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I have just got myself a new HTC 7 Mozart and it is locked to O2 UK
I tried various locations including eBay to get an unlock code for it and none seem to be able to get a code for my IMEI.
I got myself a Rebel Sim II with the programmer and programmed the sim to the 1.3 beta and still no joy, just won't come up with service, just has the circle with the line through it in top left.
Any ideas how I can get this phone unlocked as I want to use it with my Virgin mobile sim.
where did you purchase the handset from? contract..
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
It is brand new on a contract with O2.
Ill try that link and see what they say.
Thanks
I recently purchase HTC Mozart on Pay n Go and filled the form for unlocking. when did you hear about unlocking after sumbitting that form?
I got my reply from O2 and they unlocked it without any problems.
Got my code after 5 days of submitting the form.
Thanks chetzy
Apparently for people with a contract on O2 they will do it for free, just as long as you honour your contract term.
Pay and go customers they may only do it after 1 year after you have registered the phone or it may possibly cost £15 which they will take from your credit which you will need to have available on your sim. If you didn't buy the phone direct from O2 they may not do it.
Thanks for the update. I bought it from O2 store and the store people assured me that it will be unlocked within 28 days and £15 will be deducted from your pay go balance. so let's see. thanks again.
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
The workaround is simple - be persistent It took me 2 calls to get my unlock code, first time I was told the exact same thing. Also, first time I called their "international support" (1-800-222-0300), and didn't get the code. Then I called their regular support (1-800-331-0500), honestly told that I'm in Canada and don't have any ATT services, bought my phone for full price at Microsoft store, and was given the code right away.
AILR said:
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
Click to expand...
Click to collapse
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
tomcahill said:
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
Click to expand...
Click to collapse
I'm 99% sure all they did for the $40 (or however much you paid them at the time) was calling ATT (possibly couple of times) and getting the unlock code directly from them. Is that worth the money spent? I would understand if you would not otherwise be able to obtain the code for free (like in case of Rogers, for which they most likely have the bases), but with ATT they were not able to unlock it while the exclusive agreement was on, and once it expired, there's no point in using their services for ATT.
That may very well be true but since I live in Canada and have no connection to AT&T I am not sure I could just call them and get a code.
Man, read my first post in this thread This is EXACTLY what I did - called them, told them I live in Canada and don't have any business with ATT, that I bought the phone at Microsoft Store, and they gave me the code. Try the second phone from the post, if they deny, just hang up and try again.
I told them I got the phone as a gift and needed it unlocked..
The entire process from dialing to hanging up, took 3mins and 10 seconds
Try asking to open up case number. Tell them you bought phone out right. I had to fax my receipt to them for proof of purchase. I got email day later with code. As I am inpatient I called the international number an hour after I faxed receipt and opened case. They gave me code over phone. Keep trying don't take no as answer as they told me I needed to wait additional 6 months. Basically you need to say that another rep said your phone was eligible last week and to phone back after may 9th. Then they will begin process
you can also get the unlock by CHATTING with the ATT customer service. Only 2 things you must have are a usa phone number and chat english.
go to http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp and click Chat Now
It took me 10mins to get unlock code 20 digit number
Got my unlock code!!! called again and a kind woman gave me the code no problem!
I have the code for my cellphone
I have the unlock code for my nokia lumia is a code with 20 digit, is it normal?
well, I put a other SIM (NO ATT) and the cellphone show me that need a PIN
well I put the unlock code and show me that the code is invalid, well I put again
but show me: "ERROR SIM" well I put again and show me "ERROR SIM".
What happen?
I saw it, well i need your help.
AILR said:
Got my unlock code!!! called again and a kind woman gave me the code no problem!
Click to expand...
Click to collapse
There you go! Congrats!!
I hate it.
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Robert_hawk said:
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Click to expand...
Click to collapse
You have to put the unlock code in with the original SIM card in place first. After the code is accepted you can then change SIM cards.
I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
I asked for the sim unlock yesterday at tmobile, they replied today.
HTC denied it because we have to wait 40 days of use first.. or pay your bill, I will call them back.
edit: its not HTC its Tmobile that denied it, they want users to use the phone for 40 days,
edit: im calling them back right now, cause I did pay it in full. they are going to put another request to HTC.
thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because your Equipment Installment Plan is not paid in full. You can make a payment by logging into the T-Mobile Web Site www.T-Mobile.com, through our automated system by dialing 611 from your handset or 1-800-937-8997 from a landline phone. Once the Equipment Installment Plan has been paid in full please contact us to have another SIM Unlock Request submitted.
another email cause I requested for 2 htc ones.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
mdiaz33685 said:
I asked for the sim unlock yesterday at tmobile, they replied today.
HTC denied it because we have to wait 40 days of use first.. or pay your bill, I will call them back.
edit: its not HTC its Tmobile that denied it, they want users to use the phone for 40 days,
edit: im calling them back right now, cause I did pay it in full. they are going to put another request to HTC.
thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because your Equipment Installment Plan is not paid in full. You can make a payment by logging into the T-Mobile Web Site www.T-Mobile.com, through our automated system by dialing 611 from your handset or 1-800-937-8997 from a landline phone. Once the Equipment Installment Plan has been paid in full please contact us to have another SIM Unlock Request submitted.
another email cause I requested for 2 htc ones.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
Click to expand...
Click to collapse
If you paid handset in full and you have a copy of receipt file a complaint to Fcc.
Sent from my SCH-R530M using xda app-developers app
mikemol said:
I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
Click to expand...
Click to collapse
I've been T-Mobile's PrePaid customer since 2011. Bought HTC One on launch day, called them that first weekend, and my phone was unlocked within 24hrs, on a Weekend!!!
I did buy it at full price.
That said, my gf's iPhone 5 they won't unlock for 40days even though it's paid in full... weird.
mikemol said:
I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
Click to expand...
Click to collapse
Sign this Petion straight from T-Mobile CEO to approve SIM Unlocking sooner, please share the more signatures we give the more pressure we put...
Sent from my HTC One using xda premium
milan03 said:
I've been T-Mobile's PrePaid customer since 2011. Bought HTC One on launch day, called them that first weekend, and my phone was unlocked within 24hrs, on a Weekend!!!
I did buy it at full price.
That said, my gf's iPhone 5 they won't unlock for 40days even though it's paid in full... weird.
Click to expand...
Click to collapse
I bought the phone off craigslist so I don't have a receipt that I paid full price, so online unlocking sites is my only way.
has anyone been successful unlocking it form one of those sites and how much was it?
mikemol said:
I bought the phone off craigslist so I don't have a receipt that I paid full price, so online unlocking sites is my only way.
has anyone been successful unlocking it form one of those sites and how much was it?
Click to expand...
Click to collapse
Your fault from buying from Craig's list. How do you know the guy who originally bought it paid the eip in full?
Sent from my HTC VLE_U using Tapatalk 2
harpr33t said:
Your fault from buying from Craig's list. How do you know the guy who originally bought it paid the eip in full?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
I wouldn't know if the seller had it paid in full and even if I know I can't ask T-Mobile to unlock it as I don't have a receipt. I'm in Canada and the phones price from T-mobile in US on a plan is $579+tax but I'm not on a plan, I'm on pre-paid, if you are on pre-paid, you can't buy the phone online or by calling T-mobile, if you find a store that carries them then they will tell you the full price for pre-paid customers is $650+tax but some pre-paid customers said that when they run it through the price comes out at $610+tax for pre-paid plans. When I talked to a TMO store on a couple of occasions they all said both times that I would need to pay $650+tax, not $610. Either way it's quite more than $570 that I paid on craigslist for a new phone even if I have to pay $25 to get it unlocked online.
That's not my point where I bought it from. My question for this thread was: Has anyone been able to successfully sim unlock it from those online sites? If yes, what site was it and what was the price
okay peeps... check it out, I understand why some had there unlock codes given to them..
find someone that has a T-Mobile acct, prepaid or contract, it doesn't matter, I have received my unlock codes from T-Mobile with prepaid also..
I remembered they did that to me along time ago. the reason they said I can have it at the end of the month, it will be 40 days of service on May 28.
so if you have a friend that u know who has been with T-Mobile for over 40 or more days of service in good standing, and they also have to be using the phone for at least 5 days with there sim card on the phone, they will release the unlock code.
they can tell if they have been using the phone with the existing sim. u can unlock 1 phone every 90 days.
HTC One Tmobile unlock from htconlineunlock.com
mdiaz33685 said:
okay peeps... check it out, I understand why some had there unlock codes given to them..
find someone that has a T-Mobile acct, prepaid or contract, it doesn't matter, I have received my unlock codes from T-Mobile with prepaid also..
I remembered they did that to me along time ago. the reason they said I can have it at the end of the month, it will be 40 days of service on May 28.
so if you have a friend that u know who has been with T-Mobile for over 40 or more days of service in good standing, and they also have to be using the phone for at least 5 days with there sim card on the phone, they will release the unlock code.
they can tell if they have been using the phone with the existing sim. u can unlock 1 phone every 90 days.
Click to expand...
Click to collapse
Hi there,
I tried unlocking my phone from htconlineunlock.com . It did generate a code for me. But when I put that into my phone it says incorrect pin.
Any suggestions?
Thanks
Do not try to unlock using cellunlocker.net, at least until confirmed working. I checked my IMEI and chose US T-Mobile for my operator and they confirmed it as unlock code available. I paid $25 but didn't receive a code. 12 hours later I got a refund with a message that the phone is too new asking to check again in a couple of weeks once they update their database.
hamzahadi007 said:
Hi there,
I tried unlocking my phone from htconlineunlock.com . It did generate a code for me. But when I put that into my phone it says incorrect pin.
Any suggestions?
Thanks
Click to expand...
Click to collapse
Try it several times, I heard that for some it may take as many as 6 attempts and then it finally takes the code. If not, ask them for refund. I didn't get a code from cellunlocker.net and even didn't have a chance to ask for refund, they just did it once they found out they couldn't get the code for me.
mikemol said:
Try it several times, I heard that for some it may take as many as 6 attempts and then it finally takes the code. If not, ask them for refund. I didn't get a code from cellunlocker.net and even didn't have a chance to ask for refund, they just did it once they found out they couldn't get the code for me.
Click to expand...
Click to collapse
I did try it like seceral time and my phone says try again after 120 seconds
hamzahadi007 said:
I did try it like seceral time and my phone says try again after 120 seconds
Click to expand...
Click to collapse
I guess then you can request a refund from them.
Hopefully we'll have someone successfully unlock it from one of those sites and will have a report here as to what site it was. I'm eagerly waiting to get it unlocked. I already cut my sim card to micro size and am currently using it in my old HTC Amaze with the leftover plastic that I use as an adapter for the smaller sim.
mikemol said:
I guess then you can request a refund from them.
Hopefully we'll have someone successfully unlock it from one of those sites and will have a report here as to what site it was. I'm eagerly waiting to get it unlocked. I already cut my sim card to micro size and am currently using it in my old HTC Amaze with the leftover plastic that I use as an adapter for the smaller sim.
Click to expand...
Click to collapse
Im just doubtful about one thing. I bought the phone from the US. But im Home (india) for the summer and was trying to use the indian sim to unlock it. Can that be the problem? Like do I need an at&t or some other US carrier sim to unlock it?
I am in the same boat. Bought an HTC one from a US owner eyeing on the fact that it has 1700Mhz support so I can run it on my Wind Mobile network. I need a code now it's impossible for me to use the T-mobile service for 60 days when I'm physically not there.
hk20000 said:
I am in the same boat. Bought an HTC one from a US owner eyeing on the fact that it has 1700Mhz support so I can run it on my Wind Mobile network. I need a code now it's impossible for me to use the T-mobile service for 60 days when I'm physically not there.
Click to expand...
Click to collapse
That's exactly my story. I do have a prepaid account on T-Mobile (their $3/per day plan) but I only use it about ten days a year and I think they ask to use it actively like every day for 60 days for pre paid accounts in order to unlock, but even if I do, I still won't be able to do that as I don't have a receipt.
I guess we just have to be patient and wait till one of those unlocking sites gets T-Mobile codes on their database
Im in the same boat too.
Bought this phone in the US and was told by the rep that customer service would unlock it. Well ive tried 3 different times and they keep refusing. Also ive tried about 10 different online unlock services, all have failed. I really dont wanna have to sell this phone back into the US because it cost me over $800 after import duty and i'd get nowhere near that. And of all the friends that i have in the US, none of them have service with t-mo or know anyone who does. Is t-mo really that ****ty?
Anyway, if anyone has any ideas, please share.
I tried www.myhtcunlock.com last night. Paid $35. In the morning I received a refund from them with a message that the phone is too new asking to try again in a couple of weeks.
If anyone is successful in unlocking it from a site, let us know what site it was.
I've used htcsimunlock.com a few times. It usually comes out to $15-20, but they have not disappointed me yet.
Is there a waiting period after buying SM-R750A from an AT&T store outright with no service, nor an AT&T account? I go to their device unlock page, and it keeps telling me the IMEI is not valid, even though I checked it 20 times and the number matches the box, inside the about gear info and on the receipt? What gives?
I had that same problem when unlocking my Gear S. I went to the unlock site and it wouldn't take the IMEI. I am a customer of AT&T tho and got them on the chat and the person did it on their end. I waited 5 days and AT&T sent me the unlock code. I originally called, but the person didn't know what the device was. You're better off getting them on the chat if you can. I think there's a way non customers can reach them on chat thru their web site.
I purchased mine last night and emailed AT&T when I had the same error. They told me that I had to wait until after the 14 day buyer remorse period before they would unlock it.
Anyone know how to bypass this?
Bullcrap,
You paid full retail price, you get unlock code when you ask for it. It's their problem if you return it.
Call them, give IMEI, get unlocked, done.
If they refuse, ask for a manager. If they continue to refuse, call/email corporate and/or refute charges to your credit card.
As soon as they get a potential chargeback you'll get your code.
I purchased mine from best buy, with no service. Why would I need unlock code? And what is the website to check for one?
Hi!
I bought this phone on eBay two months ago and when I tried to unlock it on the website for travel abroad I received a message that ATT could not fulfill the request because the phone has an unpaid balance linked to it. The seller refuses to help and denies the unpaid balance
I tried to buy the unlock code on Sim-Unlock.net but they returned the money in a few days because they couldn't find the code
What are the other methods of unlocking this phone?
I will be grateful for the answers!
LaSet said:
Hi!
I bought this phone on eBay two months ago and when I tried to unlock it on the website for travel abroad I received a message that ATT could not fulfill the request because the phone has an unpaid balance linked to it. The seller refuses to help and denies the unpaid balance
I tried to buy the unlock code on Sim-Unlock.net but they returned the money in a few days because they couldn't find the code
What are the other methods of unlocking this phone?
I will be grateful for the answers!
Click to expand...
Click to collapse
I would take it up with ebay for a refund. If the phone is linked to an unpaid account it might get blacklisted.
it's a little late to return and the seller refuses to admit it
I just have to unlock it somehow
Does it work normally if it is black listed you should not have been able to activate it at all.
unlocked on eBay
unlock_hub_18
ORDER TOTAL
US $8.52