[Q] Are Exchange / ActiveSync services broken under 4.3? - Android Q&A, Help & Troubleshooting

Hi
I am trying to sync with my activesync compatible server and I am not able to connect on 4.3. This was working just fine for quite a long time. And I did not realize that it stop working until last month. So I am not sure if the sync got broken after a mod update or not. Does anyone else have syncing issues with exchange / active syc compatible services ? I am referring to contacts/calendar etc
In the past I could just add a corporate account type the email and the server then it all woudl workout just fine. And all this disappeared last month ;(
thanks

Related

gmail and ms exchange activesync

hey everyone, I followed the instructions (the iphone) on how to get push email and it was working last night and most of today but tonight all i seem to be getting in connection problems even though i'm connected via wifi/ hsdpa and also not all my emails ( i only have 7 in there) aren't being pushed nor being sent when i try to get them, is anyone else having these problems at the moment?? is there another way to get real push email for gmail that isn't using the gmail which i don't like??
I've got my Google Mails (for Apps) account set up via activesync as well. It was working nicely until December 4th. Now when syncing it looks like everything worked fine, no error messages etc but it doesn't pick up any new mail. I've had to resort to the mobile web version of Gmail which isn't ideal.
well from what I understand alot of people are having problems, one simple solution which is working for me is to have only the last 30 days of emails as my settings

Exchange Calendar Sync Broken...

Hi all,
Received my new Thunderbolt on Friday and all looks good except battery life and the Exchange ActiveSync Calendar sync. The battery life I can work around, but it seems a lot of people trying to sync the TB to an Exchange 2010 calendar are having issues. I cant post links yet, but a google search for "thunderbolt exchange calendar" will show the posts from others.
Here is what is happening:
When the account is created on the phone, the initial sync of calendar fails with "sync is currently experiencing problems". No existing events are pulled to the phone. However, you can create new events and they do sync immediately with the Exchange calendar - edits and deletes are fine too.
This is likely a Sense 2.0 issue because 2.2 with Sense 1 works fine on other devices with Exchange 2010.
I have tried removing the account several times, clearing data in the calendar app, removed all sync accounts and readded - nothing works. I changed the duration of data sync for calendar, nothing.
I am going to try removing the phone relationship from the Exchange server and start over to see if that works.
Just posting here as an FYI and to see if anyone has an idea for troubleshooting.
Tried wiping the phone and deleting the Exchange relationship - no go, same issue.
I am having the same issue. There is a Google thread in their forums with others as well
I hope they get it fixed soon.
Exchange issues have plagued 2.2 for some time.
Works great in 2.3 however (not a help I know).
Which data package are you subscribed to?
tformed said:
Which data package are you subscribed to?
Click to expand...
Click to collapse
PDA/Smartphone Nationwide Email for Business
boingboingbilly said:
PDA/Smartphone Nationwide Email for Business
Click to expand...
Click to collapse
I'm not sure if that plan is similar to the following two data packages offered by Verizon.
http://www.verizonwireless.com/b2c/...m=phoneFirst&featureType=phone&featureId=2547
I have broken Active Sync as well. I love HTC phones and my Incredible was killer phone wise, synced with no issues - even when the Motorola phones where broken due to an update that forced security policies to the phones.
I just spoke to someone at Verizon and they where not aware of any issues. The data package shouldn't effect sync issues cos I haven't paid their exchange package EVER and have had 0 issues with exchange mail with 2 other phones. This is exclusive to the Tbolt.
FYI...Only fix is to Root device
Active sync works with everything once I rooted the TB. The calendar sync didn't work before root. I rooted and kept the default HTC ROM and kernel and then the calendar sync started working. I didn't try contact sync before I was rooted so I can't comment on the validity of this working before root. Hope this sheds some light on the subject. I seems that VZW blocks the sync active sync unless you purchase the higher "business" data plan.
theaustins513 said:
Active sync works with everything once I rooted the TB. The calendar sync didn't work before root. I rooted and kept the default HTC ROM and kernel and then the calendar sync started working. I didn't try contact sync before I was rooted so I can't comment on the validity of this working before root. Hope this sheds some light on the subject. I seems that VZW blocks the sync active sync unless you purchase the higher "business" data plan.
Click to expand...
Click to collapse
Rooting doesnt make any difference for us, we have 3 Bolts at work all rooted running different ROMS and none would sync calendar with Exchange.
The workaround is to go into your calendar, change to list view, select all items, add a category (any will do). Then select all items again and remove the category. After that sync of calendar items both past and future will work.

[Q] Calendar Syncroniztion with Exchange 2010 SP1

Hi there
I've got a problem with my sgs2 and M$ Exchange 2010 SP1.
If I connect to my Exchange account on my SGS2 it works perfectly. After a couple of days, the appointments are not synchronized any more. In no direction.
If I delete the Exchange account on the SGS2 and reconfigure it, everything works again for a couple of days.
I had a look at the log with acatlog. What I found is this:
Code:
07-25 08:32:26.885 E/Kalender(TS)<521>(10509): Uncaught exception in EasSyncServicejava.lang.StringIndexOutOfBoundsException
07-25 08:32:26.925 E/Kalender(TS)<521>(10509): Sync ended due to an exception.
Does anyone know this problem?
Thanks for your Help.
Kind regards,
Steff
Hi, I've got the same problem in Italy ...
From last Saturday, I didn't sync my Google calendar with my SGS2. I think it is a Google problem, but I like to understand what happen ???
No problem about contacts and mails with Google sync.
P.S.:
I've installed yesterday the latest ROM 2.3.4/KG3 with the same problem.
Ciao
Ciao ritima
Sounds interesting. Unfortunatly I'm not using the google calendar. I've got a sync problem with my exchange.
Perhaps it's a calendar app problem?
Kind regards,
Steff
Ciao Steff,
I think not, because the problem was also with before ROM 2.3.3 (from Saturday afternoon). I think there is a problem with Google sync, at least for some Users, like me ...
Ciao
Hi...
Yeah. In your case, it sounds like a google problem. Unfortunatley am i not syncing with google.
Anyway. Good luck
Sent from my GT-I9100 using Tapatalk
I also have a problem with the calender sync to my exchange server. It works perfectly for a while, including changing group appointment times etc, but then suddenly stops syncing with no warnings about it not syncing. Wouldn't be such a prob except there isn't even an error to tell me my calender is not up to date.
I know its not a server problem because my laptop syncs fine and so does Touchdown on the same device. Unfortunately Touchdown calender only syncs to the internsl Touchdown calender and does not end up in the common Android area otherwise I would give up on using the Samsung exchange sync for calender.
So no-one has any fixes for this apart from removing the account and creating it again? It has happened with every rom I have tried up to G6.
Same problem for me
Hi Guys,
Same problem for me: Syncing calander of my sgs2 with exchange 2010 server stops working after a while. Contacts and e-mail still sync perfectly. When i throw away the account and reinstall it again, everything works fine again for... First time a month, but now only one day.
My laptop syncs fine, also a old windows mobile phone still syncs and a colleage of me using the same server also has no problem with android on his HTC.
Has anyone an idea??
Thanks,
Geerten
So anyone found a solution for this problem???? I've had it for ages and changed roms a number of times.
I think mine stops syncing if I use wifi to sync but I have in no way thoroughly checked this. I only sync once a day (contacts and calender) as I use touchdown for my emails and this is nearly always while I am on mobile data.
I wish it at least gave an error.... but instead it just doesn't sync with no errors and means if you aren't careful its easy for a meeting to be missed as its not updated to my mobile.
I have same problem
Mine has been fine for months and forgot about the issue. But it reared it's ugly head again out of no where.

[Q] Exchange email stops working

Hi Guys,
Since about a week ago (XXLPH firmware), my Exchange email stopped working.
Just says Connection Error all the time.
I can wipe the email settings, then enter them again, it will connect and start downloading mail, then stops and says connection error.
My Transformer is fine with all the same settings.
I upgraded the software to XXLPQ, did a full wipe and Factory Reset and still the same.
Any ideas please?
Thanks.
Faced the same problem, reverted back to GB all is well...
Tried lot of things but didn't work with ICS using Samsung email client, although Maildroid was working fine.
Same here, but only with my work account (Exchange 2010) - works fine with my (hosted) personal Exchange account (which is on Exchange 2007 AFAIK).
It's been this way with all ICS leaks. Yesterday I thought I got it working by adding the accounts the other way around, but today I'm getting connection error again. I think it's got something to do with the Device Administrator setting, because I never get that prompt for the second account I add, whereas I'm pretty sure I did on GB.
Using Enhanced Email in the meantime which works fine, but the Samsung client has some great features
Sent from my GT-I9100 using Tapatalk
I too have the same issue - Connecting to the Exchange Server at work (Exchange 2007), I have no issue. The Exchange Server at home (2010) continually shows up with "Connection Error". XXLPH installed here too.
Me too
Been driving me crazy. I agree it seems to be about the RSA device permissions. I think I'll have to go back to GB. Dammit, I wiped everything and have wasted all of today on this ...
---------- Post added at 08:31 PM ---------- Previous post was at 07:45 PM ----------
They say replying to yourself is the first sign of madness ...
But I wonder if Samsung will fix this before pushing out the official UK update next week.
Hmmm ... I'm surprised more people haven't reported this.
Same here. Updated yesterday to XXLPQ and have had the Connection Error ever since...
Sent from my GT-I9100M
I sent a link to this thread to Samsung Support, let's see what happens...
I've been looking into this (and learning a lot about EAS at the same time) - and have narrowed it down to XXLPH not liking the security policies contained within the Exchange ActiveSync Mailbox Policy that is being used. trouble is, no amount of fiddling has given me a long term solution (I have got it to work for short periods of time though).
I suspect that installing an Exchange 2007 CAS in my infrastructure and pointing my Galaxy S II to that will provide a workaround - but that's hardly a long-term solution. If that works, then forcing the handset to connect using an older version of the ActiveSync protocol should also work. This may be a more achievable workaround if I can figure out how to do it!
it's also failing with gmail/google mail for apps added as an Exchange Activesync. when upgrading from GB, 1 of 2 of my gapps accounts stopped getting new mail. after a full wipe, both accounts now fail to fetch any mail or folders. logcat shows the error "Email:SecFeatureWrapper(6658): Was not initiated" while refreshing mails.
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
MMaster23 said:
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
Click to expand...
Click to collapse
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Indeed that also explains why I thought it was working when I added the other account first - I guess it was in fact working up to the point where I added the second account ;-)
jps1974 said:
I sent a link to this thread to Samsung Support, let's see what happens...
Click to expand...
Click to collapse
Cool ... let us know if you get a response. If ....
wonderstoat said:
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Click to expand...
Click to collapse
I only have Exchange 2003. It was working fine until about two weeks ago.
Trying K-9 mail now, Touchdown doesn't work either.
I've tried the exchange mail app from one of the ICS leaks. My main issue is the scheduled mail just not seem to work. For peak time I don't need push mail, only needs to check every 4 odd hours, but even though I've set it up like that it still keeps on pushing mail whenever a new email comes in.
Can anyone confirm that the email client works properly with only one account installed?
I would be happy enough to do that, and use the MS Hotmail dedicated app for my personal email if I knew it worked.
Anyone doing this?
Sent from my GT-I9100 using xda premium
No not even with one account.
Exchange 2010 Problem
I had this problem with an Exchange 2010 account when the email retrieval size was all works just fine on 100kb, no connection errors at all. Although Hotmail seems fine when email retrieval size is all.
I have used all ICS Beta and official ICS Versions. All Version have the Exchange Bug.

E-mail client (Exchange) connection error since ICS?

So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
SparkyRih said:
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
Click to expand...
Click to collapse
clear data and reboot then set ur email.
MyLifeRocks10 said:
clear data and reboot then set ur email.
Click to expand...
Click to collapse
By clearing data you mean removing the exchange account right?
SparkyRih said:
By clearing data you mean removing the exchange account right?
Click to expand...
Click to collapse
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
MyLifeRocks10 said:
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
Click to expand...
Click to collapse
Ok,
It's already done syncing... yesterday (when the trouble started) it synced very slowly.. Let's see if it stays like this now...
hi,
have the same problem.
tried what you suggested, it ectually cleared the account and i had to re-enter and reset it up.
did not work, it synced some emails and then stopped with connection error
i use exchange 2003, samsung galaxy s2 ics 4.0.3
any suggestions ?
thank you
addition:
--------
bow, after a few hours it did sync, VERY slow and when reading the mail the sync back to mark as read either not done or will also take hours...
where is the problem ?
i can avoid thinking of going back to 2.3.6 as this version really sucks.. it has so many problems.
same here
Hello,
Same problem here, on Android 2.3.3 no exchange sync problem, after update ti 4.0.3 connection error ...
Samsung Galaxy S II (Black) - Android 4.0.3
So I haven't had any problems since my last post until now :S
About an hour ago it synced an SMS messages over 3G, when I came home, I received an e-mail on my Outlook client and tablet at the same time, so I kept looking to my Galaxy.... nothing!
It's not my exchange server (2010 SP2), everything, including my tablet on android 4.03 using the ASUS client work perfectly fine...
Using POP3 or IMAP is not an option, even not as a temp workaround... I really need the activesync :S
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
heldchen said:
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
Click to expand...
Click to collapse
The last post on page 10 of that topic seems like a working solution... To bad i don't have the time to root my phone and try it atm...
So replacing the e-mail and exchange apk's made it even worse for me... now I can't even start the mail app anymore
Issues with Exchange and other syncing with ICS
After reading lots of post and trying to resolve issues I believe I have resolved my issues using pop & Exchange accounts.
Try the following:
1. Edit every email account to the lowest retrevial size for emails.
and leave whatever email accounts you have setup as is.
2. Turn your phone off, do not restart.
3. Hold down the home button and press the power on button, keeping the button held down until you are at the full menu screen or pin code for your sim.
4. The if phone doesnt refresh, go to email settings and refresh each individual email account. Mine did automatically.
Hope this helps all the poor suckers out there that have spent hours on their phone trying to resolve issues rather than being the guinea pigs Samsung has made of us!
Good luck & god bless.
Liz
This doesn't work either...
Samsung has to fix this very soon... Some people try to use this thing for business, and the exchange feature is one of the most important features imo... I have to have a fix soon becaus this is soo ... annoying
I guess I have a good temporary fix, by setting the retrieval size to headers only it seems to work fine....
I am having same problem on galaxy s2. Recently upgraded to 4.0.3.
It syncs sometimes with exchange 2010 but most of the times it gives error as
'Connection error '. I have tried everything that you guys suggested. Nothing seems to work.
please help!!
Hope it help to solve
Changing the maximum email size to '100KB' from 'All' also solved my problem.
It Solves the problem for some time. When I reduced to size to Minimum, it worked for 3-4 days just fine. Altough 'Connection Error' Again started coming.
It stayed like that for couple of more days and exchange started working again.
Just to make it clear, our exchange is working fine since all others are getting updates.
Really strange!!!
Email client started working
Hi guys.
I updated to 4.0.4 on my skyrocket yesterday and faced this issue till today morning. Just while being in the email app.. go to the settings of FONT. It has not been selected and hence we do not see our mails.
Select any size.. and voila the mail appears.

Categories

Resources