Warranty after unlock-bootloader - LG Optimus L9 P760, P765, P768, P769

I have unlocked my bootloader for P769, brought Feb 2013 from T-mobile and running AntonX's CM 10.1.
This morning, the phone went dead. Symptom now: the phone appears to be off (no screen, no led light), not responding to power or home key, not responding to charging or connect to a PC. I already tried take out battery and then put it back: nothing.
This phone looks somehow defective once I installed CM: it was never able to run at 1200 MHz even if I increase voltage. After some experiment, I settled with most default settings from AntonX's CM 10.1: 300 MHz min 1008 MGz max frenquency, a little bit under-voltage (comes with CM 10.1, no further tinkering form me), 600 MGz max frenquency when the screen is off (seems to be more stable comparing to leave this setting unchanged, as occasionally the phone reboots by itself), no OC on GPU.
Anyone would like to suggest what should I do? I can try LG's warranty since the phone is less than 1 year old, but they might reject it as the bootloader is unlocked, and not it is loaded with CM (no way for me to even flash back to stock as nothing indict it will turn on). Any other thing I should try? Thanks.

I guess they won't try repairing it as its under warranty.. they might just replace it immediately. Unlocked bootloader = warranty void btw.

Thanks. I probably will try my luck with LG repair service.
Just find out that, with the battery out, connect USB to a Windows computer will result in device "omap4430" continuously show up then disappear. But is it disappear in seconds, no way for me to use fastboot to flash anything. With the battery in, even this won't show up.

Well I'm using my replacement. The last one had an unlocked bootloader too. Sounds like my last L9 had the same issue is yours. None could detect that my phone had an unlocked bootloader cause it was completely dead, as in like hardbricked. I don't even know how it happened, i was running a Wind Mobile rom. It just died out of nowhere. I took it to a T-Mobile store and they put another battery in it. They tried to charge it, nothing worked. So they sent me a replacement
Sent from my LG-P769 using Tapatalk 2

Juanito216 said:
Well I'm using my replacement. The last one had an unlocked bootloader too. Sounds like my last L9 had the same issue is yours. None could detect that my phone had an unlocked bootloader cause it was completely dead, as in like hardbricked. I don't even know how it happened, i was running a Wind Mobile rom. It just died out of nowhere. I took it to a T-Mobile store and they put another battery in it. They tried to charge it, nothing worked. So they sent me a replacement
Sent from my LG-P769 using Tapatalk 2
Click to expand...
Click to collapse
Thanks. I will try that too. :good:

I have talked with my local T-mobile store. Being a prepaid customer, I have to mail the phone to TMO before they can give me a replace (in a couple of working days). I have mailed my dead phone in. Cost me $5. Hoping things goes well (they don't reject the exchange as I have CM 10.1 on the phone). Figures corssed!

mrmathematica said:
I have talked with my local T-mobile store. Being a prepaid customer, I have to mail the phone to TMO before they can give me a replace (in a couple of working days). I have mailed my dead phone in. Cost me $5. Hoping things goes well (they don't reject the exchange as I have CM 10.1 on the phone). Figures corssed!
Click to expand...
Click to collapse
You could have probably still wiped it with the unofficial fastboot. Anyways, it shouldn't matter. They should replace it.
Sent from my LGMS769 using XDA Premium 4 mobile app

Related

[Q] My x10 completely bricked itself on branded rogers firmware.

ok, so i was trying to use gps on my phone to get somewhere, and had to use my parents tom tom instead becauae the phone reboot every time gps got a signal after about 10 seconds, then the phone started to just reboot when trying to text my friend and say my phone keeps rebooting.
then after one final reboot the phone stopped turning on completely.
i tried plugging the phone into the computer and running SEUS and it doesnt even detect the phone.
i've tried taking out batteries, swapping batteries with a friend's phone, and leaving the battery out overnight.
what now? should i call rogers and get a replacement?
Chillaxed said:
what now? should i call rogers and get a replacement?
Click to expand...
Click to collapse
would be the best i think
Sent from my rooted 030 x10i using XDA App
You'd have been better leaving it plugged in all night to make sure the battery wasn't just playing up. Plug it in for an hour on mains and if you get no where after that I'd give them a ring.
Yep, and if thay doesn't work, it's dead Jim.
Sent from my X10a using Tapatalk
Warranty time homey
A few of my friends with debranded x10s on rogers got an OTA update yesterday that bricked them.
Reflash using SEUS or the java flash tool. If that doesn't work it's warranty time.
Edit, oh damn if you can't get it to detect at all (or flash mode by holding back with it completely off and plugging it into usb) then it is warranty time for sure. Another of my friends did that -- his replacement should arrive Monday. Just call them up.

[Q] should i send in on warranty

Just looking for some opinions and advise here. Got my attic on Craigslist about 6 months back. Was plagued with reboots and having to pull battery a lot. Unlocked it and started flashing anything and everything trying to fix (roms, radios, kernels, cm7, cm9 etc) . Finally settled on neutrino. But still rebooted and froze. Installed wakelock and now works fine. Just found out phone is still under warranty with Motorola. Should I send back or live with wakelock not letting my phone go into deep sleep.
And my wife's attic was also bought off Craigslist. Hers worked great until last update (she is on pure unmolested stock not even ROOTED). Now it reboots, constantly disconnects from wifi, proximity censor issues. Should I send hers back now or wait and hope next update fixes.
My warranty up in October hers in November.
UPDATED: WIFES FIXED. NEED TO GET MINE TO STOCK
I would use the warranty.
On both. I am pretty sure will send hers in. Mine being unlocked worries me a bit. Is going to suck using old backflip while phone gets repaired. Bought these cash so no contracts but from what I have read Motorola will service without receipts.
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
I briefly read the warranty. If I remember correctly they don't cover damage done by using other software. And since I had the prob before the software didn't cause prob. Oh and how did you get a straighttalk logo. I don't remember it being an option. 45 unlimited* rocks
Nevermind found straighttalk. Of course after I buy 2 e71's. Just for the sims they start selling them for like 15$…oh well
If you try to send it in the worst they can say is no.Watch tethering and/or laptop dock usage, I have recently received calls from Straight Talk about my data usage.Last month they throttled my data so much the last two weeks that pandora wouldn't even load.
I haven't tethered since my alltel days. Then Verizon got ahold of them. Had to go with straighttalk. Saves me about 60$ a month on my not smart Verizon plan with 2 phones
affiatic said:
Just found out phone is still under warranty with Motorola.
Click to expand...
Click to collapse
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
Send both in under warranty. When you unlock the bootloader is states "MAY" void warranty. I haven't heard of anyone yet being refused warranty for an unlocked bootloader. To the contrary, the forums are full of people having no issues. Some people have received replacement phones which they cannot unlock however, so it seems Motorola is trying to prevent anyone in the future unlocking again.
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
KennyWRX said:
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
Click to expand...
Click to collapse
Google is your friend:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/82507/p/30,6720,7898/session/L3RpbWUvMTM0MDM4NDQwOS9zaWQvZVVtREJqX2s%3D
Send in both. Turnaround time with Motorola is actually quite fast, and they should have them two or 3 days max.
I sent in my bootloader unlocked Atrix already (digitizer issues) , but I did use a method found here on XDA to hide the unlocked text from the boot screen.
Good luck.
Sent from my MB860 using XDA
Sending in wife's soon. I may try a factory reset with hers first. Forgot that I haven't tried that since they updated. I don't mess with her phone much. I am going to get mine back to stock and send it in when hers gets back (only have one backup phone)
Factory reset didn't help. Sent in. It arrived at motorepair friday
Send in both.
On the unlocked one, just flash back to stock. Very simple. Takes 5 minutes. Hides the unlocked text, and "re-locks" the bootloader.
Did that for mine, and Motorola replaced it.
What's the warranty lemgth on these?
One year, but the service rep told me that on this issue if it is not to long over they warranty it anyway.
Sent from my MB860 using Tapatalk 2
Sent in wife's phone. It should be back tomorrow. A bit anxious to see if it was fixed or replaced or still messed up. Will post after tested
You can check the service status on the website and it will tell exactly what they did regarding your case.
Good guy moto
I had to send mine in for warranty repair once, I didn't read about the proper way to unlock the bootloader back in the day. Even while rooted with a custom ROM they did a warranty replacement. Hopefully yours comes back okay with no issues.
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
affiatic said:
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
Click to expand...
Click to collapse
If you can find any dead spots with the touch screen, that is another big issue with the atrix.

[Q] HOX+ stuck in airplane mode, comes out of it for short periods

My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.

[Q] Broken Vibration

I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
Click to expand...
Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
Click to expand...
Click to collapse
I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
Click to expand...
Click to collapse
frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
Click to expand...
Click to collapse
Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
Click to expand...
Click to collapse
I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
Click to expand...
Click to collapse
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
Click to expand...
Click to collapse
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
Click to expand...
Click to collapse
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
Click to expand...
Click to collapse
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
Click to expand...
Click to collapse
Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know

Called Verizon trying for replacement. They said put in safe mode.

I told them that my phone was overheating and would freeze and shut off while on and off the charger after updating to ME7 (which it actually does). They told me to put it in safe mode for 24 hours and see what they find. I know I have to unroot it before putting it in safe mode. Anyone else have to do this to get a replacement? How did it work out for you?
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Heatshiver said:
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Click to expand...
Click to collapse
Or just tell them you already put it in safe mode and still will not work
justinisloco said:
Or just tell them you already put it in safe mode and still will not work
Click to expand...
Click to collapse
To enter safe mode tap F8 while booting....
Sigh Verizon and their Walmart Techs.
Sent from my SCH-I545 using Tapatalk 2
I called verizon today, talked to the tech told him my phone kept losing 4g service and dropping my wifi signal all the time. Told them I restored it already twice and it didn't fix the issue. Tech said looks like you covered all area's you'll recieve your replacement in 2-4 days.
It's that simple :good:
My replacement phone I just received 2 days ago had no wifi strength and the bluetooth would skip when I was holding the phone (anyone ever heard of that happening?) I called them last night and told them I done everything I was supposed to (factory reset, troubleshooting) they over-nighted me a CLNR got it this morning. I'd call again and ask for someone else because I've never heard of safe mode on the phone-they just didn't want to do their job I believe....
I just wanted to make sure they can't get inside your phone or anything by putting it in safe mode. What should I tell them when I call back. Any messages or info come up when I take it out of safe mode that the tech may ask for?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Four tries before working replacement
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Denvertoad said:
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Click to expand...
Click to collapse
What they said-def keep calling back. I read in a post a few months back about someone saying Verizon was able to get into our phones to help look for the problem not sure how truthful that is-but I would not allow them to hop into your phone they could prob see if you rooted or not. My replacement was MDK thankfully all the bloat they put on these phones really burn me up. And sometimes it does take several replacements before you find one that is perfect-my husband went through 7 Rezound's before he got a good working one. Now I'm the one with the issues LOL

Categories

Resources