[Q] L9 p769 stuck in S/W Upgrade Mode - LG Optimus L9 P760, P765, P768, P769

Hello,
Well this is my first time posting here. And my first time rooting a phone, I've rooted tablets before.
I bought an Lg Optimus MS769 and that same day I rooted it. I used this tutorial to flash the v20f T Mobile ROM http://forum.xda-developers.com/showthread.php?t=2085344
After that my phone didn't look like Metro anymore my phone loaded like if it was a T Mobile one. I wanted to install CWM and a custom ROM but in some tutorials it said that I had to have unlocked bootloader which I didn't. After going through some tutorials somehow while using the R&D Test tool my phone got stuck in the S/W mode and would not go anywhere else. The only thing I was able to do was turn it on and off, no hard reset or anything. Now when I try to redo the tutorial I used to flash my phone it stops in step 11 when the phone update tool is updating. It just says that my phone is not connected, that I have to reconnect it and click restart to resume update.
Does anyone know how to get it unbricked and back to "normal"? I'ved tried fastboot and that seems to be the only thing I can do with my phone. But all it does is go to a black screen with the lg logo and it's inverted. After doing this it turned my S/W upgrade mode inverted too! I did noticed that the logo in the S/W upgrade mode was green and now when it got inverted it turned blue. Maybe this was my imagination. I don't understand fastboot though because I can't do anything there, I press all buttons but nothing happens. I try fastboot from this tutorial http://forum.xda-developers.com/showthread.php?t=2119090 and when I get to step 14 I don't know what they mean by installing the drivers again. When I try to it just says they are up to date.
So can someone tell me in detail what to do? That way I don't spend too much time trying to figure out things because I'm short in time with work and school. Thank you and here a few pics of what my phone looks like the places where it appears on my computer.
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Thanks!:fingers-crossed:

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akwlb said:
Hello,
Well this is my first time posting here. And my first time rooting a phone, I've rooted tablets before.
I bought an Lg Optimus MS769 and ....:
Click to expand...
Click to collapse
Fastboot your phone, select option 5.
Fastboot again , this time use #1
type
Code:
fastboot erase cache
Remove the battery, unlpug the usb cable, press the volume+ and connect the phone to the computer. You should see S/W upgrade mode, Place the battery back in your phone. Try flashing with R&D Test .

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Lelus said:
Fastboot your phone, select option 5.
Fastboot again , this time use #1
type
Code:
fastboot erase cache
Remove the battery, unlpug the usb cable, press the volume+ and connect the phone to the computer. You should see S/W upgrade mode, Place the battery back in your phone. Try flashing with R&D Test .
Click to expand...
Click to collapse
What do you mean by select option 5 and then #1? When I'm in fastboot I can't do anything, its just the screen, no options show and nothing happens when I i press any buttons. I tried to do what you said and this what it looked like. When I go back to R&D the same thing keeps happening. It says there's problems communicating my phone with the pc.
This is how I fastboot it and how I did the fastboot erase cache like you said

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akwlb said:
What do you mean by select option 5 and then #1? When I'm in fastboot I can't do anything, its just the screen, no options show and nothing happens when I i press any buttons. I tried to do what you said and this what it looked like. When I go back to R&D the same thing keeps happening. It says there's problems communicating my phone with the pc.
This is how I fastboot it and how I did the fastboot erase cache like you said
Click to expand...
Click to collapse
Use this one
and don't worry about drivers.

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Lelus said:
Use this one
and don't worry about drivers.
Click to expand...
Click to collapse
I used the new fastboot you said. Well this got my inverted s/w upgrade mode fixed. Now it is normal and the little s/w logo is back to green. When I try to do the phone update it stops once again at 15%. The first time I flashed the v20f I had this problem but instead of going straight to s/w mode to upgrade the phone I had to just connect the phone and put it in lg software mode. When I did this and ran the update it automatically set my phone in s/w upgrade mode. But since my screen is only stuck in s/w I guess that is why it is failing the update. When I do run the fastboot at the end it takes me to the "yours" folder. Is there any files i can download and put in the yours folder and run them through the fastboot to maybe get the phone unstuck in the s/w upgrade mode?
Well I feel a little more relieved and thanks for your help.

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akwlb said:
I used the new fastboot you said. Well this got my inverted s/w upgrade mode fixed. Now it is normal and the little s/w logo is back to green. When I try to do the phone update it stops once again at 15%. The first time I flashed the v20f I had this problem but instead of going straight to s/w mode to upgrade the phone I had to just connect the phone and put it in lg software mode. When I did this and ran the update it automatically set my phone in s/w upgrade mode. But since my screen is only stuck in s/w I guess that is why it is failing the update. When I do run the fastboot at the end it takes me to the "yours" folder. Is there any files i can download and put in the yours folder and run them through the fastboot to maybe get the phone unstuck in the s/w upgrade mode?
Well I feel a little more relieved and thanks for your help.
Click to expand...
Click to collapse
try following :
Code:
fastboot erase boot
fastboot erase recovery
fastboot erase divxkey
fastboot erase misc
fastboot erase fota
fastboot erase reserved
fastboot erase system
fastboot erase userdata
fastboot erase cache
fastboot erase persist
fastboot erase mlt
hopefully it'll let you go past 15%

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Lelus said:
try following :
Code:
fastboot erase boot
fastboot erase recovery
fastboot erase divxkey
fastboot erase misc
fastboot erase fota
fastboot erase reserved
fastboot erase system
fastboot erase userdata
fastboot erase cache
fastboot erase persist
fastboot erase mlt
hopefully it'll let you go past 15%
Click to expand...
Click to collapse
I put all those commands then tried to do it again. Now it stops right at the Analysis part saying that USB cable and my phone are not connected. Or something it gets all the way to the Update part and also stops at 15%. After I did those commands I went again to do the faboot option 5 then 1 and tried it again and the same thing keeps happening. I even tried doing option 7 because my phone came with jb already and still no luck. When it is updating the phone does shuts off("disconnects itself") and then turns itself back on. I don't know if that is normal.
On the R&D test tool. What should the work directory be? I changed it at one point, is it the same as where you have the kds file in? The first time I did this I had phone mode in emergency and then I see another video that says that phone with v20f should keep phone mode in DIAG.

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akwlb said:
I put all those commands then tried to do it again. Now it stops right at the Analysis part saying that USB cable and my phone are not connected. Or something it gets all the way to the Update part and also stops at 15%. After I did those commands I went again to do the faboot option 5 then 1 and tried it again and the same thing keeps happening. I even tried doing option 7 because my phone came with jb already and still no luck. When it is updating the phone does shuts off("disconnects itself") and then turns itself back on. I don't know if that is normal.
On the R&D test tool. What should the work directory be? I changed it at one point, is it the same as where you have the kds file in? The first time I did this I had phone mode in emergency and then I see another video that says that phone with v20f should keep phone mode in DIAG.
Click to expand...
Click to collapse
In fastboot, did you choose option 5 to flash x-loader & uboot as Lelus said? Most user with JB need to do this before R&D tool can detect their phone in S/W update mode (and get pass 15%).
For DIAG mode in R&D tool that will work only when you can turn your phone on and put it in LG software mode.
Last option please try to use LG mobile support tool to recover your phone. And to do this you must remove some lines added for offline flash from hosts file because it need to download file from LG server.

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artit said:
In fastboot, did you choose option 5 to flash x-loader & uboot as Lelus said? Most user with JB need to do this before R&D tool can detect their phone in S/W update mode (and get pass 15%).
For DIAG mode in R&D tool that will work only when you can turn your phone on and put it in LG software mode.
Last option please try to use LG mobile support tool to recover your phone. And to do this you must remove some lines added for offline flash from hosts file because it need to download file from LG server.
Click to expand...
Click to collapse
Yup I even did it again to test it. In fastboot I pick option 5, then option 1 to erase cache and then when I run the R&D tool It passes through analysis and download just fine. When it reaches the update I notice that at 4-5% the phone turns itself off or disconnects itself and then it connects back and reaches all the way to 15% and after a little while being on 15% it says that there is no connection between my phone and computer, to reconnect it and press restart to resume update.
The Lg tool makes me choose the phone I got and I picked the metro pcs ms769 and downloads the drivers. I tried doing the tmobile p769 but they only have the t mobile p769bk and when I choose that one it says files not found when downloading. So i proceeded with the metro pcs ms769 once I connect my phone and its detected I go to options and upgrade recovery. It then automatically finds my IMEI number to start. Like on the R&D tool I get past analyzing pc settings and download even though the download takes about an hour. When I get to the update it stops around 4% after the time elapsed reached 3 and a half hours I just closed it.
When my phone first got stuck in S/W mode I could unplug it and it will still be there, even when I turned off the phone and took out the battery. After a while now it only turns on when it is plugged in into the computer, if it is unplugged nothing happens when I try to turn it on.

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akwlb said:
Yup I even did it again to test it. In fastboot I pick option 5, then option 1 to erase cache and then when I run the R&D tool It passes through analysis and download just fine. When it reaches the update I notice that at 4-5% the phone turns itself off or disconnects itself and then it connects back and reaches all the way to 15% and after a little while being on 15% it says that there is no connection between my phone and computer, to reconnect it and press restart to resume update.
The Lg tool makes me choose the phone I got and I picked the metro pcs ms769 and downloads the drivers. I tried doing the tmobile p769 but they only have the t mobile p769bk and when I choose that one it says files not found when downloading. So i proceeded with the metro pcs ms769 once I connect my phone and its detected I go to options and upgrade recovery. It then automatically finds my IMEI number to start. Like on the R&D tool I get past analyzing pc settings and download even though the download takes about an hour. When I get to the update it stops around 4% after the time elapsed reached 3 and a half hours I just closed it.
When my phone first got stuck in S/W mode I could unplug it and it will still be there, even when I turned off the phone and took out the battery. After a while now it only turns on when it is plugged in into the computer, if it is unplugged nothing happens when I try to turn it on.
Click to expand...
Click to collapse
If lg tool doesn't work , nothing probably will, unfortunately you might not be able to restore your phone. I remember few people in same situation. Hopefully the warranty will cover it.

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Lelus said:
If lg tool doesn't work , nothing probably will, unfortunately you might not be able to restore your phone. I remember few people in same situation. Hopefully the warranty will cover it.
Click to expand...
Click to collapse
What warranty, it's a rooted phone. Well anyways thank you both for the help.

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akwlb said:
What warranty, it's a rooted phone. Well anyways thank you both for the help.
Click to expand...
Click to collapse
I don't think that would be an issue but it's kind of a gray area.

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akwlb said:
What warranty, it's a rooted phone. Well anyways thank you both for the help.
Click to expand...
Click to collapse
Hello akwlb,
First of all I will say just one thing that is don't lose hope, OK. Now listen to me carefully. I have also faced exactly same situation. I was using my LG L9 P765 with stock JB V20A ROM, Unlocked Boot loader and Touch CWM(Custom Recovery) installed on it. Apx. A month ago I got a notification from LG that a newer version of ROM is available to download. I got excited and downloaded that update and installed it, without thinking that I have installed Custom Recovery not the Stock one. So phone goes off to install updated and restarted, LG logo appears and then CWM screen. I thought that it’s a normal issue, so I turned phone off and started it back but again same thing happened. After that my phone never booted up. For next 10 Days I tried every know trick that I know about rooting and flashing. I searched the whole XDA Forum, Thousands of other forum & sites but no luck. I was facing worst situation than you, coz m having connection error on LG flash tool, no ADB working, no fast boot working. so at the end one day I was trying different tricks on l9,I flashed some "omap" drivers form LG Optimus G forum, I flashed those drivers successfully, the phone goes off and it never turned on after that, no any response to pc, no power on. So I ended up with a fully bricked L9. After all of this I have only one hope left and that was Warranty. When nothing left to do, I took my Phone to LG Service Centre. I told the LG Service Guy that "A few days ago I got an update notification, I updated the device, but it never booted up again". Service Guy took my phone and connected it to his computer, but there was no response. He tried several other tricks but L9 didn't responded any one of them. So the service guy issued me a Service Job Card saying, “Collect your phone after 10 Days, I have to change its mainboard". I asked him whether this will be done under warranty, he replied "YES". After 10 days I visited the LG Service Centre and collected my L9 in 100% working Condition, without paying any penny. So my advice to be take your device to Customer Care. Don’t worry about ROOT, even your device is rooted, may be LG guys not goanna repair it under warranty, but it is sure that those guys defiantly bring it back to normal. May be they charge for the repair of device, but it should not as high as you are not able to pay.
:victory:SO THIS WAS MY STORY HOW I GOT MY L9 BACK, EVEN AFTER TOTALLY BRICKING IT UP:victory:
THE ONLY THING GOT CHANGED IN MY L9 WAS IT'S IEMI No.
:good::good:BEST OF LUCK BUDDY & ONCE AGAIN DON'T LOSE HOPE:good::good:
​

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gdjindal said:
Hello akwlb,
First of all I will say just one thing that is don't lose hope, OK. Now listen to me carefully. I have also faced exactly same situation. I was using my LG L9 P765 with stock JB V20A ROM, Unlocked Boot loader and Touch CWM(Custom Recovery) installed on it. Apx. A month ago I got a notification from LG that a newer version of ROM is available to download. I got excited and downloaded that update and installed it, without thinking that I have installed Custom Recovery not the Stock one. So phone goes off to install updated and restarted, LG logo appears and then CWM screen. I thought that it’s a normal issue, so I turned phone off and started it back but again same thing happened. After that my phone never booted up. For next 10 Days I tried every know trick that I know about rooting and flashing. I searched the whole XDA Forum, Thousands of other forum & sites but no luck. I was facing worst situation than you, coz m having connection error on LG flash tool, no ADB working, no fast boot working. so at the end one day I was trying different tricks on l9,I flashed some "omap" drivers form LG Optimus G forum, I flashed those drivers successfully, the phone goes off and it never turned on after that, no any response to pc, no power on. So I ended up with a fully bricked L9. After all of this I have only one hope left and that was Warranty. When nothing left to do, I took my Phone to LG Service Centre. I told the LG Service Guy that "A few days ago I got an update notification, I updated the device, but it never booted up again". Service Guy took my phone and connected it to his computer, but there was no response. He tried several other tricks but L9 didn't responded any one of them. So the service guy issued me a Service Job Card saying, “Collect your phone after 10 Days, I have to change its mainboard". I asked him whether this will be done under warranty, he replied "YES". After 10 days I visited the LG Service Centre and collected my L9 in 100% working Condition, without paying any penny. So my advice to be take your device to Customer Care. Don’t worry about ROOT, even your device is rooted, may be LG guys not goanna repair it under warranty, but it is sure that those guys defiantly bring it back to normal. May be they charge for the repair of device, but it should not as high as you are not able to pay.
:victory:SO THIS WAS MY STORY HOW I GOT MY L9 BACK, EVEN AFTER TOTALLY BRICKING IT UP:victory:
THE ONLY THING GOT CHANGED IN MY L9 WAS IT'S IEMI No.
:good::good:BEST OF LUCK BUDDY & ONCE AGAIN DON'T LOSE HOPE:good::good:
​
Click to expand...
Click to collapse
I went back and they did took it I didnt say it was rooted though, thanks

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Lelus said:
I don't think that would be an issue but it's kind of a gray area.
Click to expand...
Click to collapse
I got another one. Would you be able to direct me to the best links to root the l9 ms769? The best link to get unlock bootloader and the CWM? I got my phone briked somewhere in trying to unlock bootloader to install CWM so at least I wanna know I am doing it from the right page.

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akwlb said:
I got another one. Would you be able to direct me to the best links to root the l9 ms769? The best link to get unlock bootloader and the CWM? I got my phone briked somewhere in trying to unlock bootloader to install CWM so at least I wanna know I am doing it from the right page.
Click to expand...
Click to collapse
This is the Link to most easiest root method of L9 all versions. Just Fallow this:-
http://forum.xda-developers.com/showthread.php?t=2439667
This is the Link to most easiest to flash CWM without unlocking Bootloader method of L9 all versions. Just Fallow this:-
http://forum.xda-developers.com/showthread.php?t=2095825
AND I AM STRONGLY RECOMMENDING YOU DO NOT UNLOCK BOOTLOADER
L9 IS UNBRICKABLE UNTIL BOOTLOADER IS LOCKED.

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gdjindal said:
This is the Link to most easiest root method of L9 all versions. Just Fallow this:-
http://forum.xda-developers.com/showthread.php?t=2439667
This is the Link to most easiest to flash CWM without unlocking Bootloader method of L9 all versions. Just Fallow this:-
http://forum.xda-developers.com/showthread.php?t=2095825
AND I AM STRONGLY RECOMMENDING YOU DO NOT UNLOCK BOOTLOADER
L9 IS UNBRICKABLE UNTIL BOOTLOADER IS LOCKED.
Click to expand...
Click to collapse
Isnt unlocked bootloader needed for custom roms?

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akwlb said:
I got another one. Would you be able to direct me to the best links to root the l9 ms769? The best link to get unlock bootloader and the CWM? I got my phone briked somewhere in trying to unlock bootloader to install CWM so at least I wanna know I am doing it from the right page.
Click to expand...
Click to collapse
Hey @kuma82 you wouldn't have your instructions handy , would you ?

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Lelus said:
Hey @kuma82 you wouldn't have your instructions handy , would you ?
Click to expand...
Click to collapse
Sorry but I'm having some pc issues I need to take care of. I plan on making a thread with some instructions, however I want to do it right.
Sent from my LGMS769 using XDA Premium 4 mobile app

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wow work for me
Lelus said:
Fastboot your phone, select option 5.
Fastboot again , this time use #1
type
Code:
fastboot erase cache
Remove the battery, unlpug the usb cable, press the volume+ and connect the phone to the computer. You should see S/W upgrade mode, Place the battery back in your phone. Try flashing with R&D Test .
Click to expand...
Click to collapse
Thank you very much