Hey guys, My name is Clint Painter and am I long time reader on the forum, so I dropped my Verizon Galaxy s4 the other day and it cracked the screen pretty good. The digitizer is still intact as the phone can still be used and responds. I have seen online that you can buy replacement glass, but am wary because theyre not samsung parts so I dont want to lose quality. I have also read reviews on them and many people complain about fitment or quality. Theres a kiosk in the mall that fixes phone screens but when they do it they replace the digitizer and display with it. When I was looking at parts online they come with the glass, digitizer, and lcd screen; my question is, the galaxy has an OLED screen not an lcd so would I be losing quality by having the guy at the mall fix it with replacement parts from amazon/ebay or wherever he gets his parts being the online descriptions say lcd rather than OLED. My last option would be to replace the phone entirely by buying a brand new one (no insurance) but my worry with that is my current phone is still on the original ME7 build number which is currently rooted and has Hyperdrive rom. If I buy a new phone would I be able to root it on the current build version and restore all of my custom rom, apps, data, and TWRP recovery or would I be stuck with the stock rom.
Basically, heres my options:
Replace just the glass myself and risk the glass quality and fitment issue - $15
Have the mall guy replace the glass, digitizer, and LCD with the risk of the LCD not being the OEM OLED quality screen - $300
Buy a new Galaxy s4 from verizon and risk being able to get all of my root/recovery/rom/data onto the new phone. - $700
What do you guys think help me out here!!
Clint Painter
clintpainter49 said:
Hey guys, My name is Clint Painter and am I long time reader on the forum, so I dropped my Verizon Galaxy s4 the other day and it cracked the screen pretty good. The digitizer is still intact as the phone can still be used and responds. I have seen online that you can buy replacement glass, but am wary because theyre not samsung parts so I dont want to lose quality. I have also read reviews on them and many people complain about fitment or quality. Theres a kiosk in the mall that fixes phone screens but when they do it they replace the digitizer and display with it. When I was looking at parts online they come with the glass, digitizer, and lcd screen; my question is, the galaxy has an OLED screen not an lcd so would I be losing quality by having the guy at the mall fix it with replacement parts from amazon/ebay or wherever he gets his parts being the online descriptions say lcd rather than OLED. My last option would be to replace the phone entirely by buying a brand new one (no insurance) but my worry with that is my current phone is still on the original ME7 build number which is currently rooted and has Hyperdrive rom. If I buy a new phone would I be able to root it on the current build version and restore all of my custom rom, apps, data, and TWRP recovery or would I be stuck with the stock rom.
Basically, heres my options:
Replace just the glass myself and risk the glass quality and fitment issue - $15
Have the mall guy replace the glass, digitizer, and LCD with the risk of the LCD not being the OEM OLED quality screen - $300
Buy a new Galaxy s4 from verizon and risk being able to get all of my root/recovery/rom/data onto the new phone. - $700
What do you guys think help me out here!!
Clint Painter
Click to expand...
Click to collapse
I just went through the same. Firstly, the original ROM is MDK (this is both rootable and has an unlockable bootloader), I was on this before I sent my device to Samsung for repair. If you send it to Samsung they will 100% flash ME7 or possibly the newer MI1 on your phone, I left them a phone message + note asking them not to but still they flashed it. Both are heavily locked down bootloaders, and the MI1 also uses the KNOX trip flags. So yeah, basically I'm never buying a Samsung phone again
On the plus side, Samsung's full repair that returned my device to pretty much brand new condition costs only $200, this is a flat price and has 2 day free shipping both ways (go on their support site and look for service request to do that). It replaces the entire display assembly, which includes the thin shiny chrome trim around the bezel, mine was heavily chipped so that was nice. Definitely don't try to replace it yourself, there is a special adhesive that lies between the glass and the LCD, which is very difficult to replace and if you mess it up you end up with air bubbles, bad touch detection and other issues.
Definitely don't buy a new one because the Samsung repair is far cheaper. BUT, you can easily get a used one off http://swappa.com/buy/samsung-galaxy-s-4-verizon for $400-450, and have the guarantee that it will be rooted (people list their bootloader state on there so be sure to check). They verify the IMEI / ESN numbers with verizon so the phone is guaranteed to work after you just put your current S4's SIM card in. Usually the device condition on most of these is extremely good.
Good luck, hope this helps
So basically what you're saying is that if I send it off to be fixed or if I buy a new one that the firmware, loaded on either the repaired phone or brand new one, I wont be able to put a custom recovery on it to get all my rom and apps back? So in otherwords dont send it off for repair or buy a new one unless I want to lose all of my custom stuff? Do you know anything about having it repaired locally, whether I DIY the glass or take it to the mall for digitizer, glass, and lcd replacement? I don't mind having the mall do it for 300 I just worry that being the description says LCD instead of OLED that the graphics and other quality will be less than the current one in my phone. I want the screen fixed, but I dont want to lose my custom rom or lose quality in the replacement components.
Thank you for your help!
Is there any way to downgrade MI1 down to ME7? If I make a backup on TWRP and with Titanium is there any way to put it all back on the phone if it is on MI1?
clintpainter49 said:
So basically what you're saying is that if I send it off to be fixed or if I buy a new one that the firmware, loaded on either the repaired phone or brand new one, I wont be able to put a custom recovery on it to get all my rom and apps back? So in otherwords dont send it off for repair or buy a new one unless I want to lose all of my custom stuff? Do you know anything about having it repaired locally, whether I DIY the glass or take it to the mall for digitizer, glass, and lcd replacement? I don't mind having the mall do it for 300 I just worry that being the description says LCD instead of OLED that the graphics and other quality will be less than the current one in my phone. I want the screen fixed, but I dont want to lose my custom rom or lose quality in the replacement components.
Thank you for your help!
Click to expand...
Click to collapse
I would definitely stay away from local repairs, especially at $300 for possibly non OEM parts, would be better to just buy a used device for $400 thats got OEM parts.
ME7 and newer ROMs still allow root + safestrap, this allows you to use a few compatible ROMs, mostly all touchwiz based like hyperdrive. Read about safestrap here http://forum.xda-developers.com/showthread.php?t=2441441 . You will not be able to flash a kernel or custom recovery on ME7/MI1, meaning no AOSP ROMs like cyanogenmod. If you are ok staying with ME7 (check what you have in settings > about phone -- http://i.imgur.com/sRwvjjM.jpg), then $200 samsung official repair would probably be the cheapest option for you.
SellswordShev said:
I would definitely stay away from local repairs, especially at $300 for possibly non OEM parts, would be better to just buy a used device for $400 thats got OEM parts.
ME7 and newer ROMs still allow root + safestrap, this allows you to use a few compatible ROMs, mostly all touchwiz based like hyperdrive. Read about safestrap here http://forum.xda-developers.com/showthread.php?t=2441441 . You will not be able to flash a kernel or custom recovery on ME7/MI1, meaning no AOSP ROMs like cyanogenmod. If you are ok staying with ME7 (check what you have in settings > about phone -- http://i.imgur.com/sRwvjjM.jpg), then $200 samsung official repair would probably be the cheapest option for you.
Click to expand...
Click to collapse
Options, IMO:
(1) Official repair + sell the device they return you + buy a MDK off Swappa
(2) Find a repair shop to just swap the glass (make sure they use LOCA to secure the replacement)
I just went and looked under about phone and the build number ends in ME7 but the Baseband version ends in MDK so im not sure why theyre different. I got the phone right when the 32gb version came out and rooted it with custom recovery; I have TWRP and Hyperdrive rom on the phone. I like the touchwiz based roms and wont need to go to an AOSP based rom. I am happy with hyperdrive and will probably stick with this rom. If I was to send it to samsung for repair, being it already has ME7 on it now wouldnt that mean I would be able to re-root it and put TWRP back on it as long as they dont update it to MI1? I guess I am a little confused with your previous post when you said on ME7 you can only use safestrap and touchwiz based roms being I have ME7 and TWRP?
If samsung was leave it at ME7 but without the root and custom recovery, would I be able to just reroot it and put TWRP on it and use the backup to restore all of my stuff or would it not be do-able?
My local repair guy can just replace te glass for 50 bucks
Sent from my SCH-I545 using Tapatalk
clintpainter49 said:
I just went and looked under about phone and the build number ends in ME7 but the Baseband version ends in MDK so im not sure why theyre different. I got the phone right when the 32gb version came out and rooted it with custom recovery
Click to expand...
Click to collapse
You flashed a ME7-based ROM but are still on the (moddable) MDK recovery. Once you get/end up with a true ME7/MI1 model (bootloader and all) you can't ever revert or flash true custom recovery.
s44 said:
You flashed a ME7-based ROM but are still on the (moddable) MDK recovery. Once you get/end up with a true ME7/MI1 model (bootloader and all) you can't ever revert or flash true custom recovery.
Click to expand...
Click to collapse
Oh I see, makes sense! So if I send it off anywhere to have it fixed it will for sure come back updated to a newer version and I wont be able to get TWRP on it? What about that bootstrap thing in the above post, what would be the cons to going that route. If they give me an updated version ME7/MI1, could I put bootstrap on it and then restore my backup from TWRP to get all of my stuff back or would it not work since the backup was made on MDK rather than the newer version?
If I cant do that then what are my options?
1.) send off for repair and be stuck with out a custom recovery and without my custom rom and mods.
2.) try repairing the glass myself
3.) have the mall guy replace the glass,digitizer, and LCD but risk the quality of the parts not being the same as Samsung
4.) fix it and sell it then buy a used one with the correct MDK recovery. (this route just seems like alot of trouble, having to fix it, sell it, buy a new one, re-set everything back up)
I just want an option that lets me have my rom the way it is now with all of my mods and such and have a fixed screen that does not sacrifice image quality. I just worry that being the product description says LCD rather than OLED that the quality of the graphics and stuff will be less than it is now which is unacceptable. Is the new MI1 ever going to be able to have a custom recovery and is just a matter of time or is from this point on they will never be able to have a custom recovery?
Is there any other online services that will replace just the glass and not the digitizer or screen. Or if they have to replace that stuff with it, at least use 100% OEM Samsung parts? I don't mind having it repaired I just want it to be still the same quality of parts as when Samsung build it and to keep the firmware the same.
I went up to the mall a little bit ago and talked to the kiosk guy that fixes them. He says that the parts they use are oem and that the quality will be the same. He says it just says lcd screen on the descriptions online but that the parts are oem. Would you guys think it's safe to use him to fix my phone screen or are you guys wary on this too?
But he won't do just the glass he insists the proper way to do it is to replace the whole assembly and that's all.
clintpainter49 said:
But he won't do just the glass he insists the proper way to do it is to replace the whole assembly and that's all.
Click to expand...
Click to collapse
Find another local guy.
Seriously, just check Craigslist in your area... the repair guys love posting to the cell phone FS section.
And yes, the OEM digitizer/screen/glass *is* a pretty straightforward fix... But it's expensive.
I checked with craigslist and the only one on craigslist is advertizing for the place in the mall I referred to. I also found a website that does them called Missionrepair.com and they seem to be a good company after looking at their website and using the live chat feature. Theyre located in Kansas and say they usually get them fixed in one day after receiving them. They have a store there that accepts walk-ins but they also take online orders like what I am looking at doing. They plan to charge about 200-250 including shipping and seem to be more trustworthy them my local mall guy. They said they use 100% original OEM parts and have a lifetime guarantee. If you break your screen again they fix it again for free you only have to pay a service fee. Seems like a good deal, anyone have any experience with them?
Related
I'm thinking of sending mine into Samsung to have the glass replaced (my friend cracked it and I don't have a warranty), and I'm not entirely sure how they would react to having custom stuff on there, so is it possible to remove CWM at all? I don't think they'll do anything, but just to be safe.
You can flash the stock from in odin
Sent from my YP-G70 using xda app-developers app
Googie2149 said:
I'm thinking of sending mine into Samsung to have the glass replaced (my friend cracked it and I don't have a warranty), and I'm not entirely sure how they would react to having custom stuff on there, so is it possible to remove CWM at all? I don't think they'll do anything, but just to be safe.
Click to expand...
Click to collapse
Lol if you already don't have the warranty then they aren't going to say anything about having all that custom stuff on it. When you root and add custom roms to your device it voids the warranty so since your is already gone they won't say anything. Plus it isn't illegal.
If you root, then you void warranty. If they did see your CWM stuff, then you voided warranty and they prob won't fix it.
Obscured is correct. You have nothing to worry about because your NOT claiming warranty. You'll be paying for the service, and it is a hardware issue not software. Samsung police will not be busting down your door after they receive it. If it were me I'd ask them to not restore it back to stock (which they have a tendency to do with screen replacements) and to just fix it. Remember, they are working for you now, not the other way around.
Sent from my YP-G70 using xda premium
You could just flash stock or a nandroid backup (if you have made one). You can just delete cwm by deleting the cmw folder in the root directory, then unroot using SuperOneClick.
Alright, good to know. I just wasn't sure if Samsung has a habit of nitpicking about things like this even without a warranty. Now to decide if it's worth paying $100 for the repair...
Googie2149 said:
Alright, good to know. I just wasn't sure if Samsung has a habit of nitpicking about things like this even without a warranty. Now to decide if it's worth paying $100 for the repair...
Click to expand...
Click to collapse
In my opinion, paying $100 for a repair on device with such a poor value is not worth it. I mean, it is almost unfathomable that a device selling for approx. $400 a year ago can't even fetch half its value at retail now. And now, worse yet, Samsung doesn't even give a rat's behind about the Galaxy Players anymore. They won't even give ICS on our devices the light of day, even though we Android faithful bought one of their Galaxy Players over an iPod Touch. Isn't Samsung trying to compete with Apple for market share in multiple areas? Who's going to invest in a future Galaxy Player with the fear of spending hundreds of dollars only to realize a measly year later that they're not getting an upgrade?
need advice on digitizer.
So recently my digitizer (glass on top of the phone) has been erratice...I found the area where it doesn't respond...its not rom, sofware, or kernel related, I have tried all of them.
I'm honestly getting sick of the amaze. My phone is still under warranty. So my option is to pay 7 bucks shipping and handling for the fix...( I will put everything back to stock)...
was wondering if anyone was ever able to get a newer device like the one s, which i'm not fond of, of etc etc. I do not wish to spend money at all to get a new phone, but wanted hear your thoughts of what i should do, I also have insurance on the phone.
Hi
I recently bought a broken Galaxy S2 with a non-working display/screen off a swiss auction portal (smiliar to eBay) for very little money.
The seller stated that the display broke after he dropped it, the rest of the phone should be fine. Effectively, only the LCD is broken, the glass is intact, but the screen doesn't show anything when I try to turn on the phone.
The first few times I tried to turn on the phone, nothing happened, no boot sound or touch buttons glowing. After trying several combinations of pressing buttons (hard reset, soft reset, download mode, recovery etc.) I heard the boot sound and saw the buttons glowing, but only once and I dont know how I exactly managed it to start. But, nevertheless, I can't really see what the phone is doing, if it is booting, if its in download mode, etc.
Does anyone have an idea, what I can/should do to make sure, the phone itself is working and its only the display which is broken? I just don't want to spend over $100 for a new display, if im not sure if the rest works...any suggestions?
Thanks very much for your help guys!
Greetings from Switzerland!
nkb88
How can anyone answer if the phone is going to be worth the cost of a new screen.It could be water damaged or blacklisted,or faulty.
Did you not foresee these things.What did you expect to happen.You must have trusted the seller,but all of a sudden you have doubts.Why didnt the seller replace the screen.
You probably think youve scored,when in fact it could work out more expensive than buying a working phone.
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maybe your an iphone expert
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theunderling said:
How can anyone answer if the phone is going to be worth the cost of a new screen.It could be water damaged or blacklisted,or faulty.
Did you not foresee these things.What did you expect to happen.You must have trusted the seller,but all of a sudden you have doubts.Why didnt the seller replace the screen.
You probably think youve scored,when in fact it could work out more expensive than buying a working phone.
Click to expand...
Click to collapse
First of all, the mentioned auction platform is very small and not quite comparable to eBay, maybe it was my fault to make the comparison to eBay. Its much smaller, only people from Switzerland and people much trustworthier than on eBay. I talked to the seller even before I commited my bid on the phone, and he told me he already bought another one and the place, where he first wanted to repair it, told him, it would be more than $200, which wasnt an option for him...
The phone was very cheap, only about $25 - due to the fact that the sellar put it in a wrong category (mobile accessoires but not mobile devices itself) so almost nobody beside me bidded for the auction. There are several other Galaxy S2s with broken displays for sale, which sell at least for $50-70, rather between $100-150.
So to put it straight: I just bid for the phone because its cheap and, if the display is replaced and the phone is fully working again, the potential selling price is much higher than what I payed for the phone and the display together.
Now, I was just wondering, if there is a possibility to tell, if the phone boots normally and to be sure that the display is the only faulty part...
If you know what network it's on, and you can find a way to get it switched on, you can put a compatible sim card into it and call it....if the phone rings (provided the volume is set right) you can assume it's good.........
That is.....assuming there's charge in the battery.......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
Ok I see now.
All you need to do then is to relist the phone on that auction site you said....in the proper area/listing....and you could make a profit without risk.
You could put it in dl mode and see if it is ready to take a flash.Or see if someone could hook up a screen to test,or see if you can borrow one/get sale or return.
And people on here help with tech problems,not get rich quick schemes......LOL
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maybe your an iphone expert
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theunderling said:
Ok I see now.
All you need to do then is to relist the phone on that auction site you said....in the proper area/listing....and you could make a profit without risk.
You could put it in dl mode and see if it is ready to take a flash.Or see if someone could hook up a screen to test,or see if you can borrow one/get sale or return.
And people on here help with tech problems,not get rich quick schemes......LOL
Click to expand...
Click to collapse
Actually I could have bought the phone and relisted it in the proper category, you are right on that BUT I acually don't have any interest in making money with this phone, if it is fully working again, I probably will give it to my GF cause her crappy iFone will probalby be moving to the bin soon... You really probably missunderstood me in this case...
But thanks for you help! I'll see this evening if I can put it in download mode...
keithross39 said:
If you know what network it's on, and you can find a way to get it switched on, you can put a compatible sim card into it and call it....if the phone rings (provided the volume is set right) you can assume it's good.........
That is.....assuming there's charge in the battery.......
Click to expand...
Click to collapse
Thats also a good idea BUT afaik you need to enter a PIN code before the phone actually connects to the carrier/provider, isn't that correct?
Not necessarily......unless the phone has been set up that way post purchase.....as I said, you need to know what carrier the phone was with before, and simply go and get a sim card (pay as you go) for that carrier and put it in the phone....job done.
It's not necessary to enter a pin code here in the UK.....I don't know how the mobile operators operare with respect to that in Switzerland though......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
How about if you cant "borrow' a screen,just buy one off eBay from a seller that takes it back with a small restocking fee.
Then hook it up(without fixing it permanently) and see if any problems me/keith mentioned.
Look near the end of this video in this thread.
http://forum.xda-developers.com/showthread.php?p=25438587
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maybe your an iphone expert
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Okay, i managed to connect the phone to my computer and it shows up in KIES! *yay*
Unfortunately, KIES shows: "The connected device is locked..."
But, as far as this looks like, the phone is working! Am I right on this?
I dont know much about kies as I dont use it.Maybe its not an unbranded phone and youve put in a different sim its not used to.
Unless someone has a better idea,I think buying the screen under the conditions I said earlier is the way to go.It may only lose you £15 at the worst.
Check the online imei checket first though to see if it throws amything up.
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maybe your an iphone expert
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theunderling said:
I dont know much about kies as I dont use it.Maybe its not an unbranded phone and youve put in a different sim its not used to.
Unless someone has a better idea,I think buying the screen under the conditions I said earlier is the way to go.It may only lose you £15 at the worst.
Check the online imei checket first though to see if it throws amything up.
Click to expand...
Click to collapse
I haven't put in a SIM at all, as it is not neccesary to be able to use the phone.
I will buy a screen anyway, if I can't use it myself, I will give it to a frend who has also got a smashed S2.
Another question: Is it possible to hard reset the phone, without a working screen? Afaik you have to boot into recovery and select the reset from a menu, which is not really possible without having a working display... Any suggestions?
Thanks!
Someone has just posted this utility.
http://forum.xda-developers.com/showthread.php?p=43448133
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maybe your an iphone expert
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theunderling said:
Someone has just posted this utility.
http://forum.xda-developers.com/showthread.php?p=43448133
Click to expand...
Click to collapse
Thanks, but with the phone being locked, i cannot do anything, also not install any apps...
How can I reset the phone without the screen? Or can someone tell me which buttons to press in recovery menu to do a wipe/reset?
Thanks!
That in itself could cause you issues. You have to get the number of and order of presses exactly right otherwise you could end up formatting the system partition (os)
Aaaaand.....you don't know whether you're running 4.0.4 in which case, doing a wipe *may* permanently kill your phone (search emmc brickbug for the why/how)......
Realistically the only option is to obtain a screen......have you thought of taking the phone to an unofficial repairer, explaining the situation and asking for the temporary instore use of a screen? (You could even offer to pay a small fee.....just as a sweetener)
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
nkb88 said:
Thanks, but with the phone being locked, i cannot do anything, also not install any apps...
How can I reset the phone without the screen? Or can someone tell me which buttons to press in recovery menu to do a wipe/reset?
Thanks!
Click to expand...
Click to collapse
That mymobiler didnt look like an app to me.The other thing that was mentioned was an app that needed root.
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maybe your an iphone expert
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keithross39 said:
That in itself could cause you issues. You have to get the number of and order of presses exactly right otherwise you could end up formatting the system partition (os)
Aaaaand.....you don't know whether you're running 4.0.4 in which case, doing a wipe *may* permanently kill your phone (search emmc brickbug for the why/how)......
Realistically the only option is to obtain a screen......have you thought of taking the phone to an unofficial repairer, explaining the situation and asking for the temporary instore use of a screen? (You could even offer to pay a small fee.....just as a sweetener)
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
Click to expand...
Click to collapse
You are right - thats really too risky. As I said, i'm going to order a screen now and we'll see how things work out! Thanks for your help! I'll keep this thread updated with my progess.
Cheers! :good:
nkb88 said:
You are right - thats really too risky. As I said, i'm going to order a screen now and we'll see how things work out! Thanks for your help! I'll keep this thread updated with my progess.
Cheers! :good:
Click to expand...
Click to collapse
Got a new screen and everything is working smoothly!
Thanks for your support! :good:
PS: Any recommendable, FAST rom without too much bloatware?
Cheerio!
Lol....not gonna recommend a specific ROM as that's against XDAs rules......but if you want the stability of stock without the bloat, try one of the hybrid ROMs. Look for "samsung based" in the ROM sticky thread.....or do what I've done. ....stay with your stock firmware, but root it and debloat it.......
My Wife says I'm a phone geek.....
I'd have to agree.....
So I'm sending in my phone already to get the screen fixed, which broke by some weird accident. But I have unlocked, rooted and all that jazz. I know HTC is going to wipe my phone when they get it, but do you think I'd have any issue because I have modified the recovery? I restored back to the stock rom with nothing installed except SuperSU. I could understand if I had a problem with the hardware in the phone itself, but they should have no reason not to fix my broken screen which has nothing to do with firmware or unlocking. I've already reset the phone myself which has no personal information. I haven't even set up my google account on it.
I think reports have been mixed on whether HTC honors the screen replacement warranty on modded phones (bootloader unlocked, etc). Return the device to as close to stock as possible, and hope for the best is probably all you can do.
One person on here has mentioned that while the "regular" device warranty mentions that modding the phone may void the warranty; the "add-on" screen replacement warranty does not make any mention of this. So that may be an point of argument in your favor.
I will HOPE as hard as I can. Might have to shell out $200 at the local repair shop. It would bother me though if it was rejected and all I want fixed is the screen, they have no buisness messing with my phone other than testing to make sure the screen works.
HTC will fix the screen either way, the warranty question just determines whether they charge you or not. I think the charge is $250 if the warranty is not honored. So not much more than your local shop is going to charge. Plus, I think taking the phone apart is tricky, so I'd probably trust HTC to do it more than a local vendor. I've seen some real hack jobs on the One X (which is polycarbonate not metal, but similarly difficult to disassemble) by random repair shops. Although of course the quality of workmanship by repair shops will vary, and I'm sure there are plenty of good ones out there.
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
absalonprieto said:
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
Click to expand...
Click to collapse
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Just a word of advice and I know everyone is different but I always wait until my devices are out of warranty before I do any modding. That's just me because I don't have the time to deal with the stuff you're going through. Anyway this is the first devise that I’ve not wanted to start modding right after I got it. Yes, it’s that good IMO.
Good luck I hope you get it resolved without too much expense.
HRodMusic said:
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
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still refused to fix it, they refused to give me a credible answer just that because security was disabled from the device they couldn't do it.
I would say make sure you enable S-Off and are back to an offical Rom, that might improve your chances of getting it partially repaired.
I flat out told them, I didn't like their lack of transparency and would be putting the phone on craigslist and buying any other device that wasn't HTC.
a bit petty but made me feel better.
Just to chime in here and share my experience. My display became messed up either through being damaged internally, or having the data cable come loose, etc. No cracks or any visible external damage at all. Anyway, phone was unlocked, rooted, running a custom ROM, and S-Off. Since the phone was less than six months old I shipped it back to HTC for replacement under warranty. Before I shipped the original I returned it to stock via RUU and re-locked the bootloader, but left it S-Off. HTC has just shipped me back a replacement without any hassle at all. Total cost to me was $19 for expedited shipping. I should point out that other than the ugly display my phone was functional - touch screen and all. But it does seem from my experience that HTC will still honor the warranty on modified devices if the failure is clearly hardware related, as mine was. BTW, I unlocked through HTC, so they could have checked if they wanted to.
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
absalonprieto said:
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
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I did not have to put a credit card on hold because I shipped them my device first and have just done without for a week or so. I think you only have to make a credit card deposit if they ship you a device first.
absalonprieto said:
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
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More discussion about the screen warranty here: http://forum.xda-developers.com/showthread.php?t=2767547&page=14
Of particular interest is Post #139, which says the HTC rep claims S-off prevents access to the video calibration tool (sounds kinda made-up to me). Then later in Post #146, HTC appears to backpedal a bit, and offer the free replacement if the customer agrees to take "full responsibility" if there are issues with the motherboard later.
Thought I was going to have to use HTC Advantage today when I dropped my phone on my hardwood floor. It landed perfect on the screen and made an awful smacking sound. I just sat there in disbelief scared to pick it up. When I did everything was A-OK.
Hope you get this straighten out. Good luck.
Hello folks, my LG V20 from verizon has been screen damaged a lot and this time, I decided to buy from ebay at a fraction of price. This question is not specifically for LG V20 but I just decided to put here since this is the phone I purchased. It arrived and looks nice and I dont need all the bells and whistles that came with original carrier however there is a concern whether the phone's software or hardware has been tampered with. I know it requires a specialized a deep knowledge and extremely unlikely that ebay buyers would do these but I'd take no chances whether there is a slim. That is because, understandably, all your personal information, or simply put, all your lifes including passwords, financial information and almost everything account you can think of can be accessed throug your phone. Has there been any proven or unproven instances of hacking through phone sold on ebay in the past?
guyenxda000 said:
Hello folks, my LG V20 from verizon has been screen damaged a lot and this time, I decided to buy from ebay at a fraction of price. This question is not specifically for LG V20 but I just decided to put here since this is the phone I purchased. It arrived and looks nice and I dont need all the bells and whistles that came with original carrier however there is a concern whether the phone's software or hardware has been tampered with. I know it requires a specialized a deep knowledge and extremely unlikely that ebay buyers would do these but I'd take no chances whether there is a slim. That is because, understandably, all your personal information, or simply put, all your lifes including passwords, financial information and almost everything account you can think of can be accessed throug your phone. Has there been any proven or unproven instances of hacking through phone sold on ebay in the past?
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To answer your question, yes. If the phone has been rooted and the data was reformatted ex. Twrp and, wipe system, data, and both caches then all data should be gone.
Looks like I need to do homework. I did some light bag
Looks like i need to do some homework. I used to do some light hacking activity I.e. burning custom rom etc when i had Samsung, but that was long ago. It appears to be unlocked for any carrier and i just installed SIM and did couple of OTA update from Verizon. I am not sure if I should get started by whether it is rooted and any custom rom installed. It looks perfectly ok but certainly feels sluggish than brand new phone out of box from carrier.
guyenxda000 said:
Looks like i need to do some homework. I used to do some light hacking activity I.e. burning custom rom etc when i had Samsung, but that was long ago. It appears to be unlocked for any carrier and i just installed SIM and did couple of OTA update from Verizon. I am not sure if I should get started by whether it is rooted and any custom rom installed. It looks perfectly ok but certainly feels sluggish than brand new phone out of box from carrier.
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I can unrooted custom and back to stock rom. So, its beter to flash again rooted or stock rom.
Sent from my LLD-AL20 using Tapatalk
legedug01 said:
I can unrooted custom and back to stock rom. So, its beter to flash again rooted or stock rom.
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i95swervin has posted today that he will upload a rom for your phone tomorrow. I'm running the alpha rom on the H918 V20, 1.0.7 release and, it's been stable and smooth. I tweaked the kernel alittle and, made it exactly the my liking, check out this thread when you get a chance https://forum.xda-developers.com/v2...ega-rom-oreo-vs995-h910-ls997-t3847510/page37
legedug01 said:
I can unrooted custom and back to stock rom. So, its beter to flash again rooted or stock rom.
Sent from my LLD-AL20 using Tapatalk
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what you mean??
If you suspect the rom has been tampered, its better to reflashed the rom.
About as much a chance as you have at being struck by lightning and getting super powers.
If you want to concern yourself with the what if nefarious black hat did this you should not buy used. But a factroy reset and or twrp reset will blow out any cobwebs they could put on it.
In theory about the only thing they can do is report it stolen on you since your phone is not tied to your carrier your sim is. So unlike the phones of yesterday where they had no sim and the phone had it built in they would need your sim to clone your phone.
I bought from ebay too. At first there was a little bit of a white line 2cms up and 2cms down the display mostly unvisible. This sounds weird but when I unlocked the bootloader with dirty santa it appeared as a full black line then it came back to normal. 2 weeks later it comes and goes but now it seems this black line is permanent, it would only be white if the background is black.
The seller has extremely positive reviews btw and it was brand new with warranty. Inside the phone everything seems fine. But I'd charge the phone and it would stay at a 100% for an hour sometimes before dropping to 99%