Hi! I send an email with photos to lg customer service about my problem, but the answear is disappointing. This phone have only 4 months. Do you have the same defect on your devices?
This is an answear from lg:
With regards to your query of the backlight bleeding you have noticed on your LG G2 telephone this issue has been examined by our technical support. Unfortunately it has been determined that this form of backlight bleeding falls within the specifications of our product. This means that your telephone can not be repaired within the factory guarantee. Ofcourse you can have your telephone repaired outside the factory guarantee. This will result in researchcosts and repaircosts. I trust we have informed you adequately. Kindest regards, Ezra Duister Customer Service Representative LG Electronics Benelux Sales B.V.
JayPritchett said:
Hi! I send an email with photos to lg customer service about my problem, but the answear is disappointing. This phone have only 4 months. Do you have the same defect on your devices?
This is an answear from lg:
With regards to your query of the backlight bleeding you have noticed on your LG G2 telephone this issue has been examined by our technical support. Unfortunately it has been determined that this form of backlight bleeding falls within the specifications of our product. This means that your telephone can not be repaired within the factory guarantee. Ofcourse you can have your telephone repaired outside the factory guarantee. This will result in researchcosts and repaircosts. I trust we have informed you adequately. Kindest regards, Ezra Duister Customer Service Representative LG Electronics Benelux Sales B.V.
Click to expand...
Click to collapse
What sort of "bleeding" are you exactly talking about? I don't really see anything wrong with the device. When people tend to refer to the light bleeding they mean it is coming from the space between the glass and the phone casing. Help us understand what exactly is wrong in the photos.
On the first photo, its the brighter stripe on top of screen, and on the bottom it lools like lot of tiny flashlights shining. Its more visible on colors...
I have the same bleeding at the top of the display since my G2 came back after being repaired (broken glass). So I sent in the G2 again for repair, this time on warranty, and got a new mainboard.
It's not that bad, but still annoying, especially because I paid 145€ for a new Display and some other modul.
But i don't understand why LG want from me a payment for the repair? It's weird becouse i have a warranty...
I don't know. I also think that backlight bleeding is a defect, but LG unfortunately does not think so.
I had same problem with my G2. I had this brighter stripe on the top side of the display.
I sold my G2 (16 GB), bought other G2, this time 32 GB and display is without this stripe. So it is like lottery, when you buying this phone.
Lg greece repaired mine which had way less obvious bleeding than yours, no questions asked, i don't know why they are asking you to pay for it...
I've just canceled my order for LG G5 because I'm concerned of this.
I won't have warranty since I'm moving out of the country.
Are all G5 affected by the screen bleeding and distortion issue?
Is the cellphone worth the risk? I'm between it and Nexus 6P/5x.
i have yet to see screen bleeding on any of the G5 variants I've handled. The LG 8.0X tablets otoh... I have yet to encounter one that doesn't show some degree of bleeding near the bezels.
DId you try iy in a dark room with maximum brightness?
hello,
I was gonna buy ZTE Axon 7. but the cam made me cancel the order.
So, i have seen some serious ghosting and burns of lg g5 even in the first months
Please reply:
I use g5 DXXX series 6XXK (production date)
I have the issues: X,Y and Z
or
I dont have the issues
Thanks
I just want to be sure my g5 wont be defective... i cant know the serial as well but amazon usually sells the latest batches
ATT LG G5, no issues. 3 months now.
International H850, bought in May (produced in April I think), absolutely no issues at all
H850 3 months serious issue. Going tomorrow to LG service to replace the screen.
International H850 - 4 months usage.
Burn-in is not an issue (had it for a couple of days, then vanished without a trace).
No major issues.
H850 sending it in for GPS and the uneven standard module. Forgot to mention the ghosting issue. Bought it in may so also a rather early one.
By ghosting do you mean when scrolling?
Its an issue, its worse with black text on white background where the text will blend in due to the white ghosting into the black, this is display lag.
On white text with black background its there but not as noticeable and I only notice it if looking for it.
i bought it on bhphotovideo. because 450+tax usd for lg g5,extra battery,cradle, VR goggles and cam plus was a win.
i m just gonna sell the VR lol
i hope my device wont have the issues.
when writing your issue please include the production date as well(first 3 digits of the serial no)
First I was really excited about all rumors going on. Which were all true reaching the introduction date.....
But then came the culprit....
-NO Hifi DAC for US and European countries!!
-NO wireless charging for European countries!!
Big reasons for me to not buy the G6 anymore... Guess I will get my hope in the HTC 11... Which I think again have decent audio quality.
The LG V20 were also not available im my country.
Why does LG have to make different versions for countries....??
Charging everywhere the same premium price. With the knowledge it doesn't have the premium features like wireless charging and Quad DAC.
Sorry LG you are not robbing money from my wallet.
I needed wireless charging which is why I didn't get the v10, G5, and v20.
But the gates of heaven opened up and now we have the glorious G6 in all its splendor.
#1 Wireless Charging
#2 All glass
#3 Water proof. (Dropped a few phones in the toilet) lol
#4 Fingerprint reader
#5 Corner to corner display.
#6 Dual 13mp cameras.
7# Unlockable with T-Mobile
8# Should I continue? WOW
Sent from my LG-V521 using Tapatalk
Hate the glass back...WHY??? Already watched a hands on with the G6 and it had scratches on the back! GG5 is more shatter proof but will scratch if you breath on it! Only 32 GB in the USA??? WHY????? I think LG has made a major mistake again! Moving on.
Easy skipping again. LG really makes it easy to choose the Galaxy every single time so far.
Sent from my SM-G935P using Tapatalk
Damn, I had hoped for the G6 to be my next phone for some time... Alas, it should not be
Why in all heavens is wireless charging not available in the EU ?
Nope will be passing here in the US
Sent from my unknown using XDA-Developers Legacy app
I love the look of it and small footprint given the screen size but...
Given LGs trend with locking bootloaders it kills it for me. Now if i can nab a version unlocked id consider it.
Also the pricing needs to reflect the fact that is running a 2016 SoC which will soon be outdated once the snapdragon 835 drops. If they try and charge a premium for it I wouldn't bother with it.
I think LG goofed putting the 821 in it, it cant compete with the S8 once it drops. If there was a longer time between the G6 launch and the S8 launch that would make sense but not with barely 2mos apart.
Sent from my Note 7, S7 Edge or S6
s3axel said:
Why in all heavens is wireless charging not available in the EU ?
Click to expand...
Click to collapse
Probably some exclusive agreement to US Carriers.
Sent from my LG-H811 using Tapatalk
Is there any word on when the next Pixel would come out? I currently have the G3 and I'm pretty happy with it, so unless there's a huge reason to switch I'll probably just wait for the next Pixel
When I first read about this phone it sounded like a dream... Too good to be true, and it was
Phone arena source on no HIFI DAC for EU/US
LG claimed that this move was necessary due to the local consumers love for higher quality audio. Again, this data is coming from a research LG made on its own.
Click to expand...
Click to collapse
What a massive let down for audiophiles. I have no idea how they conducted this research. Hopefully they conduct some REAL research on why this phone won't sell as well as the V20.
Without an IR blaster or removable battery, I think I'll stick to my V20. Really hoping the V30 doesn't follow the G6's example.
If the price is right, and Australia gets the good version, I don't see anything wrong with it at all.
Glad I live in Asia, and will get the 64GB/DAC model...I dont care too much for Wireless charging, I gave up on it after I replaced my G3 with v10.
No IR, no removable battery, no wireless charge, no enhanced audio.
No G6.
I from UK and I am very disappointed with LG's choice of not to put wireless charging capabilities and DAC, I already invested lot money in wireless charging plates, LG played other cards right from it's deck but not all of them, I will wait for full review from GSMARENA and other and also check what Oneplus and Mi and P10 offering
I just shattered my G2 screen today after nearly four years of ownership.
The Gods have spoken.
Tempted to get one when it comes out... really like the design. One thing I'm unclear about is the front glass... are the corners 2.5D? If they are, then forget it. Can't stand this stupid 2.5D trend and what they do to screen protectors (and yes, I must have one... also can't stand scratches).
Just a quick question : what do i loose if, as an european user (France), i buy it on the Asian market (Australia maybe ?) ? Warranty problems ? Radio not compatible with european standards ?
Aonex16 said:
Tempted to get one when it comes out... really like the design. One thing I'm unclear about is the front glass... are the corners 2.5D? If they are, then forget it. Can't stand this stupid 2.5D trend and what they do to screen protectors (and yes, I must have one... also can't stand scratches).
Click to expand...
Click to collapse
No it doesn't have 2.5D Glass
VERY likely I'll pick this up on launch day for VZW. Had my G4 for two years - longer than any other phone I've owned - but it's time to move up.