Lol smh.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Didnt hate it until after i had used it. I had planned on putting a custom rom on the phone as soon as i had gotten it. Ive seen how much faster the GS4 performs when its running a pure android rom. My phone is at least twice as fast now that ive switched from the stock rom to an AOSP based rom. i know it doesnt really mean anything but i also scored almost 2000 points higher on my Antutu benchmark test.
I wish there was an "unlike" or "thumbs down button" Don't break your phone on purpose people...
Sent from my SCH-I545 using XDA Premium 4 mobile app
If Verizon would just unlock everything people wouldn't have to accidentally break their phones. I personally bought the phone outright to keep my unlimited data I feel that since I did that I should be able to do what ever I want to MY PHONE! ! ! Plus I pay every month for my insurance and in doing so the insurance company takes the risk that something might happen to my phone to where they have to replace it and if nothing happens to my phone well that make out like bandits because I'm still paying each month for their insurance that I don't use.
"Si Vis Pacem Para Bellum"
"Oderint Dum Metuant"
haza12d said:
I wish there was an "unlike" or "thumbs down button" Don't break your phone on purpose people...
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Agreed
Sent from my SCH-I545 using Tapatalk 2
stvn2569 said:
If Verizon would just unlock everything people wouldn't have to accidentally break their phones. I personally bought the phone outright to keep my unlimited data I feel that since I did that I should be able to do what ever I want to MY PHONE! ! ! Plus I pay every month for my insurance and in doing so the insurance company takes the risk that something might happen to my phone to where they have to replace it and if nothing happens to my phone well that make out like bandits because I'm still paying each month for their insurance that I don't use.
"Si Vis Pacem Para Bellum"
"Oderint Dum Metuant"
Click to expand...
Click to collapse
I agree with you there. What i do with my phone is my business exspecially since i payed for the phone outright instead of getting it through an upgrade for free and i also pay for insurance. I didnt figure out how to break my phone then break it. i just figured out one thing on accident and decided not to fix it on my own (which i could have done very easily). The phone also had several issues right out of the box that would never seem to happen when id go into verizon. All the negative feedback to my post has forced me to change it to a warning about chainfire 3D. but that wont stop someone from figuring out they can get their phone replaced this way, but im also not forcing anyone to do this, its your phone do what you want with it.
Wtf is this thread all about? Warranty fraud isn't cool.
Lets not start a debate judging others morality/immorality or ethical/unethical decisions. This is so subjective, we might as well start arguing about whether there is a god or start debating about when the age of viability is for a fetus. Just keep your opinion to yourself, I don't care if you want to screw the system or not, theres not right or wrong in the grey area. Just dont be annoying about it like the people who knock on my door trying to convince me to join their religion, preaching they carry "the message of god". Like I tell them, then sing a prayer about it instead of annoying me, god damnit. This should be locked, the entire thread is a logical fallacy.
Sent from my SCH-I545 using xda app-developers app
Agree, this thread should be locked.
Users who think XDA is a site to perpetuate fraud are mistaken...To ask for help recovering from a bricked device is fine, you all should be fully aware of the chances you take when you came here, using fraudulent recovery maneuvers is not how we do things...be adult about your mistakes, claim accountability on your own and pay up.
And, for those who are offended about this, thanks, but instead of replying, next time just report the thread and a moderator will handle from there. Thanks
Thread closed.
Related
To get to the point, people DON'T UPDATE YOUR VIBRANTS and T-MOBILE HANDLES THE ISSUE HORRIBLY! Obviously this is not a universal problem, but if you do happen to be one of the lucky ones that bricks their phone with the update there is no saving it (at least with the help of T-mobile).
I just got off of the phone with tech support and they were less than helpful. After the regular punching in numbers, talking to two different people, and trying to re-boots that everyone with half a brain have tried, they informed me that they would replace the phone but I had to PAY for shipping. While I realize this is a normal policy when it comes to random malfunctions, which may or may not have been the users fault, this is absolutely ridiculous when the problem is 100% their fault. Seriously, T-mobile ships a top of the line phone that has some major flaws and inactivated software (media hub), then breaks the phone with it's official update, and somehow this is MY responsibility to pay to get fixed? The rep even asked if I at this point wanted to add insurance so next time I wouldn't have to pay for shipping and if I wanted to pay extra for expedited shipping! They were trying to make an add-on sale while fixing an issue THEY caused!
That's not even the end of it, because I was so irritated they sent me to a "loyalty specialist" (who sounded like a used car salesman). He rambled on about how he would waive the shipping fee (he made it sound like he just saved my first born child). I told him I appreciated that but it didn't fix the fact that T-Mobile was not handling the issue well. When a large number of phones break from an issue originating from the provider they should either 1) have re-furbished phones (or even set aside new phones if necessary) to replace these broken phones as they come up or 2) offer free over night shipping of the replacement phone. He told me that these options were too expensive for T-Mobile, and that if I like I could sign up for either of their two insurance plans, as they would allow me to do an in-store replacement (he later noted that one of them was only available within the first 14 days of owning the phone...). I couldn't believe they were trying to another add-on sale! The best part being, I later called around to all my local T-Mobile owned stores and none of them have the Vibrant available for in-store replacement (and never have).
So the Cliff-Notes of my rant:
1) DON'T UPDATE YOUR VIBRANT
2) If you did brick your phone, make sure to complain and they should refund the ridiculous shipping charge
3) If you don't own a Vibrant and are thinking about it consider the following (Don't let it stop you, just consider it):
- Still on 2.1, when Nexus One has been on 2.2 for months (and the Galaxy S 2.2 official ROM has been leaked so it does exist in some form.) => Meaning updates are super scarce and extremely late.
- T-Mobile is selling a good phone with many flaws, and their first attempt to fix it bricked many phones (do a google search I am not the only one).
- While it may be better than other companies, T-Mobiles customer service is FAR from flawless
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors.
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Had the same problem but this is a pretty fix using Odin.
If you install an update from an OTA T-Mobile should be held responsible
I don't know about you guys but when you have been a customer for 10+ years, T-Mobile will pretty much suck your balls.
Either way, if you guys rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Yeah why warranty the phone when you can just ODIN and fix it yourself? Do a xda search. If you're gonna use xda to complain at least use it to solve your own problems as well. Unless your phone is hardware locked it is 100 % fixable.
Sent from my SGH-T959 using XDA App
starkiller86 said:
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Click to expand...
Click to collapse
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors
Did you not read that part?
I bricked two stock Vibrants with the update. The second one failed during Mini-Kies update and was hardware locked.
It is a known issue according to the Tech guy that I spoke to while getting my replacement.
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
No, no.
This happened to me, I had a rooted phone I had uninstalled the inflight internet, etc on it and hadn't overclocked or anything like that. Phone kills itself. I went to the tmo store and they only make you pay for shipping if you take the overnight option.
PROTIP - DON'T ASK FOR EXTRA SPEEDY SHIPPING AND THEY'LL PAY FOR IT.
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
watcher64 said:
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
Click to expand...
Click to collapse
Word. That's one of the first things I did when I got the phone and was playing with the features. Switched it from phone storage to memory card.
Sorry to hear you lost photos.
Protip: Pay the damn overnight shipping fee...it'll be deducted from your bill (flex pay) which makes it free: )
Sent from my SGH-T959 using XDA App
Here is the business side
If I am T mobile every time some person has a problem and I offered free shipping, the Every moron would be shipping the device back for Any problem. Way way costly, so that is not going to happen. If you Really believe the phone is factory defective then, pay the shipping and move on. If you messed with it at all then the burden to resolve is yours and be honest about that. Remember the reason people are in here is to customize the phone and improve it. Like the XDA mantra sez.......... It is not just the result... but the journey....
Like one of the other posts stated:
If you rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Gr8gorilla said:
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
Click to expand...
Click to collapse
There is a hardware lock fix now, you really should flash that before you do anything else. Yeah, you run the risk of bricking with the hardware unlock, but it's probably a safer bet than flashing away.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
If you Odin it with the JI6 update, you might still be able to get a working system out of it. Worth a shot to see if you can get it without having to flash to stock first (which will wipe).
With all the time you spent with tech support, you could have found the thread that delineates how to fix your phone and update through odin. Its very easy and, frankly why be on a developers forum when you are not willing to tinker around a bit.
Sent from my SGH-T959 using XDA App
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
As long as the phone still powers on you can still use ADB Pull and save the data from the /sdcard folder. This update isn't a totally bricking the phone (at least it didn't mine) just making the display and inputs not work. To quote Billy Crystal: "He's only MOSTLY dead"
Odin was really simple to reflash the stock ROM and then I was able to do a nandroid restore from there.
The T-Mobile OTA update left my phone only booting to the vibrant screen, but it was a pretty simple fix with Odin. The hardest part was getting the proper drivers installed in windows!
Mini kies wouldnt even let me update,so I rooted and flashed bionix 1.8,works great.**** tmo.
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
mr2t32 said:
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If the update even gets that far...
I can confirm that I bricked my phone tonight. I was playing in Clockwork trying to get a ext4 partition using a sdparted.txt. I gave up with that because I could not get it to work properly. Well I decided to push my a rom from adb to sd and it was taking forever so I closed out cmd and proceeded to mount SD from recovery but it would not mount. So I figured the SD card was locked up with CMD or perhaps I corrupted the partitions. So I pulled the battery and popped the sd in my pc and everything was fine with the card. So I went back and put the sd card back in my phone and tried to boot it up and I got nothing. I then plugged the phone into my pc and got nothing.. No lights no boot nothing. It did try to install QHSUSB_DLOAD drivers. Which I know someone is already working on. I guess sprint will be getting a visit tomorrow with my brick. Sigh.. No matter how experienced you think you are you are always not experienced enough..
Just wondering have you tried turning it on while its not plugged in? It may take a few pushes of the power button. Well you mentioned you tried before you plugged it in but try a few times, one time it took me 6 presses of the power button.
Try pulling the battery out waiting for 5 to 10 minutes then put it back and try booting!
Sywped from mah Supasonic!
To answer both of you Yes I have tried many times of pushing the power button plugged and unplugged and also leaving the battery an for extended period of time. No charging light comes on and it prompts for the QHSUSB_DLOAD drivers. I am assuming this is what trevE has been working on. Thus leading me to believe it is a full brick.
Can you get to your Hboot?
Sent from my SPH-D700 using XDA Premium App
So, what exactly are you going to tell sprint after you bricked your phone by flashing a rom through a custom recovery?
Sent from my PG86100 using Tapatalk
sn0b0ard said:
So, what exactly are you going to tell sprint after you bricked your phone by flashing a rom through a custom recovery?
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
I was doing an OTA update and then it didnt turn back on.
Yeah, doesn't work like that. EVO 3D has emmc that is write protected that is designed to revert to stock if ota fails.
Sent from my PG86100 using Tapatalk
sn0b0ard said:
Yeah, doesn't work like that. EVO 3D has emmc that is write protected that is designed to revert to stock if ota fails.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
He could just say his phone turned off and now it wont boot. The employees at a Sprint repair center don't have the time or resources to launch an investigation into exactly how your phone failed and if it was his fault or not. Unless he opens his mouth or its some kind of physical/liquid damage they will give him a replacement no problem.
This is correct. By this I mean above post. They won't take the time to really check and you are not lying by saying it won't boot.
Sent from my PG86100 using XDA Premium App
Just tell them that you flipped the score on angry birds and then some crazy government stuff started flashing on your screen before it burned out. And then tell them that you might be the new intersect.
..
Sent from my PG86100 using XDA App
But what happens if he says that then the Sprint guys find out he was lying? Do they ever do anything?
Sent from my fingers.
zaner123 said:
But what happens if he says that then the Sprint guys find out he was lying? Do they ever do anything?
Sent from my fingers.
Click to expand...
Click to collapse
They won't find out if the phone wont turn on. The problem is that people are not smarter than the equipment they are working with and do stupid things like brick their phones, and return them while lying and in the end, the rest of us end up suffering. Before Android brought in a whole slew of retards who bricked their phones, insurance was a 50 dollar deductible. I fully expect it to be 150 soon.
If you are dumb enough to try stupid things and brick your phone, at least man up and be responsible and do the right thing. Yeah, thats not going to happen.
if you brick a phone why not do the right thing and get yourself a new one by manning up and paying for it. I mean dont we all talk about doing the right thing? If you dont wanna pay retail, I am sure they will let your renew your upgrade, if you tell them you can either buy a phone or pay the ETF and go elsewhere, they will usually let you upgrade the phone.
I cant believe you experiment with stupid **** when you know it might f up the phone.
If you have insurance you can just lose it and pay the 100.00 ded. the brick should be worth at least a 100.00 on ebay. I sold an og evo with a broken lcd and bad esn. in an auction it got 126.50 about a month ago.
Semantics said:
They won't find out if the phone wont turn on. The problem is that people are not smarter than the equipment they are working with and do stupid things like brick their phones, and return them while lying and in the end, the rest of us end up suffering. Before Android brought in a whole slew of retards who bricked their phones, insurance was a 50 dollar deductible. I fully expect it to be 150 soon.
If you are dumb enough to try stupid things and brick your phone, at least man up and be responsible and do the right thing. Yeah, thats not going to happen.
Click to expand...
Click to collapse
Meh just a soft brick, it's not like he's shipping it to them in pieces or anything. It just needs reflashed. If he were to use insurance the deductible would be nearly pure profit for them.
I remember seeing in another forum (can't remember which atm) that something was buggy in clockwork and it would zero out parts of the eMMC when formatting/partitioning something. It may be a good idea for someone to try and find out what it was doing to see if our version is prone to it also.
I decided to come back to my post and say a few more things. To the few who harped and lectured about taking my phone to sprint, I just wanted to let you know I explained to the sweet girl behind the counter that I was formatting my sdcard and some how the phones emmc got erased with it. She had no freaking clue Wtf I was talking about and just gave me a different phone. I never had any intention of claiming insurance or lying about how it happened. So you guys who whined can settle down now. But on another note this all happened on clock work and yes I was repartitioning the SD card via clock work / recovery - adb shell - sdparted.txt script.
Something funky happened when I did the battery pull after I could no longer mount the sdcard from within recovery..
Sent from my PG86100 using XDA Premium App
xHausx said:
Meh just a soft brick, it's not like he's shipping it to them in pieces or anything. It just needs reflashed. If he were to use insurance the deductible would be nearly pure profit for them.
I remember seeing in another forum (can't remember which atm) that something was buggy in clockwork and it would zero out parts of the eMMC when formatting/partitioning something. It may be a good idea for someone to try and find out what it was doing to see if our version is prone to it also.
Click to expand...
Click to collapse
I think that's the NookColor. You *cannot* format your SD (or on any non-stock rom) or you would format a portion of the eMMC and could (would always?) brick, hard....though it probably happens elsewhere, it's the entire platform from what I recall (of which the NookColor is a near reference design)...I think it was from confusion caused by how the partitions were referenced since you could boot from SD or eMMC or have any number of partitions on either.
If there were never any "retards" trying unknown things, there would be no dev community.
Sent from my PG86100 using XDA Premium App
SAShady said:
If there were never any "retards" trying unknown things, there would be no dev community.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
+1 I r tard
Sent from my PG86100 using XDA Premium App
Ok so I had to use Mobile Odin to flash back to stock everything, but I still have the counter (no triangle).
I had bought a Jig that was recommended on here, but it didn't work tried it on several phones just to make sure.
So will it work even with the port messed up, that way I can get another?
It does charge though, but PC won't recognize it and yes I tried different PCs and cables.
It might, but if you're sending it back to AT&T I wouldn't worry too much as long as you're on stock, and erase your internal SD card.
I did that months ago, with a flash counter of 2, and they never did slap me with a charge because of breaking warranty. Plus man, worse comes to worse, you tell them that a "friend" told you he could fix your phone, and you trusted him, but you never did anything other than use the Android Market. They'll buy that, thinking he must of tripped the counter. That was my exit strategy at least, but nah, never got called up even. Shame really.
autonomous-inc said:
It might, but if you're sending it back to AT&T I wouldn't worry too much as long as you're on stock, and erase your internal SD card.
I did that months ago, with a flash counter of 2, and they never did slap me with a charge because of breaking warranty. Plus man, worse comes to worse, you tell them that a "friend" told you he could fix your phone, and you trusted him, but you never did anything other than use the Android Market. They'll buy that, thinking he must of tripped the counter. That was my exit strategy at least, but nah, never got called up even. Shame really.
Click to expand...
Click to collapse
Ok that is a good enough answer for me to head over there.
Got a new phone
Sent from my SAMSUNG-SGH-I777 using XDA App
LiLChris06 said:
Got a new phone
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
Awesome. Glad to hear they took care of you.
cwc3 said:
Awesome. Glad to hear they took care of you.
Click to expand...
Click to collapse
The manager technician took out a paper and made sure it was stock by *#1234#.
His assistant didn't even know what phone it was.
Sent from my SAMSUNG-SGH-I777 using XDA App
LiLChris06 said:
Got a new phone
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
An actual new handset? or refurb?
Forgot to mention the guy in the AT&T store asked "how long have you had this screen protector?"
Mind you I don't and the screen was clean, I really felt like I got helped by morons but glad I was.
twiggums said:
An actual new handset? or refurb?
Click to expand...
Click to collapse
Looks brand new to me.
LiLChris06 said:
Forgot to mention the guy in the AT&T store asked "how long have you had this screen protector?"
Mind you I don't and the screen was clean, I really felt like I got helped by morons but glad I was.
Looks brand new to me.
Click to expand...
Click to collapse
Probably is a refurb but I've found the refurbs are better than the new. Normally less issues. The people in the AT&T store are clueless, they have not a clue what they are doing but I feel bad for them since they deal with the dumbest people in the world everyday and that would be the average cell phone user blaming them for losing their contacts and pictures. I laugh. I always go in and tell them specifically I need nothing backed up, I also tell them I factory reset and have everything at home on my computer. They normally get me in and out of there within 5 minutes.
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
Click to expand...
Click to collapse
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
Click to expand...
Click to collapse
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
Click to expand...
Click to collapse
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
Click to expand...
Click to collapse
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
Click to expand...
Click to collapse
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
Click to expand...
Click to collapse
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Click to expand...
Click to collapse
Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium