Phone goes crazy after being dropped onto the floor. - Galaxy S II Q&A, Help & Troubleshooting

I have no idea what happened: My phone was dropped onto the floor, the phone started saying "Battery Disconnected" everytime I tried to charge it so I opened the back cover of my Samsung Phone, pushed in the battery and made sure it can work, it still says the message and after I try it the last time, the phone's "loading battery sign" thingy flashed on and off, then it pops up with a Critical Warning saying your OS has been cracked and will cause the phone to have problems (I did not root or install any malicious applications to my phone at all), so I left my phone there to re-download the OS.
Please help me with this issue.

BYMasterMM said:
I have no idea what happened: My phone was dropped onto the floor, the phone started saying "Battery Disconnected" everytime I tried to charge it so I opened the back cover of my Samsung Phone, pushed in the battery and made sure it can work, it still says the message and after I try it the last time, the phone's "loading battery sign" thingy flashed on and off, then it pops up with a Critical Warning saying your OS has been cracked and will cause the phone to have problems (I did not root or install any malicious applications to my phone at all), so I left my phone there to re-download the OS.
Please help me with this issue.
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Click to collapse
If reflashing the rom didnt solve the problem, i think the only way is get a new one.
Sent from my LT25i using xda app-developers app

yuskhayru said:
If reflashing the rom didnt solve the problem, i think the only way is get a new one.
Sent from my LT25i using xda app-developers app
Click to expand...
Click to collapse
sorry i have no idea what reflashing a rom is, though it says it is in Odin Mode.

Get a stock rom for your carrier from Samfirmware, flash it with Odin (How ? Search. This stuff has been asked/answered thousands of times here over the past two years, regurgitating it again is unnecessary).

Related

[Q] Galaxy S II doesnt shut down (gets stuck while shutting down,not rebooting)

Hi everyone,
first of all I did search forum, but havent find answer nor related thread, if I have missed it please sorry about it.
Got my SGS2 about 6-7 months ago. No issues, everything perfect. Got updated to 2.3.4 with KIES (not really fan of experimenting with phone that have price of above average monthly salary in Serbia).
Rooted device with ZergRush exploit since I wanted as close to mint backup in case I have to send it to service(dont ask, service here is pain in the butt), purchased Mobile Odin Pro (cheers to that Chainfire) and flashed Hellcat's kernel for 2.3.4 from Mobile Odin.
Everything was cool, CWM, made EFS backup with his tool too, and so on...
However, about 2 moths ago, I started experiencing random restarts of the phone. Did search, found out that it happens and actually dealt with it.
Now, recently, i switched off my phone in the evening (was on 20% and didnt wanted to leave it on charger, and didnt want it to die on me during night), and in the morning I havent been able to turn it on. Freaked out badly, only to realize that its battery was empty. Which was odd because I DID turned it off.
About few days ago, i switched the phone, and it went to full shut down, however managed to get stucked somewhere in process (LED's are on, did vibrate i think) but never shuts down itself.
After some time, when I picked it up since I saw LED's on, i realized that its very hot and that I cant switch it back on (presumably because it never got shuts down) and had to remove battery so that I can switch it back on. When I did, i found out that battery was about 15% drained in that 10 mins, and I dont know what he was computing while shutting down, but it burned the sh*t out of itself.
Tonight it did that again so I decided to ask first before I do factory reset/wipe everything (maybe update to ICS too).
So, any idea, suggestion what to do is more than appreciated.
Cheers
Polite bump?
What is the actual problem .
jje
Well assuming you have read original post, why the hell that happen, does it happen to anyone else, and how to avoid it?
this may help
http://forum.xda-developers.com/showthread.php?t=1108499
Well, as I said, its not bootloop.
As I said, I shut down the phone, it starts shutting down, turn on leds, vibrate and stays turned on. After that battery drains quickly, and phone gets very hot.
When I get battery out, and back in it boots up without problems.
And I dont have any cooked rom, just Hellcats kernel for 2.3.4 stock rom.
you problem
Hi there,
Here's the best way to resolve this issue you have to re-flash a fresh new rom, meaning a full installation of the android os and here is how to do it,
First search google and download ODIN to ur computer or Pc.
Next search again google and type the following ( Sammobile.com ) and register and after that type the model number of your phone for example (i9100) in the site search bar and download rom that u need and thats it this should solve ur problem
Note : be sure to have 100% battery charged before doing the above and after installing ur new rom do a full wipe and enjoy,
I hope this was helpful,
Regards,
iMatrix
Yeah, thats probably that I will end up doing, luckily i have bought Titanium Backup so that I can backup all apps that I have and restore them after wiping everything.
I was wondering that somebody have any idea what might be going on.
Thanks for suggestions everyone.
before that try wiping cache and dalvik cache
Sent from my GT-I9100 using xda premium
This seems to happen quite a bit on gb roms.. definetely time to upgrade to ICS
Actually from what I have read about ICS 4.03, Im actually glad I didnt.
Releasing it in that state(e.g. battery issues again, 3rd party sms programs sends sms twice...) is bad for both G and Samsung imho...
Kepavi said:
Actually from what I have read about ICS 4.03, Im actually glad I didnt.
Releasing it in that state(e.g. battery issues again, 3rd party sms programs sends sms twice...) is bad for both G and Samsung imho...
Click to expand...
Click to collapse
Lp7 fixes these problems
Sent from my GT-I9100 using xda premium
Eudemony said:
Lp7 fixes these problems
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I think I'll wait few more iterations just in case

Galaxy S III Not responding

Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
Click to expand...
Click to collapse
Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
Click to expand...
Click to collapse
Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
Click to expand...
Click to collapse
Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.

SGS2 bootloop! Help!

Hi guys! First off, I know this sounds like a common problem, but I've looked through several times and haven't found a solution yet.
I have a SGS2, came as 2.3.3 stock but upgraded a while back to 2.3.5 through Kies. It was working perfectly for as long as I remember.
About a month ago the battery started acting weird going from 80% to 20% in no time, heating up too, I do remember dropping the phone once during this period, but it was nothing (just thought I should include this, also, I usually leave the phone plugged into the charger overnight as I do not have a power source at work (i work outdoors) i probably need a battery replacement)
The screen brightness would sometimes flicker and then POOF! The phone shuts off...At first this would happen at any activity, nothing specific, BUT, I have noticed that it intensifies with the Facebook app.
Anyways, usually plugging the phone back into the charger and powering it up would bring it back online, but not this time. It would get stuck looping the animation of the 'S' at the beginning and no booting up. I have a valid warranty card which I'm guessing will get the phone either fixed or replaced but I need help to try to salvage whatever info I can get my hands on, preferably everything, but my memos are most important to me.
Thanks for the help!
sherief87 said:
Hi guys! First off, I know this sounds like a common problem, but I've looked through several times and haven't found a solution yet.
I have a SGS2, came as 2.3.3 stock but upgraded a while back to 2.3.5 through Kies. It was working perfectly for as long as I remember.
About a month ago the battery started acting weird going from 80% to 20% in no time, heating up too, I do remember dropping the phone once during this period, but it was nothing (just thought I should include this, also, I usually leave the phone plugged into the charger overnight as I do not have a power source at work (i work outdoors) i probably need a battery replacement)
The screen brightness would sometimes flicker and then POOF! The phone shuts off...At first this would happen at any activity, nothing specific, BUT, I have noticed that it intensifies with the Facebook app.
Anyways, usually plugging the phone back into the charger and powering it up would bring it back online, but not this time. It would get stuck looping the animation of the 'S' at the beginning and no booting up. I have a valid warranty card which I'm guessing will get the phone either fixed or replaced but I need help to try to salvage whatever info I can get my hands on, preferably everything, but my memos are most important to me.
Thanks for the help!
Click to expand...
Click to collapse
are u rooted
try flashing the stock rom again and check if u face the same issue
I'm not rooted. I tried doing that using odin and got the stock firmware from sammobile. same thing happens, stuck at the boot.
a friend suggested i try to flash the stock ICS version, same thing.
sherief87 said:
I'm not rooted. I tried doing that using odin and got the stock firmware from sammobile. same thing happens, stuck at the boot.
a friend suggested i try to flash the stock ICS version, same thing.
Click to expand...
Click to collapse
Weird. It shouldn't boot loop. You sure your version is GT-I9100 and not GT-I9100G? Since I'm in Riyadh, the latest version for GB here (Saudi Arabia) was JPKJ2, but that's for GT-I9100, dunno about the G version.
Sent from my GT-I9100 using Tapatalk 2
okay so with the help of a friend and this awesome forum, i managed to install cwm, from there i could take a nandroid backup, but i cant mount the phone as a drive or anything to copy the files, and i'm guessing i cant use this backup i just took to restore later because it'll just get me stuck at the same place im at now
i read that i can use unyaffs to extract files from the resultant backup image, so my question is, before i do a wipe, is there any other method through which i could get a backup of my stuff? the things i would very much like to get a copy off are my messages/notes/whatsapp history and pretty much anything really
thanks for the help!

Phone randomly freezes

Hello everyone!
A few weeks ago my phone started freezing randomly when navigating through menus, when turning on the screen or just during stand by. It reboots almost every night and I find it in the morning in the "enter pin" screen. I have been using the Omega Rom series for a long time, and I was using v38 when this began to happen, but by that time I had already been with the same ROM for a long time with absolutely no problem. Yesterday I updated to v39 and the phone is totally unstable, it freezes every 5 minutes and I have to remove the battery.
How can I know if this comes from a hardware or a software problem? Is there any way to log what the phone does so I can check what goes on by the time it freezes?
Thank you very much.
Dj Telo said:
Hello everyone!
A few weeks ago my phone started freezing randomly when navigating through menus, when turning on the screen or just during stand by. It reboots almost every night and I find it in the morning in the "enter pin" screen. I have been using the Omega Rom series for a long time, and I was using v38 when this began to happen, but by that time I had already been with the same ROM for a long time with absolutely no problem. Yesterday I updated to v39 and the phone is totally unstable, it freezes every 5 minutes and I have to remove the battery.
How can I know if this comes from a hardware or a software problem? Is there any way to log what the phone does so I can check what goes on by the time it freezes?
Thank you very much.
Click to expand...
Click to collapse
you could try to do a logcat report.
did you try different kernels?
Yes I did, I tried the stock kernel and Siyah too, but I get the same problem. Any other recommendation?
I will get started with the logcat thing, I hope I can find something. Thank you!
My droid4 kep doing the same exact thing when I attempted to listen to my music player, and I ended up finding trojan and I didn't find it with any of the AntiVirus' that you find on Android I ended up finding it with pandas usb vaccine when I plug the phone in to the laptops usb port.. And it doesn't do it at all anymore
I tried 3 AntiVirus ' from Google, AVG + lookout+ .AND avast..!!! Nothing picked it up. :banghead:
Sent from my DROID4 using xda app-developers app
Dj Telo said:
Yes I did, I tried the stock kernel and Siyah too, but I get the same problem. Any other recommendation?
I will get started with the logcat thing, I hope I can find something. Thank you!
Click to expand...
Click to collapse
if it is not the kernel, I would try to setup the phone from scratch with first, a stock Samsung rom, see how it goes, and if anything is ok, flash a custom rom and test again.
Usually, for me, I do not stop with just a factory reset but use a "mega" wipe to delete (not format) anything related on the phone even if some think this is not necessary.
Dj Telo said:
Hello everyone!
A few weeks ago my phone started freezing randomly when navigating through menus, when turning on the screen or just during stand by. It reboots almost every night and I find it in the morning in the "enter pin" screen. I have been using the Omega Rom series for a long time, and I was using v38 when this began to happen, but by that time I had already been with the same ROM for a long time with absolutely no problem. Yesterday I updated to v39 and the phone is totally unstable, it freezes every 5 minutes and I have to remove the battery.
How can I know if this comes from a hardware or a software problem? Is there any way to log what the phone does so I can check what goes on by the time it freezes?
Thank you very much.
Click to expand...
Click to collapse
Hi.
I've been having similar issues for over a week now. And have removed some programs and setting trying to find the cause. Eventually what has prevented freezing is when I turn the screen power saving in power saving settings on. I'm thinking the GPU might be somehow damaged or something.
I have only installed the official updates to the phone. Currently I'm at 4.1.2 NEE.
Ive been using custom roms for ages but got fed up with apps and certain not working so I wiped everything and installed stock ics via odin, I then upgraded all the way up to 4.1.2 via the Samsung upgrade utility but....... now my phone freezes sometimes ive never had this before. ...? Im on ella btu
Sent from my GT-I9300 using xda premium
I have been doing further investigation and I've seen that it is not that the phone freezes, it is just that you cannot have any interaction at all with it. The screen is blocked, the buttons do not respond and the phone does not make any sound, but I know it is alive! I know it because whenever an app is doing something, after restarting the phone by pulling out the battery I see that that process has been completed or if I dial my own number from another phone I get tone, although the phone appears to be completely dead...
Does this situation have a name and a specific solution...?
see this http://forum.xda-developers.com/showthread.php?t=2122672

Weird situation, phone mysteriously not starting, any insights?

Hi there! Long time reader, first time poster (TL;DR below...but it should be a quick read anyways )
So I've been using this S2 of mine for almost 4 years now, haven't had any trouble (other than a couple of battery swaps). For the past 6 months or so I've been using CM 12.1 nightlies without issue.
The events:
- The other day, my phone froze (I wasn't using it when it froze, it was when I went to use it that I noticed...it was on the wifi selection screen if it matters), so I held the power button to shut it down, and when I powered it back up, it just froze at the Samsung boot screen (with the usual yellow triangle).
- At this point, I was able to reboot into download mode at will, but any attempt to boot to recovery just led to the freeze at the Samsung boot screen. Also, the phone would automatically reboot itself at this point any time I inserted the battery (I was of course putting the battery in and out trying everything I could).
- I would have reflashed from Odin at this point, but since I was away for a few days I just kept trying to reboot into recovery, to no avail. On one of these attempts (power+vol up+ home) it showed the Samsung boot screen, and then immediately shut down and I haven't been able to get anything onto the screen since
I'm now home, and I can't seem to fix it. If I plug the phone into a charger, the top half or so of the phone gets warm, and it also seems to get warm if it isn't plugged in and I try to power it up. I was thinking maybe the phone was maybe doing the same thing as before and just not showing anything on screen, but I blindly do the steps to get it into download mode, and Odin doesn't recognize anything (drivers are definitely installed). I have also tried other batteries, no luck.
Any ideas of what I might try? I'm willing to do anything. For the record nothing happened to the phone at all when this all happened (no dropping or water damage or anything, just my attempts at booting into recovery). Maybe I should try a jig? I'm also open to opening the phone if there's something I can do, though I don't have experience with this.
Thanks so much for any suggestions!
TL;DR: phone froze (running CM 12.1 nightly), held power to shut it down, and then consistently froze at the boot screen on any attempts to power it on. After a few attempts at booting into recovery (the phone would only freeze or enter download mode) the screen suddenly shut off and I haven't seen anything on it since no matter what I try. I can't think of anything that happened to the phone I'm open to any and all suggestions! Thanks
One sentence amongst your description stands out like a 'sore thumb'.....
That the device heats up towards the top when you attempt to charge it.......
Until you try a jig I can't be certain, but that heating coupled with a dead/unresponsive screen along with a lack of recovery and/or download modes (download mode is 'hardwired' into the device, and NOTHING should be able to corrupt it) are the primary symptoms of a failed motherboard.......
That is my opinion based on my experience in these forums and personal experience with a (now dead) S2 (one of two that I own).........
Get the jig just to be sure, but I'd be surprised if it had any effect.....sorry to be typing something you don't want to read, but you said it yourself, the device is 4 years old....it's been in service roughly twice as long as most smartphones, and they don't last forever....
http://i.imgur.com/rVnFwJM.jpg
Thanks dude! It's nice to have some idea of what happened. I am indeed very happy my phone has lasted me this long, and my friend is gonna give me an extra S2 she has anyways it seems so it's all good!
I'll try the jig and update here with the result (I ordered one online...will arrive in January sometime)...just in case anyone is curious.
smacsmac said:
Thanks dude! It's nice to have some idea of what happened. I am indeed very happy my phone has lasted me this long, and my friend is gonna give me an extra S2 she has anyways it seems so it's all good!
I'll try the jig and update here with the result (I ordered one online...will arrive in January sometime)...just in case anyone is curious.
Click to expand...
Click to collapse
Yeah....be good to know the results.....If only to confirm or refute what I've suggested.....
http://i.imgur.com/rVnFwJM.jpg
keithross39 said:
Yeah....be good to know the results.....If only to confirm or refute what I've suggested.....
http://i.imgur.com/rVnFwJM.jpg
Click to expand...
Click to collapse
Sorry it took me a while...the jig was in the post haha. It didn't do anything at all (no response when I plugged it in) so I think it's safe to say you were bang-on and the motherboard failed! Happily using a new S2 (with CM13.0 now ) on behalf of my friend though.
Thanks again.
Sounds familiar. Happened to me also due to failed cyanogenmod update (CM13). Only thing that works is download mode, so i'm not given up hope yet.
I can't post a link but google ''Apply Update Failure samsung galaxy s II'' there's a thread about this on the cyanogenmod forum.
Elaias said:
Sounds familiar. Happened to me also due to failed cyanogenmod update (CM13). Only thing that works is download mode, so i'm not given up hope yet.
I can't post a link but google ''Apply Update Failure samsung galaxy s II'' there's a thread about this on the cyanogenmod forum.
Click to expand...
Click to collapse
oh mine was just straight up dead...no download mode or anything visible on the screen (and nothing to do with CM13 either)
hope you get yours sorted out! have you tried reflashing anything via Odin while in download mode?
Its hard to tell you and hard to accept. You can almost give up the hope, your NAND Chip is just what we call " wear-out ". In the most cases no write is possible anymore, the funny part is -> sometimes read is still fine. If that is the case: The system is booting and working, but saving just nothing. The NAND is frozen to its state before it broke.
At our local store, customers come to us with issues like " Factory Reset impossible ", "Can't delete my Files" "Can't create files". All these Devices have inaccessible NAND's and inaccessible Recovery. Only Bootloader is working, but as the NAND is broken, flashing doesn't change anything.
smacsmac said:
oh mine was just straight up dead...no download mode or anything visible on the screen (and nothing to do with CM13 either)
hope you get yours sorted out! have you tried reflashing anything via Odin while in download mode?
Click to expand...
Click to collapse
yeah, flashing with odin did the trick. now running cm13 and everything works fine. sorry to hear that your phone turned to brick.

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