My Galaxy S III have few problems from which i am suffering everyday. My phone is not rooted and has official ROM and I am from Hyderabad India.
1. The volume down button work unexpectedly. Sometime it works sometimes it won't. Sometime while a single press it came down to 0. Even when i am not touching while i am in call or even not involved in anything i.e. idle the volume goes to level 1. Each time i try to increase the volume it again decreases to level 1. It is very irritating while in a call. Thought of going to a Service Center as it is within warranty but then i want to check if it is a hardware problem or any known software issue. I tried to find in many forums about this but no one has a concrete answer
2. The second problem is My phone always is entering Safe Mode. I am successful in bringing her out once or twice but 2 out of 3 time while i restart it is stuck in safe mode. I have tried each and everything suggested in forums to bring her out of safe mode but none works. Twice keeping the battery 30 mins out helped, but nothing is working this time though. I think it is probably after my last update on july 17 from Samsung not sure about that though. I tried uninstalling apps which might cause her to go in the safe mode in the first place but sadly no luck
Will appreciate if somebody can help me reg these 2 problems.
Thanks in Advance.
Regards,
Dhruv
!!ALL QUESTIONS GO IN THE Q&A FORUM!! OR THEY MAY BE DELETED!!
Please read the faqs and guides first.
Basics read first.
http://forum.xda-developers.com/showthread.php?t=2344125
Critical you read the first two posts .
Suggest you take the phone to a service centre
Might be water damage from the button side, my friend had a similar-ish problem, didn't cost anything under warranty though - service center is your best bet.
following with JJEgan, this is clearly a question ([Q]), so you should post it in the Q/A section, you should probably make a thread there next time
Sorry
Extremely Sorry, Didn't know about that. Actually it is my first post here..
Next time i shall ask questions there only. :good:
But any answer to the 2nd problem about Safe Mode? Just interested to know the reason behind such behavior.
same problem
dhruba.work said:
My Galaxy S III have few problems from which i am suffering everyday. My phone is not rooted and has official ROM and I am from Hyderabad India.
1. The volume down button work unexpectedly. Sometime it works sometimes it won't. Sometime while a single press it came down to 0. Even when i am not touching while i am in call or even not involved in anything i.e. idle the volume goes to level 1. Each time i try to increase the volume it again decreases to level 1. It is very irritating while in a call. Thought of going to a Service Center as it is within warranty but then i want to check if it is a hardware problem or any known software issue. I tried to find in many forums about this but no one has a concrete answer
2. The second problem is My phone always is entering Safe Mode. I am successful in bringing her out once or twice but 2 out of 3 time while i restart it is stuck in safe mode. I have tried each and everything suggested in forums to bring her out of safe mode but none works. Twice keeping the battery 30 mins out helped, but nothing is working this time though. I think it is probably after my last update on july 17 from Samsung not sure about that though. I tried uninstalling apps which might cause her to go in the safe mode in the first place but sadly no luck
Will appreciate if somebody can help me reg these 2 problems.
Thanks in Advance.
Regards,
Dhruv
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Click to collapse
Hi guy,I using I9300, Rom stock 4.0.4, no root, and i haved the problem like you after I installed some apps such as : button savior, lock screen when rotate phone, flashlight. It automatically turn down the volume, I replaced the cable volume inside phone but it's still not working, Now I can press volume up but volume down (volume down died) and when I turn on the phone, flash turn on too (about 2,3 sec before it off automatically). I think my ROM was impacted by that apps and flash origin ROM can fix it, but a staff said that my main might had problem,and I had to replace the main. How do you think about it? Could we exchange the information by email,my email is [email protected] .Thank you. I hope you will tell me ,if you can fix it
Related
Had the tablet a week now and usually i hold the power button for like 1-2 secs and it powers on. Lately it somtimes does not come on. I keep trying and then it eventually powers up and i see the Samsung Galaxy tab logo. The battery has been about 30%-50% when this happens.
Anyone else experiencing this?
yes same here, had mine for a week now too from pc world. i think its a software issue as i have experimented with it a little and found that it tends yo happen when i power off with an application running. so far its only 'you tube' that ive isolated but there may be others. give it a go and see if it does the same for you.
to turn it back on keep the power button and the volume down button pressed for about 10seconds and it should switch on without any problems.... many thanks to the internet forums for teaching me that one.
asifito said:
yes same here, had mine for a week now too from pc world. i think its a software issue as i have experimented with it a little and found that it tends yo happen when i power off with an application running. so far its only 'you tube' that ive isolated but there may be others. give it a go and see if it does the same for you.
to turn it back on keep the power button and the volume down button pressed for about 10seconds and it should switch on without any problems.... many thanks to the internet forums for teaching me that one.
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yea mine also is from PC world. nice one dude i will try that. cheers
otherwise very happy with the GT!
/thumbs
I faced the same problem lately, I will try the solution if the problem happened again
Please use the Q&A Forum for questions Thanks
Moving to Q&A
I bought a Samsung Galaxy Tab 10.1 on September 13 in the USA. It is a 32 GB WiFi model. And it was shipped to India and I opened it on the 1st of October.
This is what happens:
I can switch on the device
The Home screen appears.
And without me doing anything or if I try to explore any of the widgets the screen goes off and then comes back again to the Home Screen itself. All within 15 seconds.
And if I try to press the camera option it say "Please turn off USB storage before using the camera function"
I tried to meddle with the settings( all within 15 the seconds as it again shuts off and goes to the start home screen) but to no avail.
But I'm able to shut down the device.
Buddies it is a brand new device , I did not even register myself , no data loaded , nothing at all. I think it is some software glitch.
Since it is an imported piece they say it cannot be serviced in India.
HELP ME
What model have you got?
Two choices with a new electronic device - faulty hardware or faulty/corrupted software install at manufacturing.
If you cannot return it to where you bought it (India>USA must be tricky) you can only eliminate the software possibility by re-installing from scratch...if it works then ok, you're up and running....if it doesn't then it's hardware and you're gonna have to find a way of getting unit repaired/exchanged...sorry can't be more help with instant answer...we can help you on this forum to try a reinstall, no problems
If the unit really is knackered, and you don't get anywhere with local support, you could try what I have tried on occasions with spectacular success...trawl the web, find the name of several top people in the company's head office - by this I mean in Korea for Samsung, draft a message stating faults, what they have not done for you in your home country as regards product support and then emphasise that you believed Samsung to be above this sort of shoddy standard, say how you thought they were a reputable company etc. Don't be rude but sound despairing and disillusioned with the company....."customer service" people could not give a toss in most countries, thay are paid their salaries regardless of whether or not you are happy Make up every email address you can think of for a name and fire the message off to all of them...hopefully you'll get lucky with one of the addy's...you'll be amazed how rattling the cage of somebody really high up in a company can get results
Try going the custom rom way. Try flashing task's rom and see what happens? If it's still a problem, u can be sure it's a hardware problem
Sent from my MB855 using Tapatalk
darktranquility18 said:
Try going the custom rom way. Try flashing task's rom and see what happens? If it's still a problem, u can be sure it's a hardware problem
Sent from my MB855 using Tapatalk
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Click to collapse
Why a custom rom?? First thing to do is just to see if it is software related...there are some people who have problems with custom roms, y'know...just reload stock first to see whether it is hardware or software problem...throwing new things into the mix should come after a correct analysis of initial problem...introducing another variable straight off is not good practice
A few suggestions. First, in screen settings, make sure the display is not set to turn off in 15 seconds. If that's not it, then try to do a factory reset from the settings screen. The only other I can think of is to connect to your wireless and check for updates.
Checked...it's not set at 15 secs
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Did you try the factory reset like rcy1 suggested?
Yes I tried
I just had one other thought... is the power saving enabled?
@ orthochow
Any news?
Hi - I'm using a Galaxy S3 right now and it's not powering on at all. Battery is guaranteed not empty as it has been on charge all morning. It's rooted and running SuperNexus - I9300 - BUILD 4.
I can't even get into download mode - tried powering on with volume keys held up and/or down along with home key and power key but no luck
I've called Samsung and they will take it away for warranty repair but my worry is if they know it's rooted - will they refuse to fix it?
I'm clutching at straws but has anyone got any other suggestions I could try?
I imagine you already tried this, but when it happened to me last, I simply took the battery out for a few and put it back in, then it fired up. Has only happened to me once though.
NMonster69 said:
I imagine you already tried this, but when it happened to me last, I simply took the battery out for a few and put it back in, then it fired up. Has only happened to me once though.
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Click to collapse
yeh it's been out for a few minutes. Maybe i should try it for a little while longer.
One thing I forgot to mention is that sometimes I would pick up the phone to look at something and the screen would be blank but the soft keys would be lit up. The only way to get the screen back was to keep the power button pressed down for 10 seconds or so so that it switched off and then back on.
This is what happened this time - but only this time it's refusing to come back on
5aq1b said:
yeh it's been out for a few minutes. Maybe i should try it for a little while longer.
One thing I forgot to mention is that sometimes I would pick up the phone to look at something and the screen would be blank but the soft keys would be lit up. The only way to get the screen back was to keep the power button pressed down for 10 seconds or so so that it switched off and then back on.
This is what happened this time - but only this time it's refusing to come back on
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Click to collapse
There's a known issue with some devices having problems with this in here:
http://forum.xda-developers.com/showthread.php?t=1993044
But if your device was starting to have problems before... maybe it wasn't related to motherboard but something else, maybe even software related... But still, if the device is not powering at ALL you should be good with samsung, as they will just replace the motherboard and thats all (at least some ppl had it repaired even rooted and with CM installed on the thread I linked above.
Good luck and share your adventure with the SAT (if you finally send it there) on the other post
If your in the eu then rooting your phone won't affect the warranty. It's been confirmed a few times in the thread posted above. It sounds to me like another mother board failure.
Sent from my GT-I9300 using Tapatalk 2
MuertoKo said:
There's a known issue with some devices having problems with this in here:
http://forum.xda-developers.com/showthread.php?t=1993044
But if your device was starting to have problems before... maybe it wasn't related to motherboard but something else, maybe even software related... But still, if the device is not powering at ALL you should be good with samsung, as they will just replace the motherboard and thats all (at least some ppl had it repaired even rooted and with CM installed on the thread I linked above.
Good luck and share your adventure with the SAT (if you finally send it there) on the other post
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Click to collapse
thanks mate! Pardon my ignorance, but what's 'SAT' ?
I think i'll be sending it off to http://www.freesamsungrepairs.com/ because of their turn around time!
Raverlee said:
If your in the eu then rooting your phone won't affect the warranty. It's been confirmed a few times in the thread posted above. It sounds to me like another mother board failure.
Sent from my GT-I9300 using Tapatalk 2
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Click to collapse
thanks - just a pain in the arse, especially this time of year. Gutted that i'll have lost a few pictures as i didnt change the settings to store pictures on external storage And i've lost all my notes!
did a backup with titanium backup though!
Does anyone know how to restore it so that your folders and layout are preserved?
5aq1b said:
thanks mate! Pardon my ignorance, but what's 'SAT' ?
I think i'll be sending it off to http://www.freesamsungrepairs.com/ because of their turn around time!
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Click to collapse
Technical service
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
EriBerry said:
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
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Click to collapse
Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
callumbr1 said:
Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
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Click to collapse
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
EriBerry said:
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
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Click to collapse
Sorry to hear that :/ what exactly did you try? The wipe cache? If you want step by step instructions to flash stock firmware I'll be happy to help. Either that or take it to Samsung with your guarantee.
Hi everybody i am asking for advice on trying to repair a phone for a family member the phone is a galaxy alpha F variant UK stock rom, factory unlocked and unrooted the problem started after finishing a call the handset was left un attended and when it was later picked up the screen was black but does not appear broken aywhere and does not appear to respond to touch
i have tried un successfully to get it into recovery or download modes the handset turns on and the blue lights come on and you can hear the start up tone but see nothing on screen, it also charges and i have tried a new battery, odin does recognise a device but as i cant get it into download i cant flash a stock rom which i have already downloaded.
So my question is, is there any software that i can download to diagnose whether or not the screen is dead or whether it is a f/w issue or is there a way around this where i can use a different tool to get into the handset and flash a new stock rom in case the current f/w is corrupted
Thanks in advance for any useful help and advice
Please understand that i am a newb to this so if i have made some mistakes or my questions have been answered elsewhere previously i do apologise
I think it seems pretty obvious that the problem is the display itself
Hi BigHands,
I faced a problem having the exact same symptoms as yours twice in the last few month: screen was staying black but phone reacted to some "external" actions (ON/OFF), blue light.
Not sure what happened exactly, but removing the battery and trying to restart the phone finally brought the device back to life after trying more than than 10 times!!!
So in my case, the display was probably not the (only) root cause.
Really weird however that I needed to reboot the phone >10times to make it work: usually when software is screwed either one single power cycle will bring the device back to life or it will never power up again!
Anyways, a FW issue is still a possibility considering the number of bug this phone has (for the price it was sold, that phone is definitely the worse gadget I ever owned!)... But it seems there is a bunch of FW updates on going on this model accross the world, so there is still a little hope things might improve... Samsumg may have woken up; who knows...
JF