i installed an application from google play (clean sweeper) and through it, i was able to delete some of the pre-installed apps. i may have uninstalled a wrong one though...i keep getting a error message- process.android.media has stopped unexpectedly whenever i try to go to google play. and when i try to download anything that message will pop up followed by another that says, unable to download due to error (491) i have done resets, restores, mounted and unmounted my sd, cleared cache and data for all applications (individualy and system as a whole) reset app preferences, EVERYTHING!! but nothing has worked. it is un-rooted, not by choice---and only 2 months old...anybody out there with a solution/suggestion for me, id appreciate it greatly.
error 491
dott1er said:
i installed an application from google play (clean sweeper) and through it, i was able to delete some of the pre-installed apps. i may have uninstalled a wrong one though...i keep getting a error message- process.android.media has stopped unexpectedly whenever i try to go to google play. and when i try to download anything that message will pop up followed by another that says, unable to download due to error (491) i have done resets, restores, mounted and unmounted my sd, cleared cache and data for all applications (individualy and system as a whole) reset app preferences, EVERYTHING!! but nothing has worked. it is un-rooted, not by choice---and only 2 months old...anybody out there with a solution/suggestion for me, id appreciate it greatly.
Click to expand...
Click to collapse
I had this same error the other day.it happens because play store thinks your account sharing. instead of using phone to download something go to play store and send it to your phone after you do that once you will be able to install apps with your phone again.The some big long ways to fox this but you will have to search google for them if the simplest way doesnt work,
Error 491
I tried the short way to fix the error by trying to download from Google play store on my computer. No luck. gives me the same error. message. My phone is rooted but still can't do much with it. This is really frustrating. can someone please help.
---------- Post added at 04:32 PM ---------- Previous post was at 04:14 PM ----------
Hey to all of you still having problems with this error. After playing around with it I discovered I had to go into Google settings and turn on location access, and I also turned on "allow remote lock and factory reset" in the device manager tab. That seemed to do the trick. Hope this helps.
Related
Recently did a factory reset, then rooted and unlocked.
Since then I'm getting errors downloading apps. This seems to occur only over the wireless connection, not over Wifi. I have verified that I can access the SD-card and external SD-card. have plenty of available storage space (per Settings/Storage): 2.58 GB app, 8.43 GB internal, 29.06GB SD card. Also have a good data connection per browser/weather app use!
These are the two errors I am seeing when trying to download apps from Google Play:
"App xyz" could not be downloaded due to an error. (923)
Error downloading "App xyz". There is insufficient space on the device.
Searched to find a fix, but couldn't find a good answer. Can anyone help me?
I would flash Th3bill's full wipe @ http://www.jokersax.com/developer-pages/th3bill/809-2/ then flash your rom.
if that doesn't work, you'll have to go back to stock sbf and see if that fixed it. if OK, root... if OK, unlock. an incremental way to isolate the issue.
Sent from my MB855 using Tapatalk 2
Dont do a full wipe just yet... Just go to settings, manage apps, click on play store, click clear data, then reboot. This will probably fix it.
Sent from my CM9ed MoPho!
@jrebo and @Acvice
It wasn't enough to clear settings, I had to do the full wipe and installing MIUI 2.6.22 fixed it.
I appreciate your the help!!
I had error 923 on my sgs3 and clearing app data resolved it.
Sent from my Transformer Prime TF201 using Tapatalk 2
1. under settings/apps go to google store.
2. cache and data reset.
3. update deinstall, and akzept reset to google store basic version !
4. delete googlemail account under accounts&syncronisation.
5. go to google store app, insert googlemail account new.
google store meanwhile has updated to newest version and will keep runing fine again now ! :good:
This can sometimes happen after a fresh install and gapps tries to throw every update it has logged for you at the phone. just retry after installing what sticks. usually sorts it. many phones have this issue
Methods to solve error 923
HackGerm said:
Recently did a factory reset, then rooted and unlocked.
Since then I'm getting errors downloading apps. This seems to occur only over the wireless connection, not over Wifi. I have verified that I can access the SD-card and external SD-card. have plenty of available storage space (per Settings/Storage): 2.58 GB app, 8.43 GB internal, 29.06GB SD card. Also have a good data connection per browser/weather app use!
These are the two errors I am seeing when trying to download apps from Google Play:
"App xyz" could not be downloaded due to an error. (923)
Error downloading "App xyz". There is insufficient space on the device.
Searched to find a fix, but couldn't find a good answer. Can anyone help me?
Click to expand...
Click to collapse
Hi here are some methods for Error 923 at appslova.com. One of the method must work for you to solve this problem.
Fr4nky78 said:
1. under settings/apps go to google store.
2. cache and data reset.
3. update deinstall, and akzept reset to google store basic version !
4. delete googlemail account under accounts&syncronisation.
5. go to google store app, insert googlemail account new.
google store meanwhile has updated to newest version and will keep runing fine again now ! :good:
Click to expand...
Click to collapse
This helped me after using CF- Autoroot by Chainfire, on my nexus 5. Thanks man!
Possible solution
I've ran into error 923 in Google Play.
None of the above worked, and I finally managed to fix it by deleting /data/core/zcore*.zip files (2.5GB in total).
By the looks of permissions on those files, some files could be deleted without root, but not all of them.
this video fixed the problem for me.. while it's "kind of a long video" for the 2 easy steps.. it's just the 2 steps.. 'clear cache' (not sure that helped, really?)
but the 2nd step did help.. I rolled back google play to a 'older'-orginal version.. and that fixed it
playstore is giving the error "package file is invalid" for almost all the apps i download.
i've cleared cache, restored it to default, used a different apk and finally restored it back to factory settings. still the same error.
also tried this method
1). Log into Google Play Store
(using a browser)
2). Scroll to the bottom of the page
& locate "My Orders & Settings"
3). Click on the Settings Tab
4). Assign a "Nickname" to your
phone
5). Check "Shown in Menus"
6). Save settings
7). Return to the Play Store and
download Apps as normal!
Click to expand...
Click to collapse
The phone is not rooted. using stock everything.
Try formatting your sd card or try using another sd card.......the main problem is of storage......either your sd card cannot store it properly.....or your net connection is problematic.....because Google's server cannot be down ever...
aayush1 said:
playstore is giving the error "package file is invalid" for almost all the apps i download.
i've cleared cache, restored it to default, used a different apk and finally restored it back to factory settings. still the same error.
also tried this method
The phone is not rooted. using stock everything.
Click to expand...
Click to collapse
are u on ics or jb...?
though the error you get...is unusuall :/ at least for stock
yeah maybe yyou have problem with internet connection :S
Have u tried connecting to Wifi and then try downloading apps I had the same issue but when I tried again it was all normal
I dont think the problem is with my Internet connection. My sister has a galaxy r and if i download the same app on her phone, it installs perfectly.
I only use wifi to download apps.
Will try formatting the sdcard and tell you if that helps
try rooting it
i also have that problem before rooting on my xperia neo l. after rooting my phone, the error never appeared. thanks god
Can't post link. Its a message screen at the center of the screen showing exactly this message: "Error retrieving information from server. [RPC:S-5:AEC-0]".
When this problem happens, the page doesn't load the images (I checked this a few times)
-When I try to view apps: for example, when I'm browsing apps with the google play app, that error appears, and when I press ok, it returns to the previous page. Trying to open any app anywhere ("people also downloaded", link from another app or webpage to google play app) causes this.
-This happens about 75% of the times. I have to try again few times, and sometimes the error doesn't appear.
-Wifi or mobile data, doesn't matter.
-Happened on my Huawei ideos x5 and still happening on my Samsung galaxy s3.
-This doesn't happen when downloading apps. It has never happened in that situation.
-Happened when I tried to do an in app purchase. Aftter putting password, it said that card not valid. With second try it worked.
-I have tried many times clearing caches/datas of google play and the framework thing, rebooting after but didn't help.
-I have cleared cache in recovery too, with no success.
-I have removed and replaced google account, didn't help. (at the same time with the 2 previous operations)
-I have installed new google play versions.
This seems to be account dependent problem. I haven't found a working solution yet.
EDIT: Plot twist: Now I ALSO get the more common problem that happens when trying to DOWNLOAD apps. "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])". Then I did the data/cache clears to google play and services framework, rebooted and then tried to download. "Error retrieving information from server. [RPC:S-5:AEC-0]" to NOTIFICATION bar. Then google play app froze and now when i try to download, I get the "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])" Message in the google play app.
bump
bump
Help!
dsnrvgiondsrg
bump
nhyviyhf
skinkken said:
nhyviyhf
Click to expand...
Click to collapse
same problem here - don't know...i'm googling it
---------- Post added at 06:21 AM ---------- Previous post was at 06:12 AM ----------
1) go to your phone / tablets settings & select "applications".
2) Locate "Google Service Framework", Select the "all" tab, & select clear data
3) Locate "Google Play" & select clear data
4) reboot your device.
Still not working.
!!!!!!!!!!!
qwertyuiop
heeeeeeeeeeeeeeeelp
Here's the fix...
Go into Google Play. Go to settings. Go to content filtering. Uncheck all the boxes except for 'Everything.' It may ask you to create (or enter) a password. Do it. Back out of the settings. Go back into settings. Go to content filtering. Check all boxes. Cross your fingers. Apps should now download and update.
Good luck and post your results with this post quoted in your reply if it worked for you.
NexusuxeN said:
Here's the fix...
Go into Google Play. Go to settings. Go to content filtering. Uncheck all the boxes except for 'Everything.' It may ask you to create (or enter) a password. Do it. Back out of the settings. Go back into settings. Go to content filtering. Check all boxes. Cross your fingers. Apps should now download and update.
Good luck and post your results with this post quoted in your reply if it worked for you.
Click to expand...
Click to collapse
I'm having the same problem as OP, and registered just so I could post this. I followed your instructions, and now I can't install anything because of filter restrictions, even though I set it to let me download everything again.
thunderchan said:
I'm having the same problem as OP, and registered just so I could post this. I followed your instructions, and now I can't install anything because of filter restrictions, even though I set it to let me download everything again.
Click to expand...
Click to collapse
Maybe I should mention that I first followed the instructions posted in here with the framework services clear data and all. Not sure if that is part of what made mine suddenly work or not.
The problems began for me when I got the 4.3 update.
This was the little tweak I made that got me updating and downloading again. Sorry if it doesn't work for you.
Just remove you're account and sign in again
NexusuxeN said:
Maybe I should mention that I first followed the instructions posted in here with the framework services clear data and all. Not sure if that is part of what made mine suddenly work or not.
The problems began for me when I got the 4.3 update.
This was the little tweak I made that got me updating and downloading again. Sorry if it doesn't work for you.
Click to expand...
Click to collapse
I tried this, didn't work. First cleared the things in the apps, then did what you suggested.
bennycop said:
Just remove you're account and sign in again
Click to expand...
Click to collapse
I have done this a few times. Read my first post.
Plot twist: Now I ALSO get the more common problem that happens when trying to DOWNLOAD apps. "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])". Then I did the data/cache clears to google play and services framework, rebooted and then tried to download. "Error retrieving information from server. [RPC:S-5:AEC-0]" to NOTIFICATION bar. Then google play app froze and now when i try to download, I get the "...could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])" Message in the google play app.
bump
I am having the same problem too. This started when I updated to 4.3 on my Nexus 4 phone. Except I get an error code of "7" instead of "5" when purchasing a paid app, and a "5" when I try to download or update an app. Very frustrating!
I accidentally deleted several system apps, well, without knowing if they were really that important. So now Play Store crushes as soon as i tap to open it, gmail as well, Google Plus, basically every app that has Google in it's name. And i keep getting an error with Google Service Framework, when i try to connect to the internet using Google + app, the error
HTML:
"No connection; Couldn't connect to the server"
and this error keeps popping up every time i press okay,
I also get this error after restarting the phone;
HTML:
Unfortunately, the process com.google.process.gapps has stopped.
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
stupidnerd said:
I accidentally deleted several system apps, well, without knowing if they were really that important. So now Play Store crushes as soon as i tap to open it, gmail as well, Google Plus, basically every app that has Google in it's name. And i keep getting an error with Google Service Framework, when i try to connect to the internet using Google + app, the error
HTML:
"No connection; Couldn't connect to the server"
and this error keeps popping up every time i press okay,
I also get this error after restarting the phone;
HTML:
Unfortunately, the process com.google.process.gapps has stopped.
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
Click to expand...
Click to collapse
i don 't know more about htc device but you should flash gapps package using custom recovery
stupidnerd said:
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
Click to expand...
Click to collapse
When you install an app it's by default a "User" app. Have you switched the Gapps you reinstalled to "System" apps? If not, do that and try them again.
Also, DO BACK-UPS!!!
Ok, so 3 days ago I had an issue where the YouTube app, when started, was loading the feed infinitely, I decided to go to Play Store and update google services, but the Play Store wouldn't load past the triangle logo.
I've downloaded the external apk and tried installing that, no result with "app not installed" message.
Next, I've tried deleting the Google Play Services (com....gms) and installing them again, but they wouldn't show up in the app list.
Next, I tried to flash the MIUI with ADB without wiping the storage, done that successfully but that didn't change anything.
I'm now trying to at least backup my photos via ADB and re-flash the MIUI with a full wipe. But even the com.android.backupconfirm.BackupRestoreConfirmation won't load for me to confirm backup via adb, it just opens on the phone as an empty window without rendering any output.
Please help guys, I'm really desperate, I'm in a warzone and don't have a lot of time do dig into this deeper =(
Ok, I fixed it =)
pulled out the storage with adb and re-flashed the MIUI
Peace!