incall voice disabled - Galaxy S III Q&A, Help & Troubleshooting

Hi,
I have a weird problem... on my samsung galaxy s3 i am not able to hear callers voice nor they can hear my voice... but when i make a video call from wechat i can hear the caller voice and they can hear my voice... i have attached a screen shot can anybody tell me how to enable the audio which has been disable right now.... please check the attachement.... and advice would be appricated and thankful

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