Hello. I am in need of a bit of advice. I have an S4 with Loki. I am having an issue where no one can hear me when I place or receive a call on my phone. I have already checked to make sure there wasn't any pocket lint blocking the microphone, and I have tried switching ROMs (thought it might have been an issue with AOSP, but a rooted stock ROM did the same thing). Now, I can return it and exchange it without having to pay for anything, because I am paying for the insurance. However, I am assuming that if I get one from Verizon, it will probably be updated to a version that can't be Loki'd. So I am not too sure what I should do. Should I take it back and risk my luck at getting one that cannot be Loki'd, or is there something that I might be able to do to solve this problem?
If you take it back this late in the game chances are slim to none that the new one will have MDK. That said, if it was me I would be looking into fixing it or having it repaired at a cell shop that has good reviews.
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Should I unroot my Eris...sending it back to Verizon on Monday. Do they check for that, considering the number of people receiving replacements, has anyone ever had a problem with that?
mswilson2007 said:
Should I unroot my Eris...sending it back to Verizon on Monday. Do they check for that, considering the number of people receiving replacements, has anyone ever had a problem with that?
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Most people attempt to. There have been reports from people in the past that went both ways - some reporting getting charged, and some reporting having returned a rooted phone with no problems.
Hopefully if someone got popped for it recently, they will speak up - a lot of times people are reluctant to talk about negative experiences.
In any event, there is a newly released ROM that makes unrooting the same level of effort as installing any other ROM - give it a shot and report back your results.
bftb0
I sent my rooted Eris to Verizon a few weeks ago because my old one had the trackball issue, Verizon didn't say anything about it. I think it might depend on what type of problem your phone has. My guess would be that there's more of a chance for them to say something about it if you have a software issue rather than a hardware issue, just a thought.
I've sent two back so far, one rooted and one un-rooted. I sent the rooted one back a couple of months ago and never heard anything about it. I would have to agree that it would depend on if it was a hardware or software issue.
Hey everyone, I like a lot of others have been getting a lot of dropped calls and my gps takes forever to lock on so I'm looking to get my fascinate replaced, hopefully with another phone. However, I'm currently running the newest version of MIUI right now so my question is, do I need to flash back to stock before I make the call? I'm wondering because I know they make you do all sorts of stuff with your phone like updating and whatnot and I'm not sure how my phone is going to react or what's going to show up to the techs I'm speaking with.
If so, what do I need to flash back to? Did they release a new update? Could someone maybe link something that can show me how to get it back to stock?
Last question and kind of a big one is that the phone is physically damaged... However, It's been that way for over a year and the problems have only come up recently. Do I have a shot?
A little bit of reseach goes along way...this topic has been beat to death. You don't need to flash back to stock until the phone is to be sent in! The official verizon Ed05 is the latest build and is in the development section.
Good Day
I went to stock ed05 and was put through a factory reset, software update check, and she even had me go through dial codes to change things which I'm not sure would work while on MIUI. Worst case scenario, make a nandroid of MIUI and flash back after the call. Just make sure to flash a mtd rom prior to restoring
Sent from my SCH-I500 using XDA App
Anything for the cracked screen problem? Like I said earlier the screen has been cracked for a VERY long time and the problems just emerged with the Ed04 update.
You don't have to flash until you send it back but personally, I would before I called. Only because they are going to ask you to try a few things and will probably ask what build you were on. Who knows, going stock may solve your call issues.
Don't know what to say about the broken screen. That's not covered under warranty but missed calls would be. Maybe you could stop by a store and ask them rather than having a tech note your account.
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
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I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
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Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
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It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
need advice on digitizer.
So recently my digitizer (glass on top of the phone) has been erratice...I found the area where it doesn't respond...its not rom, sofware, or kernel related, I have tried all of them.
I'm honestly getting sick of the amaze. My phone is still under warranty. So my option is to pay 7 bucks shipping and handling for the fix...( I will put everything back to stock)...
was wondering if anyone was ever able to get a newer device like the one s, which i'm not fond of, of etc etc. I do not wish to spend money at all to get a new phone, but wanted hear your thoughts of what i should do, I also have insurance on the phone.
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!