Why won't Att let me unlock my phone - AT&T HTC One (M7)

I have the att HTC one that I bought off contract at best buy around july. I've been considering unlocking the phone to test out T-Mobile. I've been requesting online from att to have the device unlock but it keeps telling me that the device currently can't be unlocked. What gives?
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Why don't you just call??
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How long have you had service? You need to have ATT service for a minimum 6 months I believe.

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I have been with att since 2009. I am still under contract til Oct 2014 but that shouldn't have anything to do with it since the phone was paid in full. I thought it was six months for their gophones? At least that's what I understood from their website.
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use unlockcode247.com
hey there josé!
i hope you are well. why don't you hop on over to the good folks at http://www.unlockcode247.com/imei/1/26/Unlock-code-for-any-ATampT-TMOBILE-HTC- ? :laugh: :good:
i have used them a few times. the unlock cost me $3.20 and about 2 hours. a few times they took longer. but it's a comin'
and then you don't have to beg for a solution, when you already paid so much for the phone. :silly:

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Okay well here's a quick one to bust some bubbles. I bought my HTC One via Wal-Mart on promotion in April. In June I figured to hell with At&t. With that being said I rooted the phone and got S off. Then found a mod on the Development fourm for the One that let me unlock the international menu. I bought a Net10 SIM Card at Best Buy. Cut the SIM to fit and BOOM!!!!!!!! No need for a UNlock code or any of that. Net10 gave me the apn info and from there I've been able bypass all the usual hassle.
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dcjose48 said:
I have been with att since 2009. I am still under contract til Oct 2014 but that shouldn't have anything to do with it since the phone was paid in full. I thought it was six months for their gophones? At least that's what I understood from their website.
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Click to expand...
Click to collapse
Minimum 6 month before they will even consider giving you the unlock code
From my One while peeking in your window

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CheesyNutz said:
Minimum 6 month before they will even consider giving you the unlock code
From my One while peeking in your window
Click to expand...
Click to collapse
OK I was finally able to unlock the phone. I called Att and told them that I had purchased the phone off contract at best buy and that when I would request the unlock code via their website it wouldn't accept my request. She then tells me that if I had bought it off contract the phone should have been unlocked, which was a lie. So then she starts questioning me asking where I bought it, how much I paid etc. I then told her look I have the receipt if you don't believe me. She says well we are going to need you to fax us the receipt. While she is setting up the claim she asked why I wanted to unlock it. I told her because At&t coverage at my house sucks and I wanted to test out t-mobile since my brother gets excellent coverage on his htc one. So I faxed the receipt and next morning had the unlock code. I tried unlocking the phone only to realize that since I had converted my phone to gpe I had to reconvert back using the leaked ruu and then unlock the phone. I am happy to report that finally I was able to unlock the phone. And then I converted back to gpe. Far way better speeds and coverage on T-Mobile prepaid than on att. Well at least at my home. I'm looking testing the coverage on T-Mobile at work and school before I make my decision on fully changing carriers.
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dcjose48 said:
OK I was finally able to unlock the phone. I called Att and told them that I had purchased the phone off contract at best buy and that when I would request the unlock code via their website it wouldn't accept my request. She then tells me that if I had bought it off contract the phone should have been unlocked, which was a lie. So then she starts questioning me asking where I bought it, how much I paid etc. I then told her look I have the receipt if you don't believe me. She says well we are going to need you to fax us the receipt. While she is setting up the claim she asked why I wanted to unlock it. I told her because At&t coverage at my house sucks and I wanted to test out t-mobile since my brother gets excellent coverage on his htc one. So I faxed the receipt and next morning had the unlock code. I tried unlocking the phone only to realize that since I had converted my phone to gpe I had to reconvert back using the leaked ruu and then unlock the phone. I am happy to report that finally I was able to unlock the phone. And then I converted back to gpe. Far way better speeds and coverage on T-Mobile prepaid than on att. Well at least at my home. I'm looking testing the coverage on T-Mobile at work and school before I make my decision on fully changing carriers.
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Click to expand...
Click to collapse
You got lucky most will not budge
From my One while peeking in your window

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I used an unlock service on line and got the unlock code. I am now using metro pcs instead of AT&T .

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CheesyNutz said:
You got lucky most will not budge
From my One while peeking in your window
Click to expand...
Click to collapse
Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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dcjose48 said:
Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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Click to collapse
yep, you didnt get lucky, they had no choice but to unlock it if you paid in full
just a tedious process that they made you run through

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very simple solution, call ATT and tell them you are going overseas for a month and u want to be able to use ur phone with prepaid sims so u need them to unlock it for you and they will do so with no questions asked

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Projectdwnshft said:
very simple solution, call ATT and tell them you are going overseas for a month and u want to be able to use ur phone with prepaid sims so u need them to unlock it for you and they will do so with no questions asked
Click to expand...
Click to collapse
I tried that but they refused

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dcjose48 said:
Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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Wow you are one lucky guy. Tried the going overseas line and got nothing. So i went through an online unlocking service. So which carrier did you end up sticking with?

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Hi ,
I flashed a hell fire rom on my att htc one. Can i just enter the unlock code or do I need to first restore my phone to what it was before (as it came from AT&T and then enter unlock code ).

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OP,
did you ever get the phone unlocked?
I'm in a similar situation as you but have a Moto X and they flat out refused to unlock my phone.
Tried some 3rd party unlockers and the code they gave me did not work.

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swapna81 said:
Hi ,
I flashed a hell fire rom on my att htc one. Can i just enter the unlock code or do I need to first restore my phone to what it was before (as it came from AT&T and then enter unlock code ).
Click to expand...
Click to collapse
Stock rom to unlock htc is required
tendc5 said:
OP,
did you ever get the phone unlocked?
I'm in a similar situation as you but have a Moto X and they flat out refused to unlock my phone.
Tried some 3rd party unlockers and the code they gave me did not work.
Click to expand...
Click to collapse
Normally their policy is after 3 months from the moment you got the phone you can request the unlock code. and also the unlocking really comes out of who you talk to... Some are very easy going other not.
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TopoX84 said:
Stock rom to unlock htc is required
Normally their policy is after 3 months from the moment you got the phone you can request the unlock code. and also the unlocking really comes out of who you talk to... Some are very easy going other not.
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Click to expand...
Click to collapse
Yea, i saw that its 60 days. is it possible to activate my phone overseas for 60 days? It really does seem like the unlocking is very random and down to whoever you get on the customer support line. I've had no luck and have a 500 dollar paper weight !

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me and my brother both bought our AT&T HTC one's in contract.
we both used a third party online unlocker to unlock both our phones.
Costs us each 10$ and within minutes our phones were unlocked.
it's stupid of them to antagonize their clients like that.
just drives people aways.